This paper discusses three cases where design was carried out at the intersection between public sector and citizen communities. Based on three dominant traditions meeting there--public (municipal) decision-making, Web 2.0 and participatory design--we identify challenges and solutions regarding participation and engagement of municipal workers and citizens. While this intersection is exactly where a new form of democratic participation could develop, the three traditions were, nonetheless, far from easily combined in the specific cases. The challenges that we have identified are to: Identify win-win situations, rather than to maximize participation; to work with motivation for long-term projects across municipality and communities; to identify and work with early movers, and not just representative citizens; and to create space for local municipal agencies to develop bottom-up technological solutions. The multiplicity of co-existing traditions of involvement need more focus in the future development of participatory design.
{"title":"Participation in design between public sector and local communities","authors":"S. Bødker, Pär-Ola Zander","doi":"10.1145/2768545.2768546","DOIUrl":"https://doi.org/10.1145/2768545.2768546","url":null,"abstract":"This paper discusses three cases where design was carried out at the intersection between public sector and citizen communities. Based on three dominant traditions meeting there--public (municipal) decision-making, Web 2.0 and participatory design--we identify challenges and solutions regarding participation and engagement of municipal workers and citizens. While this intersection is exactly where a new form of democratic participation could develop, the three traditions were, nonetheless, far from easily combined in the specific cases. The challenges that we have identified are to: Identify win-win situations, rather than to maximize participation; to work with motivation for long-term projects across municipality and communities; to identify and work with early movers, and not just representative citizens; and to create space for local municipal agencies to develop bottom-up technological solutions. The multiplicity of co-existing traditions of involvement need more focus in the future development of participatory design.","PeriodicalId":123268,"journal":{"name":"Proceedings of the 7th International Conference on Communities and Technologies","volume":"232 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115227201","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Nadia Pantidi, Jennifer Ferreira, M. Balestrini, Mark J. Perry, P. Marshall, John C. McCarthy
Recently, global economic turmoil has led to the rise of many grass-roots movements and communities that share a strong sustainability agenda and the desire for political, economic and societal change in the world. Digital technologies play a role in supporting these growing communities in achieving their goals, maintaining and extending their practices and connections. This marks a new area of research for HCI, that of Connected Sustainability. In this workshop, we seek to understand the values and practices of such communities; the role of digital technologies in shaping and sustaining identity and community action; and existing challenges and opportunities.
{"title":"Connected sustainability: connecting sustainability-driven, grass-roots communities through technology","authors":"Nadia Pantidi, Jennifer Ferreira, M. Balestrini, Mark J. Perry, P. Marshall, John C. McCarthy","doi":"10.1145/2768545.2768563","DOIUrl":"https://doi.org/10.1145/2768545.2768563","url":null,"abstract":"Recently, global economic turmoil has led to the rise of many grass-roots movements and communities that share a strong sustainability agenda and the desire for political, economic and societal change in the world. Digital technologies play a role in supporting these growing communities in achieving their goals, maintaining and extending their practices and connections. This marks a new area of research for HCI, that of Connected Sustainability. In this workshop, we seek to understand the values and practices of such communities; the role of digital technologies in shaping and sustaining identity and community action; and existing challenges and opportunities.","PeriodicalId":123268,"journal":{"name":"Proceedings of the 7th International Conference on Communities and Technologies","volume":"191 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116666424","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This is a case study exploring the social scene created on a newly-developed online service for increasing the study motivation of 16--18-year-old students in vocational education in Finland. The developers wished to motivate participation by the addition of a communal chat space to engender a sense of community on the site. The analysis shows that the students appropriated the communal chat space for uses in line with their prior experience of online interaction, while the developers had based their design on a very different experience. However, the developers were able to respond flexibly to encourage interaction rather than limiting topics of conversation to those desired in the original design. As a result, the communal page could be seen to fulfil some of the expectations of the developers in unexpected ways. The case offers learning points for developers and administrators who wish to create online social spaces with a particular aim.
