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Paws and Reflect: Assessing the Impact of User Reviews and Ratings on Pet Food E-commerce Purchase Decisions 爪子和反思:评估用户评论和评级对宠物食品电子商务购买决策的影响
Pub Date : 2024-07-21 DOI: 10.33215/02vbn632
Ronnel Relao, Paula Sharmaine Delos Santos
The pet food industry in the Philippines is thriving as the leading country in Southeast Asia in pet ownership. This study explores this growing sector and its e-commerce landscape, anchored in Rotter’s Expectancy-Value Theory. It uses a quantitative design to examine how online user reviews and ratings influence Filipino pet owners' expectancy & value as the independent variables, motivation with purchase decisions as the dependent variable, and celebrity endorsement as a moderating factor. The study also assesses the credibility and reliability of online reviews and employs Partial Least Squares Structural Equation Modeling (PLS-SEM) for analysis. The study’s results indicate that respondents highly value a product's attributes when making a purchase decision. While product value significantly impacts purchase decisions, expectations about online reviews and ratings do not influence buying motivation.  Celebrity endorsements, however, do affect motivation. This study suggests that marketers and pet food retailers should focus on enhancing the quality of user reviews and ratings, engaging with industry experts, and improving customer interactions to foster credibility, trust, and informed purchasing.
菲律宾是东南亚拥有宠物数量最多的国家,其宠物食品行业正在蓬勃发展。本研究以罗特尔的期望值理论为基础,探讨了这一不断发展的行业及其电子商务格局。本研究采用定量设计,以菲律宾宠物主人的期望值和价值为自变量,以购买决策动机为因变量,以名人代言为调节因素,研究在线用户评论和评级如何影响菲律宾宠物主人的期望值和价值。研究还评估了在线评论的可信度和可靠性,并采用偏最小二乘法结构方程模型(PLS-SEM)进行分析。研究结果表明,受访者在做出购买决策时非常看重产品的属性。虽然产品价值对购买决策有重大影响,但对在线评论和评级的预期并不影响购买动机。 然而,名人代言却会影响购买动机。本研究建议,营销人员和宠物食品零售商应注重提高用户评论和评级的质量,与行业专家合作,并改善客户互动,以促进可信度、信任度和知情购买。
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引用次数: 0
Technological Innovation and Commercial Banks' Financial Performance: A Mediation Analysis of Risk Management Practices 技术创新与商业银行的财务绩效:风险管理实践的中介分析
Pub Date : 2024-07-12 DOI: 10.33215/bb6wrs68
Mahadih Kyambade, Rehema Kagere, Afulah Namatovu, Abdul Male Ssentumbwe, Monica Tushabe, Sheilla Oyella
The purpose of the study is to investigate the association between technological innovations and the financial performance of commercial banks using risk management practices as a mediator. The study's primary focus was on commercial banks in Uganda's Kampala Central region. A quantitative method was used to adopt a cross-sectional survey design. The study selected bank employees from 24 Kampala-based commercial banks using the convenience sampling technique. To accomplish the study's goals, mediation analysis were done using Baron and Kenny, while correlation, regression and inferential statistics were examined using the Statistical Package for Social Scientists (SPSS) PROCESS MACRO. The results of the study showed that the study variables had a significant positive association. The results of the regression show that risk management techniques and technological innovation are predictive of financial performance. The results showed that risk management procedures significantly impacted the connection between technological innovation and financial performance. Results also indicate that the association between financial performance and technological innovation is mediated by risk management strategies. The study provides many implications for management and theory.
本研究的目的是以风险管理实践为中介,调查技术创新与商业银行财务业绩之间的关联。研究的主要对象是乌干达坎帕拉中部地区的商业银行。研究采用了横截面调查设计的定量方法。研究采用便利抽样技术从 24 家位于坎帕拉的商业银行中选取了银行员工。为实现研究目标,使用 Baron 和 Kenny 进行了中介分析,并使用社会科学家统计软件包(SPSS)PROCESS MACRO 对相关性、回归性和推断性统计进行了检验。研究结果表明,研究变量具有显著的正相关性。回归结果表明,风险管理技术和技术创新对财务业绩具有预测作用。结果表明,风险管理程序对技术创新与财务绩效之间的联系有重大影响。结果还表明,财务绩效与技术创新之间的关联是以风险管理策略为中介的。这项研究为管理和理论提供了许多启示。
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引用次数: 0
Ethical Leadership and Creativity Among Employees: Does Leadership Trust and Organizational Climate Matter? 道德领导与员工的创造力:领导信任和组织氛围重要吗?
