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Business resilience and growth strategy transformation post crisis 危机后的业务弹性和增长战略转型
Q1 Social Sciences Pub Date : 2023-11-01 DOI: 10.1186/s13731-023-00345-5
Nia Kurniati Bachtiar, Agus Setiawan, Galih Adi Prastyan, Ploypailin Kijkasiwat
Abstract The recent crisis world experienced (Covid-19) undoubtedly changed many aspects of business, such as operations, growth, sales, etc. A business needs capability and strategy to survive, and this paper considers resilience and growth suitable for encountering a crisis. Following that, this paper argues that resilience not only results from a crisis, as mentioned in previous studies but is a process. We also argue that growth strategy and its stages differ between regular times and times of crisis. This paper aims to elaborate on changes in business resilience and growth strategies as a reaction to a crisis by building line-by-line coding, patterns, and themes. This study develops a conceptual model for forming business sustainability after a crisis with resilience and growth as pillars. This qualitative study used snowball sampling with 13 case studies and conducted semi-structured interviews, Focus Group Discussion (FGD), and observation with dependability, credibility, confirmability, and transferability as the triangulation processes. This inductive study demonstrates resilience and growth steps that can assist entrepreneurs in avoiding misleading strategies. The findings also indicated that digital imperatives could hasten both processes to attain sustainability. This paper draws on organizational resilience theory to discuss the theoretical implications of this research. This study discovers three main stages in the resilience process: resilience awareness, adaptation, and action, and growth stages in crisis time, namely no growth, growth support, growth force, and sustainable growth. On a practical level, the proposed model can also assist entrepreneurs in dealing with a crisis regarding what to do and understanding their conditions. This study contributes to the ongoing debate on how to respond to crisis and provides complete stages in resilience response and growth strategies for a business. For future research, this paper recommends a longitudinal study to understand and analyse the implementation and effectiveness of the models.
最近世界经历的危机(Covid-19)无疑改变了许多方面的业务,如运营,增长,销售等。企业需要生存的能力和战略,本文考虑了适应危机的弹性和成长性。在此基础上,本文认为弹性不仅是危机的结果,而且是一个过程。我们还认为,增长战略及其阶段在正常时期和危机时期有所不同。本文旨在通过构建逐行编码、模式和主题,详细阐述业务弹性和增长策略的变化,作为对危机的反应。本研究以弹性和成长为支柱,建立了危机后企业可持续发展的概念模型。本定性研究采用滚雪球抽样法对13个案例进行研究,并进行了半结构化访谈、焦点小组讨论(FGD)以及作为三角测量过程的可靠性、可信度、可确认性和可转移性观察。这个归纳研究展示了弹性和成长步骤,可以帮助企业家避免误导性的战略。调查结果还表明,数字化的必要性可以加速这两个进程,以实现可持续性。本文利用组织弹性理论来探讨本研究的理论意义。本研究发现弹性过程主要有三个阶段:弹性意识阶段、弹性适应阶段、弹性行动阶段;危机时期的成长阶段,即无成长阶段、成长支持阶段、成长动力阶段和可持续成长阶段。在实践层面上,所提出的模型还可以帮助企业家应对危机,了解他们的情况。这项研究有助于正在进行的关于如何应对危机的辩论,并为企业提供了弹性响应和增长战略的完整阶段。对于未来的研究,本文建议进行纵向研究,以了解和分析模型的实施和有效性。
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引用次数: 0
Remote learning during COVID-19 and transformative learning theory: tendency towards Quadruple Helix model for future post-secondary education in Indigenous contexts COVID-19期间的远程学习与变革性学习理论:土著背景下未来中学后教育的四螺旋模式趋势
Q1 Social Sciences Pub Date : 2023-11-01 DOI: 10.1186/s13731-023-00341-9
Amzad Hossain, Ying Kong, Amjad Malik
Abstract This paper aims to examine UCN (University College of the North) students’ remote learning experience during the COVID-19 pandemic to provide a reference for future remote education in Indigenous contexts. Survey data are used for empirical analysis of the five themes: socio-demographic contexts; social activities, stress, and well-being; academic performance; course delivery; and student support services. Transformative learning theory and Quadruple Helix Model are used as a framework to explore the breadth and depth of such five themes. As the descriptive study shows, the majority of UCN students are over 25 years old and study in their first and second year with major challenges such as Internet connectivity, private space, and interruption. Mean values reveal that the remote learning performance is determined by concerns about COVID-19 infection, mental and physical health, isolation and lack of socio-cultural activities, students’ self-preparedness and motivation, and support services. The regression analysis shows that students’ concerns about COVID-19 infection interference with course completion are directly affected by their worries about themselves or someone in their families who could be exposed to COVID-19, their mental health, and blended course delivery. Therefore, students’ remote learning performance and their well-being will be enhanced if we take into consideration improving social distancing, educational technology, and course delivery with community–university culturally responsive collaboration. The research findings and the reviewed literature attest that transformative learning theory fits UCN’s remote learning practices to meet educational goals through the university–community collaboration, which is supported by the Quadruple Helix model. As a result, such remote learning practices engage students, particularly Indigenous students, and the practices will help upgrade universities with similar attributes globally into Mode 3 universities, contributing to community economic development.
