Ahmad Sopyan, W. Febrian, Indra Sani, Muratin Muratin, Adelila Sari, Nia Sarinastiti, Ade Firdiana, H. Purwoko
The purpose of this study was to measure the degree of electronic customer's electronic satisfaction and loyalty to online sales and shopping services in Indonesia. The study is classified as a research study using descriptive analysis methods, taking samples from the population and using questionnaires as the primary tool for data collection. The population in this study is all Indonesian online shopping consumers. Respondents were selected using probability sampling and systematic random sampling. The survey sample used consisted of 156 respondents. The survey sample was randomly selected for the first data, but specific intervals are used for the second data. The results of the analysis using the structural equation modeling (SEM) model are as follows; (1) The E-Marketing mix has a large positive effect on e-customer satisfaction. (2) E-Service quality (E SERVQUAL) has a significant positive impact on e-customer satisfaction; (3) E-Brand trust has a significant positive impact on e-customer satisfaction. (4) E-customer satisfaction has a significant positive impact on E-customer retention. This study will help online selling business stakeholders identify the factors that can affect e-customer loyalty.
{"title":"Strategy to increase E-Customer Loyalty Through E-Customer Satisfaction in E-Commerce Business in Indonesia","authors":"Ahmad Sopyan, W. Febrian, Indra Sani, Muratin Muratin, Adelila Sari, Nia Sarinastiti, Ade Firdiana, H. Purwoko","doi":"10.25170/sjis.v35i1.227","DOIUrl":"https://doi.org/10.25170/sjis.v35i1.227","url":null,"abstract":"The purpose of this study was to measure the degree of electronic customer's electronic satisfaction and loyalty to online sales and shopping services in Indonesia. The study is classified as a research study using descriptive analysis methods, taking samples from the population and using questionnaires as the primary tool for data collection. The population in this study is all Indonesian online shopping consumers. Respondents were selected using probability sampling and systematic random sampling. The survey sample used consisted of 156 respondents. The survey sample was randomly selected for the first data, but specific intervals are used for the second data. The results of the analysis using the structural equation modeling (SEM) model are as follows; (1) The E-Marketing mix has a large positive effect on e-customer satisfaction. (2) E-Service quality (E SERVQUAL) has a significant positive impact on e-customer satisfaction; (3) E-Brand trust has a significant positive impact on e-customer satisfaction. (4) E-customer satisfaction has a significant positive impact on E-customer retention. This study will help online selling business stakeholders identify the factors that can affect e-customer loyalty.","PeriodicalId":38684,"journal":{"name":"Scandinavian Journal of Information Systems","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47489857","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper provides an in-depth analysis of the technological and social factors that led to the successful adoption of groupware by a virtual team in a educational setting. Drawing on a theoretica...
本文深入分析了导致虚拟团队在教育环境中成功采用群件的技术和社会因素。根据一个理论…
{"title":"Expanding technological frames towards mediated collaboration","authors":"BjørnPernille, ScupolaAda, FitzgeraldBrian","doi":"10.5555/1317114.1317118","DOIUrl":"https://doi.org/10.5555/1317114.1317118","url":null,"abstract":"This paper provides an in-depth analysis of the technological and social factors that led to the successful adoption of groupware by a virtual team in a educational setting. Drawing on a theoretica...","PeriodicalId":38684,"journal":{"name":"Scandinavian Journal of Information Systems","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2006-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71113972","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2002-09-01DOI: 10.1007/978-1-84628-901-9_3
M. Hartswood, R. Procter, R. Slack, A. Voss, M. Büscher, M. Rouncefield, P. Rouchy
{"title":"Co-Realisation: Towards a principled synthesis of ethnomethodology and participatory design","authors":"M. Hartswood, R. Procter, R. Slack, A. Voss, M. Büscher, M. Rouncefield, P. Rouchy","doi":"10.1007/978-1-84628-901-9_3","DOIUrl":"https://doi.org/10.1007/978-1-84628-901-9_3","url":null,"abstract":"","PeriodicalId":38684,"journal":{"name":"Scandinavian Journal of Information Systems","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2002-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79572275","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Large Scale Requirements Analysis as Heterogeneous Engineering","authors":"Mark Bergman, J. King, K. Lyytinen","doi":"10.1007/1-4020-3675-2_2","DOIUrl":"https://doi.org/10.1007/1-4020-3675-2_2","url":null,"abstract":"","PeriodicalId":38684,"journal":{"name":"Scandinavian Journal of Information Systems","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2002-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73853253","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Prototyping and specifying","authors":"MathiassenLars, SeewaldtThomas, StageJan","doi":"10.5555/211288.211292","DOIUrl":"https://doi.org/10.5555/211288.211292","url":null,"abstract":"","PeriodicalId":38684,"journal":{"name":"Scandinavian Journal of Information Systems","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"1995-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71126773","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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