Purpose: The purpose of this study was to understand the challenges and opportunities related to effective leadership within the UAE's hospitality sector. Materials and Methods: The research uses qualitative methods, including interviews, to explore the relationship between leadership techniques and employee performance. A case study from the UAE hotel industry provided an engaging case study for analysing leadership tactics and their effects on staff performance. Findings: Transformational leadership styles, fostering a shared vision, are effective in boosting employee motivation, job satisfaction, and performance, while autocratic leadership can lead to decreased satisfaction. Cultural diversity challenges highlight the need for cultural sensitivity, cross-cultural training, and inclusive work environments. Hospitality leaders in the UAE should cater to diverse backgrounds for exceptional guest experiences. Implications to Theory, Practice and Policy: This study is significant as it fills a gap in scholarly literature by analysing the relationship between leadership strategies and worker performance in the UAE hotel industry, thereby significantly impacting both academic and practical aspects of the industry.
{"title":"The Role of Effective Leadership Strategy in Enhancing Employee Performance: Analysing the Hospitality Sector for Economic Growth in UAE","authors":"Dhaher Ahmed Al Dhaheri","doi":"10.47672/jht.1883","DOIUrl":"https://doi.org/10.47672/jht.1883","url":null,"abstract":"Purpose: The purpose of this study was to understand the challenges and opportunities related to effective leadership within the UAE's hospitality sector. \u0000Materials and Methods: The research uses qualitative methods, including interviews, to explore the relationship between leadership techniques and employee performance. A case study from the UAE hotel industry provided an engaging case study for analysing leadership tactics and their effects on staff performance. \u0000Findings: Transformational leadership styles, fostering a shared vision, are effective in boosting employee motivation, job satisfaction, and performance, while autocratic leadership can lead to decreased satisfaction. Cultural diversity challenges highlight the need for cultural sensitivity, cross-cultural training, and inclusive work environments. Hospitality leaders in the UAE should cater to diverse backgrounds for exceptional guest experiences. \u0000Implications to Theory, Practice and Policy: This study is significant as it fills a gap in scholarly literature by analysing the relationship between leadership strategies and worker performance in the UAE hotel industry, thereby significantly impacting both academic and practical aspects of the industry.","PeriodicalId":506268,"journal":{"name":"Journal of Hospitality and Tourism","volume":"10 1‐4","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140228410","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Esther Laurinda Akomaning, Prof. Alice Ondigi, Dr. Rahab M. Mugambi
Purpose: The care of linen is paramount in hotel operations for its sustainability. The study sought to investigate linen care strategies in some selected star-category hotels in the Upper East Region of Ghana. The objectives of the study were to examine the strategies used in the care of linen and their effect on guest satisfaction and to test if a relationship exists between them. Materials and Methods: The study employed descriptive survey design by the use of quantitative and qualitative approaches. Through purposive sampling, a sample size of 52 hotel employees was selected from 24 star-rated hotels. Structured questionnaire and observations were used to collect data. Statistical Package for Social Sciences (SPSS) version 26 was used for the data analysis. Means and standard deviations were used for the descriptive statistics. Multiple linear regression was employed for the inferential statistics. The hypothesis was tested at a 5% significance level. Thus, data were presented in tables and text for both descriptive and inferential statistics. Findings: The study findings were that hotels operated On-premise laundry systems. Outsourcing of linen from commercial service providers was absent. Linen inventory control was done through stock-taking and record-keeping. Hotels followed the laundry processes (sorting dirty clothes, putting dirty apparel in a machine or hand wash, applying detergent, drying the washed articles on the line or in a tumble dryer, ironing, folding and storage of laundered articles) but were not diligent with the manufacturer’s instructions. The linen reuse programme was mostly not through designed cards. Available laundry tools/equipment were laundry bins, washing machines/extractors, washing basins, drying lines, ironing boards and irons. Tools/equipment not available were tables/shelves for sorting linen, tumbler dryers, calendaring machines, industrial steam irons and a laundry folder. Linen care strategies had a significant effect on guest satisfaction (R = 0.671, R2 = 0.451, F = 3.828, p = 0.001). The hypothesis that linen care strategies do not have any significant effect on guest satisfaction among hotels in the Upper East Region of Ghana was rejected (P = 0.0001< 0.05). Implications to Theory, Practice and Policy: The study employed Management Administrative Theory and Practice Theory. Through the application of management functions, thus, forecasting and planning, organising, commanding, coordinating and controlling; hotel leaderships are in a better position to increase efficiency through the creation of organisational structures. Through the administrative structures, housekeeping supervisors can suggest and monitor the care and maintenance of linen. About the Practice theory, if hotels identify linen care strategies that make sense to their operations and do so religiously through principles and procedures; higher standards of various care strategies could be attained to promote the hotel business.
