Pub Date : 2019-03-01DOI: 10.1109/ICTAS.2019.8703622
Motlhabane Jacobus Maboe, M. Eloff, M. Schoeman
It is currently almost impossible for students enrolled at an open distance learning institution to obtain their study materials, communicate with lecturers or engage in any other teaching and learning processes without the use of computers and the Internet. This paper investigates and reports on the time taken and level of difficulty experienced by students with disabilities and students without disabilities in completing a number of set tasks involving the main website and the learning management system (LMS) of the University of South Africa (Unisa). The findings of the study indicate that students with disabilities take considerably longer than students without disabilities to finish such tasks, and in some cases experience greater difficulty in doing so. The study determined the importance of well-developed e-learning platforms at this institution for ensuring efficient and effective use by both students with and students without disabilities. The study indicates the advisability of including all LMS stakeholders, particularly the users of the LMS, in the development of e-learning websites in order to ensure that accessibility and usability design principles, guidelines and standards are properly adhered to so as to reduce both digital and social divides and the marginalisation of students. This becomes even more significant when the target user groups are students with disabilities.
{"title":"Comparison of students using electronic learning website of University of South Africa","authors":"Motlhabane Jacobus Maboe, M. Eloff, M. Schoeman","doi":"10.1109/ICTAS.2019.8703622","DOIUrl":"https://doi.org/10.1109/ICTAS.2019.8703622","url":null,"abstract":"It is currently almost impossible for students enrolled at an open distance learning institution to obtain their study materials, communicate with lecturers or engage in any other teaching and learning processes without the use of computers and the Internet. This paper investigates and reports on the time taken and level of difficulty experienced by students with disabilities and students without disabilities in completing a number of set tasks involving the main website and the learning management system (LMS) of the University of South Africa (Unisa). The findings of the study indicate that students with disabilities take considerably longer than students without disabilities to finish such tasks, and in some cases experience greater difficulty in doing so. The study determined the importance of well-developed e-learning platforms at this institution for ensuring efficient and effective use by both students with and students without disabilities. The study indicates the advisability of including all LMS stakeholders, particularly the users of the LMS, in the development of e-learning websites in order to ensure that accessibility and usability design principles, guidelines and standards are properly adhered to so as to reduce both digital and social divides and the marginalisation of students. This becomes even more significant when the target user groups are students with disabilities.","PeriodicalId":386209,"journal":{"name":"2019 Conference on Information Communications Technology and Society (ICTAS)","volume":"172 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133810085","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-03-01DOI: 10.1109/ICTAS.2019.8703625
Anura Hiraman, Serestina Viriri, M. V. Gwetu
Deep learning has become a methodology of choice in medical imaging; one of the applications being classification tasks. The research presented in this paper aims to obtain a region of interest for liver segmentation with the aid of a convolutional neural network to classify 2D slices of a 3D CT volume. This is done by classification of slices to detect slices containing the pelvis and chest so that they can be removed while maintaining the abdomen within which the liver occurs. The presented approach is evaluated on the Medical Image Computing and Computer Assisted Intervention (MICCAI) 2007 grand challenge datasets and the evaluation metrics used are accuracy, recall and precision. The presented approach proved to perform well and the classification models achieved an accuracy rate of 0.99 for pelvis slice classification and 0.97 for chest slice classification.
