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THE UNINTENDED CONSEQUENCES OF OUTSOURCING SEXUAL HARASSMENT INVESTIGATIONS 外包性骚扰调查的意外后果
Pub Date : 2000-04-01 DOI: 10.2190/TK4B-61XK-UJ91-GD1W
J. F. Morgan, G. Gomes, J. Owens
This article examines the unintended consequences of an organization’s decision to outsource investigations of sexual harassment following a claim of wrongdoing. United States Supreme Court decisions have affirmed an employer’s “vicarious liability” for failing to take reasonable care to prevent or correct promptly sexually harassing behavior. Organizations not possessing in-house expertise to conduct such investigations will likely seek expert assistance from knowledgeable and experienced attorneys or private investigators from outside the firm. According to a recent ruling by Federal Trade Commission staff, such externally conducted investigations fall under the provisions of the Fair Credit Reporting Act, thus placing additional compliance burdens on firms attempting to rid the workplace of gender-based discrimination. This article reviews these developments, offers advice on managing the investigative process, and suggests ways in which business might lobby for changes in public policy to ease this newest burden. After sexual harassment took center stage during the 1991 confirmation hearings of Clarence Thomas as associate justice of the United States Supreme Court, the number of harassment charges filed with the Equal Employment Opportunity Commission (EEOC) rose substantially. Concomitantly, lawsuits claiming violations of federal and state sexual harassment laws became commonplace. The growth of harassment filings has increased liability risks for all organizations, 123
这篇文章探讨了一个组织在被指控不当行为后决定将性骚扰调查外包的意外后果。美国最高法院的判决确认了雇主未能采取合理措施防止或及时纠正性骚扰行为的“替代责任”。没有内部专业知识来进行此类调查的组织可能会从公司外部寻求知识渊博、经验丰富的律师或私人侦探的专家协助。根据联邦贸易委员会(Federal Trade Commission)工作人员最近的一项裁决,这种外部进行的调查属于《公平信用报告法》(Fair Credit Reporting Act)的规定,因此给试图消除职场性别歧视的公司带来了额外的合规负担。本文回顾了这些发展,提供了管理调查过程的建议,并提出了企业可以游说改变公共政策以减轻这一最新负担的方法。1991年,克拉伦斯·托马斯(Clarence Thomas)担任美国最高法院大法官的确认听证会上,性骚扰问题成为焦点,此后,向平等就业机会委员会(EEOC)提交的性骚扰指控数量大幅上升。与此同时,声称违反联邦和州性骚扰法的诉讼也变得司空见惯。骚扰案件的增加增加了所有组织的责任风险
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引用次数: 4
Dealing with Sexual Harassment: Issues of Discipline 处理性骚扰:纪律问题
Pub Date : 2000-04-01 DOI: 10.2190/9ETC-U5TG-LB2N-WKBW
Mark D. Karper
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引用次数: 0
A Dialogue on a Contemporary Issue: The Hooters Case 一个当代问题的对话:猫头鹰餐厅案例
Pub Date : 2000-04-01 DOI: 10.2190/H684-PR1K-4EYM-4U4L
C. Coleman
This entry in this issue of JIER is the first of what I hope will be a continuing feature of the journal. JIER is concerned with significant, contemporary issues bearing upon individual employment rights. I want to stimulate a discussion of such issues with outside experts and with the Journal‘s readers. My vehicle for doing so in this issue is a court decision. In the following pages is a lengthy extract from a case decided in 1999 by the Fourth Circuit Court of Appeals. I ask our readers to review this case and send me a oneto three-page analysis of the decision for possible publication in the Journal. I am looking for your thoughts on the issues raised in the case, your opinions about the decision and the reasoning, and your ideas about the implications of the case. Because this issue of JIER is concerned with sexual harassment, the case deals with