摘要:本研究旨在调查新冠肺炎疫情期间北方大学(UCN)学生的远程学习体验,为未来土著情境下的远程教育提供参考。调查数据用于五个主题的实证分析:社会人口背景;社会活动、压力和幸福感;学习成绩;课程交付;以及学生支持服务。本文以转型学习理论和四螺旋模型为框架,探讨了这五个主题的广度和深度。正如描述性研究显示的那样,UCN的大多数学生都在25岁以上,他们在一年级和二年级学习,面临着诸如互联网连接,私人空间和中断等主要挑战。平均值显示,远程学习绩效取决于对COVID-19感染的担忧、身心健康、孤立和缺乏社会文化活动、学生的自我准备和动力以及支持服务。回归分析显示,学生对自己或家人可能感染新冠病毒的担忧、心理健康状况、混合授课等因素直接影响到学生对新冠病毒感染干扰课程完成的担忧。因此,如果我们考虑改善社会距离、教育技术和社区大学文化响应性合作的课程交付,学生的远程学习表现和他们的福祉将得到提高。研究结果和文献综述表明,转型学习理论适合UCN远程学习实践,通过校际合作实现教育目标,并得到四螺旋模型的支持。因此,这种远程学习实践吸引了学生,特别是土著学生,并且这种实践将有助于将具有类似属性的大学升级为模式3大学,为社区经济发展做出贡献。
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引用次数: 0
Female unemployment, mobile money innovations and doing business by females 女性失业、移动货币创新和女性创业
Q1 Social Sciences Pub Date : 2023-10-30 DOI: 10.1186/s13731-023-00319-7
Simplice A. Asongu, Nicholas M. Odhiambo
Abstract The purpose of this study is to complement extant literature by examining how mobile money innovations can moderate the unfavorable incidence of female unemployment on female doing of business in 44 countries from sub-Saharan Africa for the period 2004 to 2018. The empirical evidence is based on interactive quantile regressions. The employed doing business constraints are the procedures a woman has to go through to start a business and the time for women to set up a business, while the engaged mobile money innovations are: (i) registered mobile money agents (registered mobile money agents per 1000 km 2 and registered mobile money agents per 100,000 adults) and (ii) active mobile money agents (active mobile money agents per 1000 km 2 and active mobile money agents per 100,000 adults). The hypothesis that mobile money innovation moderates the unfavorable incidence of female unemployment on business constraints is overwhelmingly invalid. The invalidity of the tested hypothesis is clarified, and the policy implications are discussed.
