Purpose: The general purpose of the study was to investigate the effectiveness of recommender systems in knowledge discovery. Methodology: The study adopted a desktop research methodology. Desk research refers to secondary data or that which can be collected without fieldwork. Desk research is basically involved in collecting data from existing resources hence it is often considered a low cost technique as compared to field research, as the main cost is involved in executive’s time, telephone charges and directories. Thus, the study relied on already published studies, reports and statistics. This secondary data was easily accessed through the online journals and library. Findings: The findings reveal that there exists a contextual and methodological gap relating to recommender systems in knowledge discovery. The study on the effectiveness of recommender systems in knowledge discovery found that such systems played a pivotal role in facilitating users' exploration of vast information repositories, enabling them to uncover relevant resources and expand their knowledge. It found that recommender systems employing advanced algorithms and personalized techniques demonstrated higher effectiveness in generating relevant recommendations tailored to users' preferences and needs. Additionally, the study highlighted the positive correlation between user engagement metrics and knowledge discovery outcomes, emphasizing the importance of fostering active user participation in the recommendation process. Contextual information was also identified as a crucial factor influencing recommendation effectiveness. Overall, the study underscored the significance of continuous refinement and optimization of recommender system algorithms to enhance knowledge discovery outcomes for users. Unique Contribution to Theory, Practice and Policy: The Social Learning theory, Information Foraging theory and Cognitive Load theory may be used to anchor future studies on recommender systems in knowledge discovery. The study provided recommendations to enhance the efficacy of such systems. It suggested adopting hybrid recommender systems that combine collaborative and content-based filtering techniques to offer more accurate and diverse recommendations. Additionally, the study emphasized the importance of integrating contextual information into recommendation algorithms to dynamically adjust recommendations based on situational context. Furthermore, it recommended the use of explainable AI techniques to improve transparency and user understanding of recommendation processes. Maximizing user engagement through active participation and feedback was also highlighted as crucial, along with prioritizing recommendation diversity to foster exploration and serendipitous discovery of new knowledge resources.
{"title":"Effectiveness of Recommender Systems in Knowledge Discovery","authors":"Kerry Nyachama","doi":"10.47941/ejikm.1753","DOIUrl":"https://doi.org/10.47941/ejikm.1753","url":null,"abstract":"Purpose: The general purpose of the study was to investigate the effectiveness of recommender systems in knowledge discovery. \u0000Methodology: The study adopted a desktop research methodology. Desk research refers to secondary data or that which can be collected without fieldwork. Desk research is basically involved in collecting data from existing resources hence it is often considered a low cost technique as compared to field research, as the main cost is involved in executive’s time, telephone charges and directories. Thus, the study relied on already published studies, reports and statistics. This secondary data was easily accessed through the online journals and library. \u0000Findings: The findings reveal that there exists a contextual and methodological gap relating to recommender systems in knowledge discovery. The study on the effectiveness of recommender systems in knowledge discovery found that such systems played a pivotal role in facilitating users' exploration of vast information repositories, enabling them to uncover relevant resources and expand their knowledge. It found that recommender systems employing advanced algorithms and personalized techniques demonstrated higher effectiveness in generating relevant recommendations tailored to users' preferences and needs. Additionally, the study highlighted the positive correlation between user engagement metrics and knowledge discovery outcomes, emphasizing the importance of fostering active user participation in the recommendation process. Contextual information was also identified as a crucial factor influencing recommendation effectiveness. Overall, the study underscored the significance of continuous refinement and optimization of recommender system algorithms to enhance knowledge discovery outcomes for users. \u0000Unique Contribution to Theory, Practice and Policy: The Social Learning theory, Information Foraging theory and Cognitive Load theory may be used to anchor future studies on recommender systems in knowledge discovery. The study provided recommendations to enhance the efficacy of such systems. It suggested adopting hybrid recommender systems that combine collaborative and content-based filtering techniques to offer more accurate and diverse recommendations. Additionally, the study emphasized the importance of integrating contextual information into recommendation algorithms to dynamically adjust recommendations based on situational context. Furthermore, it recommended the use of explainable AI techniques to improve transparency and user understanding of recommendation processes. Maximizing user engagement through active participation and feedback was also highlighted as crucial, along with prioritizing recommendation diversity to foster exploration and serendipitous discovery of new knowledge resources.","PeriodicalId":154013,"journal":{"name":"European Journal of Information and Knowledge Management","volume":"50 14","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140373347","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: The general purpose of this study was to investigate the role of semantic web technologies in improving knowledge management systems. Methodology: The study adopted a desktop research methodology. Desk research refers to secondary data or that which can be collected without fieldwork. Desk research is basically involved in collecting data from existing resources hence it is often considered a low cost technique as compared to field research, as the main cost is involved in executive’s time, telephone charges and directories. Thus, the study relied on already published studies, reports and statistics. This secondary data was easily accessed through the online journals and library. Findings: The findings reveal that there exists a contextual and methodological gap relating to role of semantic web technologies in improving knowledge management systems. Preliminary empirical review revealed that that semantic web technologies significantly enhanced knowledge management systems across diverse industries, facilitating better organization, integration, and retrieval of knowledge resources. Adoption of these technologies addressed key challenges such as information overload and semantic heterogeneity, leading to increased discoverability, interoperability, and reuse of knowledge assets. However, successful implementation required considerations of factors like organizational readiness and user acceptance, necessitating investments in training, support, and change management strategies. Overall, semantic web technologies improved knowledge management practices and enhanced organizational competitiveness in the knowledge-driven economy. Unique Contribution to Theory, Practice and Policy: The Social Constructionism theory, Cognitive Load and Diffusion of Innovation may be used to anchor future studies on semantic web technologies. The study recommended that organizations invest in semantic web technologies for knowledge management, prioritize user-friendly KMS, foster a culture of collaboration, establish robust governance, and monitor KMS performance. These measures ensured effective knowledge sharing, decision-making, and innovation, enhancing organizational competitiveness and success.
