{"title":"Business Impact Analysis","authors":"J. Rowan, S. Rowan","doi":"10.1201/9780429131776-8","DOIUrl":"https://doi.org/10.1201/9780429131776-8","url":null,"abstract":"","PeriodicalId":270082,"journal":{"name":"Call Center Continuity Planning","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131393504","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-04-23DOI: 10.1201/9780429131776-29
J. Rowan, S. Rowan
{"title":"Personnel Issues","authors":"J. Rowan, S. Rowan","doi":"10.1201/9780429131776-29","DOIUrl":"https://doi.org/10.1201/9780429131776-29","url":null,"abstract":"","PeriodicalId":270082,"journal":{"name":"Call Center Continuity Planning","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132481387","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-04-23DOI: 10.1201/9781420048100.ch3
J. Rowan, S. Rowan
{"title":"Illusions of Recoverability","authors":"J. Rowan, S. Rowan","doi":"10.1201/9781420048100.ch3","DOIUrl":"https://doi.org/10.1201/9781420048100.ch3","url":null,"abstract":"","PeriodicalId":270082,"journal":{"name":"Call Center Continuity Planning","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133107014","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1998-12-08DOI: 10.1201/9781420048100.ch14
J. Rowan, S. Rowan
{"title":"Plan Maintenance Procedures","authors":"J. Rowan, S. Rowan","doi":"10.1201/9781420048100.ch14","DOIUrl":"https://doi.org/10.1201/9781420048100.ch14","url":null,"abstract":"","PeriodicalId":270082,"journal":{"name":"Call Center Continuity Planning","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"1998-12-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127075762","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1998-12-08DOI: 10.1201/9781420048100.CH23
J. Rowan, S. Rowan
{"title":"Basic Crisis Management","authors":"J. Rowan, S. Rowan","doi":"10.1201/9781420048100.CH23","DOIUrl":"https://doi.org/10.1201/9781420048100.CH23","url":null,"abstract":"","PeriodicalId":270082,"journal":{"name":"Call Center Continuity Planning","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"1998-12-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131521857","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1998-12-08DOI: 10.1201/9781420048100.CH11
J. Rowan, S. Rowan
{"title":"IS Department Recovery Planning","authors":"J. Rowan, S. Rowan","doi":"10.1201/9781420048100.CH11","DOIUrl":"https://doi.org/10.1201/9781420048100.CH11","url":null,"abstract":"","PeriodicalId":270082,"journal":{"name":"Call Center Continuity Planning","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"1998-12-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121060239","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1998-12-08DOI: 10.1201/9781420048100.ch19
J. Rowan, S. Rowan
{"title":"Six Questions to Ask When Designing a Test","authors":"J. Rowan, S. Rowan","doi":"10.1201/9781420048100.ch19","DOIUrl":"https://doi.org/10.1201/9781420048100.ch19","url":null,"abstract":"","PeriodicalId":270082,"journal":{"name":"Call Center Continuity Planning","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"1998-12-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115549116","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1998-12-08DOI: 10.1201/9781420048100.ch12
J. Rowan, S. Rowan
{"title":"Disaster Implementation Tasks","authors":"J. Rowan, S. Rowan","doi":"10.1201/9781420048100.ch12","DOIUrl":"https://doi.org/10.1201/9781420048100.ch12","url":null,"abstract":"","PeriodicalId":270082,"journal":{"name":"Call Center Continuity Planning","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"1998-12-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121403961","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1998-12-08DOI: 10.1201/9781420048100.CH22
J. Rowan, S. Rowan
{"title":"Crisis Leader, Internal Command, and Control","authors":"J. Rowan, S. Rowan","doi":"10.1201/9781420048100.CH22","DOIUrl":"https://doi.org/10.1201/9781420048100.CH22","url":null,"abstract":"","PeriodicalId":270082,"journal":{"name":"Call Center Continuity Planning","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"1998-12-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115612742","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1998-12-08DOI: 10.1201/9781420048100.ch25
J. Rowan, S. Rowan
{"title":"Continuity Planning for Your Call Center","authors":"J. Rowan, S. Rowan","doi":"10.1201/9781420048100.ch25","DOIUrl":"https://doi.org/10.1201/9781420048100.ch25","url":null,"abstract":"","PeriodicalId":270082,"journal":{"name":"Call Center Continuity Planning","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"1998-12-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128576395","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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