The ultimate desire of any sensitive government is to build responsible citizens who will participate meaningfully in the developmental efforts within and outside society. The current social-political upheavals in Ghana and Nigeria underscored the need for national value orientation and reorientation for effective nation-building. The study adopted a descriptive survey to assess gender differences in pupils’ civic disposition in Ghana and Nigeria. A multistage sampling procedure was used to select 920 Basic 8 pupils from four educational circuits in Central Region, Ghana and four Local Government Education Authorities in Lagos and Ogun State in South-West, Nigeria. The research tool was tagged: Basic Education Pupils’ Questionnaire (BEPQ). The data were analysed using simple percentages, mean scores and independent t-tests at 0.05 level of significance. The results showed that there is no significant gender difference in the contribution of basic education to pupils’ civic disposition. The main conclusion drawn from this study is that the difference in the level of civic awareness of basic school pupils is due to the quality of basic education and that civic disposition increases the likelihood of a person engaging in civic activities. Government at all levels should encourage publication of relevant textbooks and research findings on basic school pupils especially in value-laden subjects like civic education.
{"title":"Civic Education and Pupils’ Civic Dispositions in Ghana and Nigeria: A Comparative Analysis","authors":"S. P. Odusanya, A. Oni","doi":"10.3126/jer.v9i1.28790","DOIUrl":"https://doi.org/10.3126/jer.v9i1.28790","url":null,"abstract":"The ultimate desire of any sensitive government is to build responsible citizens who will participate meaningfully in the developmental efforts within and outside society. The current social-political upheavals in Ghana and Nigeria underscored the need for national value orientation and reorientation for effective nation-building. The study adopted a descriptive survey to assess gender differences in pupils’ civic disposition in Ghana and Nigeria. A multistage sampling procedure was used to select 920 Basic 8 pupils from four educational circuits in Central Region, Ghana and four Local Government Education Authorities in Lagos and Ogun State in South-West, Nigeria. The research tool was tagged: Basic Education Pupils’ Questionnaire (BEPQ). The data were analysed using simple percentages, mean scores and independent t-tests at 0.05 level of significance. The results showed that there is no significant gender difference in the contribution of basic education to pupils’ civic disposition. The main conclusion drawn from this study is that the difference in the level of civic awareness of basic school pupils is due to the quality of basic education and that civic disposition increases the likelihood of a person engaging in civic activities. Government at all levels should encourage publication of relevant textbooks and research findings on basic school pupils especially in value-laden subjects like civic education.","PeriodicalId":32077,"journal":{"name":"Journal of Education and Research","volume":"194 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77034406","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This article introduces the term “neoprivatisation” in the literature of economics of education. It exposes the consequence of privatisation in education to public school by taking a community as a case and studying in a mixed-method paradigm. The study uncovers that public schools suffer from lesser preference by parents, and underuse or misuse of public expenditure, so that, like private schools, have added the facilities of English medium, extra-class, preparing students for test by charging fees, as well as advertising to attract more students. As a result, the narrow focus to achievement score rather than developing qualities in students as expected by curriculum has threatened the presumption of ‘quality education’; and the commodification and commercialisation of education along with diminishing professional accountability of teacher victimise students with the undue burden of irrational extra-classes and fees. Therefore, the added facilities rouse for discriminating students in access to education and larceny of ‘right to free education’. These undesirable phenomena are the consequences of privatisation in education, which has been thus conceptualized as “neoprivatisation”.
{"title":"“Neoprivatisation” in Public Schools in Nepal","authors":"Shurendra Ghimire, K. Koirala","doi":"10.3126/jer.v9i1.28824","DOIUrl":"https://doi.org/10.3126/jer.v9i1.28824","url":null,"abstract":"This article introduces the term “neoprivatisation” in the literature of economics of education. It exposes the consequence of privatisation in education to public school by taking a community as a case and studying in a mixed-method paradigm. The study uncovers that public schools suffer from lesser preference by parents, and underuse or misuse of public expenditure, so that, like private schools, have added the facilities of English medium, extra-class, preparing students for test by charging fees, as well as advertising to attract more students. As a result, the narrow focus to achievement score rather than developing qualities in students as expected by curriculum has threatened the presumption of ‘quality education’; and the commodification and commercialisation of education along with diminishing professional accountability of teacher victimise students with the undue burden of irrational extra-classes and fees. Therefore, the added facilities rouse for discriminating students in access to education and larceny of ‘right to free education’. These undesirable phenomena are the consequences of privatisation in education, which has been thus conceptualized as “neoprivatisation”.","PeriodicalId":32077,"journal":{"name":"Journal of Education and Research","volume":"96 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76971310","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The paper investigated the perceived influence of students’ demographic variables on their access to financial aids in public Universities in Rivers State, Nigeria. Six questions were formulated to guide the study and five hypotheses tested at 0.05 level of significance. The design adopted for the study was an analytical survey. The population of the study included 78, 216 students (34,997 male and 43,219 female) in the three public Universities in Rivers State. The sample of the study covered 791 students (Male= 395 and Female= 396) selected through the random sampling technique while Taro Yamane method of sample size determination was used for determining the sample size. The instruments used for collecting responses from students were questionnaire and a ten items interview schedule. The research questions were answered using frequency, percentage and cumulative percentage. Findings of the study revealed that students’ demographic variables have an influence on their access to financial aids in public Universities in Rivers State, Nigeria. The implication of this is that the government’s expenditure on education will continue to increase in the absence of these alternative financial aids in the public Universities in Rivers State, Nigeria.