Pub Date : 2023-12-24 DOI: 10.33215/1584bf55
Prince Addai, Esther Asiedu, Afia Nyarko Boakye, Bright Kumardzi
Purpose: Leaders encourage employee innovation for organizational effectiveness, but the perception of ethical leadership and factors like trust and organizational climate can influence this dynamic. This study assessed leadership trust and organizational climate as explanatory factors influencing the association between ethical leadership and creativity.Design: Responses were sought from 354 employees from a multinational organization in manufacturing in Ghana. The respondents completed questionnaires that measured ethical leadership, employee trust in leadership, organizational climate, and creativity.Findings: The findings using the PROCESS macro indicated a positive relationship between ethical leadership and creativity. The influence of ethical leadership on creativity was confirmed to be moderated by organizational climate and partially mediated by employees’ trust in leadership. The findings clearly highlight the eminence of leadership trust and organizational climate in explaining ethical leadership's impact on employees' creativity. Practical Implications: The study implies that organizations aiming to enhance creativity and effectiveness should promote ethical leadership while considering the influence of trust and the overall work environment. This study is the first of its kind to assess the underlying mechanisms of leadership trust and organizational climate in explaining the linkage between ethical leadership and employee creativity.
目的:领导者鼓励员工创新以提高组织效率,但对道德领导的看法以及信任和组织氛围等因素会影响这种动态变化。本研究评估了领导信任和组织氛围作为影响道德领导与创造力之间关联的解释因素:调查对象为加纳一家制造业跨国公司的 354 名员工。受访者填写了衡量道德领导力、员工对领导力的信任度、组织氛围和创造力的调查问卷:使用过程宏观法得出的结果表明,道德领导力与创造力之间存在正相关关系。经证实,道德领导力对创造力的影响受到组织氛围的调节,并部分受到员工对领导信任的调节。研究结果清楚地凸显了领导信任和组织氛围在解释道德领导对员工创造力的影响方面的重要作用。实践意义:本研究表明,旨在提高创造力和效率的组织应在考虑信任和整体工作环境影响的同时,促进道德领导。本研究首次评估了领导信任和组织氛围在解释道德领导与员工创造力之间联系的内在机制。
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引用次数: 0
Breaking the Auditor’s Silence: Does CEO Openness Influence the Moral Courage of Internal Auditors? Evidence from Uganda 打破审计沉默:CEO公开性是否影响内部审计人员的道德勇气?来自乌干达的证据
Pub Date : 2023-07-03 DOI: 10.33215/sbr.v3i1.898
David Nyamuyonjo, Daniel Kipkirong Tarus, Joyce Komen
Purpose: Unethical behaviors such as fraud are continuously hurting organisations. Although internal auditors are expected to report unethical behaviours, such as fraud, when witnessed, some remain silent for fear of retaliation. Drawing on upper-echelon theory, this study examines whether the chief executive officer's (CEO's) openness is associated with internal auditors’ moral courage to speak out on ethical concerns.Design: This explanatory study collected data from 128 internal auditors in formal financial institutions using structured questionnaires and used partial least squares structural equation modeling to test the hypothesis.Findings: CEOs' openness to internal auditors' recommendations is positively associated with internal auditors’ moral courage.Practical implications: CEOs may appreciate listening to internal auditors as a way of motivating them to speak. Furthermore, boards of governors can encourage CEOs to show openness to internal auditor recommendations.Originality: This study adds to the scant empirical evidence on the factors that influence internal auditors’ moral courage. The empirical findings further confirm that contrary to the idea that internal auditors are independent of CEOs, CEOs influence internal auditors, thereby validating the broader applicability of upper-echelon theory.
