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Impact of Content Marketing, Brand Image, & Social Media on Buying Behavior 内容营销、品牌形象的影响社交媒体对购买行为的影响
Pub Date : 2023-09-15 DOI: 10.37715/jee.v12i2.4086
Alfina Andasari, Mohamad Yusak Anshori
This research aims to investigate the influence of Content Marketing, Brand Image, and Social Media on purchase intention and purchase decision for Sambal Ning Niniek, a small and medium-sized enterprise (SME). A quantitative research method was employed, with three independent variables, namely content marketing, brand image, and social media, and two dependent variables, namely purchase intention and purchase decision. A total of 216 respondents were included in the study. The analysis involved both outer model and inner model assessments. The results revealed that content marketing did not have a significant positive impact on purchase intention. However, brand image and social media demonstrated a positive and significant impact on purchase intention for sambal Ning Niniek. Furthermore, purchase intention was found to have a positive and significant effect on purchase decisions at Sambal Ning Niniek. Regarding the influence on purchasing decisions, content marketing, and brand image were identified as significant and positive factors for Sambal Ning Niniek. However, social media did not exhibit a significant positive impact on purchasing decisions.
本研究旨在探讨内容营销、品牌形象和社交媒体对中小企业三巴宁尼克的购买意愿和购买决策的影响。采用定量研究方法,选取内容营销、品牌形象、社交媒体三个自变量和购买意愿、购买决策两个因变量。共有216名受访者参与了这项研究。分析包括外部模型和内部模型评估。结果显示,内容营销对购买意愿没有显著的正向影响。而品牌形象和社交媒体对三巴宁尼克的购买意愿有显著的正向影响。此外,我们还发现购买意向对三巴宁尼克的购买决策有显著的正向影响。在对购买决策的影响方面,内容营销和品牌形象被认为是Sambal Ning Niniek的显著和积极因素。然而,社交媒体并没有对购买决策产生显著的积极影响。
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引用次数: 0
Relationships between Service Quality, Brand Image, Customer Satisfaction, and Customer Loyalty of UC Makassar 望加锡大学服务质量、品牌形象、顾客满意度和顾客忠诚度的关系
Pub Date : 2023-09-15 DOI: 10.37715/jee.v12i2.4084
Justin Wijaya, Sinar Dharmayana Putra
Economic development in recent years has been driven among others by the service industry. The fierce competitive situation has driven competing businesses to continually develop themselves to provide superior quality services and an excellent brand image to gain customer satisfaction and loyalty. This study aims to examine the relationships between service quality, brand image, customer satisfaction, and customer loyalty of UC Makassar. We collect research data from 68 students using a convenient sampling technique. We adopted the conceptual model from prior studies. PLS-SEM was conducted to test the relationships in the conceptual models. The outcomes indicate that customer satisfaction has a positive impact on customer loyalty. The findings also found that service quality positively affects brand image and customer satisfaction but not loyalty. Likewise, brand image has a positive effect on customer satisfaction but not on loyalty. The implications of this research, limitations, and directions for further research can be found below.
近年来的经济发展主要是由服务业带动的。激烈的竞争形势促使竞争企业不断发展自己,提供优质的服务和良好的品牌形象,以获得客户的满意度和忠诚度。本研究旨在探讨望加锡大学的服务品质、品牌形象、顾客满意度与顾客忠诚度之间的关系。我们使用方便的抽样技术收集了68名学生的研究数据。我们采用了前人研究的概念模型。利用PLS-SEM对概念模型中的关系进行检验。结果表明,顾客满意对顾客忠诚有正向影响。研究结果还发现,服务质量对品牌形象和顾客满意度有积极影响,但对忠诚度没有积极影响。同样,品牌形象对顾客满意度有正向影响,但对顾客忠诚度没有正向影响。本研究的意义、局限性和进一步研究的方向如下。
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引用次数: 1
The Effect of Price, Product, Promotion Towards Consumers’ Purchase Intention at T4U Indonesia, West Surabaya Branch T4U印尼西泗水分公司价格、产品、促销对消费者购买意愿的影响
Pub Date : 2023-09-15 DOI: 10.37715/jee.v12i2.4003
Gracia Valentina sutanto, Lenny Gunawan
As Food and Beverage industry growth is still claimed as the one of the highest growth potential, many retailers offer food and beverage in many forms. By observing this opportunity, Entrepreneurs are motivated in starting F&B businesses. With the COVID-19 impacting sales figures in most business specially involving dine-in activities, the researcher would like to investigate further how price, product, promotion influences the purchase intention in T4U Taiwanese beverage branch in West Surabaya. The researcher uses three variables based on the consumers’ survey result which are Price, Promotion, and Product. The purpose of this research is to know the significance level all of those variables have effect towards the consumers’ purchase intention at T4U Surabaya. The total samples are 112 respondents taken from the population people who know T4U is unknown, thus sample number is decided based on Lemeshow method. The responses are collected through questionnaire and selected with purposive sampling method then, run using SPSS. The Multiple Regression Analysis is used to analyze the data of the respondents and the result is Price, Promotion, and Product have positive and significant effect towards Consumers’ Purchase Intention at T4U Surabaya.
