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Success of digital marketing model for software development industry: validation of survey based results with case study analysis 软件开发行业数字营销模式的成功:用案例研究分析验证基于调查的结果
Pub Date : 2023-05-31 DOI: 10.1108/bpmj-10-2022-0474
Nidhi Gupta, Sultan Singh
PurposeThe paper aims to clarify the validity of the digital marketing model for software IT professionals. It proposes a model of buying behavior practices followed in digital era and outlining all six critical factors that were considered for developing this model. So the main objective of the study is to validate the success of digital marketing model through a survey-based results and case study analysis and synthesize the results for the success of digital marketing model for software development industry.Design/methodology/approachThe paper opted for an exploratory study using the structured questionnaire. The data were collected using online platform. The present study covers the analysis of a survey of 406 IT professionals from software development industry to understand their buying behavior through digital marketing. Regression technique has been used to find the important predictors of the digital marketing model with its impact on the demographic variables.FindingsThe paper provides empirical insights about digital marketing model whose validity has been checked by synthesizing the results of both overall and case study. The results show that predictors elucidate Durbin–Watson in the acceptable range and are suitable for the model.Research limitations/implicationsData were collected during Covid period. So it was quite a challenging task and moreover sample size could not be increased due to this problem.Practical implicationThe paper includes implications for the development of digital marketing model for software IT professionals. Finally, this study will contribute to the further research for many prominent researchers who express their doubts about the state and future of digital marketing studies, characterized by contradictory and confusing empirical findings. A larger quantitative study on IT companies' digital marketing from different regions is recommended as a future line of research in order to encourage the unique globalized level model development.Social implicationsMany organizations use digital marketing successfully since with the great amount of awareness generated about the digitalization among the customers has propelled for its development.Originality/valueThis paper fulfills an identified need to study how IT professional's digital buying marketing practices need to be studied.
目的本文旨在阐明数字营销模式对软件IT专业人员的有效性。它提出了一个数字时代购买行为实践的模型,并概述了开发该模型所考虑的所有六个关键因素。因此,本研究的主要目的是通过基于调查的结果和案例分析来验证数字营销模式的成功,并综合研究结果,为软件开发行业数字营销模式的成功提供依据。设计/方法/方法本文采用结构化问卷法进行探索性研究。数据采用在线平台收集。本研究通过对406名软件开发行业IT专业人员的调查分析,了解他们通过数字营销的购买行为。运用回归分析的方法,找出数字营销模式的重要预测因子及其对人口变量的影响。通过综合整体研究和案例研究的结果,本文对数字营销模式的有效性进行了实证检验。结果表明,预测因子在可接受范围内阐明了Durbin-Watson,并且适合于该模型。研究局限性/启示数据收集于新冠肺炎期间。所以这是一个非常具有挑战性的任务,而且样本量也不能因为这个问题而增加。本文包括对软件IT专业人员数字营销模式发展的启示。最后,本研究将有助于许多杰出的研究人员进一步研究,他们对数字营销研究的现状和未来表示怀疑,其特点是矛盾和混乱的实证研究结果。建议对不同地区的IT公司的数字营销进行更大规模的定量研究,作为未来的研究方向,以鼓励独特的全球化水平模型的发展。社会影响许多组织成功地使用了数字营销,因为客户对数字化产生了大量的认识,推动了数字化的发展。原创性/价值本文满足了研究IT专业人员的数字购买营销实践需要研究的确定需求。
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引用次数: 0
Does leadership and management support facilitate green knowledge acquisition and green innovation: a moderated mediation approach 领导和管理支持促进绿色知识获取和绿色创新:一个有调节的中介方法
Pub Date : 2023-05-23 DOI: 10.1108/bpmj-12-2022-0639
Hisham Idrees, Jin Xu, Ny Avotra Andrianarivo Andriandafiarisoa Ralison, Maysa Kadyrova
PurposeGiven the critical role of green innovation (GI) in the manufacturing sector, this study builds a moderated mediation model to evaluate the influence of leadership and management support on GI, the mediating function of green knowledge acquisition, and the moderating role of green absorptive ability.Design/methodology/approachThe study employed a quantitative research approach with hierarchical regression analysis to assess the proposed relationships among the constructs on a sample of 371 executives from 117 large-sized manufacturing firms in Pakistan.FindingsThe research findings demonstrate that leadership and management support significantly affects both radical and incremental GI, with incremental green innovation being more positively affected than radical green innovation. Green knowledge acquisition partially mediates between leadership and management support, radical and incremental green innovation. Green knowledge