Pub Date : 2015-10-01DOI: 10.16980/JITC.11.5.201510.87
Hee-Su Kim, Sang-Hyun Han, Y. Kim
This study identified the relationships among perceived service quality, customer satisfaction, switching cost, and repurchase intention. It also examined the antecedents of switching cost which would have a significant effect on repurchase intention in the airline industry. A survey was conducted at Incheon International Airport in South Korea between March 13, and 16, 2014, using the convenience sampling method. Potential participants were asked whether they had an interest in filling out a questionnaire, then the questionnaires were collected immediately upon completion. After 200 self-administered questionnaires were distributed, 193 usable questionnaires were obtained. The proposed model had a satisfactory fit with the data and the inclusion of these variables significantly increased the model’s ability to predict customers’ repurchase intentions. The relationships that this study were able to establish are the following: 1) perceived service quality has a significant effect on customer satisfaction; 2) there is significant relationship between perceived service quality and switching cost; 3) customer satisfaction is a key factor influencing switching cost; and 4) switching cost affects customer repurchase intention. From the results, theoretical and practical implications were suggested.
{"title":"Switching Costs as a Mediating Variable for Service Quality, Satisfaction, and Repurchase Intention","authors":"Hee-Su Kim, Sang-Hyun Han, Y. Kim","doi":"10.16980/JITC.11.5.201510.87","DOIUrl":"https://doi.org/10.16980/JITC.11.5.201510.87","url":null,"abstract":"This study identified the relationships among perceived service quality, customer satisfaction, switching cost, and repurchase intention. It also examined the antecedents of switching cost which would have a significant effect on repurchase intention in the airline industry. A survey was conducted at Incheon International Airport in South Korea between March 13, and 16, 2014, using the convenience sampling method. Potential participants were asked whether they had an interest in filling out a questionnaire, then the questionnaires were collected immediately upon completion. After 200 self-administered questionnaires were distributed, 193 usable questionnaires were obtained. The proposed model had a satisfactory fit with the data and the inclusion of these variables significantly increased the model’s ability to predict customers’ repurchase intentions. The relationships that this study were able to establish are the following: 1) perceived service quality has a significant effect on customer satisfaction; 2) there is significant relationship between perceived service quality and switching cost; 3) customer satisfaction is a key factor influencing switching cost; and 4) switching cost affects customer repurchase intention. From the results, theoretical and practical implications were suggested.","PeriodicalId":151146,"journal":{"name":"TransportRN: Air Transportation Systems (Topic)","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128666302","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The technology transfer process between a public laboratory and a company has been the subject of many publications and has been widely discussed in economic theory. This paper highlights several newly identified asymmetries occurring between the different agents taking part in the process, dealing specifically with the aerospace and defense sectors in France. These specificities concern the characteristics, capabilities and competencies (the „capacities?) of French SMEs and public research laboratories. The theoretical corpus of the article draws partly upon the analyses of „dynamic and interactive capabilities? (and competencies), and for the rest upon empirical sources, being based on the recent experience of one of the most dynamic Technology Transfer Offices (TTOs) in France: the case of ONERA (the National Office for Aerospace Studies and Research) and the SMEs. In such a cooperative, interactive innovation process, we will show that certain collaborative tools or practices emerge, aimed at reducing information asymmetries or acting as compensation mechanisms for other types of asymmetries between the partners at a microeconomic level; especially in France where there is a gap between the public R&D laboratories and the SMEs in terms of Technology Readiness Levels (TRLs). Some of these compensation mechanisms, particularly those related to the knowledge economy, could be adapted and reshaped for agents engaged in R&D and innovation in various other sectors, perhaps inducing positive amplification effects on innovation behavior, and thereby on economic growth at the macroeconomic level within the “national innovation system”.
