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Harnessing Knowledge, Innovation and Competence in Engineering of Mission Critical Systems最新文献

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Introductory Chapter: KM in Mission Critical Environments - Process vs. People! 导论章:关键任务环境中的知识管理——过程与人!
A. Hessami
Unlike safety that is purely human focused, security is regarded as freedom from unacceptable risk of harm to people, loss to business and property or the natural environment. Unlike safety, security is characterised by malicious intent within the cyber, physical and organisational context and as yet not generally regulated. However, in the same manner as safety, assurance of security of complex products and services is another major challenge in mission critical systems.
与纯粹以人为中心的安全不同,安全被视为不受人身伤害、商业和财产损失或自然环境的不可接受风险的影响。与安全不同,安全的特点是在网络、物理和组织环境中存在恶意意图,目前尚未得到普遍监管。然而,与安全一样,复杂产品和服务的安全保障是关键任务系统的另一个主要挑战。
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引用次数: 0
An ISM Approach to Evaluate Critical Success Factors for Knowledge Management in the Kingdom of Saudi Arabia ISM方法评估沙特阿拉伯王国知识管理的关键成功因素
S. Renukappa, S. Suresh, Saeed Al Nabt, Redouane Sarrakh, Khaled Algahtani
The Kingdom of Saudi Arabia (KSA) government aims to reduce fiscal deficit by improving efficiency, reducing costs, as well as its subsidies. This often calls for the creation, use and exploitation of new knowledge. Therefore, knowledge assets must be properly managed to provide an environment for well-informed decisions. The aim of this chapter is to investigate the critical success factors (CSFs) for effective implementation of Knowledge Management (KM) strategies in the KSA public sector organisations. Semi-structured interviews with 42 public sector directors and managers were conducted. Nine key CSFs were revealed. The association between the identified factors is established by employing an interpretive structural modelling methodology. The Matrix of Cross-Impact Multiplications Applied to Classification analysis is carried out for identifying the factors having high influential power. The results indicated that ‘leadership’ and ‘organisational culture’ are the most significant critical success factors having highest driving power. The chapter concludes that leadership plays a key role in implementing KM strategies in the KSA. Leadership is about preparing organisation with a KM vision and values. The findings of this research provide valuable insight and guidance which will help the public sector decision makers to accomplish KM strategies effectively.
沙特阿拉伯王国(KSA)政府旨在通过提高效率、降低成本和补贴来减少财政赤字。这通常要求创造、使用和开发新知识。因此,必须对知识资产进行适当的管理,以便为充分了解情况的决策提供一个环境。本章的目的是调查在沙特阿拉伯公共部门组织有效实施知识管理(KM)战略的关键成功因素(csf)。我们对42位公营机构董事及经理进行了半结构化访谈。9个关键csf被发现。确定的因素之间的联系是通过采用解释性结构建模方法建立的。将交叉影响乘法矩阵应用于分类分析,以识别具有较大影响力的因素。结果表明,“领导力”和“组织文化”是最重要的关键成功因素,具有最高的驱动力。本章的结论是,领导在KSA实施知识管理战略中起着关键作用。领导力是关于为组织准备知识管理的愿景和价值观。本研究的结果为公共部门决策者有效地实施知识管理战略提供了有价值的见解和指导。
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引用次数: 3
Importance of Social Networks for Knowledge Sharing and the Impact of Collaboration on Network Innovation in Online Communities 社会网络对知识共享的重要性及协作对在线社区网络创新的影响
Stefan Kambiz Behfar
Innovation results from interactions between different sources of knowledge, where these sources aggregate into groups interacting within (intra) and between (inter) groups. Interaction among groups for innovation generation is defined as the process by which an innovation is communicated through certain channels over time among members of a social system. Apart from the discussion about knowledge management within organizations and the discussion about social network analysis of organizations on the topic of innovation and talks about various trade-offs between strength of ties and bridging ties between different organizational groups, within the topic of open source software (OSS) development researchers have used social network theories to investigate OSS phenomenon including communication among developers. It is already known that OSS groups are more networked than the most organizational communities; In OSS network, programmers can join, participate and leave a project at any time, and in fact developers can collaborate not only within the same project but also among different projects or teams. One distinguished feature of the open source software (OSS) development model is the cooperation and collaboration among the members, which will cause various social networks to emerge. In this chapter, the existing gap in the literature with regard to the analysis of cluster or group structure as an input and cluster or group innovation as an output will be addressed, where the focus is on “impact of network cluster structure on cluster innovation and growth” by Behfar et al., that is, how intra- and inter-cluster coupling, structural holes and tie strength impact cluster innovation and growth, and “knowledge management in OSS communities: relationship between dense and sparse network structures.” by Behfar et al., that is, knowledge transfer in dense network (inside groups) impacts on knowledge transfer in sparse network (between groups).
