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Improving Municipal Billing System and Revenue Generating Strategy : Chivi Rural District Council Case Study 改善市政收费制度及创收策略:赤壁乡议会个案研究
Pub Date : 2023-09-30 DOI: 10.38142/ijesss.v4i5.744
Bright MUPEDZI, Magret OLAREWAJU, Masibulele PHESA
Municipalities, in general, experience difficulties in own revenue generation. However, this problem is most severe among rural district councils as they tend to have relatively smaller revenue bases, a culture of non-payment on the part of ratepayers, poor service delivery, inefficient billing systems, poor planning and poor debtor’s management. As a result, rural district councils in Zimbabwe including the Chivi Rural District Council (CRDC) are facing self-sustainability concerns due to financial difficulties. There is overwhelming evidence in research to support the notion that properly planned billing systems have a positive impact on revenue generation among municipalities. On the other hand, poorly planned billing systemswill lead to financial difficulties. A case study approach is designed. Secondary data wasgathered in addition to primary data was collected through questionnaires withCRDC employees and ratepayers. Secondary data was collected through existing CRDC and government reports and documents, and the relevant Acts of Parliament. This found that customers had neutral perceptions of the service quality subconstructs of assurance, reliability, empathy and tangiblesat the CRDC. Further, customers had merely high neutrality almost negative perception of the service quality construct of responsiveness. A statistically significant neutral relationship was found between assurance, reliability, responsiveness, empathy, and tangibles with overall customer satisfaction. The reliability had the highest influence on customer satisfaction, followed by tangibles, responsiveness, empathy, and assurance, respectively. In practical perspective, the study recommends better ways of revenue collection to the municipality. Further the study adds to the debate in literature in Pecking Order Theory.
一般来说,市政当局在创收方面遇到困难。然而,这一问题在农村地区议会中最为严重,因为它们往往有相对较小的收入基础,纳税人不付款的文化,糟糕的服务提供,低效的计费系统,糟糕的规划和糟糕的债务人管理。因此,津巴布韦的农村地区委员会,包括奇维农村地区委员会(CRDC),由于财政困难而面临自我可持续性问题。研究中有压倒性的证据支持这样一种观点,即适当规划的计费系统对市政当局的收入产生积极影响。另一方面,计划不周的计费系统将导致财务困难。设计了案例研究方法。在对crdc员工和纳税人进行问卷调查的基础上,还收集了二次数据。次要数据是通过现有的CRDC和政府报告和文件以及相关的议会法案收集的。研究发现,顾客对服务质量的保证、可靠性、同理心和有形性的认知是中性的。此外,顾客对服务品质建构的反应性有高度中立性几乎为负面的认知。在保证、可靠性、响应性、同理心和有形资产与整体客户满意度之间发现了统计上显著的中性关系。可靠性对客户满意度的影响最大,其次是有形的、响应性的、同理心的和保证的。从实践的角度来看,该研究为市政当局提出了更好的税收征收方式。进一步的研究增加了文献中关于啄食顺序理论的争论。
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引用次数: 0
Rural Communities and Water Governance: Understanding Participatory Processes for Catchment Management in the Upper Umzimvubu Catchment 农村社区与水治理:了解Umzimvubu上游流域集水区管理的参与式过程
Pub Date : 2023-09-30 DOI: 10.38142/ijesss.v4i5.587
Siyasanga MBELE, Betty C MUBANGIZI
Water is a crucial issue for sustainable livelihoods, and a lack of it impacts human life. Catchment areas play an essential role in water provisioning, and their management is fundamental for sustained water availability. The UN-endorsed Integrated Water Resources Management (IWRM) approach best expresses catchment management ideals that resonate with South Africa's constitutional ideals of efficient and equitable distribution of resources. South Africa has a history of inequality that led to severe neglect of rural areas in many facets, including the water sector. Despite the country's reformed laws and policies, sustainable water provision and access remain challenging, particularly in rural-based municipalities where land degradation and a weak revenue base interact to reduce access to water for most communities. This paper reports on a study that sought to understand participatory processes for catchment management in the upper Umzimvubu catchment within Matatiele Local Municipality in the Alfred Nzo District Municipality in the Eastern Cape Province. This study used a qualitative approach to data collection and document analysis. The findings show that participatory water governance strategies exist and tend to coalesce around non-governmental structures. The findings also show that there is room for improving water governance in rural communities, including the need to finalize the establishment of Catchments Management Areas (CMAs) in all nine existing Water Management Areas (WMAs) while incorporating strong community involvement and strengthening the capacity of rural municipalities.
