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Drivers of consumer protection practices: implications for operational performance 消费者保护实践的驱动因素:对运营绩效的影响
3区 管理学 Q1 BUSINESS Pub Date : 2023-11-02 DOI: 10.1108/scm-06-2023-0284
Amrou Awaysheh, Robert D. Klassen, Asad Shafiq, P. Fraser Johnson
Purpose Globalization and increased outsourcing have contributed to increased supply chain complexity, exposing firms to greater vulnerability in the areas of product safety and supply chain security. Meanwhile, stakeholders pressure firms to ensure that their products are safe, and their supply chains are secure. Drawing from stakeholder theory, this paper aims to explore how the supply chain characteristics of distance and power affect the adoption of consumer protection (CP) practices, which ensure product safety and supply chain security. Design/methodology/approach Using primary survey data from a sample of Canadian manufacturing firms, this research examines the relationships among supply chain characteristics, adoption of CP practices and firm performance. Findings Analysis supported the use of two practices related to product safety (consumer education and product design) and three practices for supply chain security (packaging, tracking and authenticity). Greater cultural distance between the focal firm and its suppliers was positively associated with investments in safer design practices, while increased geographical distance between the focal firm and the customer was significantly related to increased consumer education. Moreover, as power of a focal firm relative to its suppliers increased, so too did investments in supply chain security. Finally, CP practices were related to improved operational performance along multiple dimensions. Originality/value This research focuses on the critical role of two key stakeholder groups in improving product safety and supply chain security: suppliers and customers. The authors add to the theoretical discussion of product safety and supply chain security by identifying critical differences between suppliers and customers for the focal firm. Second, the research informs the managerial community of the potential benefits of investments in CP practices.
全球化和外包的增加增加了供应链的复杂性,使公司在产品安全和供应链安全方面面临更大的脆弱性。与此同时,利益相关者向企业施压,要求它们确保产品安全,确保供应链安全。本文旨在借鉴利益相关者理论,探讨供应链的距离和权力特征如何影响消费者保护(CP)实践的采用,从而确保产品安全和供应链安全。设计/方法/方法使用来自加拿大制造公司样本的主要调查数据,本研究考察了供应链特征、CP实践的采用和公司绩效之间的关系。调查结果分析支持使用两个与产品安全相关的实践(消费者教育和产品设计)和三个供应链安全实践(包装,跟踪和真实性)。焦点公司与其供应商之间更大的文化距离与对更安全设计实践的投资呈正相关,而焦点公司与客户之间更大的地理距离与增加的消费者教育显著相关。此外,随着焦点企业相对于其供应商的权力增加,对供应链安全的投资也随之增加。最后,CP实践在多个维度上与改进的操作性能相关。本研究主要关注两个关键利益相关者群体在改善产品安全和供应链安全方面的关键作用:供应商和客户。作者通过识别焦点公司的供应商和客户之间的关键差异,增加了产品安全和供应链安全的理论讨论。其次,该研究告知管理社区投资CP实践的潜在利益。
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引用次数: 0
Evaluating the intention to use Industry 5.0 (I5.0) drones for cleaner production in Sustainable Food Supply Chains: an emerging economy context 评估在可持续食品供应链中使用工业5.0 (I5.0)无人机进行清洁生产的意图:新兴经济体背景
3区 管理学 Q1 BUSINESS Pub Date : 2023-11-02 DOI: 10.1108/scm-01-2023-0045
Kamran Mahroof, Amizan Omar, Emilia Vann Yaroson, Samaila Ado Tenebe, Nripendra P. Rana, Uthayasankar Sivarajah, Vishanth Weerakkody
Purpose The purpose of this study is to evaluate food supply chain stakeholders’ intention to use Industry 5.0 (I5.0) drones for cleaner production in food supply chains. Design/methodology/approach The authors used a quantitative research design and collected data using an online survey administered to a sample of 264 food supply chain stakeholders in Nigeria. The partial least square structural equation model was conducted to assess the research’s hypothesised relationships. Findings The authors provide empirical evidence to support the contributions of I5.0 drones for cleaner production. The findings showed that food supply chain stakeholders are more concerned with the use of I5.0 drones in specific operations, such as reducing plant diseases, which invariably enhances cleaner production. However, there is less inclination to drone adoption if the aim was pollution reduction, predicting seasonal output and addressing workers’ health and safety challenges. The findings outline the need for awareness to promote the use of drones for addressing workers’ hazard challenges and knowledge transfer on the potentials of I5.0 in emerging economies. Originality/value To the best of the authors’ knowledge, this study is the first to address I5.0 drones’ adoption using a sustainability model. The authors contribute to existing literature by extending the sustainability model to identify the contributions of drone use in promoting cleaner production through addressing specific system operations. This study addresses the gap by augmenting a sustainability model, suggesting that technology adoption for sustainability is motivated by curbing challenges categorised as drivers and mediators.