acquisition moderates the association between leadership and management support and green knowledge acquisition and the link between leadership and management support and incremental GI. The findings also demonstrate that green knowledge acquisition's mediating effect on leadership and management support, and GI is more pronounced when green absorptive capacity is high.Research limitations/implicationsThis research is based on cross-sectional data gathered from manufacturing companies. Future studies should consider this differentiation between the enterprises since there are various sectors within the general manufacturing sector whose environmental effect is more or less polluting. This research focused exclusively on two aspects of GI (radical and incremental GI). It is feasible that additional GI constituents (i.e., product, process, and management GI) can significantly boost businesses' competitive advantage. This study recommends additional study into the potential moderating impacts of technological and market turbulence to better understand the relationship between these concepts since it is evident that internal and external factors influence GI.Practical implicationsThe study provides useful insights and an innovative way for manufacturing firms and authorities to prevent environmental deterioration and achieve sustainable green innovation through leadership and management support and green intangible resources.Originality/valueThis research concentrating on green environmental concerns and using RBV theory attempts to fill research gaps and sheds light on how leadership and management support promote both radical and incremental green innovation via the mediating and moderating roles of green knowledge acquisition and green absorptive capacity.
目的鉴于绿色创新在制造业中的关键作用,本研究构建了一个有调节的中介模型,以评估领导和管理支持对绿色创新的影响、绿色知识获取的中介作用以及绿色吸收能力的调节作用。设计/方法/方法本研究采用定量研究方法和层次回归分析,对来自巴基斯坦117家大型制造企业的371名高管样本进行评估。研究结果表明,领导和管理支持对激进型和渐进式绿色创新的GI均有显著影响,渐进式绿色创新对GI的正向影响大于激进型绿色创新。绿色知识获取部分中介于领导与管理支持、激进与渐进式绿色创新之间。绿色知识获取调节了领导与管理支持、绿色知识获取、领导与管理支持与增量GI之间的关系。研究结果还表明,绿色知识获取对领导和管理支持的中介效应显著,绿色吸收能力越高,GI越显著。研究局限性/启示本研究基于从制造公司收集的横断面数据。未来的研究应考虑到企业之间的这种差异,因为在一般制造业中有不同的部门,其环境影响或多或少污染。本研究主要关注GI的两个方面(根治性GI和增量性GI)。附加的地理标志成分(即产品、过程和管理地理标志)可以显著提高企业的竞争优势,这是可行的。本研究建议对技术和市场动荡的潜在调节影响进行进一步研究,以更好地理解这些概念之间的关系,因为很明显,内部和外部因素都会影响GI。本研究为制造业企业和主管部门提供了有益的见解和创新途径,以防止环境恶化,并通过领导和管理支持以及绿色无形资源实现可持续的绿色创新。原创性/价值本研究关注绿色环境问题,运用RBV理论,试图填补研究空白,揭示领导和管理支持如何通过绿色知识获取和绿色吸收能力的中介和调节作用促进激进型和渐进式绿色创新。
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引用次数: 0
Artificial intelligence to counteract "KPI overload" in business process monitoring: the case of anti-corruption in public organizations 人工智能对抗业务流程监控中的“KPI过载”:以公共机构的反腐败为例
Pub Date : 2023-05-17 DOI: 10.1108/bpmj-11-2022-0578
Simone Caruso, M. Bruccoleri, A. Pietrosi, A. Scaccianoce
PurposeThe nature and amount of data that public organizations have to monitor to counteract corruption lead to a phenomenon called “KPI overload”, consisting of the business analyst feeling overwhelmed by the amount of information and resulting in the absence of appropriate control. The purpose of this study is to develop a solution based on Artificial Intelligence technology to avoid data overloading and, at the same time, under-controlling in business process monitoring.Design/methodology/approachThe authors adopted a design science research approach. The authors started by observing a specific problem in a real context (a healthcare organization); then conceptualized, designed and implemented a solution to the problem with the goal to develop knowledge that can be used to design solutions for similar problems. The proposed solution for business process monitoring integrates databases and self-service business intelligence for outlier detection and artificial intelligence for classification analysis.FindingsThe authors found the solution powerful to solve problems related to KPI overload in process monitoring. In the specific case study, the authors found that the combination of Business Intelligence and Artificial Intelligence can provide a significant contribution to the detection of fraud, corruption and/or policy misalignment in public organizations.Originality/valueThe authors provide a big-data-based solution to the problem of data overload in business process monitoring that does not sacrifice any monitored Key Performance Indicators and that also reduces the workload of the business analyst. The authors also developed and implemented this automated solution in a context where data sensitivity and privacy are critical issues.
