{"title":"Once upon a time in manufacturing","authors":"J. Seddon","doi":"10.4324/9781482278446-7","DOIUrl":"https://doi.org/10.4324/9781482278446-7","url":null,"abstract":"","PeriodicalId":422417,"journal":{"name":"Freedom from Command and Control","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-02-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115289619","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-02-13DOI: 10.4324/9781482278446-15
{"title":"Watch out for the toolheads","authors":"","doi":"10.4324/9781482278446-15","DOIUrl":"https://doi.org/10.4324/9781482278446-15","url":null,"abstract":"","PeriodicalId":422417,"journal":{"name":"Freedom from Command and Control","volume":"118 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-02-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121819336","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The customer service center as a system","authors":"J. Seddon","doi":"10.4324/9781482278446-8","DOIUrl":"https://doi.org/10.4324/9781482278446-8","url":null,"abstract":"","PeriodicalId":422417,"journal":{"name":"Freedom from Command and Control","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-02-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132682466","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Redefining the purpose, measures and method of work","authors":"J. Seddon","doi":"10.4324/9781482278446-9","DOIUrl":"https://doi.org/10.4324/9781482278446-9","url":null,"abstract":"","PeriodicalId":422417,"journal":{"name":"Freedom from Command and Control","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-02-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121317709","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-02-13DOI: 10.4324/9781482278446-13
J. Seddon
{"title":"Customers—people who can pull you away from the competition","authors":"J. Seddon","doi":"10.4324/9781482278446-13","DOIUrl":"https://doi.org/10.4324/9781482278446-13","url":null,"abstract":"","PeriodicalId":422417,"journal":{"name":"Freedom from Command and Control","volume":"75 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-02-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133936925","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-02-13DOI: 10.4324/9781482278446-12
J. Seddon
{"title":"Learning to see, learning to lead","authors":"J. Seddon","doi":"10.4324/9781482278446-12","DOIUrl":"https://doi.org/10.4324/9781482278446-12","url":null,"abstract":"","PeriodicalId":422417,"journal":{"name":"Freedom from Command and Control","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-02-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125148673","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-02-13DOI: 10.4324/9781482278446-10
{"title":"Better measures, better thinking","authors":"","doi":"10.4324/9781482278446-10","DOIUrl":"https://doi.org/10.4324/9781482278446-10","url":null,"abstract":"","PeriodicalId":422417,"journal":{"name":"Freedom from Command and Control","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-02-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131265406","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-02-13DOI: 10.4324/9781482278446-14
J. Seddon
{"title":"Do these hold water?","authors":"J. Seddon","doi":"10.4324/9781482278446-14","DOIUrl":"https://doi.org/10.4324/9781482278446-14","url":null,"abstract":"","PeriodicalId":422417,"journal":{"name":"Freedom from Command and Control","volume":"84 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-02-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126585796","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-02-13DOI: 10.4324/9781482278446-11
J. Seddon
{"title":"The ‘break–fix’ archetype","authors":"J. Seddon","doi":"10.4324/9781482278446-11","DOIUrl":"https://doi.org/10.4324/9781482278446-11","url":null,"abstract":"","PeriodicalId":422417,"journal":{"name":"Freedom from Command and Control","volume":"73 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-02-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124693536","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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