本研究的目的是通过研究移动货币创新如何缓解2004年至2018年撒哈拉以南非洲44个国家女性失业对女性经商的不利影响,来补充现有文献。经验证据是基于交互分位数回归。雇用的业务限制是妇女开办企业必须经过的程序和妇女开办企业的时间,而雇用的移动货币创新是:(i)注册的移动货币代理商(每1000公里注册的移动货币代理商2和每10万成年人注册的移动货币代理商)和(ii)活跃的移动货币代理商(每1000公里活跃的移动货币代理商2和每10万成年人活跃的移动货币代理商)。移动货币创新在商业约束下调节女性失业不利发生率的假设是绝对无效的。澄清了检验假设的无效性,并讨论了政策影响。
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引用次数: 0
Knowledge and technology transfer in and beyond mineral exploration 矿产勘探及其以外的知识和技术转让
Q1 Social Sciences Pub Date : 2023-10-24 DOI: 10.1186/s13731-023-00316-w
Michaela Kesselring, Moritz Kirsch, Frank Wagner, Richard Gloaguen
Abstract In natural sciences, mineral exploration has a high network centrality. For industries with high technological- and knowledge proximity, transfer effects are an important function for innovation. Despite the high level of proximity between mineral exploration and other natural sciences, scholars hardly examine transfers from and to mineral exploration. This paper analyzes obstacles and mechanisms of transfer effects in and from mineral exploration and finds answers on how to institutionalize knowledge and technology transfer (KTT). The study employs a qualitative research design. The underlying database consists of 16 expert interviews, from the fields of natural science. The results show that KTT between areas as diverse as mineral exploration, healthcare, and arts are possible. A lack of interdisciplinary exchange and rigid scientific structures is the main inhibitor of KTT. Before this study, evidence for KTT from and to smaller industries is mostly anecdotal. The study is among the few, which investigates KTT concerning functional transfer opportunities.
在自然科学领域,矿产勘查具有高度的网络中心性。对于技术和知识接近度高的产业,转移效应是创新的重要功能。尽管矿产勘探与其他自然科学之间的高度接近,但学者们很少研究从矿产勘探转向矿产勘探的转移。本文分析了矿产勘查中知识和技术转移的障碍和机制,探讨了如何将知识和技术转移制度化。本研究采用定性研究设计。基础数据库由来自自然科学领域的16位专家访谈组成。结果表明,在矿产勘探、医疗保健和艺术等不同领域之间进行KTT是可能的。缺乏跨学科的交流和僵化的科学结构是KTT的主要障碍。在这项研究之前,来自和来自较小行业的KTT证据大多是轶事。这项研究是为数不多的调查KTT与功能转移机会的研究之一。
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引用次数: 0
The historical evolution of the Greek retail trade: a first overview of its organisational-functional and spatial restructuring 希腊零售贸易的历史演变:其组织功能和空间重组的第一个概述
Q1 Social Sciences Pub Date : 2023-10-20 DOI: 10.1186/s13731-023-00343-7
Manolis Manioudis, Giorgos Meramveliotakis
Abstract The history of retailing has become an area of growing scholarly interest over the last few decades, with publications mainly concerning the national historiography of retail and wholesaling. On the other hand, although the retail sector is considered to be one of the most historically significant sectors of the Greek economy, the economic history of the Greek retail industry remains a notoriously underdeveloped area of inquiry and, as such, is on the margins of economic and social studies in Greek historiography. In this paper, we, attempt to provide a first concise (and certainly not exhaustive) analysis of the historical development of the Greek retail sector from the nineteenth century to the present ( in circa ) day. Specifically, we aim to analyse the evolution of the Greek retail trade to assess the spatial and social impacts associated with establishing and operating “new forms” of commerce. The focus is on the sectoral and organisational restructuring of the retail trade with the changes in the standards of the spatial location, which relate to the establishment and operation of retail businesses. Students and scholars of the history of retailing would benefit from this worthwhile exercise which for the first time provides a first overview of the historical development of the Greek retail sector.