水是可持续生计的关键问题,缺水会影响人类生活。集水区在供水方面发挥着至关重要的作用,对其进行管理是持续供水的根本。联合国支持的水资源综合管理(IWRM)方法最好地表达了与南非有效和公平分配资源的宪法理想产生共鸣的流域管理理想。南非有一段不平等的历史,导致在许多方面严重忽视农村地区,包括水部门。尽管该国改革了法律和政策,但可持续的供水和获取仍然具有挑战性,特别是在土地退化和收入基础薄弱相互作用的农村城市,大多数社区获得水的机会减少。本文报告了一项研究,该研究旨在了解东开普省阿尔弗雷德·恩佐区市政当局Matatiele地方市政当局上Umzimvubu集水区管理的参与性过程。本研究采用定性方法进行数据收集和文献分析。调查结果表明,参与式水治理战略是存在的,并且倾向于围绕非政府结构联合起来。研究结果还表明,农村社区的水治理还有改进的空间,包括需要在所有九个现有的水管理区(wma)中最终建立集水区管理区(cma),同时纳入强有力的社区参与和加强农村市政当局的能力。
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引用次数: 1
Trends in Ambient Air Quality (NO2 and SO2) in Tenggarong City, Kutai Kartanegara District. East Kalimantan Kutai Kartanegara地区tengarong市环境空气质量(NO2和SO2)趋势东加里曼丹省
Pub Date : 2023-09-30 DOI: 10.38142/ijesss.v4i5.854
Sujiman SUJIMAN
This research aims to determine the concentration of ambient air quality NO2 and SO2, determine the trend in ambient air quality NO2 and SO2, and determine the Air Quality Value index for Tenggarong City, Kutai Kartanegara Regency, East Kalimantan. The data collection method was using the 18-SPEKTRO-33/MU/SMM-AAS (Passive Sampler Spectrophotometry) method, then analyzed using environmental quality standards, government regulation number 22 of 2021. The research results show that the quality concentration of NO2 gas in Jam Bentong is between (5.23-19.85) µg/m3 and SO2 is between (3.75-38.55) µg/m3, in the Industrial Area NO2 is between (5.54-10.20) µg/m3 and SO2 is between (4.28 -10.41) µg/m3, while in residential locations NO2 is between (2.49-7.98) µg/m3 and SO2 is between (<2.57-10.60) µg/m3. The tendency for ambient air quality NO2 and SO2 at the Jam Bentong location to fluctuate is inconsistent, while the Industrial Location is almost the same as the Residential Location, namely with uniform quality, but all quality concentrations are still below environmental quality standards. The Environmental Quality Index value at the Jam Bentong location is 79,618, this value is included in good environmental conditions. Meanwhile, in industrial locations it is 90,043, this value is included in superior environmental conditions. Meanwhile, in residential locations, the Environmental Quality Index value is 93,429, this value also falls into superior environmental conditions.
