Over the last decade, diverse efforts have been deploy in place by various governments of the developing economies to attract more inward China FDI and accelerate its economic growth remains one of the most important issues in the economic debates. Many empirical works support the impact of Chinese FDI flows on economic growth, but some do not. West Africa, high poverty, non-existing markets, low savings and terrorism-torn economy and political crisis, countries may find in FDI an important and potential source of finances. Therefore, this paper is attempts to evaluate the long-run and short-run relationships between China FDI and economic growth of West Africa by using Pooled Mean Group (PMG) models over the period of 2003--2015. The Pooled Mean Group results provide strong evidence on the significantly positive effects of China FDI on West Africa's economic growth (real GDP per capita). However; the causality results suggest that China FDI hasn't causal effects on West Africa 'economic growth. This can be concluded that an additional investment for Chinese investor and technology transfer is sufficiently supported in West Africa.
在过去十年中，发展中经济体的各国政府采取了各种措施，以吸引更多的对华直接投资，并加速其经济增长，这仍然是经济辩论中最重要的问题之一。许多实证研究支持中国FDI流动对经济增长的影响，但也有一些不支持。在西非，高度贫困、不存在市场、低储蓄以及受恐怖主义影响的经济和政治危机，各国可能会发现外国直接投资是一个重要和潜在的资金来源。因此，本文试图利用2003- 2015年期间的PMG (Pooled Mean Group)模型来评估中国FDI与西非经济增长之间的长期和短期关系。集合均值组的结果有力地证明了中国FDI对西非经济增长(实际人均GDP)的显著积极影响。然而;因果关系结果表明，中国对外直接投资对西非经济增长没有因果效应。这可以得出结论，中国投资者的额外投资和技术转让在西非得到了充分的支持。
{"title":"Chinese foreign direct investment and economic growth in West Africa: evidence from pooled mean group model","authors":"Kankou Hadia Fofana, Enjun Xia, M. Traore","doi":"10.1145/3234781.3234791","DOIUrl":"https://doi.org/10.1145/3234781.3234791","url":null,"abstract":"Over the last decade, diverse efforts have been deploy in place by various governments of the developing economies to attract more inward China FDI and accelerate its economic growth remains one of the most important issues in the economic debates. Many empirical works support the impact of Chinese FDI flows on economic growth, but some do not. West Africa, high poverty, non-existing markets, low savings and terrorism-torn economy and political crisis, countries may find in FDI an important and potential source of finances. Therefore, this paper is attempts to evaluate the long-run and short-run relationships between China FDI and economic growth of West Africa by using Pooled Mean Group (PMG) models over the period of 2003--2015. The Pooled Mean Group results provide strong evidence on the significantly positive effects of China FDI on West Africa's economic growth (real GDP per capita). However; the causality results suggest that China FDI hasn't causal effects on West Africa 'economic growth. This can be concluded that an additional investment for Chinese investor and technology transfer is sufficiently supported in West Africa.","PeriodicalId":386149,"journal":{"name":"ICEEG '18","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121063361","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tigran Badalyan, Yao Zhong, Muhammad Sami uz Zaman, M. Badalyan
Economic well-being of any country is one of the main foundations of any developing or developed nation. The openness to trade with other nations plays a very significant role in strengthening the economy of a country. This happens through two-way flow of resources to augment or complement each other's basic needs. It can also be an exchange of everyday use items in case of surplus production. In the majority of the countries, this exchange / entry and exit of goods are handled by the Customs departments of those countries. This work is intended to take a detailed look at a fundamental trade issue faced by the trade community: corruption in the customs departments at national and international levels. This study aims to describe the specifics of corruption in the customs service; helps justify the theoretical and practical importance of the issue under study. A study of prevailing anti-corruption measures being taken and their effectiveness assessment is carried out. The study also includes the main models of assessment of corruption in customs. In the end, conclusions are drawn based on the comparative literature study and recommendations are made.