{"title":"Perceived Influence of Students’ Demographic Variables on Their Access to Financial Aids in Public Universities in Rivers State, Nigeria","authors":"E. Eseyin","doi":"10.3126/jer.v8i2.27378","DOIUrl":"https://doi.org/10.3126/jer.v8i2.27378","url":null,"abstract":"The paper investigated the perceived influence of students’ demographic variables on their access to financial aids in public Universities in Rivers State, Nigeria. Six questions were formulated to guide the study and five hypotheses tested at 0.05 level of significance. The design adopted for the study was an analytical survey. The population of the study included 78, 216 students (34,997 male and 43,219 female) in the three public Universities in Rivers State. The sample of the study covered 791 students (Male= 395 and Female= 396) selected through the random sampling technique while Taro Yamane method of sample size determination was used for determining the sample size. The instruments used for collecting responses from students were questionnaire and a ten items interview schedule. The research questions were answered using frequency, percentage and cumulative percentage. Findings of the study revealed that students’ demographic variables have an influence on their access to financial aids in public Universities in Rivers State, Nigeria. The implication of this is that the government’s expenditure on education will continue to increase in the absence of these alternative financial aids in the public Universities in Rivers State, Nigeria.","PeriodicalId":32077,"journal":{"name":"Journal of Education and Research","volume":"76 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2018-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80180492","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Researching Education as a Social Process","authors":"S. Gautam","doi":"10.3126/jer.v8i2.27376","DOIUrl":"https://doi.org/10.3126/jer.v8i2.27376","url":null,"abstract":"No abstract available.","PeriodicalId":32077,"journal":{"name":"Journal of Education and Research","volume":"432 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2018-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76510688","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Most of the students studying entrepreneurship in Nigerian universities lack entrepreneurial capability- that is, they lack the freedom to pursue and achieve entrepreneurial opportunity. Freedom is seen here in terms of those conditions that must be in place for students to be able to carry out their entrepreneurship studies. These are conditions that support the well-being of the students and may be seen as having good shelter, being well nourished, being healthy, being able to do their normal studies among others. The paper examined why the presence of these conditions is likely to assist students to improve their creative thinking and strengthen their entrepreneurial capability. It explored Amartya Sen’s Capability Approach, focusing on freedom, opportunities, and functionings to explain the required favourable conditions that make learning worthwhile for students, and how it accounts for students’ ability to strengthen their entrepreneurial capability. The paper argued for the deployment of creative thinking to strengthen entrepreneurial capability among students of entrepreneurship in universities in Nigeria. It concluded by urging universities in Nigeria to adopt relevant curriculum in addition to providing students with a decent learning environment to enable them to develop creative thinking that could be used in entrepreneurship education.