{"title":"Efficient Region of Interest Detection for Liver Segmentation using 3D CT Scans","authors":"Anura Hiraman, Serestina Viriri, M. V. Gwetu","doi":"10.1109/ICTAS.2019.8703625","DOIUrl":"https://doi.org/10.1109/ICTAS.2019.8703625","url":null,"abstract":"Deep learning has become a methodology of choice in medical imaging; one of the applications being classification tasks. The research presented in this paper aims to obtain a region of interest for liver segmentation with the aid of a convolutional neural network to classify 2D slices of a 3D CT volume. This is done by classification of slices to detect slices containing the pelvis and chest so that they can be removed while maintaining the abdomen within which the liver occurs. The presented approach is evaluated on the Medical Image Computing and Computer Assisted Intervention (MICCAI) 2007 grand challenge datasets and the evaluation metrics used are accuracy, recall and precision. The presented approach proved to perform well and the classification models achieved an accuracy rate of 0.99 for pelvis slice classification and 0.97 for chest slice classification.","PeriodicalId":386209,"journal":{"name":"2019 Conference on Information Communications Technology and Society (ICTAS)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115991464","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-03-01DOI: 10.1109/ICTAS.2019.8703606
Nomabhongo Masana, G. M. Muriithi
Access to a patient's medical history at the right time can significantly improve the ability of health practitioners to render effective healthcare services. Health facilities in developing countries often lack this capability due to reliance on manual records. The emerging cloud computing model offers an opportunity to cost-effectively share and exchange selected patient records among healthcare facilities. However, the extent to which Free State public healthcare facilities are willing to embrace a shared cloud platform is unclear. This study investigated this issue using a cross-sectional survey involving thirty-one public healthcare facilities spread across five administrative districts of the Free State Province, South Africa. Results showed that most public healthcare facilities still utilize paper-based systems with some form of IT to record basic patient details. Results also revealed that relative advantage, security concern, top management support and organization readiness are the most significant factors that could influence the decision to adopt.
{"title":"Adoption of an Integrated Cloud-Based Electronic Medical Record System at Public Healthcare Facilities in Free-State, South Africa","authors":"Nomabhongo Masana, G. M. Muriithi","doi":"10.1109/ICTAS.2019.8703606","DOIUrl":"https://doi.org/10.1109/ICTAS.2019.8703606","url":null,"abstract":"Access to a patient's medical history at the right time can significantly improve the ability of health practitioners to render effective healthcare services. Health facilities in developing countries often lack this capability due to reliance on manual records. The emerging cloud computing model offers an opportunity to cost-effectively share and exchange selected patient records among healthcare facilities. However, the extent to which Free State public healthcare facilities are willing to embrace a shared cloud platform is unclear. This study investigated this issue using a cross-sectional survey involving thirty-one public healthcare facilities spread across five administrative districts of the Free State Province, South Africa. Results showed that most public healthcare facilities still utilize paper-based systems with some form of IT to record basic patient details. Results also revealed that relative advantage, security concern, top management support and organization readiness are the most significant factors that could influence the decision to adopt.","PeriodicalId":386209,"journal":{"name":"2019 Conference on Information Communications Technology and Society (ICTAS)","volume":"90 3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127428065","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-03-01DOI: 10.1109/ICTAS.2019.8703639
L. Butgereit
Automated software testing is an integral part of most Agile methodologies. In the case of the Scrum Agile methodology, the definition of done includes the completion of tests. As a software project matures, however, the number of tests increases to such a point that the time required to run all the tests often hinders the speed in which artifacts can be deployed. This paper describes a technique of using machine learning to help prioritize automated testing to ensure that tests which have a higher probability of failing are executed early in the test run giving the programmers an early indication of problems. In order to do this, various metrics are collected about the software under test including Cyclomatic values, Halstead-based values, and Chidamber-Kemere values. In addition, the historical commit messages from the source code control system is accessed to see if there had been defects in the various source classes previously. From these two inputs, a data file can be created which contains various metrics and whether or not there had been defects in these source files previously. This data file can then be sent to Weka to create a decision tree indicating which measurements indicate potential defects. The model created by Weka can then then be used in future to attempt to predict where defects might be in the source files and then prioritize testing appropriately.