{"title":"Corruption in the customs service","authors":"Tigran Badalyan, Yao Zhong, Muhammad Sami uz Zaman, M. Badalyan","doi":"10.1145/3234781.3234786","DOIUrl":"https://doi.org/10.1145/3234781.3234786","url":null,"abstract":"Economic well-being of any country is one of the main foundations of any developing or developed nation. The openness to trade with other nations plays a very significant role in strengthening the economy of a country. This happens through two-way flow of resources to augment or complement each other's basic needs. It can also be an exchange of everyday use items in case of surplus production. In the majority of the countries, this exchange / entry and exit of goods are handled by the Customs departments of those countries. This work is intended to take a detailed look at a fundamental trade issue faced by the trade community: corruption in the customs departments at national and international levels. This study aims to describe the specifics of corruption in the customs service; helps justify the theoretical and practical importance of the issue under study. A study of prevailing anti-corruption measures being taken and their effectiveness assessment is carried out. The study also includes the main models of assessment of corruption in customs. In the end, conclusions are drawn based on the comparative literature study and recommendations are made.","PeriodicalId":386149,"journal":{"name":"ICEEG '18","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128562349","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Some unethical companies may hire workers (fake review spammers) to write reviews to influence consumers' purchasing decisions. However, it is not easy for consumers to distinguish real reviews posted by ordinary users or fake reviews post by fake review spammers. In this current study, we attempt to use Long Short-Term Memory (LSTM) Recurrent Neural Network (RNN) framework to detect spammers. In the current, we used a real case of fake review in Taiwan, and compared the analytical results of the current study with results of previous literature. We found that the LSTM method was more effective than Support Vector Machine (SVM) for detecting fake reviews. We concluded that deep learning could be use to detect fake reviews.
{"title":"Detecting spamming reviews using long short-term memory recurrent neural network framework","authors":"Chih-Chien Wang, Min-Yuh Day, Chien-Chang Chen, Jia-Wei Liou","doi":"10.1145/3234781.3234794","DOIUrl":"https://doi.org/10.1145/3234781.3234794","url":null,"abstract":"Some unethical companies may hire workers (fake review spammers) to write reviews to influence consumers' purchasing decisions. However, it is not easy for consumers to distinguish real reviews posted by ordinary users or fake reviews post by fake review spammers. In this current study, we attempt to use Long Short-Term Memory (LSTM) Recurrent Neural Network (RNN) framework to detect spammers. In the current, we used a real case of fake review in Taiwan, and compared the analytical results of the current study with results of previous literature. We found that the LSTM method was more effective than Support Vector Machine (SVM) for detecting fake reviews. We concluded that deep learning could be use to detect fake reviews.","PeriodicalId":386149,"journal":{"name":"ICEEG '18","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130350808","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The Republic Act No. 10173 of the Philippines, also known as "Data Privacy Act of 2012" was established to protect and safeguard the personal data of its citizenry whether in public agencies or private entities, thereby creating the National Privacy Commission (NPC) in 2015, as an independent body mandated to administer the DPA of 2012, to monitor and ensure compliance to right to privacy and data protection. This qualitative research using case study technique aims to explore and explain why and how the National Commission on Indigenous Peoples will comply with R.A. 10173 as the subject of the study, and to determine the challenges and best practices encountered by NCIP relative to compliance. Using single case holistic design with common rationale, and pattern matching as an analytic technique as adapted in Robert Yin's methods and design this study resulted to: e-commerce act is a moderating factor in compliance with DPA 2012, and the determinants of compliance, such as general deterrence and legitimacy of regulations has a compelling casual effect on complying with the law. Further, challenges that encountered by the agency was also a factor in compliance with R.A. 10173 such as, (1) lack of awareness, (2) resource constraints, (3) organizational structure and (4) low priority agenda. It is further recommended to conduct a follow-up study once the recent ISSP is available, vis-à-vis to March 8, 2018 extended deadline.
