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Progressive Development of a New Tool for Rapid Thematic Analysis of Community Perceptions and Concerns During Health Emergencies. 逐步开发一种新工具,用于快速专题分析突发卫生事件期间社区的看法和关切。
IF 2.5 3区 医学 Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH Pub Date : 2026-01-06 Print Date: 2025-12-31 DOI: 10.9745/GHSP-D-24-00281
Giulia Earle-Richardson, Ciara Nestor, Christine E Prue

Background: Rapid analysis of community needs, perspectives, and concerns during global health emergencies is essential but technically challenging. In the past, emergency responders have struggled to listen to and engage affected communities because of perceptions about anticipated costs and time delays in receiving actionable results.

Tool development: The U.S. Centers for Disease Control and Prevention Excel Tool for Thematic Analysis was developed over 5 years of assisting with emergency responses for Ebola, COVID-19, Sudan Ebolavirus, mpox, and the Ukraine crisis. Beginning with a simple Excel spreadsheet for coding Ebola-related community feedback, we continued to add new features as needs arose, such as preloaded epidemic and health emergency coding schemes, preprogrammed results tables, step-by-step thematic analysis instruction, YouTube training videos, and planning and communication tools for effective use of the results.

Implementation: The tool is a customized Excel workbook for qualitative text coding and thematic analysis that enables the user to code and derive key themes from texts, such as interview and focus group transcripts, notes, surveys with open-ended questions, and social media comments. We review the 10 programmed worksheets for planning, cataloguing, coding, and thematically analyzing any kind of text data.

Conclusion: The strategies for rapid community feedback analysis during health emergencies are a special application of qualitative analysis methodology to the health emergency setting, enabling a deep reading and transparent and defensible interpretation of the text. Skills learned while using the tool are easily transferable to analyses using licensed software or fully manual methods. The tool offers a step-by-step guide for anyone to analyze text data to answer a relevant question in or outside the context of emergencies.

背景:在全球突发卫生事件期间快速分析社区需求、观点和关切是必不可少的,但在技术上具有挑战性。过去,应急响应人员很难听取受影响社区的意见并让他们参与进来,因为他们认为预期的成本和获得可行结果的时间延迟。工具开发:美国疾病控制和预防中心专题分析Excel工具是在5年多的时间里开发出来的,旨在协助应对埃博拉病毒、COVID-19、苏丹埃博拉病毒、麻疹和乌克兰危机。我们从编写与埃博拉相关的社区反馈的简单Excel电子表格开始,根据需求不断添加新功能,如预装的流行病和卫生紧急情况编码方案、预编程结果表、分步专题分析指导、YouTube培训视频以及有效利用结果的规划和沟通工具。实现:该工具是一个定制的Excel工作簿,用于定性文本编码和主题分析,使用户能够从文本中编码和派生关键主题,例如访谈和焦点小组记录、笔记、带有开放式问题的调查和社交媒体评论。我们回顾了10个编程工作表,用于规划,编目,编码和主题分析任何类型的文本数据。结论:突发卫生事件期间快速社区反馈分析战略是定性分析方法在突发卫生事件环境中的特殊应用,能够对文本进行深入阅读和透明和可辩护的解释。在使用该工具时学到的技能很容易转移到使用许可软件或完全手动方法的分析中。该工具为任何人分析文本数据以回答紧急情况内外的相关问题提供了一步一步的指导。
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引用次数: 0
Research and Learning Priorities for a Surgical Obstetrics and Family Planning Project Implementing in Low- and Middle-Income Countries: Results of an Expert Consultation. 在低收入和中等收入国家实施的外科产科和计划生育项目的研究和学习重点:专家咨询的结果。
IF 2.5 3区 医学 Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH Pub Date : 2026-01-06 Print Date: 2025-12-31 DOI: 10.9745/GHSP-D-24-00174
Farhad A Khan, Karen Levin, Renae Stafford, Vandana Tripathi