{"title":"Care Strategies of Linen and Guest Satisfaction among Hotels in Upper East Region of Ghana","authors":"Esther Laurinda Akomaning, Prof. Alice Ondigi, Dr. Rahab M. Mugambi","doi":"10.47672/jht.1754","DOIUrl":"https://doi.org/10.47672/jht.1754","url":null,"abstract":"Purpose: The care of linen is paramount in hotel operations for its sustainability. The study sought to investigate linen care strategies in some selected star-category hotels in the Upper East Region of Ghana. The objectives of the study were to examine the strategies used in the care of linen and their effect on guest satisfaction and to test if a relationship exists between them. \u0000Materials and Methods: The study employed descriptive survey design by the use of quantitative and qualitative approaches. Through purposive sampling, a sample size of 52 hotel employees was selected from 24 star-rated hotels. Structured questionnaire and observations were used to collect data. Statistical Package for Social Sciences (SPSS) version 26 was used for the data analysis. Means and standard deviations were used for the descriptive statistics. Multiple linear regression was employed for the inferential statistics. The hypothesis was tested at a 5% significance level. Thus, data were presented in tables and text for both descriptive and inferential statistics. \u0000Findings: The study findings were that hotels operated On-premise laundry systems. Outsourcing of linen from commercial service providers was absent. Linen inventory control was done through stock-taking and record-keeping. Hotels followed the laundry processes (sorting dirty clothes, putting dirty apparel in a machine or hand wash, applying detergent, drying the washed articles on the line or in a tumble dryer, ironing, folding and storage of laundered articles) but were not diligent with the manufacturer’s instructions. The linen reuse programme was mostly not through designed cards. Available laundry tools/equipment were laundry bins, washing machines/extractors, washing basins, drying lines, ironing boards and irons. Tools/equipment not available were tables/shelves for sorting linen, tumbler dryers, calendaring machines, industrial steam irons and a laundry folder. Linen care strategies had a significant effect on guest satisfaction (R = 0.671, R2 = 0.451, F = 3.828, p = 0.001). The hypothesis that linen care strategies do not have any significant effect on guest satisfaction among hotels in the Upper East Region of Ghana was rejected (P = 0.0001< 0.05). \u0000Implications to Theory, Practice and Policy: The study employed Management Administrative Theory and Practice Theory. Through the application of management functions, thus, forecasting and planning, organising, commanding, coordinating and controlling; hotel leaderships are in a better position to increase efficiency through the creation of organisational structures. Through the administrative structures, housekeeping supervisors can suggest and monitor the care and maintenance of linen. About the Practice theory, if hotels identify linen care strategies that make sense to their operations and do so religiously through principles and procedures; higher standards of various care strategies could be attained to promote the hotel business.","PeriodicalId":506268,"journal":{"name":"Journal of Hospitality and Tourism","volume":"2 5","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139683456","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: For any organization to succeed in the present competitive and ever-changing business environment, understanding the risks, opportunities, and strength posed by the external environment is inevitable. Organizations must exploit opportunities and avoid risks by applying relevant strategies and developing various strategic approaches that will improve their competitive edge and overall performance. One of the possible ways to improve business efficiency and performance is through diversification. The purpose of this study was to assess the applicability of a diversification strategy as a game plan to motivate and develop resilience against organizational and environmental forces in business operations to improve organizational performance in star rated hotels in the Coastal Kenya. The specific objectives was; to determine the impact of related diversification strategies on organizational performance among star rated hotels in coastal Kenya Coastal. Materials and Methods: Notably, 36 star rated hotels were selected while 419 respondents were involved which comprised; strategic managers, tactical and operational managers. This represented a response rate of 92.4% and 80.6% for the questionnaires and interviews respectively. Stratified sampling was used to select the hotels while purposive sampling was used to select the managers. Questionnaires and interview schedules were used during data collection. Data analyze