本研究的目的是评估食品供应链利益相关者在食品供应链中使用工业5.0 (I5.0)无人机进行清洁生产的意图。设计/方法/方法作者采用了定量研究设计,并通过对尼日利亚264个食品供应链利益相关者进行的在线调查收集数据。采用偏最小二乘结构方程模型对研究假设的关系进行评估。作者提供了实证证据来支持I5.0无人机对清洁生产的贡献。调查结果显示,食品供应链的利益相关者更关心在具体操作中使用I5.0无人机,比如减少植物病害,这总是能提高清洁生产。然而,如果目标是减少污染、预测季节性产出和解决工人的健康和安全挑战,那么采用无人机的倾向就会降低。研究结果概述了提高意识的必要性,以促进无人机的使用,以解决工人面临的危险挑战,并在新兴经济体中转移有关I5.0潜力的知识。据作者所知,这项研究是第一个使用可持续性模型解决I5.0无人机采用问题的研究。作者通过扩展可持续性模型,通过解决特定的系统操作来确定无人机使用在促进清洁生产方面的贡献,从而为现有文献做出贡献。本研究通过增加可持续性模型来解决这一差距,表明可持续性技术采用的动机是遏制被归类为驱动因素和中介因素的挑战。
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引用次数: 0
Interdisciplinary challenges associated with rapid response in the food supply chain 与食品供应链快速反应相关的跨学科挑战
3区 管理学 Q1 BUSINESS Pub Date : 2023-10-19 DOI: 10.1108/scm-01-2023-0040
Pauline van Beusekom – Thoolen, Paul Holmes, Wendy Jansen, Bart Vos, Alie de Boer
Purpose This paper aims to explore the interdisciplinary nature of coordination challenges in the logistic response to food safety incidents while distinguishing the food supply chain positions involved. Design/methodology/approach This adopts an exploratory qualitative research approach over a period of 11 years. Multiple research periods generated 38 semi-structured interviews and 2 focus groups. All data is analysed by a thematic analysis. Findings The authors identified four key coordination challenges in the logistics response to food safety incidents: first, information quality (sharing information and the applied technology) appears to be seen as the biggest challenge for the response; second, more emphasis on external coordination focus is required; third, more extensive emphasis is needed on the proactive phase in the logistic response; fourth, a distinct difference exists in the position’s views on coordination in the food supply chain. Furthermore, the data supports the interdisciplinary nature as disciplines such as operations management, strategy and organisation but also food safety and risk management, have to work together to align a rapid response, depending on the incident’s specifics. Research limitations/implications The paper shows the need for comprehensively reviewing and elaborating on the research gap in coordination decisions for the logistic response to food safety incidents while using the views of the different supply chain positions. The empirical data indicates the interdisciplinary nature of these coordination decisions, supporting the need for more attention to the interdisciplinary food research agenda. The findings also indicate the need for more attention to organisational learning, and an open and active debate on exploratory qualitative research approaches over a long period of time, as this is not widely used in supply chain management studies. Practical implications The results of this paper do not present a managerial blueprint but can be helpful for practitioners dealing with aspects of decision-making by the food supply chain positions. The findings help practitioners to systematically go through all phases of the decision-making process for designing an effective logistic response to food safety incidents. Furthermore, the results provide insight into the distinct differences in views of the supply chain positions on the coordination decision-making process, which is helpful for managers to better understand