公共机构为打击腐败而必须监控的数据的性质和数量导致了一种称为“KPI过载”的现象,即业务分析人员对信息量感到不堪重负,从而导致缺乏适当的控制。本研究的目的是开发一种基于人工智能技术的解决方案,以避免数据过载,同时在业务流程监控中控制不足。作者采用了设计科学的研究方法。作者首先观察了真实环境中的一个特定问题(一个医疗保健组织);然后将问题的解决方案概念化、设计和实施,目的是开发可用于设计类似问题解决方案的知识。提出的业务流程监控解决方案集成了数据库和用于异常值检测的自助业务智能以及用于分类分析的人工智能。发现作者发现该解决方案可以有效地解决流程监控中与KPI过载相关的问题。在具体的案例研究中,作者发现商业智能和人工智能的结合可以为公共组织中的欺诈、腐败和/或政策偏差的检测做出重大贡献。原创性/价值作者提供了一个基于大数据的解决方案来解决业务流程监控中的数据过载问题,该解决方案不会牺牲任何被监控的关键性能指标,并且还减少了业务分析师的工作量。作者还在数据敏感性和隐私是关键问题的上下文中开发并实现了这个自动化解决方案。
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引用次数: 1
Big data analytics-enabled dynamic capabilities and firm performance: examining the roles of marketing ambidexterity and environmental dynamism 大数据分析支持的动态能力和企业绩效:考察营销双重性和环境动态性的作用
Pub Date : 2023-05-17 DOI: 10.1108/bpmj-01-2023-0015
M. Saeed, Zafer Adiguzel, Imran Shafique, M. Kalyar, D. Abrudan
PurposeDrawing from dynamic capability (DC) theory, this study aims to investigate how big data analytics (BDA)-enabled dynamic capabilities (DCs) prompt firm performance. This study proposes that BDA-enabled DCs lead firms toward simultaneous exploration and exploitation of new knowledge about markets and products (i.e. marketing ambidexterity) which in turn improves firms' market and financial performance. This study also examines if environmental dynamism strengthens the aforementioned relationship.Design/methodology/approachThis study uses survey questionnaire and data were collected in the form of two heterogeneous samples from Turkey and Pakistan. Partial least square-structural equation modeling (PLS-SEM) was used to test the hypotheses.FindingsResults reveal that BDA-enabled DCs positively affect both dimensions of marketing ambidexterity (exploration and exploitation). Marketing exploration and exploitation have positive effects on firms' market and financial performance. Results also demonstrate that environmental dynamism moderates the link between BDA-enabled DCs and firms' marketing exploitation. The moderating effect for BDA-enabled DCs and firms' marketing exploration was not consistent across both samples.Research limitations/implicationsThis study contributes to the literature of BDA and marketing ambidexterity in the light of DC theory in a way that when and how the marketing ambidexterity, derived from BDA-enabled DCs, has a positive impact on firm performance. Moreover, findings imply that the development and enhancement of BDA-enabled DCs facilitate firms to calibrate marketing exploitation and exploration to seek new knowledge about markets and products and using such knowledge to achieve superior performance.Originality/valueThe novelty of present study is development of dynamic capabilities-based framework which sheds light on the role of big data for sensing, seizing and (re)configuring firms' resources to develop marketing ambidextrous capabilities in order to stay successful. From methodological perspective, this study uses two heterogeneous samples to assess robustness of results for ensuring greater generalizability and theoretical resonance.