was both analyzed using both descriptive and inferential analysis. The mean for overall adoption of horizontal diversification strategies was 3.94 (std. dev=0.92) while vertical diversification strategies was 3.28 (std. dev=1.13) which was significant. The mean on overall adoption of related diversification strategies was 3.60 (std. dev=0.95), demonstrating that related diversification strategies have on overall been adopted to a large extent. Findings: The model summary results indicates that R-Square=0.598; this implies that 59.8% of performance is explained by vertical and horizontal diversification strategies. This implies that, both horizontal and vertical diversification strategies were significantly adopted in the operation and management of hotel business in the coast region of Kenya. The null hypothesis stating, “There is no significant relationship between vertical diversification strategies and performance of star rated hotels along the Kenyan Coast” was rejected. This means that horizontal and vertical diversification strategies are significant predictors of performance of star rated hotels in the Kenyan Coast. From the regression model, horizontal and vertical diversification were found to have a positive effect that was statistically significant on performance of star rated hotels in the Kenyan Coast. Implications to Theory, Practice and Policy: Policy makers should initiate policies that motivate organizations such as hotels to practice diversification to minimize negative impact on both financial and non-financi
{"title":"Impact of Related Diversification Strategies on Organizational Performance among Star Rated Hotels in the Kenyan Coast","authors":"Jacob Owenga, Rayviscic Mutinda, Isabella Mapelu","doi":"10.47672/jht.1704","DOIUrl":"https://doi.org/10.47672/jht.1704","url":null,"abstract":"Purpose: For any organization to succeed in the present competitive and ever-changing business environment, understanding the risks, opportunities, and strength posed by the external environment is inevitable. Organizations must exploit opportunities and avoid risks by applying relevant strategies and developing various strategic approaches that will improve their competitive edge and overall performance. One of the possible ways to improve business efficiency and performance is through diversification. The purpose of this study was to assess the applicability of a diversification strategy as a game plan to motivate and develop resilience against organizational and environmental forces in business operations to improve organizational performance in star rated hotels in the Coastal Kenya. The specific objectives was; to determine the impact of related diversification strategies on organizational performance among star rated hotels in coastal Kenya Coastal. Materials and Methods: Notably, 36 star rated hotels were selected while 419 respondents were involved which comprised; strategic managers, tactical and operational managers. This represented a response rate of 92.4% and 80.6% for the questionnaires and interviews respectively. Stratified sampling was used to select the hotels while purposive sampling was used to select the managers. Questionnaires and interview schedules were used during data collection. Data analyze was both analyzed using both descriptive and inferential analysis. The mean for overall adoption of horizontal diversification strategies was 3.94 (std. dev=0.92) while vertical diversification strategies was 3.28 (std. dev=1.13) which was significant. The mean on overall adoption of related diversification strategies was 3.60 (std. dev=0.95), demonstrating that related diversification strategies have on overall been adopted to a large extent. Findings: The model summary results indicates that R-Square=0.598; this implies that 59.8% of performance is explained by vertical and horizontal diversification strategies. This implies that, both horizontal and vertical diversification strategies were significantly adopted in the operation and management of hotel business in the coast region of Kenya. The null hypothesis stating, “There is no significant relationship between vertical diversification strategies and performance of star rated hotels along the Kenyan Coast” was rejected. This means that horizontal and vertical diversification strategies are significant predictors of performance of star rated hotels in the Kenyan Coast. From the regression model, horizontal and vertical diversification were found to have a positive effect that was statistically significant on performance of star rated hotels in the Kenyan Coast. Implications to Theory, Practice and Policy: Policy makers should initiate policies that motivate organizations such as hotels to practice diversification to minimize negative impact on both financial and non-financi","PeriodicalId":506268,"journal":{"name":"Journal of Hospitality and Tourism","volume":"27 