in what phase(s) and why other positions might make different decisions. Social implications The findings add value for the general public, as an effective logistic response contributes to consumer’s trust in food safety by creating more transparency in the decisions made during a food safety incident. As food sources are and will remain essential for human existence, the need to contribute to knowledge related to aspects of food safety is evident because it will be impossible to prevent all food sa
本文旨在探讨食品安全事件物流响应中协调挑战的跨学科性质,同时区分所涉及的食品供应链位置。设计/方法/方法本研究采用了为期11年的探索性定性研究方法。多个研究阶段产生了38个半结构化访谈和2个焦点小组。所有数据都通过专题分析进行分析。作者确定了食品安全事件物流响应中的四个关键协调挑战:第一,信息质量(信息共享和应用技术)似乎被视为响应的最大挑战;第二,需要更加强调对外协调的重点;第三,需要更加广泛地强调后勤反应的主动阶段;第四,各岗位对食品供应链协调的看法存在明显差异。此外,这些数据支持跨学科的性质,因为运营管理、战略和组织以及食品安全和风险管理等学科必须共同努力,根据事件的具体情况做出快速反应。研究的局限性/启示本文表明,需要全面审查和阐述在协调决策中的研究差距,以应对食品安全事件的物流反应,同时使用不同的供应链位置的观点。经验数据表明这些协调决策的跨学科性质,支持需要更多地关注跨学科食品研究议程。研究结果还表明,需要更多地关注组织学习,并在很长一段时间内对探索性定性研究方法进行开放和积极的辩论,因为这在供应链管理研究中没有广泛使用。本文的结果没有提出一个管理蓝图,但可以帮助从业者处理决策方面的食品供应链的立场。研究结果帮助从业者系统地通过决策过程的各个阶段,设计一个有效的物流响应食品安全事件。此外,研究结果还揭示了供应链上不同职位对协调决策过程的不同看法,这有助于管理者更好地理解在哪个阶段(s),以及为什么其他职位可能做出不同的决策。研究结果为公众增加了价值,因为在食品安全事件中,有效的物流反应通过提高决策的透明度,有助于提高消费者对食品安全的信任。由于食品来源现在是并将继续是人类生存的必要条件,因此显然需要促进与食品安全有关的知识,因为不可能预防所有食品安全事件。作为主要贡献,本研究在区分供应链立场的观点的同时,对食品安全事件的物流响应的协调决策过程提供了系统和跨学科的理解。
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引用次数: 0
Linkages between technologies and supply chain performance: benefits, power and risk reduction 技术与供应链绩效之间的联系:利益、权力和风险降低
3区 管理学 Q1 BUSINESS Pub Date : 2023-10-11 DOI: 10.1108/scm-03-2023-0131
Pamela J. Zelbst, Liu Yang, Kenneth W. Green, Victor E. Sower
Purpose The purpose of this paper is to assess the combined impact of the Industry 4.0 blockchain and industrial internet of things technology (IIoT) technologies on the development of supply chain linkages associated with power, benefits and risk reduction and the ultimate impact of the linkages on supply chain performance. Design/methodology/approach A structural model with blockchain and IIoT as antecedents to the supply chain power, benefits and risk reduction linkages and the linkages as antecedent to supply chain performance is theorized. Data collected from 303 US manufacturing managers are analyzed using a covariance-based structural equation modeling (CB/SEM) methodology. Findings The CB/SEM results indicate that blockchain technology does not directly impact implementation of the linkages. Rather, implementation of blockchain technology supports implementation of IIoT technology, which strengthens supply chain linkages, thereby improving supply chain performance. Research limitations/implications To the best of the authors’ knowledge, this study is one of the first to provide empirical evidence that Industry 4.0 technologies such as blockchain and IIoT strengthen linkages among supply chain partners related to power, benefits and risk reduction and that those stronger linkages lead to improved supply chain performance. It should be noted that this study is based on data from managers representing only one sector (manufacturing) and one country (USA). Replication based on data from other sectors and countries is needed to support generalization of the results. Practical implications Practitioners are provided with empirical evidence