{"title":"The Role of Semantic Web Technologies in Improving Knowledge Management Systems","authors":"Gracie Shalom","doi":"10.47941/ejikm.1751","DOIUrl":"https://doi.org/10.47941/ejikm.1751","url":null,"abstract":"Purpose: The general purpose of this study was to investigate the role of semantic web technologies in improving knowledge management systems. \u0000Methodology: The study adopted a desktop research methodology. Desk research refers to secondary data or that which can be collected without fieldwork. Desk research is basically involved in collecting data from existing resources hence it is often considered a low cost technique as compared to field research, as the main cost is involved in executive’s time, telephone charges and directories. Thus, the study relied on already published studies, reports and statistics. This secondary data was easily accessed through the online journals and library. \u0000Findings: The findings reveal that there exists a contextual and methodological gap relating to role of semantic web technologies in improving knowledge management systems. Preliminary empirical review revealed that that semantic web technologies significantly enhanced knowledge management systems across diverse industries, facilitating better organization, integration, and retrieval of knowledge resources. Adoption of these technologies addressed key challenges such as information overload and semantic heterogeneity, leading to increased discoverability, interoperability, and reuse of knowledge assets. However, successful implementation required considerations of factors like organizational readiness and user acceptance, necessitating investments in training, support, and change management strategies. Overall, semantic web technologies improved knowledge management practices and enhanced organizational competitiveness in the knowledge-driven economy. \u0000Unique Contribution to Theory, Practice and Policy: The Social Constructionism theory, Cognitive Load and Diffusion of Innovation may be used to anchor future studies on semantic web technologies. The study recommended that organizations invest in semantic web technologies for knowledge management, prioritize user-friendly KMS, foster a culture of collaboration, establish robust governance, and monitor KMS performance. These measures ensured effective knowledge sharing, decision-making, and innovation, enhancing organizational competitiveness and success.","PeriodicalId":154013,"journal":{"name":"European Journal of Information and Knowledge Management","volume":"27 9","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140373960","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: The general objective of this study was to explore semantic technologies in knowledge management. Methodology: The study adopted a desktop research methodology. Desk research refers to secondary data or that which can be collected without fieldwork. Desk research is basically involved in collecting data from existing resources hence it is often considered a low cost technique as compared to field research, as the main cost is involved in executive’s time, telephone charges and directories. Thus, the study relied on already published studies, reports and statistics. This secondary data was easily accessed through the online journals and library. Findings: The findings reveal that there exists a contextual and methodological gap relating to semantic technologies in knowledge management. Preliminary empirical review revealed that these technologies hold significant potential for enhancing knowledge organization, retrieval, and utilization within organizations. While theoretical benefits were recognized, practical implementation faced challenges such as technical constraints, organizational resistance, and the need for alignment with organizational objectives. Despite these hurdles, the study emphasized the importance of overcoming barriers through comprehensive approaches involving technological solutions, organizational change management, and stakeholder engagement. Overall, the study highlighted the transformative potential of semantic technologies in knowledge management but underscored the necessity of addressing challenges to realize their full benefits. Unique Contribution to Theory, Practice and Policy: The Social Construction of Technology (SCOT) theory, Actor-Network Theory (ANT) and Resource-Based View (RBV) theory may be used to anchor future studies on semantic technologies. The study made several recommendations to enhance the adoption and utilization of semantic technologies. It suggested developing standardized ontologies, prioritizing user-centric design principles, and providing ongoing training to improve digital literacy among practitioners. Additionally, the study emphasized the importance of governance mechanisms for ensuring data quality, fostering collaborative networks for knowledge sharing, and embracing a culture of experimentation and adaptation. These recommendations aimed to address challenges such as interoperability, usability, and trustworthiness, ultimately enabling organizations to leverage semantic technologies more effectively in their knowledge management practices.
