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Exploring the impact of student developed marketing communication tools and resources on SMEs performance and satisfaction 探讨学生自行开发的营销传播工具和资源对中小企业绩效和满意度的影响
Pub Date : 2022-01-10 DOI: 10.26784/sbir.v6i1.422
Dylan Cromhout, R. Duffett
A number of SMEs lack the essential marketing skills, knowledge, tools and resources, and financial access to ensure the survival of their businesses. Service learning could be used as an effective pedagogy for assisting SMEs with vital marketing communication (MC) strategies via the development of tools and resources that may increase business growth and sustainability. The primary research objective was to evaluate SMEs’ satisfaction regarding performance factors, and student developed MC tools and resources that were implemented via a MC service learning programme (in the form of student-run agencies). The inquiry utilized the triad service learning model and quality assurance cycle to apply an evaluation research design that was substantiated by the expectancy-disconfirmation paradigm. A survey was conducted among 107 SME owners and managers via a structured questionnaire. The student developed MC tools and resources and their perceived usefulness resulted in a positive influence on a number of performance factors among SMEs. MC tools and resources such as a customer database, email address, and Facebook page had the largest influence on performance factors. Performance factors such as an increase in sales, new customers, brand awareness, competitive advantage, business efficiency, and motivation of employees were found to have a positive influence SME satisfaction. Further inquiry could replicate the study via various marketing-related service learning programmes in different countries that have divergent cultures, economics and contexts.
许多中小企业缺乏必要的营销技能、知识、工具和资源,以及确保企业生存所需的资金渠道。服务学习可以作为一种有效的教学方法,通过开发可能促进业务增长和可持续性的工具和资源,帮助中小企业制定重要的营销传播(MC)战略。主要研究目标是评估中小企业对绩效因素的满意度,学生开发的MC工具和资源通过MC服务学习计划(以学生经营机构的形式)实施。调查利用三合一服务学习模型和质量保证周期,采用期望-失证范式验证的评估研究设计。本研究以结构化问卷的形式,对107名中小企业主及经理进行调查。学生开发的管理工具和资源及其感知到的有用性对中小企业的一些绩效因素产生了积极影响。MC工具和资源(如客户数据库、电子邮件地址和Facebook页面)对性能因素的影响最大。业绩因素如销售额增加、新客户、品牌知名度、竞争优势、经营效率、员工激励等对中小企业满意度有正向影响。进一步的调查可以通过在不同文化、经济和背景不同的国家开展各种与营销相关的服务学习项目来复制这项研究。
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引用次数: 4
Innovation among entrepreneurial SMEs during the COVID-19 crisis in Iran 2019冠状病毒病危机期间伊朗创业型中小企业的创新
Pub Date : 2021-09-20 DOI: 10.26784/sbir.v5i2.395
Howard E. Van Auken, Mohammad Fotouhi Ardakani, Shawn Carraher, Razieh Khojasteh Avorgani
COVID-19 is affecting the development of the global economy and threatening the survival of SMEs worldwide. In light of the current situation, this paper examines the factors affecting product and process innovation in SMEs during the COVID-19 crisis. We carried out a simple random sample of 185 SME entrepreneurs in Ardakan, Iran, using a multivariate regression analysis. The results showed that experience is one of the most important factors affecting innovation. Organization size and age were negatively associated with process innovation during the current crisis. Moreover, the findings reveal that training to facilitate cooperation as well as higher commitment to R&D can lead to greater innovation. An important conclusion is that, during the COVID-19 pandemic, government efforts to encourage SMEs to create new products helped them to withstand the crisis. The study suggests that, during the COVID-19 crisis, embracing innovation as a core organizational value helped SMEs to remain competitive.
新冠肺炎疫情影响着全球经济发展,威胁着全球中小企业的生存。针对现状,本文考察了新冠肺炎危机中影响中小企业产品和工艺创新的因素。我们对伊朗Ardakan的185名中小企业企业家进行了简单随机抽样,采用多元回归分析。结果表明,经验是影响创新的最重要因素之一。在当前危机中,组织规模和年龄与流程创新呈负相关。此外,研究结果表明,促进合作的培训以及更高的研发投入可以带来更大的创新。一个重要的结论是,在2019冠状病毒病大流行期间,政府鼓励中小企业开发新产品的努力帮助它们抵御了危机。研究表明,在2019冠状病毒病危机期间,将创新作为核心组织价值有助于中小企业保持竞争力。
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引用次数: 11
Financial determinants of SMEs performance. Evidence from Kenya leather industry 中小企业绩效的财务决定因素。来自肯尼亚皮革业的证据
Pub Date : 2021-09-10 DOI: 10.26784/sbir.v5i2.389
A. Benedict, Jackline Kinya Gitonga, Annette Serwaa Agyeman, Baffour Tutu Kyei
Small and medium-sized enterprises (SMEs) are one of the buoyant businesses in the global economy with abundant resources that have not been fully exploited. Despite several revelations on the challenges of SMEs, little to none have comprehensively captured financial factors affecting the performance of SMEs, particularly, in the Kenyan leather sector. This study explores financial factors that are affecting the performance of SMEs using the case of the leather industry sector in Kenya. The study data was collected by administering questionnaires to 300 respondents who were randomly chosen from SMEs within Kenyan leather sector. The study found that financial literacy, credit access and tax are statistically significant financial factors affecting the performances of SMEs. As a result, the study recommends that Government should increase its commitment to develop SMEs by offering favorable tax rates and tax exemptions to SMEs especially those in the leather sector of Kenya. Also, SMEs should heighten their financial literacy which will help augment their access to credit.
