Pub Date : 2018-10-11DOI: 10.1017/9781316596852.011
{"title":"Careers in Communication","authors":"","doi":"10.1017/9781316596852.011","DOIUrl":"https://doi.org/10.1017/9781316596852.011","url":null,"abstract":"","PeriodicalId":106721,"journal":{"name":"An Introduction to Communication","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129178276","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-10-11DOI: 10.1017/9781316596852.007
{"title":"Communication in Small Groups and Organizations","authors":"","doi":"10.1017/9781316596852.007","DOIUrl":"https://doi.org/10.1017/9781316596852.007","url":null,"abstract":"","PeriodicalId":106721,"journal":{"name":"An Introduction to Communication","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122486355","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-10-11DOI: 10.1017/9781316596852.004
S. Hook
All the tools and efforts of the customer service worker (CSW) come down to how effectively we communicate with the customers we serve, both verbally and nonverbally. With verbal communication, we can make our meaning understood through syntax (word order and phrasing) and semantics (word choice and meaning). Are we being clear with our word choice? Are we speaking at a proper pace and volume? Does our voice sound friendly and calm?
{"title":"Verbal and Nonverbal Communication","authors":"S. Hook","doi":"10.1017/9781316596852.004","DOIUrl":"https://doi.org/10.1017/9781316596852.004","url":null,"abstract":"All the tools and efforts of the customer service worker (CSW) come down to how effectively we communicate with the customers we serve, both verbally and nonverbally. With verbal communication, we can make our meaning understood through syntax (word order and phrasing) and semantics (word choice and meaning). Are we being clear with our word choice? Are we speaking at a proper pace and volume? Does our voice sound friendly and calm?","PeriodicalId":106721,"journal":{"name":"An Introduction to Communication","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124974616","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-10-11DOI: 10.1017/9781316596852.008
{"title":"Social/Mass Media and Communication","authors":"","doi":"10.1017/9781316596852.008","DOIUrl":"https://doi.org/10.1017/9781316596852.008","url":null,"abstract":"","PeriodicalId":106721,"journal":{"name":"An Introduction to Communication","volume":"203 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133004427","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-10-11DOI: 10.1017/9781316596852.010
{"title":"Audience Analysis and Speech Delivery","authors":"","doi":"10.1017/9781316596852.010","DOIUrl":"https://doi.org/10.1017/9781316596852.010","url":null,"abstract":"","PeriodicalId":106721,"journal":{"name":"An Introduction to Communication","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128848365","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-10-11DOI: 10.1017/9781316596852.003
{"title":"Perception, the Self, and Communication","authors":"","doi":"10.1017/9781316596852.003","DOIUrl":"https://doi.org/10.1017/9781316596852.003","url":null,"abstract":"","PeriodicalId":106721,"journal":{"name":"An Introduction to Communication","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129572878","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-10-11DOI: 10.1017/9781316596852.012
{"title":"Professional Communication Associations","authors":"","doi":"10.1017/9781316596852.012","DOIUrl":"https://doi.org/10.1017/9781316596852.012","url":null,"abstract":"","PeriodicalId":106721,"journal":{"name":"An Introduction to Communication","volume":"106 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124775217","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-10-11DOI: 10.1017/9781316596852.009
{"title":"Preparing and Composing Your Speech","authors":"","doi":"10.1017/9781316596852.009","DOIUrl":"https://doi.org/10.1017/9781316596852.009","url":null,"abstract":"","PeriodicalId":106721,"journal":{"name":"An Introduction to Communication","volume":"266 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114530397","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-10-01DOI: 10.1017/9781316596852.006
L. Turner, Richard West
{"title":"Interpersonal and Relational Communication","authors":"L. Turner, Richard West","doi":"10.1017/9781316596852.006","DOIUrl":"https://doi.org/10.1017/9781316596852.006","url":null,"abstract":"","PeriodicalId":106721,"journal":{"name":"An Introduction to Communication","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129519738","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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