Pub Date : 2023-05-31DOI: 10.1108/bpmj-10-2022-0474
Nidhi Gupta, Sultan Singh
PurposeThe paper aims to clarify the validity of the digital marketing model for software IT professionals. It proposes a model of buying behavior practices followed in digital era and outlining all six critical factors that were considered for developing this model. So the main objective of the study is to validate the success of digital marketing model through a survey-based results and case study analysis and synthesize the results for the success of digital marketing model for software development industry.Design/methodology/approachThe paper opted for an exploratory study using the structured questionnaire. The data were collected using online platform. The present study covers the analysis of a survey of 406 IT professionals from software development industry to understand their buying behavior through digital marketing. Regression technique has been used to find the important predictors of the digital marketing model with its impact on the demographic variables.FindingsThe paper provides empirical insights about digital marketing model whose validity has been checked by synthesizing the results of both overall and case study. The results show that predictors elucidate Durbin–Watson in the acceptable range and are suitable for the model.Research limitations/implicationsData were collected during Covid period. So it was quite a challenging task and moreover sample size could not be increased due to this problem.Practical implicationThe paper includes implications for the development of digital marketing model for software IT professionals. Finally, this study will contribute to the further research for many prominent researchers who express their doubts about the state and future of digital marketing studies, characterized by contradictory and confusing empirical findings. A larger quantitative study on IT companies' digital marketing from different regions is recommended as a future line of research in order to encourage the unique globalized level model development.Social implicationsMany organizations use digital marketing successfully since with the great amount of awareness generated about the digitalization among the customers has propelled for its development.Originality/valueThis paper fulfills an identified need to study how IT professional's digital buying marketing practices need to be studied.
{"title":"Success of digital marketing model for software development industry: validation of survey based results with case study analysis","authors":"Nidhi Gupta, Sultan Singh","doi":"10.1108/bpmj-10-2022-0474","DOIUrl":"https://doi.org/10.1108/bpmj-10-2022-0474","url":null,"abstract":"PurposeThe paper aims to clarify the validity of the digital marketing model for software IT professionals. It proposes a model of buying behavior practices followed in digital era and outlining all six critical factors that were considered for developing this model. So the main objective of the study is to validate the success of digital marketing model through a survey-based results and case study analysis and synthesize the results for the success of digital marketing model for software development industry.Design/methodology/approachThe paper opted for an exploratory study using the structured questionnaire. The data were collected using online platform. The present study covers the analysis of a survey of 406 IT professionals from software development industry to understand their buying behavior through digital marketing. Regression technique has been used to find the important predictors of the digital marketing model with its impact on the demographic variables.FindingsThe paper provides empirical insights about digital marketing model whose validity has been checked by synthesizing the results of both overall and case study. The results show that predictors elucidate Durbin–Watson in the acceptable range and are suitable for the model.Research limitations/implicationsData were collected during Covid period. So it was quite a challenging task and moreover sample size could not be increased due to this problem.Practical implicationThe paper includes implications for the development of digital marketing model for software IT professionals. Finally, this study will contribute to the further research for many prominent researchers who express their doubts about the state and future of digital marketing studies, characterized by contradictory and confusing empirical findings. A larger quantitative study on IT companies' digital marketing from different regions is recommended as a future line of research in order to encourage the unique globalized level model development.Social implicationsMany organizations use digital marketing successfully since with the great amount of awareness generated about the digitalization among the customers has propelled for its development.Originality/valueThis paper fulfills an identified need to study how IT professional's digital buying marketing practices need to be studied.","PeriodicalId":421014,"journal":{"name":"Bus. Process. Manag. J.","volume":"516 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116227515","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-23DOI: 10.1108/bpmj-12-2022-0639
Hisham Idrees, Jin Xu, Ny Avotra Andrianarivo Andriandafiarisoa Ralison, Maysa Kadyrova
PurposeGiven the critical role of green innovation (GI) in the manufacturing sector, this study builds a moderated mediation model to evaluate the influence of leadership and management support on GI, the mediating function of green knowledge acquisition, and the moderating role of green absorptive ability.Design/methodology/approachThe study employed a quantitative research approach with hierarchical regression analysis to assess the proposed relationships among the constructs on a sample of 371 executives from 117 large-sized manufacturing firms in Pakistan.FindingsThe research findings demonstrate that leadership and management support significantly affects both radical and incremental GI, with incremental green innovation being more positively affected than radical green innovation. Green knowledge acquisition partially mediates between leadership and management support, radical and incremental green innovation. Green knowledge acquisition moderates the association between leadership and management support and green knowledge acquisition and the link between leadership and management support and incremental GI. The findings also demonstrate that green knowledge acquisition's mediating effect on leadership and management support, and GI is more pronounced when green absorptive capacity is high.Research limitations/implicationsThis research is based on cross-sectional data gathered from manufacturing companies. Future studies should consider this differentiation between the enterprises since there are various sectors within the general manufacturing sector whose environmental effect is more or less polluting. This research focused exclusively on two aspects of GI (radical and incremental GI). It is feasible that additional GI constituents (i.e., product, process, and management GI) can significantly boost businesses' competitive advantage. This study recommends additional study into the potential moderating impacts of technological and market turbulence to better understand the relationship between these concepts since it is evident that internal and external factors influence GI.Practical implicationsThe study provides useful insights and an innovative way for manufacturing firms and authorities to prevent environmental deterioration and achieve sustainable green innovation through leadership and management support and green intangible resources.Originality/valueThis research concentrating on green environmental concerns and using RBV theory attempts to fill research gaps and sheds light on how leadership and management support promote both radical and incremental green innovation via the mediating and moderating roles of green knowledge acquisition and green absorptive capacity.