{"title":"Deploying Creative Thinking to Strengthen Entrepreneurial Capability Among University Students in Nigeria","authors":"A. Aboluwodi","doi":"10.3126/jer.v8i2.27381","DOIUrl":"https://doi.org/10.3126/jer.v8i2.27381","url":null,"abstract":"Most of the students studying entrepreneurship in Nigerian universities lack entrepreneurial capability- that is, they lack the freedom to pursue and achieve entrepreneurial opportunity. Freedom is seen here in terms of those conditions that must be in place for students to be able to carry out their entrepreneurship studies. These are conditions that support the well-being of the students and may be seen as having good shelter, being well nourished, being healthy, being able to do their normal studies among others. The paper examined why the presence of these conditions is likely to assist students to improve their creative thinking and strengthen their entrepreneurial capability. It explored Amartya Sen’s Capability Approach, focusing on freedom, opportunities, and functionings to explain the required favourable conditions that make learning worthwhile for students, and how it accounts for students’ ability to strengthen their entrepreneurial capability. The paper argued for the deployment of creative thinking to strengthen entrepreneurial capability among students of entrepreneurship in universities in Nigeria. It concluded by urging universities in Nigeria to adopt relevant curriculum in addition to providing students with a decent learning environment to enable them to develop creative thinking that could be used in entrepreneurship education.","PeriodicalId":32077,"journal":{"name":"Journal of Education and Research","volume":"77 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2018-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83505875","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Financial literacy and behaviour are emerging personal financial agendas both in education and finance. However, financial literacy has behavioural implication and effect on the financial well-being of individuals. Therefore, assessing financial behaviour by measuring financial literacy of individuals is important research attention. In this paper, the contribution of financial literacy on the financial behaviour of small borrowers is measured and analysed. The study follows a quantitative research methodology under the post-positivistic research paradigm. A simple scoring method is used to measure financial literacy and the logistic regression model is used to measure the probabilistic contribution of financial literacy on behaviour. By using a sample survey, the study collects 393 sets of responses from small borrowers selected randomly from four districts of Nepal. Theory of planned behaviour is used to interpret the finding. The theory of planned behaviour states that the literacy i.e. knowledge and skill in financial matters will develop an attitude, and if the attitude is positive, the persons will behave accordingly. The finding explores that improved level of financial literacy contributes financial behaviour of the small borrowers positively. The study concludes that for enhancing financial behaviour, contemporary and contextual financial literacy programs are necessary to educate the individuals. The study also connects financial well-beings with enhanced financial behaviour. Findings of this study are useful for policymakers, financial service users, academicians and financial service providers in Nepal.
{"title":"Contribution of Financial Literacy on Behaviour: A Nepali Perspective","authors":"R. Chaulagain","doi":"10.3126/jer.v8i2.27380","DOIUrl":"https://doi.org/10.3126/jer.v8i2.27380","url":null,"abstract":"Financial literacy and behaviour are emerging personal financial agendas both in education and finance. However, financial literacy has behavioural implication and effect on the financial well-being of individuals. Therefore, assessing financial behaviour by measuring financial literacy of individuals is important research attention. In this paper, the contribution of financial literacy on the financial behaviour of small borrowers is measured and analysed. The study follows a quantitative research methodology under the post-positivistic research paradigm. A simple scoring method is used to measure financial literacy and the logistic regression model is used to measure the probabilistic contribution of financial literacy on behaviour. By using a sample survey, the study collects 393 sets of responses from small borrowers selected randomly from four districts of Nepal. Theory of planned behaviour is used to interpret the finding. The theory of planned behaviour states that the literacy i.e. knowledge and skill in financial matters will develop an attitude, and if the attitude is positive, the persons will behave accordingly. The finding explores that improved level of financial literacy contributes financial behaviour of the small borrowers positively. The study concludes that for enhancing financial behaviour, contemporary and contextual financial literacy programs are necessary to educate the individuals. The study also connects financial well-beings with enhanced financial behaviour. Findings of this study are useful for policymakers, financial service users, academicians and financial service providers in Nepal.","PeriodicalId":32077,"journal":{"name":"Journal of Education and Research","volume":"86 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2018-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89041254","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Recent debates indicate that there is a lack of focus on ontological transformation within university study due to an over-reliance on a tick-box approach to skill acquisition (Wilson et.al 2013, p. 1223). This paper discusses a recent initiative undertaken at a tertiary pathways institution focused on the utilisation of an alternative productive process to assess student learning. This alternative assessment approach was designed to better engage a specific student cohort that differs significantly from ‘conventional student bodies’ both socio-economically and educationally. It has been noted that many students within the cohort do not have the ‘assumed cultural capital’ (Delvin 2011) that facilitates success in a traditional tertiary environment. This paper focuses on how a debate assessment was modified using the concept of spiral curriculum (Bruner cited in Takaya 2008) to better align with the specific needs of the cohort and course outcomes. The concept was used as a scaffolding approach linked to real-life experience to help students make better sense of the key unit content. This paper argues that the showcase was generally successful, by shifting focus from a previously adversarial model to a reflective and ultimately transformative learning experience.
