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Beyond the 9-to-5: How Meaningful and Challenging Work Drives Employee Engagement 超越朝九晚五:有意义和有挑战性的工作如何推动员工敬业度
Pub Date : 2024-06-04 DOI: 10.1177/ijim.241249535
Rupa Rathee, Vandana Sharma
This study examines the relationship between meaningful and challenging work, workplace environment and employee engagement. It addresses the dearth of empirical research in this area and utilises Khan’s (1990) model of engagement as the theoretical framework. The research design employed a cross-sectional descriptive approach, with a sample of 981 employees from the IT, banking, telecommunications and education sectors, selected using quota non-probability sampling. A self-reported questionnaire measured the hypothesised relationships between job design characteristics (JDC), workplace environment (WPE) and employee engagement, analysed using structural equation modelling and AMOS. The findings indicate that both meaningful and challenging work and workplace environment significantly impact employee engagement. However, meaningful and challenging work demonstrates a stronger effect ( = 0.79, p < .000) compared to the workplace environment ( = 0.24, p < .000) in predicting employee engagement. These results contribute to the academic literature by emphasising the importance of integrating meaningful and challenging work and cultivating a positive workplace environment to enhance employee engagement. The study offers practical implications for HR managers, highlighting the need to focus on job design characteristics and improve the workplace environment to foster meaningfulness in work. By doing so, organisations can enhance employee performance and productivity and reduce turnover intentions.
本研究探讨了有意义和有挑战性的工作、工作场所环境与员工敬业度之间的关系。本研究针对这一领域缺乏实证研究的现状,采用 Khan(1990 年)的敬业度模型作为理论框架。研究设计采用了横截面描述性方法,样本来自信息技术、银行、电信和教育部门的 981 名员工,采用配额非概率抽样法选出。一份自我报告问卷测量了工作设计特征(JDC)、工作场所环境(WPE)和员工敬业度之间的假设关系,并使用结构方程模型和 AMOS 进行了分析。研究结果表明,有意义、有挑战性的工作和工作场所环境都会对员工敬业度产生重大影响。然而,与工作场所环境(= 0.24,p < .000)相比,有意义且具有挑战性的工作在预测员工敬业度方面的影响更大(= 0.79,p < .000)。这些结果为学术文献做出了贡献,强调了整合有意义和有挑战性的工作以及培养积极的工作环境对提高员工敬业度的重要性。这项研究为人力资源管理者提供了实际启示,强调了关注工作设计特点和改善工作环境以培养工作意义的必要性。通过这样做,组织可以提高员工的绩效和生产率,降低离职意向。
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引用次数: 0
Disempowered by Leadership: Tales from the Middle of the Organisational Pyramid 被领导剥夺权力:来自组织金字塔中层的故事
Pub Date : 2024-06-04 DOI: 10.1177/ijim.241245799
Soumendra Narain Bagchi, Rajeev Sharma
In this article we explore middle-level managers’ stories of their experiences in which they were either empowered or disempowered by organisational leadership. An exploration of the stories reveals how leaders can, inadvertently, erode the power and the authority of middle-level managers. An unintended consequence of leadership’s involvement in decisions that are middle mangers’ domain, disempowerment at the middle management level in an organisation arising out of leadership decisions offers an alternate way to explore and understand leadership and middle-management disempowerment in organisations.
