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Platform Manajemen Bisnis dengan Memanfaatkan Chatbot sebagai Virtual Business Assistant Berbasis Omnichannel di Desa Wisata Cimindi 在西敏迪旅游村利用聊天机器人作为基于全渠道的虚拟商务助理,打造商务管理平台
Pub Date : 2024-07-06 DOI: 10.29244/mikm.19.1.50-59
Riri Mardaweni, Nova Agustina, Raden Meina Widiastuti, Hadah Muallimah, A. Fatah, Mochamad Saidiman
Desa Wisata Cimindi adalah salah satu destinasi pariwisata yang terus berkembang saat ini. Namun, pengelolaan usaha di desa tersebut masih menghadapi berbagai tantangan terutama dalam layanan yang efisien kepada wisatawan. Dalam rangka meningkatkan pengalaman wisatawan dan efisiensi operasional, penelitian ini mengusulkan penerapan Virtual Business Assistant (VBA) melalui aplikasi chatbot berbasis omnichannel. Studi ini mengeksplorasi potensi aplikasi chatbot untuk meningkatkan interaksi dan pelayanan kepada wisatawan yang mengunjungi Desa Wisata Cimindi. Aplikasi chatbot ini didesain untuk operasi di berbagai kanal komunikasi (Whatsapp, Telegram, dan Instagram), mencakup pesan teks secara otomatis dan obrolan langsung. VBA ini akan dapat memberikan informasi seputar tempat wisata, rekomendasi makanan, jadwal acara, dan bantuan lainnya kepada pengunjung. Metode penelitian yang digunakan pada penelitian ini adalah metode kualitatif dan metode pengembangan system yang digunakan adalah Extreme Programming serta sebagai narasumber yaitu ketua BUMDesa Alkaustar Cimindi. Pengujian yang dilakukan pada penelitian ini adalah pengujian Blackbox. Hasil penelitian ini menunjukkan aplikasi dapat berfungsi dengan baik dan diharapkan dapat memberikan wawasan yang berharga bagi pengelola pariwisata, pelaku usaha dan peneliti di bidang teknologi informasi yang tertarik untuk mengintegrasikan teknologi chatbot daalam konteks pariwisata pedesaan.
西敏迪旅游村是当今持续发展的旅游目的地之一。然而,该村的商业管理仍面临各种挑战,尤其是在为游客提供高效服务方面。为了改善游客体验和提高运营效率,本研究建议通过基于全渠道的聊天机器人应用程序应用虚拟商业助理(VBA)。本研究探索了聊天机器人应用的潜力,以改善与到访西敏迪旅游村的游客的互动和服务。该聊天机器人应用程序可在多个通信渠道(Whatsapp、Telegram 和 Instagram)上运行,包括自动文本消息和即时聊天。该 VBA 将能为游客提供旅游景点信息、美食推荐、活动安排和其他帮助。本研究使用的研究方法是定性方法,使用的系统开发方法是极限编程,并由 BUMDesa Alkaustar Cimindi 负责人担任顾问。本研究进行的测试是黑盒测试。研究结果表明,该应用程序可以正常运行,有望为旅游管理者、商务人士和信息技术领域的研究人员提供有价值的见解,他们都对将聊天机器人技术整合到乡村旅游中感兴趣。
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引用次数: 0
Strategi Peningkatan Pemasaran Produk Ayam Organik Berkah Chicken Berkah Chicken 有机鸡肉产品的营销改进战略
Pub Date : 2024-07-06 DOI: 10.29244/mikm.19.1.60-68
Alfi Ziadatun Nisa, Mimin Aminah
Berkah Chicken merupakan produsen ayam organik yang berpusat di Kuningan, Jawa Barat. Adanya persaingan produk sejenis dan kurangnya promosi pemasaran menyebabkan penjualan masih belum maksimal. Oleh karena itu, penelitian ini bertujuan untuk (1) Mengidentifikasi faktor-faktor yang menjadi kekuatan, kelemahan, peluang, dan ancaman bagi Berkah Chicken, (2) Merumuskan strategi alternatif berdasarkan matriks IE gambaran posisi perusahaan, dan (3) Merekomendasikan strategi alternatif yang tepat untuk meningkatkan pemasaran Berkah Chicken. Data penelitian diperoleh dari data primer dan sekunder. Penelitian menggunakan matriks IE dan SWOT untuk merumuskan strategi alternatif, serta QSPM untuk menentukan urutan prioritas strategi alternatif. Didapatkan faktor kekuatan utamanya produk bersertifikasi halal dan organik dengan memiliki peluang memperluas kerjasama dan produk ayam banyak diminati masyarakat. Hasil dari matriks IE menunjukkan ayam organik Berkah Chicken berada pada sel 4 dengan strategi Grow and Build, yaitu berada di posisi yang cukup baik dengan memanfaatkan kekuatan produk dan peluang yang ada. Analisis SWOT menghasilkan sembilan strategi alternatif dan strategi alternatif prioritas utamanya adalah memperluas kerja sama dengan restoran dan supermarket dari skor TAS sebesar 6,512.