本研究旨在确定环境空气质量NO2和SO2的浓度,确定环境空气质量NO2和SO2的趋势,确定东加里曼丹Kutai Kartanegara Regency tengarong City的空气质量值指数。数据采集方法采用18-SPEKTRO-33/MU/SMM-AAS(被动进样器分光光度法)法,然后使用环境质量标准(政府法规2021年第22号)进行分析。研究结果表明:Jam Bentong NO2气体质量浓度介于(5.23 ~ 19.85)µg/m3, SO2气体质量浓度介于(3.75 ~ 38.55)µg/m3之间;工业区NO2气体质量浓度介于(5.54 ~ 10.20)µg/m3之间,SO2气体质量浓度介于(4.28 ~ 10.41)µg/m3之间;居住区NO2气体质量浓度介于(2.49 ~ 7.98)µg/m3之间,SO2气体质量浓度介于(2.57 ~ 10.60)µg/m3之间。Jam Bentong地点的环境空气质量NO2和SO2的波动趋势不一致,而工业地点与居住地点几乎相同,即质量一致,但所有质量浓度仍低于环境质量标准。Jam Bentong位置的环境质量指数为79,618,该值属于良好的环境条件。同时,在工业地区,它是90,043,这个值包含在优越的环境条件中。同时,居住区环境质量指数为93429,也属于优越环境条件。
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引用次数: 0
The Impact of Urban Planning on Places of Worship in Windhoek Namibia 纳米比亚温得和克城市规划对礼拜场所的影响
Pub Date : 2023-09-30 DOI: 10.38142/ijesss.v4i5.782
Rita KHIBA, Daphne Ntlhe
Urban planning impacts freedom of religion through planning regulations applied by local municipalities in establishing places of worship in urban areas. However, incorporating religion in urban planning in most countries has remained insignificant, regardless of the new challenges of increasing religious diversity in most cities. This paper examines the role of urban planning policies in Namibia in establishing places of worship in Windhoek and its impact on freedom of religion in the City. Data was collected by reviewing and exploring journal papers, government documents, books, and newspaper articles. Neoliberal theory was employed to guide the study. The research established that the City of Windhoek, through planning policies, has a direct impact on places of worship, and to facilitate a sustainable process, the City put a moratorium on establishing new houses of worship to reduce the number of people intending to create such facilities. Applications for even places of worship by religious bodies, including churches, are treated the same as other applications for related institutions, even though the churches and other religious facilities have different ways of worshipping. In Namibia, the government and municipal urban planning departments benefit all religious organizations equitably. The study's findings contribute to the scientific discussions on places of worship and town planning policies in developing countries. The findings will benefit all stakeholders involved in developing places of worship, such as policymakers, academics, and researchers. The study is limited to Windhoek, and further studies should incorporate both urban and rural areas.
城市规划通过地方市政当局在城市地区建立礼拜场所时适用的规划条例影响宗教自由。然而,在大多数国家,将宗教纳入城市规划仍然微不足道,尽管大多数城市的宗教多样性日益增加带来了新的挑战。本文考察了纳米比亚城市规划政策在温得和克建立礼拜场所方面的作用及其对该市宗教自由的影响。数据是通过查阅和研究期刊论文、政府文件、书籍和报纸文章来收集的。本研究以新自由主义理论为指导。研究表明,温得和克市通过规划政策对礼拜场所有直接影响,为了促进可持续进程,该市暂停建立新的礼拜场所,以减少打算建立这种设施的人数。即使是宗教团体,包括教堂,对礼拜场所的申请,也与其他有关机构的申请一样,尽管教堂和其他宗教设施有不同的礼拜方式。在纳米比亚,政府和城市规划部门平等地使所有宗教组织受益。这项研究的发现有助于对发展中国家的宗教场所和城市规划政策进行科学讨论。研究结果将使参与发展宗教场所的所有利益相关者受益,如政策制定者、学者和研究人员。这项研究仅限于温得和克,进一步的研究应包括城市和农村地区。
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引用次数: 0
Public Communication Model In Combating Hoaxes And Fake News In Ahead Of The 2024 General Election 2024年大选前打击骗局和假新闻的公共传播模式
Pub Date : 2023-09-30 DOI: 10.38142/ijesss.v4i5.856
Dudi ISKANDAR, Indah SURYAWATI, Geri SURATNO, Liliyana LILIYANA, Muhtadi MUHTADI, Ngimadudin NGIMADUDIN
Political discourse preceeding the 2024 General Election has led to the contamination of the media landscape with hoaxes and fakenews. The public, candidates, and state actors not only compete with factual information and positive news, but also contends with the spread of misinformation and fake news. The prevalence of hoaxes on social media and fake news in mass media circulation prior to the 2024 General Election poses a tangible threat to social unity and national integration. This paper aims to analyze the model of public communication used to combat hoaxes and fakenews before the 2024 General Election done by the Ministry of Communication and Information and other stakeholders. The data for this paper is based on qualitative research carried out with data collection technique through literature searches, observation, and interview. The study discovered that the public communication model developed to combat hoaxes and fake news in advance of the 2024 General election has been ineffective. The fundamental weakness of the public communication model in eradicating hoaxes and fake news lies in the uneven application of the law inforcement and penalties. In addition, there are some elements of the public communication model that do not systematically show significant and consistent progress. At a macro level, this can be understood as the lack of clear roadmap and grand design to eliminate hoaxes and fake news in Indonesia. A clear plan or atrategy is needed for the long term establishment of a culture focused on the eradication of hoaxes and fake news.