目的:诸如欺诈之类的不道德行为正在不断伤害组织。虽然内部审计师在被目击时应该报告欺诈等不道德行为,但有些人由于担心遭到报复而保持沉默。利用上层理论,本研究考察了首席执行官(CEO)的开放性是否与内部审计师就道德问题发表意见的道德勇气有关。设计:本解释性研究采用结构化问卷收集128名正规金融机构内部审计师的数据,并采用偏最小二乘结构方程模型对假设进行检验。研究发现:ceo对内部审计师建议的开放程度与内部审计师的道德勇气呈正相关。实际意义:ceo们可能会喜欢听取内部审计师的意见,以此作为激励他们发言的一种方式。此外,董事会可以鼓励首席执行官对内部审计师的建议持开放态度。独创性:本研究补充了影响内部审计师道德勇气因素的缺乏经验证据。实证结果进一步证实,与内部审计师独立于ceo的观点相反,ceo会影响内部审计师,从而验证了上层梯队理论更广泛的适用性。
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引用次数: 0
A Review of Critical Success Factors Influencing the Success of SMEs 影响中小企业成功的关键成功因素综述
Pub Date : 2023-06-26 DOI: 10.33215/sbr.v3i1.906
Babandi Ibrahim Gumel, Barjoyai Bin Bardai
Objective: Critical success factors models for SMEs provide information to SMEs that were utilized to develop policies and strategies for best business practices that will mitigate failures. The objective was to review SME articles and books to identify CSFs influencing their success.Design: The article reviewed the literature on SMEs and identified critical success factors that influence the success of SMEs across locations and industries. Findings: Twenty-five critical success factors of SMEs were identified, and many more are considered part of them. Policy Implications: The paper will enable entrepreneurship researchers to understand the CSFs for application as variables in future CSFs models and SME operators for best business practices to reduce failure and grow/develop economies. Originality: The article is an exhaustive literature review of SME articles and books identifying the CSFs influencing their success.
目标:中小企业的关键成功因素模型为中小企业提供信息,这些信息被用于制定政策和战略,以实现减少失败的最佳商业实践。其目的是审查中小企业的文章和书籍,以确定影响其成功的社会基金。设计:本文回顾了有关中小企业的文献,并确定了影响跨地区和行业中小企业成功的关键成功因素。研究结果:确定了中小企业的25个关键成功因素,并且认为更多的因素是其中的一部分。政策影响:本文将使企业家研究人员能够理解企业社会效应,以便在未来的企业社会效应模型中作为变量应用,并使中小企业经营者能够制定最佳商业实践,以减少失败,促进经济增长/发展。原创性:本文是对中小企业文章和书籍的详尽的文献综述,确定了影响其成功的csf。
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引用次数: 0
External Auditors' Impact on Corporate Governance of Unlisted Firms: A Developing Country Perspective 外部审计师对非上市公司治理的影响:一个发展中国家的视角
Pub Date : 2023-05-31 DOI: 10.33215/sbr.v3i1.904
Prince Dacosta Anaman, I. Ahmed, Frank Appiah-Oware, Frank Somiah-Quaw
Purpose: The purpose of this study is to examine the impact of external auditors on the corporate governance of unlisted firms in Ghana.Design/Methodology: The study adopts a quantitative research survey design approach. Closed-ended questionnaires were distributed to 485 respondents using the purposive and convenience sampling method. Inferential statistics were conducted on the data collected using IBM SPSS Statistic v23.Findings: The study found that the presence of boards, familiarity with corporate governance codes, and adherence to the code of conduct are prevalent in unlisted firms in Ghana. Also, the study found that the role external auditors play in unlisted firms in Ghana has a positive and significant impact on corporate governance.Practical Implications to Business or key stakeholders: The findings of the study highlight the importance of establishing effective boards, adhering to corporate governance codes, and actively engaging external auditors to strengthen governance practices. Stakeholder engagement, training, risk management, and policy enhancements are also crucial in fostering transparency, accountability, and sustainable business growth. Implementing these implications can enhance corporate governance, build stakeholder trust, and promote long-term organizational success.
目的:本研究的目的是研究外部审计师对加纳非上市公司公司治理的影响。设计/方法:本研究采用定量研究调查设计方法。采用目的性和便利性抽样的方法,对485名调查对象发放封闭式问卷。使用IBM SPSS Statistic v23对收集的数据进行推论统计。研究结果:研究发现,董事会的存在、对公司治理准则的熟悉程度以及对行为准则的遵守在加纳非上市公司中普遍存在。此外,研究发现,外部审计师在加纳非上市公司中所扮演的角色对公司治理具有积极而显著的影响。对业务或关键利益相关者的实际影响:研究结果强调了建立有效的董事会、遵守公司治理准则以及积极聘请外部审计师以加强治理实践的重要性。利益相关者的参与、培训、风险管理和政策改进对于促进透明度、问责制和可持续的业务增长也至关重要。实现这些含义可以增强公司治理,建立利益相关者信任,并促进组织的长期成功。
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引用次数: 0
Factors Influencing Sustainability of Non-Governmental Organizations in the developing world 影响发展中国家非政府组织可持续性的因素
Pub Date : 2023-03-10 DOI: 10.33215/sbr.v3i1.885
Kanwal Gul, Swapnil Morande
NGOs provide support services in developing countries when governments are unable to improve the growth indicators. There exists a requirement for sustainable NGOs that can help fill the gap between the needs of the people and the scarce resources available in developing countries. This study aimed to identify essential factors that are internally controllable by the NGO and to reflect on the impact of the internally controllable factors on the NGO’s sustainability. The study used established theories to investigate internal and external factors influencing NGOs and to identify the factors of significance. This qualitative research was designed with a systematic review followed by content analysis. It was undertaken in a developing country with a sample size of thirty-four using Purposive sampling. Analysis suggests that three variables including Financial Performance, Organizational Practices, and Community Interest have a statistically significant effect on sustainability. The study infers that considering the business environment, NGOs must focus on internal controllable factors. It also reiterates that NGOs should ensure a steady flow of funds, have robust management and should enjoy the support of the community to remain sustainable.
