Pub Date : 2018-09-19DOI: 10.5772/INTECHOPEN.75756
A. Chebotareva, V. Chebotarev, Alexander S. Rozanov
Over many centuries, human societies across the globe have established progres- sively closer contacts. Recently, the pace of globalization has dramatically increased. Unprecedented changes in communications, transportation, and computer technology have given the process new impetus and made the world more interdependent than ever. Information resources and structures have become a tool for achieving a strategic advan- tage. The authenticity, credibility, and an adequate reflection of information realities rep resent the key challenges for the communication society. Our research aims to analyze the possibilities of establishing a profound system for countering legalization of proceeds from crime (money laundering) and creating efficient barriers against cybercrimes, such as hacking of personal data. The sphere of security of online communication processes has become an objective element of our life, and it couldn’t be ignored, especially due to further development of securing biometric personal data mechanisms.
{"title":"Communication Society and Security: Current Threats and Legal Maintenance","authors":"A. Chebotareva, V. Chebotarev, Alexander S. Rozanov","doi":"10.5772/INTECHOPEN.75756","DOIUrl":"https://doi.org/10.5772/INTECHOPEN.75756","url":null,"abstract":"Over many centuries, human societies across the globe have established progres- sively closer contacts. Recently, the pace of globalization has dramatically increased. Unprecedented changes in communications, transportation, and computer technology have given the process new impetus and made the world more interdependent than ever. Information resources and structures have become a tool for achieving a strategic advan- tage. The authenticity, credibility, and an adequate reflection of information realities rep resent the key challenges for the communication society. Our research aims to analyze the possibilities of establishing a profound system for countering legalization of proceeds from crime (money laundering) and creating efficient barriers against cybercrimes, such as hacking of personal data. The sphere of security of online communication processes has become an objective element of our life, and it couldn’t be ignored, especially due to further development of securing biometric personal data mechanisms.","PeriodicalId":321684,"journal":{"name":"Digital Communication Management","volume":"53 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132487126","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Pharmaceutical Communication over Social Media Channels: 24/7 Management Challenges","authors":"Tiago Costa, Teresa Tiago, Flavio Gomes Borges Tiago","doi":"10.5772/INTECHOPEN.75990","DOIUrl":"https://doi.org/10.5772/INTECHOPEN.75990","url":null,"abstract":"","PeriodicalId":321684,"journal":{"name":"Digital Communication Management","volume":"231 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121792792","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-09-19DOI: 10.5772/INTECHOPEN.76527
F. Kaiser
The fundamental challenge for refining theories of stress in communication manage - ment is to understand the assumption that stress produces anxiety. Important areas of study in this area include the experience and meaning of stress, the role of appraisal and emotion in anxiety management, and the range of behavioural and psychological responses to stress and anxiety. Applying stress management theories to communication management work practices shows the rise of a culture of stress leading to anxiety and depression. Argument against this point is constant health surveillance, combined with improved methods for screening and monitoring, which virtually guarantees finding something wrong with every individual. Good employment practice includes assessing the risk of stress among employees and involves looking for pressures at work which could cause high and long lasting levels of stress. Deciding who might be harmed by these factors and whether organizations are doing enough to prevent that harm is very important. Therefore it is almost mandatory for every organization to understand and manage these behavioural issues to remain organized. It is not just for the wellbeing of the employees but the organization as a whole.
{"title":"Understanding Stress in Communication Management: How It Limits the Effectiveness at Personal and Organizational Level","authors":"F. Kaiser","doi":"10.5772/INTECHOPEN.76527","DOIUrl":"https://doi.org/10.5772/INTECHOPEN.76527","url":null,"abstract":"The fundamental challenge for refining theories of stress in communication manage - ment is to understand the assumption that stress produces anxiety. Important areas of study in this area include the experience and meaning of stress, the role of appraisal and emotion in anxiety management, and the range of behavioural and psychological responses to stress and anxiety. Applying stress management theories to communication management work practices shows the rise of a culture of stress leading to anxiety and depression. Argument against this point is constant health surveillance, combined with improved methods for screening and monitoring, which virtually guarantees finding something wrong with every individual. Good employment practice includes assessing the risk of stress among employees and involves looking for pressures at work which could cause high and long lasting levels of stress. Deciding who might be harmed by these factors and whether organizations are doing enough to prevent that harm is very important. Therefore it is almost mandatory for every organization to understand and manage these behavioural issues to remain organized. It is not just for the wellbeing of the employees but the organization as a whole.","PeriodicalId":321684,"journal":{"name":"Digital Communication Management","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121972674","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-09-19DOI: 10.5772/INTECHOPEN.75952
I. Hamburg, Kira Rosa Grosch
Cyberattacks are a constant threat to organizations. Despite the improvement of cyberse - curity (CS) techniques, criminals have developed sophisticated ways to disrupt systems and steal data particularly in organizations. The need to prepare them for cyberattacks is very important. CS professionals (CSPs), have a responsibility that should include protec tion against moral damage and protect moral rights to ensure the correctness, reliability, availability, and security of all aspects of information and information systems. In case of an emergency, effective communication is crucial. If IT systems fail, a quick communica - tion with employees is necessary as well as to coordinate an effective response. This chap ter starts with some explication about CS and later shows the problems organizations face when cyberattacks appear: The chapter describes methods for an efficient communication and its integration into CS strategy of the company. The scope of the chapter is to discuss with academics who work in the field of communication and CS and with students to find new scientific methods in this relative new domain based on some practical experience; and to help organizations and employees particularly CSPs to develop communication plans and to integrate them in their CS plans. The authors have experience will contrib - ute that results will be integrated in the curriculum of cybersecurity from VET and HE students.