从动态能力(DC)理论出发,本研究旨在探讨大数据分析(BDA)支持的动态能力(DC)如何促进企业绩效。本研究提出,bda驱动的决策决策引导企业同时探索和开发有关市场和产品的新知识(即营销双元性),从而提高企业的市场和财务绩效。本研究还探讨了环境动态性是否加强了上述关系。设计/方法/方法本研究采用调查问卷,数据以来自土耳其和巴基斯坦的两个异质样本的形式收集。采用偏最小二乘结构方程模型(PLS-SEM)对假设进行检验。研究结果表明,bda驱动的决策对营销双元性的两个维度(探索和利用)都有积极影响。市场营销的探索和开发对企业的市场绩效和财务绩效都有积极的影响。结果还表明,环境动态性调节了bda驱动的决策决策与企业营销开发之间的联系。在两个样本中,支持bda的决策决策和企业营销探索的调节效应并不一致。研究局限/启示本研究在数据中心理论的基础上对BDA和营销双元性的文献做出了贡献,揭示了由BDA驱动的数据中心产生的营销双元性何时以及如何对企业绩效产生积极影响。此外,研究结果还表明,基于bda的决策中心的发展和增强有助于企业校准营销开发和探索,以寻求有关市场和产品的新知识,并利用这些知识实现卓越绩效。原创性/价值本研究的新颖之处在于基于动态能力的框架的发展,该框架揭示了大数据在感知、获取和(重新)配置企业资源方面的作用,以发展营销的双灵巧能力,以保持成功。从方法学的角度来看,本研究使用两个异质样本来评估结果的稳健性,以确保更大的普遍性和理论共鸣。
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引用次数: 2
"Perfectionism is a debacle" how a perfectionist leader hinders in business processes? A multiple mediated model “完美主义是一场灾难”完美主义领导者如何阻碍业务流程?多中介模型
Pub Date : 2023-05-15 DOI: 10.1108/bpmj-10-2022-0534
Muhammad Faisal Malik
PurposeThe current study highlights the dark side of a perfectionist leader hindering in business processes and also investigates its impact on procrastination through workplace incivility, psychological distress, and psychological detachment by using the tenet of conservation of resource theory. Positivism research philosophy was adopted, followed by a deductive approach.Design/methodology/approachThe survey technique was used to collect the quantitative data from the employees working in public sector organizations. 364 samples were collected and analyzed using SEM-Mplus techniques, where structured and measurement models were produced and interpreted accordingly.FindingsThe results suggested that perfectionist leaders become a source for their followers to involve in procrastination because of depletion of ego and psychological resources. The results supported the chain of mediation and both paths of perfectionist leaders, workplace incivility, psychological detachment, and procrastination and perfectionist leaders, workplace incivility, psychological distress, and procrastination.Originality/valueThe results and dynamics of the current study provided some meaningful managerial and theoretical implications and future research directions for the researchers. The study contributes significantly to the body of literature since it captures and analyzes the overlooked elements in the context of perfectionist leaders.
