The chapter describes how information sharing and multi-agency coordination is established as a central concern of child protection policy and procedure in England. It looks at Core Group Meetings as the ‘control room’ of multi-agency work. The analysis draws on framing and boundary work to explore how professionals from different agencies contribute to multi-agency meetings and examines the activities of the chair in terms of framing turns and topics. It demonstrates how different professionals ensure that their presence is established in the meeting. The conclusion is that managing professional contributions involves complex boundary work by all participants.
{"title":"Working within frames and across boundaries in core group meetings in child protection","authors":"C. Hall, S. Slembrouck","doi":"10.2307/J.CTV1GBRW72.10","DOIUrl":"https://doi.org/10.2307/J.CTV1GBRW72.10","url":null,"abstract":"The chapter describes how information sharing and multi-agency coordination is established as a central concern of child protection policy and procedure in England. It looks at Core Group Meetings as the ‘control room’ of multi-agency work. The analysis draws on framing and boundary work to explore how professionals from different agencies contribute to multi-agency meetings and examines the activities of the chair in terms of framing turns and topics. It demonstrates how different professionals ensure that their presence is established in the meeting. The conclusion is that managing professional contributions involves complex boundary work by all participants.","PeriodicalId":356064,"journal":{"name":"Interprofessional Collaboration and Service Users","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-04-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128602098","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The chapter examines mental health meetings undertaken as part of the Care Programme Approach context in England. It applies the concepts of epistemic status and rights in analysing the ownership of knowledge concerning service users’ recent histories. The analysis demonstrates how both service users and professionals who are close to service users’ everyday lives display access and ownership to that knowledge. The key finding is that meetings contain both collaborative practices that strengthen service user participation (integration ceremony) and practices that produce epistemic injustice for service users (degradation ceremony).
{"title":"Negotiating epistemic rights to knowledge concerning service users’ recent histories in mental health meetings","authors":"Kirsi Juhila, L. Morriss, Suvi Raitakari","doi":"10.2307/J.CTV1GBRW72.13","DOIUrl":"https://doi.org/10.2307/J.CTV1GBRW72.13","url":null,"abstract":"The chapter examines mental health meetings undertaken as part of the Care Programme Approach context in England. It applies the concepts of epistemic status and rights in analysing the ownership of knowledge concerning service users’ recent histories. The analysis demonstrates how both service users and professionals who are close to service users’ everyday lives display access and ownership to that knowledge. The key finding is that meetings contain both collaborative practices that strengthen service user participation (integration ceremony) and practices that produce epistemic injustice for service users (degradation ceremony).","PeriodicalId":356064,"journal":{"name":"Interprofessional Collaboration and Service Users","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-04-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131960419","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The chapter examines multi-agency return-to work meetings within the Swedish social insurance system by applying the concepts of sympathy and sympathizing to explore emotions and micropolitics in meetings concerning work ability. It demonstrates how sympathizing becomes an integral part of the institutional frame and illuminates how the institutional actors step outside their specific meeting roles to sympathize with the service user drawing on the concept of footing. Furthermore, it discusses the changes in the formal meeting structure when the process of sympathizing coincides with alliances.
{"title":"Sympathy and micropolitics in return-to-work meetings","authors":"Pia H. Bülow, Monika Wilińska","doi":"10.2307/J.CTV1GBRW72.12","DOIUrl":"https://doi.org/10.2307/J.CTV1GBRW72.12","url":null,"abstract":"The chapter examines multi-agency return-to work meetings within the Swedish social insurance system by applying the concepts of sympathy and sympathizing to explore emotions and micropolitics in meetings concerning work ability. It demonstrates how sympathizing becomes an integral part of the institutional frame and illuminates how the institutional actors step outside their specific meeting roles to sympathize with the service user drawing on the concept of footing. Furthermore, it discusses the changes in the formal meeting structure when the process of sympathizing coincides with alliances.","PeriodicalId":356064,"journal":{"name":"Interprofessional Collaboration and Service Users","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-04-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120949208","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The chapter examines rehabilitation team meetings in Danish employment services and approaches the data as critical examples of the challenge of collaborative and integrative practice. It foregrounds the concepts of the inclusive and exclusive ‘we’ as linguistic devices used to denote responsibility and authority. It demonstrates how chairs use the pronoun ‘we’, to examine how other team members and/or the service user are included in or excluded from decision making. The core finding is that, in terms of both service user participation and interprofessional collaboration, chairs’ use of ‘we’ works to place ‘the team’ in a position of authority.