{"title":"Aligning a Cybersecurity Strategy with Communication Management in Organizations","authors":"I. Hamburg, Kira Rosa Grosch","doi":"10.5772/INTECHOPEN.75952","DOIUrl":"https://doi.org/10.5772/INTECHOPEN.75952","url":null,"abstract":"Cyberattacks are a constant threat to organizations. Despite the improvement of cyberse - curity (CS) techniques, criminals have developed sophisticated ways to disrupt systems and steal data particularly in organizations. The need to prepare them for cyberattacks is very important. CS professionals (CSPs), have a responsibility that should include protec tion against moral damage and protect moral rights to ensure the correctness, reliability, availability, and security of all aspects of information and information systems. In case of an emergency, effective communication is crucial. If IT systems fail, a quick communica - tion with employees is necessary as well as to coordinate an effective response. This chap ter starts with some explication about CS and later shows the problems organizations face when cyberattacks appear: The chapter describes methods for an efficient communication and its integration into CS strategy of the company. The scope of the chapter is to discuss with academics who work in the field of communication and CS and with students to find new scientific methods in this relative new domain based on some practical experience; and to help organizations and employees particularly CSPs to develop communication plans and to integrate them in their CS plans. The authors have experience will contrib - ute that results will be integrated in the curriculum of cybersecurity from VET and HE students.","PeriodicalId":321684,"journal":{"name":"Digital Communication Management","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127776614","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-09-19DOI: 10.5772/intechopen.78071
Beatriz Peña-Acuña, A. Formanchuk
Companies have understood that an intelligent communication direction is translated into a value for the company where the asset, that is, people can be involved and flow in production processes with higher quality, the culture and values of the company are strengthened. The company and, of course, directly affects the productivity and economic performance of it. The most successful companies are those that have a human fabric and a consolidated business culture.
{"title":"Introductory Chapter: Changing Panorama of Digital Communication Management","authors":"Beatriz Peña-Acuña, A. Formanchuk","doi":"10.5772/intechopen.78071","DOIUrl":"https://doi.org/10.5772/intechopen.78071","url":null,"abstract":"Companies have understood that an intelligent communication direction is translated into a value for the company where the asset, that is, people can be involved and flow in production processes with higher quality, the culture and values of the company are strengthened. The company and, of course, directly affects the productivity and economic performance of it. The most successful companies are those that have a human fabric and a consolidated business culture.","PeriodicalId":321684,"journal":{"name":"Digital Communication Management","volume":"117 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125550649","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-09-19DOI: 10.5772/INTECHOPEN.76032
Deepak Verma, Anshu Banwari, Neerja Pande
The contemporary world belongs to communication where lot of interactions, trading, and business dealings are happening between people, organizations, and business partners. This has led to the sharp rise in disputes and conflicts, and they have become an unavoidable part of our ecosystem. Disputes and conflicts are not only related to online communication but also crops up during face-to-face or offline communication. The disputes/conflicts need to be handled, managed, and resolved timely and in a cost-effective manner. These days, online communication medium is used very effectively for such dispute resolutions. Online dispute resolution is mostly done through video conferencing, email exchanges, instant chat, and interaction through mobile phones. In order to understand the corporate perspective of India related to the online communication and online dispute resolution, interviews of 50 working professionals were conducted. Each of these professionals is at the leadership position and uses online communication more often in their day-to-day professional work. Their views were recorded and interpreted in order to understand practical issues related to online communication and online dispute resolution. In this chapter, we will be discussing the pertinent process of online dispute resolution for both online and offline disputes pertaining to the business environment.