Berkah Chicken 是一家位于西爪哇 Kuningan 的有机鸡生产商。由于存在同类产品竞争和缺乏市场推广,销售情况仍未达到最佳。因此,本研究旨在:(1)识别成为 Berkah Chicken 公司优势、劣势、机会和威胁的因素;(2)根据公司所处地位的 IE 矩阵概述,制定替代战略;(3)建议适当的替代战略,以改善 Berkah Chicken 公司的营销。研究数据来自一手和二手数据。研究使用 IE 矩阵和 SWOT 矩阵制定替代战略,并使用 QSPM 确定替代战略的优先顺序。主要的优势因素是清真认证和有机产品,有机会扩大合作,鸡肉产品在公众中的需求量很大。IE 矩阵的结果显示,Berkah Chicken 有机鸡肉位于第 4 单元,采用 "成长和建设 "战略,利用产品优势和现有机会,处于相当有利的位置。SWOT 分析产生了九个备选战略,其中最优先的备选战略是扩大与餐馆和超市的合作,TAS 得分为 6,512 分。
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引用次数: 0
Pengaruh Gaya Kepemimpinan, Komunikasi, dan Disiplin Kerja Terhadap Kinerja Karyawan Pada Restoran Kedai Kita Bogor 领导风格、沟通和工作纪律对茂物 Kedai Kita 餐厅员工绩效的影响
Pub Date : 2023-11-07 DOI: 10.29244/mikm.18.2.190-195
Firdayanti Firdayanti, Juwaini Ahmad, Amir Tengku Ramly
The problem that is used as the object of research is that the leadership style applied to employees is still not good, there are communication barriers between superiors and employees that are still less effective and regulations regarding work discipline that must be obeyed by employees. This research was conducted with the aim of analyzing the factors that influence the performance of our restaurant kedai kita in Bogor. Data collection was through questionnaires and the data analysis technique used in this research was a quantitative method with the help of the SPSS 22.0 program. The assessment system used in this research is a Likert scale. This research uses multiple linear regression analysis. The population in this study was all restaurant employees, totaling 60 people. The sampling technique in this research used saturated sampling. The research results concluded that leadership style had a positive and significant effect on employee performance. Communication has a positive and significant effect on employee performance. Work discipline has a positive and significant effect on employee performance.