2024年大选前的政治话语导致媒体被虚假新闻污染。公众、候选人和国家行为体不仅要与事实信息和正面新闻竞争,还要与错误信息和假新闻的传播竞争。在大选前夕,社交媒体上的恶作剧和大众媒体上的假新闻泛滥,对社会团结和民族融合构成了实实在在的威胁。本文旨在分析通信信息部和其他利益相关者在2024年大选前用于打击恶作剧和假新闻的公共传播模式。本文的数据是基于定性研究,采用数据收集技术,通过文献检索,观察和访谈。该研究发现,在2024年大选之前为打击骗局和假新闻而开发的公共传播模式无效。公共传播模式在消除虚假新闻和骗局方面的根本弱点在于执法和处罚的不平衡。此外,公共传播模式的一些要素没有系统地显示出显著和一致的进展。在宏观层面上,这可以理解为缺乏明确的路线图和宏伟的设计,以消除骗局和假新闻在印尼。为了长期建立一种以根除骗局和假新闻为重点的文化,需要一个明确的计划或战略。
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引用次数: 0
Green and Sustainability Issues on Digital Marketing Communication on Gcash Philippines Gcash菲律宾数字营销传播的绿色和可持续性问题
Pub Date : 2023-09-30 DOI: 10.38142/ijesss.v4i5.843
Daniel SUSILO, Carl C.G. DIZON
In the wake of COVID-19, the rise of remote work has led to a significant increase in private vehicle ownership among Filipinos. This trend poses a significant challenge for sustainability and environmental preservation. This study examines how Gcash Philippines, through its Instagram account @Gcashofficial, is addressing this issue by promoting sustainable practices and actions. This research utilizes content analysis to examine posts on @Gcashofficial over a one-year period (2023-2024). The analysis focuses on messages related to sustainability development - including preservation, communication, and action - and how these messages relate to the problem of increased private vehicle ownership. The study reveals that @Gcashofficial is actively promoting sustainable practices as a response to growing environmental concerns linked with increased private vehicle use. Notably, it was found that owning a private vehicle is often portrayed as a significant contributor to future air pollution issues. These findings have critical implications for both policy-makers and businesses alike. For policy-makers, understanding how digital platforms can be used effectively for sustainability
在新冠肺炎疫情之后,远程工作的兴起导致菲律宾人的私家车拥有量大幅增加。这一趋势对可持续发展和环境保护提出了重大挑战。本研究考察了Gcash菲律宾如何通过其Instagram账户@Gcashofficial,通过促进可持续的实践和行动来解决这一问题。本研究利用内容分析对@Gcashofficial一年内(2023-2024年)的帖子进行了调查。分析的重点是与可持续发展有关的信息——包括保护、沟通和行动——以及这些信息如何与私家车拥有量增加的问题联系起来。研究显示,gcasofficial正积极推动可持续实践,以应对私家车使用增加带来的日益严重的环境问题。值得注意的是,研究发现,拥有私家车往往被描述为未来空气污染问题的一个重要因素。这些发现对政策制定者和企业都具有重要意义。对于政策制定者来说,了解如何有效地利用数字平台促进可持续发展
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引用次数: 0
Innovation Level of Adopting Storytelling for Msme’s Business Sustainability in Marketing Activity 中小企业营销活动中采用讲故事方式的创新水平
Pub Date : 2023-09-30 DOI: 10.38142/ijesss.v4i5.860
Indra Novianto Adibayu PAMUNGKAS, Sunarto SUNARTO, Ridzki Rinanto SIGIT
Digitalization makes adaptation a new demand that MSMEs, particularly in the microbusiness sector, must comply with. Unfortunately, this sector has a lower rate of adopting digital content for promotion purposes. Since the advent of social media, storytelling has become one of the most popular types of digital marketing material, and It also has the added benefit of preventing advertising from being rejected. This research is quantitative, using a survey of microbusiness owners in West Java, Indonesia. The results of the hypothesis test show that compatibility and social influence are the two most important predictors of adoption rates, with compatibility showing the highest adoption rate for the acceptance of all indicators of storytelling as digital material except mythology. West Java is one of the areas with aspects of mythology and cultural stories mixed with stories and tales; yet, culture is viewed as an ambiguous notion when connected to consumer behavior intellectually, practically, and legally.
