Pub Date : 2019-11-06DOI: 10.5772/intechopen.82442
A. Chivandi, M. Samuel, M. Muchie
Service innovation and service quality have become important aspects as business strategic tools and for leveraging economies of scale in emerging countries in the Southern African Development Community (SADC). They have become pivotal drivers of the global economic increase in the hospitality and tourism service sector and in shaping the industries towards successful business strategic tools. In the SADC countries, such as South Africa, Zimbabwe, Zambia, Namibia and Lesotho, service innovation and business performances in the tourism/hospitality sector contribute immensely to the economies and make a significant contribution to the increase in gross domestic product (GDP) of the countries. Additionally these con-cepts also provide the necessary integration of the service sector, economic theories of the industry as well as quality service innovations that adhere to quality standards in the tourism and hospitality sector. The tourism/hospitality sector forms the basis for tourist satisfaction which is a key driver in profit making, financial performances, tourist retention and tourism destination reputation regionally, and internationally.
{"title":"Expectancy Models and Work Related Service Innovation and Service Quality Orientation as a Business Strategic Tool in the Tourism Sector","authors":"A. Chivandi, M. Samuel, M. Muchie","doi":"10.5772/intechopen.82442","DOIUrl":"https://doi.org/10.5772/intechopen.82442","url":null,"abstract":"Service innovation and service quality have become important aspects as business strategic tools and for leveraging economies of scale in emerging countries in the Southern African Development Community (SADC). They have become pivotal drivers of the global economic increase in the hospitality and tourism service sector and in shaping the industries towards successful business strategic tools. In the SADC countries, such as South Africa, Zimbabwe, Zambia, Namibia and Lesotho, service innovation and business performances in the tourism/hospitality sector contribute immensely to the economies and make a significant contribution to the increase in gross domestic product (GDP) of the countries. Additionally these con-cepts also provide the necessary integration of the service sector, economic theories of the industry as well as quality service innovations that adhere to quality standards in the tourism and hospitality sector. The tourism/hospitality sector forms the basis for tourist satisfaction which is a key driver in profit making, financial performances, tourist retention and tourism destination reputation regionally, and internationally.","PeriodicalId":277599,"journal":{"name":"Tourism - Perspectives and Practices","volume":"195 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-11-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133684561","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-11-06DOI: 10.5772/intechopen.81989
I. Putra
The traditional Balinese house that is manifested and translated in this agricultural context is a complete house in which domestic and religious activities are interrelated with the environment including the biodiversity. Since these iconic practices subsequently became a resource of tourism economy, the house has been transformed not only for tourist facilities but also for accommodating the novel demands of occupants. The transformation presents a conflict between economic gain and the preservation of Balinese traditions. Using architectural examination, interviews about the cultural and domestic activities, and biodiversity checklist to record the historic process of types of vegetation and animals in the house, the chapter shows that the tourism has blurred the house’s configuration. The house becomes incomplete in which the preservation of biodiversity spaces is now oriented toward the purpose of tourism rather than protecting the traditions and environment as a part of an agricultural tradition. The house has lost some essential elements that affect the way that accommodates Balinese traditions.
{"title":"The Disproportional Arrangement of the House: The Biodiversity Spaces and the Transformation of the Traditional Balinese House in Tourism Economy","authors":"I. Putra","doi":"10.5772/intechopen.81989","DOIUrl":"https://doi.org/10.5772/intechopen.81989","url":null,"abstract":"The traditional Balinese house that is manifested and translated in this agricultural context is a complete house in which domestic and religious activities are interrelated with the environment including the biodiversity. Since these iconic practices subsequently became a resource of tourism economy, the house has been transformed not only for tourist facilities but also for accommodating the novel demands of occupants. The transformation presents a conflict between economic gain and the preservation of Balinese traditions. Using architectural examination, interviews about the cultural and domestic activities, and biodiversity checklist to record the historic process of types of vegetation and animals in the house, the chapter shows that the tourism has blurred the house’s configuration. The house becomes incomplete in which the preservation of biodiversity spaces is now oriented toward the purpose of tourism rather than protecting the traditions and environment as a part of an agricultural tradition. The house has lost some essential elements that affect the way that accommodates Balinese traditions.","PeriodicalId":277599,"journal":{"name":"Tourism - Perspectives and Practices","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-11-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131206389","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-01-21DOI: 10.5772/INTECHOPEN.82048
T. Taylor, S. Geldenhuys
Work-integrated learning placement experience can either validate or contradict students ’ expectations regarding the industry, job roles and interests, expectations of industry employers, and personal fit with the profession. Determining students ’ satisfaction with the placement experience will provide valuable insight to academic institutions. This chapter will explore the preplacement expectations and postplacement perceptions of tourism students and propose a conceptual model for the tourism student ’ s satisfaction with work-integrated learning. Data were collected using a survey of third-year tourism students. A conceptual model was proposed and analyzed using SmartPLS. The analysis indicated that postplacement perceptions have a significant influence on the satisfaction of WIL. The conceptual model showed an R 2 value of 0.427, indicating a substantial impact on satisfaction with WIL.