创新源于不同知识来源之间的相互作用,这些知识来源聚集成群体,在群体内部和群体之间相互作用。创新产生的群体之间的互动被定义为创新通过一定的渠道随着时间的推移在社会系统的成员之间传播的过程。除了关于组织内部知识管理的讨论和关于创新主题的组织社会网络分析的讨论,以及关于不同组织群体之间的联系强度和桥梁联系之间的各种权衡的讨论之外,在开源软件(OSS)开发主题中,研究人员已经使用社会网络理论来调查OSS现象,包括开发人员之间的沟通。众所周知,OSS小组比大多数组织社区更加网络化;在OSS网络中,程序员可以随时加入、参与和离开一个项目,事实上,开发人员不仅可以在同一个项目中协作,还可以在不同的项目或团队中协作。开源软件(OSS)开发模式的一个显著特征是成员之间的合作和协作,这将导致各种社交网络的出现。在本章中,将解决文献中关于集群或群体结构作为输入和集群或群体创新作为输出的分析的现有空白,其中重点是Behfar等人的“网络集群结构对集群创新和增长的影响”,即集群内部和集群之间的耦合、结构孔和纽带强度如何影响集群创新和增长,以及“OSS社区中的知识管理:密集和稀疏网络结构之间的关系。,即密集网络(组内)的知识转移会影响稀疏网络(组间)的知识转移。
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引用次数: 2
Systems Engineering as an Essential Organizational Competence for Knowing and Innovating 系统工程作为组织认识和创新的基本能力
M. Henshaw, Sofia Ahlberg Pilfold
Systems Engineering is described as a transdisciplinary approach that integrates all disciplines and specialty groups into a team effort, developing an innovation from concept to fully operational system. However, its procedural nature has been viewed by some as inhibiting innovation. By considering the whole of the innovation cycle, we demonstrate that Systems Engineering is actually essential to overcome the so-called valley of death in terms of technology readiness. Drawing on two case studies of knowledge management in large organizations (one government and one private industry), we show the benefits of a perspective in which the organization is viewed as a system through which dispersed explicit and tacit knowledge may be integrated to support innovation. However, this relies on appreciations of the full range of different knowledge types and the importance of organizational culture in the knowing and action cycle. The importance of organizations and the individuals within them adopting systemic thinking and systematic effectiveness are essential attributes of innovation: these are embodied in the discipline of Systems Engineering.
系统工程被描述为一种跨学科的方法,它将所有学科和专业团体整合到一个团队的努力中,开发从概念到完全可操作系统的创新。然而,一些人认为其程序性阻碍了创新。通过考虑整个创新周期,我们证明系统工程实际上是克服所谓的死亡之谷在技术准备方面的必要条件。通过对大型组织(一个政府和一个私营企业)知识管理的两个案例研究,我们展示了将组织视为一个系统的观点的好处,通过该系统,分散的显性和隐性知识可以整合在一起,以支持创新。然而,这依赖于对所有不同知识类型的欣赏以及组织文化在认识和行动周期中的重要性。组织和其中的个人采用系统思维和系统有效性的重要性是创新的基本属性:这些体现在系统工程的学科中。
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引用次数: 0
Harnessing IoT Data and Knowledge in Smart Manufacturing 在智能制造中利用物联网数据和知识
Joseph S. M. Yuen, K. Choy, Y. Tsang, H. Y. Lam
In the modern digitalized era, the use of electronic devices is a necessity in daily life, with most end users requiring high product quality of these devices. During the electronics manufacturing process, environmental control, for monitoring ambient temperature and relative humidity, is one of the critical elements affecting product quality. However, the manufacturing process is complicated and involves numerous sections, such as processing workshops and storage facilities. Each section has its own specific requirements for environmental conditions, which are checked regularly and manually, such that the whole environmental control process becomes time-consuming and inefficient. In addition, the reporting mechanism when conditions are out of specification is done manually at regular intervals, resulting in a certain likelihood of serious quality deviation. There is a substantial need for improving knowledge management under smart manufacturing for full integration of Internet of Things (IoT) data and manufacturing knowledge. In this chapter, an Internet-of-Things Quality Prediction System (IQPS), which is a mission critical system in electronics manufacturing, is proposed in adopting the advanced IoT technologies to develop a real-time environmental monitoring scheme in electronics manufacturing. By deploying IQPS, the total intelligent environmental monitoring is achieved, while product quality is predicted in a systematic manner.