that topic and with the enforceability of a predispute agreement to arbitrate sexual harassment and, by implication, other statutory issues. The case involves a hostess in a restaurant who was pinched and patted by her supervisor, complained, and quit when the company did nothing to rectify the situation. When she threatened to sue, the firm insisted on the enforcement of an agreement to arbitrate all such disputes. In the literature that deals with the arbitration of labor and employment disputes, one can find literally hundreds of articles on the arbitration of disputes that involve public policy or statutory issues. I ask that your analyses focus on the organizational, managerial, human, and ethical issues involved rather than on the technical and legal issues associated with predispute agreements to arbitrate. Please send your replies to: Charles J. Coleman, Editor Journal of Individual Employment Rights 19-21 Potter Street Haddonfield, NJ 08033
这一期《JIER》的这篇文章是我希望该杂志继续刊载的第一篇文章。JIER关注的是与个人就业权利有关的重大当代问题。我想激发外界专家和《华尔街日报》读者对这些问题的讨论。在这个问题上,我这样做的工具是法院裁决。以下是1999年第四巡回上诉法院判决的一个案件的长篇摘录。我请求我们的读者回顾这个案例,并寄给我一到三页的判决分析,以便在《华尔街日报》上发表。我想知道你对案件中提出的问题的看法,你对判决和推理的看法,以及你对案件含义的看法。由于JIER的这一问题与性骚扰有关,因此该案件涉及该主题以及仲裁性骚扰的争议前协议的可执行性,以及其他法定问题。该案件涉及一家餐馆的女服务员,她被她的上司捏了一下,然后投诉,然后辞职,因为公司没有采取任何措施来纠正这种情况。当她威胁要起诉时,公司坚持执行一项协议,对所有此类纠纷进行仲裁。在有关劳动和就业争议仲裁的文献中,人们可以找到数百篇涉及公共政策或法定问题的争议仲裁的文章。我要求你的分析集中在组织、管理、人力和道德问题上,而不是与争议前仲裁协议相关的技术和法律问题上。请将您的回复发送到:查尔斯J.科尔曼,编辑个人就业权利杂志19-21波特街哈顿菲尔德,NJ 08033
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引用次数: 1
New Twist in Sexual Harassment Cases: Faragher and Ellerth 性骚扰案件的新转折:Faragher和Ellerth
Pub Date : 2000-04-01 DOI: 10.2190/UJK0-HF6J-437Y-UD5P
D. Little
Employer liability for supervisory conduct in the area of sexual harassment was addressed by the Supreme Court in 1998 and by the EEOC in 1999. The Equal Employment Opportunity Commission reports that sexual harassment remains a pervasive problem in the American workplace. The number of sexual harassment charges filed with the agency and its state counterparts more than doubled between 1991 and 1998 [1]. In 1998 the Supreme Court rendered two significant decisions that changed the focal point in such sexual harassment cases. This article discusses those decisions, their impact on the landscape of sexual harassment law, and possible employer responses. OVERVIEW OF THE LAW OF SEXUAL HARASSMENT Apparently no employment sector is exempt from allegations of harassing behavior. Even the annual report on Texas state judicial conduct for 2000 contained two instances of employer harassment. An appeals court judge was issued a public warning for kissing an employee during court hours, an action that was uninvited and unwelcome. Further, a special master was issued a public reprimand for making an employee participate in the following game as a condition of employment. The judge “would bind the employee’s hands behind her back, tie her ankles, and gag her with a scarf. While the employee was bound and gagged, the judge would watch scenes from his personal collection of ‘bondage’ videos” [2, p. 305].
1998年最高法院和1999年平等就业机会委员会分别对性骚扰领域的雇主监督行为的责任进行了处理。平等就业机会委员会报告称,性骚扰在美国工作场所仍然是一个普遍存在的问题。1991年至1998年期间,向该机构及其州对应机构提交的性骚扰指控数量增加了一倍多[1]。1998年,最高法院作出了两项重大决定,改变了此类性骚扰案件的焦点。本文将讨论这些决定,它们对性骚扰法律的影响,以及雇主可能的回应。性骚扰法概述显然,没有一个就业部门可以免于对性骚扰行为的指控。就连2000年德州司法行为的年度报告也包含了两起雇主骚扰的案例。一名上诉法院法官因在开庭时间亲吻一名员工而受到公开警告,这是一种未经邀请和不受欢迎的行为。此外,一名特殊管理员因要求员工参加以下游戏作为雇佣条件而受到公开谴责。法官“会把员工的双手绑在背后,绑住她的脚踝,用围巾把她塞住。”当雇员被捆绑和堵住嘴时,法官会观看他个人收藏的“捆绑”视频中的场景。