{"title":"Using Partial Least Squares to Measure Tourism Students’ Satisfaction with Work-Integrated Learning","authors":"T. Taylor, S. Geldenhuys","doi":"10.5772/INTECHOPEN.82048","DOIUrl":"https://doi.org/10.5772/INTECHOPEN.82048","url":null,"abstract":"Work-integrated learning placement experience can either validate or contradict students ’ expectations regarding the industry, job roles and interests, expectations of industry employers, and personal fit with the profession. Determining students ’ satisfaction with the placement experience will provide valuable insight to academic institutions. This chapter will explore the preplacement expectations and postplacement perceptions of tourism students and propose a conceptual model for the tourism student ’ s satisfaction with work-integrated learning. Data were collected using a survey of third-year tourism students. A conceptual model was proposed and analyzed using SmartPLS. The analysis indicated that postplacement perceptions have a significant influence on the satisfaction of WIL. The conceptual model showed an R 2 value of 0.427, indicating a substantial impact on satisfaction with WIL.","PeriodicalId":277599,"journal":{"name":"Tourism - Perspectives and Practices","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129308301","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-12-11DOI: 10.5772/INTECHOPEN.82318
Chunhua Wu, George T. S. Ho, D. C. Ho, Ching-Yuen Chan
There are a lot of services and mobile applications that allow simplifying a search, proactively providing information about famous attractions and user feedback; but travelers may have difficulty in choosing based on their real needs. Smart tourism, under the rapid growth of Internet of Things and machine learning techniques is developed for enhancing travellers’ experience and satisfaction. In recent years, it is essential for most tourism industrialists to strengthen their competitive edge and to improve industrial sustainability through the adoption of smart tourism. In this chapter, the proposed model generates travel recommendations and related useful information to end users through an online platform, namely Niche-E-Travel (NET). This distinctive tourism solution aims to collect all the obscure attractions, to align them with visitors’ interests, and to provide them with a new to-do list in Hong Kong. NET collects basic information from end users and uses the proposed travel analytic model with K-modes and K-means clustering methods to finish a clustering process, and provide some potential activity plans to fit the end user’s interests and requirements. Recommendations made for each user are supported by collaborative filtering to compare different users’ personal interests.
{"title":"From Your Preferences to Niche Tourism: A New “To-Do” List in Hong Kong","authors":"Chunhua Wu, George T. S. Ho, D. C. Ho, Ching-Yuen Chan","doi":"10.5772/INTECHOPEN.82318","DOIUrl":"https://doi.org/10.5772/INTECHOPEN.82318","url":null,"abstract":"There are a lot of services and mobile applications that allow simplifying a search, proactively providing information about famous attractions and user feedback; but travelers may have difficulty in choosing based on their real needs. Smart tourism, under the rapid growth of Internet of Things and machine learning techniques is developed for enhancing travellers’ experience and satisfaction. In recent years, it is essential for most tourism industrialists to strengthen their competitive edge and to improve industrial sustainability through the adoption of smart tourism. In this chapter, the proposed model generates travel recommendations and related useful information to end users through an online platform, namely Niche-E-Travel (NET). This distinctive tourism solution aims to collect all the obscure attractions, to align them with visitors’ interests, and to provide them with a new to-do list in Hong Kong. NET collects basic information from end users and uses the proposed travel analytic model with K-modes and K-means clustering methods to finish a clustering process, and provide some potential activity plans to fit the end user’s interests and requirements. Recommendations made for each user are supported by collaborative filtering to compare different users’ personal interests.","PeriodicalId":277599,"journal":{"name":"Tourism - Perspectives and Practices","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-12-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133945068","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-11-05DOI: 10.5772/INTECHOPEN.82002
W. Risso
In the present chapter, we analyze the relation between tourism specialization, income distribution, and human capital in South America between 1995 and 2015. Causality is studied by applying different approaches. On one hand, the panel data Granger causality test and the test proposed by Dumitrescu and Hurlin are conducted. On the other hand, the individual causality test for each country is considered by applying the classical Granger causality and a novel symbolic causality test. The results suggest that tourism specialization measured as arrival/population (TSA) and receipts/exports (TSR) and human capital cause income distribution. The estimated regressions suggest the existence of a Kuznets curve between tourism specialization and income distribution in South America, presenting threshold for TSA equal to 53.20% and TSR equal to 19.98%. Under these thresholds, tourism specialization increases income inequality, but overpassing them the income distribution improves. In addition, human capital has also a positive effect on income distribution.
{"title":"Tourism Specialization, Income Distribution, and Human Capital in South America","authors":"W. Risso","doi":"10.5772/INTECHOPEN.82002","DOIUrl":"https://doi.org/10.5772/INTECHOPEN.82002","url":null,"abstract":"In the present chapter, we analyze the relation between tourism specialization, income distribution, and human capital in South America between 1995 and 2015. Causality is studied by applying different approaches. On one hand, the panel data Granger causality test and the test proposed by Dumitrescu and Hurlin are conducted. On the other hand, the individual causality test for each country is considered by applying the classical Granger causality and a novel symbolic causality test. The results suggest that tourism specialization measured as arrival/population (TSA) and receipts/exports (TSR) and human capital cause income distribution. The estimated regressions suggest the existence of a Kuznets curve between tourism specialization and income distribution in South America, presenting threshold for TSA equal to 53.20% and TSR equal to 19.98%. Under these thresholds, tourism specialization increases income inequality, but overpassing them the income distribution improves. In addition, human capital has also a positive effect on income distribution.","PeriodicalId":277599,"journal":{"name":"Tourism - Perspectives and Practices","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126667174","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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