that the implementation of Industry 4.0 technologies such as blockchain and IIoT support supply chain management. These technologies facilitate data and information sharing among supply chain partners, enabling the integration and coordination of business processes throughout the entire supply chain. Social implications The ultimate customers of supply chains benefit when supply chain partners work together efficiently and effectively. The implementation of blockchain and IIoT digital technologies lead to improve linkages among supply chain partners driving improvements in both efficiency and effectiveness, thus benefiting customers and society. Originality/value Industry 4.0 technologies are relatively new with the promise of improved supply chain performance. The efficacy of Industry 4.0 technologies as mechanisms to enhance information sharing is demonstrated based on the results of this study.
本文的目的是评估工业4.0区块链和工业物联网技术(IIoT)技术对与电力、利益和风险降低相关的供应链联系发展的综合影响,以及这种联系对供应链绩效的最终影响。设计/方法/方法将区块链和工业物联网作为供应链权力、利益和风险降低联系的先决条件,以及这些联系作为供应链绩效的先决条件的结构模型理论化。从303名美国制造经理收集的数据使用基于协方差的结构方程建模(CB/SEM)方法进行分析。CB/SEM结果表明,区块链技术不会直接影响这些联系的实施。相反,区块链技术的实施支持工业物联网技术的实施,从而加强供应链联系,从而提高供应链绩效。据作者所知,本研究是第一个提供经验证据的研究之一,证明工业4.0技术(如区块链和工业物联网)加强了供应链合作伙伴之间与权力、利益和风险降低相关的联系,而这些更强的联系会提高供应链绩效。应该指出的是,这项研究是基于仅代表一个部门(制造业)和一个国家(美国)的管理人员的数据。需要根据其他部门和国家的数据进行复制,以支持结果的推广。实践意义为从业者提供了经验证据,证明区块链和工业物联网等工业4.0技术的实施支持供应链管理。这些技术促进了供应链合作伙伴之间的数据和信息共享,从而实现了整个供应链中业务流程的集成和协调。当供应链的合作伙伴高效而有效地协同工作时,供应链的最终客户将受益。区块链和工业物联网数字技术的实施可以改善供应链合作伙伴之间的联系,从而提高效率和效益,从而使客户和社会受益。原创性/价值工业4.0技术相对较新,有望改善供应链绩效。基于本研究的结果,证明了工业4.0技术作为增强信息共享机制的有效性。
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引用次数: 0
A novel coexistent resilience index to evaluate the supply chain resilience of industries using fuzzy logic 用模糊逻辑建立了一种新的共存弹性指标来评价行业供应链的弹性
3区 管理学 Q1 BUSINESS Pub Date : 2023-10-10 DOI: 10.1108/scm-05-2023-0218
M.S. Narassima, Vidyadhar Gedam, Angappa Gunasekaran, S.P. Anbuudayasankar, M. Dwarakanath
Purpose This study aims to explore supply chain resilience (SCR) and provides a unique resilience index. The work measures the resilience status of 37 organizations across 22 industries and provides insight into accessing the supply chain (SC) vulnerability in an uncertain environment. Design/methodology/approach This study involves measuring the resilience status of 37 organizations across 22 industries based on a subjective decision-making approach using fuzzy logic. Experts from industries rated the importance and level of implementation of 33 attributes of SCR, which are used to develop a fuzzy index of implementation that explains the resilience status of organizations. Findings A novel coexistent resilience index is computed based on mutualism to exhibit the proportion of contribution or learning of each attribute of an organization in an industry. The research will enhance the response plans and formation of strategic alliances for mutual coexistence by industry. Research limitations/implications Evidence-based interpretations and suggestions are provided for each industry to enhance resilience through coexistence. Originality/value The work uniquely contributes to academic literature and SC strategy. The novel coexistent resilience index is computed based on mutualism, facilitating researchers to access SC resiliency.
