Pub Date : 2022-01-01DOI: 10.1504/ijsem.2022.10053508
Remya Lathabhavan, Manorama Maharana
{"title":"Industry 4.0 and its impact on supply chain management: an overview","authors":"Remya Lathabhavan, Manorama Maharana","doi":"10.1504/ijsem.2022.10053508","DOIUrl":"https://doi.org/10.1504/ijsem.2022.10053508","url":null,"abstract":"","PeriodicalId":38047,"journal":{"name":"International Journal of Services, Economics and Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90769573","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1504/ijsem.2022.10053696
Furquan Uddin
{"title":"Antecedents of product innovation and the role of product organisational units in the life insurance industry: a case study of LIC of India","authors":"Furquan Uddin","doi":"10.1504/ijsem.2022.10053696","DOIUrl":"https://doi.org/10.1504/ijsem.2022.10053696","url":null,"abstract":"","PeriodicalId":38047,"journal":{"name":"International Journal of Services, Economics and Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90444788","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1504/ijsem.2022.10052615
Eran Vigoda Gadot, Júlio Carneiro Da Cunha, J. Storópoli, D. Beck
{"title":"Strategic resource management in private, public, and mixed-owned organisations in cities: the power of strategic urban networks","authors":"Eran Vigoda Gadot, Júlio Carneiro Da Cunha, J. Storópoli, D. Beck","doi":"10.1504/ijsem.2022.10052615","DOIUrl":"https://doi.org/10.1504/ijsem.2022.10052615","url":null,"abstract":"","PeriodicalId":38047,"journal":{"name":"International Journal of Services, Economics and Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76524102","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1504/ijsem.2022.10045850
Rui Gonçalves, Renato Lopes da Costa, Á. Dias, S. Rego, L. Pereira
{"title":"How service design can improve the patient experience","authors":"Rui Gonçalves, Renato Lopes da Costa, Á. Dias, S. Rego, L. Pereira","doi":"10.1504/ijsem.2022.10045850","DOIUrl":"https://doi.org/10.1504/ijsem.2022.10045850","url":null,"abstract":"","PeriodicalId":38047,"journal":{"name":"International Journal of Services, Economics and Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86857466","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-08-23DOI: 10.1504/ijsem.2021.117236
Nidhi Kampani, Deepika Jhamb
Previous research has signified that environmental stimuli can affect the behaviour of consumers substantively, communicatively, and socially. Studies conducted to date have not focused on their ef...
{"title":"Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons: the moderating role of pleasure-arousal-dominance emotional state model","authors":"Nidhi Kampani, Deepika Jhamb","doi":"10.1504/ijsem.2021.117236","DOIUrl":"https://doi.org/10.1504/ijsem.2021.117236","url":null,"abstract":"Previous research has signified that environmental stimuli can affect the behaviour of consumers substantively, communicatively, and socially. Studies conducted to date have not focused on their ef...","PeriodicalId":38047,"journal":{"name":"International Journal of Services, Economics and Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-08-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83875561","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-02-26DOI: 10.1504/IJSEM.2021.10035910
Muskan Kaur, Kanchan Sehrawat, Madhu Vij
Remittance serves as a very important component of income in GDP levels of many countries. As per the latest World Bank report on remittances, India is the largest recipient of foreign remittance. Although there are many remittance service providers (RSPs) operating in the market, yet a lot of remittance amount is lost in transaction owing to various costs associated with transferring such amount. The current study is an attempt to understand the competitive landscape of the remittance marketplace operating in the various migrant origin countries selected for analysis and compare their cost of sending money to India over a period of time (2014-Q1 to 2018-Q2). The study also identifies major cost transfer determinants using panel data analysis. The study has major policy implications.