目的本研究强调了完美主义领导者阻碍业务流程的黑暗面,并运用资源保护理论探讨了完美主义领导者通过工作场所不礼貌、心理困扰和心理超然对拖延症的影响。采用实证主义研究哲学,其次是演绎法。设计/方法/方法使用调查技术从在公共部门组织工作的员工中收集定量数据。使用SEM-Mplus技术收集和分析了364个样品,并相应地生成和解释了结构化和测量模型。研究结果表明,完美主义领导者由于自我和心理资源的枯竭,成为其下属拖延症的根源。结果支持了完美主义领导、工作场所不礼貌、心理超脱和拖延的中介链和两条路径,以及完美主义领导、工作场所不礼貌、心理困扰和拖延。本研究的结果和动态为研究者提供了一些有意义的管理和理论启示和未来的研究方向。这项研究对文献的贡献很大,因为它抓住并分析了完美主义领导者背景下被忽视的因素。
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引用次数: 3
A holistic analysis of maritime logistics process in fuzzy environment in terms of business process management 从业务流程管理的角度对模糊环境下的海上物流流程进行了整体分析
Pub Date : 2023-05-09 DOI: 10.1108/bpmj-08-2022-0368
Ercan Akan
PurposeThe aim of this study is to provide a holistic analysis of all possible maritime business logistics processes related to import and export shipments in a fuzzy environment through a case study of a maritime logistics company based on the as-is and to-be models within business process management (BPM).Design/methodology/approachThe analyses considered the following perspectives: (i) in the stage of the process identification, the definition of the problem was carried out; (ii) in the stage of the process discovery, ocean department was divided into ocean export/import operation departments; ocean export/import operation were divided into freight collect/prepaid operation processes; ocean export/import logistics activity groups were broken down into sub-activities for freight collect/prepaid operation; the logistics activity groups and their sub-activities were defined; each sub-activity as either operation or documentation process group was classified; the durations of sub-activities were evaluated by decision-makers (DMs) as fuzzy sets (FSs); the monthly total jobs activities were estimated by DMs as FSs; the applied to monthly jobs activities of total shipments were estimated by DMs as FSs; the durations of each sub-activities were aggregated; the duration of the logistics activity groups and the sub-activities for per job were calculated; the cumulative workload of logistics activity groups and sub-activities were calculated; the duration of sub-activities for per job as operation or documentation departments were calculated, (iii) in the stage of the process analysis, cumulative ocean export/import workload as operation or documentation for freight collect/prepaid were calculated; duration of activity groups and sub-activities for per job as operation or documentation were calculated; cumulative workload activity groups and sub-activities as operation or documentation were calculated, (iv) in the stage of the process redesign, cumulative workload, process cycle time as operation and documentation group and required labor force were calculated; the process cycle time of the theoretical, the as-is model and the to-be model were calculated: (i) the theoretical minimum process cycle time without resource were calculated by the critical path method (CPM), (ii) the process cycle time of the as-is model perspective with the 1 person resource constraint and (iii) the process cycle time of the to-be model perspective with the 2-person resource constraint were calculated by the resource constrained project scheduling problem (RCPSP) method.FindingsThe methodology for analyzing the ocean department operation process was successfully implemented in a real-life case study. It is observed that the results of the to-be model can be applicable for the company. The BPM-proposed methodology is applicable for the maritime logistics industry in the present study; however, it can be applied to other companies in maritime logistics as well as other industrie