{"title":"Do we speak the same language?: design goals and culture clashes in an online forum for young people","authors":"Annamari Martinviita, Leena Kuure, Pentti Luoma","doi":"10.1145/2768545.2768550","DOIUrl":"https://doi.org/10.1145/2768545.2768550","url":null,"abstract":"This is a case study exploring the social scene created on a newly-developed online service for increasing the study motivation of 16--18-year-old students in vocational education in Finland. The developers wished to motivate participation by the addition of a communal chat space to engender a sense of community on the site. The analysis shows that the students appropriated the communal chat space for uses in line with their prior experience of online interaction, while the developers had based their design on a very different experience. However, the developers were able to respond flexibly to encourage interaction rather than limiting topics of conversation to those desired in the original design. As a result, the communal page could be seen to fulfil some of the expectations of the developers in unexpected ways. The case offers learning points for developers and administrators who wish to create online social spaces with a particular aim.","PeriodicalId":123268,"journal":{"name":"Proceedings of the 7th International Conference on Communities and Technologies","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129997344","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The Seventh International Conference on Communities and Technologies (C&T 2015), hosted by the University of Limerick, Ireland, took place between 27 and 30 June 2015. This biennial meeting serves as a forum for stimulating and disseminating research on the complex connections between communities --- both physical and virtual --- and information and communication technologies. This seventh edition of the conference aimed to provide a stronger link with community activists, in particular with the work being done and published in the field of 'Community Informatics'. Therefore, the conference was co-sponsored by the Journal of Community Informatics (http://ci-journal.net/index.php/ciej) aiming to revitalize the academic discussion in a way that also makes the academic discourse more relevant for practice and to widen the base of relevant case studies. At the same time, this collaboration aimed to strengthen the reflection and discussion on these practice-based cases.
{"title":"Proceedings of the 7th International Conference on Communities and Technologies","authors":"G. Avram, F. Cindio, V. Pipek","doi":"10.1145/2768545","DOIUrl":"https://doi.org/10.1145/2768545","url":null,"abstract":"The Seventh International Conference on Communities and Technologies (C&T 2015), hosted by the University of Limerick, Ireland, took place between 27 and 30 June 2015. This biennial meeting serves as a forum for stimulating and disseminating research on the complex connections between communities --- both physical and virtual --- and information and communication technologies. This seventh edition of the conference aimed to provide a stronger link with community activists, in particular with the work being done and published in the field of 'Community Informatics'. Therefore, the conference was co-sponsored by the Journal of Community Informatics (http://ci-journal.net/index.php/ciej) aiming to revitalize the academic discussion in a way that also makes the academic discourse more relevant for practice and to widen the base of relevant case studies. At the same time, this collaboration aimed to strengthen the reflection and discussion on these practice-based cases.","PeriodicalId":123268,"journal":{"name":"Proceedings of the 7th International Conference on Communities and Technologies","volume":"122 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128190102","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
M. Lange, N. Verhoeff, M. D. Waal, M. Foth, M. Brynskov
The DC9 workshop takes place on June 27, 2015 in Limerick, Ireland and is titled "Hackable Cities: From Subversive City Making to Systemic Change". The notion of "hacking" originates from the world of media technologies but is increasingly often being used for creative ideals and practices of city making. "City hacking" evokes more participatory, inclusive, decentralized, playful and subversive alternatives to often top-down ICT implementations in smart city making. However, these discourses about "hacking the city" are used ambiguously and are loaded with various ideological presumptions, which makes the term also problematic. For some "urban hacking" is about empowering citizens to organize around communal issues and perform aesthetic urban interventions. For others it raises questions about governance: what kind of "city hacks" should be encouraged or not, and who decides? Can city hacking be curated? For yet others, trendy participatory buzzwords like these are masquerades for deeply libertarian neoliberal values. Furthermore, a question is how "city hacking" may mature from the tactical level of smart and often playful interventions to the strategic level of enduring impact. The Digital Cities 9 workshop welcomes papers that explore the idea of "hackable city making" in constructive and critical ways.
{"title":"Digital cities 9 workshop - hackable cities: from subversive city making to systemic change","authors":"M. Lange, N. Verhoeff, M. D. Waal, M. Foth, M. Brynskov","doi":"10.1145/2768545.2768564","DOIUrl":"https://doi.org/10.1145/2768545.2768564","url":null,"abstract":"The DC9 workshop takes place on June 27, 2015 in Limerick, Ireland and is titled \"Hackable Cities: From Subversive City Making to Systemic Change\". The notion of \"hacking\" originates from the world of media technologies but is increasingly often being used for creative ideals and practices of city making. \"City hacking\" evokes more participatory, inclusive, decentralized, playful and subversive alternatives to often top-down ICT implementations in smart city making. However, these discourses about \"hacking the city\" are used ambiguously and are loaded with various ideological presumptions, which makes the term also problematic. For some \"urban hacking\" is about empowering citizens to organize around communal issues and perform aesthetic urban interventions. For others it raises questions about governance: what kind of \"city hacks\" should be encouraged or not, and who decides? Can city hacking be curated? For yet others, trendy participatory buzzwords like these are masquerades for deeply libertarian neoliberal values. Furthermore, a question is how \"city hacking\" may mature from the tactical level of smart and often playful interventions to the strategic level of enduring impact. The Digital Cities 9 workshop welcomes papers that explore the idea of \"hackable city making\" in constructive and critical ways.","PeriodicalId":123268,"journal":{"name":"Proceedings of the 7th International Conference on Communities and Technologies","volume":"46 3","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132064458","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Helen Ai He, Nemanja Memarovic, Amalia G. Sabiescu, A. Moor
With globalization and technological advances, people are increasingly coming into contact with others from different cultural backgrounds, particularly in place-based and virtual communities. Yet, cultural diversity -- the diversity of community members' cultural backgrounds -- offers both significant benefits and challenges in the design, usage and evaluation of technologies. In this one-day workshop, we explore the role of cultural diversity in potentially informing, supporting, challenging or impacting the design of Information and Communications Technology (ICT) within community contexts. To delve into this complex and multifaceted space, we welcome workshop submissions that 1) engage broadly with the role of culture within technology design and usage for, with and by communities, as well as 2) proposals for approaches, tools, conceptual and methodological frameworks, case studies and best practices in community-based design that exploit cultural diversity as an asset and seek to encourage intercultural interactions. Our goal is to bring together academics and practitioners from different domains such as computer science, urban design, interactive art, anthropology and social sciences who share a common interest in exploring the design space of ICTs, culture and communities.
