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Exploring the role and purpose of hospitality higher education under neo-liberalism: Perspectives from hospitality academics 探索新自由主义下酒店管理高等教育的作用和目的:酒店管理学术界的观点
Pub Date : 2024-05-21 DOI: 10.1386/hosp_00074_1
Ke-Jia Zhang
This study aims to examine neo-liberalism and its ideological influences in the design and delivery of hospitality higher education in the United Kingdom. The study is underpinned by a qualitative approach, with semi-structured interviews employed as the method for data collection, with thematic analysis as the method for data analysis. Fifty-five hospitality academics working in nine universities were interviewed regarding their perceptions of being a hospitality academic teaching hospitality-related subjects in higher education. Findings were explored and analysed in relation to the broader influence of neo-liberalism on higher education and three key themes emerged, which are: restrictive conception of hospitality as the commercial hotel sector, issue of academic identity, and corporatized institutional leadership. Under the backdrop of neo-liberalism, the higher education sector has prioritized graduate employability as one of its primary responsibilities. Subsequently, hospitality higher education is predominantly viewed akin to a form of professional training programme for the commercial hotel sector, and being a hospitality academic is mainly perceived as an industry mentor, educating students with industry-relevant skills and professional practices. Institutionally, the increasing corporatization of higher education has created an environment which hospitality programmes are positioned to satisfy market demands and secure student recruitment. Informed by these findings, the current study draws the conclusion that there is a strong presence of the neo-liberal ideology reinforcing a vocational ‘filter’ on the design and delivery of hospitality higher education, which legitimizes certain educational values and practices while neglecting and undermining others. This article proposes that greater interdisciplinary engagement with other academic subjects, more recruitment of academics with a broader understanding of hospitality, and institutional leadership that appreciates and encourages alternative pedagogical approaches, are keys to creating possibilities to incorporate a more critical and humanistic underpinning in the academic development of hospitality.
本研究旨在探讨新自由主义及其意识形态对英国酒店管理高等教育设计和实施的影响。研究以定性方法为基础,采用半结构式访谈作为数据收集方法,并以专题分析作为数据分析方法。在九所大学工作的 55 名酒店管理学者接受了访谈,了解他们对在高等教育中教授酒店管理相关学科的酒店管理学者的看法。我们结合新自由主义对高等教育的广泛影响对调查结果进行了探讨和分析,得出了三个关键主题,即:将酒店业视为商业酒店业的限制性概念、学术身份问题和企业化的机构领导。在新自由主义的背景下,高等教育部门将毕业生的就业能力作为首要责任之一。因此,酒店业高等教育主要被视为商业酒店业的一种专业培训课程,而作为酒店业学者主要被视为行业导师,教育学生掌握与行业相关的技能和专业实践。从体制上讲,高等教育的日益企业化创造了一种环境,使酒店管理专业能够满足市场需求,确保招生。根据这些发现,本研究得出结论,新自由主义意识形态在酒店管理高等教育的设计和实施过程中强化了职业 "过滤器",使某些教育价值观和实践合法化,同时忽视和削弱了其他价值观和实践。本文建议,加强与其他学科的跨学科合作,招聘更多对酒店管理专业有更广泛理解的学者,以及欣赏和鼓励其他教学方法的院校领导,这些都是在酒店管理专业的学术发展中纳入更具批判性和人文基础的可能性的关键所在。
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引用次数: 0
The ‘CSR facade’ of the hospitality industry: The importance of social responsibility in fighting sex trafficking and illegal sex purchases in hotels 酒店业的 "企业社会责任门面":社会责任在打击酒店性交易和非法买春方面的重要性
Pub Date : 2024-05-21 DOI: 10.1386/hosp_00075_1
Eleonora Rossi, Maria Thulemark, Tara Duncan
Hotels are often regarded as (un)wittingly complicit in terms of sex traffickers using their facilities for illegal sex purchases. This article examines chain employees’ experiences of individual social responsibility (ISR) and corporate social responsibility (CSR) in the interaction between hotels and three stakeholder groups (online booking channels; governmental and non-governmental organizations; and nearby hotels) in the fight against sex trafficking and illegal sex purchases. Employee perspectives were gathered through semi-structured interviews in Sweden and the Netherlands, two countries with distinctive prostitution legislation. The findings highlight that the hotel employees found tensions between ISR and CSR and the relationship with the external stakeholders challenging. What became apparent was that CSR is often a facade used to report back positive results to external stakeholders rather than CSR and ISR playing a proactive role in fighting sex trafficking and illegal sexual purchases. We conclude by arguing for the necessity to better understand the relationships between ISR and CSR within the hospitality industry and suggesting that there remains a need for better understandings of how CSR can work across industry stakeholders and within academic research in order to ensure actionable outcomes that make a difference.