中小企业是全球经济中最活跃的企业之一,拥有丰富的尚未开发的资源。尽管有一些关于中小企业面临的挑战的启示,但几乎没有全面捕捉到影响中小企业业绩的金融因素,特别是在肯尼亚皮革行业。本研究以肯尼亚皮革行业为例,探讨了影响中小企业绩效的金融因素。研究数据是通过对300名受访者进行问卷调查收集的,这些受访者是从肯尼亚皮革行业的中小企业中随机选择的。研究发现,金融素养、信贷获取和税收是影响中小企业绩效的具有统计学意义的金融因素。因此,研究报告建议,政府应加大对发展中小企业的承诺,向中小企业,特别是肯尼亚皮革行业的中小企业提供优惠税率和免税待遇。此外,中小企业应提高他们的金融知识,这将有助于增加他们获得信贷的机会。
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引用次数: 6
Participation of SME distributors in the gray market: An empirical analysis of Spanish firms 中小企业分销商参与灰色市场:西班牙企业的实证分析
Pub Date : 2021-09-09 DOI: 10.26784/sbir.v5i2.372
Fernando Gimeno-Arias
Within the distribution channels of fast-moving consumer goods (FMCG), the negotiating of agreements with official suppliers is critical for the performance of small and medium-sized (SME) distributors. These distributors are limited by their size and negotiating power, which is significantly lower than that of their suppliers, leading them to seek alternative supply sources, such as that provided by the gray market. The participation of SME distributors in the gray market is not only conditioned by the negotiations with their official suppliers, but also by the role played by the size of the gray market and by the relationship with their suppliers. The literature shows very few studies into SMEs within this area of the distribution channel, so this article contributes an explanatory model of this phenomenon. Based on a sample of 181 Spanish distribution companies, our results confirm that negotiation is a favorable element, while granting limited importance to the role of the relationship. In addition, we find evidence of the key role of commitment between parties in a situation as peculiar as that of parallel marketing channels.
在快速消费品(FMCG)的分销渠道中,与官方供应商的协议谈判对中小型分销商的业绩至关重要。这些经销商受到自身规模和议价能力的限制,明显低于其供应商,导致他们寻求其他供应来源,如灰色市场提供的供应。中小企业分销商参与灰色市场,不仅取决于其与官方供应商的谈判,还取决于灰色市场的规模和与供应商的关系所发挥的作用。文献表明,在分销渠道这一领域内对中小企业的研究很少,因此本文为这一现象提供了一个解释模型。基于181家西班牙分销公司的样本,我们的研究结果证实,谈判是一个有利因素,而关系的重要性有限。此外,我们还发现,在一种与平行营销渠道一样特殊的情况下,各方之间的承诺起着关键作用。
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引用次数: 0
Exploring social media usage as a communication channel among independent food retailer SMEs in South Africa 探索南非中小型独立食品零售商使用社交媒体作为沟通渠道的情况
Pub Date : 2021-09-08 DOI: 10.26784/sbir.v5i2.392
José Dos Santos, R. Duffett
Social media has facilitated interaction between businesses and consumers, and consequently, has seen rapid growth as a communication channel by a number of smaller retailers in South Africa. Hence, the primary research objective of this study is to explore social media usage as a marketing communication strategy by independent food retailer small to medium enterprises (SMEs). The study used a qualitative data collection strategy and in-depth interviews were conducted among eleven independent food retailer SMEs in South Africa. The study revealed that the level of social media activity by the respondent retailers was influenced by enabling factors such as cost effectiveness, accessibility, reach and relationship building, whereas perceived risk and resources such as time, knowledge and human resources were inhibiting factors. The research contributes to the available literature exploring social media usage as customer contact points for promotional purposes, as well as provides insight for further studies on the use of social media conduits by independent food retailer SMEs or similar businesses in a developing country.