Introduction: Cesarean delivery, peripartum hysterectomy, female genital fistula treatment, and long-acting and permanent contraceptive method provision comprise an important set of surgical procedures in reproductive and maternal health. The volume of these procedures is growing in low- and middle-income countries (LMICs). Establishing research priorities in a learning agenda for surgical obstetrics and family planning represents a key step in generating and using evidence to improve health outcomes associated with these surgeries.Methods: Between January and February 2022, a safe surgery project addressing family planning and obstetrics used a 2-stage rating and ranking consultation process to prioritize topics in its learning agenda, focusing on LMIC needs. A list of research and learning topics spanning the project's technical areas, consisting of surgical obstetric care (cesarean delivery and peripartum hysterectomy), fistula prevention and treatment, family planning, and cross-cutting safe surgery, was curated by searching the literature, conducting project-related surveys of experts and partners, and soliciting an expert panel via virtual consultation. Through an online survey, the experts rated the 63 topics on a 5-point scale based on 4 criteria-feasibility, technical importance, level of saturation, and potential for impact-and average ratings were calculated for each criterion and topic. The expert panel then reconvened virtually to rank and refine highly rated topics.Results: A total of 39 people participated in the expert panel, representing multilateral, academic, and funding organizations, implementing partners, and professional associations active in LMICs. Fifteen topics were prioritized across the 4 technical areas. Prioritized topics covered themes of prevention (e.g., intrapartum/midwifery practices to prevent unnecessary cesarean delivery), care-seeking (e.g., social and behavior change strategies for fistula prevention), perioperative care (e.g., use of quality improvement tools including checklists and audits), and postoperative care (e.g., effective measurement approaches for monitoring outcomes).Conclusion: This agenda guides clinical and programmatic learning across the safe surgery ecosystem. Collaborative action across program initiatives and clinical and community settings may contribute to significant evidence building in these priority topics.

前言:剖宫产、围产期子宫切除术、女性生殖器瘘管治疗以及提供长效和永久性避孕方法构成了生殖和孕产妇健康方面的一套重要外科手术。在低收入和中等收入国家,这些手术的数量正在增长。在外科产科和计划生育学习议程中确定研究重点,是产生和使用证据以改善与这些手术有关的健康结果的关键一步。方法:在2022年1月至2月期间,一项涉及计划生育和产科的安全手术项目采用了两阶段评级和排名咨询流程,对其学习议程中的主题进行优先排序,重点关注低收入国家的需求。通过查阅文献、对专家和合作伙伴进行项目相关调查以及通过虚拟咨询征求专家小组的意见,编制了一份涵盖项目技术领域的研究和学习主题清单,包括产科外科护理(剖宫产和围产期子宫切除术)、瘘管病预防和治疗、计划生育和跨领域安全手术。通过在线调查,专家们根据可行性、技术重要性、饱和程度和影响潜力4个标准,以5分制对63个主题进行评分,并计算出每个标准和主题的平均评分。然后,专家小组再次召开虚拟会议,对评价较高的主题进行排名和提炼。结果:共有39人参加了专家小组,他们代表多边、学术和资助组织、实施伙伴以及活跃在中低收入国家的专业协会。在4个技术领域中确定了15个主题的优先级。优先主题涵盖预防主题(例如,产时/助产实践,以防止不必要的剖宫产),求诊(例如,社会和行为改变战略瘘预防),围手术期护理(例如,使用质量改进工具,包括清单和审计),和术后护理(例如,监测结果的有效测量方法)。结论:该议程指导整个安全手术生态系统的临床和规划学习。跨项目倡议、临床和社区环境的合作行动可能有助于在这些优先主题中建立重要的证据。
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引用次数: 0
Operationalizing Client-Centered Care: A Strategic Framework and Measurement Approach to Guide Sexual and Reproductive Health Programming. 实施以客户为中心的护理:指导性健康和生殖健康规划的战略框架和衡量方法。
IF 2.5 3区 医学 Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH Pub Date : 2026-01-06 Print Date: 2025-12-31 DOI: 10.9745/GHSP-D-24-00025
Kathryn Church, Georgina Page, Sarindi Aryasinghe, Raman Shrestha, Inonge Wina Chinyama, Mary Morris, Kate Austen, Angela Argenziano

Background: Promoting client-centered care (CCC) has been a long-standing goal for sexual and reproductive health (SRH) programs. MSI Reproductive Choices (MSI), a global SRH service delivery organization, set out to fully operationalize CCC delivery utilizing a new strategic framework and measurement approach.

Development of the approach: The framework was developed by a global technical group at MSI, based on a literature review, country pilots in Nepal and Zambia, and practical experience in service delivery and quality improvement. It is based on a socioecological model, recognizing that SRH client experience is determined by the behavior of the provider, the managerial support given to providers, and the broader organizational culture. The accompanying composite CCC metric assesses performance across these 3 levels annually using program monitoring tools. A digital results dashboard links to a suite of guidance and tools to support CCC improvement.