在性贩子利用酒店设施进行非法性交易的问题上,酒店往往被认为是(在不知情的情况下)同谋。本文研究了连锁酒店员工在酒店与三个利益相关群体(在线预订渠道、政府和非政府组织以及附近酒店)互动打击性交易和非法购买性服务的过程中,对个人社会责任(ISR)和企业社会责任(CSR)的体验。通过在瑞典和荷兰这两个拥有不同卖淫立法的国家进行半结构化访谈,收集了员工的观点。研究结果表明,酒店员工发现了 ISR 与企业社会责任之间的紧张关系,以及与外部利益相关者关系的挑战性。显而易见的是,企业社会责任往往是用来向外部利益相关者汇报积极成果的门面,而不是企业社会责任和 ISR 在打击性交易和非法性购买方面发挥的积极作用。最后,我们认为有必要更好地理解酒店业中的 ISR 与企业社会责任之间的关系,并提出仍有必要更好地理解企业社会责任如何在行业利益相关者和学术研究中发挥作用,以确保取得与众不同的可操作成果。
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引用次数: 0
Corporate social responsibility bridges in the context of tourism service providers 旅游服务提供商的企业社会责任桥梁
Pub Date : 2024-04-10 DOI: 10.1386/hosp_00073_1
Mousa Alsheyab, N. Filimon, Francesc Fusté-Forné
This research focuses on the corporate social responsibility (CSR) practices of tourism service providers (TSPs – tour operators, travel agencies, tourism transportation agencies, among others). We analyse TSP’s collaborative efforts through CSR practices and their social, economic and environmental dimensions. Building on a qualitative framework, we conducted structured personal interviews with fifteen representatives of Jordanian TSPs. Several contributions are worth mentioning: the analysis allows for a broader understanding of CSR practices adopted by TSPs to serve as mutual support bridges between TSPs and stakeholders in the hospitality and tourism industry; CSR practices, benefits and barriers faced by TSPs; gender gap emerging from TSPs employment policies and intersectionality; TSPs and job and tourist opportunities for people with special needs; CSR practices, sustainability and community welfare, among others. This empirical article offers insights from Jordan’s small tourism businesses, a case previously not analysed. Limitations and implications for decision-makers are also discussed.