在这篇文章中,我们探讨了中层管理人员讲述的他们被组织领导赋予权力或剥夺权力的经历。对这些故事的探讨揭示了领导者如何在不经意间削弱中层管理人员的权力和权威。作为领导层参与中层管理人员决策的意外后果,领导层决策导致的组织中层管理人员失权为探索和理解组织中的领导层和中层管理人员失权问题提供了另一种途径。
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引用次数: 0
Post-amalgamation Performance Review of Six Public Sector Banks in India 印度六家公共部门银行合并后业绩回顾
Pub Date : 2024-05-20 DOI: 10.1177/jinm.241245800
Matruprasad Mishra, Amar Kumar Mohanty
Consolidation of public sector banks (PSBs) is a part of reorganisation efforts with an aim to improve their profitability, solvency and efficiency. Of late merger of five subsidiaries of State Bank of India and Bharatiya Mahila Bank Ltd with it in April 2017 has kindled interest in restructuring of unprofitable banks by merging them with a profitable one. In August 2019, the Government of India announced amalgamation of 10 PSBs constituting them into four entities under Punjab National Bank, Canara Bank, Union Bank of India and Indian Bank. Earlier in April 2019, another merger had taken place following the integration of Dena Bank and Vijaya Bank with Bank of Baroda. Studies reveal that while in European countries bank mergers led to improved efficiency, in Asian countries like Indonesia recapitalisation and diversification of banks improved their profitability. In a study of Nigerian banks in Africa it is revealed that post-merger, employee morale diminishes due to stress and anxiety arising out of possible job loss and possible challenges to be met in the new environment. In the present study, the authors have tried to ascertain how profitability, solvency and efficiency of banks improved post-amalgamation in six PSBs. The outcome of the result is a mixed one, while some banks improved their profitability and solvency parameters, for others it is not so perceptible. However, efficiency indicators do not have any significant result for all six of them after amalgamation.
公共部门银行(PSBs)的合并是重组工作的一部分,旨在提高其盈利能力、偿付能力和效率。2017 年 4 月,印度国家银行和印度妇女银行有限公司的五家子公司与印度国家银行合并,这引起了人们对通过与盈利银行合并来重组不盈利银行的兴趣。2019 年 8 月,印度政府宣布合并 10 家公共服务银行,将其组成旁遮普国民银行、卡纳拉银行、印度联合银行和印度银行旗下的四个实体。2019 年 4 月早些时候,继德纳银行和维贾亚银行与巴罗达银行合并后,又发生了另一起合并。研究表明,在欧洲国家,银行合并提高了效率,而在印度尼西亚等亚洲国家,银行资本重组和多元化提高了盈利能力。对非洲尼日利亚银行的研究表明,合并后,由于可能失去工作和在新环境中可能面临的挑战而产生的压力和焦虑,员工士气下降。在本研究中,作者试图确定六家公共服务银行合并后如何提高银行的盈利能力、偿付能力和效率。研究结果喜忧参半,一些银行的盈利能力和偿付能力参数有所改善,而另一些银行则没有明显改善。然而,所有六家银行的效率指标在合并后都没有明显改善。
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引用次数: 0
Relationship of ESG Scores with Firm Performance: A Study of Indian Listed Companies 环境、社会和公司治理得分与公司业绩的关系:印度上市公司研究
Pub Date : 2024-05-20 DOI: 10.1177/jinm.241242865
Priyanka Devi, Sapna y
This study seeks to explore whether there is a substantial correlation between corporations’ ESG (Environmental, Social and Governance) ratings and their profitability, specifically return on assets (ROA). It aims to determine whether this correlation is positive, negative or neutral in nature. The research methodology involved an investigation of companies listed on the BSE500 stock index, analysing their ESG ratings for the years 2020 and 2021. The final dataset encompassed 148 companies, resulting in 296 observations for the two years, sourced from the Ace equity database. Panel regression analysis was employed to assess the link between ESG ratings (the independent variable) and ROA (the dependent variable), while also considering financial leverage and firm size as control factors. The results revealed a statistically significant negative linkage between ESG ratings and firm performance, as indicated by ROA, at a 5% significance level. The negative relation between ESG scores and firm performance (ROA) could be attributed to several factors. Organisations that prefer ESG initiatives often incur additional costs in areas like environmental compliance and employee welfare, which can temporarily reduce profitability. Moreover, ESG-conscious firms may make long-term investments that take time to generate returns, impacting short-term ROA. Additionally, stringent ESG standards may deter certain investors or customers, affecting revenue. However, over the long run, robust ESG practices can enhance sustainability and resilience, potentially leading to improved performance and risk mitigation.
