Introduction: Virtual ward (VW) is a hospital-led alternative to inpatient care enabled by technology where patients are looked after in their usual residence. Such a service may not be familiar to many. This survey aims to explore the views and acceptability of VW among hospitalised patients.
Materials and methods: This study was conducted among patients aged ≥18 years admitted to medical wards of a tertiary hospital in Malaysia. The survey questions were adapted from existing questionnaires and piloted before use. Participants were provided with a clinical vignette and description of a VW service before completing the questionnaire. It collated data on respondents' demographics, admission details, VW acceptability and their views on VW-related telehealth. The next of kin or main caregiver provided responses if the person was unable to participate.
Results: Responses were collected from 120 participants (95 patients, 25 caregivers), of which 108 respondents (90.0%) agreed to be managed by a VW service if such a service was available and able to meet their needs. Being at home, supported by family members, and the ability to maintain independence were the most common reasons cited for its acceptance. Among those unwilling, participants preferred to have the medical and nursing team close by. In terms of telehealth readiness, 95% of patients have internet access, and 97.5% possess the appropriate devices for video consultation. However, only 20% of patients have utilised online video consultations before to seek medical advice.
Conclusion: The majority of people surveyed were willing to accept a virtual ward service. The findings provide useful information towards the planning of virtual ward programmes in Malaysia.
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