Lessons learned: SRH programs in 28 countries have been monitoring their progress on CCC since 2021, and a majority have made improvements in their CCC performance since then. Using the annual CCC results, global support staff and country managers have selected interventions based on local needs, including CCC training, client feedback systems, and client experience checklists. Implementation of a global staff engagement survey has been instrumental in CCC measurement, complementing preexisting client exit interview and quality audit processes. A global CCC monitoring process allows sharing of successes and positive practice, and staff have supported and championed CCC.

Conclusion: Recognizing the critical influences of provider support and engagement as well as broader organizational culture has been pivotal in scaled operationalization of CCC within SRH programs. The simple framework and accompanying metric can be adapted to fit available tools and data systems in other institutions to support attainment of the highest standards of quality care and respect for client rights.

背景:促进以客户为中心的护理(CCC)一直是性健康和生殖健康(SRH)计划的长期目标。MSI生殖选择(MSI)是一家全球性的性健康和生殖健康服务提供组织,开始利用新的战略框架和衡量方法全面实施CCC交付。方法的制定:该框架由MSI的一个全球技术小组根据文献综述、尼泊尔和赞比亚的国家试点以及服务提供和质量改进方面的实际经验制定。它基于社会生态学模型,认识到SRH客户体验是由提供者的行为、给予提供者的管理支持和更广泛的组织文化决定的。伴随的复合CCC指标每年使用程序监控工具评估这3个级别的绩效。数字结果仪表板链接到一套指导和工具,以支持CCC改进。经验教训:自2021年以来,28个国家的性健康和生殖健康项目一直在监测其在CCC方面的进展,自那时以来,大多数国家的CCC绩效有所改善。全球支持人员和国家经理利用CCC年度结果,根据当地需求选择干预措施,包括CCC培训、客户反馈系统和客户体验清单。全球员工敬业度调查的实施对CCC测量起到了重要作用,补充了现有的客户离职面谈和质量审计流程。全球气候合作监测过程允许分享成功经验和积极做法,工作人员一直支持和倡导气候合作。结论:认识到提供者的支持和参与以及更广泛的组织文化的关键影响,对于在SRH项目中大规模实施CCC至关重要。可以调整简单的框架和随附的指标,以适应其他机构的现有工具和数据系统,以支持实现最高标准的优质护理和尊重客户权利。
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引用次数: 0
Anemia Mukt Bharat Index: Methodology and State Rankings of Iron and Folic Acid Supplementation Coverage in India, 2018-2019 to 2022-2023. 贫血Mukt Bharat指数:2018-2019年至2022-2023年印度铁和叶酸补充覆盖率的方法和州排名。
IF 2.5 3区 医学 Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH Pub Date : 2026-01-06 Print Date: 2025-12-31 DOI: 10.9745/GHSP-D-24-00077
Zoya Ali Rizvi, Jitendra Singh, Preetu Mishra, Abhishek Kumar, Avi Saini, Narendra Patel, Neha Agarwal, Kapil Yadav, William Joe

In 2018, the Government of India launched the Anemia Mukt Bharat (AMB) program to accelerate reductions in the prevalence of anemia among children aged 6-59 months, children aged 5-9 years, adolescents aged 10-19 years, pregnant women, and lactating mothers through 6 programmatic interventions and 6 institutional mechanisms. We describe the process of computing the AMB index, aimed at providing timely and systematic information on iron and folic acid (IFA) supplementation coverage across these groups to aid in evaluating the effectiveness of the program. This study presents data from fiscal year 2018-2019 to 2022-2023 on IFA supplementation coverage among these 5 groups. We calculated the AMB index that provides an average for IFA supplementation coverage for target groups. Data on the target groups were acquired from the AMB dashboard, and information on IFA supplementation coverage was sourced from the health management information system. The AMB index confirmed that between 2018-2019 and 2022-2023 IFA supplementation coverage increased overall in India by 22.1 percentage points, from 35.5% to 57.6%. During this period, IFA supplementation coverage increased for all target groups including pregnant women, children aged 6-59 months, children 5-9 years, adolescents aged 10-19 years, and lactating mothers. The supply chain management and reporting of the data on the portal were among the key factors that substantially impacted the IFA supplementation coverage. The IFA supplementation coverage will significantly increase if the IFA supply chain and reporting standards improve. We discuss the policy implications and suggestions to improve the overall IFA supplementation coverage across India.

