Pub Date : 2019-12-01DOI: 10.23912/978-1-911396-88-8-4316
W. O'toole, Dr Stephen Luke, Travis Semmens, Dr Jason Brown, Andrew Tatrai
Health is inherently complex and negotiating its challenges is the epitome of complexity management. To the uninitiated, developing an event health plan becomes a crash course in balancing previously unappreciated risk with an ever growing list of needs and cost. All too often this is complicated by the need to negotiate a seemingly endless number of opinions, organizations and personalities, often while learning a new (medical) language. Managing health in the dynamic and often unpredictable context of crowds is a specialist skill that requires strategic planning and experienced staff, working within effective systems and with appropriate resources. Expenses are real while funds and resources are limited. Health planning is integral to event management, takes time and needs to commence early. Bringing all parties to the shared realization that everyone fundamentally wants a safe and successful event is an important early milestone. Event and health managers need to understand complexity management from the other’s perspective in order to successfully plan and manage events and crowds. An attempt at translation is provided on the following pages.
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Pub Date : 2019-12-01DOI: 10.23912/978-1-911396-88-8-4302
W. O'toole, Dr Stephen Luke, Travis Semmens, Dr Jason Brown, Andrew Tatrai
Crowds carry real health risks. By definition, crowds bring large numbers of people in to close proximity and confined spaces. The risk of injury is real, due to accident, crush or malice and the medical risk of disease transmission and demographic-specific presentations must also be considered. Selecting health service providers is a key early decision. Consulting with local ambulance and health services to build relationships and to seek advice on local providers, legislative requirements and existing health system capacity is time well spent. It is critical that the provider(s) chosen have the skills, resources and experience to service the event and predictable escalation. Pre-hospital health service provision is a niche industry and is variably regulated. The accumulation of clinical, command and logistical experience takes many years and is a truly heuristic process. A tiered service delivery model, discussed further below, should be adopted with centralized call-taking and management of resources. Finalizing the size, scope and cost of this model can be a time-consuming and stressful process. This will be informed by the health risk assessment, with mitigation strategies according to ALARP principles, although high consequence outcomes (long tail risks) like cardiac arrest and major trauma will require additional resources.
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Pub Date : 2019-12-01DOI: 10.23912/978-1-911396-88-8-4314
W. O'toole, Stephen A. Luke, Travis Semmens, Jason Brown, Andrew Tatrai
The management framework is introduced. This comprises the common high level processes found in the four areas or domains on crowd management. The terminology and concepts described are: state, complexity, emergence, input/process/output, factor analysis and phase change. Using this framework assists the reader to understand the four domains described in the four sections and integrate the knowledge, theory, terminology and examples into a management system.
{"title":"The Management Framework","authors":"W. O'toole, Stephen A. Luke, Travis Semmens, Jason Brown, Andrew Tatrai","doi":"10.23912/978-1-911396-88-8-4314","DOIUrl":"https://doi.org/10.23912/978-1-911396-88-8-4314","url":null,"abstract":"The management framework is introduced. This comprises the common high level processes found in the four areas or domains on crowd management. The terminology and concepts described are: state, complexity, emergence, input/process/output, factor analysis and phase change. Using this framework assists the reader to understand the four domains described in the four sections and integrate the knowledge, theory, terminology and examples into a management system.","PeriodicalId":275199,"journal":{"name":"Crowd Management","volume":"186 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116185958","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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