在过去的几十年里,零售业的历史已经成为一个日益增长的学术兴趣的领域,出版物主要涉及零售和批发的国家史学。另一方面,尽管零售业被认为是希腊经济历史上最重要的部门之一,但希腊零售业的经济史仍然是一个众所周知的不发达的研究领域,因此,在希腊史学中,它处于经济和社会研究的边缘。在本文中,我们试图提供从19世纪到现在(大约)的希腊零售业历史发展的第一个简明(当然不是详尽的)分析。具体来说,我们的目标是分析希腊零售贸易的演变,以评估与建立和运营“新形式”商业相关的空间和社会影响。重点是零售业的部门和组织结构重组与空间位置标准的变化,这涉及到零售业务的建立和运营。零售业历史的学生和学者将受益于这个有价值的练习,它首次提供了希腊零售业历史发展的第一个概述。
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引用次数: 0
Personality traits and their impact on the social entrepreneurial intentions of management students: a test of big five personality approach 人格特质及其对管理专业学生社会创业意向的影响:大五人格方法的检验
Q1 Social Sciences Pub Date : 2023-10-19 DOI: 10.1186/s13731-023-00342-8
Dhruba Lal Pandey, Surendra Kumar Uprety, Nischal Risal
Abstract The focus of this study is to analyze the impact of big five personality traits (proxied by agreeableness, conscientiousness, extraversion, emotional stability, and openness and social support) on social entrepreneurship intention of the students of Tribhuvan University, with the objective to examine the effect of these five personality traits and social support on social entrepreneurship intention as also the moderating effect of gender. Most of the studies focused on the impact of personality traits on social entrepreneurial intention, but ignored the situational factors proxied here by the social support. There are contradictory and contractionary findings while examining impact of big five personality traits on SEI. Most of the studies (Nga & Shamuganathan in Journal of Business Ethics, 95(2), 259–282, 2010; Yusuf & Kamil in Global Journal of Research in Social Sciences, 2(1), 65–73, 2015; Hsu & Wang in Innovations in Education and Teaching International, 56(3), 385–395, 2018; Bernardino et al. in International Journal of Gender and Entrepreneurship, 10(1), 61–82, 2018; and Seyoum et al. in Journal of Small Business and Enterprise Development, 28(3), 337–359, 2021). Similarly, studies on these issues are almost ignored in Nepalese academics and therefore the researchers attempted to assess the impact of big five personality traits on SEI which is new in the Nepalese context. The sample size was determined using Cochran’s (John Wiley & Sons Incorporated, 1977) formula. The data were collected based on five-point Likert scale questionnaire administered personally and online on 385 samples and were analyzed using SMART PLS software. Structure equation modeling was used to examine the impact of the big five personality traits and social support on social entrepreneurship intention and bootstrap multi-group analysis to check the moderating effect of gender. Cronbach Alpha and composite reliability (CR) were used to check reliability, variance inflation factor (VIF) to check multicollinearity, K-S and Shapiro–Wilk test to check the normality of the data, and Fornell and Larcker criterion and HTMT ratio to check the discriminant validity. The study found that all the proxies of big five personality traits and social support positively and significantly impact on social entrepreneurship intention, but gender does not moderate the relationship. The big five personality traits remain one of the major determinants in creating entrepreneurial intention among students. The reason why, university can adopt programs to educate big five personality traits in order to develop entrepreneurial intention among graduate level students. Similarly, social support helps generate entrepreneurial intentions. The study findings confirm the effect of social support in creating entrepreneurial intention and create the scope to use TPB theory in creating entrepreneurial intention. As well, it helps university to develop programs and courses for th
摘要本研究的重点是分析以亲和性、严谨性、外向性、情绪稳定性、开放性和社会支持为代表的五大人格特质对特里布万大学学生社会创业意向的影响,目的是考察这五种人格特质和社会支持对社会创业意向的影响以及性别的调节作用。以往的研究大多关注人格特质对社会创业意向的影响,而忽略了社会支持所代表的情境因素。在研究五大人格特质对SEI的影响时,有一些矛盾和收缩的发现。大多数研究(Nga &《经济研究》,2011 (2),1 - 7;优素福,[j] .社会科学研究,2015,31 (1):65-73;许,[j] .教育与教学创新,2018,36 (3):385-395;《国际性别与创业杂志》,第10期(1),61-82,2018;Seyoum等人,《小企业与企业发展杂志》,28(3),337-359,2021)。同样,尼泊尔学术界对这些问题的研究几乎被忽视,因此研究人员试图评估五大人格特质对SEI的影响,这在尼泊尔的背景下是新的。样本量是用科克伦(John Wiley &Sons Incorporated, 1977)配方。本研究采用李克特五点量表对385个样本进行问卷调查,并采用SMART PLS软件进行分析。采用结构方程模型检验大五人格特质和社会支持对社会创业意向的影响,采用自举多群体分析检验性别的调节作用。采用Cronbach Alpha和复合信度(CR)检验信度,方差膨胀因子(VIF)检验多重共线性,K-S检验和Shapiro-Wilk检验检验数据的正态性,Fornell and Larcker准则和HTMT比值检验区分效度。研究发现,五大人格特质和社会支持对社会创业意向均有显著正向影响,但性别对这一关系没有调节作用。五大人格特征仍然是影响学生创业意向的主要决定因素之一。因此,大学可以通过培养大五种人格特质的项目来培养研究生的创业意向。同样,社会支持有助于产生创业意图。研究结果证实了社会支持在创业意向产生中的作用,并为TPB理论在创业意向产生中的应用创造了空间。此外,它还帮助大学开发研究生创业意向的项目和课程。