{"title":"Semantic Technologies in Knowledge Management","authors":"Charlie Jones","doi":"10.47941/ejikm.1750","DOIUrl":"https://doi.org/10.47941/ejikm.1750","url":null,"abstract":"Purpose: The general objective of this study was to explore semantic technologies in knowledge management. \u0000Methodology: The study adopted a desktop research methodology. Desk research refers to secondary data or that which can be collected without fieldwork. Desk research is basically involved in collecting data from existing resources hence it is often considered a low cost technique as compared to field research, as the main cost is involved in executive’s time, telephone charges and directories. Thus, the study relied on already published studies, reports and statistics. This secondary data was easily accessed through the online journals and library. \u0000Findings: The findings reveal that there exists a contextual and methodological gap relating to semantic technologies in knowledge management. Preliminary empirical review revealed that these technologies hold significant potential for enhancing knowledge organization, retrieval, and utilization within organizations. While theoretical benefits were recognized, practical implementation faced challenges such as technical constraints, organizational resistance, and the need for alignment with organizational objectives. Despite these hurdles, the study emphasized the importance of overcoming barriers through comprehensive approaches involving technological solutions, organizational change management, and stakeholder engagement. Overall, the study highlighted the transformative potential of semantic technologies in knowledge management but underscored the necessity of addressing challenges to realize their full benefits. \u0000Unique Contribution to Theory, Practice and Policy: The Social Construction of Technology (SCOT) theory, Actor-Network Theory (ANT) and Resource-Based View (RBV) theory may be used to anchor future studies on semantic technologies. The study made several recommendations to enhance the adoption and utilization of semantic technologies. It suggested developing standardized ontologies, prioritizing user-centric design principles, and providing ongoing training to improve digital literacy among practitioners. Additionally, the study emphasized the importance of governance mechanisms for ensuring data quality, fostering collaborative networks for knowledge sharing, and embracing a culture of experimentation and adaptation. These recommendations aimed to address challenges such as interoperability, usability, and trustworthiness, ultimately enabling organizations to leverage semantic technologies more effectively in their knowledge management practices.","PeriodicalId":154013,"journal":{"name":"European Journal of Information and Knowledge Management","volume":"18 16","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140375482","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: The main objective of the study was to investigate the evaluation of Natural Language Processing techniques for information retrieval. Methodology: The study adopted a desktop research methodology. Desk research refers to secondary data or that which can be collected without fieldwork. Desk research is basically involved in collecting data from existing resources hence it is often considered a low cost technique as compared to field research, as the main cost is involved in executive’s time, telephone charges and directories. Thus, the study relied on already published studies, reports and statistics. This secondary data was easily accessed through the online journals and library. Findings: The findings reveal that there exists a contextual and methodological gap relating to Natural Language Processing techniques for information retrieval. Preliminary empirical review revealed that NLP methods significantly improved the accuracy and efficiency of information retrieval systems. Through systematic evaluation, various NLP techniques, including tokenization, named entity recognition, semantic parsing, and word embeddings, were found to enhance retrieval performance across diverse datasets and domains. By considering context and user intent, researchers aimed to develop more contextually aware and personalized information retrieval systems. The study emphasized the need for further research to explore hybrid approaches and domain-specific adaptations, ultimately highlighting the transformative potential of NLP in revolutionizing information access and utilization. Unique Contribution to Theory, Practice and Policy: Information Foraging theory, Relevance theory and Cognitive Load theory may be used to anchor future studies on Natural Language Processing techniques. The study provided recommendations to enhance information retrieval systems. It suggested integrating advanced NLP techniques such as named entity recognition and sentiment analysis to improve query understanding and document relevance. Additionally, the study recommended adopting word embeddings and semantic parsing techniques for better semantic understanding of user queries and documents. It emphasized the importance of domain-specific adaptations and continuous evaluation of NLP techniques to tailor them to specific application domains and keep pace with evolving user needs and technological advancements.
