Statistics from the U.S. Bureau of Labor Statistics suggest that the demand for IT workers will continue to increase for the foreseeable future. Unfortunately, the supply of IT graduates, as measured through a sample of universities in the southeastern U.S suggest that the number of IT majors appears to have leveled off at level that will not meet the demand. This paper presents one organization's efforts at designing an innovative student internship program that will hopefully both entice students to major in IT, but also serve as the conduit to place these IT majors into IT positions. Social Cognitive Career Theory, a variant of Bandura's Social Cognitive Theory, is enlisted to help explain how such a program can serve both as a recruiting tool as well as a retention tool.
{"title":"Meeting the demand for IT employees: can career choice be managed?","authors":"B. Janz, Ernest L. Nichols","doi":"10.1145/1796900.1796913","DOIUrl":"https://doi.org/10.1145/1796900.1796913","url":null,"abstract":"Statistics from the U.S. Bureau of Labor Statistics suggest that the demand for IT workers will continue to increase for the foreseeable future. Unfortunately, the supply of IT graduates, as measured through a sample of universities in the southeastern U.S suggest that the number of IT majors appears to have leveled off at level that will not meet the demand. This paper presents one organization's efforts at designing an innovative student internship program that will hopefully both entice students to major in IT, but also serve as the conduit to place these IT majors into IT positions. Social Cognitive Career Theory, a variant of Bandura's Social Cognitive Theory, is enlisted to help explain how such a program can serve both as a recruiting tool as well as a retention tool.","PeriodicalId":405912,"journal":{"name":"SIGMIS-CPR '10","volume":"118 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115648125","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ABSTRACT Although significant research has been conducted on the turnover intentions of IT professionals once they are engaged in an employment relationship, not much is known about the ex-ante turnover intentions of future IT professionals. This is particularly true for the professional sub-population of cyber security workers. In this study we propose a model based on Agarwal et al. (2007) that examines the factors that influence turnover intentions of future IT professionals who have made the commitment to work for the federal government as members of the federal cyber corps. As Argawal et al. (2007) point out, although researchers are able to identify factors that drive turnover intentions once an individual is already engaged in an employment relationship, little is known about the ex-ante intentions of new IT workforce entrants. Our model takes affective commitment, public service motivation, role stressors (role ambiguity, role conflict), and preferred variety as antecedents of turnover intention. In addition to the contribution to the turnover intention literature, this study will add to the emerging body of knowledge on service corps programs. Given the increasing prominence of these programs (e.g. AmeriCorps) a thoughtful examination of the potential short- and long-term impact is warranted. We expect to present empirical results during the conference.
{"title":"Will they stay?: turnover intentions of future federal cyber corps members","authors":"D. Burley, Indira R. Guzman, Gayatri Pandit","doi":"10.1145/1796900.1796937","DOIUrl":"https://doi.org/10.1145/1796900.1796937","url":null,"abstract":"ABSTRACT\u0000 Although significant research has been conducted on the turnover intentions of IT professionals once they are engaged in an employment relationship, not much is known about the ex-ante turnover intentions of future IT professionals. This is particularly true for the professional sub-population of cyber security workers. In this study we propose a model based on Agarwal et al. (2007) that examines the factors that influence turnover intentions of future IT professionals who have made the commitment to work for the federal government as members of the federal cyber corps. As Argawal et al. (2007) point out, although researchers are able to identify factors that drive turnover intentions once an individual is already engaged in an employment relationship, little is known about the ex-ante intentions of new IT workforce entrants. Our model takes affective commitment, public service motivation, role stressors (role ambiguity, role conflict), and preferred variety as antecedents of turnover intention.\u0000 In addition to the contribution to the turnover intention literature, this study will add to the emerging body of knowledge on service corps programs. Given the increasing prominence of these programs (e.g. AmeriCorps) a thoughtful examination of the potential short- and long-term impact is warranted.\u0000 We expect to present empirical results during the conference.","PeriodicalId":405912,"journal":{"name":"SIGMIS-CPR '10","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115188852","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
WORKSHOP OVERVIEW The Information technology (IT) profession is scattered and diffuse about research and activities concerning the IT workforce. Low enrollments, shortages, changing skill sets, and the need for strategic planning for the IT human resource pipeline drive the need for a central clearinghouse where individuals and organizations can share information efficiently and collaborate. This workshop will help design The Global IT Workforce Collaborative (GITWC), an umbrella organization for researchers, educators, and IT professionals to access and enhance knowledge about IT human resource issues and related activities. SIG-CPR is the gathering of researchers targeting IT human resource issues. This workshop will provide a framework for researchers to develop further a design for a home for IT human resource research and activities. The workshop will solicit active participation that will engage and encourage researchers to help prioritize research topics.
