Dina Tahfizah, Anio Indah Lestari Nasution, N. Aslami
This research aims to find out and analyze how and how much influence Service Quality, Number of Passengers and Operational Costs have on Customer Satisfaction at the Medan Train Station, North Sumatra. The research method used in this research is a quantitative descriptive approach. The type of data used is primary data obtained from respondents and companies. The subjects in the research were PT Kereta Api Indonesia Medan, North Sumatra and the objects of this research were 100 respondents. The test tool used in this research is SPSS 20.0 to test classical assumptions, multiple regression analysis, and hypothesis testing. Based on the results of the hypothesis test, namely the t test, it shows that service quality has a positive and significant effect on customer satisfaction. Operational Costs with test results that the number of passengers has a positive and significant effect on customer satisfaction. And the results of the F test show that Service Quality, Number of Passengers and Operational Costs simultaneously have a significant effect on customer satisfaction with an F Prob value of 0.0000. The results of this test show that the service quality and operational cost variables contribute 66.6% to the Customer Satisfaction variable.
本研究旨在找出并分析北苏门答腊棉兰火车站的服务质量、乘客数量和运营成本对客户满意度的影响程度。本研究采用的研究方法是定量描述法。使用的数据类型是从受访者和公司处获得的原始数据。研究对象是北苏门答腊棉兰的 PT Kereta Api Indonesia，研究对象是 100 名受访者。本研究使用的测试工具是 SPSS 20.0，用于测试经典假设、多元回归分析和假设检验。根据假设检验（即 t 检验）的结果显示，服务质量对客户满意度有积极而显著的影响。运营成本与检验结果表明，乘客数量对顾客满意度有正向显著影响。而 F 检验结果表明，服务质量、乘客数量和运营成本同时对顾客满意度有显著影响，F 概率值为 0.0000。该检验结果表明，服务质量和运营成本变量对顾客满意度变量的贡献率为 66.6%。
{"title":"Pengaruh Kualitas Pelayanan dan Biaya Operasional terhadap Kepuasan Pelanggan pada Stasiun Kereta Api Medan","authors":"Dina Tahfizah, Anio Indah Lestari Nasution, N. Aslami","doi":"10.56709/mrj.v3i2.221","DOIUrl":"https://doi.org/10.56709/mrj.v3i2.221","url":null,"abstract":"This research aims to find out and analyze how and how much influence Service Quality, Number of Passengers and Operational Costs have on Customer Satisfaction at the Medan Train Station, North Sumatra. The research method used in this research is a quantitative descriptive approach. The type of data used is primary data obtained from respondents and companies. The subjects in the research were PT Kereta Api Indonesia Medan, North Sumatra and the objects of this research were 100 respondents. The test tool used in this research is SPSS 20.0 to test classical assumptions, multiple regression analysis, and hypothesis testing. Based on the results of the hypothesis test, namely the t test, it shows that service quality has a positive and significant effect on customer satisfaction. Operational Costs with test results that the number of passengers has a positive and significant effect on customer satisfaction. And the results of the F test show that Service Quality, Number of Passengers and Operational Costs simultaneously have a significant effect on customer satisfaction with an F Prob value of 0.0000. The results of this test show that the service quality and operational cost variables contribute 66.6% to the Customer Satisfaction variable.","PeriodicalId":500928,"journal":{"name":"Economic Reviews Journal","volume":"50 2","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141381778","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to determine the influence of Investment, Opportunity Set, Return On Asset and Ownership Managerial against Policy, Dividend, with Liquidity as Variable Moderation on manufacturing companies listed on the Indonesia Stock Exchange in 2017-2021. The population in this study is manufacturing companies listed on the Indonesia Stock Exchange in 2017-2021. This research is a type of associative research. The number of samples in this study amounted to 36 companies from 216 populations during the 5th consecutive year of observations so the total sample was 180 observational data. The analysis technique used is Moderated Regression Analysis (MRA). In this case researchers used residual testing methods. Data collection techniques are using literature studies and documentation through the official website of the Indonesia Stock Exchange, namely www.idx.co.id. The results showed that Investment Opportunit Set (IOS) had a positive but not significant effect on Dividend Policy (DPR), Return On Assets (ROA) had a negative and insignificant effect on Dividend Policy (DPR), Managerial Ownership (KM) had a negative and insignificant effect on Dividend Policy (DPR), Liquidity (CR) had a negative and insignificant effect on Dividend Policy (DPR), Liquidity (CR) cannot moderate the effect of Investment Opportunity Set (IOS) on Dividend Policy (DPR), Liquidity (CR) cannot moderate the effect of Return On Asset (ROA) on Dividend Policy (DPR), Liquidity (CR) cannot moderate the effect of Managerial Ownership (KM) on Dividend Policy (DPR) in Manufacturing Companies Listed on the Indonesia Stock Exchange for the 2017-2021 Period.
