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Enhancing Service Quality and Empowerment in Government Clinics Through Continuous Quality Improvement of Community Score Cards: A Case Study From the Dominican Republic. 通过持续改进社区记分卡的质量来提高政府诊所的服务质量和赋权:来自多米尼加共和国的案例研究。
IF 2.5 3区 医学 Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH Pub Date : 2026-03-17 DOI: 10.9745/GHSP-D-24-00171
Erin Morse, Mary Mukomba, Jose Eduardo Rodriguez, Kristen Mallory, Christian Taco, Cesar Jacome Castro, Enmanuel Díaz Santiago, Anne K Sebert Kuhlmann
<p><strong>Background: </strong>The Dominican Republic offers universal, government-run health care through primary, secondary, and tertiary levels. Reliability and confidence in care have lower user satisfaction than other dimensions. Thus, the government aims to enhance relationships between service users and providers as a key health systems strengthening priority to improve primary care services.</p><p><strong>Program description: </strong>From 2018 to 2023, a global nonprofit organization implemented social accountability, using an adapted Community Score Card (CSC) process, in 10 government-run clinic sites in the Dominican Republic. Each site implemented multiple CSC cycles, which involved a facilitated dialogue process among service users, providers, and community leaders, prioritization, action planning, and implementation. We developed a comprehensive monitoring and evaluation toolkit to facilitate ongoing analysis and use of data for continuous quality improvement of the social accountability approach and sharing of the results with stakeholders. The toolkit includes components that span all steps in the CSC process, including tracking participation of key stakeholder groups, assessing CSC facilitation quality, scoring clinics on 4 defined global indicators (quality of care, availability of medical staff, availability of medicines, and community participation), tracking progress on action plans, tracking participants' level of empowerment over time, and assessing how interventions impacted change through periodic use of the Most Significant Change monitoring and evaluation technique.</p><p><strong>Process improvements: </strong>The data generated from the toolkit supported process improvements in the CSC approach, including the importance of youth leadership in social accountability and of achieving concrete change early on to drive the capacity for more complex change requiring vertical support. These iterative improvements to the CSC process resulted in empowerment and engagement of community members to drive change in government-run primary health clinics and improved perceptions of service quality. Case study data from the Dominican Republic show ongoing stakeholder participation, improvement across the 4 global indicators, and community empowerment, which collectively contribute to strengthening local health care services. The comprehensive toolkit supports efforts for continuous quality improvement while producing evidence locally, nationally, and globally for health systems strengthening and demonstrating the effectiveness of the CSC approach.</p><p><strong>Conclusions: </strong>Three key lessons emerged from the development of a CSC monitoring toolkit. First, a comprehensive toolkit centralizes data in one place and pulls together evidence from multiple sources. Second, a standardized toolkit allows for analysis at multiple levels. Finally, ensuring data are actionable locally is central to gathering complete, accurate data for
背景:多米尼加共和国通过初级、二级和三级提供政府管理的全民医疗保健。信赖度和信赖度对用户满意度的影响低于其他维度。因此,政府的目标是加强服务使用者和提供者之间的关系,作为卫生系统加强改善初级保健服务的重点。项目描述:从2018年到2023年,一家全球性非营利组织在多米尼加共和国的10个政府经营的诊所实施了社会责任,采用了经过改造的社区记分卡(CSC)流程。每个站点都实现了多个CSC周期,其中包括服务用户、提供商和社区领导者之间的便利对话过程、优先级排序、行动计划和实施。我们开发了一个全面的监测和评估工具包,以促进持续分析和使用数据,以不断提高社会责任方法的质量,并与利益相关者分享结果。该工具包包括涵盖CSC流程所有步骤的组件,包括跟踪关键利益相关者群体的参与情况,评估CSC促进质量,根据4个定义的全球指标(护理质量、医务人员的可用性、药物的可用性和社区参与)对诊所进行评分,跟踪行动计划的进展情况,跟踪参与者长期以来的授权水平,并通过定期使用最重大变化监测和评估技术来评估干预措施如何影响变化。流程改进:从工具包中生成的数据支持CSC方法中的流程改进,包括青年领导在社会责任和早期实现具体变革方面的重要性,以推动需要垂直支持的更复杂变革的能力。这些对社区服务中心流程的反复改进,使社区成员获得权力并参与进来,推动政府开办的初级保健诊所的变革,并提高了对服务质量的认识。多米尼加共和国的案例研究数据表明,利益攸关方的持续参与、4项全球指标的改善以及社区赋权,共同有助于加强地方卫生保健服务。该综合工具包支持持续改进质量的努力,同时为地方、国家和全球卫生系统加强和展示CSC方法的有效性提供证据。结论:从CSC监控工具包的开发中得出了三个关键的经验教训。首先,一个全面的工具包将数据集中在一个地方,并从多个来源汇集证据。其次,标准化工具包允许在多个级别上进行分析。最后,确保数据在本地是可操作的,这对于收集完整、准确的数据以持续提高质量至关重要。
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引用次数: 0
Exploring a Road Map to Achieving Tobacco Endgame in sub-Saharan Africa: A Qualitative Study Among Stakeholders From 12 Countries. 探索在撒哈拉以南非洲实现烟草最后阶段的路线图:对来自12个国家的利益相关者的定性研究。
IF 2.5 3区 医学 Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH Pub Date : 2026-03-04 DOI: 10.9745/GHSP-D-24-00351
Catherine O Egbe, Senamile P Ngobese, Arshima Khan, Siphesihle Gwambe, Zinhle P Ngcobo, Stella A Bialous

