Pub Date : 2021-01-04DOI: 10.1007/978-3-030-68285-9_51
Gustavo Caiza, Paul V. Ronquillo-Freire, Carlos A. Garcia, Marcelo V. García
{"title":"Scoping Review of the Work Measurement for Improving Processes and Simulation of Standards","authors":"Gustavo Caiza, Paul V. Ronquillo-Freire, Carlos A. Garcia, Marcelo V. García","doi":"10.1007/978-3-030-68285-9_51","DOIUrl":"https://doi.org/10.1007/978-3-030-68285-9_51","url":null,"abstract":"","PeriodicalId":176258,"journal":{"name":"Information Technology and Systems","volume":"77 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-01-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115987437","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-04DOI: 10.1007/978-3-030-68285-9_52
Jean Martin Solis-Quispe, Kathia Milagros Quico-Cauti, W. Ugarte
{"title":"Chatbot to Simplify Customer Interaction in e-Commerce Channels of Retail Companies","authors":"Jean Martin Solis-Quispe, Kathia Milagros Quico-Cauti, W. Ugarte","doi":"10.1007/978-3-030-68285-9_52","DOIUrl":"https://doi.org/10.1007/978-3-030-68285-9_52","url":null,"abstract":"","PeriodicalId":176258,"journal":{"name":"Information Technology and Systems","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-01-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122118157","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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