Pub Date : 1900-01-01DOI: 10.21506/j.ponte.2020.7.2
A. A. Isaac
The determination of service quality and satisfaction outcome derived by smallholder farmers has been diverse and still remain an issue in the public domain. The study investigated awareness of service quality and satisfaction of smallholder farmers’ with the commercial banking sector in Amathole district. The paper used a structured questionnaire which consist of a prepared question-items with fixed answers and alternatives in line with the stated objectives of the study. In assessing smallholder farmers’ expectation, perception and satisfaction of service quality; the paper adapted the psychometrically tested SERVQUAL model: Tangibles, Empathy, Responsiveness, Reliability and Assurance to assess the level of service quality and satisfaction. Finding reveal that the closer the perception score to expectation score, the higher the perceived level of quality service. However, the overall assessment of smallholder farmers’ expectation exceeds the perceived service that was given by selected commercial banks. Furthermore, results reveal that there are significant relationship between the two items: Tangibility and Reliability, and smallholder farmers’ satisfaction. The paper recommended that rendering quality services requires a rational approach and training of bank staff to enhance improvement that will contribute to encouraging smallholder farmers’ to stay loyal and avoid switching banks.
{"title":"SMALLHOLDERS FARMERS AWARENESS OF SERVICE QUALITY IN COMMERCIAL BANKING: A CASE OF AMATHOLE DISTRICT","authors":"A. A. Isaac","doi":"10.21506/j.ponte.2020.7.2","DOIUrl":"https://doi.org/10.21506/j.ponte.2020.7.2","url":null,"abstract":"The determination of service quality and satisfaction outcome derived by smallholder farmers has been diverse and still remain an issue in the public domain. The study investigated awareness of service quality and satisfaction of smallholder farmers’ with the commercial banking sector in Amathole district. The paper used a structured questionnaire which consist of a prepared question-items with fixed answers and alternatives in line with the stated objectives of the study. In assessing smallholder farmers’ expectation, perception and satisfaction of service quality; the paper adapted the psychometrically tested SERVQUAL model: Tangibles, Empathy, Responsiveness, Reliability and Assurance to assess the level of service quality and satisfaction. Finding reveal that the closer the perception score to expectation score, the higher the perceived level of quality service. However, the overall assessment of smallholder farmers’ expectation exceeds the perceived service that was given by selected commercial banks. Furthermore, results reveal that there are significant relationship between the two items: Tangibility and Reliability, and smallholder farmers’ satisfaction. The paper recommended that rendering quality services requires a rational approach and training of bank staff to enhance improvement that will contribute to encouraging smallholder farmers’ to stay loyal and avoid switching banks.","PeriodicalId":354613,"journal":{"name":"PONTE International Scientific Researches Journal","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124085259","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.21506/j.ponte.2020.9.4
B. Beyazgul, I. Koruk, S. Allahverdi, Rüstem Kuzan
{"title":"PSYCHOSOCIAL AND SOCIODEMOGRAPHIC FACTORS THAT AFFECT DELAYS IN SEEKING TREATMENT FOR CUTANEOUS LEISHMANIASIS IN SANLIURFA","authors":"B. Beyazgul, I. Koruk, S. Allahverdi, Rüstem Kuzan","doi":"10.21506/j.ponte.2020.9.4","DOIUrl":"https://doi.org/10.21506/j.ponte.2020.9.4","url":null,"abstract":"","PeriodicalId":354613,"journal":{"name":"PONTE International Scientific Researches Journal","volume":"161 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127392659","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.21506/j.ponte.2020.11.19
Jeremiah Madzimure
{"title":"ACHIEVING COMPETITIVE ADVANTAGE THROUGH SUPPLY CHAIN AGILITY AND RESPONSIVENESS: EMPIRICAL EVIDENCE FROM SOUTH AFRICAN MANAUFACTURING FIRMS","authors":"Jeremiah Madzimure","doi":"10.21506/j.ponte.2020.11.19","DOIUrl":"https://doi.org/10.21506/j.ponte.2020.11.19","url":null,"abstract":"","PeriodicalId":354613,"journal":{"name":"PONTE International Scientific Researches Journal","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131261334","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.21506/j.ponte.2020.4.2
Mebarka Bouziane, Wafa Mihoubi, M. H. Mahammed