{"title":"Online Dispute Resolution","authors":"Deepak Verma, Anshu Banwari, Neerja Pande","doi":"10.5772/INTECHOPEN.76032","DOIUrl":"https://doi.org/10.5772/INTECHOPEN.76032","url":null,"abstract":"The contemporary world belongs to communication where lot of interactions, trading, and business dealings are happening between people, organizations, and business partners. This has led to the sharp rise in disputes and conflicts, and they have become an unavoidable part of our ecosystem. Disputes and conflicts are not only related to online communication but also crops up during face-to-face or offline communication. The disputes/conflicts need to be handled, managed, and resolved timely and in a cost-effective manner. These days, online communication medium is used very effectively for such dispute resolutions. Online dispute resolution is mostly done through video conferencing, email exchanges, instant chat, and interaction through mobile phones. In order to understand the corporate perspective of India related to the online communication and online dispute resolution, interviews of 50 working professionals were conducted. Each of these professionals is at the leadership position and uses online communication more often in their day-to-day professional work. Their views were recorded and interpreted in order to understand practical issues related to online communication and online dispute resolution. In this chapter, we will be discussing the pertinent process of online dispute resolution for both online and offline disputes pertaining to the business environment.","PeriodicalId":321684,"journal":{"name":"Digital Communication Management","volume":"103 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116033581","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-09-19DOI: 10.5772/INTECHOPEN.76221
Maria C. Tavares
Issues such as social responsibility and corporate sustainability are now recognized by organizations and the community as very important to achieve sustainable development (SD). Given the increasing pressure from multi-stakeholders, organizations seek to dis- close their “best practices” toward SD through a sustainability reporting tool that is prepared on a voluntary basis. Global reporting initiative (GRI) sustainability reports of the Portuguese public sector (PS) entities are used to perform a quantitative longitudinal study with the purpose of identifying the indicators currently disclosed and the GRI application levels. The study focused on the reports of 2008 and 2012. The findings show that Portuguese PS entities report mainly economic indicators, followed by social indica- tors. Despite the low level of external verification, entities are transparent when declaring their GRI application level.
{"title":"Analysis of GRI Sustainability Reports Issued by Portuguese Public Sector Entities","authors":"Maria C. Tavares","doi":"10.5772/INTECHOPEN.76221","DOIUrl":"https://doi.org/10.5772/INTECHOPEN.76221","url":null,"abstract":"Issues such as social responsibility and corporate sustainability are now recognized by organizations and the community as very important to achieve sustainable development (SD). Given the increasing pressure from multi-stakeholders, organizations seek to dis- close their “best practices” toward SD through a sustainability reporting tool that is prepared on a voluntary basis. Global reporting initiative (GRI) sustainability reports of the Portuguese public sector (PS) entities are used to perform a quantitative longitudinal study with the purpose of identifying the indicators currently disclosed and the GRI application levels. The study focused on the reports of 2008 and 2012. The findings show that Portuguese PS entities report mainly economic indicators, followed by social indica- tors. Despite the low level of external verification, entities are transparent when declaring their GRI application level.","PeriodicalId":321684,"journal":{"name":"Digital Communication Management","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132235284","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-09-19DOI: 10.5772/INTECHOPEN.75301
M. Frankovský, Z. Birknerová, E. Benková, L. Suhányi
Neuro-linguistic programming (NLP) can be considered as a tool for the identification and change of communication behaviour. NLP is based on the concept of the construct of behaviour created by the series of stages, which are perceived as one action. In this chap- ter, the attention is paid to the NLP characteristics, NLP techniques, mainly to represen tational systems, rapport, pacing and leading. The chapter presents the results from the research of the assessment of NLP based on comparing the respondents who attended NLP trainings and those who did not attend NLP trainings and comparing managers and non-managers. The research results indicate the effectiveness of NLP in the context of managerial communication.