4","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139168094","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: The COVID-19 pandemic certainly had a negative impact on hospitality workers. With the recent recovery, the goal of the research was to assess hotel employees' intentions for career progression as well as their intentions for reskilling to improve their employability. Materials and Methods: The research population is made up of hotel employees from all throughout Kenya, including those working in the food and beverage, kitchen, housekeeping, and front office departments. The respondents were 394 employees who had taken refresher courses. The sampling techniques used was purposive sampling technique. Data was collected using a questionnaire, analyzed using quantitative techniques and presented in charts, graphs and, and tables Findings: Employees value career growth and progression, which allows them to receive promotions or advance in their jobs, according to the findings. However, the majority of them are dissatisfied with their salary and believe the market is volatile, so they may consider quitting the field and changing occupations for better prospects and job stability. Employees who were allowed to improve their work skills through training were more likely to be loyal and would not consider leaving their jobs because they felt the organization valued their competencies. This resulted in desired organizational performance, creating a reciprocal relationship between the employee and the employer. Implications to Theory, Practice and Policy: It was suggested that the hotel industry build crisis resilience methods for dealing with uncertainties and calamities while considering staff welfare and retention strategies such as giving employee development opportunities. The research contributes to the social exchange theory where employees feel a sense of belonging to the employer while the organization in turn benefits from employee loyalty. As a practice, organizations need to create mechanisms to deal with crisis and uncertainties for employee welfare in addition to retention strategies like employee development opportunities and competitive remuneration. Furthermore, the hotel industry would be instrumental in the development of a national government policy on the establishment of a reserve fund to protect the business and its employees in the case of unforeseen circumstances as happened with the pandemic.
{"title":"Perceptions on Employee Development and Turnover Intentions of Hotel Employees in Kenyan Hotels Post Covid-19","authors":"Lilian M. Gikutha, F. W. Njau, Naghea Jilo","doi":"10.47672/jht.1685","DOIUrl":"https://doi.org/10.47672/jht.1685","url":null,"abstract":"Purpose: The COVID-19 pandemic certainly had a negative impact on hospitality workers. With the recent recovery, the goal of the research was to assess hotel employees' intentions for career progression as well as their intentions for reskilling to improve their employability. Materials and Methods: The research population is made up of hotel employees from all throughout Kenya, including those working in the food and beverage, kitchen, housekeeping, and front office departments. The respondents were 394 employees who had taken refresher courses. The sampling techniques used was purposive sampling technique. Data was collected using a questionnaire, analyzed using quantitative techniques and presented in charts, graphs and, and tables Findings: Employees value career growth and progression, which allows them to receive promotions or advance in their jobs, according to the findings. However, the majority of them are dissatisfied with their salary and believe the market is volatile, so they may consider quitting the field and changing occupations for better prospects and job stability. Employees who were allowed to improve their work skills through training were more likely to be loyal and would not consider leaving their jobs because they felt the organization valued their competencies. This resulted in desired organizational performance, creating a reciprocal relationship between the employee and the employer. Implications to Theory, Practice and Policy: It was suggested that the hotel industry build crisis resilience methods for dealing with uncertainties and calamities while considering staff welfare and retention strategies such as giving employee development opportunities. The research contributes to the social exchange theory where employees feel a sense of belonging to the employer while the organization in turn benefits from employee loyalty. As a practice, organizations need to create mechanisms to deal with crisis and uncertainties for employee welfare in addition to retention strategies like employee development opportunities and competitive remuneration. Furthermore, the hotel industry would be instrumental in the development of a national government policy on the establishment of a reserve fund to protect the business and its employees in the case of unforeseen circumstances as happened with the pandemic.","PeriodicalId":506268,"journal":{"name":"Journal of Hospitality and Tourism","volume":"333 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139177655","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