{"title":"EVALUATION OF POLYPHENOLS CONTENT OF TWO WILDrnASTERACEAE FROM ARID CLIMATE AND SCREENING OF THEIRrnANTIOXIDANT AND ANTIMICROBIAL ACTIVITIES","authors":"Mebarka Bouziane, Wafa Mihoubi, M. H. Mahammed","doi":"10.21506/j.ponte.2020.4.2","DOIUrl":"https://doi.org/10.21506/j.ponte.2020.4.2","url":null,"abstract":"","PeriodicalId":354613,"journal":{"name":"PONTE International Scientific Researches Journal","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125889858","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.21506/j.ponte.2020.6.3
Hammaoui Kelthoum, H. Messaoud, Touahri Tahar
{"title":"A TECHNICAL AND ECONOMIC EVALUATION OF RENEWABLE ENERGY IN THE SAHARA: A CASE STUDY OF ADRAR, ALGERIA","authors":"Hammaoui Kelthoum, H. Messaoud, Touahri Tahar","doi":"10.21506/j.ponte.2020.6.3","DOIUrl":"https://doi.org/10.21506/j.ponte.2020.6.3","url":null,"abstract":"","PeriodicalId":354613,"journal":{"name":"PONTE International Scientific Researches Journal","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125932593","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.21506/j.ponte.2020.9.1
F. Khan, Samreen Zaheer, W. Shehzad
{"title":"AN ANALYSIS OF USE OF SELF-REGULATED STRATEGIES FOR THE DEVELOPMENT OF WRITING COMPETENCE AT TERTIARY LEVEL","authors":"F. Khan, Samreen Zaheer, W. Shehzad","doi":"10.21506/j.ponte.2020.9.1","DOIUrl":"https://doi.org/10.21506/j.ponte.2020.9.1","url":null,"abstract":"","PeriodicalId":354613,"journal":{"name":"PONTE International Scientific Researches Journal","volume":"285 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121549434","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.35248/2167-1044.20.9.356
Saba Zer Naz Hafsa, Asia Mushtaq, Fazaila Sabi, Amna Hassan, Syeda Rabia Shaheen, Fatima Afsar, Sana Younas, Asima Munawar
Life is a journey, in this every one of us experiences gains and losses. When we gain something significant we experience happiness, but when we lose something we experience negative emotional states like negative affect that is sadness, in some cases depression and in extreme case grief and bereavement. Prolonged grief and bereavement can lead to major depression. Mostly people experience grief and turn to reconcile their original positive energies without any help, facilitator and intervention. Whereas, sometimes some people are not able to reconcile and remain stick to their grief and bereavement state. At this point they need facilitation and special care. Current case revealed the significance of early detection of depressive illness with reference to bereavement among elderly and the role of family care and support in fighting with the said problem. It is concluded there is a need to optimize family support (family support includes siblings, parental, off springs, spouse support) during the period of bereavement to minimize the burden and suffering of family members.
{"title":"ROLE OF FAMILY CARE AND SUPPORT IN EXPERIENCE OF BEREAVEMENT AMONG ELDERS: CASE STUDY","authors":"Saba Zer Naz Hafsa, Asia Mushtaq, Fazaila Sabi, Amna Hassan, Syeda Rabia Shaheen, Fatima Afsar, Sana Younas, Asima Munawar","doi":"10.35248/2167-1044.20.9.356","DOIUrl":"https://doi.org/10.35248/2167-1044.20.9.356","url":null,"abstract":"Life is a journey, in this every one of us experiences gains and losses. When we gain something significant we experience happiness, but when we lose something we experience negative emotional states like negative affect that is sadness, in some cases depression and in extreme case grief and bereavement. Prolonged grief and bereavement can lead to major depression. Mostly people experience grief and turn to reconcile their original positive energies without any help, facilitator and intervention. Whereas, sometimes some people are not able to reconcile and remain stick to their grief and bereavement state. At this point they need facilitation and special care. Current case revealed the significance of early detection of depressive illness with reference to bereavement among elderly and the role of family care and support in fighting with the said problem. It is concluded there is a need to optimize family support (family support includes siblings, parental, off springs, spouse support) during the period of bereavement to minimize the burden and suffering of family members.","PeriodicalId":354613,"journal":{"name":"PONTE International Scientific Researches Journal","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116975847","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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