本研究的重点是旅游服务提供商(TSP--旅游运营商、旅行社、旅游运输机构等)的企业社会责任(CSR)实践。我们分析了旅游服务提供商通过企业社会责任实践及其社会、经济和环境层面所做出的共同努力。在定性框架的基础上,我们对约旦旅游服务提供商的 15 名代表进行了结构化个人访谈。其中有几项贡献值得一提:通过分析,我们可以更广泛地了解 TSP 采取的企业社会责任实践,这些实践是 TSP 与酒店和旅游业利益相关者之间相互支持的桥梁;TSP 的企业社会责任实践、效益和面临的障碍;TSP 就业政策中出现的性别差距和交叉性;TSP 与有特殊需求者的工作和旅游机会;企业社会责任实践、可持续性和社区福利等。这篇实证性文章从约旦小型旅游企业的角度提出了见解,这是以前未曾分析过的案例。文章还讨论了局限性以及对决策者的影响。
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引用次数: 0
The (in)hospitality of Qatar for migrant women workers: A case study in the hospitality industry 卡塔尔对移徙女工的(不)热情好客:酒店业案例研究
Pub Date : 2023-12-14 DOI: 10.1386/hosp_00071_1
Gulbahar Abdallah, Katherine Dashper, Thomas Fletcher
The hospitality industry in Qatar is rapidly expanding and heavily reliant on migrant labour to staff its hotels and restaurants, with women migrants forming an increasingly important part of the workforce. Global perceptions of Qatar as a location for female migrant workers are ambiguous: it is a patriarchal and traditional country, which limits women’s career opportunities, yet at the same time offers relatively high wages, low taxes and multiple job options for women in the hospitality industry. This study draws on an ethnographic study of migrant women workers in a five-star hotel in Doha to examine various ways in which they navigate this ambiguity and their perceptions and motivations for working and living in Qatar. Findings illustrate that the women in the study had positive perceptions of Qatar as a safe environment where they could earn money to send to support families back home. For many women from the Global South, Qatar offers a hospitable environment and the hospitality industry provides opportunities to capitalize on the benefits of migrating to work in Qatar, for both the individual worker and her wider family.
卡塔尔的酒店业正在迅速扩张,并严重依赖移民劳工为其酒店和餐馆提供人员,女性移民在劳动力中的地位日益重要。全球对卡塔尔作为女性移民工人工作地点的看法是模糊的:这是一个重男轻女的传统国家,限制了女性的职业发展机会,但同时又为酒店业的女性提供了相对较高的工资、低税率和多种工作选择。本研究通过对多哈一家五星级酒店的移民女工进行人种学研究,考察了她们应对这种模糊性的各种方式,以及她们对在卡塔尔工作和生活的看法和动机。研究结果表明,参与研究的妇女认为卡塔尔是一个安全的环境,她们可以在这里挣钱养家。对许多来自全球南部的妇女来说,卡塔尔提供了一个好客的环境,酒店业提供了机会,可以利用移民到卡塔尔工作的好处,为工人个人及其更广泛的家庭带来好处。
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引用次数: 0
Experiences of ‘doing gender’ and ‘undoing gender’ in the life histories of women executive chefs 女行政总厨生活史中的 "实现性别平等 "和 "消除性别平等 "经历
Pub Date : 2023-12-14 DOI: 10.1386/hosp_00069_1
Beverly (Shih-Yun) Chen, Alison McIntosh
Previous research attests that the chef profession is gender-segregated; men dominate the industry and occupy the prime culinary positions. Understandings of the experiences of women executive chefs in the professional kitchen environment remain scant. This study adopted a qualitative life history method to reveal 23 women executive chefs’ professional trajectories and narratives about their experiences in the professional kitchen. The intersections of gender and the chef profession were revealed, and sexism was an experience shared amongst the participants. The findings showed that participants engaged in both ‘doing gender’ and ‘undoing gender’ during their professional trajectories through adapting how they behaved in the kitchen, as a coping strategy and to fulfil the perceived expectations of their role. In confirming the gendered environment of the chef profession, the study contributes new insights to the burgeoning critical hospitality research that seeks to prioritize and shed light on otherwise marginalized perspectives.