2018年,印度政府启动了贫血Mukt Bharat (AMB)计划,旨在通过6项规划干预措施和6个体制机制,加速降低6-59个月儿童、5-9岁儿童、10-19岁青少年、孕妇和哺乳期母亲的贫血患病率。我们描述了计算AMB指数的过程,旨在提供及时和系统的铁和叶酸(IFA)补充覆盖这些组的信息,以帮助评估该计划的有效性。本研究提供了2018-2019财年至2022-2023财年这5组中IFA补充覆盖率的数据。我们计算了AMB指数,该指数为目标群体提供了IFA补充覆盖率的平均值。目标群体的数据来自AMB仪表板,关于IFA补充覆盖率的信息来自健康管理信息系统。AMB指数证实,在2018-2019年和2022-2023年期间,印度的IFA补充覆盖率总体上增加了22.1个百分点,从35.5%增加到57.6%。在此期间,包括孕妇、6-59个月的儿童、5-9岁的儿童、10-19岁的青少年和哺乳期母亲在内的所有目标群体的IFA补充覆盖率都有所增加。供应链管理和门户网站上的数据报告是影响IFA补充覆盖率的关键因素之一。如果IFA供应链和报告标准得到改善,IFA补充覆盖范围将显著增加。我们讨论了改善印度整体IFA补充覆盖率的政策影响和建议。
{"title":"Anemia Mukt Bharat Index: Methodology and State Rankings of Iron and Folic Acid Supplementation Coverage in India, 2018-2019 to 2022-2023.","authors":"Zoya Ali Rizvi, Jitendra Singh, Preetu Mishra, Abhishek Kumar, Avi Saini, Narendra Patel, Neha Agarwal, Kapil Yadav, William Joe","doi":"10.9745/GHSP-D-24-00077","DOIUrl":"10.9745/GHSP-D-24-00077","url":null,"abstract":"<p><p>In 2018, the Government of India launched the Anemia Mukt Bharat (AMB) program to accelerate reductions in the prevalence of anemia among children aged 6-59 months, children aged 5-9 years, adolescents aged 10-19 years, pregnant women, and lactating mothers through 6 programmatic interventions and 6 institutional mechanisms. We describe the process of computing the AMB index, aimed at providing timely and systematic information on iron and folic acid (IFA) supplementation coverage across these groups to aid in evaluating the effectiveness of the program. This study presents data from fiscal year 2018-2019 to 2022-2023 on IFA supplementation coverage among these 5 groups. We calculated the AMB index that provides an average for IFA supplementation coverage for target groups. Data on the target groups were acquired from the AMB dashboard, and information on IFA supplementation coverage was sourced from the health management information system. The AMB index confirmed that between 2018-2019 and 2022-2023 IFA supplementation coverage increased overall in India by 22.1 percentage points, from 35.5% to 57.6%. During this period, IFA supplementation coverage increased for all target groups including pregnant women, children aged 6-59 months, children 5-9 years, adolescents aged 10-19 years, and lactating mothers. The supply chain management and reporting of the data on the portal were among the key factors that substantially impacted the IFA supplementation coverage. The IFA supplementation coverage will significantly increase if the IFA supply chain and reporting standards improve. We discuss the policy implications and suggestions to improve the overall IFA supplementation coverage across India.</p>","PeriodicalId":12692,"journal":{"name":"Global Health: Science and Practice","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2026-01-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145722482","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Preventing Disruptions in HIV Service Delivery to Key Populations During Project Transition From an International to a Local Implementing Partner: A Case Study From Zambia. 在项目从国际执行伙伴过渡到当地执行伙伴期间,防止向重点人群提供艾滋病毒服务的中断:来自赞比亚的案例研究。
IF 2.5 3区 医学 Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH Pub Date : 2026-01-06 Print Date: 2025-12-31 DOI: 10.9745/GHSP-D-24-00186
Edward Adekola Oladele, Maurice Musheke, Florence Mulenga, Alick Samona, Ihoghosa Iyamu, Arlene Phiri, Ngaitila Phiri, Otto N Chabikuli

In the management of chronic conditions like HIV, the continuity of service delivery is necessary to achieve desired outcomes, such as HIV viral load suppression, behavioral change, improved health, and client satisfaction. The transition phase-when a project closes and another starts-is a potential period of service delivery disruption. Active management of this transition period is important to prevent disruptions, especially for key populations who may be stigmatized and have limited options for accessing HIV services. We analyzed this transition period between July and December 2022 between 2 projects that provided HIV prevention services, management of sexually transmitted infections, and linkage to HIV treatment and other complementary services to key populations in Zambia. To ensure a smooth project transition, we implemented a set of interventions, including joint planning for project transition, strategic leadership, trust-building initiatives, active community and stakeholder engagement, repeated stakeholder reassurance, open communication, and transparent data sharing. After transitioning to the new project, we noted that all 3 service types of interest experienced at least a 20% increase over the levels achieved in the last month of the closing project. This increase contrasts with the assumption that all service types delivered through project structures would decline to zero persons reached within 2 months of project closing if the next project did not commence seamlessly. The decrease in service delivery was averted with the intentional transition interventions. Additionally, we recorded operational gains, such as stakeholder satisfaction, adequate assets transfer, stability in project service delivery location, and reduced personnel anxiety. We conclude that active multipartite management of the transition phase for projects is essential for ensuring uninterrupted service delivery and sustaining good outcomes for clients. Donors, health system managers, and program managers should actively require and design sound transition management plans as part of their program designs. In the aftermath of recent abrupt cuts in US Government development sector funding that allowed no planned transitions, it is important that surviving programs carefully imbibe lessons shared in this paper to protect years-and sometimes decades-of program gains.

