The dominant feature of today's business environment is accelerated dynamics and dramatic change intensity which significantly influences the life cycle of strategy, business orientation and individual employee operations. These trends require continuous adjustment of business philosophy through innovation in various contexts acting as key drivers for successful handling of change and implementation of innovative ideas. Recent research shows that 39.9% of employed citizens within EU operate in the services sector while it accounts for 46.2% of added value creation in the EU market. Telecommunications are one of the major segments of services sector and people working for telecom operators represent the crucial asset in innovation management in the particular industry. Organizational behavior in terms of innovation is determined by various factors, whose number, direction and intensity is not yet clearly defined. Research aims to explore the impact of job satisfaction on innovative capacity of telecom operators in Bosnia and Herzegovina evaluating efficacy of HRM (human resource management) practices in the process of creating and implementing innovation. Methodology consists of two appropriate instruments for evaluation of job satisfaction and employee innovative behavior and primary data was analyzed using linear regression method. Limitations of the study are discussed and recommendations for future research of job satisfaction impact on employee innovative behavior are given. Practical implications on how to stimulate innovation in the organizational context are states in the discussion and conclusion.
{"title":"The Impact of Employee Satisfaction on Innovation Capacity in Telecommunications","authors":"Anes Hrnjic, Irma Djidelija","doi":"10.2139/ssrn.3281204","DOIUrl":"https://doi.org/10.2139/ssrn.3281204","url":null,"abstract":"The dominant feature of today's business environment is accelerated dynamics and dramatic change intensity which significantly influences the life cycle of strategy, business orientation and individual employee operations. These trends require continuous adjustment of business philosophy through innovation in various contexts acting as key drivers for successful handling of change and implementation of innovative ideas. Recent research shows that 39.9% of employed citizens within EU operate in the services sector while it accounts for 46.2% of added value creation in the EU market. Telecommunications are one of the major segments of services sector and people working for telecom operators represent the crucial asset in innovation management in the particular industry. Organizational behavior in terms of innovation is determined by various factors, whose number, direction and intensity is not yet clearly defined. Research aims to explore the impact of job satisfaction on innovative capacity of telecom operators in Bosnia and Herzegovina evaluating efficacy of HRM (human resource management) practices in the process of creating and implementing innovation. Methodology consists of two appropriate instruments for evaluation of job satisfaction and employee innovative behavior and primary data was analyzed using linear regression method. Limitations of the study are discussed and recommendations for future research of job satisfaction impact on employee innovative behavior are given. Practical implications on how to stimulate innovation in the organizational context are states in the discussion and conclusion.","PeriodicalId":363803,"journal":{"name":"ENTRENOVA 2015: Proceedings","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-09-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124734550","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Igor Klopotan, Kristina Vrhovec-Žohar, Edita Mahič
Customer relationship management has a great role in customers' loyalty and satisfaction. However, it is questionable if companies are facing their customers with adequate care. Research that analyzes income and its impact to customers' loyalty, especially in post-transition countries is scare. This paper investigates customers' attitudes towards selected loyalty determinants. In order to achieve the goal, empirical research on the sample of Croatian customers has been conducted. The respondents were classified into three groups regarding income level and then compared using Kruskall-Wallis test.
{"title":"Relationship between Customers' Loyalty and Income: Preliminary Research","authors":"Igor Klopotan, Kristina Vrhovec-Žohar, Edita Mahič","doi":"10.2139/ssrn.3281909","DOIUrl":"https://doi.org/10.2139/ssrn.3281909","url":null,"abstract":"Customer relationship management has a great role in customers' loyalty and satisfaction. However, it is questionable if companies are facing their customers with adequate care. Research that analyzes income and its impact to customers' loyalty, especially in post-transition countries is scare. This paper investigates customers' attitudes towards selected loyalty determinants. In order to achieve the goal, empirical research on the sample of Croatian customers has been conducted. The respondents were classified into three groups regarding income level and then compared using Kruskall-Wallis test.","PeriodicalId":363803,"journal":{"name":"ENTRENOVA 2015: Proceedings","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-09-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132462751","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Most of the countries worldwide have strong regulations on drug markets, in order to cope with the rising costs of health care. On the other hand, the regulations violate the incentives for investment in pharmaceutical R&D projects. Thus, in order to stimulate R&D activity, and at the same time to regulate pharmaceutical market, every government is obligated to create balanced reforms for pharmaceutical market. This paper presents the policies for fostering innovations and regulations in the pharmaceutical market in R. Bulgaria and R. Macedonia. The comparison with the regulations and stimulations for pharmaceutical market in USA and other EU countries will help in creating the most corresponding programme, both for the customers and pharmaceutical companies.
