Pub Date : 2021-04-07DOI: 10.1504/ijmdm.2021.116019
Hadi Farshi, D. Shishebori, M. K. Sameni
It is necessary to identify criteria affecting customer satisfaction from transportation systems and their impact on relevant industries. This study investigates and prioritises expectations of tourists from long-distance transportation services. Tehran (capital of Iran) to Yazd is chosen as the case study of this research. SERVQUAL survey was developed and distributed on this route at different modes. First, data from survey distribution are weighted based on the importance of each criterion and sub-criteria and then prioritised using a fuzzy AHP method. The results show that responsiveness is the most crucial criterion. It also depends on the type of the trip (educational, recreational or business) that may have a significant impact on selecting the most important criteria from their perspective. The results can lead to efficiency improvements in transportation systems as well as providing better facilities to attract more tourists. These insights can help managers and policymakers in planning and promoting tourist satisfaction.
{"title":"Criteria prioritisation of tourist satisfaction from long-distance transportation services: combined fuzzy AHP and SERVQUAL approach","authors":"Hadi Farshi, D. Shishebori, M. K. Sameni","doi":"10.1504/ijmdm.2021.116019","DOIUrl":"https://doi.org/10.1504/ijmdm.2021.116019","url":null,"abstract":"It is necessary to identify criteria affecting customer satisfaction from transportation systems and their impact on relevant industries. This study investigates and prioritises expectations of tourists from long-distance transportation services. Tehran (capital of Iran) to Yazd is chosen as the case study of this research. SERVQUAL survey was developed and distributed on this route at different modes. First, data from survey distribution are weighted based on the importance of each criterion and sub-criteria and then prioritised using a fuzzy AHP method. The results show that responsiveness is the most crucial criterion. It also depends on the type of the trip (educational, recreational or business) that may have a significant impact on selecting the most important criteria from their perspective. The results can lead to efficiency improvements in transportation systems as well as providing better facilities to attract more tourists. These insights can help managers and policymakers in planning and promoting tourist satisfaction.","PeriodicalId":35475,"journal":{"name":"International Journal of Management and Decision Making","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-04-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43989271","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.1504/IJMDM.2021.10036569
Alena Berdiugina, D. Gavrilina, Y. J. Ugras, M. Alimuradov
{"title":"An analytical model for the evaluation of the capital formation strategies in the Russian oil and gas companies","authors":"Alena Berdiugina, D. Gavrilina, Y. J. Ugras, M. Alimuradov","doi":"10.1504/IJMDM.2021.10036569","DOIUrl":"https://doi.org/10.1504/IJMDM.2021.10036569","url":null,"abstract":"","PeriodicalId":35475,"journal":{"name":"International Journal of Management and Decision Making","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66702866","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.1504/ijmdm.2021.10033874
A. Varma, D. Mancini, Rita Lamboglia
: The study probes the mediating effect of affective commitment (AC) on the linkage between job satisfaction (JS) of accountants and their awareness of how their work impacts their corporate’s reputation (AICR). We collected primary data from 110 professional accountants from seven metropolitan cities in India. The data was analysed by using partial least squares-structural equation modelling (PLS-SEM) technique and checked for robustness through fuzzy set qualitative comparative analysis (fsQCA) technique. It was observed that AC has a significant and mediating linear effect on the linkage between JS and the accountant’s AICR. No quadratic effects were observed. The study makes three distinct contributions. First, it contributes to a unique behavioural understanding of the antecedents influencing the professional accountant’s AICR in the context of an emerging markets. Second, it contributes to the methods literature by testing both the linear effects and the quadratic effects and also by undertaking the robustness check of PLS-SEM analysis by fsQCA. Finally, the study uses the theoretical underpinning of the social exchange theory (SET) to build a deeper understanding of the antecedents of AICR.
{"title":"What motivates the accountants awareness of their impact on corporate reputation","authors":"A. Varma, D. Mancini, Rita Lamboglia","doi":"10.1504/ijmdm.2021.10033874","DOIUrl":"https://doi.org/10.1504/ijmdm.2021.10033874","url":null,"abstract":": The study probes the mediating effect of affective commitment (AC) on the linkage between job satisfaction (JS) of accountants and their awareness of how their work impacts their corporate’s reputation (AICR). We collected primary data from 110 professional accountants from seven metropolitan cities in India. The data was analysed by using partial least squares-structural equation modelling (PLS-SEM) technique and checked for robustness through fuzzy set qualitative comparative analysis (fsQCA) technique. It was observed that AC has a significant and mediating linear effect on the linkage between JS and the accountant’s AICR. No quadratic effects were observed. The study makes three distinct contributions. First, it contributes to a unique behavioural understanding of the antecedents influencing the professional accountant’s AICR in the context of an emerging markets. Second, it contributes to the methods literature by testing both the linear effects and the quadratic effects and also by undertaking the robustness check of PLS-SEM analysis by fsQCA. Finally, the study uses the theoretical underpinning of the social exchange theory (SET) to build a deeper understanding of the antecedents of AICR.","PeriodicalId":35475,"journal":{"name":"International Journal of Management and Decision Making","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66702648","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.1504/ijmdm.2021.116025