{"title":"Understanding Philippine national agency's commitment on data privacy act of 2012: a case study perspective","authors":"V. Pitogo, M. Ching","doi":"10.1145/3234781.3234788","DOIUrl":"https://doi.org/10.1145/3234781.3234788","url":null,"abstract":"The Republic Act No. 10173 of the Philippines, also known as \"Data Privacy Act of 2012\" was established to protect and safeguard the personal data of its citizenry whether in public agencies or private entities, thereby creating the National Privacy Commission (NPC) in 2015, as an independent body mandated to administer the DPA of 2012, to monitor and ensure compliance to right to privacy and data protection. This qualitative research using case study technique aims to explore and explain why and how the National Commission on Indigenous Peoples will comply with R.A. 10173 as the subject of the study, and to determine the challenges and best practices encountered by NCIP relative to compliance. Using single case holistic design with common rationale, and pattern matching as an analytic technique as adapted in Robert Yin's methods and design this study resulted to: e-commerce act is a moderating factor in compliance with DPA 2012, and the determinants of compliance, such as general deterrence and legitimacy of regulations has a compelling casual effect on complying with the law. Further, challenges that encountered by the agency was also a factor in compliance with R.A. 10173 such as, (1) lack of awareness, (2) resource constraints, (3) organizational structure and (4) low priority agenda. It is further recommended to conduct a follow-up study once the recent ISSP is available, vis-à-vis to March 8, 2018 extended deadline.","PeriodicalId":386149,"journal":{"name":"ICEEG '18","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116932248","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
After three months of the initial deadline of the National Privacy Commission (NPC), it is vital to know the status of compliance of the Commission on Higher Education (CHED) and Commission on Elections (COMELEC), especially with the data breached that occurred last March 2016. This research study aims to uncover this and how CHED and COMELEC are applying R.A. 10173 to its business processes and strategies. It has been found out that both government agencies are Partially Compliant having its own challenges. It is prevalent in their latest Information Systems Strategic Plan (ISSP) how they incorporated data protection, data privacy, and information security in their Information Systems initiatives. Although, this will not stop here because they need to implement it and comply with the rest of the R.A. 10173 requirements in time for the next deadline, which is on March 8, 2018.
{"title":"Data privacy act of 2012 compliance performance of Philippine government agencies: a case study approach","authors":"M. Ching, Nelson J. Celis","doi":"10.1145/3234781.3234784","DOIUrl":"https://doi.org/10.1145/3234781.3234784","url":null,"abstract":"After three months of the initial deadline of the National Privacy Commission (NPC), it is vital to know the status of compliance of the Commission on Higher Education (CHED) and Commission on Elections (COMELEC), especially with the data breached that occurred last March 2016. This research study aims to uncover this and how CHED and COMELEC are applying R.A. 10173 to its business processes and strategies. It has been found out that both government agencies are Partially Compliant having its own challenges. It is prevalent in their latest Information Systems Strategic Plan (ISSP) how they incorporated data protection, data privacy, and information security in their Information Systems initiatives. Although, this will not stop here because they need to implement it and comply with the rest of the R.A. 10173 requirements in time for the next deadline, which is on March 8, 2018.","PeriodicalId":386149,"journal":{"name":"ICEEG '18","volume":"316 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123270309","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The advancements in technologies have accelerated educational institutions by improving service delivery while reducing costs. As a result, it provided avenues of learning, the use of online discussions, Virtual Learning Environments (VLEs) and mobile technologies, thus making data security vulnerable. With these, it is imperative that through the lens of R.A. 10173 and NPC's five pillars that data be protected by a policy that is sustained and executed effectively. This qualitative research using case study technique aimed to evaluate, explore and explain the level of compliance of Bukidnon State University (BukSU) with RA 10173. Likewise answering the research question how does PSUCs apply and integrate R.A. 10173 with its Information Systems and Business Processes? Using single case holistic design with common rationale, and pattern matching technique in interpreting the tabulated results. It was found out that BukSU, just like most government agencies in the Philippines, is qualitatively described as Partial Compliant. Furthermore, their compliance was due to moral suasion, where BukSU, considers it as its moral obligation to protect the students and its employees' data. An initiative from PASUC, to come up with a Data Privacy Manual that will serve as a model for all PSUC's in drafting their own manual, where BukSU practices can be aligned with that of PASUC. After the September 11, 2017, deadline, BukSU invested in a UTM Unified Threat Management with a three-year license to safeguard university data resources.
