The era of globalization, many employees are competing fiercely for seats in existing large companies. However, not a few are also willing to leave and move from one company to another for various reasons. The purpose of this study is to determine the effect of job satisfaction on turnover intention, the effect of compensation on turnover intention, the effect of organizational commitment on turnover intention, and the influence of prophetic leadership style on turnover intention. The method used is a quantitative method with data collection, namely distributing questionnaires to employees of PT. Pysil Lasibe Kasanea. The data were analyzed using WarpPLS 7.0. The results in this study indicate that job satisfaction has a positive effect on turnover intention, compensation has a positive effect on turnover intention, organizational commitment has a positive effect on turnover intention and prophetic leadership style has a positive effect on turnover intention.
{"title":"Effect of Job Satisfaction, Compensation, Organizational Commitment and Profestic Leadership Style on Turnover Intention","authors":"Nadilla Triasih Agustin, Agus Samekto","doi":"10.54783/jemba.v1i4.21","DOIUrl":"https://doi.org/10.54783/jemba.v1i4.21","url":null,"abstract":"The era of globalization, many employees are competing fiercely for seats in existing large companies. However, not a few are also willing to leave and move from one company to another for various reasons. The purpose of this study is to determine the effect of job satisfaction on turnover intention, the effect of compensation on turnover intention, the effect of organizational commitment on turnover intention, and the influence of prophetic leadership style on turnover intention. The method used is a quantitative method with data collection, namely distributing questionnaires to employees of PT. Pysil Lasibe Kasanea. The data were analyzed using WarpPLS 7.0. The results in this study indicate that job satisfaction has a positive effect on turnover intention, compensation has a positive effect on turnover intention, organizational commitment has a positive effect on turnover intention and prophetic leadership style has a positive effect on turnover intention.","PeriodicalId":507866,"journal":{"name":"JEMBA: Journal of Economics, Management, Business and Accounting","volume":"39 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139199864","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Increased competition is marked by the number of existing banks and product or service competition offered, one of which is PT. BPR Universal West Kalimantan. PT. BPR Universal KalBar is one of the banks that carry out conventional business activities, providing services in payment traffic, borrowing, and withdrawing money. Therefore, for the progress of the company, banks need to pay close attention to consumer demand for a product or service to be offered, one of which is by increasing service quality, trust and customer satisfaction to increase customer loyalty to a banking company located in West Kalimantan, namely PT. BPR Universal KalBar in Pontianak. PT. BPR Universal KalBar tries to satisfy and comfort customers with the services provided. If the customer is satisfied with the service provided, the customer will become loyal. The form of this research is quantitative and causal associative. In this study, the authors used an associative and quantitative causal approach. This study's data collection method used a Likert scale questionnaire. The population in this study are customers of PT. BPR Universal KalBar, which uses a savings product for three months. The sampling technique in this study used a non-probability sampling technique in the form of purposive sampling. A total of 201 samples were used as data in this study. The analytical method used in this study uses the SEM-AMOS approach with the SPSS AMOS 24 application. Based on the results of the research that has been analyzed, it is known that service quality significantly affects customer satisfaction and loyalty. Customer satisfaction also has a significant effect on Trust and Loyalty. Service Quality has a significant effect on Loyalty through Customer Satisfaction. At the same time, Service Quality has no significant effect on Trust. Service Quality has no significant effect on Loyalty through Trust. Customer Satisfaction has no significant effect on Loyalty through Trust.