{"title":"Evaluation of Natural Language Processing Techniques for Information Retrieval","authors":"Hope Nabankema","doi":"10.47941/ejikm.1752","DOIUrl":"https://doi.org/10.47941/ejikm.1752","url":null,"abstract":"Purpose: The main objective of the study was to investigate the evaluation of Natural Language Processing techniques for information retrieval. \u0000Methodology: The study adopted a desktop research methodology. Desk research refers to secondary data or that which can be collected without fieldwork. Desk research is basically involved in collecting data from existing resources hence it is often considered a low cost technique as compared to field research, as the main cost is involved in executive’s time, telephone charges and directories. Thus, the study relied on already published studies, reports and statistics. This secondary data was easily accessed through the online journals and library. \u0000Findings: The findings reveal that there exists a contextual and methodological gap relating to Natural Language Processing techniques for information retrieval. Preliminary empirical review revealed that NLP methods significantly improved the accuracy and efficiency of information retrieval systems. Through systematic evaluation, various NLP techniques, including tokenization, named entity recognition, semantic parsing, and word embeddings, were found to enhance retrieval performance across diverse datasets and domains. By considering context and user intent, researchers aimed to develop more contextually aware and personalized information retrieval systems. The study emphasized the need for further research to explore hybrid approaches and domain-specific adaptations, ultimately highlighting the transformative potential of NLP in revolutionizing information access and utilization. \u0000Unique Contribution to Theory, Practice and Policy: Information Foraging theory, Relevance theory and Cognitive Load theory may be used to anchor future studies on Natural Language Processing techniques. The study provided recommendations to enhance information retrieval systems. It suggested integrating advanced NLP techniques such as named entity recognition and sentiment analysis to improve query understanding and document relevance. Additionally, the study recommended adopting word embeddings and semantic parsing techniques for better semantic understanding of user queries and documents. It emphasized the importance of domain-specific adaptations and continuous evaluation of NLP techniques to tailor them to specific application domains and keep pace with evolving user needs and technological advancements.","PeriodicalId":154013,"journal":{"name":"European Journal of Information and Knowledge Management","volume":"47 6","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140373451","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: The general objective of the study was to examine the impact of gamification on knowledge acquisition. Methodology: The study adopted a desktop research methodology. Desk research refers to secondary data or that which can be collected without fieldwork. Desk research is basically involved in collecting data from existing resources hence it is often considered a low cost technique as compared to field research, as the main cost is involved in executive’s time, telephone charges and directories. Thus, the study relied on already published studies, reports and statistics. This secondary data was easily accessed through the online journals and library. Findings: The findings reveal that there exists a contextual and methodological gap relating to gamification on knowledge acquisition. Preliminary empirical review revealed that integrating gamification elements into educational platforms and training programs consistently led to improvements in knowledge acquisition across various contexts. Gamified learning environments effectively motivated learners, fostered engagement, and facilitated collaborative learning experiences. Findings emphasized the importance of aligning gamification strategies with instructional goals, considering learner preferences, and iterating design based on feedback. While the study highlighted the potential of gamification to enhance learning outcomes, further research is needed to explore optimal strategies and long-term effects. Overall, gamification emerged as a promising approach for promoting effective learning and skill development. Unique Contribution to Theory, Practice and Policy: The Self Determination theory, Cognitive Load theory and Constructivism theory may be used to anchor future studies on gamification of knowledge acquisition. The study provided several recommendations based on its findings. Firstly, it suggested integrating gamification elements into educational programs to enhance engagement and learning outcomes. Secondly, it recommended leveraging gamification for promoting active learning and problem-solving skills among learners. Thirdly, it advised organizations to invest in gamified training programs to improve knowledge acquisition and job performance among employees. Lastly, the study emphasized the importance of ongoing research to better understand the effectiveness of gamification in education and training contexts.