以往的研究证明,厨师职业是性别隔离的;男性在该行业中占主导地位,并占据着主要的烹饪职位。对女性行政总厨在职业厨房环境中的经历的了解仍然很少。本研究采用定性生活史方法,揭示了 23 位女行政总厨的职业轨迹,并讲述了她们在职业厨房中的经历。研究揭示了性别与厨师职业的交叉点,性别歧视是参与者的共同经历。研究结果表明,参与者在其职业轨迹中既 "进行性别 "又 "消除性别",她们通过调整自己在厨房中的行为方式,作为一种应对策略,以满足人们对其角色的期望。这项研究证实了厨师职业的性别环境,为正在蓬勃发展的酒店业批判性研究提供了新的见解,该研究试图优先考虑和揭示被边缘化的观点。
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引用次数: 0
‘Boys will be boys?’: Submissive masculinity and sexual harassment in the gay tourism industry 男孩就是男孩?顺从的男性气质与同性恋旅游业中的性骚扰
Pub Date : 2023-12-12 DOI: 10.1386/hosp_00068_1
Anastasios Hadjisolomou, Kyla Walters, Dennis Nickson, Tom Baum
This article considers the intersection of sexual harassment and internal hegemonic masculinity in assessing the experiences of men working in the gay tourism industry in Spain. It reports data from 36 interviews with managers and employers in a range of organizations primarily catering for gay, male customers. Consideration of the experiences of men working in the gay tourism industry allows for an understanding of how they navigate the near-constant sexual harassment they experience from customers and how these experiences can be located within contemporary debates about masculinity. The article introduces the concept of ‘submissive masculinity’ to explain how the sexual harassment suffered by the men working in this context is normalized and accepted, despite being unwanted, contributing to the vulnerability and subordination of men experiencing sexual harassment from other men.
本文在评估西班牙同性恋旅游业男性从业者的经历时,考虑了性骚扰与内部霸权男性气质的交集。文章报告了与一系列主要为男同性恋顾客提供服务的机构的管理人员和雇主进行的 36 次访谈的数据。通过研究在男同性恋旅游业工作的男性的经历,可以了解他们如何应对来自顾客的近乎无休止的性骚扰,以及如何将这些经历与当代有关男性气质的辩论结合起来。文章引入了 "顺从的男子气概 "这一概念,以解释在此背景下工作的男性所遭受的性骚扰是如何被正常化和被接受的,尽管这些性骚扰是不受欢迎的,从而导致了遭受其他男性性骚扰的男性的脆弱性和从属性。
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引用次数: 0
Theorizing gender in homestay settings: Mobilities and/as power relations 家庭寄宿环境中的性别理论化:流动和/或权力关系
Pub Date : 2023-12-11 DOI: 10.1386/hosp_00070_1
Gesthimani Moysidou, Phiona Stanley
A contribution to critical work in hospitality, this article theorizes gendered power relations in various homestay settings. As such, it is an endorsement of – and response to – Shelagh Mooney’s call for critical problematization of ‘gender’, not least as a lens to better understanding the hospitality experiences of – and research approaches to – marginalized people, including women but also LGBTIQA+-identifying people. Discussed are the following ideas: intersectional identities and positionalities as these relate to gendered power relations; the role of mobilities in host/guest conflicts and resolutions; and the contested axiologies, epistemologies and ontologies that may undergird host–guest conflicts. We draw on our empirical research among homestay guests and hosts, including qualitative interviews with au pair, Workaway and WWOOFing hosts and guests and ethnographic research undertaken among Spanish-language learners in Guatemala and Nicaragua. Across all contexts, we focus on women’s and LGBTIQA+ people’s experiences in homestays – as part of wider mobilities – as prisms through which to understand the ways in which gendered identity work is undertaken and gender roles may be performed, negotiated, constructed and – above all – contested in hospitality settings more broadly as well as the associated mobilities, affordances and constraints. As such, this article contributes to the critical hospitality literature by queering gender in this context, understanding it as something one does/performs rather than is.