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引用次数: 2
Romance at the Workplace: The Issues, the Law, and Some Suggestions 工作场所的浪漫:问题、法律和一些建议
Pub Date : 2000-04-01 DOI: 10.2190/XCJQ-JVWJ-X5L1-9214
Renee Storm
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引用次数: 3
By Any Means Unnecessary: Court Action and the Conciliation Procedure for Unfair Dismissals in the British Virgin Islands 以任何不必要的方式:英属维尔京群岛不公平解雇的法庭诉讼和调解程序
Pub Date : 1900-01-01 DOI: 10.2190/YRFF-DXXK-GB0M-AEXF
J. Cumberbatch
Part V of the Labour Code of the British Virgin Islands seeks to protect certain employees against unfair dismissals and dismissals without just cause in keeping with the principles of the ILO 1963 Recommendation 119 and the 1982 Convention 158 and Recommendation 166 concerning Termination of Employment at the Initiative of the Employer. However, the Code does not expressly provide for direct access to the Court for an employee who alleges that he has been unfairly dismissed. Rather, he is entitled to seek a resolution of the issue by filing a complaint with the Labour Commissioner. If the Labour Commissioner fails to achieve a voluntary settlement after twenty-one days he must transmit the matter to the Labour Minister who shall then attempt to settle it. Should he fail to do so within thirty days, he returns the matter to the parties for, inter alia, "the pursuit of any legal action which may be available to them." In the face of such provision, is a dismissed employee nevertheless entitled to bypass these procedures and commence High Court action or raise unfair dismissal as a defense to an action? The author argues that based on legal principles, there ought to be no such entitlement and analyzes a decision to the contrary. In the second part of the study, the author examines the weakness of the protection against unfair dismissal afforded to Commonwealth Caribbean employees generally and suggests the need for reform. It has never been seriously suggested that the courts, sated with a diet of the weak gruel that is the workers' common law employment rights in the Common­ wealth Caribbean [1], are best placed to protect what might be called the new
英属维尔京群岛《劳工法》第五部分根据劳工组织1963年第119号建议和1982年第158号公约和第166号建议关于雇主主动终止雇佣的原则,寻求保护某些雇员免受不公平解雇和无正当理由的解雇。然而,《守则》并没有明文规定,雇员如指称受到不公平解雇,可直接向法院提出申诉。相反,他有权向劳工专员提出申诉,寻求解决问题的办法。如果劳工专员在21天后未能达成自愿解决方案,他必须将该事项转交劳工部长,后者将试图解决该问题。如果他未能在三十天内这样做,他将此事退还当事各方,除其他外,“追究他们可能采取的任何法律行动”。面对这样的规定,被解雇的雇员是否仍然有权绕过这些程序,向高等法院提起诉讼,或提出不公平解雇作为诉讼的辩护?作者认为,根据法律原则,不应该有这种权利,并分析了相反的决定。在研究的第二部分,作者审查了英联邦加勒比雇员免受不公平解雇保护的弱点,并提出了改革的必要性。从来没有人认真地提出,在加勒比共同财富地区,法院对工人的普通法就业权的保护力度不够,因此最适合保护所谓的新权利
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引用次数: 0
Employment-Based Property Rights 以就业为基础的产权
Pub Date : 1900-01-01 DOI: 10.2190/GTH4-2N8J-V0WF-C993
Michael J. Dinoto
Effective employee job property rights have recently increased consequent on state-courts-imposed liabilities for management employment decisions. The acquisition, application, scope, and enforcement of these new job rights alter the incentive for union activity. After briefly describing employment-based property rights, recent additions to employee rights and their impacts on union-shop employees and union membership are discussed. Private sector union membership trends, measured as a percentage of the labor force, exhibit thirty years of decline for organized labor. Studies