Introduction: Tobacco endgame seeks to bring an end to tobacco use or drastically reduce prevalence to less than 5%. Discussions about tobacco endgame and the possible strategies to achieve this goal in sub-Saharan African are sparse. This study aimed to explore sub-Saharan African tobacco control stakeholders' perspectives about tobacco endgame and ascertain what strategies they perceive to be suitable for the region to achieve this goal.

Methods: This qualitative study involved a purposive sample of 29 stakeholders interviewed via online platforms guided by a semi-structured interview schedule. Stakeholders were from academia, civil society, and government departments in 12 sub-Saharan African countries. Interviews were conducted in English or French, transcribed verbatim (those in French were then translated to English), and thematically analyzed with the aid of NVivo version 12 software.

Results: There is support for the adoption of tobacco endgame in sub-Saharan Africa by tobacco control stakeholders in the region due to the negative impact of tobacco on health, the environment, and economy. Proposed endgame approaches for the region were recommended to be Afrocentric and sensitive to cultural and regional dynamics. Stakeholders believed that the success of endgame strategies depends on political will, multisectoral collaboration, availability of resources, buy-in from the public, and monitoring of the tobacco industry. Suggested endgame strategies were categorized into 5 themes: (1) product-focused (less addictive tobacco and regulation of novel products); (2) user-focused (smoke-free generation, cessation support, and promotion of sports); (3) market/supply-focused (licensing of sellers, increase in taxes, control of illicit trade, and alternative income for farmers); (4) institutional structure-focused (tobacco industry monitoring and regulation); and (5) legislation implementation-focused (effective implementation of international treaties aimed at lowering tobacco use prevalence).

Conclusion: There is support for a tobacco endgame in sub-Saharan Africa. Collaboration from various departments/ministries and support from government and the public would be needed to make tobacco endgame a reality in the region.

导言:烟草收尾工作旨在结束烟草使用或将流行率大幅降低至5%以下。在撒哈拉以南非洲,关于烟草最后阶段和实现这一目标的可能战略的讨论很少。本研究旨在探讨撒哈拉以南非洲烟草控制利益相关者对烟草终局的看法,并确定他们认为哪些战略适合该地区实现这一目标。方法:本定性研究采用半结构化访谈时间表,通过在线平台对29名利益相关者进行有目的的访谈。利益攸关方来自12个撒哈拉以南非洲国家的学术界、民间社会和政府部门。访谈以英语或法语进行,逐字转录(法语翻译成英语),并借助NVivo version 12软件进行主题分析。结果:由于烟草对健康、环境和经济的负面影响,该地区的烟草控制利益攸关方支持在撒哈拉以南非洲采用烟草终局措施。建议为该区域提出以非洲为中心并对文化和区域动态敏感的最后阶段办法。利益攸关方认为,最后阶段战略的成功取决于政治意愿、多部门合作、资源的可得性、公众的支持以及对烟草业的监测。建议的终局策略分为5个主题:(1)以产品为中心(减少烟草成瘾和监管新产品);(2)以用户为中心(无烟生成、戒烟支持和体育推广);(3)以市场/供应为重点(对卖家发放许可证、增加税收、控制非法贸易和农民的替代收入);(4)以制度结构为重点(烟草业监测和监管);(5)以立法实施为重点(有效实施旨在降低烟草使用流行率的国际条约)。结论:人们支持在撒哈拉以南非洲实施烟草终局措施。需要各部门/部委的合作以及政府和公众的支持,才能使该地区的烟草终结成为现实。
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引用次数: 0
Stakeholder Perceptions on Innovative Private Pharmacy Distribution Channels and Implications for Medicine Quality in Zambia: A Qualitative Study. 利益相关者对创新私人药房分销渠道的看法及其对赞比亚药品质量的影响:一项定性研究。
IF 2.5 3区 医学 Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH Pub Date : 2026-02-27 DOI: 10.9745/GHSP-D-24-00248
Scott Kaba Matafwali, Virginia Bond, Sian E Clarke, Harparkash Kaur

Introduction: Innovative private pharmacy distribution channels, including delivery services, telepharmacy, and e-pharmacies, have emerged as potential solutions to improve access to quality-assured medicine and pharmacy services in Zambia, but limited evidence exists regarding their impact on medicine quality and safety. This qualitative study provides the first comprehensive investigation of stakeholder perspectives on these channels, examining their implications for pharmaceutical quality assurance and distribution in Zambia's health care system.