{"title":"From Managing Informational Asymmetries Towards a Systemic Asymmetries Approach in Technology Transfer: A Theory Based on the SME Strategy at ONERA - The French Aerospace Lab","authors":"Florin Calin Paun","doi":"10.2139/ssrn.1875669","DOIUrl":"https://doi.org/10.2139/ssrn.1875669","url":null,"abstract":"The technology transfer process between a public laboratory and a company has been the subject of many publications and has been widely discussed in economic theory. This paper highlights several newly identified asymmetries occurring between the different agents taking part in the process, dealing specifically with the aerospace and defense sectors in France. These specificities concern the characteristics, capabilities and competencies (the „capacities?) of French SMEs and public research laboratories. The theoretical corpus of the article draws partly upon the analyses of „dynamic and interactive capabilities? (and competencies), and for the rest upon empirical sources, being based on the recent experience of one of the most dynamic Technology Transfer Offices (TTOs) in France: the case of ONERA (the National Office for Aerospace Studies and Research) and the SMEs. In such a cooperative, interactive innovation process, we will show that certain collaborative tools or practices emerge, aimed at reducing information asymmetries or acting as compensation mechanisms for other types of asymmetries between the partners at a microeconomic level; especially in France where there is a gap between the public R&D laboratories and the SMEs in terms of Technology Readiness Levels (TRLs). Some of these compensation mechanisms, particularly those related to the knowledge economy, could be adapted and reshaped for agents engaged in R&D and innovation in various other sectors, perhaps inducing positive amplification effects on innovation behavior, and thereby on economic growth at the macroeconomic level within the “national innovation system”.","PeriodicalId":151146,"journal":{"name":"TransportRN: Air Transportation Systems (Topic)","volume":"207 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132003879","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
We use unique data sets with round-the-clock posted fares and a regression-discontinuity design to identify price discrimination in advance-purchase discounts. Price discrimination increases fares by 14% between two and one week before departure, and by 7.6% between three and two weeks to departure. While competition reduces price discrimination, it is unaffected by product variety for a multiproduct monopolist. The results show that the arbitrary thresholds of 7 and 14 days-in-advance serve as focal points for tacit collusion and to implement price discrimination in competitive markets. For round-trip tickets discrimination depends on the days-in-advance of both the outbound and inbound flights.
{"title":"Price Discrimination and Focal Points for Tacit Collusion: Evidence from the Airline Industry","authors":"Diego Escobari, Nicholas G. Rupp, Joseph Meskey","doi":"10.2139/ssrn.2815279","DOIUrl":"https://doi.org/10.2139/ssrn.2815279","url":null,"abstract":"We use unique data sets with round-the-clock posted fares and a regression-discontinuity design to identify price discrimination in advance-purchase discounts. Price discrimination increases fares by 14% between two and one week before departure, and by 7.6% between three and two weeks to departure. While competition reduces price discrimination, it is unaffected by product variety for a multiproduct monopolist. The results show that the arbitrary thresholds of 7 and 14 days-in-advance serve as focal points for tacit collusion and to implement price discrimination in competitive markets. For round-trip tickets discrimination depends on the days-in-advance of both the outbound and inbound flights.","PeriodicalId":151146,"journal":{"name":"TransportRN: Air Transportation Systems (Topic)","volume":"59 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-01-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122178078","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
We study the consumer welfare effects of mergers in airline networks. Based on the development of a general classification of affected routes, we apply a difference-indifferences approach to exemplarily investigate the price effects of the America West Airlines - US Airways merger completed in 2005. We find that although average prices increased substantially on routes in which both airlines competed either on a non-stop or one-stop basis prior to the merger, substantial average price reductions observed for routes without any premerger overlap suggest that the merger led to a net increase in consumer welfare.
{"title":"Airline Networks, Mergers, and Consumer Welfare","authors":"Kai Hüschelrath, Kathrin Mueller","doi":"10.2139/ssrn.2278852","DOIUrl":"https://doi.org/10.2139/ssrn.2278852","url":null,"abstract":"We study the consumer welfare effects of mergers in airline networks. Based on the \u0000development of a general classification of affected routes, we apply a difference-indifferences \u0000approach to exemplarily investigate the price effects of the America West Airlines \u0000- US Airways merger completed in 2005. We find that although average prices increased \u0000substantially on routes in which both airlines competed either on a non-stop or one-stop basis \u0000prior to the merger, substantial average price reductions observed for routes without any premerger \u0000overlap suggest that the merger led to a net increase in consumer welfare.","PeriodicalId":151146,"journal":{"name":"TransportRN: Air Transportation Systems (Topic)","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126320682","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：