of the decreasing labor market density and economic importance of unions are generally divided into time series analyses of membership trends using macrodeterminants and cross-sectional analyses of individual employee decisions to support a union using microdeterminants [1]. The macro-level explanatory variables most consistently effective in explaining union membership include business cycles [1-3], employer opposition [4], structure of employment [5-6], and election characteristics [7]. Inquiries into the employees' decisions to support unions span the discussions of the Webbs and Marx on collective responses to the rise of capitalism, Perlman's "scarcity consciousness" [8] and cognitive dissonance theory [9]. One of the main approaches appearing in the literature focuses on employees' perceptions of union effectiveness in realizing their objectives. From this perspective, the union func­ tions as an instrumentality [9, 10] or has monopoly and voice-response faces [4]. Putatively, a union is one instrumentality or method for improving compensation and dealing with fairness issues in the workplace. *An earlier version of this article was presented at the July 1992, Western Economic Association meetings in San Francisco. © 1995, Baywood Publishing Co., Inc. 87 doi: 10.2190/GTH4-2N8J-V0WF-C993 http://baywood.com
最近,由于国家法院对管理层的雇佣决定规定了责任,有效的雇员工作产权有所增加。这些新工作权利的获得、应用、范围和执行改变了工会活动的动机。在简要描述了以就业为基础的财产权之后,讨论了最近增加的雇员权利及其对工会商店员工和工会会员的影响。私营部门工会成员占劳动力的百分比趋势显示,有组织的劳工人数连续30年下降。对劳动力市场密度下降和工会经济重要性的研究通常分为使用宏观决定因素对会员趋势进行的时间序列分析和使用微观决定因素对个体员工决策进行的横截面分析,以支持工会[1]。最能解释工会成员资格的宏观层面解释变量包括经济周期[1-3]、雇主反对[4]、就业结构[5-6]和选举特征[7]。对员工支持工会的决定的调查跨越了韦伯和马克思对资本主义兴起的集体反应的讨论,帕尔曼的“稀缺意识”[8]和认知失调理论[9]。文献中出现的主要方法之一是关注员工对工会在实现其目标方面的有效性的看法。从这个角度来看,工会的功能是工具性的[9,10],或者具有垄断和语音响应的面孔[4]。据推测,工会是提高薪酬和处理工作场所公平问题的一种工具或方法。*本文的早期版本于1992年7月在旧金山举行的西方经济协会会议上发表。©1995,贝伍德出版有限公司87 doi: 10.2190/GTH4-2N8J-V0WF-C993 http://baywood.com
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引用次数: 0
A Call to State Legislators: It is Time to Take Inventory of a Former Employee's Ability to Access His/Her Personnel File Under Your State Statute 给州议员的呼吁:是时候根据州法规对前雇员访问其个人档案的能力进行盘点了
Pub Date : 1900-01-01 DOI: 10.2190/LFKD-U6F2-7W9E-9XM8
Stephen Moniak
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引用次数: 0
The Enhancement of Individual Employment Rights Through Enterprise Bargaining: Australian Case Studies 通过企业议价提高个人就业权利:澳大利亚案例研究
Pub Date : 1900-01-01 DOI: 10.2190/KU9E-P9FV-48F6-N6YP
A. N. Khan, A. Travaglione, J. Taya
When the Australian Industrial Relations Commission introduced its enter­ prise bargaining principles in 1991, it attempted to cement in place through its regulatory framework, mechanisms that would further enhance individual employment rights. This article explores the success of the commission's objectives through four case studies on organizations which have embraced the principles and progressed down the path of workplace reform. The organi­ zations have enterprise agreements that link corporate goals with employee and union goals and in doing so, have achieved considerable commitment of all parties to the process. The strategic philosophy of management appeared to be that consultation with, and the involvement of employees and the unions in the decision-making process, was not only desirable but essential. The assumptions that can be made from the case studies, are that the macroeconomic changes introduced by the commission