Methods: A purposive sample of 15 stakeholders participated in the study, selected to represent key sectors of the pharmaceutical supply chain, including wholesalers, innovators, retailers, national medicine supply agencies, national medicine regulators, professional pharmacy bodies, and supply chain experts. Semi-structured interviews were conducted until data saturation was achieved. Interviews were recorded and transcribed, and a bottom-up thematic analysis was employed to derive themes directly from the data.

Results: Themes that emerged from the analysis fell into 4 interconnected categories of issues: (1) current challenges in the pharmaceutical supply chain (including affordability barriers, transportation limitations, and regulatory constraints) affecting both traditional and innovative pharmacy services, (2) potential benefits of the innovative pharmacy approaches (such as enhanced traceability and improved quality assurance), (3) limitations and shortcomings (including technical and behavioral challenges), and (4) recommendations for improvement. Stakeholder perspectives varied notably by role, with regulators emphasizing quality control and innovators focusing on accessibility and efficiency.

Conclusion: The findings suggest that innovative pharmacy distribution approaches will be constrained by some of the same regulatory and structural issues faced by traditional pharmacy systems, and thus cannot fully circumvent existing challenges of access to quality pharmacy services and medicines in Zambia and other countries. To successfully realize the potential of pharmacy innovations to improve accessibility to good-quality medicines, balanced attention is required to technological advancement, regulatory compliance, and the local context. These insights offer actionable guidance for policymakers and stakeholders seeking to strengthen medicine distribution systems, enriching the broader narrative of health care delivery in resource-limited settings.

导言:创新的私人药房分销渠道,包括递送服务、远程药房和电子药房,已经成为改善赞比亚获得有质量保证的药品和药房服务的潜在解决方案,但关于它们对药品质量和安全的影响的证据有限。本定性研究提供了利益相关者对这些渠道观点的第一次全面调查,检查其对赞比亚卫生保健系统中药品质量保证和分销的影响。方法:15个利益相关者参与了本研究,这些利益相关者代表了药品供应链的关键部门,包括批发商、创新者、零售商、国家药品供应机构、国家药品监管机构、专业药房机构和供应链专家。进行半结构化访谈,直到达到数据饱和。访谈记录和转录,并采用自下而上的主题分析,直接从数据中得出主题。结果:从分析中得出的主题分为四类相互关联的问题:(1)当前影响传统和创新药房服务的药品供应链挑战(包括可负担性障碍、运输限制和监管限制);(2)创新药房方法的潜在好处(如增强可追溯性和改进质量保证);(3)限制和缺点(包括技术和行为挑战);(4)改进建议。利益相关者的观点因角色而异,监管机构强调质量控制,创新者注重可及性和效率。结论:研究结果表明,创新的药房分销方式将受到传统药房系统所面临的一些监管和结构问题的制约,因此无法完全规避赞比亚和其他国家在获得优质药房服务和药品方面存在的挑战。为了成功地实现药学创新的潜力,提高高质量药品的可及性,需要平衡地关注技术进步、法规遵从性和当地情况。这些见解为寻求加强药品分配系统的决策者和利益攸关方提供了可操作的指导,丰富了资源有限环境下卫生保健服务的更广泛叙述。
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引用次数: 0
Progressive Development of a New Tool for Rapid Thematic Analysis of Community Perceptions and Concerns During Health Emergencies. 逐步开发一种新工具,用于快速专题分析突发卫生事件期间社区的看法和关切。
IF 2.5 3区 医学 Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH Pub Date : 2026-01-06 Print Date: 2025-12-31 DOI: 10.9745/GHSP-D-24-00281
Giulia Earle-Richardson, Ciara Nestor, Christine E Prue

Background: Rapid analysis of community needs, perspectives, and concerns during global health emergencies is essential but technically challenging. In the past, emergency responders have struggled to listen to and engage affected communities because of perceptions about anticipated costs and time delays in receiving actionable results.