{"title":"THE INFLUENCE OF SERVICE QUALITY ON LOYALTY THROUGH CUSTOMER SATISFACTION AND TRUST AS INTERVENING VARIABLES IN PT. BPR UNIVERSAL KALBAR","authors":"Jimmy Renaldo Actavianus, Bintoro Bagus Purmono","doi":"10.54783/jemba.v1i4.22","DOIUrl":"https://doi.org/10.54783/jemba.v1i4.22","url":null,"abstract":"Increased competition is marked by the number of existing banks and product or service competition offered, one of which is PT. BPR Universal West Kalimantan. PT. BPR Universal KalBar is one of the banks that carry out conventional business activities, providing services in payment traffic, borrowing, and withdrawing money. Therefore, for the progress of the company, banks need to pay close attention to consumer demand for a product or service to be offered, one of which is by increasing service quality, trust and customer satisfaction to increase customer loyalty to a banking company located in West Kalimantan, namely PT. BPR Universal KalBar in Pontianak. PT. BPR Universal KalBar tries to satisfy and comfort customers with the services provided. If the customer is satisfied with the service provided, the customer will become loyal. The form of this research is quantitative and causal associative. In this study, the authors used an associative and quantitative causal approach. This study's data collection method used a Likert scale questionnaire. The population in this study are customers of PT. BPR Universal KalBar, which uses a savings product for three months. The sampling technique in this study used a non-probability sampling technique in the form of purposive sampling. A total of 201 samples were used as data in this study. The analytical method used in this study uses the SEM-AMOS approach with the SPSS AMOS 24 application. Based on the results of the research that has been analyzed, it is known that service quality significantly affects customer satisfaction and loyalty. Customer satisfaction also has a significant effect on Trust and Loyalty. Service Quality has a significant effect on Loyalty through Customer Satisfaction. At the same time, Service Quality has no significant effect on Trust. Service Quality has no significant effect on Loyalty through Trust. Customer Satisfaction has no significant effect on Loyalty through Trust.","PeriodicalId":507866,"journal":{"name":"JEMBA: Journal of Economics, Management, Business and Accounting","volume":"175 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139209013","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to examine and analyze the effect of e-service quality and service innovation on user loyalty with user satisfaction as the intervening variable. The type of research used in this study is causal associative, and data collection techniques are carried out by distributing questionnaires through the Google form application. The population in this study are Livin' by Mandiri users in Pontianak. The sample used was 100 respondents through non-probability sampling technique with a purposive sampling method. The analysis technique used is Path Analysis using SPSS for windows version 26. The results show that e-service quality has a positive and significant effect on user satisfaction, service innovation has a positive and significant effect on user satisfaction, e-service quality has a positive and significant effect on user loyalty, service innovation has a positive and significant effect on user loyalty, user satisfaction has a positive and significant effect on user loyalty, user satisfaction mediates the effect of e-service quality on user loyalty, and user satisfaction mediates the effect of service innovation on user loyalty.
本研究以用户满意度为干预变量，旨在研究和分析电子服务质量和服务创新对用户忠诚度的影响。本研究采用的研究类型是因果关联研究，数据收集技术是通过谷歌表格应用程序分发问卷。研究对象是坤甸的 Livin' by Mandiri 用户。样本为 100 名受访者，采用非概率抽样技术和目的性抽样方法。采用的分析技术是路径分析，使用的是 SPSS for windows 26 版本。结果表明，电子服务质量对用户满意度有积极而显著的影响，服务创新对用户满意度有积极而显著的影响，电子服务质量对用户忠诚度有积极而显著的影响，服务创新对用户忠诚度有积极而显著的影响，用户满意度对用户忠诚度有积极而显著的影响，用户满意度是电子服务质量对用户忠诚度影响的中介，用户满意度是服务创新对用户忠诚度影响的中介。
{"title":"The Influence of E-Service Quality and Service Innovation on User Loyalty in the Livin' By Mandiri Application with User Satisfaction as an Mediating Variable (Study of Livin' By Mandiri Users in Pontianak City)","authors":"Nurul Aulia, Bintoro Bagus Purmono","doi":"10.54783/jemba.v1i3.16","DOIUrl":"https://doi.org/10.54783/jemba.v1i3.16","url":null,"abstract":"This study aims to examine and analyze the effect of e-service quality and service innovation on user loyalty with user satisfaction as the intervening variable. The type of research used in this study is causal associative, and data collection techniques are carried out by distributing questionnaires through the Google form application. The population in this study are Livin' by Mandiri users in Pontianak. The sample used was 100 respondents through non-probability sampling technique with a purposive sampling method. The analysis technique used is Path Analysis using SPSS for windows version 26. The results show that e-service quality has a positive and significant effect on user satisfaction, service innovation has a positive and significant effect on user satisfaction, e-service quality has a positive and significant effect on user loyalty, service innovation has a positive and significant effect on user loyalty, user satisfaction has a positive and significant effect on user loyalty, user satisfaction mediates the effect of e-service quality on user loyalty, and user satisfaction mediates the effect of service innovation on user loyalty.","PeriodicalId":507866,"journal":{"name":"JEMBA: Journal of Economics, Management, Business and Accounting","volume":"168 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139261568","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The collaboration of nature tourism with religiosity is currently one thing that needs to be considered in sufficient detail. This can be seen by the development of halal tourism, but so far research that discusses halal tourism from the point of view of natural tourism destinations still has inconsistent results, so further research is needed with the aim of answering the inconsistency of these results. This study focuses on discussing natural tourism destinations from the point of view of halal tourism by placing the variables destination image, destination trust, service quality, destination attractiveness, towards revisit intention. This research is a survey research with respondents as many as 115 people who have visited natural tourist destinations in Banyumas, Central Java, Indonesia in the last 6 months. The results showed that destination image and destination trust proved to have a positive effect on revisit intention. However, destination trust and service quality have no effect on revisit intention.