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引用次数: 0
Micro, small and medium enterprises and their linkage with key actors in Ethiopia: developing entrepreneurial ecosystem mapping 埃塞俄比亚微型、小型和中型企业及其与关键行动者的联系:开发创业生态系统地图
Q1 Social Sciences Pub Date : 2023-10-19 DOI: 10.1186/s13731-023-00339-3
Tadesse Wudu Abate, Henok Ezezew Sheferaw
Abstract Since micro, small, and medium enterprises (MSMEs) are a basic source of income and employment opportunities for the least developed countries, more emphasis has recently been given to those enterprises, and a number of research studies have been conducted. Ethiopia, as one of the Least Developed countries, could also benefit from those MSMEs if the sector is supported enough. Accordingly, this research is conducted to identify the basic determinants of the performance of MSMEs in Ethiopia and to try to develop an entrepreneurial ecosystem mapping to connect those enterprises with the concerned stakeholders, which can contribute to the improvement of the performance of MSMEs. Primary data from randomly selected 400 sampled enterprises is analyzed using ordered logistic regression, and data collected from stakeholder interviews is analyzed using descriptive analysis to develop the ecosystem mapping. Accordingly, academic institutions, such as universities, financial institutions, such as banks and credit associations, non-governmental organizations, such as GIZ and Reach for Change, and government organizations are important actors in entrepreneurship in Ethiopia. Finally, the result of the ordered logit model indicates that access to finance, training, and raw materials, experience, level of education, and sectoral dummy are statistically significant factors that affect the performance of MSMEs. Based on the results, we recommend the government of Ethiopia give more emphasis to MSMEs in different forms, such as providing support in the form of financial, training, market, and raw material linkages.
由于中小微企业(MSMEs)是最不发达国家收入和就业机会的基本来源,近年来这些企业越来越受到重视,并进行了一些研究。埃塞俄比亚作为最不发达国家之一,如果该部门得到足够的支持,也可以从这些中小微企业中受益。因此,本研究旨在确定埃塞俄比亚中小微企业绩效的基本决定因素,并试图开发一个创业生态系统地图,将这些企业与相关利益相关者联系起来,从而有助于提高中小微企业的绩效。采用有序逻辑回归对随机抽取的400家抽样企业的原始数据进行分析,并采用描述性分析对利益相关者访谈收集的数据进行分析,以建立生态系统映射。因此,学术机构(如大学)、金融机构(如银行和信贷协会)、非政府组织(如GIZ和Reach for Change)以及政府组织都是埃塞俄比亚创业活动的重要参与者。最后,有序logit模型的结果表明,融资、培训和原材料的获取、经验、教育水平和部门虚拟是影响中小微企业绩效的统计显著因素。基于研究结果,我们建议埃塞俄比亚政府以不同形式给予中小微企业更多的重视,例如以金融、培训、市场和原材料联系的形式提供支持。
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引用次数: 0
A scientometric analysis of entrepreneurial and the digital economy scholarship: state of the art and an agenda for future research 创业与数字经济学术的科学计量分析:现状与未来研究议程
Q1 Social Sciences Pub Date : 2023-10-13 DOI: 10.1186/s13731-023-00340-w
Natanya Meyer, Foued Ben Said, Nasser Alhamar Alkathiri, Mohammad Soliman
Abstract Recently, there has been a greater focus on the relationship between entrepreneurship and the digital economy in academia and practice. However, no known work systematically reviews and analyses such a connection, which highlights the need to address this gap by conducting a thorough systematic literature review employing bibliometric and scientometric analyses concerning entrepreneurship and digital economy research. In doing so, analysis of key trends as well as knowledge structure (i.e., intellectual and conceptual) has been employed to analyze, visualize, and map 275 documents gathered from Web of Science (WoS) and Scopus data sets. The number of publications in the current research field has expanded dramatically due to the substantial efforts by major contributors (e.g., researchers, institutions, nations, and academic journals) worldwide. Key research themes, trends, approaches, and outlines were also emphasized by mapping the intellectual, social, and conceptual structures of entrepreneurship and digital economy-related research. The implications, limitations, and agenda for future research were all outlined.