to achieve microeconomic change at the workplace have been effective, and can be attributed to the fact that management has empowered employees with real involvement, both at an individual level, and in the overall operation and direction of the organizations. © 1995, Baywood Publishing Co., Inc. 229 doi: 10.2190/KU9E-P9FV-48F6-N6YP http://baywood.com 230 / KHAN, TRAVAGLIONE AND TAYA ENTERPRISE BARGAINING IN AUSTRALIA To fully appreciate the nature of the developments in Australia it is necessary to understand what enterprise bargaining is all about. Enterprise bargaining is the process of negotiation undertaken by management, employees, and unions. Its ultimate aim is the achieving of agreement on the actual implementation of enterprise-specific measures designed to improve enterprise efficiency and productivity in return for wage increases. Enterprise-specific measures are now negotiated with the organization, which is a major move away from the previous centralized processes of the former industrial relations system. The process of enterprise bargaining has been driven by the need to lift the international competi­ tiveness of Australian manufacturing industry [2]. It focuses on the enterprise itself and is a significant departure from the traditional adversarial industrial relations environment. Australia is currently grappling with the issue of its competitiveness in the Asian sphere. It has the immediate problem of needing to sell its goods and services in the expanding Asian market, yet at the same time defending its position in Australian markets against overseas competitors, with the benefit of tariff protec­ tion. Australia has attempted to deal with this problem through changes in the macroeconomic structure, in particular the centralized wage-fixing mechanisms that have been in operation for a number of years. The focus has now changed to microeconomic reform at the enterprise level, facilitated by the process of enterprise bargaining, and there have been a number of other associated outcomes. This article con
当澳大利亚工业关系委员会于1991年推出其企业谈判原则时,它试图通过其监管框架巩固这些机制,进一步加强个人就业权利。本文通过四个案例研究,探讨了委员会目标的成功,这些组织接受了这些原则,并在工作场所改革的道路上取得了进展。组织有企业协议,将公司目标与员工和工会目标联系起来,这样做,已经实现了所有各方对这一过程的相当大的承诺。管理的战略哲学似乎是,与雇员和工会协商并让他们参与决策过程不仅是可取的,而且是必要的。可以从案例研究中做出的假设是,委员会为实现工作场所的微观经济变化而引入的宏观经济变化是有效的,这可以归因于管理层赋予员工真正参与的权力,无论是在个人层面,还是在组织的整体运作和方向上。©1995,Baywood Publishing Co., Inc. 229 doi: 10.2190/KU9E-P9FV-48F6-N6YP http://baywood.com 230 / KHAN, TRAVAGLIONE和TAYA澳大利亚企业议价要充分了解澳大利亚发展的本质,就有必要了解企业议价的全部内容。企业议价是管理层、员工和工会三方进行谈判的过程。其最终目的是就实际执行旨在提高企业效率和生产力以换取工资增加的具体企业措施达成协议。目前正在同该组织谈判具体企业的措施,这是摆脱以前工业关系制度以前的集中程序的一个重大举措。企业议价的过程是由提升澳大利亚制造业国际竞争力的需要所驱动的[2]。它关注的是企业本身,是对传统的对抗性劳资关系环境的重大背离。澳大利亚目前正在努力解决其在亚洲地区的竞争力问题。它有一个紧迫的问题,需要在不断扩大的亚洲市场上销售其商品和服务,但与此同时,利用关税保护的好处,捍卫其在澳大利亚市场上的地位,反对海外竞争对手。澳大利亚试图通过改变宏观经济结构,特别是实行了多年的中央确定工资机制来解决这个问题。现在的重点已改为企业一级的微观经济改革,这是在企业谈判过程的推动下进行的,并产生了一些其他相关的结果。本文将集中研究其中的一个成果——澳大利亚企业议价与员工决策权提高之间的关系。企业谈判安排为工人的参与起到了很好的促进作用。联邦工业关系委员会的决定鼓励管理层、工人和工会摆脱传统的思维模式,这种思维模式认为某些领域是管理层的特权,而其他领域则存在内在冲突。用约翰·邓禄普的话来说,“在劳工、政府和企业之间需要一套新的关系,特别是为了培养训练有素、富有生产力和适应性强的人力资源”[1,第55页]。对企业议价结果的研究涉及四个组织。其中三家是大型私营部门组织的子公司。为便于比较,所选的第四个组织是朝着私有化方向发展的政府商业企业的全资子公司。使用包含49个问题的详细问卷收集数据。在发放问卷之前,与每个组织的一名高级管理官员进行了面谈。就业权利/ 231考虑到在澳大利亚实施的劳资关系法律框架,就认识到企业谈判在澳大利亚的重要性。澳大利亚遵循美国的联邦制模式,赋予联邦政府特定的立法权,各州行使剩余权力。虽然澳大利亚的工会主义是由澳大利亚的英国殖民起源形成的,但澳大利亚劳资关系的演变与英国没有任何相似之处[3]。英国在雇主和雇员之间的集体关系中保留了法律机构不干预的传统。 然而,澳大利亚在所有六个州和联邦一级设立了劳资关系委员会,建立了一套强制仲裁制度。这些委员会拥有广泛的权力,涵盖经济和争端局势。