{"title":"Neuro-Linguistic Programming and Managerial Communication","authors":"M. Frankovský, Z. Birknerová, E. Benková, L. Suhányi","doi":"10.5772/INTECHOPEN.75301","DOIUrl":"https://doi.org/10.5772/INTECHOPEN.75301","url":null,"abstract":"Neuro-linguistic programming (NLP) can be considered as a tool for the identification and change of communication behaviour. NLP is based on the concept of the construct of behaviour created by the series of stages, which are perceived as one action. In this chap- ter, the attention is paid to the NLP characteristics, NLP techniques, mainly to represen tational systems, rapport, pacing and leading. The chapter presents the results from the research of the assessment of NLP based on comparing the respondents who attended NLP trainings and those who did not attend NLP trainings and comparing managers and non-managers. The research results indicate the effectiveness of NLP in the context of managerial communication.","PeriodicalId":321684,"journal":{"name":"Digital Communication Management","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121335959","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-03-13DOI: 10.5772/INTECHOPEN.75160
J. Samáková, D. Babčanová, Henrieta Hrablok Chovanová, Jana Mesárošová, J. Šujanová
Communication is the basis of everything and is thus the key to effective project management. The question is “What is the relationship between the project management and communication?” Effective communication is one of the main elements of project management. Communication is a critical part between people, information, and ideas, and communication is the basis for project performance in organization. This chapter will be focused on “project communication management step by step.” The chapter deals with all steps of project communication management which are defined as a combination of logical-related communication methods, tools, and techniques for a successful initialization, planning, implementation, control and administrative closure of the project communication. In the chapter communication environment (communication strategy, organizational structure), communication channel (communication methods, tools, frequency, and support of communication), communication cognitive (communication differences and skills), and communication system (feedback system and system of sharing and distribution of information) will be described.
{"title":"Project Communication Management in Industrial Enterprises (Step by Step)","authors":"J. Samáková, D. Babčanová, Henrieta Hrablok Chovanová, Jana Mesárošová, J. Šujanová","doi":"10.5772/INTECHOPEN.75160","DOIUrl":"https://doi.org/10.5772/INTECHOPEN.75160","url":null,"abstract":"Communication is the basis of everything and is thus the key to effective project management. The question is “What is the relationship between the project management and communication?” Effective communication is one of the main elements of project management. Communication is a critical part between people, information, and ideas, and communication is the basis for project performance in organization. This chapter will be focused on “project communication management step by step.” The chapter deals with all steps of project communication management which are defined as a combination of logical-related communication methods, tools, and techniques for a successful initialization, planning, implementation, control and administrative closure of the project communication. In the chapter communication environment (communication strategy, organizational structure), communication channel (communication methods, tools, frequency, and support of communication), communication cognitive (communication differences and skills), and communication system (feedback system and system of sharing and distribution of information) will be described.","PeriodicalId":321684,"journal":{"name":"Digital Communication Management","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-03-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133617588","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-02-09DOI: 10.5772/INTECHOPEN.73307
Henrik Vejlgaard
Current diffusion of innovations theory states that knowledge is a key first stage in the adoptive process of an innovation. However, the fact that different types of knowledge may be relevant to different adopter categories does not appear to have been investigated. In this study, the concept of process knowledge is introduced into the adoptive process of an innovation. The study object was digital terrestrial television (DTT). Data were gathered at eight data gathering points in an 18-month study period. Three different types of process knowledge were identified at different stages: the help knowledge stage, the customer participation knowledge stage, and the interaction knowledge stage. In this study, it is suggested that the following three questions are the ones that majority adopters and laggards want to be answered in the knowledge stage: (1) What is the innovation? (2) What do I need to do to adopt? and (3) Who can help me in the adoptive process? With answers to these questions, consumers have the knowledge that may help speed up the rate of adoption of an innovation. This has practical implications in communication management, for instance, for change agents who are framing messages.
{"title":"Process Knowledge in the Innovation-Decision Period","authors":"Henrik Vejlgaard","doi":"10.5772/INTECHOPEN.73307","DOIUrl":"https://doi.org/10.5772/INTECHOPEN.73307","url":null,"abstract":"Current diffusion of innovations theory states that knowledge is a key first stage in the adoptive process of an innovation. However, the fact that different types of knowledge may be relevant to different adopter categories does not appear to have been investigated. In this study, the concept of process knowledge is introduced into the adoptive process of an innovation. The study object was digital terrestrial television (DTT). Data were gathered at eight data gathering points in an 18-month study period. Three different types of process knowledge were identified at different stages: the help knowledge stage, the customer participation knowledge stage, and the interaction knowledge stage. In this study, it is suggested that the following three questions are the ones that majority adopters and laggards want to be answered in the knowledge stage: (1) What is the innovation? (2) What do I need to do to adopt? and (3) Who can help me in the adoptive process? With answers to these questions, consumers have the knowledge that may help speed up the rate of adoption of an innovation. This has practical implications in communication management, for instance, for change agents who are framing messages.","PeriodicalId":321684,"journal":{"name":"Digital Communication Management","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-02-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122781871","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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