作为研究对象的问题是,对员工的领导方式仍然不够好,上下级之间的沟通仍然存在障碍,员工必须遵守工作纪律方面的规定。本研究旨在分析影响茂物 kedai kita 餐厅业绩的因素。数据收集是通过调查问卷进行的,数据分析技术是在 SPSS 22.0 程序的帮助下采用的定量方法。本研究使用的评估系统是李克特量表。本研究采用多元线性回归分析法。本研究的研究对象是所有餐厅员工,共计 60 人。本研究采用的抽样技术为饱和抽样。研究结果认为,领导风格对员工绩效有积极而显著的影响。沟通对员工绩效有积极而显著的影响。工作纪律对员工绩效有积极而显著的影响。
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引用次数: 0
Strategi Pengembangan Paket Oleh-Oleh Olahan Salak di Kelompok Tani Ambudi Makmur 2 安布迪-马克穆尔农民 2 组的 Salak 加工纪念品包装发展战略
Pub Date : 2023-11-06 DOI: 10.29244/mikm.18.2.163-169
Ayutyas Sayekti, Rizqiyatul Amaliyah
Ambudi Makmur 2 Farmer Group is an agribusiness company in Bangkalan Regency whose main commodity is engaged in salak crops. Agribusiness activities in this company include on-farm activities and salak processing activities. The COVID-19 pandemic caused sales of processed salak products to decline and this condition had an impact on decreasing company revenue. This study aims to formulate a strategy to increase sales of processed salak products in the new normal period through sales in the form of processed salak souvenir packages. The target market for salak processed souvenir packages is not only Bangkalan tourists but also the general public around Bangkalan. The methods used are SWOT analysis, non-financial analysis, and financial analysis with respondents being business voters, employees, consumers and tourism officials. The strategy used by the Ambudi Makmur 2 Farmer Group for planning business development ideas in the new normal period is the S-T (Strength-Threats) strategy by developing souvenir packages processed by salak. Based on the results of non-financial analysis and financial analysis, the development of this salak processed souvenir package is feasible to run.
Ambudi Makmur 2 Farmer Group 是 Bangkalan 地区的一家农业综合企业,其主要商品是沙拉。该公司的农业综合企业活动包括农场活动和沙拉加工活动。COVID-19 大流行导致沙拉加工产品的销售量下降,从而影响了公司收入的减少。本研究旨在制定一项战略,在新常态时期通过柚子加工纪念品包装的形式增加柚子加工产品的销售。沙叻加工纪念品套餐的目标市场不仅是邦加兰游客,还包括邦加兰周边的普通大众。采用的方法包括 SWOT 分析、非财务分析和财务分析,受访者包括企业选民、员工、消费者和旅游官员。Ambudi Makmur 2 号农民集团在新常态时期规划业务发展思路时采用的战略是 S-T(优势-威胁)战略,即开发由 salak 加工的纪念品套餐。根据非财务分析和财务分析的结果,开发由沙拉加工的纪念品包装是可行的。
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引用次数: 0
Pengaruh Sertifikasi Halal dan Bauran Pemasaran Terhadap Intensi Pembelian Konsumen Muslim Pada Produk Minuman Kopi Kekinian 清真认证和营销组合对穆斯林消费者购买当代咖啡饮料产品意向的影响
Pub Date : 2023-11-06 DOI: 10.29244/mikm.18.2.125-132
Rayhan Arfi Mubarak, Laily Dwi Arsyianti, Nur Hasanah
This research aims to analyze the influence of the halal label on the intention to purchase contemporary coffee labeled halal in Indonesia and analyze the influence of the marketing mix (product, price, place, promotion) on the intention to purchase contemporary coffee labeled halal in Indonesia. . This research was conducted on consumers who were at least 20 years old, Muslim and had purchased and were interested in consuming contemporary coffee products that were halal certified. with a total of 110 respondents using purposive sampling. The aim of this research is to analyze the influence of halal labeling on interest in buying contemporary coffee labeled halal in Indonesia, analyze the influence of the marketing mix (product, price, place, promotion) on interest in buying contemporary coffee labeled halal in Indonesia and analyze what strategies can be implemented to increase Interest in contemporary halal certified coffee products. Data collection was carried out by filling out an online questionnaire. The statistical analysis used is the PLS Structural Equation Model (SEM). The results of this research show that the influence of the halal label has a positive and significant relationship with the intention to buy contemporary coffee and shows that the marketing mix consisting of product, place and promotion variables has a positive and significant relationship with the intention to purchase contemporary coffee, while the price variable has a negative effect. and negative. does not have a significant effect on interest in buying contemporary coffee. This is because the good quality of service, place and product means that consumers do not consider the current price of coffee.