本研究旨在探讨公司的 ESG(环境、社会和治理)评级与其盈利能力,特别是资产回报率(ROA)之间是否存在实质性关联。研究旨在确定这种相关性是正相关、负相关还是中性相关。研究方法包括调查 BSE500 股票指数的上市公司,分析其 2020 年和 2021 年的环境、社会和治理评级。最终数据集包括 148 家公司,这两年的观察值为 296 个,数据来源于 Ace 股票数据库。我们采用了面板回归分析来评估 ESG 评级(自变量)与 ROA(因变量)之间的联系,同时还考虑了财务杠杆和公司规模作为控制因素。结果显示,在 5%的显著性水平上,ESG 评级与公司业绩(以 ROA 表示)之间存在统计学意义上的显著负相关。环境、社会和公司治理评分与公司业绩(投资回报率)之间的负相关关系可归因于几个因素。倾向于采取环境、社会和公司治理措施的企业往往会在环境合规和员工福利等方面产生额外成本,这可能会暂时降低企业的盈利能力。此外,具有环境、社会和公司治理意识的企业可能会进行长期投资,这些投资需要时间才能产生回报,从而影响短期投资回报率。此外,严格的 ESG 标准可能会使某些投资者或客户望而却步,从而影响收入。不过,从长远来看,稳健的环境、社会和治理实践可以增强可持续性和应变能力,从而有可能改善业绩和降低风险。
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引用次数: 0
Status Quo of Artificial Intelligence’s Role in the HRM Operations 人工智能在人力资源管理业务中的作用现状
Pub Date : 2024-05-20 DOI: 10.1177/ijim.241247423
Mohsin Khan, V. V. K. Reddy
Coexistence of technology and business dates back to the late 18th century when the first ever use of a computer was for recording the census by the US government in 1890. The use of technology in business can be ascribed to different organisations in the different nations on the parallel lines of time. It includes invention of cash machines and their use by Barclays in England in the early 1960s, the induction of telephone-based modems for order management by Baxter Pharmaceuticals and use of small desktop computing device called Minitel for processing customer orders in France were the other notable developments in the history of coexistence of technology and business. Increasing operations in the business functions have created an urge for the technological innovation in the industry to handle the operations electronically. Figueiredo and Cohen (2019) say that technology has become an indispensable component of every business function by delivering ease in operations and productivity. The end of the 20th century had witnessed the leaping progress in computing in the form of artificial intelligence (AI) performing the tasks that were unimaginable to comprehend a decade back in time. Developments in the technological research and development prove that organisations have started inducting AI into as many fields as possible at a considerable pace. As a part of the shifting technological dynamics in the industry HR function has also transformed digitally. Tools like enterprise applications have forayed intensely into the operations of human resources management (HRM). These enterprise resource planning (ERP) tools remain to primarily serve the integration of HRM to the other functions. However, enterprise tools could not serve the purpose of supporting decisiveness in the areas of HR planning, workforce design and performance management at large. However, Tuck (2019) argues that AI is assuming increased responsibilities in the different sections of the society and business including the HRM function. At present, the amount of knowledge on the status quo of the role of AI in the HRM functions is scarcely available. Literature related to this disruptive technology in the HR function is still at the nascent stage. This study will examine the role of AI as a key component in the HRM function, which is regarded to be highly human-driven.