最近的争论表明，由于过度依赖勾选框方法来获得技能，大学学习中缺乏对本体论转换的关注(Wilson et.al 2013, p. 1223)。本文讨论了最近在高等教育机构开展的一项倡议，重点是利用另一种生产过程来评估学生的学习。这种替代性评估方法旨在更好地吸引特定的学生群体，他们在社会经济和教育方面都与“传统学生群体”有很大不同。值得注意的是，该队列中的许多学生没有“假定的文化资本”(Delvin 2011)，这有助于在传统的高等教育环境中取得成功。本文的重点是如何使用螺旋课程的概念来修改辩论评估(Bruner引用Takaya 2008)，以更好地与群体的具体需求和课程结果保持一致。这个概念被用作一个与现实生活经验相联系的脚手架方法，以帮助学生更好地理解关键单元的内容。本文认为，通过将焦点从先前的对抗性模型转移到反思和最终变革的学习经验，展示通常是成功的。
{"title":"An Alternative to Traditional Assessment: The Debate Showcase","authors":"Mona Shrestha, Christopher D Roffey","doi":"10.3126/jer.v8i2.22888","DOIUrl":"https://doi.org/10.3126/jer.v8i2.22888","url":null,"abstract":"Recent debates indicate that there is a lack of focus on ontological transformation within university study due to an over-reliance on a tick-box approach to skill acquisition (Wilson et.al 2013, p. 1223). This paper discusses a recent initiative undertaken at a tertiary pathways institution focused on the utilisation of an alternative productive process to assess student learning. This alternative assessment approach was designed to better engage a specific student cohort that differs significantly from ‘conventional student bodies’ both socio-economically and educationally. It has been noted that many students within the cohort do not have the ‘assumed cultural capital’ (Delvin 2011) that facilitates success in a traditional tertiary environment. This paper focuses on how a debate assessment was modified using the concept of spiral curriculum (Bruner cited in Takaya 2008) to better align with the specific needs of the cohort and course outcomes. The concept was used as a scaffolding approach linked to real-life experience to help students make better sense of the key unit content. This paper argues that the showcase was generally successful, by shifting focus from a previously adversarial model to a reflective and ultimately transformative learning experience.","PeriodicalId":32077,"journal":{"name":"Journal of Education and Research","volume":"81 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2018-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89984826","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper examines the impact of community education and challenges facing Centres for Education and Community Action as a rural development strategy in Cameroon. The study was conducted in the North-West Region of Cameroon, employing field observations, semi-structured interviews with key informants using a convenient sampling technique and through elaborate review of documents. These research instruments were blended into what is termed triangulation and the data collected was analysed descriptively. The main focus of qualitative analysis is to understand the ways in which people act and the accounts that people give for their actions. This paper posits that extreme dependence on the provision of Western formal education cannot solve the problems of a rapidly changing society like Cameroon, which is facing a long-term economic crisis and persistent unemployment issues of graduates. Consequently, education should be redefined in the context of the prevailing economic crisis to make it responsive to the aspirations of rural communities. Findings showed that community education had contributed towards rural development immensely but has suffered many challenges due to neglect of the field in the policy agenda. This paper recommends the integration of community education with formal education to facilitate group and community betterment in particular and rural transformation in general.
{"title":"Impact and Challenges of Centres for Education and Community Action in Cameroon’s North West Region","authors":"F. A. Amungwa","doi":"10.3126/jer.v8i2.27379","DOIUrl":"https://doi.org/10.3126/jer.v8i2.27379","url":null,"abstract":"This paper examines the impact of community education and challenges facing Centres for Education and Community Action as a rural development strategy in Cameroon. The study was conducted in the North-West Region of Cameroon, employing field observations, semi-structured interviews with key informants using a convenient sampling technique and through elaborate review of documents. These research instruments were blended into what is termed triangulation and the data collected was analysed descriptively. The main focus of qualitative analysis is to understand the ways in which people act and the accounts that people give for their actions. This paper posits that extreme dependence on the provision of Western formal education cannot solve the problems of a rapidly changing society like Cameroon, which is facing a long-term economic crisis and persistent unemployment issues of graduates. Consequently, education should be redefined in the context of the prevailing economic crisis to make it responsive to the aspirations of rural communities. Findings showed that community education had contributed towards rural development immensely but has suffered many challenges due to neglect of the field in the policy agenda. This paper recommends the integration of community education with formal education to facilitate group and community betterment in particular and rural transformation in general.","PeriodicalId":32077,"journal":{"name":"Journal of Education and Research","volume":"54 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2018-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74786640","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This short article is a reflective product of my experiences and learning while engaging in six month long ethnographic fieldwork with teachers from semi urban and rural community schools in Kavre district, Nepal. As an ethnographic researcher, I am still in contact with my research participants in doing peer review and reflection of the listening, seeing and being within the topic. Specifically, this note reflects my positionality and challenges of interviewing, observing and presenting the initial findings. Moreover, this reflective note highlights ethnography as both a process and a product that evolves during the study time itself.