本研究旨在探讨供应链弹性(SCR),并提供一个独特的弹性指标。这项工作测量了22个行业的37个组织的弹性状态,并提供了在不确定环境中访问供应链(SC)脆弱性的见解。设计/方法/方法本研究采用模糊逻辑的主观决策方法,对22个行业的37家组织的弹性状态进行了测量。来自行业的专家对33个SCR属性的重要性和实施水平进行了评级,这些属性被用来制定一个模糊的实施指标,解释组织的弹性状态。结果基于互惠关系计算了一个新的共存弹性指数,以显示组织在行业中各属性的贡献或学习比例。该研究将促进产业间的应对计划和战略联盟的形成。研究局限性/启示为各产业通过共存增强韧性提供了基于证据的解释和建议。独创性/价值这项工作对学术文献和SC战略有独特的贡献。新的共存弹性指数是基于互惠互利计算的,方便了研究人员对SC弹性的研究。
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引用次数: 1
Insight from industry: Moet Hennessy’s development of an innovative supplier diversity program in the wine and beverage industry 行业洞察:酩悦轩尼诗在葡萄酒和饮料行业发展创新的供应商多元化计划
3区 管理学 Q1 BUSINESS Pub Date : 2023-09-26 DOI: 10.1108/scm-01-2023-0041
Remko van Hoek, Dominique Lebigot, Antoine Bagot, Shannon Sexton
Purpose Supplier diversity has roots in US supply chains going back 50 years. Unfortunately, supplier diversity programs have been hindered by less than wholehearted buyer adoption and stakeholder engagement. The original scoping of supplier diversity also holds limitations when comparing to the multidimensionality of the diversity and inclusion concept. The purpose of this article is to share lessons learned from the development of an innovative supplier diversity program by Moet Hennessy aimed at more sustainably scoping, scaling and stimulating supplier diversity programs. Design/methodology/approach The development and the design of Moet Hennessy’s supplier diversity program is presented. The design was informed, and partially supported by, a collaboration with the author. Critical reflections on pitfalls and outstanding questions are developed based upon the program design. Findings Moet Hennessy developed a supplier diversity program that is more comprehensively defined, targets a more global scale and includes innovative stakeholder engagement techniques such as the development of supplier diversity champions in the business. The program also is embedded in existing environmental social and governance initiatives. Originality/value Moet Hennessy’s supplier diversity program was not mandated by one of its customers but sourced from an academic collaboration and stimulated by competitive opportunity. The program was designed bottoms up, not top down. The program is sponsored outside of procurement and has champions throughout the business. The program expands beyond the traditional scoping of supplier diversity programs. Pathways and pitfalls for managers are identified based upon insights from Moet Hennessy’s experience. These inform suggestions for further research.