在艾滋病毒等慢性病的管理中,服务提供的连续性是实现预期结果的必要条件,例如艾滋病毒载量抑制、行为改变、健康改善和客户满意度。过渡阶段——一个项目结束而另一个项目开始——是服务交付中断的潜在时期。积极管理这一过渡时期对于防止中断非常重要,特别是对于可能被污名化和获得艾滋病毒服务的选择有限的关键人群。我们分析了2022年7月至12月之间的两个项目之间的过渡时期,这些项目为赞比亚的关键人群提供了艾滋病毒预防服务、性传播感染管理以及与艾滋病毒治疗和其他补充服务的联系。为确保项目顺利过渡,我们实施了一系列干预措施,包括项目过渡联合规划、战略领导、建立信任举措、积极的社区和利益相关者参与、反复向利益相关者保证、公开沟通和透明的数据共享。在过渡到新项目后,我们注意到所有3种服务类型的兴趣都比项目结束前一个月的水平增加了至少20%。这一增长与以下假设形成对比:如果下一个项目不能顺利开始,通过项目结构提供的所有服务类型将在项目结束后2个月内下降到零。通过有意的过渡干预措施,避免了服务提供的减少。此外,我们还记录了运营收益,例如利益相关者满意度、充分的资产转移、项目服务交付地点的稳定性以及人员焦虑的减少。我们的结论是,项目过渡阶段的积极多方管理对于确保不间断的服务交付和为客户维持良好的结果至关重要。捐助者、卫生系统管理者和项目管理者应积极要求并设计健全的过渡管理计划,作为其项目设计的一部分。在美国政府最近突然削减发展部门资金,导致没有计划的过渡之后,重要的是,幸存的项目要认真吸取本文分享的经验教训,以保护几年甚至几十年的项目成果。
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引用次数: 0
Navigating Change, Sustaining Impact: GHSP's Mission in a Transformed Landscape. 驾驭变化,持续影响:GHSP在转型景观中的使命。
IF 2.5 3区 医学 Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH Pub Date : 2026-01-06 Print Date: 2025-12-31 DOI: 10.9745/GHSP-D-25-00050
Stephen Hodgins, Ruwaida M Salem
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引用次数: 0
Uganda Public Health Fellowship Program's Contributions to Malaria Control Programs 2015-2022: Strategies, Implementation Challenges, and Opportunities. 乌干达公共卫生奖学金项目对2015-2022年疟疾控制项目的贡献:战略、实施挑战和机遇。
IF 2.5 3区 医学 Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH Pub Date : 2026-01-06 Print Date: 2025-12-31 DOI: 10.9745/GHSP-D-23-00257
Alex R Ario, Andrew Kwiringira, Richard Migisha, Benon Kwesiga, Lilian Bulage, Daniel Kadobera, Esther Kisaakye, Alice Asio, Maria' G Zalwango, Jane F Zalwango, Damian Rutazaana, Jimmy Opigo, Julie R Harris, Kyree Rollins, Mame Niang, Amy L Boore, Lisa J Nelson, Kassahun Belay

The Uganda Public Health Fellowship Program (UPHFP) is a 2-year, non-degree-granting field epidemiology training program. It enrolls only post-Master's degree fellows, who are integrated during their training into key Ministry of Health (MOH) programs, such as the National Malaria Control Program, and supported technically and financially by the U.S. President's Malaria Initiative (PMI) and U.S. Centers for Disease Control and Prevention. However, the nature and extent of the UPHFP contributions to the malaria control programs have not been systematically documented. We describe how the UPHFP strategies contributed to malaria control programs and share implementation challenges and opportunities to inform future programming. From 2015 to 2022, UPHFP led or supported 50 malaria projects, including 14 malaria surveillance projects, 11 malaria outbreak investigations, 7 epidemiological studies, 5 case studies, 6 malaria quality improvement projects, 3 policy briefs, and 4 training and mentorship projects. These projects have informed policy decisions and strengthened surveillance, coordination, and response to malaria outbreaks. A key challenge is single-source funding that makes the program more vulnerable to changes in donor priorities. Our documentation demonstrates the critical value of UPHFP to the country's malaria control efforts by enhancing epidemiologic workforce capacity and strengthening epidemiological surveillance.