Tool development: The U.S. Centers for Disease Control and Prevention Excel Tool for Thematic Analysis was developed over 5 years of assisting with emergency responses for Ebola, COVID-19, Sudan Ebolavirus, mpox, and the Ukraine crisis. Beginning with a simple Excel spreadsheet for coding Ebola-related community feedback, we continued to add new features as needs arose, such as preloaded epidemic and health emergency coding schemes, preprogrammed results tables, step-by-step thematic analysis instruction, YouTube training videos, and planning and communication tools for effective use of the results.

Implementation: The tool is a customized Excel workbook for qualitative text coding and thematic analysis that enables the user to code and derive key themes from texts, such as interview and focus group transcripts, notes, surveys with open-ended questions, and social media comments. We review the 10 programmed worksheets for planning, cataloguing, coding, and thematically analyzing any kind of text data.

Conclusion: The strategies for rapid community feedback analysis during health emergencies are a special application of qualitative analysis methodology to the health emergency setting, enabling a deep reading and transparent and defensible interpretation of the text. Skills learned while using the tool are easily transferable to analyses using licensed software or fully manual methods. The tool offers a step-by-step guide for anyone to analyze text data to answer a relevant question in or outside the context of emergencies.

背景:在全球突发卫生事件期间快速分析社区需求、观点和关切是必不可少的,但在技术上具有挑战性。过去,应急响应人员很难听取受影响社区的意见并让他们参与进来,因为他们认为预期的成本和获得可行结果的时间延迟。工具开发:美国疾病控制和预防中心专题分析Excel工具是在5年多的时间里开发出来的,旨在协助应对埃博拉病毒、COVID-19、苏丹埃博拉病毒、麻疹和乌克兰危机。我们从编写与埃博拉相关的社区反馈的简单Excel电子表格开始,根据需求不断添加新功能,如预装的流行病和卫生紧急情况编码方案、预编程结果表、分步专题分析指导、YouTube培训视频以及有效利用结果的规划和沟通工具。实现:该工具是一个定制的Excel工作簿,用于定性文本编码和主题分析,使用户能够从文本中编码和派生关键主题,例如访谈和焦点小组记录、笔记、带有开放式问题的调查和社交媒体评论。我们回顾了10个编程工作表,用于规划,编目,编码和主题分析任何类型的文本数据。结论:突发卫生事件期间快速社区反馈分析战略是定性分析方法在突发卫生事件环境中的特殊应用,能够对文本进行深入阅读和透明和可辩护的解释。在使用该工具时学到的技能很容易转移到使用许可软件或完全手动方法的分析中。该工具为任何人分析文本数据以回答紧急情况内外的相关问题提供了一步一步的指导。
{"title":"Progressive Development of a New Tool for Rapid Thematic Analysis of Community Perceptions and Concerns During Health Emergencies.","authors":"Giulia Earle-Richardson, Ciara Nestor, Christine E Prue","doi":"10.9745/GHSP-D-24-00281","DOIUrl":"10.9745/GHSP-D-24-00281","url":null,"abstract":"<p><strong>Background: </strong>Rapid analysis of community needs, perspectives, and concerns during global health emergencies is essential but technically challenging. In the past, emergency responders have struggled to listen to and engage affected communities because of perceptions about anticipated costs and time delays in receiving actionable results.</p><p><strong>Tool development: </strong>The U.S. Centers for Disease Control and Prevention Excel Tool for Thematic Analysis was developed over 5 years of assisting with emergency responses for Ebola, COVID-19, Sudan Ebolavirus, mpox, and the Ukraine crisis. Beginning with a simple Excel spreadsheet for coding Ebola-related community feedback, we continued to add new features as needs arose, such as preloaded epidemic and health emergency coding schemes, preprogrammed results tables, step-by-step thematic analysis instruction, YouTube training videos, and planning and communication tools for effective use of the results.</p><p><strong>Implementation: </strong>The tool is a customized Excel workbook for qualitative text coding and thematic analysis that enables the user to code and derive key themes from texts, such as interview and focus group transcripts, notes, surveys with open-ended questions, and social media comments. We review the 10 programmed worksheets for planning, cataloguing, coding, and thematically analyzing any kind of text data.</p><p><strong>Conclusion: </strong>The strategies for rapid community feedback analysis during health emergencies are a special application of qualitative analysis methodology to the health emergency setting, enabling a deep reading and transparent and defensible interpretation of the text. Skills learned while using the tool are easily transferable to analyses using licensed software or fully manual methods. The tool offers a step-by-step guide for anyone to analyze text data to answer a relevant question in or outside the context of emergencies.</p>","PeriodicalId":12692,"journal":{"name":"Global Health: Science and Practice","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2026-01-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145458400","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Research and Learning Priorities for a Surgical Obstetrics and Family Planning Project Implementing in Low- and Middle-Income Countries: Results of an Expert Consultation. 在低收入和中等收入国家实施的外科产科和计划生育项目的研究和学习重点:专家咨询的结果。
IF 2.5 3区 医学 Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH Pub Date : 2026-01-06 Print Date: 2025-12-31 DOI: 10.9745/GHSP-D-24-00174
Farhad A Khan, Karen Levin, Renae Stafford, Vandana Tripathi