本研究的目的是通过对一家海运物流公司的案例研究,基于业务流程管理(BPM)中的现状和未来模型,对模糊环境中与进出口货物相关的所有可能的海运业务物流流程进行全面分析。设计/方法/方法分析考虑了以下几个方面:(i)在过程识别阶段,对问题进行了定义;(二)在过程发现阶段,将海洋部门划分为海洋进出口作业部门;海运出口/进口操作分为运费到付/预付操作流程;海洋进出口物流活动组被分解为运费收/预付业务的子活动;定义了物流活动群及其子活动;将每个子活动分类为操作过程组或文件过程组;子活动的持续时间由决策者(DMs)作为模糊集(FSs)进行评价;每月的总工作活动以工作津贴计算;总发货量的适用于每月的工作活动,由数据管理人员估计为工作津贴;每个分项活动的持续时间是累加的;计算每个工作的物流活动组和子活动的持续时间;计算物流活动分组和子活动的累计工作量;计算了作为业务部门或文件部门的每项工作的分活动的持续时间;(iii)在过程分析阶段,计算了作为收取/预付运费的业务或文件部门的海洋出口/进口累积工作量;计算每项工作作为操作或文件的活动组和分活动的持续时间;(iv)在流程重新设计阶段,计算作为操作和文件组的累积工作量,计算作为操作和文件组的过程周期时间和所需劳动力;计算了理论模型、现有模型和将来模型的工艺周期时间:(i)采用关键路径法(CPM)计算无资源情况下的理论最小工艺周期时间;(ii)采用1人资源约束的现有模型视角的工艺周期时间;(iii)采用资源约束项目调度问题(RCPSP)方法计算具有2人资源约束的将来模型视角的工艺周期时间。研究结果分析海洋部门运作过程的方法已成功应用于实际个案研究。可以看出,将来模型的结果可以适用于该公司。本研究提出的bpm方法适用于海运物流业;但是,它可以应用于其他公司的海运物流以及其他行业。原创性/价值本研究有助于在海上物流中使用BPM方法的研究。这是第一次研究物流过程分析是在包括一个公司的所有操作过程方面进行的。采用BPM方法对所有流程进行了分析。本研究展示了BPM的现状和未来模型在海事物流中的应用。将BPM方法的现状模型和将来模型应用于海运物流。研究意义本研究中应用的方法可以使在时间紧迫的海上物流部门运营的组织更有效地管理其物流流程,提高客户满意度,减少由于运营绩效不佳而导致客户流失的风险,并从长远来看增加利润。通过使用FSs、CPM和RCPSP方法,本研究有望对BPM文献做出贡献,并为该领域提供原创见解。此外,本研究将对海上物流的BPM进行全面分析,为海上物流文献提供值得注意的贡献,并为该领域提供原创观点。
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引用次数: 0
Market development strategy and process performance of knowledge-intensive SMEs in the epidemic era: a process-oriented perspective 疫情时代知识密集型中小企业市场开发战略与流程绩效:基于流程的视角
Pub Date : 2023-05-02 DOI: 10.1108/bpmj-07-2022-0323
Siying Wang, Haiqing Hu, Zhiguang Zhang
PurposeThis study analyzes in-depth how knowledge-intensive small and medium-sized enterprises (SMEs) can achieve higher new product development (NPD) process performance in the epidemic era and examine the internal development mechanism of knowledge-intensive SMEs in the process of continuous digital transformation.Design/methodology/approachThis issue is tested with partial least squares on data collected via a survey conducted from November 2021 to February 2022. The sample comprises 487 knowledge-intensive SMEs operating in China.FindingsThe results indicate that one form of cross-functional ambidexterity, market development strategy (MDS), plays an important role in process performance from an inside-out financial perspective and an outside-in customer perspective. Simultaneously, product innovation efficiency (PIE) mediates the relationship between MDS and the above results. Big data analytics capabilities (BDACs) positively regulate the relationship between MDS and PIE.Research limitations/implicationsThe authors do not consider other contingency factors. Future research should introduce influential factors such as leadership and competitive intensity to further distinguish the effects of MDS on NPD process performance.Practical implicationsThe study findings offer suggestions to help knowledge-intensive SME managers better manage their NPD process by making better use of their limited resources in developing countries such as China.Originality/valueThis study is one of only a few to adopt a process-oriented perspective to specifically examine how one form of cross-functional ambidexterity, MDS, impacts knowledge-intensive SME process performance in the epidemic era. This study also extends the theoretical framework of cross-functional ambidexterity to BDAC research.
目的本研究深入分析知识密集型中小企业在疫情时代如何实现更高的新产品开发(NPD)过程绩效,考察知识密集型中小企业在持续数字化转型过程中的内部发展机制。这个问题是用偏最小二乘法对从2021年11月到2022年2月进行的一项调查收集的数据进行测试的。样本包括在中国经营的487家知识密集型中小企业。研究结果表明,从由内到外的财务角度和由外到内的客户角度来看,市场发展战略(MDS)这一跨职能二元性的一种形式在过程绩效中起着重要作用。同时,产品创新效率(PIE)在MDS与上述结果的关系中起中介作用。大数据分析能力正向调节MDS与PIE之间的关系。研究局限性/启示作者未考虑其他偶然性因素。未来研究应引入领导力、竞争强度等影响因素,进一步区分MDS对新产品开发过程绩效的影响。实践意义研究结果为中国等发展中国家知识密集型中小企业管理者更好地利用有限的资源,更好地管理新产品开发过程提供了建议。独创性/价值本研究是少数采用过程导向视角来具体考察一种形式的跨职能两重性(MDS)如何影响流行病时代知识密集型中小企业过程绩效的研究之一。本研究还将跨职能双元性的理论框架扩展到BDAC研究中。
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引用次数: 0
Exploring the impact of supply chain quality management on market performance: the mediating roles of supply chain integration and operational performance 探讨供应链质量管理对市场绩效的影响:供应链整合与经营绩效的中介作用
Pub Date : 2023-04-28 DOI: 10.1108/bpmj-10-2022-0503
A. Abdallah, Salah Alhyari, Nour A. Alfar