G. Siaw, Lucy Eyram Agbenyeke, Akua Serwah, G. Gyasi
Purpose: The cultural beliefs of a group of people play a pivotal role in determining the nutritional status and well-being of the people. Understanding food beliefs and practices is critical to the development of dietary recommendations, nutritional programmes, and educational messages. An aspect of cultural beliefs that greatly affect majority of people especially children, pregnant women and the aged is food taboos and avoidance practices. The main aim of this study is to explore the various food taboos and its associated practices that affect pregnant women in Larteh. Materials and Methods: The study employed aspects of quantitative and qualitative approaches, and used the cross-sectional exploratory design. The random sampling technique was used to select 75 participants for the quantitative aspect, whilst the purposive sampling approach was used to select five opinion leaders for the qualitative aspect. A closed-ended structured questionnaire was used to obtain quantitative data, whilst a structured interview guide was used to collect the qualitative data. Whilst the quantitative data was analysed using frequencies and percentages in IBM-SPSS v9, the qualitative data was analysed using narratives. The results were presented in tables. Findings: Among the key findings were pregnant women were forbidden from eating snails, crabs, shellfish mudfish and eggs. It was further revealed that the people perceive these taboos as a way to protect pregnant women from experiencing stillbirths, deformities and delayed labour, among others. Implications to Theory, Practice and Policy: The sociological theory of functionalist perceptive anchored the study and its assertion that food taboos and avoidance practices are handed down to generations was affirmed. It was thus suggested that there should be public education on the nutritional needs of people in Larteh, especially the vulnerable so that adequate provision can be made for them because of food scarcity and limited choices of food commodities due to numerous food taboos and avoidance practices. Moreover, given the deep-rooted nature of the beliefs, it is advisable that when nutritious foods are restricted, nutritional interventions should rather search for alternative sources of nutrition, which are available and considered appropriate for pregnant women.
{"title":"Food Taboos and Avoidance Practices affecting Pregnant Women at Larteh in the Akwapim North District, Eastern Region, Ghana","authors":"G. Siaw, Lucy Eyram Agbenyeke, Akua Serwah, G. Gyasi","doi":"10.47672/jht.1684","DOIUrl":"https://doi.org/10.47672/jht.1684","url":null,"abstract":"Purpose: The cultural beliefs of a group of people play a pivotal role in determining the nutritional status and well-being of the people. Understanding food beliefs and practices is critical to the development of dietary recommendations, nutritional programmes, and educational messages. An aspect of cultural beliefs that greatly affect majority of people especially children, pregnant women and the aged is food taboos and avoidance practices. The main aim of this study is to explore the various food taboos and its associated practices that affect pregnant women in Larteh. Materials and Methods: The study employed aspects of quantitative and qualitative approaches, and used the cross-sectional exploratory design. The random sampling technique was used to select 75 participants for the quantitative aspect, whilst the purposive sampling approach was used to select five opinion leaders for the qualitative aspect. A closed-ended structured questionnaire was used to obtain quantitative data, whilst a structured interview guide was used to collect the qualitative data. Whilst the quantitative data was analysed using frequencies and percentages in IBM-SPSS v9, the qualitative data was analysed using narratives. The results were presented in tables. Findings: Among the key findings were pregnant women were forbidden from eating snails, crabs, shellfish mudfish and eggs. It was further revealed that the people perceive these taboos as a way to protect pregnant women from experiencing stillbirths, deformities and delayed labour, among others. Implications to Theory, Practice and Policy: The sociological theory of functionalist perceptive anchored the study and its assertion that food taboos and avoidance practices are handed down to generations was affirmed. It was thus suggested that there should be public education on the nutritional needs of