{"title":"The lost money: study of India's inward foreign remittances and its related factors - a panel data approach","authors":"Muskan Kaur, Kanchan Sehrawat, Madhu Vij","doi":"10.1504/IJSEM.2021.10035910","DOIUrl":"https://doi.org/10.1504/IJSEM.2021.10035910","url":null,"abstract":"Remittance serves as a very important component of income in GDP levels of many countries. As per the latest World Bank report on remittances, India is the largest recipient of foreign remittance. Although there are many remittance service providers (RSPs) operating in the market, yet a lot of remittance amount is lost in transaction owing to various costs associated with transferring such amount. The current study is an attempt to understand the competitive landscape of the remittance marketplace operating in the various migrant origin countries selected for analysis and compare their cost of sending money to India over a period of time (2014-Q1 to 2018-Q2). The study also identifies major cost transfer determinants using panel data analysis. The study has major policy implications.","PeriodicalId":38047,"journal":{"name":"International Journal of Services, Economics and Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-02-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74301074","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-02-26DOI: 10.1504/IJSEM.2021.10035624
Jorge Benzaquen de las Casas, Angie Álvarez, Ítalo Falcón, rsula Velarde, Víctor Burga
This research aims to analyse the supermarket companies in Peru that have implemented or not a quality management system (QMS), considering the total quality management (TQM) factors. The instrument includes four blocks (top management, supplier, process management and customer) and nine factors, as well as 35 variables based on a sample of 73 companies in the Peruvian supermarket sector. In this sector, companies with and without the quality management system did not have significant differences in the nine TQM factors. It is also analysed if ISO 9000:2015 principles are considered in the TQM factors and if the managers in the companies are doing what they are asked in the questionnaire. This study gives a new perception and new insights about the management of the supermarket sector in Peru in terms of quality and the important impact that this topic have in these companies. A more comprehensive exploration of supermarket's quality management in developing countries with a different perspective would be useful for enhancing the literature.
{"title":"Quality in the supermarket sector in Peru","authors":"Jorge Benzaquen de las Casas, Angie Álvarez, Ítalo Falcón, rsula Velarde, Víctor Burga","doi":"10.1504/IJSEM.2021.10035624","DOIUrl":"https://doi.org/10.1504/IJSEM.2021.10035624","url":null,"abstract":"This research aims to analyse the supermarket companies in Peru that have implemented or not a quality management system (QMS), considering the total quality management (TQM) factors. The instrument includes four blocks (top management, supplier, process management and customer) and nine factors, as well as 35 variables based on a sample of 73 companies in the Peruvian supermarket sector. In this sector, companies with and without the quality management system did not have significant differences in the nine TQM factors. It is also analysed if ISO 9000:2015 principles are considered in the TQM factors and if the managers in the companies are doing what they are asked in the questionnaire. This study gives a new perception and new insights about the management of the supermarket sector in Peru in terms of quality and the important impact that this topic have in these companies. A more comprehensive exploration of supermarket's quality management in developing countries with a different perspective would be useful for enhancing the literature.","PeriodicalId":38047,"journal":{"name":"International Journal of Services, Economics and Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-02-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90738450","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.1504/ijsem.2021.10041768
R. Costa, J. Diamantino, L. Pereira, Á. Dias, Rui Gonçalves, Natália Teixeira
{"title":"Impact and future of artificial intelligence","authors":"R. Costa, J. Diamantino, L. Pereira, Á. Dias, Rui Gonçalves, Natália Teixeira","doi":"10.1504/ijsem.2021.10041768","DOIUrl":"https://doi.org/10.1504/ijsem.2021.10041768","url":null,"abstract":"","PeriodicalId":38047,"journal":{"name":"International Journal of Services, Economics and Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77281753","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.1504/IJSEM.2020.10036272
Fernando Garrido, Á. Dias, Raúl R. Ferreira
{"title":"Exploratory study on the professional situation of hotel directors","authors":"Fernando Garrido, Á. Dias, Raúl R. Ferreira","doi":"10.1504/IJSEM.2020.10036272","DOIUrl":"https://doi.org/10.1504/IJSEM.2020.10036272","url":null,"abstract":"","PeriodicalId":38047,"journal":{"name":"International Journal of Services, Economics and Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79494132","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.1504/ijsem.2021.10039098
N. Phuong, M. Khuong, Tran Phuong Mai
{"title":"Antecedents of job satisfaction and organizational commitment - PLS-SEM approach","authors":"N. Phuong, M. Khuong, Tran Phuong Mai","doi":"10.1504/ijsem.2021.10039098","DOIUrl":"https://doi.org/10.1504/ijsem.2021.10039098","url":null,"abstract":"","PeriodicalId":38047,"journal":{"name":"International Journal of Services, Economics and Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81973646","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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