PurposeThis study examines the impact of supply chain quality management (SCQM) on supply chain integration (SCI), operational performance (OP) and market performance (MP). The mediating impacts of SCI and OP on the SCQM–MP relationship are also explored and the indirect impact of SCQM on OP via SCI is investigated.Design/methodology/approachThe study population included all Jordanian manufacturing firms. Data were collected through self-administered questionnaires filled out by a randomly selected sample of 267 participants from various industries. The model of this study was assessed for validity and reliability, which were found to be satisfactory. Research hypotheses were tested using structural equation modeling (SEM) with Analysis of a Moment Structures (AMOS) software.FindingsThe findings have important implications for the direct and indirect impacts of SCQM on MP. While the direct impact was found to be insignificant, SCI and OP were found to fully mediate the SCQM–MP relationship. The findings also demonstrated that the impact of SCI on OP was insignificant; likewise, the mediating impact of SCI on SCQM–OP was insignificant.Originality/valueThis study fills a knowledge gap regarding the impact of SCQM on MP. This study is one of the first studies to explore the mediating impacts of SC and operational capabilities in terms of SCI and OP on the SCQM–MP relationship. This study is also one of the first to explore the indirect impact of SCQM on OP via SCI. This study conceptualizes SCQM as collaborative quality management (OP) practices that are externally focused to include upstream and downstream members of the SC.
目的研究供应链质量管理(SCQM)对供应链整合(SCI)、运营绩效(OP)和市场绩效(MP)的影响。本文还探讨了SCI和OP对SCQM - mp关系的中介作用,以及SCQM通过SCI对OP的间接影响。设计/方法/方法研究对象包括所有约旦制造企业。数据是通过自行填写的问卷收集的,这些问卷是由来自不同行业的267名参与者随机抽取的样本。本研究对模型进行了效度和信度评估,结果令人满意。采用结构方程模型(SEM)和分析弯矩结构(AMOS)软件对研究假设进行检验。研究结果对SCQM对MP的直接和间接影响具有重要意义。虽然直接影响不显著,但SCI和OP在SCQM-MP关系中起完全中介作用。研究结果还表明,SCI对OP的影响不显著;同样,SCI对SCQM-OP的中介作用也不显著。原创性/价值本研究填补了关于SCQM对MP影响的知识空白。本研究是第一个在SCI和OP方面探讨SC和操作能力对SCQM-MP关系的中介影响的研究之一。本研究也是首个探讨SCQM对SCI OP间接影响的研究之一。本研究将SCQM概念化为协作质量管理(OP)实践,其外部焦点包括SC的上游和下游成员。
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引用次数: 3
Knowledge management processes toward organizational performance - a knowledge-based view perspective: an analogy of emerging and developing economies 面向组织绩效的知识管理过程——以知识为基础的观点:新兴和发展中经济体的类比
Pub Date : 2023-04-27 DOI: 10.1108/bpmj-09-2022-0457
U. Sahibzada, Ayesha Mumtaz
PurposeConstructed upon knowledge-based view theory, this study investigates the influence of internal marketing (IM) on knowledge management (KM) processes in higher educational institutes (HEIs) in China and Pakistan. The study investigates the direct link between KM processes and organizational performance and indirect links via knowledge workers' productivity (KWP).Design/methodology/approachData were collected from HEIs in China and Pakistan, and 784 survey responses were reported from academic and administrative staff (HEIs).FindingsThe result revealed that IM has a significant impact on KM processes, and KM processes impact organizational performance via the partial mediating effect of KWP in China, Pakistan and the overall sample. The multi-group analysis confirmed the substantial differential effect of KM processes on KWP in culturally different HEIs.Originality/valueA lack of research establishes the inter-relationship between KM enabler (IM), KM processes, KWP and organizational performance in culturally diverse environments. This is one of the initial studies that examine the relationship between IM, KM processes, KWP and organizational performance in HEIs. Furthermore, this study contributes to the existing body of knowledge by conducting an in-depth empirical examination of IM, KM processes, KWP and OP in culturally diverse environments (i.e. China and Pakistan).Key PointsThis research examines the influence of internal marketing (IM) on knowledge management (KM) processes by using knowledge workers' productivity (KWP) as a mediator between knowledge management (KM) and organizational performance.Through the partly mediating effect of KWP, it was discovered that IM considerably influenced knowledge management processes and organizational performance in China, Pakistan and throughout the sample.The multi-group analysis indicates that KMPs have a statistically significant influence on KWP.