{"title":"How chairs use the pronoun ‘we’ to guide participation in rehabilitation team meetings","authors":"Tanja Dall, Dorte Caswell","doi":"10.2307/J.CTV1GBRW72.9","DOIUrl":"https://doi.org/10.2307/J.CTV1GBRW72.9","url":null,"abstract":"The chapter examines rehabilitation team meetings in Danish employment services and approaches the data as critical examples of the challenge of collaborative and integrative practice. It foregrounds the concepts of the inclusive and exclusive ‘we’ as linguistic devices used to denote responsibility and authority. It demonstrates how chairs use the pronoun ‘we’, to examine how other team members and/or the service user are included in or excluded from decision making. The core finding is that, in terms of both service user participation and interprofessional collaboration, chairs’ use of ‘we’ works to place ‘the team’ in a position of authority.","PeriodicalId":356064,"journal":{"name":"Interprofessional Collaboration and Service Users","volume":"36 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-04-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115409257","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The chapter examines multi-agency meetings in low-threshold services for people using drugs in Finland. It approaches the data extracts as examples of collaborative service user participation accomplished as an interactional achievement in situ and applies the concept of alignment as a linguistic device in which meeting participants cooperate in interactions. It demonstrates how markers of aligning make the interaction flow in a cooperative direction, and how, for example, question-answer sequences and positioning of both service users and professionals in alternating ways as ‘tellers’ and ‘recipients’ are essential alignment techniques to advance collaborative participation. It concludes that participation is never complete but always partially achieved and is at risk of failing.
{"title":"Alignment and service user participation in low-threshold meetings with people using drugs","authors":"Suvi Raitakari, Johanna Ranta, S. Saario","doi":"10.2307/J.CTV1GBRW72.11","DOIUrl":"https://doi.org/10.2307/J.CTV1GBRW72.11","url":null,"abstract":"The chapter examines multi-agency meetings in low-threshold services for people using drugs in Finland. It approaches the data extracts as examples of collaborative service user participation accomplished as an interactional achievement in situ and applies the concept of alignment as a linguistic device in which meeting participants cooperate in interactions. It demonstrates how markers of aligning make the interaction flow in a cooperative direction, and how, for example, question-answer sequences and positioning of both service users and professionals in alternating ways as ‘tellers’ and ‘recipients’ are essential alignment techniques to advance collaborative participation. It concludes that participation is never complete but always partially achieved and is at risk of failing.","PeriodicalId":356064,"journal":{"name":"Interprofessional Collaboration and Service Users","volume":"2015 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-04-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127766646","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-04-06DOI: 10.1332/policypress/9781447356639.003.0010
Kirsi Juhila, Tanja Dall, Christopher Hall, J. Koprowska
This book has examined how policy trends that promote interprofessional collaboration and service user participation are implemented (or not) through frontline practices in multi-agency meetings. The challenges faced by service users are seen as complex and interconnected, demanding many kinds of expertise for them to be understood, assessed and resolved. As a result, collaboration and participation together have become the prevailing approach in health and social care policy in Western welfare states. Bringing together diverse viewpoints of professionals and service users is also thought to create boundary spaces that, at their best, produce joined-up thinking and constructive debate, resulting in novel ideas. ...