{"title":"Impact of Gamification on Knowledge Acquisition","authors":"Serena Nakiyemba","doi":"10.47941/ejikm.1749","DOIUrl":"https://doi.org/10.47941/ejikm.1749","url":null,"abstract":"Purpose: The general objective of the study was to examine the impact of gamification on knowledge acquisition. \u0000Methodology: The study adopted a desktop research methodology. Desk research refers to secondary data or that which can be collected without fieldwork. Desk research is basically involved in collecting data from existing resources hence it is often considered a low cost technique as compared to field research, as the main cost is involved in executive’s time, telephone charges and directories. Thus, the study relied on already published studies, reports and statistics. This secondary data was easily accessed through the online journals and library. \u0000Findings: The findings reveal that there exists a contextual and methodological gap relating to gamification on knowledge acquisition. Preliminary empirical review revealed that integrating gamification elements into educational platforms and training programs consistently led to improvements in knowledge acquisition across various contexts. Gamified learning environments effectively motivated learners, fostered engagement, and facilitated collaborative learning experiences. Findings emphasized the importance of aligning gamification strategies with instructional goals, considering learner preferences, and iterating design based on feedback. While the study highlighted the potential of gamification to enhance learning outcomes, further research is needed to explore optimal strategies and long-term effects. Overall, gamification emerged as a promising approach for promoting effective learning and skill development. \u0000Unique Contribution to Theory, Practice and Policy: The Self Determination theory, Cognitive Load theory and Constructivism theory may be used to anchor future studies on gamification of knowledge acquisition. The study provided several recommendations based on its findings. Firstly, it suggested integrating gamification elements into educational programs to enhance engagement and learning outcomes. Secondly, it recommended leveraging gamification for promoting active learning and problem-solving skills among learners. Thirdly, it advised organizations to invest in gamified training programs to improve knowledge acquisition and job performance among employees. Lastly, the study emphasized the importance of ongoing research to better understand the effectiveness of gamification in education and training contexts.","PeriodicalId":154013,"journal":{"name":"European Journal of Information and Knowledge Management","volume":"75 3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140375968","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: To determine the influence of records management policies on service delivery of selected government parastatals in Mombasa County, Kenya. Methodology: The study used mixed method research approach and descriptive research design. This study’s target population comprised of 9 government parastatals located in Mombasa County. The study used simple random sampling method to obtain 3 parastatals which were Kenya Coconut Development Authority [KCDA], Kenya Maritime Authority [KMA], and Kenya Ports Authority [KPA]. The study used simple random sampling method to obtain 269 operations staff who answered open-ended questionnaires. This study conducted a pre-test study at Kenya Ferry Services Limited whose respondent were 27 operations staff randomly selected and distributed in all departments. Reliability and validity were also measured. The study analyzed descriptive statistics which comprised of frequencies, percentages and mean. The findings were presented through tables, figures and narratives. Findings: The study established that as a result of training staff on records management, time efficiency had been enhanced which reduced the complains made by the citizen seeking the services. Additionally, parastatals had put effort to not only develop policies but also implement them in manual and digital work settings. Some of the purposes of these policies needed staff to be oriented to enable easy comprehension. Notably, government parastatals had not yet put enough effort towards ensuring that changes in polices were notified to the staff. This left the staff to make personal initiatives on how and where to get the records management policy manuals. As a result, there were increased cases of loss of records especially when changes in policies affect the database. Therefore, these findings will be relevant in ensuring that training and development in regards to records management and policies is scaled to a even more higher level. This is to ensure that clients get the best while at the same time the staff are there to issue high standard services. The study recommends that the management should employ strict measures such as assigning the task of distribution of policy manuals to staff in departments. This could be done through sending emails to staff notifying them on policy change. Additionally, the management should maximize on use of social media platforms such as departmental WhatsApp groups to facilitate easier dissemination of information to the staff. Unique contribution to theory, policy and practice: Records management has a significant influence on delivery of selected government parastatals in Mombasa County, Kenya. That is, records management influences service delivery through provision of information that would enable decision making and gave a chance to the public to ask questions on unsatisfied records policies. There is need to ensure that the decision-making process is enhanced through the use of quality records to avo
{"title":"Ascertaining the Influence of Records Management Policies on Service Delivery of Selected Government Parastatals in Mombasa County, Kenya","authors":"Susan Karwitha Muthamia, G. S. Serede, J. Odinga","doi":"10.47941/ejikm.1356","DOIUrl":"https://doi.org/10.47941/ejikm.1356","url":null,"abstract":"Purpose: To determine the influence of records management policies on service delivery of selected government parastatals in Mombasa County, Kenya. \u0000Methodology: The study used mixed method research approach and descriptive research design. This study’s target population comprised of 9 government parastatals located in Mombasa County. The study used simple random sampling method to obtain 3 parastatals which were Kenya Coconut Development Authority [KCDA], Kenya Maritime Authority [KMA], and Kenya Ports Authority [KPA]. The study used simple random sampling method to obtain 269 operations staff who answered open-ended questionnaires. This study conducted a pre-test study at Kenya Ferry Services Limited whose respondent were 27 operations staff randomly selected and distributed in all departments. Reliability and validity were also measured. The study analyzed descriptive statistics which comprised of frequencies, percentages and mean. The findings were presented through tables, figures and narratives. \u0000Findings: The study established that as a result of training staff on records management, time efficiency had been enhanced which reduced the complains made by the citizen seeking the services. Additionally, parastatals had put effort to not only develop policies but also implement them in manual and digital work settings. Some of the purposes of these policies needed staff to be oriented to enable easy comprehension. \u0000Notably, government parastatals had not yet put enough effort towards ensuring that changes in polices were notified to the staff. This left the staff to make personal initiatives on how and where to get the records management policy manuals. As a result, there were increased cases of loss of records especially when changes in policies affect the database. Therefore, these findings will be relevant in ensuring that training and development in regards to records management and policies is scaled to a even more higher level. This is to ensure that clients get the best while at the same time the staff are there to issue high standard services. \u0000The