{"title":"Antecedents of Revisiting Intention for Natural Tourism Destinations in the Context of Muslim Societies","authors":"Daffa Redika Fauzi, Prisilia Hadi, Fiona Roselawati, Sofie Dhinar Yustisia, Mutmainah","doi":"10.54783/jemba.v1i3.19","DOIUrl":"https://doi.org/10.54783/jemba.v1i3.19","url":null,"abstract":"The collaboration of nature tourism with religiosity is currently one thing that needs to be considered in sufficient detail. This can be seen by the development of halal tourism, but so far research that discusses halal tourism from the point of view of natural tourism destinations still has inconsistent results, so further research is needed with the aim of answering the inconsistency of these results. This study focuses on discussing natural tourism destinations from the point of view of halal tourism by placing the variables destination image, destination trust, service quality, destination attractiveness, towards revisit intention. This research is a survey research with respondents as many as 115 people who have visited natural tourist destinations in Banyumas, Central Java, Indonesia in the last 6 months. The results showed that destination image and destination trust proved to have a positive effect on revisit intention. However, destination trust and service quality have no effect on revisit intention.","PeriodicalId":507866,"journal":{"name":"JEMBA: Journal of Economics, Management, Business and Accounting","volume":"41 11","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139261585","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research aims to analyze the influence of website quality and pay-later payment on online impulse buying with shopping enjoyment as a mediating variable (a case of Indonesian Shopee Generation Z customers). This form of research uses causality. Data collection uses primary data in questionnaires and interviews from Shopee customers belonging to Generation Z in Pontianak City. The sample uses convenience sampling. The sample in this research was 220 Generation Z Shopee customers in Pontianak City. The results of this research show that the Website Quality variable has a positive and significant effect on the Shopping Enjoyment variable among Generation Z Shopee paylater users in Pontianak City. The Paylater Payment variable has a positive and significant effect on the Shopping Enjoyment variable among Generation Z Paylater Shopee users in Pontianak City. Website Quality has a positive and significant effect on the Online Impulse Buying variable among Generation Z Shopee PayLater users in Pontianak City. The Paylater Payment variable has a positive and significant effect on the Online Impulse Buying variable among Generation Z Shopee Paylater users in Pontianak City. Shopping Enjoyment has a positive and significant effect on the Online Impulse Buying variable among Generation Z Shopee pay-later users in Pontianak City. Website Quality has a positive and significant effect on the Online Impulse Buying variable with the mediation of the Shopping Enjoyment variable in Generation Z Shopee pay-later users in Pontianak City. The Paylater Payment variable has a positive and significant effect on the Online Impulse Buying variable with the mediation of the Shopping Enjoyment variable among Generation Z Shopee Paylater users in Pontianak City.
本研究旨在以购物乐趣为中介变量，分析网站质量和逾期付款对在线冲动购买的影响（以印尼 Shopee Z 世代顾客为例）。这种研究形式采用因果关系。数据收集采用问卷调查和访谈的方式，从坤甸市属于 Z 世代的 Shopee 客户中收集原始数据。样本采用便利抽样法。本研究的样本是坤甸市的 220 名 Z 世代 Shopee 顾客。研究结果表明，网站质量变量对坤甸市 Z 世代 Shopee Paylater 用户的购物享受变量有积极而显著的影响。在坤甸的 Z 世代 Paylater Shopee 用户中，Paylater 支付变量对购物享受变量有积极和显著的影响。网站质量对于坤甸市 Z 世代 "Shopee PayLater "用户的 "在线冲动性购买 "变量有积极且显著的影响。Paylater 支付变量对坤甸市 Z 世代 Shopee Paylater 用户的在线冲动购买变量有积极和显著的影响。购物乐趣对坤甸市 Z 世代 Shopee Paylater 用户的在线冲动购买变量有积极和显著的影响。在购物乐趣变量的中介作用下，网站质量对于坤甸市 Z 世代 "购物易 "逾期付款用户的在线冲动购买变量有积极而显著的影响。在坤甸市 Z 世代 Shopee Paylater 用户中，Paylater 支付变量对在线冲动购买变量有正向显著影响，购物享受变量对其有中介作用。
{"title":"THE INFLUENCE OF WEBSITE QUALITY AND PAY-LATER PAYMENT ON ONLINE IMPULSE BUYING WITH SHOPPING ENJOYMENT AS A MEDIATION VARIABLE (CASE ON GENERATION Z INDONESIAN SHOPEE CUSTOMERS)","authors":"Priscilia Dwi Ayu Septiane, Bintoro Bagus Purmono","doi":"10.54783/jemba.v1i3.17","DOIUrl":"https://doi.org/10.54783/jemba.v1i3.17","url":null,"abstract":"This research aims to analyze the influence of website quality and pay-later payment on online impulse buying with shopping enjoyment as a mediating variable (a case of Indonesian Shopee Generation Z customers). This form of research uses causality. Data collection uses primary data in questionnaires and interviews from Shopee customers belonging to Generation Z in Pontianak City. The sample uses convenience sampling. The sample in this research