在现代数字化时代,电子设备的使用是日常生活的必需品,大多数终端用户对这些设备的产品质量要求很高。在电子产品制造过程中,环境控制是影响产品质量的关键因素之一,用于监测环境温度和相对湿度。然而,制造过程是复杂的,涉及许多部分,如加工车间和储存设施。每个工段对环境条件都有自己的具体要求,需要定期手工检查,使得整个环境控制过程变得费时低效。此外,当条件不符合规范时,报告机制是定期手动完成的,这导致了严重质量偏差的一定可能性。为实现物联网数据与制造知识的充分融合,智能制造下的知识管理亟待完善。本章提出了采用先进的物联网技术开发电子制造环境实时监测方案的物联网质量预测系统(IQPS),这是电子制造中的关键任务系统。通过部署IQPS,实现了对环境的全面智能监测,同时对产品质量进行了系统的预测。
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引用次数: 0
Evolution of Communication Skills in Virtual Product Development Process: Experience From EGPR 虚拟产品开发过程中沟通技巧的演变:来自EGPR的经验
N. Vukašinović, J. Benedičič, R. Zavbi
More than a decade of continuous international collaboration of several European universities in teaching new product development in virtual environment gives unique opportunity to investigate evolution and development of communication techniques for NPD collaboration in virtual environment. This chapter provides theoretical and practical view on different aspects: technical evolution of ICT tools, development and fostering of communication flow, personal aspects of IT communication, with important emphasis on building of trust within virtual teams. The reader can extract from this chapter guidelines for work in collaborative virtual environment, to run effectively either small projects, meetings and lectures or even more complex projects, distributed among several dislocated teams. The chrono-logical overview of the continuous virtual communication in the last 15 years gives also fair suggestions about future evolution for the next decade.
十多年来,欧洲几所大学在虚拟环境中教授新产品开发方面的持续国际合作,为研究虚拟环境中新产品开发合作的通信技术的演变和发展提供了独特的机会。本章提供了不同方面的理论和实践观点:ICT工具的技术演变,沟通流程的发展和促进,IT沟通的个人方面,重点是在虚拟团队中建立信任。读者可以从本章中提取出在协作虚拟环境中工作的指导方针,以有效地运行小项目,会议和讲座,甚至更复杂的项目,分布在几个错位的团队中。按时间顺序对过去15年的持续虚拟通信进行了概述,并对下一个十年的未来发展提出了合理的建议。
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引用次数: 0
Simplexity: A Hybrid Framework for Managing System Complexity 简单性:管理系统复杂性的混合框架
M. Reiss
Knowledge management, management of mission critical systems, and complexity management rely on a triangular support connection. Knowledge management provides ways of creating, corroborating, collecting, combining, storing, transferring, and sharing the know-why and know-how for reactively and proac-tively handling the challenges of mission critical systems. Complexity management, operating on “complexity” as an umbrella term for size, mass, diversity, ambiguity, fuzziness, randomness, risk, change, chaos, instability, and disruption, delivers support to both knowledge and systems management: on the one hand, support for dealing with the complexity of managing knowledge, i.e., furnishing criteria for a common and operationalized terminology, for dealing with mediating and moderating concepts, paradoxes, and controversial validity, and, on the other hand, support for systems managers coping with risks, lack of transparence, ambiguity, fuzziness, pooled and reciprocal interdependencies (e.g., for attaining interoper-ability), instability (e.g., downtime, oscillations, disruption), and even disasters and catastrophes. This support results from the evident intersection of complexity management and systems management, e.g., in the shape of complex adaptive systems, deploying slack, establishing security standards, and utilizing hybrid concepts (e.g., hybrid clouds, hybrid procedures for project management). The complexity-focused manager of mission critical systems should deploy an ambi-dextrous strategy of both reducing complexity, e.g., in terms of avoiding risks, and of establishing a potential to handle complexity, i.e., investing in high availability, business continuity, slack, optimal coupling, characteristics of high reliability organizations, and agile systems. This complexity-focused hybrid approach is labeled “simplexity.” It constitutes a blend of complexity reduction and complexity augmentation, relying on the generic logic of hybrids: the strengths of complexity reduction are capable of compensating the weaknesses of complexity augmentation and vice versa. The deficiencies of prevalent simplexity models signal that this blended approach requires a sophisticated architecture. In order to provide a sound base for aligned upsizing and downsizing of capacities, the relevance of diversity management (e.g., in terms of deviations and errors), and the scope of risk management instruments. Strategies (e.g., heuristics, step-by-step procedures) and tools for managing simplexity-guided projects are outlined.