study recommends that the management should employ strict measures such as assigning the task of distribution of policy manuals to staff in departments. This could be done through sending emails to staff notifying them on policy change. Additionally, the management should maximize on use of social media platforms such as departmental WhatsApp groups to facilitate easier dissemination of information to the staff. \u0000Unique contribution to theory, policy and practice: Records management has a significant influence on delivery of selected government parastatals in Mombasa County, Kenya. That is, records management influences service delivery through provision of information that would enable decision making and gave a chance to the public to ask questions on unsatisfied records policies. There is need to ensure that the decision-making process is enhanced through the use of quality records to avo","PeriodicalId":154013,"journal":{"name":"European Journal of Information and Knowledge Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130703259","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: The purpose of this research was to produce a work that will resolve the problem of neglecting the importance of sports and hobbies vocabulary in our national educational system in South Sudan. It will also work as a catalase of change in the Southern Sudanese system of academic development. Methodology: A desktop literature review was used for this purpose. The study's relevant seminal references and journal articles were identified using Google Scholar and other database engines. Findings: The findings revealed that the main problem in learning English in South Sudan is the curriculum's lack of English vocabulary related to Sports and Hobbies. And this results negatively in a flawed educational system in which school leavers are graduated from their schools with little knowledge, if not ignorant, because sports and hobbies knowledge is totally or entirely ignored in setting our curriculum. Unique Contribution to Theory, Policy, and Practice: The new idea in this study is to give importance to vocabulary related to sports and hobbies as the shortest way to help learners and indicate the necessity of sports and hobbies to be part of our culture and to pave the road for their existence as part of our national phenomenon. Besides, it will significantly contribute to the actual knowledge of the academic community's current understanding of their subject. Moreover, this research will challenge other research on learning English as a Foreign Language in South Sudan because it looks deeply at the root of this problem. This poorly planned educational system never gives room for new ideas to develop. Besides, this proposal will also provide a solution for ignoring sports and hobbies vocabularies in our educational system and will help inject English vocabulary into our curriculum development. Being the first in South Sudan, this research will significantly help teachers, students, the Ministry of Education, at home, and whoever wants to learn vocabulary related to sports and hobbies. It will also be helpful and reachable for many people learning English as a foreign language. It will also help provide English vocabulary related to sports and hobbies through research in our educational system.
{"title":"Difference between Sports and Hobbies","authors":"Arop Deng Kuol Arop","doi":"10.47941/ejikm.1242","DOIUrl":"https://doi.org/10.47941/ejikm.1242","url":null,"abstract":"Purpose: The purpose of this research was to produce a work that will resolve the problem of neglecting the importance of sports and hobbies vocabulary in our national educational system in South Sudan. It will also work as a catalase of change in the Southern Sudanese system of academic development. \u0000Methodology: A desktop literature review was used for this purpose. The study's relevant seminal references and journal articles were identified using Google Scholar and other database engines. \u0000Findings: The findings revealed that the main problem in learning English in South Sudan is the curriculum's lack of English vocabulary related to Sports and Hobbies. And this results negatively in a flawed educational system in which school leavers are graduated from their schools with little knowledge, if not ignorant, because sports and hobbies knowledge is totally or entirely ignored in setting our curriculum. \u0000Unique Contribution to Theory, Policy, and Practice: The new idea in this study is to give importance to vocabulary related to sports and hobbies as the shortest way to help learners and indicate the necessity of sports and hobbies to be part of our culture and to pave the road for their existence as part of our national phenomenon. Besides, it will significantly contribute to the actual knowledge of the academic community's current understanding of their subject. Moreover, this research will challenge other research on learning English as a Foreign Language in South Sudan because it looks deeply at the root of this problem. This poorly planned educational system never gives room for new ideas to develop. Besides, this proposal will also provide a solution for ignoring sports and hobbies vocabularies in our educational system and will help inject English vocabulary into our curriculum development. Being the first in South Sudan, this research will significantly help teachers, students, the Ministry of Education, at home, and whoever wants to learn vocabulary related to sports and hobbies. It will also be helpful and reachable for many people learning English as a foreign language. It will also help provide English vocabulary related to sports and hobbies through research in our educational system.","PeriodicalId":154013,"journal":{"name":"European Journal of Information and Knowledge Management","volume":"56 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128149145","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: Following ethical practices is important for many reasons and a major selling point to many of today’s consumers. By taking measures to promote ethics in Kenyan insurance companies, managers can create a better culture, improve their brand reputation and simply feel good that they’re doing something positive. The purpose of this work is to enhance the reader’s understanding on the influence of ethical practices on performance of insurance firms and to make recommendations for Kenya. Methodology: A desktop literature review was used for this purpose. , a systematic search was carried out using Google Scholar, Semantic Scholar, and Research Gate. The study included relevant peer reviewed journals and book chapters that were published between 2016 and 2021. Studies that examine organizational ethical practices were included while non-English articles, articles whose full text could not be accessed were excluded. Findings: From the reviewed studies, it is recognized worldwide that ethical business relationship with stakeholders builds customer value and profitability through several competitive advantages such as customer loyalty and retention, product quality, and efficiency in operations. it was also found that ethical practices enhances employee performance ethical and influences performance of companies by avoiding legal problems. Recommendations: It is recommended that insurance firms should set ethics programs which are set of activities, policies and procedures intended to support employees to understand and comply with the ethical standards and policies set by the organization. This will contribute to improved employee behavior, ethical attitude and corporate image. Additionally, insurance firms should provide regular employee trainings concerning ethical practices to contribute to profitability by reducing the cost of business transactions, building a foundation of trust with stakeholders, contributing to an internal environment of successful teamwork, and maintaining social capital that is part of an organization’s market-place image. In an endeavor to operate ethically, insurance practitioners should observe utmost good faith and disclose all material facts in respect of products at the time of negotiation of cover.