{"title":"Does leadership and management support facilitate green knowledge acquisition and green innovation: a moderated mediation approach","authors":"Hisham Idrees, Jin Xu, Ny Avotra Andrianarivo Andriandafiarisoa Ralison, Maysa Kadyrova","doi":"10.1108/bpmj-12-2022-0639","DOIUrl":"https://doi.org/10.1108/bpmj-12-2022-0639","url":null,"abstract":"PurposeGiven the critical role of green innovation (GI) in the manufacturing sector, this study builds a moderated mediation model to evaluate the influence of leadership and management support on GI, the mediating function of green knowledge acquisition, and the moderating role of green absorptive ability.Design/methodology/approachThe study employed a quantitative research approach with hierarchical regression analysis to assess the proposed relationships among the constructs on a sample of 371 executives from 117 large-sized manufacturing firms in Pakistan.FindingsThe research findings demonstrate that leadership and management support significantly affects both radical and incremental GI, with incremental green innovation being more positively affected than radical green innovation. Green knowledge acquisition partially mediates between leadership and management support, radical and incremental green innovation. Green knowledge acquisition moderates the association between leadership and management support and green knowledge acquisition and the link between leadership and management support and incremental GI. The findings also demonstrate that green knowledge acquisition's mediating effect on leadership and management support, and GI is more pronounced when green absorptive capacity is high.Research limitations/implicationsThis research is based on cross-sectional data gathered from manufacturing companies. Future studies should consider this differentiation between the enterprises since there are various sectors within the general manufacturing sector whose environmental effect is more or less polluting. This research focused exclusively on two aspects of GI (radical and incremental GI). It is feasible that additional GI constituents (i.e., product, process, and management GI) can significantly boost businesses' competitive advantage. This study recommends additional study into the potential moderating impacts of technological and market turbulence to better understand the relationship between these concepts since it is evident that internal and external factors influence GI.Practical implicationsThe study provides useful insights and an innovative way for manufacturing firms and authorities to prevent environmental deterioration and achieve sustainable green innovation through leadership and management support and green intangible resources.Originality/valueThis research concentrating on green environmental concerns and using RBV theory attempts to fill research gaps and sheds light on how leadership and management support promote both radical and incremental green innovation via the mediating and moderating roles of green knowledge acquisition and green absorptive capacity.","PeriodicalId":421014,"journal":{"name":"Bus. Process. Manag. J.","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130983145","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-17DOI: 10.1108/bpmj-11-2022-0578
Simone Caruso, M. Bruccoleri, A. Pietrosi, A. Scaccianoce
PurposeThe nature and amount of data that public organizations have to monitor to counteract corruption lead to a phenomenon called “KPI overload”, consisting of the business analyst feeling overwhelmed by the amount of information and resulting in the absence of appropriate control. The purpose of this study is to develop a solution based on Artificial Intelligence technology to avoid data overloading and, at the same time, under-controlling in business process monitoring.Design/methodology/approachThe authors adopted a design science research approach. The authors started by observing a specific problem in a real context (a healthcare organization); then conceptualized, designed and implemented a solution to the problem with the goal to develop knowledge that can be used to design solutions for similar problems. The proposed solution for business process monitoring integrates databases and self-service business intelligence for outlier detection and artificial intelligence for classification analysis.FindingsThe authors found the solution powerful to solve problems related to KPI overload in process monitoring. In the specific case study, the authors found that the combination of Business Intelligence and Artificial Intelligence can provide a significant contribution to the detection of fraud, corruption and/or policy misalignment in public organizations.Originality/valueThe authors provide a big-data-based solution to the problem of data overload in business process monitoring that does not sacrifice any monitored Key Performance Indicators and that also reduces the workload of the business analyst. The authors also developed and implemented this automated solution in a context where data sensitivity and privacy are critical issues.