本研究旨在分析清真标签对印尼当代清真咖啡购买意向的影响,并分析营销组合(产品、价格、地点、促销)对印尼当代清真咖啡购买意向的影响。.本研究采用目的性抽样法,对至少 20 岁、穆斯林、购买过并有兴趣消费获得清真认证的当代咖啡产品的消费者进行了调查,共有 110 名受访者。本研究的目的是分析清真标签对购买印尼当代清真标签咖啡的兴趣的影响,分析营销组合(产品、价格、地点、促销)对购买印尼当代清真标签咖啡的兴趣的影响,并分析可以实施哪些策略来提高对当代清真认证咖啡产品的兴趣。数据收集是通过填写在线问卷进行的。使用的统计分析方法是 PLS 结构方程模型(SEM)。研究结果表明,清真标签的影响与当代咖啡的购买意向有显著的正相关关系,并表明由产品、地点和促销变量组成的营销组合与当代咖啡的购买意向有显著的正相关关系,而价格变量对当代咖啡的购买意向有负面影响。这是因为优质的服务、场所和产品意味着消费者不会考虑咖啡的当前价格。
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引用次数: 0
Strategi Pengembangan Usaha Bandeng Duri Lunak Mandala Presto Berbasis Model Bisnis Kanvas Di Kabupaten Bogor 茂物县基于帆布商业模式的 Mandala Presto 软刺虱目鱼业务发展战略
Pub Date : 2023-11-06 DOI: 10.29244/mikm.18.2.180-189
Zulfa Sania Dasairy, M. Hubeis, Tjahja Muhandri
Mandala Presto is one of the milkfish processing businesses in Bogor Regency. The business started producing soft-boned milkfish without packaging in 2011. Collaborating with 35 street vendors, they sold soft-boned milkfish in traditional markets and through door-to-door sales. In 2018, the owner changed the business model to focus on hygienic vacuum-packaged soft-boned milkfish. The aims of this study were (1) to identify internal and external factors influencing the development of Mandala Presto's soft-boned milkfish business, (2) to develop the implementation of Mandala Presto's soft-boned milkfish business model canvas for its business strategy, and (3) to determine the prioritized strategy choices from the nine elements of the business model canvas to enhance the growth of Mandala Presto's soft-boned milkfish business. The method used was the business model canvas to map the condition of Mandala Presto, followed by descriptive and quantitative analysis including the internal factor evaluation (IFE) matrix, external factor evaluation (EFE) matrix, internal-external (IE) matrix, strengths, weaknesses, opportunities, and threats (SWOT) matrix, and analytical hierarchy process (AHP) for business model improvement. The IFE calculation result is 3.32, and the EFE calculation result is 2.79, which are mapped in the IE matrix in cell IV, indicating that the business is in a growing and developing position. The priority strategy determination with AHP focuses on four elements of the business model canvas: key partners, key activities, channels, and key resources.