{"title":"Conclusion","authors":"Kirsi Juhila, Tanja Dall, Christopher Hall, J. Koprowska","doi":"10.1332/policypress/9781447356639.003.0010","DOIUrl":"https://doi.org/10.1332/policypress/9781447356639.003.0010","url":null,"abstract":"This book has examined how policy trends that promote interprofessional collaboration and service user participation are implemented (or not) through frontline practices in multi-agency meetings. The challenges faced by service users are seen as complex and interconnected, demanding many kinds of expertise for them to be understood, assessed and resolved. As a result, collaboration and participation together have become the prevailing approach in health and social care policy in Western welfare states. Bringing together diverse viewpoints of professionals and service users is also thought to create boundary spaces that, at their best, produce joined-up thinking and constructive debate, resulting in novel ideas. ...","PeriodicalId":356064,"journal":{"name":"Interprofessional Collaboration and Service Users","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-04-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134209280","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Examining talk and interaction in meetings of professionals and service users","authors":"C. Hall, Tanja Dall","doi":"10.2307/J.CTV1GBRW72.8","DOIUrl":"https://doi.org/10.2307/J.CTV1GBRW72.8","url":null,"abstract":"","PeriodicalId":356064,"journal":{"name":"Interprofessional Collaboration and Service Users","volume":"150 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-04-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116387288","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The chapter examines Initial Child Protection Conferences in two local authorities in England, focusing principally on the role of the chair. It applies the concepts of institutional talk, relational agency, and epistemic rights and (in)justice. It demonstrates that differences in the chair’s interactional approach is influenced more by institutional norms than personal style. Its key finding is that relational agency and epistemic justice work together to advance service user participation.
{"title":"Relational agency and epistemic justice in initial child protection conferences","authors":"J. Koprowska","doi":"10.2307/J.CTV1GBRW72.14","DOIUrl":"https://doi.org/10.2307/J.CTV1GBRW72.14","url":null,"abstract":"The chapter examines Initial Child Protection Conferences in two local authorities in England, focusing principally on the role of the chair. It applies the concepts of institutional talk, relational agency, and epistemic rights and (in)justice. It demonstrates that differences in the chair’s interactional approach is influenced more by institutional norms than personal style. Its key finding is that relational agency and epistemic justice work together to advance service user participation.","PeriodicalId":356064,"journal":{"name":"Interprofessional Collaboration and Service Users","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-04-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125693116","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Kirsi Juhila, Tanja Dall, Dorte Caswell, Monika Wilińska, Suvi Raitakari
The chapter discusses collaborative and integrated welfare as a current policy trend and defines the core elements of interprofessional collaboration and service user participation. Interprofessional collaboration and service user participation are conceptualised as relational and interactional activities taking place in boundary spaces and requiring and constituting relational expertise. Furthermore, the chapter addresses the potentials and challenges of interprofessional collaboration and service user participation. Multi-agency meetings and teamwork are introduced as frontline arenas and boundary spaces to ‘do’ collaboration based on shared aims and common knowledge.
{"title":"From a collaborative and integrated welfare policy to frontline practices","authors":"Kirsi Juhila, Tanja Dall, Dorte Caswell, Monika Wilińska, Suvi Raitakari","doi":"10.2307/j.ctv1gbrw72.7","DOIUrl":"https://doi.org/10.2307/j.ctv1gbrw72.7","url":null,"abstract":"The chapter discusses collaborative and integrated welfare as a current policy trend and defines the core elements of interprofessional collaboration and service user participation. Interprofessional collaboration and service user participation are conceptualised as relational and interactional activities taking place in boundary spaces and requiring and constituting relational expertise. Furthermore, the chapter addresses the potentials and challenges of interprofessional collaboration and service user participation. Multi-agency meetings and teamwork are introduced as frontline arenas and boundary spaces to ‘do’ collaboration based on shared aims and common knowledge.","PeriodicalId":356064,"journal":{"name":"Interprofessional Collaboration and Service Users","volume":"136 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-01-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116047354","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Postscript","authors":"","doi":"10.2307/j.ctv1gbrw72.16","DOIUrl":"https://doi.org/10.2307/j.ctv1gbrw72.16","url":null,"abstract":"","PeriodicalId":356064,"journal":{"name":"Interprofessional Collaboration and Service Users","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131880379","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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