{"title":"Global IT workforce collaborative","authors":"K. Kaiser, S. Hawk, R. Horton","doi":"10.1145/1796900.1796950","DOIUrl":"https://doi.org/10.1145/1796900.1796950","url":null,"abstract":"WORKSHOP OVERVIEW The Information technology (IT) profession is scattered and diffuse about research and activities concerning the IT workforce. Low enrollments, shortages, changing skill sets, and the need for strategic planning for the IT human resource pipeline drive the need for a central clearinghouse where individuals and organizations can share information efficiently and collaborate. This workshop will help design The Global IT Workforce Collaborative (GITWC), an umbrella organization for researchers, educators, and IT professionals to access and enhance knowledge about IT human resource issues and related activities. SIG-CPR is the gathering of researchers targeting IT human resource issues. This workshop will provide a framework for researchers to develop further a design for a home for IT human resource research and activities. The workshop will solicit active participation that will engage and encourage researchers to help prioritize research topics.","PeriodicalId":405912,"journal":{"name":"SIGMIS-CPR '10","volume":"1990 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130887011","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
David Bell, T. Hall, J. Hannay, Dietmar Pfahl, S. T. Acuña
Software Engineering has been a fundamental part of many computing undergraduate courses for a number of years. Although many of the tools and techniques used to undertake software engineering have changed, the assessment has typically stayed the same. Students are commonly tasked with producing a number of software artefacts, for example designs using the Unified Modelling Language (UML). We recently attempted to extend the software engineering experience for a group of second year students with them participating in groups that attempt to replicate industrial practice. This paper reports our investigation into the correlation between the personality of group members, their approach with respect to using design patterns and their learning achievements.
{"title":"Software engineering group work: personality, patterns and performance","authors":"David Bell, T. Hall, J. Hannay, Dietmar Pfahl, S. T. Acuña","doi":"10.1145/1796900.1796921","DOIUrl":"https://doi.org/10.1145/1796900.1796921","url":null,"abstract":"Software Engineering has been a fundamental part of many computing undergraduate courses for a number of years. Although many of the tools and techniques used to undertake software engineering have changed, the assessment has typically stayed the same. Students are commonly tasked with producing a number of software artefacts, for example designs using the Unified Modelling Language (UML). We recently attempted to extend the software engineering experience for a group of second year students with them participating in groups that attempt to replicate industrial practice. This paper reports our investigation into the correlation between the personality of group members, their approach with respect to using design patterns and their learning achievements.","PeriodicalId":405912,"journal":{"name":"SIGMIS-CPR '10","volume":"57 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130267617","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The economic crisis during the last year which started as major problem solely for banks and other financial institutions evolved over time as a large challenge for companies in every industry all over the world. As IT companies in Germany survived the economic meltdown quite good, the question is how German IT personnel feel after a hard year filled of bad news about massive layoffs and less open positions. Therefore we compared the individual items of the major IT turnover constructs -- job satisfaction, organizational commitment, perceived alternatives and turnover intention -- for two groups of German IT personnel before (data gathered in May/June 2008) and after the bust of Lehman Brothers (June 2009). The results of our empirical analysis show that IT workers just changed their perception of job alternatives during the last twelve months. They reported a similar job satisfaction, organizational commitment and turnover intention in 2008 and in 2009.
{"title":"Analyzing IT personnel's perception of job-related factors in good and bad times","authors":"Sven Laumer, Andreas Eckhardt","doi":"10.1145/1796900.1796939","DOIUrl":"https://doi.org/10.1145/1796900.1796939","url":null,"abstract":"The economic crisis during the last year which started as major problem solely for banks and other financial institutions evolved over time as a large challenge for companies in every industry all over the world. As IT companies in Germany survived the economic meltdown quite good, the question is how German IT personnel feel after a hard year filled of bad news about massive layoffs and less open positions. Therefore we compared the individual items of the major IT turnover constructs -- job satisfaction, organizational commitment, perceived alternatives and turnover intention -- for two groups of German IT personnel before (data gathered in May/June 2008) and after the bust of Lehman Brothers (June 2009). The results of our empirical analysis show that IT workers just changed their perception of job alternatives during the last twelve months. They reported a similar job satisfaction, organizational commitment and turnover intention in 2008 and in 2009.","PeriodicalId":405912,"journal":{"name":"SIGMIS-CPR '10","volume":"87 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131931732","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research examines the level of stress experienced by IT project managers and determines the types of coping strategies used to handle their stress. Sixty-four South African IT project managers completed an online questionnaire. The findings indicate that IT project managers are highly stressed and tend to utilize maladaptive coping strategies more as their stress levels increase. These strategies included self-distraction, venting, self-blame, positive reframing, behavioral disengagement, substance use and denial. This contradicts prior research where the coping strategy was emotional support. In addition, the more experienced the IT project managers were, the higher their levels of stress. These findings could assist project managers to better understand the effects of stress on their productivity and to consider more appropriate coping strategies to assist them to reduce their stress.