Mandala Presto 是茂物县的一家虱目鱼加工企业。该企业于 2011 年开始生产无包装的软骨虱目鱼。他们与 35 个街头小贩合作,在传统市场和通过上门销售的方式销售软骨虱目鱼。2018 年,店主改变了经营模式,专注于卫生真空包装软骨虱目鱼。本研究的目的是:(1)确定影响 Mandala Presto 软骨牛奶鱼业务发展的内部和外部因素;(2)制定 Mandala Presto 软骨牛奶鱼业务模式画布的业务战略实施方案;(3)从业务模式画布的九个要素中确定优先战略选择,以促进 Mandala Presto 软骨牛奶鱼业务的增长。所采用的方法是用商业模式画布绘制 Mandala Presto 的状况图,然后进行描述性和定量分析,包括内部因素评价(IFE)矩阵、外部因素评价(EFE)矩阵、内部-外部(IE)矩阵、优势、劣势、机会和威胁(SWOT)矩阵,以及用于改进商业模式的层次分析法(AHP)。IFE 计算结果为 3.32,EFE 计算结果为 2.79,这两个结果映射到 IE 矩阵的第 IV 单元格中,表明企业正处于成长和发展阶段。利用 AHP 确定优先战略的重点是商业模式画布的四个要素:关键合作伙伴、关键活 动、渠道和关键资源。
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引用次数: 0
Strategi Pengembangan Pada Produk Inovasi Biskuneo (Studi Kasus: Tenant Badan Riset Inovasi Nasional) Biskuneo 创新产品开发战略(案例研究:国家创新研究机构租户)
Pub Date : 2023-11-06 DOI: 10.29244/mikm.18.2.170-179
Eka Novah Yuanto, S. Raharja, Mimin Aminah
Biskuneo is one of the innovative products resulting from research by the National Innovation Research Agency (BRIN) to find the right commercialization strategy based on market demand to support industry needs. The aims of this study were (1) to identify internal and external factors that influence the development strategy of Biskuneo innovation products and (2) to compile the application of the Biskuneo innovation product canvas business model to business development. The canvas business model method is used to map the condition of Biskuneo products, followed by a descriptive and quantitative analysis consisting of an internal factor evaluation matrix (IFE), an external factor evaluation matrix (EFE), an internal-external matrix (IE), a matrix of strengths, weaknesses, opportunities, and threats (SWOT). The IFE calculation result is 2.339 and the EFE calculation result is 2.580 which is mapped in the IE matrix in cell V, indicating that Biskuneo is in a position to grow and develop. Strategy determination in the SWOT matrix is ​​in quadrant I (SO strategy), namely the product has great opportunities and strengths so that it can take advantage of existing opportunities. The recommended strategy is an aggressive/progressive strategy.
Biskuneo 是国家创新研究局(BRIN)为根据市场需求找到正确的商业化战略以支持行业需求而开展的研究的创新产品之一。本研究的目的是:(1)确定影响比斯库诺创新产品发展战略的内部和外部因素;(2)梳理比斯库诺创新产品画布商业模式在企业发展中的应用。采用画布商业模型法绘制了比斯库诺产品的状况图,随后进行了描述性定量分析,包括内部因素评价矩阵(IFE)、外部因素评价矩阵(EFE)、内部-外部矩阵(IE)、优势、劣势、机会和威胁矩阵(SWOT)。IFE 计算结果为 2.339,EFE 计算结果为 2.580,映射到 IE 矩阵的第 V 单元格,表明比斯库尼奥处于成长和发展阶段。SWOT 矩阵中的战略确定位于第 I 象限(SO 战略),即该产品拥有巨大的机会和优势,可以利用现有的机会。建议采取的战略是进取型战略。
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引用次数: 0
Strategi Pengembangan Portofolio Pembiayaan Mikro di Bank Syariah Indonesia (Studi Kasus BSI Cabang Pembantu Bogor Dramaga Perwira) 印度尼西亚伊斯兰银行小额信贷组合发展战略(BSI 茂物支行 Dramaga Perwira 案例研究)
Pub Date : 2023-11-04 DOI: 10.29244/mikm.18.2.143-151
A. Yani, M. Hubeis, B. Suharjo
The role of micro, small and medium business (UMKM) in the structure of the Indonesian economy is important and strategic. Conventional and sharia banking support the increase of UMKM through funding, as well as technical and non-technical assistance. The research was taken at Bank Syariah Indonesia (BSI) Bogor Dramaga Perwira Sub-Branch Office (KCP), under supervision of Regional V Jakarta 2 and Bogor Area, with a focus on microfinance. The research objectives were (1) to identify internal and external factors that influence the microfinance portofolio development, (2) to formulate an appropriate strategy to increase the growth of microfinance portofolio and (3) to recommend the development of UMKM according to the existing BSI microfinance scheme. This research based on data and information from PT BSI in the period of 2018-2022 which affect financing performance. Data analyzed using the Internal Factor Evaluation (IFE) and the External Factor Evaluation (EFE) matrix, followed by Strength-Weaknesses-Opportunities-Threats (SWOT) and Quantitative Strategic Planning (QSP) matrixes. The internal factors that become strengths are the pricing of low-cost financing with BSI Kredit Usaha Rakyat (KUR) products, easy requirements, Service Level Agreement (SLA) fast financing processes and sharia-compliant financing agreements. External factors that become opportunities are the large number of UMKM, the public's interest to Islamic banking and many competing banks. Alternative strategies results of SWOT analysis followed by QSP matrix were building partnerships with the micro business community through micro cluster financing, maximizing online marketing and services, and innovating microfinance products.
