Pub Date : 2019-11-09DOI: 10.1007/978-3-662-59858-0_9
Jan Marco Leimeister
{"title":"Dienstleistungsqualität","authors":"Jan Marco Leimeister","doi":"10.1007/978-3-662-59858-0_9","DOIUrl":"https://doi.org/10.1007/978-3-662-59858-0_9","url":null,"abstract":"","PeriodicalId":365470,"journal":{"name":"Dienstleistungsengineering und -management","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116813449","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-11-09DOI: 10.1007/978-3-662-59858-0_4
Jan Marco Leimeister
{"title":"Service-Strategie","authors":"Jan Marco Leimeister","doi":"10.1007/978-3-662-59858-0_4","DOIUrl":"https://doi.org/10.1007/978-3-662-59858-0_4","url":null,"abstract":"","PeriodicalId":365470,"journal":{"name":"Dienstleistungsengineering und -management","volume":"98 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127146094","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-11-09DOI: 10.1007/978-3-662-59858-0_7
Jan Marco Leimeister
{"title":"Service-Modellierung","authors":"Jan Marco Leimeister","doi":"10.1007/978-3-662-59858-0_7","DOIUrl":"https://doi.org/10.1007/978-3-662-59858-0_7","url":null,"abstract":"","PeriodicalId":365470,"journal":{"name":"Dienstleistungsengineering und -management","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116819877","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-11-09DOI: 10.1007/978-3-662-59858-0_1
Jan Marco Leimeister
{"title":"Grundlagen","authors":"Jan Marco Leimeister","doi":"10.1007/978-3-662-59858-0_1","DOIUrl":"https://doi.org/10.1007/978-3-662-59858-0_1","url":null,"abstract":"","PeriodicalId":365470,"journal":{"name":"Dienstleistungsengineering und -management","volume":"133 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122051310","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.1007/978-3-662-59858-0_5
Jan Marco Leimeister
{"title":"Service Innovation: Von kundenzentrierten Dienstleistungsideen zu innovativen Dienstleistungskonzepten","authors":"Jan Marco Leimeister","doi":"10.1007/978-3-662-59858-0_5","DOIUrl":"https://doi.org/10.1007/978-3-662-59858-0_5","url":null,"abstract":"","PeriodicalId":365470,"journal":{"name":"Dienstleistungsengineering und -management","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127451907","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.1007/978-3-662-59858-0_10
Jan Marco Leimeister
{"title":"Interaktionsarbeit in Dienstleistungen","authors":"Jan Marco Leimeister","doi":"10.1007/978-3-662-59858-0_10","DOIUrl":"https://doi.org/10.1007/978-3-662-59858-0_10","url":null,"abstract":"","PeriodicalId":365470,"journal":{"name":"Dienstleistungsengineering und -management","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133440794","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.1007/978-3-662-59858-0_8
J. Leimeister
{"title":"Service Management und Service Operations","authors":"J. Leimeister","doi":"10.1007/978-3-662-59858-0_8","DOIUrl":"https://doi.org/10.1007/978-3-662-59858-0_8","url":null,"abstract":"","PeriodicalId":365470,"journal":{"name":"Dienstleistungsengineering und -management","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127303502","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.1007/978-3-662-59858-0_2
J. Leimeister
{"title":"Digitales und Services","authors":"J. Leimeister","doi":"10.1007/978-3-662-59858-0_2","DOIUrl":"https://doi.org/10.1007/978-3-662-59858-0_2","url":null,"abstract":"","PeriodicalId":365470,"journal":{"name":"Dienstleistungsengineering und -management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124239176","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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