技术与商业的共存可以追溯到 18 世纪末,1890 年美国政府首次使用计算机记录人口普查。在时间的平行线上,技术在商业中的应用可归因于不同国家的不同组织。其中包括 20 世纪 60 年代初英国巴克莱银行发明并使用的现金提款机、巴克斯特制药公司在订单管理中使用的电话调制解调器,以及法国使用名为 Minitel 的小型台式计算机设备处理客户订单,这些都是技术与商业共存史上的其他显著发展。业务功能中不断增加的操作催生了行业中以电子方式处理操作的技术创新。Figueiredo 和 Cohen(2019 年)指出,技术已经成为每项业务职能不可或缺的组成部分,为业务和生产力提供了便利。20 世纪末,以人工智能(AI)为代表的计算技术取得了飞跃性进展,能够执行十年前难以想象的任务。技术研发的发展证明,企业已经开始以相当快的速度将人工智能引入尽可能多的领域。作为行业技术动态变化的一部分,人力资源职能也发生了数字化转变。企业应用程序等工具已深入人力资源管理(HRM)的运作。这些企业资源规划(ERP)工具仍然主要服务于人力资源管理与其他职能的整合。然而,企业工具无法达到支持人力资源规划、劳动力设计和绩效管理等领域的决策性的目的。然而,Tuck(2019)认为,人工智能正在社会和企业的不同部门承担越来越多的责任,包括人力资源管理职能。目前,有关人工智能在人力资源管理职能中的作用现状的知识还很少。与这一颠覆性技术在人力资源职能中的应用相关的文献仍处于萌芽阶段。本研究将探讨人工智能作为人力资源管理职能的关键组成部分所发挥的作用,而人力资源管理职能被认为是高度由人力驱动的。
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引用次数: 0
BPO Ecosystem in North East India: Reclaiming the Missed Opportunity 印度东北部的业务流程外包生态系统:找回错失的机遇
Pub Date : 2024-05-20 DOI: 10.1177/jinm.241245807
Biplab Bhattacharjee, Simi Sharma, Basav Roychoudhury
North Eastern Region (NER) of India is largely looked upon as a provider of cheaper and amenable workforce for the business process outsourcing (BPO) industry, with neutral accent, dedication and hospitable behaviour. All these factors make NER a potential BPO destination, further enhanced by different government (central/states) policy initiatives. However, the industry in the regions exhibited an almost flat growth curve over the years, and thus there is a need for understanding the reasons behind the failure of the undertaken policies. This study is largely based on qualitative research on the large information technology and business process management (IT-BPM) industry of India in general and (still) nascent BPO industry of NER in particular. The authors’ understanding and findings are inferred from review of policy documents, numerous data sources and discussions, focus group interviews with national BPO experts, and local BPO entrepreneurs of the region. The impact of coronavirus disease-2019 on the business process management (BPM) industry and the opportunities arising from it, particularly for this region has also been examined. The study presents a set of factors paralysing the industry in NER, and outlines some affirmative measures to rectify the failures. This analysis, though specific to the NER, highlights the issues involved in BPO operations which can be generalised and provide guidelines to other destinations.
印度东北部地区(NER)在很大程度上被视为业务流程外包(BPO)行业廉价劳动力的提供者,他们口音中性、敬业、热情好客。所有这些因素都使印度东北部地区成为潜在的业务流程外包目的地,而政府(中央/邦)的不同政策措施又进一步加强了这一点。然而,这些年来,这些地区的产业几乎呈现出平缓的增长曲线,因此有必要了解所采取的政策失败背后的原因。本研究主要基于对印度大型信息技术和业务流程管理(IT-BPM)行业的定性研究,尤其是对印度东北部地区(仍处于起步阶段)的业务流程外包行业的定性研究。作者的理解和发现来自于对政策文件的审查、大量数据来源和讨论,以及对国家业务流程外包专家和该地区当地业务流程外包企业家的焦点小组访谈。研究还探讨了 2019 年冠状病毒病对业务流程管理 (BPM) 行业的影响以及由此带来的机遇,尤其是对该地区的影响。本研究提出了一系列导致东北亚地区该行业瘫痪的因素,并概述了一些纠正失误的积极措施。这项分析虽然是针对东北地区的,但强调了业务流程外包业务所涉及的问题,这些问题可以普遍适用,并为其他目的地提供指导。
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引用次数: 0
What Lies in ‘Business Incubation and SMEs’ Research? A Literature Review and Roadmap for Future Research 企业孵化与中小型企业 "研究有哪些内容?文献综述和未来研究路线图
Pub Date : 2024-05-20 DOI: 10.1177/jinm.241245806
Vaishali Dhiman, Manpreet Arora
The concept of ‘Business Incubation and SMEs’ has recently received a lot of interest in academic research and real-world business settings. Business incubator is a critical instrument for promoting entrepreneurial ecosystems and the growth of small and medium-sized enterprises (SMEs). Business incubation is a process that nurtures and promotes the growth of start-ups and early-stage companies. The aim of this article was to examine the existing literature on business incubators and SMEs in order to identify and highlight major as well as relevant themes and trends that can influence future research. The Scopus database was used to extract the data file. To develop network structures biblioshiny package of RStudio and VOSviewer was used. The results from the literature survey show some key observations highlight business incubators’ changing nature, challenges, and impact on economic and entrepreneurship development. In addition, SMEs can be better served if incubation programmes are tailored to specific industries or technologies, for this, governments should encourage the establishment of specialised incubation centres.