作为对接待工作批判性研究的贡献,本文对各种民宿环境中的性别权力关系进行了理论分析。因此,本文是对谢拉赫-穆尼(Shelagh Mooney)呼吁对 "性别 "进行批判性问题分析的支持和回应,尤其是将其作为一种视角,以更好地理解边缘化人群(包括女性和 LGBTIQA+ 认同者)的接待体验和研究方法。我们将讨论以下观点:与性别权力关系相关的交叉身份和地位;流动性在东道主/客人冲突和解决中的作用;以及可能支撑东道主/客人冲突的有争议的公理、认识论和本体论。我们借鉴了对寄宿家庭客人和主人的实证研究,包括对互惠生、Workaway 和 WWOOFing 主人和客人的定性访谈,以及在危地马拉和尼加拉瓜对西班牙语学习者进行的人种学研究。在所有情境中,我们都关注女性和 LGBTIQA+ 在家庭寄宿中的经历--作为更广泛的流动性的一部分--以此为棱镜,来理解在更广泛的接待环境中,性别认同工作和性别角色可能是如何进行、协商、构建和--最重要的是--争论的,以及相关的流动性、承受能力和限制。因此,本文通过在此背景下对性别的阙如,将其理解为一个人所做的/所表现的,而非其本身,为批判性酒店业文献做出了贡献。
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引用次数: 0
‘If you don’t rush, you don’t finish’: Accelerating work and production of a vector body in Spanish hotel room attendants 不赶时间,就完不成任务":西班牙酒店客房服务员的加速工作和矢量体生产
Pub Date : 2023-12-05 DOI: 10.1386/hosp_00067_1
Alan Valenzuela-Bustos, Ana Gálvez-Mozo, Verna Alcalde-González, F. Tirado-Serrano
The growth of the hotel industry in Spain in recent decades has meant, among other things, the acceleration of the hotel room attendants’ labour. An overload of physical activity, illnesses, and physical and mental exhaustion are the most visible consequences. Based on a qualitative study carried out with hotel room attendants working in Spanish hotels, the article analyses the effects of work intensification on room attendants’ representation of their bodies. The results show that rather than the typical description of their body as a machine that must withstand high pressure, hotel room attendants define it as a vector body constructed through multiple flows and demands, which has to speed up its pace, being constantly overwhelmed and self-managed in the process. We discuss how the acceleration of work in hotels is the result of a series of organizational and individual practices, impacting the representation and corporal practice of the hotel room attendants.
近几十年来,西班牙酒店业的发展意味着,除了其他方面,酒店客房服务员的劳动力也在增加。过度的体力活动、疾病以及身心疲惫是最明显的后果。本文通过对在西班牙酒店工作的客房服务员进行定性研究,分析了工作强度对客房服务员身体表现的影响。结果显示,酒店客房服务员并没有将自己的身体描述为一台必须承受高压的机器,而是将其定义为一个由多种流动和需求构成的矢量身体,它必须加快步伐,在这个过程中不断被淹没和自我管理。我们讨论了酒店工作的加速是一系列组织和个人实践的结果,影响了酒店客房服务员的表现和身体实践。
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引用次数: 0
Interview with Chris Taylor, curator of Shifting Borders: A Journey to the Centre of Our World(s)1 采访克里斯·泰勒,“移动的边界:我们世界的中心之旅”策展人
Pub Date : 2023-08-18 DOI: 10.1386/hosp_00065_7
R. Tzanelli, Chris Taylor
Shifting Borders exhibits ‘traces’ of human mobility across millennia: of exploratory journeys, forced migrations, exilic arrivals at foreign lands and artistic schematizations of them based on memory and experience. The traces assume the form of maps, passports, photographs of people and locations, as well as actual diaries of movement produced by those who move or by institutions who regulate their movements. Crafted as a form of pilgrimage to these stories, the exhibition transcends binary understandings of hospitality as an inviolable norm and/or a secular pact conforming with the commercial rules of catering for strangers. Instead, the presentation of items in clusters produces variations of story-telling as a tribute to the presence of human otherness. Featuring styles of inscription and creative staging of particular mobility events, Shifting Borders showcases forms of movement vis-à-vis (‘psychic centres’): homes and homelands, memories of uprooting but also the excitement of travel and exploration in and of unknown territories. The exhibition’s simulation of such movements transforms artistic pilgrimage to a method of awakening conscience in regard to offering hospitality to others. The exhibition is hosted in the Parkinson Building, one of the heritage buildings of the University of Leeds, as part of the Brotherton Collections, curated by the University’s Libraries. Its rhizomatic story-telling of imaginaries of movement and homemaking reflects the overlapping biographies of its physical location: Leeds as a multicultural city with diverse migrant, exiled and diasporic communities, but also one of the foremost creative cities in the United Kingdom, and the University of Leeds as a pedagogical hub that hosts very diverse student populations from around the world.