{"title":"Reflection on Researching Teachers' Professional Integrity: Being in the Setting of Ethnography","authors":"Rupa Munakarmi","doi":"10.3126/jer.v6i2.22155","DOIUrl":"https://doi.org/10.3126/jer.v6i2.22155","url":null,"abstract":"This short article is a reflective product of my experiences and learning while engaging in six month long ethnographic fieldwork with teachers from semi urban and rural community schools in Kavre district, Nepal. As an ethnographic researcher, I am still in contact with my research participants in doing peer review and reflection of the listening, seeing and being within the topic. Specifically, this note reflects my positionality and challenges of interviewing, observing and presenting the initial findings. Moreover, this reflective note highlights ethnography as both a process and a product that evolves during the study time itself.","PeriodicalId":32077,"journal":{"name":"Journal of Education and Research","volume":"27 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2018-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90469509","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study examines the relationship between service quality dimensions (SERVQUAL Model) and overall service quality and satisfaction of management students. Additionally, this study identifies critical factors amongst service quality dimensions that contribute most to students’ satisfaction. Furthermore, this study examines whether the relationship between overall service quality and student satisfaction is valid at both Bachelor in Business Administration (BBA) level and Master in Business Administration (MBA) level. Self-administered online surveys were conducted among the undergraduate and graduate students of a management school in Kathmandu to collect the data, which were analysed using correlations and regressions. Both ‘dimensions of service quality’ and ‘composite service quality construct’ had positive relationship with students’ satisfaction, such that at both graduate and undergraduate level, service quality is antecedent of students’ satisfaction. Among the dimensions of service quality, empathy and responsiveness were found to be significant predictors of service quality. The empirical results of this study attest to Parasuraman, Zeithaml, and Berry’s (1985) SERVQUAL. This study also provides a basis for further validation of relationship between service quality and student satisfaction in future. Finally, it suggests management schools to improve their service quality, and its various dimensions, leading to students’ satisfaction.
本研究探讨服务品质维度(SERVQUAL模型)与管理专业学生整体服务品质及满意度的关系。此外，本研究确定了服务质量维度中对学生满意度贡献最大的关键因素。此外，本研究亦探讨整体服务品质与学生满意度之间的关系，是否在工商管理学士(BBA)与工商管理硕士(MBA)水平均有效。在加德满都一所管理学院的本科生和研究生中进行了自我管理的在线调查，以收集数据，并使用相关性和回归分析。“服务质量维度”和“复合服务质量结构”与学生满意度均存在正相关关系，即在研究生和本科生水平上，服务质量都是学生满意度的先决条件。在服务品质的各维度中，共情和回应是服务品质的显著预测因子。本研究的实证结果证实了Parasuraman, Zeithaml, and Berry(1985)的SERVQUAL。本研究也为未来进一步验证服务品质与学生满意度的关系提供基础。最后，建议管理学院提高其服务质量，以及其各个维度，从而提高学生的满意度。
{"title":"Relationship Between Perception of Service Quality and Students’ Satisfaction – A Case Study of a Management School","authors":"Rojan Baniya","doi":"10.3126/JER.V6I2.22149","DOIUrl":"https://doi.org/10.3126/JER.V6I2.22149","url":null,"abstract":"This study examines the relationship between service quality dimensions (SERVQUAL Model) and overall service quality and satisfaction of management students. Additionally, this study identifies critical factors amongst service quality dimensions that contribute most to students’ satisfaction. Furthermore, this study examines whether the relationship between overall service quality and student satisfaction is valid at both Bachelor in Business Administration (BBA) level and Master in Business Administration (MBA) level. Self-administered online surveys were conducted among the undergraduate and graduate students of a management school in Kathmandu to collect the data, which were analysed using correlations and regressions. Both ‘dimensions of service quality’ and ‘composite service quality construct’ had positive relationship with students’ satisfaction, such that at both graduate and undergraduate level, service quality is antecedent of students’ satisfaction. Among the dimensions of service quality, empathy and responsiveness were found to be significant predictors of service quality. The empirical results of this study attest to Parasuraman, Zeithaml, and Berry’s (1985) SERVQUAL. This study also provides a basis for further validation of relationship between service quality and student satisfaction in future. Finally, it suggests management schools to improve their service quality, and its various dimensions, leading to students’ satisfaction.","PeriodicalId":32077,"journal":{"name":"Journal of Education and Research","volume":"47 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2018-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79392243","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：