{"title":"The Impact of Governmental Policy on R&D Projects in the Pharmaceutical Industry","authors":"Ivana Stojchevska, Agon Baftijari","doi":"10.2139/ssrn.3281211","DOIUrl":"https://doi.org/10.2139/ssrn.3281211","url":null,"abstract":"Most of the countries worldwide have strong regulations on drug markets, in order to cope with the rising costs of health care. On the other hand, the regulations violate the incentives for investment in pharmaceutical R&D projects. Thus, in order to stimulate R&D activity, and at the same time to regulate pharmaceutical market, every government is obligated to create balanced reforms for pharmaceutical market. This paper presents the policies for fostering innovations and regulations in the pharmaceutical market in R. Bulgaria and R. Macedonia. The comparison with the regulations and stimulations for pharmaceutical market in USA and other EU countries will help in creating the most corresponding programme, both for the customers and pharmaceutical companies.","PeriodicalId":363803,"journal":{"name":"ENTRENOVA 2015: Proceedings","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-09-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116308378","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Benedikt Schnellbaecher, Ulf Diefenbach, J. Millemann
Vast research is dedicated to enable companies to exploit existing knowledge to optimize processes as well as to explore new ways to conduct business. In other words how to achieve organisational ambidexterity. Previous research focuses mainly on ambidexterity at organisational or business unit level. Only few papers provide answers for academics or practitioners, what specific individual activities have to be pursuit for ambidexterity. The aim of the paper is to mitigate this research gap by screening research on organisational ambidexterity and filter out findings concerning individual ambidexterity. Applying a systematic review approach, the paper reviews academic literature and identifies knowledge seeking and knowledge offer as the core activities of individual ambidexterity. Building on this, a review is conducted to identify the antecedents of knowledge seeking and offer. Finally, the antecedents are structured according to its relevance in the knowledge adoption process. Thus, the paper contributes to research by providing a state of the art, conceptual base for further investigations into the individual ambidexterity topic.
{"title":"Putting the Individual in Ambidexterity – Identifying Activities to Achieve Organisational Ambidexterity and LongTerm Survival","authors":"Benedikt Schnellbaecher, Ulf Diefenbach, J. Millemann","doi":"10.2139/ssrn.3280278","DOIUrl":"https://doi.org/10.2139/ssrn.3280278","url":null,"abstract":"Vast research is dedicated to enable companies to exploit existing knowledge to optimize processes as well as to explore new ways to conduct business. In other words how to achieve organisational ambidexterity. Previous research focuses mainly on ambidexterity at organisational or business unit level. Only few papers provide answers for academics or practitioners, what specific individual activities have to be pursuit for ambidexterity. The aim of the paper is to mitigate this research gap by screening research on organisational ambidexterity and filter out findings concerning individual ambidexterity. Applying a systematic review approach, the paper reviews academic literature and identifies knowledge seeking and knowledge offer as the core activities of individual ambidexterity. Building on this, a review is conducted to identify the antecedents of knowledge seeking and offer. Finally, the antecedents are structured according to its relevance in the knowledge adoption process. Thus, the paper contributes to research by providing a state of the art, conceptual base for further investigations into the individual ambidexterity topic.","PeriodicalId":363803,"journal":{"name":"ENTRENOVA 2015: Proceedings","volume":"187 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-09-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116879500","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Management problems in contemporary enterprises should be, according to their increasing complexity and diversity, observed and explored as the management problem situations, that is the systems of problems. Creative dealing with these complex, dynamic and ambiguous problem situations implied the development of a great variety of systems approaches to problem solving, i.e. systems methodologies for problem situations structuring. Since no methodology is able to explore all aspects of the complex problem situations in enterprises, the topic of the paper is combined use of systems methodologies in creative managing the problem situations. The goal of this paper is to highlight the key features, benefits and challenges of combining the systems methodologies in creative managing the problem situations in enterprises. Therefore, research in the paper is relied on Critical Systems Thinking as a conceptual framework for combined use of systems methodologies. Despite the limitations of combining the systems methodologies, methodologically appropriate combined use of systems methodologies enables improvement of managing the problem situations in contemporary enterprises.
{"title":"Combined Use of Systems Methodologies in Creative Managing the Problem Situations: Key Features, Benefits and Challenges","authors":"Dejana Zlatanović","doi":"10.2139/ssrn.3280260","DOIUrl":"https://doi.org/10.2139/ssrn.3280260","url":null,"abstract":"Management problems in contemporary enterprises should be, according to their increasing complexity and diversity, observed and explored as the management problem situations, that is the systems of problems. Creative dealing with these complex, dynamic and ambiguous problem situations implied the development of a great variety of systems approaches to problem solving, i.e. systems methodologies for problem situations structuring. Since no methodology is able to explore all aspects of the complex problem situations in enterprises, the topic of the paper is combined use of systems methodologies in creative managing the problem situations. The goal of this paper is to highlight the key features, benefits and challenges of combining the systems methodologies in creative managing the problem situations in enterprises. Therefore, research in the paper is relied on Critical Systems Thinking as a conceptual framework for combined use of systems methodologies. Despite the limitations of combining the systems methodologies, methodologically appropriate combined use of systems methodologies enables improvement of managing the problem situations in contemporary enterprises.","PeriodicalId":363803,"journal":{"name":"ENTRENOVA 2015: Proceedings","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-09-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130807854","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
According to the resource-based view, sources of competitive advantage begin with the notion that differences in performance are fundamentally due to the distinctive resources and capabilities that are valuable, rare, inimitable and nonsubstitutable (Barney, 2007; Wu et al., 2006). Information technology (IT) as a resource of the company has the increasing importance for the researches and managers. Research on the IT value within organizations and firms' IT capabilities have expanded over the past decade (Perez-Lopez et. al., 2012). Tippins and Sohi (2003) in their study defined IT capability as the existence of IT infrastructure, IT knowledge and IT operations within company. The purpose of this paper is to analyze the impact of IT capability on firms' innovativeness and the relationship among IT capability, firms' innovativeness and business performance. The study uses survey data from managers and structural equation modelling to assess the relationships between IT capability, firms' innovativeness and business performance. This study finds that both IT capability and innovation capability play important role in achieving greater business performance. The findings indicate that managers should focus on development of the IT function within company, taking into account importance of IT investment as well as IT knowledge, and promotion of innovativeness.