微型、小型和中型企业(UMKM)在印尼经济结构中发挥着重要的战略作用。传统银行和伊斯兰教法银行通过提供资金以及技术和非技术援助来支持微型、小型和中型企业的发展。本研究在印度尼西亚伊斯兰银行(BSI)茂物德拉玛加-佩尔维拉支行(KCP)进行,由雅加达第二区和茂物区第五区监管,重点关注小额信贷。研究目标是:(1)确定影响小额贷款发展的内部和外部因素;(2)制定适当的战略,以提高小额贷款的增长;(3)根据 BSI 现有的小额贷款计划,对 UMKM 的发展提出建议。本研究基于 PT BSI 在 2018-2022 年期间影响融资绩效的数据和信息。数据分析采用内部因素评价(IFE)和外部因素评价(EFE)矩阵,然后是优势-劣势-机会-威胁(SWOT)和定量战略规划(QSP)矩阵。成为优势的内部因素包括 BSI Kredit Usaha Rakyat (KUR) 产品的低成本融资定价、简易要求、服务水平协议 (SLA) 快速融资流程和符合伊斯兰教法的融资协议。大量的 UMKM、公众对伊斯兰银行业务的兴趣以及众多竞争银行等外部因素也成为了机遇。根据 SWOT 分析和 QSP 矩阵得出的替代战略结果是,通过微型集群融资与微型企业社区建立伙伴关系、最大限度地利用在线营销和服务以及创新小额信贷产品。
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引用次数: 0
Pengaruh Optimalisasi Pengelolaan Transaksi Finansial Terhadap Pencapaian Penerimaan Pendapatan Yang Dimediasi oleh Fee Based Income Brilink 优化金融交易管理对实现以 Brilink 收费收入为媒介的收入的影响
Pub Date : 2023-11-04 DOI: 10.29244/mikm.18.2.133-142
Deliwanti Simatupang, R. Syarief, Irvandi Gustari
In recent years, the banking industry has experienced major challenges, namely unstable interest income. Banks need to consider alternative income outside of interest income. If the bank wants to maintain its profit level, the sources of income other than income from loan interest must be intensified through fee-based income. This study aims to determine the number of agents, CASA, jawara juragan agents, and BEP agents affecting BRILink financial transactions, financial transactions affecting BRILink fee-based income, and the implications of income receipts affected by BRILink fee-based income. This study uses secondary data with CASA variables, number of agents, jawara juragan agents, BEP agents, financial transactions, fee-based income (FBI), and income receipts. Data were analyzed using Structural Equation Modeling (SEM), which was processed through Smart PLS 4.0. The results showed that from the CASA variables, the number of agents, jawara juragan agents, and the BEP agents, only the number of agents significantly influenced BRILink financial transactions. BRILink's financial transactions significantly affect BRILink's fee-based income. BRILink's fee-based income has a significant influence on income receipts.