当政府无法改善增长指标时,非政府组织在发展中国家提供支持服务。在发展中国家,需要可持续的非政府组织来帮助填补人民的需求与稀缺资源之间的差距。本研究旨在找出非政府组织内部可控的关键因素,并反思这些内部可控因素对非政府组织可持续性的影响。本研究运用已有的理论对影响非政府组织的内外部因素进行考察,并找出具有重要意义的因素。本定性研究的设计采用系统回顾和内容分析。它是在一个发展中国家进行的,使用有目的抽样,样本量为34人。分析表明,财务绩效、组织实践和社区利益三个变量对可持续性有显著的影响。研究推断,考虑到商业环境,非政府组织必须关注内部可控因素。报告亦重申,非政府机构必须确保资金稳定,管理健全,并得到社会的支持,才能持续发展。
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引用次数: 0
Does Organizational Support Influence The Nexus Between Role Conflict And The Intentions To Stay On The Job? A Study Among Public Sectors Employees 组织支持是否影响角色冲突与留任意图之间的关系?对公共部门雇员的研究
Pub Date : 2022-08-21 DOI: 10.33215/sbr.v2i1.803
Prince Addai, I. Ofori, Daniel Obeng Acquah, Afia Nyarko Boakye, Esther Asiedu
Even though copious studies have shown that a relationship exists between role conflict and the intention to stay on the job, the mechanisms that curb the relationship between role conflict and intention to stay have not often been explored. This study examined the moderating role of organizational support on the nexus between the components of role conflict and the intention to stay in the organization. Two hundred and eighty-seven (n=287) public sector employees were selected using the cross-sectional survey design for the study. Data was gathered using the Role Conflict Scale, Perceived Organizational Support Scale, and the Intentions to Stay Inventory. Multiple regression was used in analyzing the data. Findings indicated that a significantly negative relationship exists between the two components of role conflict (inter-role and intra-role) and the intentions to stay in the organization. There was a positive nexus between perceived organizational support and the intentions to stay in the organization. The nexus between the two components of role conflict and the intentions to stay in the organization was moderated by perceived organizational support. The results provide some crucial insights for employers on how to inspire employees to stay in the public service. The limitations, recommendations, and implications for future studies have been emphasized.
尽管大量研究表明,角色冲突和留任意愿之间存在关系,但抑制角色冲突和留任意愿之间关系的机制却很少被探索。本研究考察了组织支持对角色冲突成分与组织留任意愿之间关系的调节作用。使用横断面调查设计选择了287名公共部门雇员进行研究。使用角色冲突量表、感知组织支持量表和留下来意图量表收集数据。采用多元回归对数据进行分析。研究结果表明,角色冲突的两个组成部分(角色间冲突和角色内冲突)与员工留在组织中的意愿呈显著负相关。感知到的组织支持与留在组织中的意愿之间存在正相关关系。角色冲突和留在组织中的意愿之间的关系被感知到的组织支持所调节。研究结果为雇主提供了一些关于如何激励员工留在公共服务部门的重要见解。本文强调了研究的局限性、建议和对未来研究的启示。
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引用次数: 1
Continuance Intention of Massive Open Online Course Learners in Higher Education: A Sustainable Development Initiative 高等教育网络开放课程大规模学习者的继续意向:一项可持续发展倡议
Pub Date : 2022-08-12 DOI: 10.33215/sbr.v2i1.810
N. B. Guillen Jr
         This study focuses on higher education institutions in Metro Manila, Philippines, with their initiative to use and adopt Massive Open Online Courses (MOOCs) by analyzing the continuance intention to use MOOC platforms among students or learners. This recently gained popularity due to emergency remote learning in Metro Manila, the pandemic’s epicenter. This study also aims to understand the transformative impact of MOOC education on traditional and online learning. In addition, the study utilized survey research with 122 MOOC learners via purposive sampling, given the nature and composition of the respondents. The data collected were analyzed using the structural equation modeling-path analysis to substantiate the hypotheses using the extended Technology Acceptance Model. The relationship between attitude to continuance intention and continuance intention to transformative impact was significant. However, perceived usefulness, perceived ease of use, and motivation were insignificant. It can be implied from the study the changing values of learners and students during the pandemic. Learning should not be an option but a way of life regardless of the circumstances and complement traditional learning. Finally, the study shows that the integration of MOOCs is the next big thing in global education, an impact on the school’s contribution to sustainable development goals through MOOC coverage by identifying the continuance intention among students and learners.