{"title":"CulTech2015: cultural diversity and technology design","authors":"Helen Ai He, Nemanja Memarovic, Amalia G. Sabiescu, A. Moor","doi":"10.1145/2768545.2768561","DOIUrl":"https://doi.org/10.1145/2768545.2768561","url":null,"abstract":"With globalization and technological advances, people are increasingly coming into contact with others from different cultural backgrounds, particularly in place-based and virtual communities. Yet, cultural diversity -- the diversity of community members' cultural backgrounds -- offers both significant benefits and challenges in the design, usage and evaluation of technologies. In this one-day workshop, we explore the role of cultural diversity in potentially informing, supporting, challenging or impacting the design of Information and Communications Technology (ICT) within community contexts. To delve into this complex and multifaceted space, we welcome workshop submissions that 1) engage broadly with the role of culture within technology design and usage for, with and by communities, as well as 2) proposals for approaches, tools, conceptual and methodological frameworks, case studies and best practices in community-based design that exploit cultural diversity as an asset and seek to encourage intercultural interactions. Our goal is to bring together academics and practitioners from different domains such as computer science, urban design, interactive art, anthropology and social sciences who share a common interest in exploring the design space of ICTs, culture and communities.","PeriodicalId":123268,"journal":{"name":"Proceedings of the 7th International Conference on Communities and Technologies","volume":"297 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122538895","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
L. Hespanhol, M. Tomitsch, Ian McArthur, Joel Fredericks, R. Schroeter, M. Foth
This paper presents a series of studies on situated interfaces for community engagement. Firstly, we identify five recurring design challenges as well as four common strategies used to overcome them. We then assess the effectiveness of these strategies through field studies with public polling interfaces. We developed two very different polling interfaces in the form of (1) a web application running on an iPad mounted on a stand, allowing one vote at a time, and (2) a playful full-body interaction application for a large urban screen allowing concurrent participation. We deployed both interfaces in an urban precinct with high pedestrian traffic and equipped with a large urban screen. Analysing discoverability and learnability of each scenario, we derive insights regarding effective ways of blending community engagement interfaces into the built environment, while attracting the attention of passers-by and communicating the results of civic participation.
{"title":"Vote as you go: blending interfaces for community engagement into the urban space","authors":"L. Hespanhol, M. Tomitsch, Ian McArthur, Joel Fredericks, R. Schroeter, M. Foth","doi":"10.1145/2768545.2768553","DOIUrl":"https://doi.org/10.1145/2768545.2768553","url":null,"abstract":"This paper presents a series of studies on situated interfaces for community engagement. Firstly, we identify five recurring design challenges as well as four common strategies used to overcome them. We then assess the effectiveness of these strategies through field studies with public polling interfaces. We developed two very different polling interfaces in the form of (1) a web application running on an iPad mounted on a stand, allowing one vote at a time, and (2) a playful full-body interaction application for a large urban screen allowing concurrent participation. We deployed both interfaces in an urban precinct with high pedestrian traffic and equipped with a large urban screen. Analysing discoverability and learnability of each scenario, we derive insights regarding effective ways of blending community engagement interfaces into the built environment, while attracting the attention of passers-by and communicating the results of civic participation.","PeriodicalId":123268,"journal":{"name":"Proceedings of the 7th International Conference on Communities and Technologies","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130906157","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Gabriel Mugar, Carsten S. Østerlund, C. Jackson, Kevin Crowston
How online community members learn to become valuable contributors constitutes a long-standing concern of Community & Technology researchers. The literature tends to highlight participants' access to practice, feedback from experienced members, and relationship building. However, not all crowdsourcing environments offer participants opportunities for access, feedback, and relationship building (e.g., Citizen Science). We study how volunteers learn to participate in a citizen science project, Planet Hunters, through participant observation, interviews, and trace ethnography. Drawing on Sørensen's sociomaterial theories of presence, we extend the notion of situated learning to include several modes of learning. The empirical findings suggest that volunteers in citizen science engage more than one form of access to practice, feedback, and relationship building. Communal relations characterize only one form of learning. Equally important to their learning are authority--subject and agent-centered forms of access, feedback, and relationship building.