数字化使适应成为中小微企业,特别是微型企业部门必须遵守的新要求。不幸的是,这个行业采用数字内容进行推广的比例较低。自社交媒体出现以来,讲故事已经成为最受欢迎的数字营销材料之一,它还有一个额外的好处,即防止广告被拒绝。这项研究是定量的,使用了对印度尼西亚西爪哇的小企业主的调查。假设检验的结果表明,兼容性和社会影响是采用率的两个最重要的预测因素,兼容性显示,除了神话故事之外,所有讲故事的指标都被接受为数字材料,采用率最高。西爪哇是神话和文化故事与故事和传说混合在一起的地区之一;然而,当文化与消费者的理性、实践和法律行为联系在一起时,文化被视为一个模棱两可的概念。
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引用次数: 0
Qualitative Design in Political Communication Research, Surveys and Public Opinion 政治传播研究、调查与民意的质性设计
Pub Date : 2023-09-30 DOI: 10.38142/ijesss.v4i5.805
Ambia B. BOESTAM, Hafied CANGARA, Marlinda IRWANTI, Azizah Des DERIVANTI
Differences in perspective, scientific background, and understanding of a researcher often become a paradigm that will affect the methods used in compiling design research, which leads to how to formulate problems, determine data collection techniques, analyze data, and so on. This article discusses how the grounded theory method is applied in political communication research, surveys, and public opinion with a qualitative research approach. Qualitative research using the grounded theory method starts from the data to reach a theory. It does not start from a theory or test a theory, so in grounded theory research, it is necessary to have various procedures or steps that are systematic and well-planned. Researchers observe, collect, and organize data and form theories from the data simultaneously. One of the essential techniques in grounded theory research is the constant comparison process in which each piece of data is compared with all other data one by one. The grounded theory method is applied in political communication research, surveys, and public opinion with a qualitative research approach, starting from the data to reach a theory and not starting from a theory or testing a theory. One of the essential techniques in grounded theory research is the constant comparison process. fixed) where each data is compared with all other data one by one.
研究人员的观点、科学背景和理解的差异往往会成为一种范式,影响设计研究汇编中使用的方法,从而导致如何制定问题、确定数据收集技术、分析数据等等。本文以定性研究的方法探讨扎根理论方法如何应用于政治传播研究、调查和民意。定性研究采用扎根理论的方法,从数据出发,得出理论。它不是从一个理论出发,也不是检验一个理论,所以在扎根的理论研究中,需要有系统的、有计划的各种程序或步骤。研究人员同时观察、收集和组织数据,并从数据中形成理论。扎根理论研究的基本技术之一是不断的比较过程,将每条数据逐一与所有其他数据进行比较。扎根理论法是将定性研究方法应用于政治传播研究、调查和民意调查中,从数据出发得出理论,而不是从理论出发或检验理论。扎根理论研究的基本技术之一是不断的比较过程。固定),其中每个数据与所有其他数据逐一进行比较。
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引用次数: 1
The Relationship Between Macroeconomic Factors and Profitability of Reinsurance Companies in Africa: An Application of System GMM-Model 宏观经济因素与非洲再保险公司盈利能力的关系——基于系统gmm模型的应用
Pub Date : 2023-09-30 DOI: 10.38142/ijesss.v4i5.768
Zwelihle Wiseman NZUZA, Thabiso Sthembiso MSOMI
Despite the known strengths of the reinsurance companies to generate immense profits, evidence from existing literature indicates that the future of the reinsurance companies needs to be more robust to economic deficiencies leading to underperformance. There are many possible factors behind this. However, this study aimed to determine the relationship between macroeconomic factors and the profitability of African reinsurance companies with a Generalized Method of Moments (GMM) model. The study used 121 listed reinsurance companies from 48 African countries using secondary data from year 2008 to 2019. A 1452 observation panel data set was analyzed using conventional least squares and two-step System GMM estimators. The study revealed that GDP, interest rate, and the exchange rate positively impact profitability. In contrast, the inflation rate and money supply revealed a negative and negligible impact on profitability. The input of this research resides in providing new evidence on the macroeconomic factors influencing the profitability of listed reinsurance companies in Africa.