社交媒体促进了企业和消费者之间的互动,因此,南非许多小型零售商作为一种沟通渠道迅速增长。因此,本研究的主要研究目的是探讨独立食品零售商中小企业(SMEs)使用社交媒体作为营销传播策略的情况。本研究采用定性数据收集策略,并对南非11家独立食品零售商中小企业进行了深入访谈。研究显示,受访零售商的社交媒体活动水平受到成本效益、可及性、覆盖面和关系建立等有利因素的影响,而感知风险和资源(如时间、知识和人力资源)则是抑制因素。该研究有助于现有文献探索社交媒体作为促销目的的客户接触点的使用,并为进一步研究独立食品零售商中小企业或类似企业在发展中国家使用社交媒体渠道提供见解。
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引用次数: 11
Rendimiento mínimo del inversor-propietario. El caso de la empresa pyme familiar 投资者-所有者的最低回报。中小企业家族企业的案例
Pub Date : 2021-01-11 DOI: 10.26784/SBIR.V5I1.287
Alfonso A. Rojo-Ramírez
El cálculo de la rentabilidad mínima es una pieza clave del mundo de los negocios que plantea un reto considerable a los inversores-propietarios y profesionales que asesoran las empresas pyme familiares. Este trabajo muestra cómo afrontar este reto mediante el uso del modelo de los tres componentes (3CM) para empresas no cotizadas. En concreto en él se argumenta sobre cómo agregar el riesgo específico de un inversor-propietario que concentra gran parte de su patrimonio en un solo activo (la empresa). El artículo contribuye tanto en el ámbito teórico como práctico. En el primero, ofrece una línea de investigación poco explorada en la actualidad. En el segundo, ofrece a los inversores-propietarios y a los expertos una herramienta que les servirá de guía en la toma de decisiones.
计算最低盈利能力是商业世界的一个关键部分,对业主投资者和为家族中小企业提供咨询的专业人士来说是一个相当大的挑战。本文展示了如何通过对非上市公司使用三部分模型(3CM)来应对这一挑战。特别地,它讨论了如何增加一个将大部分资产集中在单一资产(公司)上的所有者-投资者的特定风险。本文在理论和实践两方面都有贡献。首先,它提供了一个目前很少探索的研究方向。在第二种情况下,它为投资者所有者和专家提供了一个工具,作为他们决策的指导。
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引用次数: 1
The European transition to a green energy production model: Italian feed-in tariffs scheme & Trentino Alto Adige mini wind farms case study 欧洲向绿色能源生产模式的转型:意大利上网电价计划&特伦蒂诺上阿迪杰迷你风电场案例研究
Pub Date : 2020-07-01 DOI: 10.26784/sbir.v4i2.246
Javier Heredia Yzquierdo, Antonio Sánchez-Bayón
The Europe 2020 Strategy is aimed at making the EU into a smart, sustainable and inclusive economy by 2020. This Strategy has to promote environmental policies and economic opportunities. Back in 2007 Italy was performing slightly below average and way below the most advanced EU Member States as far as percentage of green energy of the total energy produced in Italy. Measures were taken and though the Italian regulation around green energies has been hectic though effective. Italian legislation recently passed will put emphasis on the relevance of a Green Power strategy by guarantying an attractive minimum price per Kw produced through clean and environmental friendly sources, notably from Wind energy sources. Within the sector a new area is grafting attention: the mini wind farms. The Trentino Alto Adige region in Northern Italy has taken particularly profit of the national legal framework and has develop a further regional frame that has placed the region on top of the Italian green energy production charts. The local idiosyncrasy is making of the mini wind farms a case study
《欧洲2020战略》旨在到2020年使欧盟成为一个智能、可持续和包容的经济体。这项战略必须促进环境政策和经济机会。早在2007年,意大利的绿色能源占意大利总能源的比例就略低于平均水平,远低于最先进的欧盟成员国。采取了措施,尽管意大利对绿色能源的监管虽然有效,但却很紧张。意大利最近通过的立法将强调绿色能源战略的相关性,通过清洁和环保的能源,特别是风能,保证每千瓦有吸引力的最低价格。在该行业内,一个新的领域正在引起人们的关注:微型风力发电场。意大利北部的特伦蒂诺上阿迪杰地区特别受益于国家法律框架,并制定了进一步的区域框架,使该地区在意大利绿色能源生产图表中名列前茅。当地的特色使小型风力发电场成为一个研究案例
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引用次数: 12
Las PYMEs lideradas por mujeres y la capacitación: un estudio exploratorio 妇女领导的中小企业与培训:一项探索性研究
Pub Date : 2020-07-01 DOI: 10.26784/sbir.v4i2.270
María Luisa Saavedra García, María Elena Camarena Adame