{"title":"Using Machine Learning to Prioritize Automated Testing in an Agile Environment","authors":"L. Butgereit","doi":"10.1109/ICTAS.2019.8703639","DOIUrl":"https://doi.org/10.1109/ICTAS.2019.8703639","url":null,"abstract":"Automated software testing is an integral part of most Agile methodologies. In the case of the Scrum Agile methodology, the definition of done includes the completion of tests. As a software project matures, however, the number of tests increases to such a point that the time required to run all the tests often hinders the speed in which artifacts can be deployed. This paper describes a technique of using machine learning to help prioritize automated testing to ensure that tests which have a higher probability of failing are executed early in the test run giving the programmers an early indication of problems. In order to do this, various metrics are collected about the software under test including Cyclomatic values, Halstead-based values, and Chidamber-Kemere values. In addition, the historical commit messages from the source code control system is accessed to see if there had been defects in the various source classes previously. From these two inputs, a data file can be created which contains various metrics and whether or not there had been defects in these source files previously. This data file can then be sent to Weka to create a decision tree indicating which measurements indicate potential defects. The model created by Weka can then then be used in future to attempt to predict where defects might be in the source files and then prioritize testing appropriately.","PeriodicalId":386209,"journal":{"name":"2019 Conference on Information Communications Technology and Society (ICTAS)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130232232","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-03-01DOI: 10.1109/ICTAS.2019.8703638
Tlholiso W. Tukisi, T. Mathaba, M. Odhiambo
In this paper, three energy efficient routing strategies for a design of a Particle Swarm Optimization based Wireless Sensor Network (WSN) routing algorithm are presented. The first strategy maximizes the energy of the node with the lowest energy (the worst performing node) in the WSN, the second strategy maximizes the overall WSN energy and the third strategy maximizes the energy of the worst performing node while improving network latency. The best of these strategies is further tested in a WSN with energy harvesting nodes. The results are compared with a benchmark variant of the Low energy adaptive clustering hierarchy (LEACH) protocol, called the LEACH-Centralized Sleeping (CS). The results show that the strategy that maximizes the overall network energy can improve the network lifetime better. The results further show that the energy harvesting aware routing protocol can extend the lifetime of a WSN more than a protocol that is not energy harvesting aware.
{"title":"Multi-hop PSO based routing protocol for Wireless Sensor Networks with Energy Harvesting","authors":"Tlholiso W. Tukisi, T. Mathaba, M. Odhiambo","doi":"10.1109/ICTAS.2019.8703638","DOIUrl":"https://doi.org/10.1109/ICTAS.2019.8703638","url":null,"abstract":"In this paper, three energy efficient routing strategies for a design of a Particle Swarm Optimization based Wireless Sensor Network (WSN) routing algorithm are presented. The first strategy maximizes the energy of the node with the lowest energy (the worst performing node) in the WSN, the second strategy maximizes the overall WSN energy and the third strategy maximizes the energy of the worst performing node while improving network latency. The best of these strategies is further tested in a WSN with energy harvesting nodes. The results are compared with a benchmark variant of the Low energy adaptive clustering hierarchy (LEACH) protocol, called the LEACH-Centralized Sleeping (CS). The results show that the strategy that maximizes the overall network energy can improve the network lifetime better. The results further show that the energy harvesting aware routing protocol can extend the lifetime of a WSN more than a protocol that is not energy harvesting aware.","PeriodicalId":386209,"journal":{"name":"2019 Conference on Information Communications Technology and Society (ICTAS)","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124401942","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-03-01DOI: 10.1109/ictas.2019.8703517
{"title":"Copyright","authors":"","doi":"10.1109/ictas.2019.8703517","DOIUrl":"https://doi.org/10.1109/ictas.2019.8703517","url":null,"abstract":"","PeriodicalId":386209,"journal":{"name":"2019 Conference on Information Communications Technology and Society (ICTAS)","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125678118","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-03-01DOI: 10.1109/ICTAS.2019.8703637
Progress Mtshali, F. Khubisa
The construction and conversion of ordinary homes into “smart homes” has seen a tremendous rise in recent years. This can be ascribed to technologies such as the Internet of Things, sensors, smart phones, smart appliances, cloud computing, and digital assistants such as Amazon Alexa, Google Home, Google Assistant, Apple Siri, and Microsoft Cortana. At the outset, smart homes were built to enhance the quality of life for ordinary nondisabled persons. Impressively, we have seen smart home residents reaping the benefits of security, energy saving, and the ability to control their lighting, HVAC (heating, ventilation, and air conditioning), door locks, and coffee makers while they are in their space of comfort, for example in bed or siting on a couch. However, most smart home devices are not designed with people with disabilities and limited range of movement in mind. Of course, being able to control home devices using smart technology could be a tremendous benefit to people with physical disabilities and the older persons. This paper presents a system that uses smart plugs, smart cameras, smart power strips and a digital assistant such as Amazon Alexa, Google Home, Google Assistant, Apple Siri, or Microsoft Cortana to capture voice commands, from a person with physical disabilities, spoken in a much more natural way to control ordinary home electrical appliances in order to turn them on or off, with minimal exertion.