people in Larteh, especially the vulnerable so that adequate provision can be made for them because of food scarcity and limited choices of food commodities due to numerous food taboos and avoidance practices. Moreover, given the deep-rooted nature of the beliefs, it is advisable that when nutritious foods are restricted, nutritional interventions should rather search for alternative sources of nutrition, which are available and considered appropriate for pregnant women.","PeriodicalId":506268,"journal":{"name":"Journal of Hospitality and Tourism","volume":"193 ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139177588","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: This paper explored the role of innovation and creativity in hospitality management. The purpose was to examine how innovation and creativity can enhance customer experiences, operational efficiency, and financial performance in the hospitality industry. The objectives were to define innovation and creativity, identify different forms of innovation, discuss the drivers and barriers to innovation and creativity, examine the role of technology in enabling innovation and creativity, explore strategies for fostering innovation and creativity, and highlight potential future trends and challenges. The research questions addressed the significance of innovation and creativity, the impact of different forms of innovation, the factors influencing innovation and creativity, the role of technology, and strategies for fostering innovation and creativity. Materials and Methods: The methodology involved a literature review and analysis of existing research and case studies. Findings: The findings revealed that innovation and creativity play a crucial role in the success of hospitality organizations. Technological advancements, service design, and process improvements were identified as key forms of innovation. Leadership support, organizational culture, and resistance to change were found to be important drivers and barriers. Technology was recognized as a significant enabler, with emerging technologies like artificial intelligence and virtual reality offering new possibilities. Strategies for fostering innovation and creativity included collaboration, cross-functional teams, and continuous learning. Implications to Theory, Practice and Policy: The study recommended that hospitality organizations prioritize innovation and creativity, invest in technology, cultivate a supportive organizational culture, and promote collaboration and continuous learning to stay competitive in the industry.
{"title":"Innovation and Creativity in Hospitality Management","authors":"Julius Kabangire, Prof. Jacqueline Korir","doi":"10.47672/jht.1666","DOIUrl":"https://doi.org/10.47672/jht.1666","url":null,"abstract":"Purpose: This paper explored the role of innovation and creativity in hospitality management. The purpose was to examine how innovation and creativity can enhance customer experiences, operational efficiency, and financial performance in the hospitality industry. The objectives were to define innovation and creativity, identify different forms of innovation, discuss the drivers and barriers to innovation and creativity, examine the role of technology in enabling innovation and creativity, explore strategies for fostering innovation and creativity, and highlight potential future trends and challenges. The research questions addressed the significance of innovation and creativity, the impact of different forms of innovation, the factors influencing innovation and creativity, the role of technology, and strategies for fostering innovation and creativity. Materials and Methods: The methodology involved a literature review and analysis of existing research and case studies. Findings: The findings revealed that innovation and creativity play a crucial role in the success of hospitality organizations. Technological advancements, service design, and process improvements were identified as key forms of innovation. Leadership support, organizational culture, and resistance to change were found to be important drivers and barriers. Technology was recognized as a significant enabler, with emerging technologies like artificial intelligence and virtual reality offering new possibilities. Strategies for fostering innovation and creativity included collaboration, cross-functional teams, and continuous learning. Implications to Theory, Practice and Policy: The study recommended that hospitality organizations prioritize innovation and creativity, invest in technology, cultivate a supportive organizational culture, and promote collaboration and continuous learning to stay competitive in the industry.","PeriodicalId":506268,"journal":{"name":"Journal of Hospitality and Tourism","volume":"277 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139229284","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：