Introduction: Cesarean delivery, peripartum hysterectomy, female genital fistula treatment, and long-acting and permanent contraceptive method provision comprise an important set of surgical procedures in reproductive and maternal health. The volume of these procedures is growing in low- and middle-income countries (LMICs). Establishing research priorities in a learning agenda for surgical obstetrics and family planning represents a key step in generating and using evidence to improve health outcomes associated with these surgeries.Methods: Between January and February 2022, a safe surgery project addressing family planning and obstetrics used a 2-stage rating and ranking consultation process to prioritize topics in its learning agenda, focusing on LMIC needs. A list of research and learning topics spanning the project's technical areas, consisting of surgical obstetric care (cesarean delivery and peripartum hysterectomy), fistula prevention and treatment, family planning, and cross-cutting safe surgery, was curated by searching the literature, conducting project-related surveys of experts and partners, and soliciting an expert panel via virtual consultation. Through an online survey, the experts rated the 63 topics on a 5-point scale based on 4 criteria-feasibility, technical importance, level of saturation, and potential for impact-and average ratings were calculated for each criterion and topic. The expert panel then reconvened virtually to rank and refine highly rated topics.Results: A total of 39 people participated in the expert panel, representing multilateral, academic, and funding organizations, implementing partners, and professional associations active in LMICs. Fifteen topics were prioritized across the 4 technical areas. Prioritized topics covered themes of prevention (e.g., intrapartum/midwifery practices to prevent unnecessary cesarean delivery), care-seeking (e.g., social and behavior change strategies for fistula prevention), perioperative care (e.g., use of quality improvement tools including checklists and audits), and postoperative care (e.g., effective measurement approaches for monitoring outcomes).Conclusion: This agenda guides clinical and programmatic learning across the safe surgery ecosystem. Collaborative action across program initiatives and clinical and community settings may contribute to significant evidence building in these priority topics.

前言:剖宫产、围产期子宫切除术、女性生殖器瘘管治疗以及提供长效和永久性避孕方法构成了生殖和孕产妇健康方面的一套重要外科手术。在低收入和中等收入国家,这些手术的数量正在增长。在外科产科和计划生育学习议程中确定研究重点,是产生和使用证据以改善与这些手术有关的健康结果的关键一步。方法:在2022年1月至2月期间,一项涉及计划生育和产科的安全手术项目采用了两阶段评级和排名咨询流程,对其学习议程中的主题进行优先排序,重点关注低收入国家的需求。通过查阅文献、对专家和合作伙伴进行项目相关调查以及通过虚拟咨询征求专家小组的意见,编制了一份涵盖项目技术领域的研究和学习主题清单,包括产科外科护理(剖宫产和围产期子宫切除术)、瘘管病预防和治疗、计划生育和跨领域安全手术。通过在线调查,专家们根据可行性、技术重要性、饱和程度和影响潜力4个标准,以5分制对63个主题进行评分,并计算出每个标准和主题的平均评分。然后,专家小组再次召开虚拟会议,对评价较高的主题进行排名和提炼。结果:共有39人参加了专家小组,他们代表多边、学术和资助组织、实施伙伴以及活跃在中低收入国家的专业协会。在4个技术领域中确定了15个主题的优先级。优先主题涵盖预防主题(例如,产时/助产实践,以防止不必要的剖宫产),求诊(例如,社会和行为改变战略瘘预防),围手术期护理(例如,使用质量改进工具,包括清单和审计),和术后护理(例如,监测结果的有效测量方法)。结论:该议程指导整个安全手术生态系统的临床和规划学习。跨项目倡议、临床和社区环境的合作行动可能有助于在这些优先主题中建立重要的证据。
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引用次数: 0
Operationalizing Client-Centered Care: A Strategic Framework and Measurement Approach to Guide Sexual and Reproductive Health Programming. 实施以客户为中心的护理:指导性健康和生殖健康规划的战略框架和衡量方法。
IF 2.5 3区 医学 Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH Pub Date : 2026-01-06 Print Date: 2025-12-31 DOI: 10.9745/GHSP-D-24-00025
Kathryn Church, Georgina Page, Sarindi Aryasinghe, Raman Shrestha, Inonge Wina Chinyama, Mary Morris, Kate Austen, Angela Argenziano

Background: Promoting client-centered care (CCC) has been a long-standing goal for sexual and reproductive health (SRH) programs. MSI Reproductive Choices (MSI), a global SRH service delivery organization, set out to fully operationalize CCC delivery utilizing a new strategic framework and measurement approach.