由于食品和饮料行业的增长仍然被认为是增长潜力最大的行业之一,许多零售商提供多种形式的食品和饮料。通过观察这个机会,企业家们被激励去创办餐饮企业。由于COVID-19影响了大多数业务的销售数据,特别是涉及就餐活动,研究人员想进一步调查价格,产品,促销如何影响西泗水T4U台湾饮料分公司的购买意愿。研究人员根据消费者的调查结果使用三个变量,即价格,促销和产品。本研究的目的是了解所有这些变量对T4U泗水消费者购买意愿的影响的显著性水平。样本总数为112人,取自知道T4U未知的人群,因此样本数量根据Lemeshow方法确定。通过问卷调查收集反馈,并采用有目的的抽样方法进行选择,然后使用SPSS软件进行运行。采用多元回归分析对受访者的数据进行分析,结果显示价格、促销和产品对消费者在T4U泗水的购买意愿有正向显著的影响。
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引用次数: 0
Prototype Design of Business Performance Assessment of Tenants Independent Entrepreneurship Program Using the EFQM Model 基于EFQM模型的租户自主创业项目经营绩效评估原型设计
Pub Date : 2023-09-15 DOI: 10.37715/jee.v12i2.4094
Danis Maulana, Afif Zuhri Afrianto, M. Robith Silahul Islam Mush’ Ab Al Hakimy, Muhammad Lukman Arif
Additionally, the Independent Entrepreneur Program (WMK) at Shipbuilding Institute of Polytechnic Surabaya (PPNS) organizers have not yet had a well-integrated information system to effectively and efficiently gather information for business performance assessments of the tenants. This research aims to develop a prototype of the Information System for Business Performance Assessment of WMK PBLT PPNS tenants using the European Foundation for Quality Management (EFQM) model. The result of this research is a prototype of the Information System for Business Performance Assessment of WMK PBLT PPNS tenants. Based on the EFQM assessment, the average total business performance assessment score obtained is 897, with the highest category being “Orientation on Integrated Quality Management” with a ratification score >800-1000. That indicates that the businesses run by the tenants have achieved optimal performance results. With this prototype, it is hoped to assist in the process of assessing tenant business performance more effectively and efficiently.
此外,泗水造船理工学院(PPNS)的独立企业家计划(WMK)组织者还没有一个良好的集成信息系统,无法有效地收集信息,以对租户进行业务绩效评估。本研究旨在使用欧洲质量管理基金会(EFQM)模型开发WMK PBLT PPNS租户业务绩效评估信息系统的原型。本研究的结果是WMK PBLT PPNS租户经营绩效评估信息系统的原型。基于EFQM评估,获得的企业绩效评估总分平均为897分,最高类别为“一体化质量管理导向”,认可分为800-1000分。这表明租户经营的业务取得了最优的性能结果。有了这个原型,希望它能够帮助更有效地评估租户业务性能的过程。
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引用次数: 0
Strengthening Customer Loyalty through Customer Engagement, Customer Experience, and Service Innovation 通过客户参与、客户体验和服务创新加强客户忠诚度
Pub Date : 2023-09-15 DOI: 10.37715/jee.v12i2.4177
Frederick Dewantara Wijono, Tommy Christian Efrata
The purpose of this study is to ascertain how customer engagement, customer experience, and service innovation impact customer loyalty. This study employs quantitative research techniques, and SmartPLS 3.0 is used for data processing. Non-probability sampling is used with purposeful sampling media, and questionnaires with a linear scale are used to collect the data. The study's target audience consists of Indonesian citizens who are at least 18 years old, have smartphones with the Gojek app installed, and have used Gojek services at least once. 243 participants made up the study's sample size. According to the study's findings, efficiency and user-friendliness of the customer experience have a significant impact on how engaged customers are with Gojek, while service innovation and the sensory component of the customer experience do not. Customer engagement and user-friendliness of the customer experience do not significantly affect customer loyalty for Gojek, but service innovation and the sensory and efficiency of the customer experience do. According to the study's findings, businesses should concentrate more on enhancing service innovation, sensory quality, and efficiency in order to increase customer loyalty.