{"title":"Artificial intelligence to counteract \"KPI overload\" in business process monitoring: the case of anti-corruption in public organizations","authors":"Simone Caruso, M. Bruccoleri, A. Pietrosi, A. Scaccianoce","doi":"10.1108/bpmj-11-2022-0578","DOIUrl":"https://doi.org/10.1108/bpmj-11-2022-0578","url":null,"abstract":"PurposeThe nature and amount of data that public organizations have to monitor to counteract corruption lead to a phenomenon called “KPI overload”, consisting of the business analyst feeling overwhelmed by the amount of information and resulting in the absence of appropriate control. The purpose of this study is to develop a solution based on Artificial Intelligence technology to avoid data overloading and, at the same time, under-controlling in business process monitoring.Design/methodology/approachThe authors adopted a design science research approach. The authors started by observing a specific problem in a real context (a healthcare organization); then conceptualized, designed and implemented a solution to the problem with the goal to develop knowledge that can be used to design solutions for similar problems. The proposed solution for business process monitoring integrates databases and self-service business intelligence for outlier detection and artificial intelligence for classification analysis.FindingsThe authors found the solution powerful to solve problems related to KPI overload in process monitoring. In the specific case study, the authors found that the combination of Business Intelligence and Artificial Intelligence can provide a significant contribution to the detection of fraud, corruption and/or policy misalignment in public organizations.Originality/valueThe authors provide a big-data-based solution to the problem of data overload in business process monitoring that does not sacrifice any monitored Key Performance Indicators and that also reduces the workload of the business analyst. The authors also developed and implemented this automated solution in a context where data sensitivity and privacy are critical issues.","PeriodicalId":421014,"journal":{"name":"Bus. Process. Manag. J.","volume":"140 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122949772","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-17DOI: 10.1108/bpmj-01-2023-0015
M. Saeed, Zafer Adiguzel, Imran Shafique, M. Kalyar, D. Abrudan
PurposeDrawing from dynamic capability (DC) theory, this study aims to investigate how big data analytics (BDA)-enabled dynamic capabilities (DCs) prompt firm performance. This study proposes that BDA-enabled DCs lead firms toward simultaneous exploration and exploitation of new knowledge about markets and products (i.e. marketing ambidexterity) which in turn improves firms' market and financial performance. This study also examines if environmental dynamism strengthens the aforementioned relationship.Design/methodology/approachThis study uses survey questionnaire and data were collected in the form of two heterogeneous samples from Turkey and Pakistan. Partial least square-structural equation modeling (PLS-SEM) was used to test the hypotheses.FindingsResults reveal that BDA-enabled DCs positively affect both dimensions of marketing ambidexterity (exploration and exploitation). Marketing exploration and exploitation have positive effects on firms' market and financial performance. Results also demonstrate that environmental dynamism moderates the link between BDA-enabled DCs and firms' marketing exploitation. The moderating effect for BDA-enabled DCs and firms' marketing exploration was not consistent across both samples.Research limitations/implicationsThis study contributes to the literature of BDA and marketing ambidexterity in the light of DC theory in a way that when and how the marketing ambidexterity, derived from BDA-enabled DCs, has a positive impact on firm performance. Moreover, findings imply that the development and enhancement of BDA-enabled DCs facilitate firms to calibrate marketing exploitation and exploration to seek new knowledge about markets and products and using such knowledge to achieve superior performance.Originality/valueThe novelty of present study is development of dynamic capabilities-based framework which sheds light on the role of big data for sensing, seizing and (re)configuring firms' resources to develop marketing ambidextrous capabilities in order to stay successful. From methodological perspective, this study uses two heterogeneous samples to assess robustness of results for ensuring greater generalizability and theoretical resonance.