Development of the approach: The framework was developed by a global technical group at MSI, based on a literature review, country pilots in Nepal and Zambia, and practical experience in service delivery and quality improvement. It is based on a socioecological model, recognizing that SRH client experience is determined by the behavior of the provider, the managerial support given to providers, and the broader organizational culture. The accompanying composite CCC metric assesses performance across these 3 levels annually using program monitoring tools. A digital results dashboard links to a suite of guidance and tools to support CCC improvement.

Lessons learned: SRH programs in 28 countries have been monitoring their progress on CCC since 2021, and a majority have made improvements in their CCC performance since then. Using the annual CCC results, global support staff and country managers have selected interventions based on local needs, including CCC training, client feedback systems, and client experience checklists. Implementation of a global staff engagement survey has been instrumental in CCC measurement, complementing preexisting client exit interview and quality audit processes. A global CCC monitoring process allows sharing of successes and positive practice, and staff have supported and championed CCC.

Conclusion: Recognizing the critical influences of provider support and engagement as well as broader organizational culture has been pivotal in scaled operationalization of CCC within SRH programs. The simple framework and accompanying metric can be adapted to fit available tools and data systems in other institutions to support attainment of the highest standards of quality care and respect for client rights.

背景:促进以客户为中心的护理(CCC)一直是性健康和生殖健康(SRH)计划的长期目标。MSI生殖选择(MSI)是一家全球性的性健康和生殖健康服务提供组织,开始利用新的战略框架和衡量方法全面实施CCC交付。方法的制定:该框架由MSI的一个全球技术小组根据文献综述、尼泊尔和赞比亚的国家试点以及服务提供和质量改进方面的实际经验制定。它基于社会生态学模型,认识到SRH客户体验是由提供者的行为、给予提供者的管理支持和更广泛的组织文化决定的。伴随的复合CCC指标每年使用程序监控工具评估这3个级别的绩效。数字结果仪表板链接到一套指导和工具,以支持CCC改进。经验教训:自2021年以来,28个国家的性健康和生殖健康项目一直在监测其在CCC方面的进展,自那时以来,大多数国家的CCC绩效有所改善。全球支持人员和国家经理利用CCC年度结果,根据当地需求选择干预措施,包括CCC培训、客户反馈系统和客户体验清单。全球员工敬业度调查的实施对CCC测量起到了重要作用,补充了现有的客户离职面谈和质量审计流程。全球气候合作监测过程允许分享成功经验和积极做法,工作人员一直支持和倡导气候合作。结论:认识到提供者的支持和参与以及更广泛的组织文化的关键影响,对于在SRH项目中大规模实施CCC至关重要。可以调整简单的框架和随附的指标,以适应其他机构的现有工具和数据系统,以支持实现最高标准的优质护理和尊重客户权利。
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引用次数: 0
Anemia Mukt Bharat Index: Methodology and State Rankings of Iron and Folic Acid Supplementation Coverage in India, 2018-2019 to 2022-2023. 贫血Mukt Bharat指数:2018-2019年至2022-2023年印度铁和叶酸补充覆盖率的方法和州排名。
IF 2.5 3区 医学 Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH Pub Date : 2026-01-06 Print Date: 2025-12-31 DOI: 10.9745/GHSP-D-24-00077
Zoya Ali Rizvi, Jitendra Singh, Preetu Mishra, Abhishek Kumar, Avi Saini, Narendra Patel, Neha Agarwal, Kapil Yadav, William Joe

In 2018, the Government of India launched the Anemia Mukt Bharat (AMB) program to accelerate reductions in the prevalence of anemia among children aged 6-59 months, children aged 5-9 years, adolescents aged 10-19 years, pregnant women, and lactating mothers through 6 programmatic interventions and 6 institutional mechanisms. We describe the process of computing the AMB index, aimed at providing timely and systematic information on iron and folic acid (IFA) supplementation coverage across these groups to aid in evaluating the effectiveness of the program. This study presents data from fiscal year 2018-2019 to 2022-2023 on IFA supplementation coverage among these 5 groups. We calculated the AMB index that provides an average for IFA supplementation coverage for target groups. Data on the target groups were acquired from the AMB dashboard, and information on IFA supplementation coverage was sourced from the health management information system. The AMB index confirmed that between 2018-2019 and 2022-2023 IFA supplementation coverage increased overall in India by 22.1 percentage points, from 35.5% to 57.6%. During this period, IFA supplementation coverage increased for all target groups including pregnant women, children aged 6-59 months, children 5-9 years, adolescents aged 10-19 years, and lactating mothers. The supply chain management and reporting of the data on the portal were among the key factors that substantially impacted the IFA supplementation coverage. The IFA supplementation coverage will significantly increase if the IFA supply chain and reporting standards improve. We discuss the policy implications and suggestions to improve the overall IFA supplementation coverage across India.