近年来,创业与数字经济的关系在学术界和实践中受到越来越多的关注。然而,没有已知的工作系统地回顾和分析这种联系,这突出了通过使用文献计量学和科学计量学分析进行全面系统的文献综述来解决这一差距的必要性,这些文献综述涉及创业和数字经济研究。在此过程中,对关键趋势和知识结构(即智力和概念)的分析已被用于分析、可视化和映射从Web of Science (WoS)和Scopus数据集收集的275份文件。由于全球主要贡献者(如研究人员、机构、国家和学术期刊)的大量努力,当前研究领域的出版物数量急剧增加。通过绘制创业和数字经济相关研究的智力、社会和概念结构,还强调了关键的研究主题、趋势、方法和大纲。本文概述了研究的意义、局限性和未来研究的议程。
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引用次数: 0
Digital and innovative entrepreneurship in the Indian handicraft sector after the COVID-19 pandemic: challenges and opportunities 2019冠状病毒病大流行后印度手工业部门的数字和创新创业:挑战与机遇
Q1 Social Sciences Pub Date : 2023-10-12 DOI: 10.1186/s13731-023-00337-5
Uma Shankar Yadav, Ravindra Tripathi, Mano Ashish Tripathi, Indrajit Ghosal, Ashish Kumar, Mitu Mandal, Akanksha Singh
Abstract This research focuses on the factors that barriers and foster (drivers) digital innovation and entrepreneurship amongst small businesses operating in the Handicraft industry after the economic downturn. From the perspective of new Indian craft entrepreneurs, digital and innovative entrepreneurship is crucial to surviving the crisis. It will eventually encourage the development of the handmade goods market and the artisanal reconfiguration as a business. In this study, the qualitative method was used. For the creation of themes, Inductive content analysis (analytical, inductive technique) was used to interview fifty online handicraft business owners who rely on their craft talents for income. After the pandemic, two types of motivation were generated for handmade entrepreneurs. The first motivation was extrinsic, which conditioned the handicraft market, restricted mobility, and upgraded household status for entrepreneurship. The second was intrinsic motivation among the craft entrepreneurs who generated individual and professional skill growth. These two factors encouraged digital craft innovations and entrepreneurial advancement of transitioning handicraft companies to digital platforms. After the interview, respondents explained several hindrances or restrictions, market interruption, and quality internet. Even after that, it resolved as the effect of the pandemic reduced and digital skill training for innovation and entrepreneurship passion increased for developing a robust programme that supports the handicraft new entrepreneurs after the economic calamities. This finding contributes to the area of investigation and contributes to entrepreneurship literature. This study will open the route for making the policy and development of solid strategic plans for the handicraft sector’s new craft entrepreneurs. With the help of innovative and digital entrepreneurs, small-scale or craft industries will boost the Indian economy and give some of the best suggestions for global economies. For developing economies, this study will also empower entrepreneurs to open new dimensions for marketing, supply chain, and exportation and will finally increase the Globalisation of handmade products.