{"title":"Pengaruh Investment Opportunity Set, Return On Asset dan Kepemilikan, Manajerial terhadap Kebijakan Dividen dengan Likuiditas sebagai, Variabel Moderasi:","authors":"Nanda Putri Mawarda, Desi Ika, Liza Novietta","doi":"10.56709/mrj.v3i1.124","DOIUrl":"https://doi.org/10.56709/mrj.v3i1.124","url":null,"abstract":" This study aims to determine the influence of Investment, Opportunity Set, Return On Asset and Ownership Managerial against Policy, Dividend, with Liquidity as Variable Moderation on manufacturing companies listed on the Indonesia Stock Exchange in 2017-2021. The population in this study is manufacturing companies listed on the Indonesia Stock Exchange in 2017-2021. This research is a type of associative research. The number of samples in this study amounted to 36 companies from 216 populations during the 5th consecutive year of observations so the total sample was 180 observational data. The analysis technique used is Moderated Regression Analysis (MRA). In this case researchers used residual testing methods. Data collection techniques are using literature studies and documentation through the official website of the Indonesia Stock Exchange, namely www.idx.co.id. The results showed that Investment Opportunit Set (IOS) had a positive but not significant effect on Dividend Policy (DPR), Return On Assets (ROA) had a negative and insignificant effect on Dividend Policy (DPR), Managerial Ownership (KM) had a negative and insignificant effect on Dividend Policy (DPR), Liquidity (CR) had a negative and insignificant effect on Dividend Policy (DPR), Liquidity (CR) cannot moderate the effect of Investment Opportunity Set (IOS) on Dividend Policy (DPR), Liquidity (CR) cannot moderate the effect of Return On Asset (ROA) on Dividend Policy (DPR), Liquidity (CR) cannot moderate the effect of Managerial Ownership (KM) on Dividend Policy (DPR) in Manufacturing Companies Listed on the Indonesia Stock Exchange for the 2017-2021 Period.","PeriodicalId":500928,"journal":{"name":"Economic Reviews Journal","volume":"75 24","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139613047","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Increasing income from a business activity that has been carried out within a certain period is very important for every entrepreneur or company. One of the goals of establishing a business or company is to increase income. By increasing income, the company or business can be said to experience positive development. Revenue is every additional asset or reduction in liabilities that arises from the company's business, whether it is the delivery of services or the sale of goods. One of the MSMEs in the culinary sector in Indonesia which is quite well known is in Sumatra, more precisely in the Serdang Bedagai area, which is known as Dodol Pasar Bengkel.
对于每个企业家或公司来说，在一定时期内从已开展的商业活动中增加收入是非常重要的。创办企业或公司的目标之一就是增加收入。通过增加收入，公司或企业可以说经历了积极的发展。收入是公司业务所产生的每一笔额外资产或负债的减少，无论是提供服务还是销售商品。印尼烹饪行业的一家中小微企业非常有名，它位于苏门答腊岛，更确切地说，是位于Serdang Bedagai地区，被称为Dodol Pasar Bengkel。
{"title":"Pengaruh Modal Kerja, Motivasi, dan Promosi terhadap Pendapatan dengan Lama Usaha sebagai Variabel Moderasi: Studi Kasus UMKM Dodol Pasar Bengkel Serdang Berdagai","authors":"Mhd Thori","doi":"10.56709/mrj.v3i1.118","DOIUrl":"https://doi.org/10.56709/mrj.v3i1.118","url":null,"abstract":"Increasing income from a business activity that has been carried out within a certain period is very important for every entrepreneur or company. One of the goals of establishing a business or company is to increase income. By increasing income, the company or business can be said to experience positive development. Revenue is every additional asset or reduction in liabilities that arises from the company's business, whether it is the delivery of services or the sale of goods. One of the MSMEs in the culinary sector in Indonesia which is quite well known is in Sumatra, more precisely in the Serdang Bedagai area, which is known as Dodol Pasar Bengkel.","PeriodicalId":500928,"journal":{"name":"Economic Reviews Journal","volume":"14 13","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138977148","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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