Hiroko Oe, N.A. Huyá, ��n Nguyá, N.A. ��n
{"title":"Opportunities, challenges, and the future of cruise ship tourism: beyond COVID-19 with ubiquitous information sharing and decision-making","authors":"Hiroko Oe, N.A. Huyá, ��n Nguyá, N.A. ��n","doi":"10.1504/ijmdm.2021.116025","DOIUrl":"https://doi.org/10.1504/ijmdm.2021.116025","url":null,"abstract":"","PeriodicalId":35475,"journal":{"name":"International Journal of Management and Decision Making","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66703180","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.1504/ijmdm.2021.118539
Gultekin Altuntas, Bahadır Fatih Yıldırım, Ebru Demirci
{"title":"An intuitionistic fuzzy VIKOR model for student-employee selection in universities","authors":"Gultekin Altuntas, Bahadır Fatih Yıldırım, Ebru Demirci","doi":"10.1504/ijmdm.2021.118539","DOIUrl":"https://doi.org/10.1504/ijmdm.2021.118539","url":null,"abstract":"","PeriodicalId":35475,"journal":{"name":"International Journal of Management and Decision Making","volume":"9 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66703265","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.1504/ijmdm.2021.10034491
J. Kim, H. Ryu
R&D investment is a risk-taking decision for innovations. However, a trade-off relationship exists between short-term profit and R&D expenditure (present vs. future), because of the uncertainty involved. Choosing to invest in R&D is thus seen as a risk-taking propensity of the decision-makers, and how to perceive the risk is susceptible of their cognitive system. This study included three empirical studies involving R&D investment situations. It looked at how goal-directed emotion worked for the decision-maker's risk-taking propensity, and how this motivated to construct her/his goal-directed efforts in R&D investment. Study 1 showed that the affect heuristic confirmed the decision-maker's risk-taking propensity, and the electrodermal activity (EDA) measure in Study 2 revealed that the affect heuristic contributed to the goal-directed emotion. The last experiment (Study 3) revealed how one's risk-taking propensity, motivated by the decision-maker's goal-directed emotion, modulated the goal-directed efforts. Finally, the implications and suggestions for the decision-makers with regard to the R&D investment were discussed.
{"title":"Goal-directed emotions nudge R&D investment decisions","authors":"J. Kim, H. Ryu","doi":"10.1504/ijmdm.2021.10034491","DOIUrl":"https://doi.org/10.1504/ijmdm.2021.10034491","url":null,"abstract":"R&D investment is a risk-taking decision for innovations. However, a trade-off relationship exists between short-term profit and R&D expenditure (present vs. future), because of the uncertainty involved. Choosing to invest in R&D is thus seen as a risk-taking propensity of the decision-makers, and how to perceive the risk is susceptible of their cognitive system. This study included three empirical studies involving R&D investment situations. It looked at how goal-directed emotion worked for the decision-maker's risk-taking propensity, and how this motivated to construct her/his goal-directed efforts in R&D investment. Study 1 showed that the affect heuristic confirmed the decision-maker's risk-taking propensity, and the electrodermal activity (EDA) measure in Study 2 revealed that the affect heuristic contributed to the goal-directed emotion. The last experiment (Study 3) revealed how one's risk-taking propensity, motivated by the decision-maker's goal-directed emotion, modulated the goal-directed efforts. Finally, the implications and suggestions for the decision-makers with regard to the R&D investment were discussed.","PeriodicalId":35475,"journal":{"name":"International Journal of Management and Decision Making","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66702670","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.1504/IJMDM.2022.10036943
Detcharat Sumrit
{"title":"A hybrid fuzzy multi-criteria decision-making model for prioritising risk mitigation strategies in deep-sea port public-private partnerships","authors":"Detcharat Sumrit","doi":"10.1504/IJMDM.2022.10036943","DOIUrl":"https://doi.org/10.1504/IJMDM.2022.10036943","url":null,"abstract":"","PeriodicalId":35475,"journal":{"name":"International Journal of Management and Decision Making","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66703336","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.1504/ijmdm.2021.114458
Pedro Ricardo da Cunha Nóbrega, Adriana Fumi Chim Miki
{"title":"Decision-making based on citizens' standpoint: an importance-performance analysis of smart city indicators","authors":"Pedro Ricardo da Cunha Nóbrega, Adriana Fumi Chim Miki","doi":"10.1504/ijmdm.2021.114458","DOIUrl":"https://doi.org/10.1504/ijmdm.2021.114458","url":null,"abstract":"","PeriodicalId":35475,"journal":{"name":"International Journal of Management and Decision Making","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66703154","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.1504/IJMDM.2021.10036033
A. Djuraidah, B. Sartono, Yunanto Putranto
{"title":"Topic modelling and hotel rating prediction based on customer review in Indonesia","authors":"A. Djuraidah, B. Sartono, Yunanto Putranto","doi":"10.1504/IJMDM.2021.10036033","DOIUrl":"https://doi.org/10.1504/IJMDM.2021.10036033","url":null,"abstract":"","PeriodicalId":35475,"journal":{"name":"International Journal of Management and Decision Making","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66702812","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.1504/ijmdm.2021.10039340
Waheed Akbar Bhatti, Agnieszka Chwialkowska, David Nickell, Minna Rollins
{"title":"Market Knowledge Learning in Emerging Markets: An Empirical Study","authors":"Waheed Akbar Bhatti, Agnieszka Chwialkowska, David Nickell, Minna Rollins","doi":"10.1504/ijmdm.2021.10039340","DOIUrl":"https://doi.org/10.1504/ijmdm.2021.10039340","url":null,"abstract":"","PeriodicalId":35475,"journal":{"name":"International Journal of Management and Decision Making","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66702888","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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