摘要本研究主要探讨经济衰退后手工业小企业数字创新与创业的障碍与驱动因素。从印度新工艺企业家的角度来看,数字和创新创业对度过危机至关重要。它最终将鼓励手工制品市场的发展和手工制品作为一种商业的重新配置。本研究采用定性方法。在主题的创作上,采用归纳内容分析法(分析法、归纳法)对50位以手工艺为收入来源的网上手工艺企业主进行了访谈。疫情过后,手工企业家产生了两种动机。第一种是外在动机,它制约了手工业市场,限制了流动,提升了家庭创业地位。第二是手工艺企业家的内在动机,他们促进了个人和专业技能的增长。这两个因素鼓励了数字工艺创新和手工艺公司向数字平台转型的创业进步。访谈结束后,受访者解释了一些障碍或限制,市场中断和高质量的互联网。即使在此之后,随着疫情影响的减弱以及促进创新和创业热情的数字技能培训的增加,这一问题也得到了解决,以便制定一项强有力的方案,支持经济灾难后的手工艺新企业家。这一发现有助于调查领域,并有助于创业文学。这项研究将为手工业部门的新手工业企业家制定政策和制定坚实的战略计划开辟道路。在创新和数字企业家的帮助下,小规模或手工业将推动印度经济,并为全球经济提供一些最好的建议。对于发展中经济体,这项研究还将使企业家能够开辟营销、供应链和出口的新领域,并最终促进手工制品的全球化。
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引用次数: 0
Determinants of behavioral intention toward telemedicine services among Indonesian Gen-Z and Millenials: a PLS–SEM study on Alodokter application 印度尼西亚z世代和千禧一代远程医疗服务行为意向的决定因素:Alodokter应用的PLS-SEM研究
Q1 Social Sciences Pub Date : 2023-10-10 DOI: 10.1186/s13731-023-00336-6
Eka Pramudita, Hendra Achmadi, Hansa Nurhaida
Abstract Telemedicine has become increasingly important in healthcare, especially with the COVID-19 pandemic. Despite, Younger generations are more fluent in using technology, previous study shows that older generations (Gen-X) are more satisfied in using telemedicine compared to younger generations. This study aims to identify the factors influencing user satisfaction and behavioral intention toward Alodokter's telemedicine service application usage among Millennials and Gen-Z in Indonesia. A quantitative cross-sectional study was conducted using a purposive sampling technique. A total of 160 Millenials and Gen-Z respondents who had used the Alodokter telehealth application within the past year were chosen in this study. The data were collected by means of an online questionnaire that was distributed through widely used social media platforms. The questionnaire consisted of 30 questions that assessed variables, such as performance expectancy, effort expectancy, social influence, price value, customer satisfaction, and behavioral intention. Data were analyzed using Partial Least Square–Structural Equation Modeling (PLS–SEM) with SmartPLS software version 3.2.9. The findings reveal that customer satisfaction positively affects behavioral intention. Performance expectancy, effort expectancy, price value, and social influence positively impact customer satisfaction. Price value was shown to have the most positive influence on behavioral intention. This study provides insights into the factors influencing user satisfaction and behavioral intention toward telemedicine service application usage among younger generations in Indonesia. The results can be used to improve telemedicine services and enhance the experience of users, particularly Millennials and Gen-Z.
远程医疗在医疗保健领域变得越来越重要,尤其是在COVID-19大流行的背景下。尽管年轻一代更熟练地使用技术,但先前的研究表明,与年轻一代相比,老一辈(x一代)对使用远程医疗更满意。本研究旨在确定影响印尼千禧一代和z世代用户对Alodokter远程医疗服务应用使用满意度和行为意向的因素。采用有目的的抽样技术进行了定量的横断面研究。在这项研究中,总共选择了160名在过去一年中使用过Alodokter远程医疗应用程序的千禧一代和z世代受访者。这些数据是通过广泛使用的社交媒体平台分发的在线问卷收集的。问卷由30个问题组成,评估变量,如绩效预期、努力预期、社会影响力、价格价值、顾客满意度和行为意向。数据分析采用偏最小二乘结构方程模型(PLS-SEM),使用SmartPLS软件版本3.2.9。研究发现,顾客满意正向影响行为意向。绩效期望、努力期望、价格价值和社会影响正向影响顾客满意。价格价值对行为意向的正向影响最为显著。本研究旨在探讨影响印尼年轻世代使用远端医疗服务的使用者满意度及行为意向的因素。研究结果可用于改善远程医疗服务,增强用户体验,尤其是千禧一代和z世代。
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Journal of Innovation and Entrepreneurship
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