尽管再保险公司具有创造巨额利润的已知优势,但现有文献的证据表明,再保险公司的未来需要更加稳健地应对导致业绩不佳的经济缺陷。这背后有很多可能的因素。然而,本研究旨在利用广义矩量法(GMM)模型确定宏观经济因素与非洲再保险公司盈利能力之间的关系。该研究使用了来自48个非洲国家的121家上市再保险公司,使用了2008年至2019年的二手数据。利用传统的最小二乘法和两步系统GMM估计器对1452个观测面板数据集进行了分析。研究表明,GDP、利率和汇率正向影响盈利能力。相比之下,通货膨胀率和货币供应量对盈利能力的影响为负且可以忽略不计。本研究的投入在于为影响非洲上市再保险公司盈利能力的宏观经济因素提供新的证据。
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引用次数: 1
Looking at the Local Participation of Coastal Communities in South Java, Indonesia 考察印尼南爪哇沿海社区的地方参与情况
Pub Date : 2023-09-30 DOI: 10.38142/ijesss.v4i5.760
Waluyo HANDOKO
This study aims to describe the issues and problems of community participation related to the empowerment program entitled PKPT (Development of Strong Coastal Area) in the coastal areas. This study also discusses the importance of creating a participatory development model. This study is essential because PKPT implementation is specific, combining the top-down participation mechanism from the central government with the bottom-up mechanism, namely the northern coastal communities in South Java. The combination of the two mechanisms illustrates the complexity of issues and problems that are not simple because they involve the interests of the central government and the interests of ordinary citizens in coastal areas. Moreover, the focus of this study has yet to be widely studied by previous studies. This study uses a qualitative method applying an action research approach. The informants of the research are organizers of the coastal community, heads of village and village officials, and personnel of the Marine and Fisheries Service of Kebumen Regency in South Java. The result shows that implementing the PKPT program in coastal areas of Java, especially in Kebumen, uses both top-down and bottom-up mechanisms resulting in low participation of the community in the implementation of PKPT substantively. Thus, implicating the lack of sustainability in the empowerment program. This study presents a participatory development model that is expected to be a reference in organizing a sustainable empowerment program for the coastal areas in the future.
本研究旨在描述与沿海地区强大沿海地区发展(PKPT)赋权计划相关的社区参与问题。本研究还讨论了创建参与式发展模式的重要性。这项研究是必要的,因为PKPT的实施是具体的,结合了中央政府自上而下的参与机制和自下而上的机制,即南爪哇北部沿海社区。这两种机制的结合说明了问题的复杂性,这些问题并不简单,因为它们涉及到中央政府的利益和沿海地区普通公民的利益。此外,本研究的重点还有待于前人的广泛研究。本研究采用定性方法,运用行动研究方法。研究的资料提供者是沿海社区的组织者、村长和村官以及南爪哇Kebumen县海洋和渔政处的工作人员。结果表明,在爪哇沿海地区实施PKPT计划,特别是在克布门,采用了自上而下和自下而上的机制,导致社区对PKPT实施的参与度较低。因此,这意味着赋权计划缺乏可持续性。本研究提出了一种参与式发展模式,有望为未来沿海地区组织可持续赋权项目提供参考。
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引用次数: 2
期刊
International Journal of Environmental Sustainability and Social Science
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