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Evaluation of service quality, clinic image and patient satisfaction facilities (study in Dr Ginting. Sp.B clinic) 评估服务质量、诊所形象和患者满意度设施(在 Ginting. Sp.B 医生诊所进行的研究)
Pub Date : 2024-01-10 DOI: 10.54076/juket.v3i2.407
Rizka Cintya Edwar, Digor Mufti, Anita Ningrum Heidemans
This research aims to determine the influence of service quality, clinic image and facilities on patient satisfaction at Kliik dr. Blonde. This research uses a quantitative descriptive research method. Data collection techniques used questionnaires and documentation about patients seeking treatment or hospitalization at Dr. Ginting Clinic. A total of 40 respondents used simple random sampling techniques. This research uses SPSS application program version 20. The research results show that the variables Service Quality, Clinic Image and Facilities have a positive and significant effect on patient satisfaction. The results of this research can be used as reference material and increase the understanding of other researchers in the field of management, especially in the field of customer satisfaction that is influenced by service quality, brand image and availability of facilities.
本研究旨在确定 Kliik Dr. Blonde 的服务质量、诊所形象和设施对患者满意度的影响。本研究采用定量描述性研究方法。数据收集技术使用了有关在金廷医生诊所寻求治疗或住院的患者的问卷和文件。采用简单随机抽样技术,共有 40 名受访者。本研究使用 SPSS 应用程序第 20 版。研究结果表明,服务质量、诊所形象和设施这三个变量对患者满意度有积极而显著的影响。本研究的结果可作为参考资料,增加其他研究人员对管理领域,特别是受服务质量、品牌形象和设施可用性影响的顾客满意度领域的了解。
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