目的运用知识观理论,探讨内部营销对中国和巴基斯坦高等教育机构知识管理过程的影响。本研究探讨了知识管理过程与组织绩效之间的直接联系,以及通过知识工作者的生产力(KWP)与组织绩效之间的间接联系。设计/方法/方法从中国和巴基斯坦的高等教育机构收集数据,并报告了来自学术和行政人员(高等教育机构)的784份调查回复。研究结果表明,在中国、巴基斯坦和整体样本中,知识管理对知识管理过程有显著影响,知识管理过程通过知识效率的部分中介效应影响组织绩效。多组分析证实,在不同文化背景的高等学校中,知识管理过程对KWP的影响存在显著差异。在多元文化环境中,缺乏建立知识管理推动者(IM)、知识管理过程、KWP和组织绩效之间相互关系的研究。这是检验高等学校中IM、KM过程、KWP和组织绩效之间关系的初步研究之一。此外,本研究通过对多元文化环境(即中国和巴基斯坦)中的IM、KM过程、KWP和OP进行深入的实证研究,为现有知识体系做出了贡献。本研究以知识工作者的生产力(KWP)作为知识管理与组织绩效之间的中介,考察了内部营销(IM)对知识管理过程的影响。通过KWP的部分中介效应,我们发现,在中国、巴基斯坦和整个样本中,IM对知识管理过程和组织绩效有显著影响。多组分析表明,KMPs对KWP有统计学显著影响。
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引用次数: 2
Corporate digitalization, managerial power distance and corporate sustainability performance: evidence from China 企业数字化、管理层权力距离与企业可持续发展绩效:来自中国的证据
Pub Date : 2023-04-24 DOI: 10.1108/bpmj-11-2022-0551
Chengwei Zhang, Sultan Sikandar Mirza, Tanveer Ahsan, S. Usman
PurposeThis study aims to investigate the impact of managerial power distance on the corporate sustainability performance of Chinese firms and to explore the regulatory role of corporate digitalization in the Chinese capital market.Design/methodology/approachThe study collects data from 2,632 A-share Chinese non-financial firms listed on Shanghai and Shenzhen stock exchanges during the period from 2010 to 2020. The authors apply different panel data regression techniques (fixed effects, GMM-System) to investigate the impact of managerial power distance on corporate sustainability performance and to explore the regulatory role of corporate digitalization in the Chinese capital market.FindingsThe results of the study show a positive relationship between high managerial power distance and the sustainability performance of Chinese non-financial firms. This positive relationship is particularly pronounced in Chinese state-owned enterprises (SOEs). The results also show that corporate digitalization increases the sustainability performance of Chinese firms. Further, corporate digitalization weakens the positive relationship between high-power distance and the sustainability performance of Chinese firms. These results are robust to alternate sustainability performance measures and various regression techniques.Originality/valueTo the best of the authors' knowledge, this is the first study that investigates the regulating impact of corporate digitalization on the relationship between managerial power distance and corporate sustainability performance in China.
目的研究管理层权力距离对中国企业可持续发展绩效的影响,并探讨企业数字化在中国资本市场中的监管作用。设计/方法/方法本研究收集了2010年至2020年期间在上海和深圳证券交易所上市的2632家中国a股非金融公司的数据。本文运用不同的面板数据回归技术(固定效应、GMM-System)考察了管理层权力距离对企业可持续发展绩效的影响,并探讨了企业数字化在中国资本市场中的监管作用。研究结果表明,高管理层权力距离与中国非金融企业可持续发展绩效之间存在正相关关系。这种积极的关系在中国国有企业中尤为明显。研究结果还表明,企业数字化提高了中国企业的可持续发展绩效。此外,企业数字化削弱了高权力距离与中国企业可持续发展绩效之间的正相关关系。这些结果是稳健的替代可持续发展绩效措施和各种回归技术。据作者所知,本研究首次探讨了中国企业数字化对管理层权力距离与企业可持续发展绩效之间关系的调节作用。
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引用次数: 1
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Bus. Process. Manag. J.
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