{"title":"How IT project managers cope with stress","authors":"Derek C. Smith, J. D. Passos, R. Isaacs","doi":"10.1145/1796900.1796915","DOIUrl":"https://doi.org/10.1145/1796900.1796915","url":null,"abstract":"This research examines the level of stress experienced by IT project managers and determines the types of coping strategies used to handle their stress. Sixty-four South African IT project managers completed an online questionnaire. The findings indicate that IT project managers are highly stressed and tend to utilize maladaptive coping strategies more as their stress levels increase. These strategies included self-distraction, venting, self-blame, positive reframing, behavioral disengagement, substance use and denial. This contradicts prior research where the coping strategy was emotional support. In addition, the more experienced the IT project managers were, the higher their levels of stress. These findings could assist project managers to better understand the effects of stress on their productivity and to consider more appropriate coping strategies to assist them to reduce their stress.","PeriodicalId":405912,"journal":{"name":"SIGMIS-CPR '10","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133020060","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The recent economic downturn has affected numerous industries and regions within the United States. The field of education has been just as vulnerable as statewide budget cuts have forced some U.S. educational institutions to make significant changes to their offerings. Some MIS programs have been especially encumbered by the double shock of a decline in student interest resulting, in part, from the dot.com bubble burst and now, a period of economic recession. Although recent articles have indicated a rise in technology related jobs and have labeled technology jobs as "recession-proof", university student enrollments in the U.S. have not kept pace with the changing headlines. In MIS classes, professors advocate the strategic implementation of technology to the field of business to enhance competitive strength. One of the tools that is often extolled as a means of evaluating the competitive landscape is that of Porter's Competitive Forces Model. However, although the field of education is a competitive field, minimal research has been conducted using Porter's framework as a means of strengthening an educational program's position nationally, let alone, internally. In this paper, the authors propose utilizing Porter's model as an evaluative tool in the higher educational landscape. The paper begins by examining the current economic condition in the field of Management Information Systems (MIS) followed by an examination of current research in higher education utilizing Porter's Competitive Forces Model. Porter's Model is slightly adapted to fit the educational environment and the framework is then applied to the competitive environment of a MIS program at a regional four year university in the United States. A plan for enhancing the program is proposed based upon the findings of the evaluation.
{"title":"Evaluation of the competitive landscape of a regional U.S. university's MIS program","authors":"D. Schwieger, K. Surendran","doi":"10.1145/1796900.1796957","DOIUrl":"https://doi.org/10.1145/1796900.1796957","url":null,"abstract":"The recent economic downturn has affected numerous industries and regions within the United States. The field of education has been just as vulnerable as statewide budget cuts have forced some U.S. educational institutions to make significant changes to their offerings. Some MIS programs have been especially encumbered by the double shock of a decline in student interest resulting, in part, from the dot.com bubble burst and now, a period of economic recession. Although recent articles have indicated a rise in technology related jobs and have labeled technology jobs as \"recession-proof\", university student enrollments in the U.S. have not kept pace with the changing headlines.\u0000 In MIS classes, professors advocate the strategic implementation of technology to the field of business to enhance competitive strength. One of the tools that is often extolled as a means of evaluating the competitive landscape is that of Porter's Competitive Forces Model. However, although the field of education is a competitive field, minimal research has been conducted using Porter's framework as a means of strengthening an educational program's position nationally, let alone, internally. In this paper, the authors propose utilizing Porter's model as an evaluative tool in the higher educational landscape. The paper begins by examining the current economic condition in the field of Management Information Systems (MIS) followed by an examination of current research in higher education utilizing Porter's Competitive Forces Model. Porter's Model is slightly adapted to fit the educational environment and the framework is then applied to the competitive environment of a MIS program at a regional four year university in the United States. A plan for enhancing the program is proposed based upon the findings of the evaluation.","PeriodicalId":405912,"journal":{"name":"SIGMIS-CPR '10","volume":"14 4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123645158","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Misunderstandings between business and IT resulting from the so-called communication gap are a well-known challenge for the IS field. Based on the concept of joint attention developed in cognitive research this gap can possibly be bridged by boundary spanners acting as knowledge brokers and translators between the different communities of business users and IT experts. To provide a first understanding of those interfaces we present the results of expert interviews describing the development and role of boundary spanners in the corporate context. To arrive at a more detailed view of their abilities and characteristics we tested their skill profile using a skill set based on the EUCIP (European Certification of Informatics Professionals). We come up with 25 common skills of both participants important for the interface function between business and IT.