知识管理、关键任务系统管理和复杂性管理依赖于三角支持连接。知识管理提供了创建、验证、收集、组合、存储、转移和共享知识的方法,用于反应性和前瞻性地处理关键任务系统的挑战。复杂性管理,将“复杂性”作为规模、质量、多样性、模糊性、模糊性、随机性、风险、变化、混乱、不稳定性和中断的总称,为知识和系统管理提供支持:一方面,支持处理管理知识的复杂性,即,为通用的和可操作的术语提供标准,用于处理调解和调节概念,悖论和有争议的有效性,另一方面,支持系统管理人员处理风险,缺乏透明度,模糊性,模糊性,汇集和相互依赖性(例如,获得互操作性),不稳定性(例如,停机时间,振荡,中断),甚至是灾难和灾难。这种支持来自于复杂性管理和系统管理的明显交叉,例如,以复杂自适应系统的形式,部署slack,建立安全标准,以及利用混合概念(例如,混合云,项目管理的混合过程)。任务关键系统的关注复杂性的管理者应该部署一种双管齐下的策略,既要降低复杂性(例如,在避免风险方面),又要建立处理复杂性的潜力(例如,投资于高可用性、业务连续性、松弛、最优耦合、高可靠性组织的特征和敏捷系统)。这种以复杂性为中心的混合方法被称为“简单性”。它是复杂性减少和复杂性增加的混合,依赖于混合的一般逻辑:复杂性减少的优点能够弥补复杂性增加的缺点,反之亦然。普遍存在的简单性模型的不足表明,这种混合方法需要复杂的体系结构。为了为协调一致地扩大和缩小能力、多样性管理的相关性(例如,在偏差和误差方面)和风险管理手段的范围提供坚实的基础。概述了管理简单性指导项目的策略(例如,启发式方法、分步程序)和工具。
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引用次数: 1
Knowledge Redundancy Cycles in Complex Mission-Critical Systems 复杂关键任务系统中的知识冗余循环
D. Mann
Based on a 20-year, 10-million case study programme of research, 98% of all innovation attempts end in failure. The main aim of the research has been to decode the underpinning, first-principle-driven ‘DNA’ of the 2% of successful attempts. Sitting right at the centre of this DNA is a triad of fundamentals: the need to embrace the dynamics of complex adaptive systems, the need to actively seek out and eliminate compromises and contradictions, and the need for industry domains to periodically unlearn knowledge that has become redundant. The chapter discusses all three of these pillars. Particular attention is paid to the knowledge redundancy topic, where the fact that the life-cycle of knowledge follows distinct, repeating patterns of evolution at meta, macro and microhierarchical levels is demonstrated. The research further demonstrates how organizations can use these patterns to objectively identify redundancy ‘pulse-rates’ and thus objectively manage both the acquisition of required new knowledge and the disposal of knowledge that is no longer fit for purpose. The research shows too that a key aspect of this ‘unlearning’ activity demands that organizational leaders acknowledge and accommodate the very human emotions that accompany change initiatives where the things that define a person’s competence become a hazard to the future success of the enterprise.