本研究的目的是确定顾客参与、顾客体验和服务创新如何影响顾客忠诚。本研究采用定量研究方法,使用SmartPLS 3.0进行数据处理。非概率抽样采用有目的的抽样媒介,采用线性量表的调查问卷收集数据。这项研究的目标受众是年满18岁、拥有安装了Gojek应用程序的智能手机、至少使用过一次Gojek服务的印尼公民。243名参与者组成了这项研究的样本量。根据研究结果,客户体验的效率和用户友好性对客户参与Gojek的程度有显著影响,而服务创新和客户体验的感官成分则没有影响。顾客参与和顾客体验的用户友好性对Gojek的顾客忠诚度没有显著影响,但服务创新和顾客体验的感官和效率对顾客忠诚度有显著影响。根据研究结果,企业应该更多地关注服务创新、感官质量和效率,以提高客户忠诚度。
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引用次数: 0
Exploring the Stimulus From Social Media, Entrepreneurial Personality Towards Entrepreneurial Interest in the University 探索社交媒体、创业个性对大学生创业兴趣的刺激
Pub Date : 2023-09-15 DOI: 10.37715/jee.v12i2.4088
Yusni Arni
This research aims to explore the stimulus of social media, entrepreneurial personality towards entrepreneurial interest. Data from 360 respondents was collected online from public and private universities in Indonesia. The statistics were examined using SEM-PLS 3.2.7. Seven research hypotheses were investigated in this study and also the stimulus for receiving benefits from social media is a significant result. The discovery of this inquiry too subscribe to the conceptual model of entrepreneurial interest which emphasizes the acceptance of technology to the wider entrepreneurial personality to increase entrepreneurial interest under future uncertainty. It is recommended to increase the use of e-learning applications and entrepreneurship training in order to motivate entrepreneurial interest.
本研究旨在探讨社交媒体、创业人格对创业兴趣的刺激作用。从印度尼西亚的公立和私立大学在线收集了360名受访者的数据。统计数据采用SEM-PLS 3.2.7进行检验。本研究调查了七个研究假设,社交媒体对获得利益的刺激是重要的结果。这一调查的发现也赞同创业兴趣的概念模型,该模型强调在未来不确定的情况下,更广泛的创业个性接受技术以增加创业兴趣。建议增加使用电子学习应用程序和创业培训,以激发创业兴趣。
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引用次数: 0
The Influence of Teamwork and Leadership Style towards Employee Productivity in Retail Store 团队合作与领导风格对零售商店员工生产力的影响
Pub Date : 2023-09-14 DOI: 10.37715/jee.v12i2.3326
Sephia Jasmine, Charly Hongdiyanto
Employees are one of the most critical assets considered the driving force of operations in a company. Many companies can determine their success by paying attention to employee productivity. In the retail store, the employee’s productivity relates to how employees can carry out daily operational to-do list targets, punctuality, and initiative. Several factors, such as Leadership, teamwork, and environment, can influence employees' productivity in a company. The support of the organization is critical in creating a comfortable environment for the employees to work. Trust can be given through Leadership and a comfortable co-team. With the proper support from the externals, the employee can perform better on the work. This research was conducted to analyze the effect of teamwork and leadership style on employee productivity with Trust as a mediator. This research was conducted quantitatively, and the data will be analyzed using PLS. The subject includes employees of a store. The sampling technique used is saturated sampling. The results of this study indicate that Trust mediates the effect of leadership style on employee productivity. In addition to the mediation test, it can be concluded that Trust mediates the effect of teamwork on employee productivity.
员工是公司最重要的资产之一,被认为是公司运营的驱动力。许多公司可以通过关注员工的生产力来决定他们的成功。在零售商店中,员工的生产力与员工如何执行日常操作待办事项清单目标、准时性和主动性有关。有几个因素,如领导,团队合作和环境,可以影响员工在公司的生产力。组织的支持对于为员工创造舒适的工作环境至关重要。信任可以通过领导和舒适的合作团队来给予。在外部的适当支持下,员工可以更好地完成工作。本研究以信任为中介,分析团队合作与领导风格对员工生产力的影响。本研究是定量进行的,数据将使用PLS进行分析。研究对象是一家商店的员工。使用的采样技术是饱和采样。本研究结果表明,信任在领导风格对员工生产力的影响中起中介作用。通过中介检验,可以得出信任在团队合作对员工生产力的影响中起中介作用的结论。
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引用次数: 0
Understanding the Relationship Between Turnover Intention and Retention Drivers in a Pharmaceutical Company 医药企业离职意向与挽留驱动因素的关系研究
Pub Date : 2023-06-16 DOI: 10.37715/jee.v12i1.3704
Angelica Gusanto, Ida Novida Rochmiati, Monica Febe Sintiara, Roza Marsaulina Sibarani
This research aims to examine the determinant factors related to lowering turnover intention in a pharmaceutical company. The variables used in this research are succession planning (SP), employee engagement (EE), job satisfaction (JS), and turnover intention (TI). This research seeks to determine which variables are directly related to gain more insight in order to formulate the best strategy in the future. This research was conducted on a population of 2,359 employees at anIndonesian multinational pharmaceutical company. With Slovin’s determination method, the minimum required sample size is 331. However, a total sample size of 529 is obtained. The variables are analyzed with PLS-SEM. The result depicts that EE and JS have a direct effect on TI. Meanwhile, because SP influences both EE and JS but not TI, thus EE and JS may have a mediating effect.