{"title":"A Smart Home Appliance Control System for Physically Disabled People","authors":"Progress Mtshali, F. Khubisa","doi":"10.1109/ICTAS.2019.8703637","DOIUrl":"https://doi.org/10.1109/ICTAS.2019.8703637","url":null,"abstract":"The construction and conversion of ordinary homes into “smart homes” has seen a tremendous rise in recent years. This can be ascribed to technologies such as the Internet of Things, sensors, smart phones, smart appliances, cloud computing, and digital assistants such as Amazon Alexa, Google Home, Google Assistant, Apple Siri, and Microsoft Cortana. At the outset, smart homes were built to enhance the quality of life for ordinary nondisabled persons. Impressively, we have seen smart home residents reaping the benefits of security, energy saving, and the ability to control their lighting, HVAC (heating, ventilation, and air conditioning), door locks, and coffee makers while they are in their space of comfort, for example in bed or siting on a couch. However, most smart home devices are not designed with people with disabilities and limited range of movement in mind. Of course, being able to control home devices using smart technology could be a tremendous benefit to people with physical disabilities and the older persons. This paper presents a system that uses smart plugs, smart cameras, smart power strips and a digital assistant such as Amazon Alexa, Google Home, Google Assistant, Apple Siri, or Microsoft Cortana to capture voice commands, from a person with physical disabilities, spoken in a much more natural way to control ordinary home electrical appliances in order to turn them on or off, with minimal exertion.","PeriodicalId":386209,"journal":{"name":"2019 Conference on Information Communications Technology and Society (ICTAS)","volume":"127 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131851504","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-03-01DOI: 10.1109/ICTAS.2019.8703614
Kristen Theunissen, Ingrid Siebörger
In South Africa, currently, “education is in crisis” and there is much speculation that Information Communication Technologies (ICTs) could be used to improve education in developing countries, such as South Africa. One ICT often cited for its benefits to education is that of the Tablet computer (PC). In this paper we explore the affordances of tablet PCs, as well as the factors which positively contribute to the uptake of tablet PCs within educational settings. Furthermore, we discuss the importance of educator knowledge through the lens of Technological Pedagogical Content Knowledge (TPACK) in successfully integrating the use of technology into teaching and learning; research tells us that there can only be meaningful and skilled teaching with technology if pedagogical knowledge, content knowledge and technological knowledge are well defined. As Toyama said, “there are no technology shortcuts to good education”.
{"title":"The potential use of Tablet Computers to support Teaching and Learning activities in South African Schools","authors":"Kristen Theunissen, Ingrid Siebörger","doi":"10.1109/ICTAS.2019.8703614","DOIUrl":"https://doi.org/10.1109/ICTAS.2019.8703614","url":null,"abstract":"In South Africa, currently, “education is in crisis” and there is much speculation that Information Communication Technologies (ICTs) could be used to improve education in developing countries, such as South Africa. One ICT often cited for its benefits to education is that of the Tablet computer (PC). In this paper we explore the affordances of tablet PCs, as well as the factors which positively contribute to the uptake of tablet PCs within educational settings. Furthermore, we discuss the importance of educator knowledge through the lens of Technological Pedagogical Content Knowledge (TPACK) in successfully integrating the use of technology into teaching and learning; research tells us that there can only be meaningful and skilled teaching with technology if pedagogical knowledge, content knowledge and technological knowledge are well defined. As Toyama said, “there are no technology shortcuts to good education”.","PeriodicalId":386209,"journal":{"name":"2019 Conference on Information Communications Technology and Society (ICTAS)","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132677826","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-03-01DOI: 10.1109/ICTAS.2019.8703522
Progress Mtshali, Freedom Khubia
The construction and conversion of ordinary homes into “smart homes” has seen a tremendous rise in recent years. This can be attributed to technologies such as the Internet of Things and smart devices that are capable to collecting pertinent information for the purpose of optimizing home energy consumption and cost reduction. Smart homes are considerably expensive. An ordinary home may implement some of the smart technologies without breaking the bank and at the same time, improve their quality of life to some extent. Smart plugs are at the center of enabling an ordinary home into a somewhat smart home because smart plugs are able to provide enough energy consumption information for the development and deployment of systems to manage the energy consumption. The purpose of this paper is to introduce SHEMS, a smart home energy management system that is designed and implemented using off the shelf hardware and software.