如果争端各方无法通过调解达成协议,则各委员会将进行仲裁以解决争端。澳大利亚的劳资关系体系既受到各种委员会和法庭的高度监管,又高度集中,在很大程度上,主要参与者是政府、管理层和工会。员工往往是差亲戚。作为决定雇员工资和工作条件的雇佣合同的裁决是通过调解和仲裁程序作出的,往往不要求裁决的当事方(工会和雇主)同雇员协商。此外,奖励通常是宽泛的、基于意识形态的安排,而不是为了满足企业的要求而安排的。奖金一旦发放,将控制在一些企业工作的雇员的就业条件。由于高度集中的制度,在澳大利亚工会中很少有工作场所申诉程序,也没有强大的车间代表结构的传统[3]。1991年10月,澳大利亚工业关系委员会全体成员颁布了企业谈判原则,这是向工业关系制度下放权力迈出的重要一步。欧盟委员会宣布,它准备批准受最低费率或支付费率奖励约束的各方之间达成的企业谈判协议。立法的变化后来扩大了企业谈判的范围,超出了1991年10月的原则。这些立法规定中最近的一项于1994年3月30日生效。联邦制度现在将成为一个主要强调企业谈判的制度。立法现在规定了认证协议(CAs)和企业灵活性协议(EFAs)。工会的参与是必要的,而全民教育将允许非工会工作场所有机会进行企业谈判。全民就业法的发展意味着,自1904年以来,雇主和雇员(不同于雇主和工会)之间的协议将首次能够通过澳大利亚劳资关系委员会达成。联邦政府在引入这项立法时,在很大程度上是由各邦政府推动的。在联邦立法允许全民教育之前,6个州政府中有5个颁布了立法,允许雇员和雇主之间的工作场所协议在没有工会参与的情况下得到批准。联邦企业议价法要求设立获得律师资格的单位。议价单位涉及组织的公司结构,一直是难以合理化的领域。在大型组织中,有许多考虑因素,例如定义什么是公司单位,什么是产生收入的单位。公司单位是组织有效和高效运作所必需的单位,但它们可能没有与收入结果相关的绩效指标。例如公司计划和战略部门,以及财务和行政部门。要正确进行企业议价,实现利益最大化,就必须建立合适的议价单位;否则,从长远来看,组织将面临疏远部分员工和降低生产力的风险。适当的谈判单位将确保全体员工都参与到协议中,从而产生一种所有权感。澳大利亚的员工参与近年来,澳大利亚在工作安排方面已经有了一项协调一致的行动,摆脱了严格管制的泰勒主义方法。通过一些倡议,各组织试图建立机制,允许更多的员工参与并就一系列问题进行协商。使劳动力人性化的需要被视为实现竞争力的关键因素。工作场所的人性化被定义为:建立一种组织结构,使人们在工作中可以自由地发挥他们的想象力、主动性、技术专长、社交能力和领导能力。没有什么,当然也包括金钱,可以补偿一天单调的、耗费脑力的工作。总的来说,澳大利亚的管理人员已经认识到,通过参与式管理和团队领导来提高竞争力的必要性,往往是企业生存的必要条件。 当前关于放松管制和竞争力的劳资关系辩论,使人们认识到“建设性的工会/劳动力/管理是一种有效的关系”
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引用次数: 0
"Who's Running the Machine?" A Theoretical Exploration of Work Stress and Burnout of Technologically Tethered Workers “谁在操纵机器?”技术束缚型员工工作压力与倦怠的理论探讨
Pub Date : 1900-01-01 DOI: 10.2190/IE.12.3.F
W. Murray, Adam Rostis
A recent survey of the mental health of Canadian workers has suggested that the use of information and communications technologies (ICTs) such as wireless e-mail devices either maintains or increases employees’ level of stress. This article explores this finding in more detail and concludes that individual coping strategies employed by workers to minimize the impact of stress are threatened by the ubiquitous communication delivered by ICTs. This in turn can have a negative impact on employee mental health and consequently may lead to negative organizational outcomes. The concept of the technologically tethered worker is introduced, and several propositions are developed for future empirical study. In a recent survey of the health of Canadian workers commissioned by Desjardins Financial Security it was reported that 62 percent of workers claimed they had some form of information and communications technology (ICT) such as a cell phone, wireless e-mail device, personal computer, or pager that allowed the employer to reach them at any time [1]. Furthermore, 54 percent of these workers reported that the use of ICTs maintained their existing stress level, while 29 percent reported an increase in their level of stress through the use of this technology [1]. Given that stress has a direct impact on the mental health of
最近一项关于加拿大工人心理健康的调查表明,使用诸如无线电子邮件设备之类的信息和通信技术(ict)要么维持要么增加了员工的压力水平。本文对这一发现进行了更详细的探讨,并得出结论认为,信息通信技术提供的无处不在的通信威胁着工人为减少压力影响而采用的个人应对策略。这反过来又会对员工的心理健康产生负面影响,从而可能导致消极的组织结果。介绍了技术束缚工人的概念,并提出了未来实证研究的几个命题。在Desjardins Financial Security最近委托进行的一项加拿大工人健康调查中,据报道,62%的工人声称他们拥有某种形式的信息和通信技术(ICT),如手机、无线电子邮件设备、个人电脑或寻呼机,使雇主能够随时联系到他们[1]。此外,54%的工人报告说,使用信息通信技术维持了他们现有的压力水平,而29%的工人报告说,通过使用这项技术,他们的压力水平有所增加[1]。鉴于压力对人的心理健康有直接影响
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引用次数: 52
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Journal of Individual Employment Rights
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