近年来,银行业遇到了重大挑战,即利息收入不稳定。银行需要考虑利息收入以外的其他收入。如果银行想保持利润水平,就必须通过收费收入来加强贷款利息收入以外的收入来源。本研究旨在确定影响 BRILink 金融交易的代理商、CASA、jawara juragan 代理商和 BEP 代理商的数量,影响 BRILink 收费收入的金融交易,以及受 BRILink 收费收入影响的收入的意义。本研究使用了包含 CASA 变量、代理商数量、jawara juragan 代理商、BEP 代理商、金融交易、收费收入(FBI)和收入收益的二手数据。数据采用结构方程模型(SEM)进行分析,并通过 Smart PLS 4.0 进行处理。结果显示,在 CASA 变量、代理商数量、jawara juragan 代理商和 BEP 代理商中,只有代理商数量对 BRILink 的财务交易有显著影响。BRILink 的财务交易对 BRILink 的收费收入有重大影响。BRILink 的收费收入对收入有重大影响。
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引用次数: 0
Pengaruh Penerapan Warehousing Management System terhadap Kinerja Operasional Pergudangan Perusahaan Logistik XYZ 仓储管理系统的实施对 XYZ 物流公司仓储运营绩效的影响
Pub Date : 2023-11-01 DOI: 10.29244/mikm.18.2.101-112
Tifany Yosephin Sihaloho, Nurul Hidayati
Perusahaan perlu menerapkan alat kinerja manajemen yang tepat untuk memaksimalkan operasional pergudangan. Operasional gudang yang semakin kompleks akan menjadi rumit apabila dilakukan secara manual. Perusahaan terus ditekan untuk meningkatkan operasi pergudangan dalam aplikasi berbasis sistem, salah satunya menggunakan warehousing management system (WMS). Perusahaan logistik PT XYZ telah menggunakan sistem ini  sebagai faktor pendukung kinerja operasional dalam perusahaan. Penggunaan warehousing management system perlu disesuaikan dengan tujuan dalam mencapai kinerja operasional pada perusahaan. Penelitian ini bertujuan untuk melihat bagaimana kualitas sistem, kualitas informasi, dan kualitas pelayanan pada penerapan warehousing management system berpengaruh terhadap kinerja operasional di perusahaan XYZ berdasarkan persepsi karyawan. Penelitian dilakukan di warehouse PT XYZ berlokasi di Cakung – Jakarta yang dimulai dari bulan Maret – Mei 2023 dengan responden sebanyak 80 karyawan pergudangan di perusahaan XYZ. Metode analisis data yang digunakan dalam penelitian ini adalah analisis deskriptif melalui tabulasi silang SPSS dan SEM-PLS. Hasil penelitian menunjukkan kualitas sistem, kualitas informasi, dan kualitas pelayanan pelanggan dari penerapan warehousing management system berpengaruh signifikan positif terhadap kinerja operasional perusahaan.
企业需要实施正确的绩效管理工具,以最大限度地提高仓储运作效率。日益复杂的仓储操作如果靠人工完成将变得复杂。公司不断面临压力,需要通过基于系统的应用来改善仓储业务,其中之一就是使用仓储管理系统(WMS)。PT XYZ 物流公司将该系统作为公司内部运营绩效的支持因素。仓储管理系统的使用需要根据公司实现运营绩效的目标进行调整。本研究旨在根据员工的看法,了解仓储管理系统实施过程中的系统质量、信息质量和服务质量如何影响 XYZ 公司的运营绩效。研究从 2023 年 3 月至 5 月在位于雅加达 Cakung 的 PT XYZ 仓库进行,以 XYZ 公司的 80 名仓储员工为调查对象。本研究采用的数据分析方法是通过 SPSS 交叉表和 SEM-PLS 进行描述性分析。结果显示,实施仓储管理系统后,系统质量、信息质量和客户服务质量对公司的运营绩效有显著的积极影响。
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引用次数: 0
期刊
MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah
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