{"title":"A Smart Home Energy Management System using Smart Plugs","authors":"Progress Mtshali, Freedom Khubia","doi":"10.1109/ICTAS.2019.8703522","DOIUrl":"https://doi.org/10.1109/ICTAS.2019.8703522","url":null,"abstract":"The construction and conversion of ordinary homes into “smart homes” has seen a tremendous rise in recent years. This can be attributed to technologies such as the Internet of Things and smart devices that are capable to collecting pertinent information for the purpose of optimizing home energy consumption and cost reduction. Smart homes are considerably expensive. An ordinary home may implement some of the smart technologies without breaking the bank and at the same time, improve their quality of life to some extent. Smart plugs are at the center of enabling an ordinary home into a somewhat smart home because smart plugs are able to provide enough energy consumption information for the development and deployment of systems to manage the energy consumption. The purpose of this paper is to introduce SHEMS, a smart home energy management system that is designed and implemented using off the shelf hardware and software.","PeriodicalId":386209,"journal":{"name":"2019 Conference on Information Communications Technology and Society (ICTAS)","volume":"106 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123551573","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-03-01DOI: 10.1109/ICTAS.2019.8703612
Shivani Naicker, Alveen Singh
Businesses and governments globally are transforming their operations to capitalize on emerging ICTs for higher quality services. Businesses often evaluate emerging ICTs as a strategic medium to expand their products and services globally at a reasonably lower cost. Recently smart devices and connectivity are within reach for many people. Eservices is a general term for services offered to customers via the internet and other ICTs. Eservices extends to the sector of governance commonly referred to as public eService spread between different municipalities across SA. Development of public eService systems tend to be complex and rife with challenges. Efficient public facing systems require consideration of a wider range of Business Analysis (BA) aspects when compared to more well defined systems used in the private sector. Despite adherence of well accepted tools, methods and standards from the BA domain, challenges still persist. This study proposes a theoretical BA framework specifically to address the unique needs of creating public eService systems. Following a literature review, thematic analysis aided in the discovery of critical components of the proposed BA framework. The themes derived will assist with categorisation which will conceptualise each component and ensemble the framework.
{"title":"Developing a framework towards improving business analysis of integrated public e-service systems","authors":"Shivani Naicker, Alveen Singh","doi":"10.1109/ICTAS.2019.8703612","DOIUrl":"https://doi.org/10.1109/ICTAS.2019.8703612","url":null,"abstract":"Businesses and governments globally are transforming their operations to capitalize on emerging ICTs for higher quality services. Businesses often evaluate emerging ICTs as a strategic medium to expand their products and services globally at a reasonably lower cost. Recently smart devices and connectivity are within reach for many people. Eservices is a general term for services offered to customers via the internet and other ICTs. Eservices extends to the sector of governance commonly referred to as public eService spread between different municipalities across SA. Development of public eService systems tend to be complex and rife with challenges. Efficient public facing systems require consideration of a wider range of Business Analysis (BA) aspects when compared to more well defined systems used in the private sector. Despite adherence of well accepted tools, methods and standards from the BA domain, challenges still persist. This study proposes a theoretical BA framework specifically to address the unique needs of creating public eService systems. Following a literature review, thematic analysis aided in the discovery of critical components of the proposed BA framework. The themes derived will assist with categorisation which will conceptualise each component and ensemble the framework.","PeriodicalId":386209,"journal":{"name":"2019 Conference on Information Communications Technology and Society (ICTAS)","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123499735","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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