根据资源基础观点，竞争优势的来源始于这样一种观念，即绩效差异从根本上是由于独特的资源和能力，这些资源和能力是有价值的、稀有的、不可模仿的和不可替代的(Barney, 2007;Wu et al.， 2006)。信息技术作为企业的一种资源，对科研人员和管理者的重要性与日俱增。在过去十年中，对组织和公司IT能力内的IT价值的研究已经扩展(Perez-Lopez等人，2012)。Tippins和Sohi(2003)在他们的研究中将IT能力定义为公司内部IT基础设施、IT知识和IT运营的存在。本文的目的是分析信息技术能力对企业创新能力的影响，以及信息技术能力、企业创新能力和企业绩效之间的关系。该研究使用来自管理人员的调查数据和结构方程模型来评估IT能力、公司创新和业务绩效之间的关系。本研究发现，IT能力和创新能力在实现更高的业务绩效方面都发挥着重要作用。研究结果表明，管理者应关注公司内部IT功能的发展，同时考虑IT投资和IT知识的重要性，以及促进创新。
{"title":"Information Technology Capability and Its Impact on Firms Performance","authors":"L. Turulja, N. Bajgorić","doi":"10.2139/ssrn.3280270","DOIUrl":"https://doi.org/10.2139/ssrn.3280270","url":null,"abstract":"According to the resource-based view, sources of competitive advantage begin with the notion that differences in performance are fundamentally due to the distinctive resources and capabilities that are valuable, rare, inimitable and nonsubstitutable (Barney, 2007; Wu et al., 2006). Information technology (IT) as a resource of the company has the increasing importance for the researches and managers. Research on the IT value within organizations and firms' IT capabilities have expanded over the past decade (Perez-Lopez et. al., 2012). Tippins and Sohi (2003) in their study defined IT capability as the existence of IT infrastructure, IT knowledge and IT operations within company. The purpose of this paper is to analyze the impact of IT capability on firms' innovativeness and the relationship among IT capability, firms' innovativeness and business performance. The study uses survey data from managers and structural equation modelling to assess the relationships between IT capability, firms' innovativeness and business performance. This study finds that both IT capability and innovation capability play important role in achieving greater business performance. The findings indicate that managers should focus on development of the IT function within company, taking into account importance of IT investment as well as IT knowledge, and promotion of innovativeness.","PeriodicalId":363803,"journal":{"name":"ENTRENOVA 2015: Proceedings","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-09-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127622546","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
K. Dokic, Mirjana Radman Funarić, Katarina Potnik Galić
Recently the term Cryptocurrency is a frequently used in the mainstream media. The main reason for that is a bitcoin occurrence with reference to the technology and cryptographic inventions that stand behind the bitcoin. Cryptocurrency is legal in region because the European Union has liberal monetary regulations and it can be seen that region successfully follows the world trends in this field. The goal of this paper is to indicate a strong relationship between the value of Bitcoin and expressed interest for it in 11 South-East Europe region countries. The last four and half years will be analysed on a monthly base and data from service Google Trends will be used. Spearman’s rank correlation between the expressed interest and bitcoin values for the last four and half years will be calculated. Comment on strong relationship between those variables will be given at the end.
{"title":"The Relationship between the Cryptocurrency Value (Bitcoin) and Interest for It in the Region","authors":"K. Dokic, Mirjana Radman Funarić, Katarina Potnik Galić","doi":"10.2139/ssrn.3281915","DOIUrl":"https://doi.org/10.2139/ssrn.3281915","url":null,"abstract":"Recently the term Cryptocurrency is a frequently used in the mainstream media. The main reason for that is a bitcoin occurrence with reference to the technology and cryptographic inventions that stand behind the bitcoin. Cryptocurrency is legal in region because the European Union has liberal monetary regulations and it can be seen that region successfully follows the world trends in this field. The goal of this paper is to indicate a strong relationship between the value of Bitcoin and expressed interest for it in 11 South-East Europe region countries. The last four and half years will be analysed on a monthly base and data from service Google Trends will be used. Spearman’s rank correlation between the expressed interest and bitcoin values for the last four and half years will be calculated. Comment on strong relationship between those variables will be given at the end.","PeriodicalId":363803,"journal":{"name":"ENTRENOVA 2015: Proceedings","volume":"267 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-09-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128560403","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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