最近,"企业孵化与中小企业 "这一概念在学术研究和现实商业环境中受到了广泛关注。企业孵化器是促进创业生态系统和中小企业(SMEs)成长的重要工具。企业孵化是一个培育和促进初创企业和早期企业成长的过程。本文旨在研究有关企业孵化器和中小型企业的现有文献,以确定并强调能够影响未来研究的主要及相关主题和趋势。本文使用 Scopus 数据库提取数据文件。为了开发网络结构,使用了 RStudio 的 biblioshiny 软件包和 VOSviewer。文献调查的结果显示,一些重要的观察结果突显了企业孵化器不断变化的性质、挑战以及对经济和创业发展的影响。此外,如果针对特定行业或技术量身定制孵化计划,就能更好地为中小企业服务,为此,政府应鼓励建立专门的孵化中心。
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引用次数: 0
Analysing Online Reviews Using NVivo: A Study of e-Tailing 使用 NVivo 分析在线评论:一项关于网络零售的研究
Pub Date : 2023-11-11 DOI: 10.1177/ijim.231197882
Kanika Juneja, Farah S. Choudhary
Today, online consumers play an important role in the field of marketing. The word of mouth spread by them through online mode helps the marketers in understanding the consumer behaviour. Marketers rely on the information provided by the consumers in the form of online reviews or comments. The purpose of this article is to analyse the online reviews using Nvivo and to validate the scale used for measuring electronic word of mouth. The data were collected from 420 online consumers from Jammu city, who consider online reviews before purchasing. Both qualitative and quantitative techniques, such as NVivo and Exploratory Factor Analysis (EFA), were used. The research showed that the secondary data collected from Amazon India website in the form of online reviews matched the scale that was considered by the researchers from extant literature. The study thus helped in validating the scale for measuring electronic word of mouth communication. This research is of its kind that has been done in India. The present study may be used by the marketers for measuring the electronic word of mouth communication that would further help them in understanding consumer behaviour and, ultimately, knowing about the present and future needs of online consumers.
如今,网络消费者在营销领域发挥着重要作用。他们通过网络模式传播的口碑有助于营销人员了解消费者行为。营销人员依赖消费者以在线评论或意见的形式提供的信息。本文旨在使用 Nvivo 对在线评论进行分析,并验证用于衡量电子口碑的量表。数据收集自查谟市的 420 名在线消费者,他们在购买前会考虑在线评论。使用了 NVivo 和探索性因子分析 (EFA) 等定性和定量技术。研究表明,从亚马逊印度网站收集的在线评论形式的二手数据与研究人员从现有文献中考虑的量表相吻合。因此,这项研究有助于验证衡量电子口碑传播的量表。这项研究在印度尚属首次。营销人员可以利用本研究来衡量电子口碑传播,这将进一步帮助他们了解消费者行为,并最终了解在线消费者现在和未来的需求。
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引用次数: 0
Sustainable Development Using Green Finance and Triple Bottom Line: A Bibliometric Review 利用绿色金融和三重底线实现可持续发展:文献计量学评论
Pub Date : 2023-11-01 DOI: 10.1177/ijim.231184138
Nazma Rachna Bhopal, Rita Devi
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引用次数: 0
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IMIB Journal of Innovation and Management
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