《移动的边界》展示了数千年来人类流动的“痕迹”:探索之旅、被迫迁徙、流亡到外国土地,以及基于记忆和经验的艺术图式。这些痕迹的形式包括地图、护照、人物和地点的照片,以及由迁移者或管理迁移的机构制作的实际迁移日记。作为这些故事的朝圣形式,展览超越了对好客的二元理解,将其视为不可侵犯的规范和/或符合为陌生人提供餐饮的商业规则的世俗契约。相反,在集群中呈现的物品产生了不同的故事讲述,作为对人类差异性的致敬。以铭文风格和特殊流动活动的创造性舞台为特色,移动边界展示了对-à-vis(“精神中心”)的运动形式:家园和家园,连根拔起的记忆,以及在未知领域旅行和探索的兴奋。这次展览对这些运动的模拟将艺术朝圣转变为一种唤醒良知的方法,以提供对他人的热情。该展览在帕金森大楼举行,该大楼是利兹大学的遗产建筑之一,是由大学图书馆策划的兄弟顿收藏的一部分。它的根状故事讲述了运动和家庭生活的想象,反映了其物理位置的重叠传记:利兹是一个多元文化的城市,拥有不同的移民,流亡和散居社区,但也是英国最重要的创意城市之一,利兹大学是一个教育中心,拥有来自世界各地的非常多样化的学生群体。
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引用次数: 0
Do survivalists deserve to be called entrepreneurs? The case of hospitality micro-entrepreneurs in Indonesia 生存主义者配被称为企业家吗?以印度尼西亚酒店业微型企业家为例
Pub Date : 2023-08-01 DOI: 10.1386/hosp_00064_1
Taufik Abdullah, Craig Lee, Neil Carr
Studies in entrepreneurship do not classify survivalists as ‘true’ entrepreneurs because they lack ‘essential’ entrepreneurship characteristics such as an orientation towards innovation and growth. Thus, survivalists are perceived as lesser entrepreneurs or the poorer cousins of opportunity-driven entrepreneurs. This study re-evaluates this perception by focusing on street food vendors because even though they play a significant role in the hospitality industry in many countries, they are often neglected in the hospitality sector and associated academic research. Online, unstructured interviews were conducted with 25 street food vendors in Bandung, Indonesia, and the data were analysed using thematic analysis. The findings revealed that street food vendors (i.e. survivalists) possess a variety of entrepreneurial characteristics, including achievement orientation, seizing business opportunities, risk-taking behaviour, innovativeness and efficient resource utilization. Thus, it is argued that they deserve to be recognized as entrepreneurs as well.
创业研究并没有将生存主义者归类为“真正的”企业家,因为他们缺乏“必要的”企业家特征,如创新和成长的取向。因此,生存主义者被认为是不那么优秀的企业家,或者是机会驱动型企业家的穷亲戚。本研究通过关注街头食品摊贩重新评估了这种看法,因为尽管他们在许多国家的酒店业中发挥着重要作用,但他们在酒店业和相关学术研究中经常被忽视。在网上,对印度尼西亚万隆的25个街头食品摊贩进行了非结构化访谈,并使用主题分析对数据进行了分析。研究发现,街头摊贩(即生存主义者)具有成就导向、抓住商机、冒险行为、创新性和资源高效利用等多种创业特征。因此,有人认为他们也应该被认为是企业家。
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引用次数: 0
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Hospitality & Society
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