2018年,印度政府启动了贫血Mukt Bharat (AMB)计划,旨在通过6项规划干预措施和6个体制机制,加速降低6-59个月儿童、5-9岁儿童、10-19岁青少年、孕妇和哺乳期母亲的贫血患病率。我们描述了计算AMB指数的过程,旨在提供及时和系统的铁和叶酸(IFA)补充覆盖这些组的信息,以帮助评估该计划的有效性。本研究提供了2018-2019财年至2022-2023财年这5组中IFA补充覆盖率的数据。我们计算了AMB指数,该指数为目标群体提供了IFA补充覆盖率的平均值。目标群体的数据来自AMB仪表板,关于IFA补充覆盖率的信息来自健康管理信息系统。AMB指数证实,在2018-2019年和2022-2023年期间,印度的IFA补充覆盖率总体上增加了22.1个百分点,从35.5%增加到57.6%。在此期间,包括孕妇、6-59个月的儿童、5-9岁的儿童、10-19岁的青少年和哺乳期母亲在内的所有目标群体的IFA补充覆盖率都有所增加。供应链管理和门户网站上的数据报告是影响IFA补充覆盖率的关键因素之一。如果IFA供应链和报告标准得到改善,IFA补充覆盖范围将显著增加。我们讨论了改善印度整体IFA补充覆盖率的政策影响和建议。
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引用次数: 0
Preventing Disruptions in HIV Service Delivery to Key Populations During Project Transition From an International to a Local Implementing Partner: A Case Study From Zambia. 在项目从国际执行伙伴过渡到当地执行伙伴期间,防止向重点人群提供艾滋病毒服务的中断:来自赞比亚的案例研究。
IF 2.5 3区 医学 Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH Pub Date : 2026-01-06 Print Date: 2025-12-31 DOI: 10.9745/GHSP-D-24-00186
Edward Adekola Oladele, Maurice Musheke, Florence Mulenga, Alick Samona, Ihoghosa Iyamu, Arlene Phiri, Ngaitila Phiri, Otto N Chabikuli

In the management of chronic conditions like HIV, the continuity of service delivery is necessary to achieve desired outcomes, such as HIV viral load suppression, behavioral change, improved health, and client satisfaction. The transition phase-when a project closes and another starts-is a potential period of service delivery disruption. Active management of this transition period is important to prevent disruptions, especially for key populations who may be stigmatized and have limited options for accessing HIV services. We analyzed this transition period between July and December 2022 between 2 projects that provided HIV prevention services, management of sexually transmitted infections, and linkage to HIV treatment and other complementary services to key populations in Zambia. To ensure a smooth project transition, we implemented a set of interventions, including joint planning for project transition, strategic leadership, trust-building initiatives, active community and stakeholder engagement, repeated stakeholder reassurance, open communication, and transparent data sharing. After transitioning to the new project, we noted that all 3 service types of interest experienced at least a 20% increase over the levels achieved in the last month of the closing project. This increase contrasts with the assumption that all service types delivered through project structures would decline to zero persons reached within 2 months of project closing if the next project did not commence seamlessly. The decrease in service delivery was averted with the intentional transition interventions. Additionally, we recorded operational gains, such as stakeholder satisfaction, adequate assets transfer, stability in project service delivery location, and reduced personnel anxiety. We conclude that active multipartite management of the transition phase for projects is essential for ensuring uninterrupted service delivery and sustaining good outcomes for clients. Donors, health system managers, and program managers should actively require and design sound transition management plans as part of their program designs. In the aftermath of recent abrupt cuts in US Government development sector funding that allowed no planned transitions, it is important that surviving programs carefully imbibe lessons shared in this paper to protect years-and sometimes decades-of program gains.