供应商多样性在美国供应链中已有50年的历史。不幸的是,供应商多元化计划受到了不那么全心全意的买家采纳和利益相关者参与的阻碍。与多元化和包容性概念的多维性相比,供应商多样性的原始范围也存在局限性。本文的目的是分享酩悦轩尼诗创新供应商多元化计划的发展经验,该计划旨在更可持续地确定供应商多元化计划的范围、规模和激励。介绍了酩悦轩尼诗供应商多元化计划的发展和设计。该设计是由与作者的合作提供的,并得到了部分支持。在程序设计的基础上,对陷阱和突出问题进行批判性反思。酩悦轩尼诗开发了一个定义更全面的供应商多样性计划,目标更全球化,包括创新的利益相关者参与技术,如在企业中发展供应商多样性冠军。该计划还嵌入到现有的环境、社会和治理倡议中。创意/价值酩悦轩尼诗的供应商多元化计划并非由某个客户强制执行,而是源于学术合作,并受到竞争机会的推动。这个项目是由下而上而不是由上而下设计的。该项目在采购部门之外得到赞助,在整个企业中都有支持者。该计划超出了供应商多元化计划的传统范围。根据酩悦轩尼诗的经验,确定了管理人员的途径和陷阱。这些为进一步研究提供了建议。
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引用次数: 0
Resilience in global supply chains: analysis of responses, recovery actions and strategic changes triggered by major disruptions 全球供应链的弹性:分析重大中断引发的响应、恢复行动和战略变化
3区 管理学 Q1 BUSINESS Pub Date : 2023-06-08 DOI: 10.1108/scm-01-2023-0020
Maria Holgado, Alexander Niess
Purpose Are major and frequent disruptions transforming global supply chains? This study aims to investigate how multinational companies (MNCs) are responding to the phenomenon of accumulated major disruptions in recent years and plausible new paradigm of unstable conditions and environmental uncertainty from a supply chain resilience (SCRES) perspective. Design/methodology/approach Following an inductive interpretivist approach based on interpretive phenomenology, this study gathers insights from ten MNCs supply chain managers and international consultants who participated as key informants via semi-structured interviews, sharing their experience of the phenomenon. Additionally, secondary sources such as press releases, media articles and industry reports were used for data collection. Findings Findings include five categories of recovery actions, i.e. levelling, rationing, buffering, bridging and boundary redefining, key strategic changes in competitive priorities, internal organisation and coordination structures, and a hierarchy between SCRES characteristics, integrated in an empirically derived conceptual framework connecting these constructs. This contributes to middle-range theories within SCRES body of knowledge. The authors also identify a set of areas for future SCRES research. Practical implications Findings can support MNCs’ supply chain professionals in designing and managing resilient global supply chains, based on learnings from the recent highly disruptive environment, particularly, regarding recovery actions and resilience-building strategic changes contributing to agility and robustness in global supply chains. Originality/value Non-positivist interpretive and inductive works are scarce in SCRES research. By adopting this novel approach for this field, the authors broadened the categorisation of responses used in previous works and identified prominent strategic changes and SCRES characteristics and relations among constructs, thus bringing conceptual clarity to SCRES research within the context of the study.
重大和频繁的中断是否正在改变全球供应链?本研究旨在从供应链弹性(SCRES)的角度探讨跨国公司(MNCs)如何应对近年来积累的重大中断现象以及不稳定条件和环境不确定性的合理新范式。本研究采用基于解释现象学的归纳解释主义方法,通过半结构化访谈收集了十家跨国公司供应链经理和国际顾问的见解,他们作为关键信息提供者参与其中,分享了他们对这一现象的经验。此外,数据收集还使用了新闻稿、媒体文章和行业报告等二手来源。研究结果包括五类恢复行动,即平衡,配给,缓冲,桥接和边界重新定义,竞争优先级的关键战略变化,内部组织和协调结构,以及SCRES特征之间的层次结构,整合在连接这些结构的经验衍生概念框架中。这有助于在SCRES知识体系中形成中游理论。作者还确定了未来SCRES研究的一系列领域。研究结果可以帮助跨国公司的供应链专业人员设计和管理有弹性的全球供应链,基于从最近高度破坏性的环境中吸取的教训,特别是在恢复行动和弹性建设战略变革方面,有助于全球供应链的敏捷性和稳健性。在SCRES研究中,非实证主义的解释和归纳作品很少。通过在这一领域采用这种新颖的方法,作者扩大了之前作品中使用的反应分类,并确定了突出的战略变化和SCRES特征以及构式之间的关系,从而在研究的背景下为SCRES研究带来了概念上的清晰度。
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引用次数: 0
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Supply Chain Management: An International Journal
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