根据一项20年、1000万个案例研究项目的研究,98%的创新尝试以失败告终。这项研究的主要目的是破译2%成功尝试的基础、第一原则驱动的“DNA”。这个DNA的核心是三个基本要素:需要接受复杂适应系统的动态,需要积极寻找并消除妥协和矛盾,需要行业领域定期忘记已经变得多余的知识。本章讨论了这三个支柱。特别关注知识冗余主题,其中知识的生命周期在元、宏观和微观层次上遵循不同的、重复的进化模式。该研究进一步展示了组织如何使用这些模式客观地识别冗余“脉冲率”,从而客观地管理所需新知识的获取和不再适合目的的知识的处置。研究还表明,这种“忘却”活动的一个关键方面要求组织领导者承认并适应伴随变革计划而来的人类情感,在这种情感中,定义一个人的能力的东西会成为企业未来成功的危险。
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引用次数: 0
Intelligent Systemic/Systematic Innovation and Its Role in Delivering Improvement and Change in the Design of Mission Critical Systems 智能系统/系统创新及其在关键任务系统设计中的改进和变化中的作用
Farhad Fassihi, R. Ghaffari
Mission critical systems (MCS) are complex nested hierarchies of systems, subsystems and components with defined purpose, characteristics, boundaries and interfaces, working in harmony to deliver vital organisational functionalities. Upgrading MCS performance is inevitable when capability enhancement is required or new technologies emerge. Improving MCS however is considered with certain degrees of reluctance due to their sensitive role in organisations and the potential disruptive impact of unexpected consequences of change. Innovation in MCS often appears in small steps that affect the entire system due to their highly interdependent structures. Effective management of innovation introduction in complex systems require sys-temic/systematic processes that involve process management and collective analysis, scoping, decision-making and R&D which relies on effective information sharing. This approach should run throughout the system and must include all aspects and stakeholders, utilising the skills and knowledge of all involved. This chapter describes the basic concepts and potential approaches that could be utilised to build intelligent systemic/systematic and collaborative environments for MCS innovation. Advances in ICT technologies provide an opportunity to access the wider sphere of knowledge and support the systemic innovation processes. Adopting systemic approaches increases process efficacy, leading to more reliable solutions, shorter development lead times and reduced costs.
关键任务系统(MCS)是由系统、子系统和组件组成的复杂嵌套层次结构,具有明确的目的、特征、边界和接口,协同工作以提供重要的组织功能。当需要增强能力或出现新技术时,升级MCS性能是不可避免的。然而,由于MCS在组织中的敏感作用和变化的意外后果的潜在破坏性影响,改进MCS在一定程度上是不情愿的。MCS的创新往往出现在影响整个系统的小步骤中,因为它们的结构高度相互依赖。复杂系统中创新引入的有效管理需要系统化的过程,包括过程管理和集体分析、范围界定、决策和研发,这些过程依赖于有效的信息共享。这种方法应该贯穿整个系统,必须包括所有方面和利益相关者,利用所有相关人员的技能和知识。本章描述了可用于为MCS创新构建智能系统/系统和协作环境的基本概念和潜在方法。信息通信技术的进步为获取更广泛的知识领域和支持系统创新进程提供了机会。采用系统化的方法可以提高流程效率,带来更可靠的解决方案、更短的开发周期和更低的成本。
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引用次数: 0
Redundancy and Synchronisation Management in Mission- and Time-Critical Wireless Sensor Networks 任务和时间关键型无线传感器网络中的冗余和同步管理
Davide Scazzoli, M. Magarini, G. Verticale
Wireless sensor networks (WSNs) are a technology that has been increasingly adopted thanks to their ability to inexpensively and safely gather information in difficult-to-access environments. Because of this they are an invaluable tool to gather knowledge about health, usage, and performance parameters of products in any environment as well as identify the onset of, and avoid or mitigate, catastrophic failures. This chapter will introduce the benefits that WSNs can bring to the process of knowledge management for the development and maintenance of products as well as discuss emerging research trends regarding two prominent concerns inher-ent to WSNs: redundancy management and synchronisation. After reviewing these results, their impact and applicability to mission-critical applications will be discussed, as well as the interaction between the solutions.
无线传感器网络(wsn)是一种越来越多地被采用的技术,因为它能够在难以进入的环境中以低成本和安全的方式收集信息。因此,它们是收集有关任何环境中产品的健康、使用和性能参数的知识,以及识别、避免或减轻灾难性故障的发生的宝贵工具。本章将介绍WSNs可以为产品开发和维护的知识管理过程带来的好处,并讨论关于WSNs固有的两个突出问题的新兴研究趋势:冗余管理和同步。在回顾这些结果之后,将讨论它们对关键任务应用程序的影响和适用性,以及解决方案之间的相互作用。
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引用次数: 0
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Harnessing Knowledge, Innovation and Competence in Engineering of Mission Critical Systems
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