本研究以菲律宾马尼拉大都会的高等教育机构为研究对象,通过分析学生或学习者使用MOOC平台的持续意愿,主动使用和采用大规模在线开放课程(Massive Open Online Courses, MOOC)。最近,由于疫情中心马尼拉大都会的紧急远程教育,这种做法受到了欢迎。本研究还旨在了解MOOC教育对传统和在线学习的变革性影响。此外,考虑到受访者的性质和组成,本研究采用有目的抽样的方式对122名MOOC学习者进行了调查研究。采用结构方程模型和路径分析方法对收集到的数据进行分析,并采用扩展的技术接受模型对假设进行验证。继续意向态度与继续意向对转化影响的关系显著。然而,感知有用性、感知易用性和动机不显著。从研究中可以看出,在大流行期间,学习者和学生的价值观发生了变化。学习不应该是一种选择,而应该是一种生活方式,无论环境如何,都应该是对传统学习的补充。最后,研究表明,MOOC的整合是全球教育的下一件大事,通过识别学生和学习者的继续意愿,通过MOOC覆盖影响学校对可持续发展目标的贡献。
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引用次数: 3
Does Big Data Drive Innovation In E-Commerce: A Global Perspective? 大数据驱动电子商务创新:全球视角?
Pub Date : 2022-06-30 DOI: 10.33215/sbr.v2i1.797
M. Sazu
Objective: Literature indicates big data is a competitive edge, which boasts a firm’s overall performance. With the rise of big data (BD), e-commerce firms are using the tools to engage more with customers, offer better products, and innovate more to gain a competitive advantage. Nevertheless, past empirical studies have shown conflicting results.Design: Building on the capital-based perspective and the firm’s inertia concept, we created a model to explore how BD and BD analytics capability impact innovation results in e-commerce businesses. We carried out a two-year empirical investigation project to secure empirical data on 1703 data-driven innovation tasks from USA and Asia.Findings: We showed that there is a tradeoff between BD and BD analytics capability, in which the optimum balance of BD depends on the amount of BD analytics ability. BD analytics ability exerts a good moderating impact, that is, the better this capability is, the higher the effect of BD on gross margin and sales growth. For U.S. innovation tasks, BD has an inverted U-shaped relationship with sales innovation. For Asian innovation tasks, when major data capital is minimal, promoting big data analytics capability improves sales innovation and disgusting margin up to a specific point.Policy Implications: Establishing BD analytics capability over that time could prevent innovation efficiency. Our findings offer guidance to e-commerce firms on producing strategic choices about source allocations for BD and BD analytics ability.Originality: A limited research has been carried out to show the impact of using BD analytics tools to drive innovation. This is one of the first articles that dive into using BD to foster innovation in the e-commerce business.
目的:文献表明大数据是一种竞争优势,可以提升企业的整体绩效。随着大数据(BD)的兴起,电子商务公司正在利用这些工具更多地与客户接触,提供更好的产品,并进行更多创新,以获得竞争优势。然而,过去的实证研究显示出相互矛盾的结果。设计:以资本为基础的视角和公司的惯性概念为基础,我们创建了一个模型来探索BD和BD分析能力如何影响电子商务业务的创新结果。本文对来自美国和亚洲的1703项数据驱动型创新任务进行了为期两年的实证调查。研究结果:我们发现,在BD和BD分析能力之间存在权衡,其中BD的最佳平衡取决于BD分析能力的多少。BD分析能力具有良好的调节作用,即该能力越好,BD对毛利率和销售增长的影响越高。在美国的创新任务中,BD与销售创新呈倒u型关系。对于亚洲的创新任务,在主要数据资本很少的情况下,提升大数据分析能力在一定程度上提高了销售创新和令人厌恶的利润率。政策含义:在此期间建立BD分析能力可能会阻碍创新效率。我们的研究结果对电子商务公司在资源配置和业务分析能力方面的战略选择提供了指导。独创性:一项有限的研究显示了使用BD分析工具推动创新的影响。这是第一批深入探讨使用BD促进电子商务业务创新的文章之一。
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引用次数: 35
期刊
SEISENSE Business Review
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