本研究旨在探讨降低医药企业员工离职倾向的决定因素。本研究使用的变量是继任计划(SP)、员工敬业度(EE)、工作满意度(JS)和离职意向(TI)。本研究旨在确定哪些变量是直接相关的,以获得更多的洞察力,以便在未来制定最佳战略。这项研究是对印度尼西亚一家跨国制药公司的2359名员工进行的。用Slovin的测定方法,最小样本量为331。然而,总样本量为529。用PLS-SEM对变量进行了分析。结果表明,EE和JS对TI有直接影响。同时,由于SP同时影响EE和JS,而不影响TI,因此EE和JS可能具有中介作用。
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引用次数: 0
Effects of Career Planning and University Environment Support on Property Management at Universitas Ciputra, Surabaya 职业规划和大学环境支持对泗水Ciputra大学物业管理的影响
Pub Date : 2023-05-31 DOI: 10.37715/jee.v12i1.3609
N. Aryani, Dwi Sunu Widyo Pebruanto, L. P. Budidharmanto, Karina Enny Agustina, Kezia Victory Purwadi
The increase of high-rise buildings in Indonesia is not accompanied by an increase in the professional staff who manage them. This research was conducted because of the high demand for professional staff to manage high-rise buildings. Data were collected by distributing questionnaires by purposive sampling to 92 students in semesters 3 and 5 from two majors, namely Hotel and Tourism Business Major and Interior Architecture major. Quantitative descriptive method was usedwith multiple regression analysis which tested three hypotheses with two independent variables; Career Planning (X1) and University Environment Support (X2) and one dependent variable; Career Preparation (Y). The research results prove that career planning and university environment support have a role in career preparation independently or simultaneously. Thus, it can be concluded that students state the importance of specializing in property management in order to meet professional needs as property managers.
印度尼西亚高层建筑的增加并没有伴随着管理高层建筑的专业人员的增加。由于高层建筑管理对专业人员的需求很大,所以进行了这项研究。本研究采用有目的抽样的方法,对第三学期和第五学期酒店与旅游商务专业和室内建筑专业的92名学生进行问卷调查。采用定量描述方法和多元回归分析,检验三个假设和两个自变量;职业生涯规划(X1)、大学环境支持(X2)和一个因变量;职业准备(Y)。研究结果证明,职业规划和大学环境支持在职业准备中分别或同时发挥作用。因此,可以得出结论,学生陈述了专业从事物业管理的重要性,以满足物业经理的专业需求。
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引用次数: 0
Motivational Trajectories of Women Entrepreneurs as Successors to the Family Business 女性企业家作为家族企业接班人的动机轨迹
Pub Date : 2023-05-25 DOI: 10.37715/jee.v12i1.3600
Lucky Cahyana Subadi, Ferolina Soenartho, Jennifer Michelle Thamrin
Family enterprises are the most important contributors to Indonesia’s economic resilience. However, the issue of family business succession persists. Female heirs are capable of carrying on the family business. Female entrepreneurs and family business successors in Indonesia and around the world are uncommon. The motivations of female family business heirs will be investigated using self-determination theory. Interview protocols and Interpretative Phenomenological Analysis are used in this qualitative investigation. According to the study, female motivations for developing relationships and self-development exceed women’s autonomy. All three female informants desired cash guarantees as well as repayment to their parents and the family business. Self improvement and family business collaboration are the third motivational trajectory. According to the study, family business players must create possibilities for Indonesian female entrepreneurs’ successors to have careers, build skills, and continue the family business in order for them to feel financially secure and motivated to take over the family firm.
家族企业是印尼经济恢复力的最重要贡献者。然而,家族企业继承的问题依然存在。女性继承人有能力继承家族事业。在印尼和世界各地,女性企业家和家族企业继承人并不多见。运用自我决定理论对女性家族企业继承人的动机进行研究。访谈协议和解释现象学分析在这个定性调查中使用。根据这项研究,女性发展关系和自我发展的动机超过了女性的自主权。所有三名女性告密者都要求现金担保以及偿还父母和家族企业。自我提升和家族企业合作是第三个激励轨迹。根据这项研究,家族企业的参与者必须为印尼女性企业家的继任者创造就业、培养技能和延续家族企业的可能性,以使她们在经济上感到安全,并有动力接管家族企业。
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引用次数: 0
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Jurnal Entrepreneur dan Entrepreneurship
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