was 220 Generation Z Shopee customers in Pontianak City. The results of this research show that the Website Quality variable has a positive and significant effect on the Shopping Enjoyment variable among Generation Z Shopee paylater users in Pontianak City. The Paylater Payment variable has a positive and significant effect on the Shopping Enjoyment variable among Generation Z Paylater Shopee users in Pontianak City. Website Quality has a positive and significant effect on the Online Impulse Buying variable among Generation Z Shopee PayLater users in Pontianak City. The Paylater Payment variable has a positive and significant effect on the Online Impulse Buying variable among Generation Z Shopee Paylater users in Pontianak City. Shopping Enjoyment has a positive and significant effect on the Online Impulse Buying variable among Generation Z Shopee pay-later users in Pontianak City. Website Quality has a positive and significant effect on the Online Impulse Buying variable with the mediation of the Shopping Enjoyment variable in Generation Z Shopee pay-later users in Pontianak City. The Paylater Payment variable has a positive and significant effect on the Online Impulse Buying variable with the mediation of the Shopping Enjoyment variable among Generation Z Shopee Paylater users in Pontianak City.","PeriodicalId":507866,"journal":{"name":"JEMBA: Journal of Economics, Management, Business and Accounting","volume":"27 5","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139261638","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research examines the relationship between content marketing, online customer review, and rating towards the brand image and its impact on the purchase intention of Flimty on the official Flimtyfiber TikTokShop account. The research uses a causal-comparative method with a quantitative approach. The respondents in this study are individuals throughout Indonesia aged at least 17 years old who are familiar with Flimty but have yet to purchase it before or have purchased similar products to Flimty from other brands and have a TikTok account. The sampling technique employs non-probability sampling, specifically purposive sampling. Data was collected by distributing questionnaires through a Google Form with 205 respondents. Hypotheses were tested using the Structural Equation Model (SEM) with the assistance of AMOS 24 software. The research findings show that content marketing, online customer review, and rating significantly influence brand image. Online customer review and rating have a significant impact on purchase intention. Content marketing doesn't impact purchase intention. Brand image can mediate the relationship between content marketing and rating with purchase intention. Brand image can't mediate the relationship between online customer review and purchase intention.
{"title":"The Influence of Content Marketing, Online Customer Reviews, and Ratings on Purchase Intention through Brand Image as a Mediating Variable","authors":"Larasati, Bintoro Bagus Purmono","doi":"10.54783/jemba.v1i3.15","DOIUrl":"https://doi.org/10.54783/jemba.v1i3.15","url":null,"abstract":"This research examines the relationship between content marketing, online customer review, and rating towards the brand image and its impact on the purchase intention of Flimty on the official Flimtyfiber TikTokShop account. The research uses a causal-comparative method with a quantitative approach. The respondents in this study are individuals throughout Indonesia aged at least 17 years old who are familiar with Flimty but have yet to purchase it before or have purchased similar products to Flimty from other brands and have a TikTok account. The sampling technique employs non-probability sampling, specifically purposive sampling. Data was collected by distributing questionnaires through a Google Form with 205 respondents. Hypotheses were tested using the Structural Equation Model (SEM) with the assistance of AMOS 24 software. The research findings show that content marketing, online customer review, and rating significantly influence brand image. Online customer review and rating have a significant impact on purchase intention. Content marketing doesn't impact purchase intention. Brand image can mediate the relationship between content marketing and rating with purchase intention. Brand image can't mediate the relationship between online customer review and purchase intention.","PeriodicalId":507866,"journal":{"name":"JEMBA: Journal of Economics, Management, Business and Accounting","volume":"34 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139261836","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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