{"title":"Philippine SUCs compliance performance on RA 10173: a case study on Bukidnon State University","authors":"Rozanne Tuesday G. Flores, M. Ching","doi":"10.1145/3234781.3234790","DOIUrl":"https://doi.org/10.1145/3234781.3234790","url":null,"abstract":"The advancements in technologies have accelerated educational institutions by improving service delivery while reducing costs. As a result, it provided avenues of learning, the use of online discussions, Virtual Learning Environments (VLEs) and mobile technologies, thus making data security vulnerable. With these, it is imperative that through the lens of R.A. 10173 and NPC's five pillars that data be protected by a policy that is sustained and executed effectively. This qualitative research using case study technique aimed to evaluate, explore and explain the level of compliance of Bukidnon State University (BukSU) with RA 10173. Likewise answering the research question how does PSUCs apply and integrate R.A. 10173 with its Information Systems and Business Processes? Using single case holistic design with common rationale, and pattern matching technique in interpreting the tabulated results. It was found out that BukSU, just like most government agencies in the Philippines, is qualitatively described as Partial Compliant. Furthermore, their compliance was due to moral suasion, where BukSU, considers it as its moral obligation to protect the students and its employees' data. An initiative from PASUC, to come up with a Data Privacy Manual that will serve as a model for all PSUC's in drafting their own manual, where BukSU practices can be aligned with that of PASUC. After the September 11, 2017, deadline, BukSU invested in a UTM Unified Threat Management with a three-year license to safeguard university data resources.","PeriodicalId":386149,"journal":{"name":"ICEEG '18","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121526044","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Electronic commerce and data privacy have become a very important aspect of performing business in the Philippines. This research study aims to ascertain the compliance performance of a large local company to the Electronic Commerce Act of 2000 (R.A. 8792) and Data Privacy Act of 2012 (R.A. 10173). Through Outcome Pattern Matching, it has been determined that, though the company is fully compliant with the applicable sections of R.A. 8792, it is Partially Compliant (High) to R.A. 10173 with few challenge areas. Using Benchmarking Process, this research study also recommends factors that could improve the compliance performance of the company. The following dimensions should be considered: (1) spontaneous compliance, (2) control and (3) sanctions. Further, the company should take into account not just the legal aspects of the Republic Acts but also the value-based ethics and business case of compliance.
{"title":"Compliance performance of a large local company to electronic commerce act of 2000 and data privacy act of 2012: a case study approach","authors":"Geraldine A. Tirante, M. Ching","doi":"10.1145/3234781.3234793","DOIUrl":"https://doi.org/10.1145/3234781.3234793","url":null,"abstract":"Electronic commerce and data privacy have become a very important aspect of performing business in the Philippines. This research study aims to ascertain the compliance performance of a large local company to the Electronic Commerce Act of 2000 (R.A. 8792) and Data Privacy Act of 2012 (R.A. 10173). Through Outcome Pattern Matching, it has been determined that, though the company is fully compliant with the applicable sections of R.A. 8792, it is Partially Compliant (High) to R.A. 10173 with few challenge areas. Using Benchmarking Process, this research study also recommends factors that could improve the compliance performance of the company. The following dimensions should be considered: (1) spontaneous compliance, (2) control and (3) sanctions. Further, the company should take into account not just the legal aspects of the Republic Acts but also the value-based ethics and business case of compliance.","PeriodicalId":386149,"journal":{"name":"ICEEG '18","volume":"424 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132298207","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Data privacy has become a major concern in the Philippines owing to the promulgation of Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, duly enforced by the National Privacy Commission (NPC). This study seeks to determine the level of compliance of Mindanao State University- General Santos City (MSU-GSC) as well as understand the challenges it encounters in accordance with the Data Privacy Act. Using a qualitative single holistic case study design and pattern matching technique, this paper was able to uncover how and why SUCs can comply with the RA 10173 and can apply such law in their information systems and academic processes. It was found out that MSU-GSC is qualitatively described as partially compliant and it further supports deterrence and legitimacy as its determinants. The moderating effect of compliance with RA 8792 or E-Commerce Act of 2000 also significantly affects its abidance with Data Privacy Act as efforts are continuously directed towards automating university processes and transactions. Moreover, three factors were identified that contributes primarily on the challenges of its compliance namely lack of better understanding, budgetary issues and time constraints. The study contributes to the literature by providing inputs about SUCs' continuing efforts toward compliance with RA 10173. It is suggested NPC to diffuse responsibility to SUCs, so as compliance with data privacy act will weigh down less. Further, it is expected a greater appreciation of the law will fuel enthusiasm to overcome challenges of compliance.