乌干达公共卫生研究金方案(UPHFP)是一个为期两年、不授予学位的实地流行病学培训方案。它只招收硕士学位后的研究员,他们在培训期间被纳入卫生部的关键项目,如国家疟疾控制项目,并得到美国总统疟疾倡议(PMI)和美国疾病控制与预防中心的技术和财政支持。然而,UPHFP对疟疾控制规划的贡献的性质和程度尚未有系统的记录。我们描述了UPHFP战略如何为疟疾控制规划做出贡献,并分享了实施中的挑战和机遇,为未来规划提供信息。2015年至2022年,该项目领导或支持了50个疟疾项目,包括14个疟疾监测项目、11个疟疾疫情调查项目、7个流行病学研究项目、5个案例研究项目、6个疟疾质量改善项目、3个政策简报项目和4个培训和指导项目。这些项目为决策提供了信息,并加强了对疟疾暴发的监测、协调和应对。一个关键的挑战是单一来源的资金,这使得该项目更容易受到捐助者优先事项变化的影响。我们的文件表明,通过提高流行病学工作人员能力和加强流行病学监测,UPHFP对该国的疟疾控制工作具有关键价值。
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引用次数: 0
Assessing the Generalizability of Client Experience Measurement Tools in Low- and Middle-Income Countries: A Narrative Review. 评估中低收入国家客户体验测量工具的普遍性:叙述性回顾。
IF 2.5 3区 医学 Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH Pub Date : 2026-01-06 Print Date: 2025-12-31 DOI: 10.9745/GHSP-D-23-00364
Andrew Corley, Susannah Gibbs, Nirali Chakraborty, Lara Fields, Giannina Chávez Ackermann, Jasmine Coulson, Yixin Zhang, Paul Bouanchaud

Introduction: The experiences of people who interact with a health system form a key component of overall quality of care in that system. Yet, client experience is rarely reflected in how health systems are designed and assessed. To make meaningful progress on delivering high-quality patient-centered care, health systems actors need valid measures of client experience of care. However, no cross-cutting measure of client experience of care exists at present that could facilitate measurement and benchmarking across multiple health service areas.

Methods: We conducted a phased literature search using multiple scholarly databases to identify peer-reviewed articles detailing the development, validation, or adaptation of measures relating to the concept of client experience in sexual and reproductive health care, HIV, primary care, noncommunicable disease management, and health services management and marketing. Measure domains were thematically analyzed and mapped against domains of an existing client experience of care framework-effective communication, respect and dignity, and emotional support.

Results: We identified 73 articles that met inclusion criteria and that recounted the development, validation, or adaptation of 61 different measures of health care quality and responsiveness. Numerous measures exhibited significant overlap with an existing conceptual framework for client experience, but few measures were used across health areas.

Discussion: Content of many of the measures identified in this review mapped closely to domains that appear in an existing framework for client experience of care, including effective communication, respect and dignity, and emotional support. These findings support the notion that developing a generalizable measure of client experience of care could be technically feasible.

导言:与卫生系统互动的人的经历构成了该系统整体护理质量的关键组成部分。然而,卫生系统的设计和评估很少反映客户的经验。为了在提供以患者为中心的高质量医疗服务方面取得有意义的进展,卫生系统行为体需要对客户的医疗体验进行有效衡量。然而,目前还没有针对客户护理体验的跨领域衡量标准,可以促进跨多个卫生服务领域的衡量和基准制定。方法:我们使用多个学术数据库进行了分阶段的文献检索,以识别同行评审的文章,这些文章详细描述了与性和生殖卫生保健、艾滋病毒、初级保健、非传染性疾病管理和卫生服务管理和营销中客户体验概念相关的措施的发展、验证或适应。对测量域进行了主题分析,并将其映射到现有护理框架的客户体验域-有效沟通,尊重和尊严以及情感支持。结果:我们确定了73篇符合纳入标准的文章,并叙述了61种不同的卫生保健质量和响应性测量方法的发展、验证或适应。许多措施与现有的客户体验概念框架有很大的重叠,但在卫生领域使用的措施很少。讨论:本综述中确定的许多措施的内容与现有客户护理体验框架中出现的领域密切相关,包括有效沟通、尊重和尊严以及情感支持。这些发现支持了这样一种观点,即开发一种可推广的衡量客户护理体验的方法在技术上是可行的。
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引用次数: 0
Teleconsultation Support for Obstetric Emergencies During the COVID-19 Pandemic in Rural Nepal: Results and Lessons Learned From a Mixed-Methods Study. 尼泊尔农村2019冠状病毒病大流行期间产科急诊远程会诊支持:一项混合方法研究的结果和经验教训
IF 2.5 3区 医学 Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH Pub Date : 2026-01-06 Print Date: 2025-12-31 DOI: 10.9745/GHSP-D-23-00423
Sajana Maharjan, Swaraj Rajbhandari, Liladhar Dhakal, Bhagawati Shrestha, Michaela Hayes, Punya Paudel, Anjana Karki, Binod Dangal, Surya Bhatta