在艾滋病毒等慢性病的管理中,服务提供的连续性是实现预期结果的必要条件,例如艾滋病毒载量抑制、行为改变、健康改善和客户满意度。过渡阶段——一个项目结束而另一个项目开始——是服务交付中断的潜在时期。积极管理这一过渡时期对于防止中断非常重要,特别是对于可能被污名化和获得艾滋病毒服务的选择有限的关键人群。我们分析了2022年7月至12月之间的两个项目之间的过渡时期,这些项目为赞比亚的关键人群提供了艾滋病毒预防服务、性传播感染管理以及与艾滋病毒治疗和其他补充服务的联系。为确保项目顺利过渡,我们实施了一系列干预措施,包括项目过渡联合规划、战略领导、建立信任举措、积极的社区和利益相关者参与、反复向利益相关者保证、公开沟通和透明的数据共享。在过渡到新项目后,我们注意到所有3种服务类型的兴趣都比项目结束前一个月的水平增加了至少20%。这一增长与以下假设形成对比:如果下一个项目不能顺利开始,通过项目结构提供的所有服务类型将在项目结束后2个月内下降到零。通过有意的过渡干预措施,避免了服务提供的减少。此外,我们还记录了运营收益,例如利益相关者满意度、充分的资产转移、项目服务交付地点的稳定性以及人员焦虑的减少。我们的结论是,项目过渡阶段的积极多方管理对于确保不间断的服务交付和为客户维持良好的结果至关重要。捐助者、卫生系统管理者和项目管理者应积极要求并设计健全的过渡管理计划,作为其项目设计的一部分。在美国政府最近突然削减发展部门资金,导致没有计划的过渡之后,重要的是,幸存的项目要认真吸取本文分享的经验教训,以保护几年甚至几十年的项目成果。
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引用次数: 0
Navigating Change, Sustaining Impact: GHSP's Mission in a Transformed Landscape. 驾驭变化,持续影响:GHSP在转型景观中的使命。
IF 2.5 3区 医学 Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH Pub Date : 2026-01-06 Print Date: 2025-12-31 DOI: 10.9745/GHSP-D-25-00050
Stephen Hodgins, Ruwaida M Salem
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引用次数: 0
Uganda Public Health Fellowship Program's Contributions to Malaria Control Programs 2015-2022: Strategies, Implementation Challenges, and Opportunities. 乌干达公共卫生奖学金项目对2015-2022年疟疾控制项目的贡献:战略、实施挑战和机遇。
IF 2.5 3区 医学 Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH Pub Date : 2026-01-06 Print Date: 2025-12-31 DOI: 10.9745/GHSP-D-23-00257
Alex R Ario, Andrew Kwiringira, Richard Migisha, Benon Kwesiga, Lilian Bulage, Daniel Kadobera, Esther Kisaakye, Alice Asio, Maria' G Zalwango, Jane F Zalwango, Damian Rutazaana, Jimmy Opigo, Julie R Harris, Kyree Rollins, Mame Niang, Amy L Boore, Lisa J Nelson, Kassahun Belay

The Uganda Public Health Fellowship Program (UPHFP) is a 2-year, non-degree-granting field epidemiology training program. It enrolls only post-Master's degree fellows, who are integrated during their training into key Ministry of Health (MOH) programs, such as the National Malaria Control Program, and supported technically and financially by the U.S. President's Malaria Initiative (PMI) and U.S. Centers for Disease Control and Prevention. However, the nature and extent of the UPHFP contributions to the malaria control programs have not been systematically documented. We describe how the UPHFP strategies contributed to malaria control programs and share implementation challenges and opportunities to inform future programming. From 2015 to 2022, UPHFP led or supported 50 malaria projects, including 14 malaria surveillance projects, 11 malaria outbreak investigations, 7 epidemiological studies, 5 case studies, 6 malaria quality improvement projects, 3 policy briefs, and 4 training and mentorship projects. These projects have informed policy decisions and strengthened surveillance, coordination, and response to malaria outbreaks. A key challenge is single-source funding that makes the program more vulnerable to changes in donor priorities. Our documentation demonstrates the critical value of UPHFP to the country's malaria control efforts by enhancing epidemiologic workforce capacity and strengthening epidemiological surveillance.

乌干达公共卫生研究金方案(UPHFP)是一个为期两年、不授予学位的实地流行病学培训方案。它只招收硕士学位后的研究员,他们在培训期间被纳入卫生部的关键项目,如国家疟疾控制项目,并得到美国总统疟疾倡议(PMI)和美国疾病控制与预防中心的技术和财政支持。然而,UPHFP对疟疾控制规划的贡献的性质和程度尚未有系统的记录。我们描述了UPHFP战略如何为疟疾控制规划做出贡献,并分享了实施中的挑战和机遇,为未来规划提供信息。2015年至2022年,该项目领导或支持了50个疟疾项目,包括14个疟疾监测项目、11个疟疾疫情调查项目、7个流行病学研究项目、5个案例研究项目、6个疟疾质量改善项目、3个政策简报项目和4个培训和指导项目。这些项目为决策提供了信息,并加强了对疟疾暴发的监测、协调和应对。一个关键的挑战是单一来源的资金,这使得该项目更容易受到捐助者优先事项变化的影响。我们的文件表明,通过提高流行病学工作人员能力和加强流行病学监测,UPHFP对该国的疟疾控制工作具有关键价值。
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引用次数: 0
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Global Health: Science and Practice
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