{"title":"RA 10173 and its challenges to Philippine state universities and colleges' compliance performance: the case of Mindanao State University - General Santos City","authors":"L. J. Doce, M. Ching","doi":"10.1145/3234781.3234789","DOIUrl":"https://doi.org/10.1145/3234781.3234789","url":null,"abstract":"Data privacy has become a major concern in the Philippines owing to the promulgation of Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, duly enforced by the National Privacy Commission (NPC). This study seeks to determine the level of compliance of Mindanao State University- General Santos City (MSU-GSC) as well as understand the challenges it encounters in accordance with the Data Privacy Act. Using a qualitative single holistic case study design and pattern matching technique, this paper was able to uncover how and why SUCs can comply with the RA 10173 and can apply such law in their information systems and academic processes. It was found out that MSU-GSC is qualitatively described as partially compliant and it further supports deterrence and legitimacy as its determinants. The moderating effect of compliance with RA 8792 or E-Commerce Act of 2000 also significantly affects its abidance with Data Privacy Act as efforts are continuously directed towards automating university processes and transactions. Moreover, three factors were identified that contributes primarily on the challenges of its compliance namely lack of better understanding, budgetary issues and time constraints. The study contributes to the literature by providing inputs about SUCs' continuing efforts toward compliance with RA 10173. It is suggested NPC to diffuse responsibility to SUCs, so as compliance with data privacy act will weigh down less. Further, it is expected a greater appreciation of the law will fuel enthusiasm to overcome challenges of compliance.","PeriodicalId":386149,"journal":{"name":"ICEEG '18","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117037032","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Non-financial information has gradually become an important basis for investors to understand the true value of the company. Technological innovation is a special kind of investment which can help companies to overcome the limitations of the law of marginal returns and break the stalemate in the production efficiency. By sorting out the economic consequences of non-financial information quality and the effect of technological innovation on research literature both at home and abroad, it has been found that few people have studied the relationship between the quality of non-financial information and the technological innovation of enterprises. The research on the relationship between the two helps to expand and deepen the research on the economic consequences of non-financial information which will help to enrich and develop the theory of economic growth.
{"title":"Dynamic study on the impact of non-financial information quality on technological innovation in enterprises","authors":"Wang Fusheng, Han He","doi":"10.1145/3234781.3234795","DOIUrl":"https://doi.org/10.1145/3234781.3234795","url":null,"abstract":"Non-financial information has gradually become an important basis for investors to understand the true value of the company. Technological innovation is a special kind of investment which can help companies to overcome the limitations of the law of marginal returns and break the stalemate in the production efficiency. By sorting out the economic consequences of non-financial information quality and the effect of technological innovation on research literature both at home and abroad, it has been found that few people have studied the relationship between the quality of non-financial information and the technological innovation of enterprises. The research on the relationship between the two helps to expand and deepen the research on the economic consequences of non-financial information which will help to enrich and develop the theory of economic growth.","PeriodicalId":386149,"journal":{"name":"ICEEG '18","volume":"04 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129299045","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Customer satisfaction (CS) is an essential factor determining the success of online clothing retailing. This document tries to analyze factors affecting CS towards online clothing shopping through a systematic study, in a bid to help online clothing retailers improve CS for higher sales. Based on the social support theory, we created a model of factors affecting CS towards online clothing shopping, and conducted a questionnaire survey to obtain customer feedback which was then analyzed through a structural equation model. The analysis results indicate that perceived convenience (PC), social relationship (SR), perceived value (PV), and information interaction (II) exerted favourable effects on CS towards online clothing shopping, and finally CS, as a mediating variable, affected customer loyalty (CL) and purchase intention (PI) positively.
{"title":"An analysis of customer satisfaction towards online clothing shopping based on the social support theory","authors":"Pinghao Ye, Linxia Gao, Liqiong Liu, Quanjun Mei","doi":"10.1145/3234781.3234796","DOIUrl":"https://doi.org/10.1145/3234781.3234796","url":null,"abstract":"Customer satisfaction (CS) is an essential factor determining the success of online clothing retailing. This document tries to analyze factors affecting CS towards online clothing shopping through a systematic study, in a bid to help online clothing retailers improve CS for higher sales. Based on the social support theory, we created a model of factors affecting CS towards online clothing shopping, and conducted a questionnaire survey to obtain customer feedback which was then analyzed through a structural equation model. The analysis results indicate that perceived convenience (PC), social relationship (SR), perceived value (PV), and information interaction (II) exerted favourable effects on CS towards online clothing shopping, and finally CS, as a mediating variable, affected customer loyalty (CL) and purchase intention (PI) positively.","PeriodicalId":386149,"journal":{"name":"ICEEG '18","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114284809","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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