El objetivo de esta investigación consiste en caracterizar la capacitación en las empresas lideradas por mujeres y determinar si existe relación con las características de la empresa y la empresaria. Para ello, se aplicó un cuestionario directo estructurado a una muestra de 272 empresarias de la Ciudad de México. Los principales hallazgos del análisis exploratorio realizado muestran que la mayoría de las empresarias consideran importante la capacitación, sin embargo sólo la mitad se han capacitado, siendo el promedio anual de horas de capacitación 45. Además, únicamente una tercera parte ha implementado programas de capacitación para sus empleados y las acciones de capacitación han sido principalmente en áreas operativas o de producción. Se ha encontrado también una relación significativa entre algunas características de las empresas y empresarias y la capacitación
本研究的目的是描述女性领导的公司的培训特征,并确定它是否与公司和女企业家的特点有关。本研究的目的是确定在墨西哥的女性企业家中,女性企业家的比例是多少。探索性分析的主要结果表明,大多数女企业家认为培训很重要,但只有一半的人接受过培训,平均每年培训45小时。此外,只有三分之一的公司对其员工实施了培训计划,培训活动主要在运营或生产领域。研究还发现,企业和女企业家的某些特征与女性企业家的技能之间存在显著关系。
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引用次数: 3
Corporate Social Responsibility (CSR) by small and medium enterprises (SMEs): a systematic review 中小企业的企业社会责任:系统回顾
Pub Date : 2020-01-01 DOI: 10.26784/sbir.v4i1.243
Grace Bikefe, U. Zubairu, Simeon Araga, Faiza Maitala, Ekanem Ediuku, D. Anyebe
This study aims to systematically review the key characteristics and issues in Corporate Social Responsibility among Small and Medium Enterprises (CSRS) research. The Systematic Assessment Quantitative Technique (SQAT) developed by Australian researchers, Catherine Pickering and Jason Antony Byrne, was used to identify and analyse 62 peer-reviewed CSRS articles from six high quality academic databases. Most of the studies took place in Europe and Asia while South America has been largely ignored. A significant number of CSRS research were empirical in nature, meaning that there is a need for more conceptual studies to aid the understanding of new CSRS norms and underlying factors. Additionally, CSRS articles focused mainly on identifying the various ways SMEs are implementing CSR. Finally, most CSRS articles adopted a single research method, with survey being the most dominant method. There is a need for future studies to combine a variety of methods so as to gain additional insight into CSRS related issues
本研究旨在系统回顾中小企业社会责任研究的主要特征与问题。由澳大利亚研究人员Catherine Pickering和Jason Antony Byrne开发的系统评估定量技术(SQAT)用于识别和分析来自6个高质量学术数据库的62篇同行评议的CSRS文章。大多数研究都在欧洲和亚洲进行,而南美在很大程度上被忽视了。大量的企业社会责任研究本质上是实证的,这意味着需要更多的概念性研究来帮助理解新的企业社会责任规范和潜在因素。此外,企业社会责任的文章主要集中在确定中小企业实施企业社会责任的各种方式。最后,大多数CSRS文章采用单一的研究方法,调查是最主要的方法。未来的研究需要将多种方法结合起来,以便对社会责任研究的相关问题有更多的了解
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引用次数: 29
Análisis de la prima de riego en las mujeres auditoras: el caso español 女性审计人员的灌溉溢价分析:西班牙案例
Pub Date : 2019-07-01 DOI: 10.26784/SBIR.V3I2.193
Jisela Marivel Aguilar Agreda, J. Serrano, Mercedes Bernabé-Pérez
Este estudio investiga la aplicación, por parte de las socias auditoras, de una prima de riesgo en las auditoras españolas de pequeñas y medianas empresas como herramienta de cobertura. Mediante técnicas econométricas se ha realizado un análisis univariante y multivariante a 2.536 observaciones de clientes auditados por veintiuna firmas de auditoría de pequeña y media dimensión durante el periodo 2002 y 2014. Los resultados sugieren que las empresas auditadas pagan unas tarifas de auditoría más altas cuando el informe de auditoría es firmado por una mujer. La evidencia combinada en este estudio sugiere la existencia de una prima de riesgo femenina. Esta prima en los honorarios puede existir por las diferencias de género existentes a la hora de percibir y tolerar el riesgo. A diferencia de estudios anteriores se controla el esfuerzo del auditor a través de las horas dedicadas en cada uno de los trabajos, centrando el análisis en el segmento de pequeñas y medianas firmas de auditoría.
本研究调查了审计合伙人在西班牙中小企业审计公司中应用风险溢价作为对冲工具的情况。利用计量经济学技术,对2002年至2014年期间21家中小审计公司审计的2536个客户观察结果进行了单变量和多变量分析。结果表明,当审计报告由女性签署时,被审计公司支付的审计费用较高。这项研究的综合证据表明,女性风险溢价的存在。这种费用溢价可能存在,因为在感知和容忍风险方面存在性别差异。与以前的研究不同,审计人员的努力是通过在每项工作中投入的时间来控制的,重点分析中小型审计公司的部分。
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引用次数: 2
期刊
Small Business International Review
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