{"title":"INFLUENCE OF ETHICAL PRACTICES ON PERFORMANCE OF INSURANCE FIRMS IN KENYA","authors":"Ben Kajwang","doi":"10.47941/ejikm.962","DOIUrl":"https://doi.org/10.47941/ejikm.962","url":null,"abstract":"Purpose: Following ethical practices is important for many reasons and a major selling point to many of today’s consumers. By taking measures to promote ethics in Kenyan insurance companies, managers can create a better culture, improve their brand reputation and simply feel good that they’re doing something positive. The purpose of this work is to enhance the reader’s understanding on the influence of ethical practices on performance of insurance firms and to make recommendations for Kenya. \u0000Methodology: A desktop literature review was used for this purpose. , a systematic search was carried out using Google Scholar, Semantic Scholar, and Research Gate. The study included relevant peer reviewed journals and book chapters that were published between 2016 and 2021. Studies that examine organizational ethical practices were included while non-English articles, articles whose full text could not be accessed were excluded. \u0000Findings: From the reviewed studies, it is recognized worldwide that ethical business relationship with stakeholders builds customer value and profitability through several competitive advantages such as customer loyalty and retention, product quality, and efficiency in operations. it was also found that ethical practices enhances employee performance ethical and influences performance of companies by avoiding legal problems. \u0000Recommendations: It is recommended that insurance firms should set ethics programs which are set of activities, policies and procedures intended to support employees to understand and comply with the ethical standards and policies set by the organization. This will contribute to improved employee behavior, ethical attitude and corporate image. Additionally, insurance firms should provide regular employee trainings concerning ethical practices to contribute to profitability by reducing the cost of business transactions, building a foundation of trust with stakeholders, contributing to an internal environment of successful teamwork, and maintaining social capital that is part of an organization’s market-place image. In an endeavor to operate ethically, insurance practitioners should observe utmost good faith and disclose all material facts in respect of products at the time of negotiation of cover.","PeriodicalId":154013,"journal":{"name":"European Journal of Information and Knowledge Management","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-08-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133350213","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: SMEs are an important component of the economy, especially with regard to absorbing a large percentage of the workforce. Good performance of these entities is therefore critical so that they can continue with their economic contribution. However, despite county government efforts of Kisumu and the government of Kenya to promote SME activity, not much progress seems to have been achieved. The general objective of this study was to investigate the influence of knowledge management practices on the performance of small and medium enterprises in Kisumu City County. Methodology: The study was based on descriptive research design. The target population will be 532 SMEs firms in Kisumu City County. The sample size was 150 SMEs covering different sectors. The study will use questionnaires, containing both open ended and closed ended questions to obtain primary data. Descriptive statistics including the means and standard deviations will be used to analyse the data and capture the characteristics of the variables under the study. The conclusions of this study were informed by the findings based on each study objective and also findings of other similar studies. Results: The findings of the study revealed that knowledge creation, knowledge acquisition, knowledge sharing and knowledge implementation are positively related with performance of SMEs in Kisumu County. Knowledge creation, knowledge acquisition, knowledge sharing and knowledge implementation were found to be satisfactory variables in explaining performance of SMEs in Kisumu County as supported by coefficient of determination of 51.2%. This shows that knowledge creation, knowledge acquisition, knowledge sharing and knowledge implementation explained 5.2% of the performance of SMEs in Kisumu County. Unique contribution to theory, practice and policy: The study recommends that SMEs in Kisumu County should adopt knowledge management strategy in running their business so that they can gain improved performance, knowledge management strategies to be adopted are: knowledge sharing, knowledge acquisition, knowledge creation and knowledge implementation.