{"title":"Lost in translation?!: the need for a boundary spanner between business and it","authors":"Andreas Eckhardt, Christoph Rosenkranz","doi":"10.1145/1796900.1796930","DOIUrl":"https://doi.org/10.1145/1796900.1796930","url":null,"abstract":"Misunderstandings between business and IT resulting from the so-called communication gap are a well-known challenge for the IS field. Based on the concept of joint attention developed in cognitive research this gap can possibly be bridged by boundary spanners acting as knowledge brokers and translators between the different communities of business users and IT experts. To provide a first understanding of those interfaces we present the results of expert interviews describing the development and role of boundary spanners in the corporate context. To arrive at a more detailed view of their abilities and characteristics we tested their skill profile using a skill set based on the EUCIP (European Certification of Informatics Professionals). We come up with 25 common skills of both participants important for the interface function between business and IT.","PeriodicalId":405912,"journal":{"name":"SIGMIS-CPR '10","volume":"181 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122439266","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
While the maturing research literature on training has generated increasingly sophisticated and more comprehensive theoretical models, the actual process through which users learn to use a system remains a relatively neglected area. The extant literature that has paid attention to processes have conceptualized these as structures and examined them through variance studies. In this paper, we address this knowledge gap by advancing hermeneutics as a lens to depict the process through which users come to learn about the system. We explain the hermeneutic process, situate it in a training context and illustrate our conceptualization by interpreting a specific training program at a large organization. Based on our findings, we argue that hermeneutics is an appropriate lens to view training and outline how a training program can be designed according to hermeneutic principles.
{"title":"Learning processes in user training: the case for hermeneutics","authors":"M. Sein, Stig Nordheim","doi":"10.1145/1796900.1796944","DOIUrl":"https://doi.org/10.1145/1796900.1796944","url":null,"abstract":"While the maturing research literature on training has generated increasingly sophisticated and more comprehensive theoretical models, the actual process through which users learn to use a system remains a relatively neglected area. The extant literature that has paid attention to processes have conceptualized these as structures and examined them through variance studies. In this paper, we address this knowledge gap by advancing hermeneutics as a lens to depict the process through which users come to learn about the system. We explain the hermeneutic process, situate it in a training context and illustrate our conceptualization by interpreting a specific training program at a large organization. Based on our findings, we argue that hermeneutics is an appropriate lens to view training and outline how a training program can be designed according to hermeneutic principles.","PeriodicalId":405912,"journal":{"name":"SIGMIS-CPR '10","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121890552","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper makes the argument that an important mediating influence on the value of the usage of an information systems application is a set of activities called application stewardship. These activities, when performed effectively, tend to increase the value of applications in the hands of users and, when performed organization-wide, increase the orientation of the organization with respect to its usage of IT resources, including information itself, thereby reducing the gap between IT and its internal clients. The paper provides the rationale for extending application responsibility to the user side and lays out the definition of application stewardship and its relationship to delivering value in the hands of users. We develop a theoretical framework showing where stewardship activities enhance value in the hands of users, including a model of the forces tending to enhance or diminish stewardship effectiveness. The paper finishes by integrating the idea of application stewardship with the concept of organizational IT orientation.
{"title":"Application stewardship: a user responsibility approach to post-implementation application performance","authors":"P. Licker","doi":"10.1145/1796900.1796959","DOIUrl":"https://doi.org/10.1145/1796900.1796959","url":null,"abstract":"This paper makes the argument that an important mediating influence on the value of the usage of an information systems application is a set of activities called application stewardship. These activities, when performed effectively, tend to increase the value of applications in the hands of users and, when performed organization-wide, increase the orientation of the organization with respect to its usage of IT resources, including information itself, thereby reducing the gap between IT and its internal clients. The paper provides the rationale for extending application responsibility to the user side and lays out the definition of application stewardship and its relationship to delivering value in the hands of users. We develop a theoretical framework showing where stewardship activities enhance value in the hands of users, including a model of the forces tending to enhance or diminish stewardship effectiveness. The paper finishes by integrating the idea of application stewardship with the concept of organizational IT orientation.","PeriodicalId":405912,"journal":{"name":"SIGMIS-CPR '10","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123754608","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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