In response to the 2020 COVID-19 pandemic, a nongovernmental organization in Nepal piloted a maternal and newborn health helpline program in partnership with the Government of Nepal and the Nepal Society of Obstetricians and Gynaecologists. The program connected service providers in remote areas with real-time clinical support during obstetric and neonatal emergencies via telephone consultations with clinical experts. 551 primary health care facilities across 14 districts of Nepal were included in the program and connected to a roster of 33 clinical expert volunteers from district or tertiary care hospitals. To assess the results of the program, we collected both quantitative and qualitative data, including monthly health facility record reviews from July 2020 to June 2021 and semi-structured interviews with clinical experts and service providers conducted in June 2021. Of the 551 health facilities included in the program, 160 facilities (29%) reported using the helpline during the study period, with 429 teleconsultation cases recorded. We found that 21% of these cases that otherwise would have been referred to a hospital were effectively managed by telephone on-site at rural health facilities, revealing the promising potential for impact using a low-tech solution. Of the health facilities that participated in the program, the helpline was predominantly used in remote facilities where access to higher-level referral centers for emergencies was limited. Feedback from both experts and service providers revealed that the program helped to improve clinical decision-making during emergencies, build confidence and skills of service providers, and improve referral efficiency. Implementation challenges included service providers' underreporting of helpline utilization, a lack of essential drugs at primary health care facilities, unreliable phone signals, and a lack of financial incentives for clinical experts. The results and implementation experiences shared in this article provide a template for the design and implementation of similar support programs for service providers managing clinical emergencies in rural contexts.

为应对2020年2019冠状病毒病大流行,尼泊尔的一个非政府组织与尼泊尔政府和尼泊尔妇产科医师协会合作,试行了孕产妇和新生儿健康热线方案。该方案通过与临床专家的电话咨询,使偏远地区的服务提供者在产科和新生儿紧急情况期间获得实时临床支持。尼泊尔14个地区的551个初级卫生保健设施被纳入该方案,并与来自地区或三级保健医院的33名临床专家志愿者名册相连。为了评估该计划的成果,我们收集了定量和定性数据,包括从2020年7月到2021年6月的每月卫生设施记录审查,以及2021年6月对临床专家和服务提供者进行的半结构化访谈。在纳入该方案的551家卫生机构中,160家机构(29%)报告在研究期间使用了求助热线,记录了429例远程咨询病例。我们发现,在这些本应转诊到医院的病例中,有21%在农村卫生机构通过现场电话得到了有效管理,这显示了使用低技术解决方案产生影响的良好潜力。在参与该方案的保健设施中,求助热线主要用于偏远设施,因为这些设施前往更高级别的急诊转诊中心的机会有限。专家和服务提供者的反馈表明,该项目有助于改善紧急情况下的临床决策,建立服务提供者的信心和技能,并提高转诊效率。实施方面的挑战包括服务提供者少报求助热线的使用情况、初级卫生保健设施缺乏基本药物、电话信号不可靠以及缺乏对临床专家的财政奖励。本文分享的结果和实施经验为农村地区管理临床紧急情况的服务提供者设计和实施类似的支持计划提供了模板。
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引用次数: 0
A Comprehensive Strategy to Mitigate Institutional Maternal Mortality: Lessons From a Quality Improvement Initiative in Brazilian Maternity Hospitals. 降低机构性产妇死亡率的综合战略:巴西妇产医院质量改进倡议的经验教训。
IF 2.5 3区 医学 Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH Pub Date : 2026-01-06 Print Date: 2025-12-31 DOI: 10.9745/GHSP-D-24-00130
Paulo Borem, Andrea Keiko Fujinami Gushken, Ana Paula Gushken, Rodolfo de Carvalho Pacagnella, Ademir Jose Petenate, Paula Tuma, Livia Sanches Pedrilio, Santiago Nariño, Pierre Barker, Claudia Garcia de Barros, Sebastian Vernal