{"title":"Being present in online communities: learning in citizen science","authors":"Gabriel Mugar, Carsten S. Østerlund, C. Jackson, Kevin Crowston","doi":"10.1145/2768545.2768555","DOIUrl":"https://doi.org/10.1145/2768545.2768555","url":null,"abstract":"How online community members learn to become valuable contributors constitutes a long-standing concern of Community & Technology researchers. The literature tends to highlight participants' access to practice, feedback from experienced members, and relationship building. However, not all crowdsourcing environments offer participants opportunities for access, feedback, and relationship building (e.g., Citizen Science). We study how volunteers learn to participate in a citizen science project, Planet Hunters, through participant observation, interviews, and trace ethnography. Drawing on Sørensen's sociomaterial theories of presence, we extend the notion of situated learning to include several modes of learning. The empirical findings suggest that volunteers in citizen science engage more than one form of access to practice, feedback, and relationship building. Communal relations characterize only one form of learning. Equally important to their learning are authority--subject and agent-centered forms of access, feedback, and relationship building.","PeriodicalId":123268,"journal":{"name":"Proceedings of the 7th International Conference on Communities and Technologies","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121054798","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Despite the widespread popularity of smart cities in policy and research fields, and the ever-increasing ageing population in urban areas, ageing issues have seldom been addressed in depth in smart city programs. The main focus has hitherto been on making physical environments 'older people friendly'. We review studies in environmental gerontology, policies and HCI that show the multifaceted relationship between ageing and cities. We discuss two case studies with scenarios of engagement of older people in urban areas we undertook in the past 4 years. By drawing upon the results, we propose a vision of smart city that conceives of older people as embedded in intergenerational urban communities and capable of creating new engagement situations by reconfiguring IT-driven scenarios to their interests and social practices. This paper aims at expanding the current visions of smart cities for older people by building along three main dimensions: technology, agency and community.
{"title":"Urban ageing: technology, agency and community in smarter cities for older people","authors":"V. Righi, Sergio Sayago, J. Blat","doi":"10.1145/2768545.2768552","DOIUrl":"https://doi.org/10.1145/2768545.2768552","url":null,"abstract":"Despite the widespread popularity of smart cities in policy and research fields, and the ever-increasing ageing population in urban areas, ageing issues have seldom been addressed in depth in smart city programs. The main focus has hitherto been on making physical environments 'older people friendly'. We review studies in environmental gerontology, policies and HCI that show the multifaceted relationship between ageing and cities. We discuss two case studies with scenarios of engagement of older people in urban areas we undertook in the past 4 years. By drawing upon the results, we propose a vision of smart city that conceives of older people as embedded in intergenerational urban communities and capable of creating new engagement situations by reconfiguring IT-driven scenarios to their interests and social practices. This paper aims at expanding the current visions of smart cities for older people by building along three main dimensions: technology, agency and community.","PeriodicalId":123268,"journal":{"name":"Proceedings of the 7th International Conference on Communities and Technologies","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121118548","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This article presents a study that investigates how anonymity influences user participation in an online question-and-answer platform (Quora). The study is one step in identifying hypotheses that can be used to address a research and design issue concerning the role of anonymity in online participation, particularly among older informal caregivers. We present here a model that describes the factors that influence participation, which we based on the literature. These factors were used when analyzing the answers to questions in the health category on Quora. The results of this study complement an earlier study that we conducted on YouTube comments. On Quora, there was only one significant difference between anonymous and non-anonymous answers: with anonymous answers, social appreciation correlated with the answer's length.
{"title":"Anonymous Quorans are still Quorans, just anonymous","authors":"Malte Paskuda, M. Lewkowicz","doi":"10.1145/2768545.2768551","DOIUrl":"https://doi.org/10.1145/2768545.2768551","url":null,"abstract":"This article presents a study that investigates how anonymity influences user participation in an online question-and-answer platform (Quora). The study is one step in identifying hypotheses that can be used to address a research and design issue concerning the role of anonymity in online participation, particularly among older informal caregivers. We present here a model that describes the factors that influence participation, which we based on the literature. These factors were used when analyzing the answers to questions in the health category on Quora. The results of this study complement an earlier study that we conducted on YouTube comments. On Quora, there was only one significant difference between anonymous and non-anonymous answers: with anonymous answers, social appreciation correlated with the answer's length.","PeriodicalId":123268,"journal":{"name":"Proceedings of the 7th International Conference on Communities and Technologies","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127082229","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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