{"title":"EFFECTS OF KNOWLEDGE CAPTURE AND ACQUISITION PRACTICES ON ORGANIZATIONAL PERFORMANCE","authors":"P. Stephen","doi":"10.47941/ejikm.854","DOIUrl":"https://doi.org/10.47941/ejikm.854","url":null,"abstract":"Purpose: SMEs are an important component of the economy, especially with regard to absorbing a large percentage of the workforce. Good performance of these entities is therefore critical so that they can continue with their economic contribution. However, despite county government efforts of Kisumu and the government of Kenya to promote SME activity, not much progress seems to have been achieved. The general objective of this study was to investigate the influence of knowledge management practices on the performance of small and medium enterprises in Kisumu City County. \u0000Methodology: The study was based on descriptive research design. The target population will be 532 SMEs firms in Kisumu City County. The sample size was 150 SMEs covering different sectors. The study will use questionnaires, containing both open ended and closed ended questions to obtain primary data. Descriptive statistics including the means and standard deviations will be used to analyse the data and capture the characteristics of the variables under the study. The conclusions of this study were informed by the findings based on each study objective and also findings of other similar studies. \u0000Results: The findings of the study revealed that knowledge creation, knowledge acquisition, knowledge sharing and knowledge implementation are positively related with performance of SMEs in Kisumu County. Knowledge creation, knowledge acquisition, knowledge sharing and knowledge implementation were found to be satisfactory variables in explaining performance of SMEs in Kisumu County as supported by coefficient of determination of 51.2%. This shows that knowledge creation, knowledge acquisition, knowledge sharing and knowledge implementation explained 5.2% of the performance of SMEs in Kisumu County. \u0000Unique contribution to theory, practice and policy: The study recommends that SMEs in Kisumu County should adopt knowledge management strategy in running their business so that they can gain improved performance, knowledge management strategies to be adopted are: knowledge sharing, knowledge acquisition, knowledge creation and knowledge implementation.","PeriodicalId":154013,"journal":{"name":"European Journal of Information and Knowledge Management","volume":"147 2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-04-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130972262","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: Government agencies are mainly known as knowledge-intensive organizations. In order to exploit effective knowledge sharing, they have to develop practical knowledge sharing implementation approaches. Nevertheless, strong demand and expectation from citizens for efficient service delivery, coupled with global challenges in the knowledge-based economy have fuelled the need for government agencies to consider the effective implementation of knowledge sharing as a strategy to improve service delivery. Effective knowledge-sharing initiatives have the potential to benefit government agencies in view of their role. This paper aims to identify the core issues in knowledge-sharing initiatives that government agencies face in delivering effective policies, particularly in their role and influence in the construction industry. Results: Based on a critical review of literature on knowledge sharing in government agencies, dysfunctional bureaucracies, training, utilization of information technology, and adaptation to culture were identified as key issues. Unique contribution to theory, practice and policy: It is recommended that a balanced approach and support to these issues and challenges in implementing knowledge sharing initiatives are duly considered together with attention given to effective leadership, strategic alignments, capability, and capacity building among teams.
{"title":"THE CRITICAL ISSUES OF KNOWLEDGE MANAGEMENT AND SHARING ACROSS SERVICE AGENCIES.","authors":"Natalie James","doi":"10.47941/ejikm.853","DOIUrl":"https://doi.org/10.47941/ejikm.853","url":null,"abstract":"Purpose: Government agencies are mainly known as knowledge-intensive organizations. In order to exploit effective knowledge sharing, they have to develop practical knowledge sharing implementation approaches. Nevertheless, strong demand and expectation from citizens for efficient service delivery, coupled with global challenges in the knowledge-based economy have fuelled the need for government agencies to consider the effective implementation of knowledge sharing as a strategy to improve service delivery. Effective knowledge-sharing initiatives have the potential to benefit government agencies in view of their role. This paper aims to identify the core issues in knowledge-sharing initiatives that government agencies face in delivering effective policies, particularly in their role and influence in the construction industry. \u0000Results: Based on a critical review of literature on knowledge sharing in government agencies, dysfunctional bureaucracies, training, utilization of information technology, and adaptation to culture were identified as key issues. \u0000Unique contribution to theory, practice and policy: It is recommended that a balanced approach and support to these issues and challenges in implementing knowledge sharing initiatives are duly considered together with attention given to effective leadership, strategic alignments, capability, and capacity building among teams.","PeriodicalId":154013,"journal":{"name":"European Journal of Information and Knowledge Management","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122373371","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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