Introduction: Many pregnancy-related deaths can be avoided if health care workers reliably provide prompt, evidence-based care during the final stages of pregnancy and delivery. We report the impact on the institutional maternal mortality ratio (iMMR) of a quality improvement (QI) initiative that focused on establishing timely and reliable obstetric care in public Brazilian hospitals for the primary causes of maternal deaths.Methods: The QI initiative used a quasi-experimental time-series design implemented in 19 Brazilian maternity hospitals comparing 3 periods: baseline (January 2018 to November 2019), implementation (December 2019 to March 2021), and post-implementation (April 2021 to September 2021). We used a sequential approach, referred to as the "4Rs" (Recognize, Rescue, Reassess, and Refer), with the Modified Early Obstetric Warning Score (MEOWS) as a key tool, to identify clinical deterioration and implement care bundles directed at the management of 3 principal life-threatening conditions around the time of birth: postpartum hemorrhage, sepsis, and hypertensive disorders of pregnancy (HDPs). Clinical staff received tailored training and support within a structured learning system that brought multiple teams together to rapidly test and implement evidence-based changes.Results: Comparing the baseline with the implementation period, run charts detected an overall reduction of 34.2% in all causes of maternal deaths (from 83.7 to 55 deaths per 100,000 live births). Additionally, the iMMR due to the 3 analyzed life-threatening conditions decreased by 60.9% between baseline and the combined implementation and post-implementation periods (from 44.1 to 17.2 deaths per 100,000 live births); postpartum hemorrhage-related deaths were reduced by 72.9% (from 11.7 to 3.17 deaths per 100,000 live births) and sepsis-related deaths were reduced by 100% (from 20.4 to 0 deaths per 100,000 liv births). No changes by HDP-related deaths were observed. There was a 178% increase in iMMR by all causes (mainly attributed to COVID-19) during the post-implementation period, but deaths related to life-threatening conditions either remained stable or decreased even further.Conclusion: Optimization of the steps in a care sequence and reliable implementation of care bundles directed at the principal life-threatening conditions around the time of birth, using QI, tailored training, and the MEOWS tool, seem to be feasible and promising approaches for reducing iMMR.

导言:如果卫生保健工作者在妊娠和分娩的最后阶段可靠地提供及时的循证护理,许多与妊娠有关的死亡是可以避免的。我们报告了质量改进(QI)倡议对机构孕产妇死亡率(iMMR)的影响,该倡议的重点是在巴西公立医院建立及时可靠的产科护理,以解决孕产妇死亡的主要原因。方法:QI倡议采用准实验时间序列设计,在19家巴西妇产医院实施,比较3个时期:基线(2018年1月至2019年11月)、实施(2019年12月至2021年3月)和实施后(2021年4月至2021年9月)。我们采用了一种被称为“4Rs”(识别、抢救、重新评估和转诊)的顺序方法,以改进的早期产科预警评分(MEOWS)作为关键工具,来识别临床恶化并实施针对分娩前后3种主要危及生命的疾病的护理包:产后出血、败血症和妊娠高血压疾病(hdp)。临床工作人员在一个结构化的学习系统中接受了量身定制的培训和支持,该系统将多个团队聚集在一起,以快速测试和实施基于证据的变革。结果:将基线与实施期间进行比较,运行图表显示,所有孕产妇死亡原因总体下降34.2%(从每10万活产83.7例死亡降至55例死亡)。此外,所分析的3种危及生命的疾病导致的死亡率在基线和实施后合并期间下降了60.9%(从每10万活产44.1例死亡降至17.2例死亡);产后出血相关死亡减少了72.9%(从每10万活产11.7例死亡减少到3.17例死亡),败血症相关死亡减少了100%(从每10万活产20.4例死亡减少到0例死亡)。hdp相关死亡未见改变。在实施后期间,由各种原因(主要归因于COVID-19)造成的免疫死亡率增加了178%,但与危及生命的疾病有关的死亡要么保持稳定,要么进一步下降。结论:优化护理顺序中的步骤和可靠地实施针对出生时主要危及生命的条件的护理包,使用QI,量身定制的培训和MEOWS工具,似乎是减少iMMR的可行和有前途的方法。
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Global Health: Science and Practice
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