{"title":"Big data analytics-enabled dynamic capabilities and firm performance: examining the roles of marketing ambidexterity and environmental dynamism","authors":"M. Saeed, Zafer Adiguzel, Imran Shafique, M. Kalyar, D. Abrudan","doi":"10.1108/bpmj-01-2023-0015","DOIUrl":"https://doi.org/10.1108/bpmj-01-2023-0015","url":null,"abstract":"PurposeDrawing from dynamic capability (DC) theory, this study aims to investigate how big data analytics (BDA)-enabled dynamic capabilities (DCs) prompt firm performance. This study proposes that BDA-enabled DCs lead firms toward simultaneous exploration and exploitation of new knowledge about markets and products (i.e. marketing ambidexterity) which in turn improves firms' market and financial performance. This study also examines if environmental dynamism strengthens the aforementioned relationship.Design/methodology/approachThis study uses survey questionnaire and data were collected in the form of two heterogeneous samples from Turkey and Pakistan. Partial least square-structural equation modeling (PLS-SEM) was used to test the hypotheses.FindingsResults reveal that BDA-enabled DCs positively affect both dimensions of marketing ambidexterity (exploration and exploitation). Marketing exploration and exploitation have positive effects on firms' market and financial performance. Results also demonstrate that environmental dynamism moderates the link between BDA-enabled DCs and firms' marketing exploitation. The moderating effect for BDA-enabled DCs and firms' marketing exploration was not consistent across both samples.Research limitations/implicationsThis study contributes to the literature of BDA and marketing ambidexterity in the light of DC theory in a way that when and how the marketing ambidexterity, derived from BDA-enabled DCs, has a positive impact on firm performance. Moreover, findings imply that the development and enhancement of BDA-enabled DCs facilitate firms to calibrate marketing exploitation and exploration to seek new knowledge about markets and products and using such knowledge to achieve superior performance.Originality/valueThe novelty of present study is development of dynamic capabilities-based framework which sheds light on the role of big data for sensing, seizing and (re)configuring firms' resources to develop marketing ambidextrous capabilities in order to stay successful. From methodological perspective, this study uses two heterogeneous samples to assess robustness of results for ensuring greater generalizability and theoretical resonance.","PeriodicalId":421014,"journal":{"name":"Bus. Process. Manag. J.","volume":"59 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124649531","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-15DOI: 10.1108/bpmj-10-2022-0534
Muhammad Faisal Malik
PurposeThe current study highlights the dark side of a perfectionist leader hindering in business processes and also investigates its impact on procrastination through workplace incivility, psychological distress, and psychological detachment by using the tenet of conservation of resource theory. Positivism research philosophy was adopted, followed by a deductive approach.Design/methodology/approachThe survey technique was used to collect the quantitative data from the employees working in public sector organizations. 364 samples were collected and analyzed using SEM-Mplus techniques, where structured and measurement models were produced and interpreted accordingly.FindingsThe results suggested that perfectionist leaders become a source for their followers to involve in procrastination because of depletion of ego and psychological resources. The results supported the chain of mediation and both paths of perfectionist leaders, workplace incivility, psychological detachment, and procrastination and perfectionist leaders, workplace incivility, psychological distress, and procrastination.Originality/valueThe results and dynamics of the current study provided some meaningful managerial and theoretical implications and future research directions for the researchers. The study contributes significantly to the body of literature since it captures and analyzes the overlooked elements in the context of perfectionist leaders.
{"title":"\"Perfectionism is a debacle\" how a perfectionist leader hinders in business processes? A multiple mediated model","authors":"Muhammad Faisal Malik","doi":"10.1108/bpmj-10-2022-0534","DOIUrl":"https://doi.org/10.1108/bpmj-10-2022-0534","url":null,"abstract":"PurposeThe current study highlights the dark side of a perfectionist leader hindering in business processes and also investigates its impact on procrastination through workplace incivility, psychological distress, and psychological detachment by using the tenet of conservation of resource theory. Positivism research philosophy was adopted, followed by a deductive approach.Design/methodology/approachThe survey technique was used to collect the quantitative data from the employees working in public sector organizations. 364 samples were collected and analyzed using SEM-Mplus techniques, where structured and measurement models were produced and interpreted accordingly.FindingsThe results suggested that perfectionist leaders become a source for their followers to involve in procrastination because of depletion of ego and psychological resources. The results supported the chain of mediation and both paths of perfectionist leaders, workplace incivility, psychological detachment, and procrastination and perfectionist leaders, workplace incivility, psychological distress, and procrastination.Originality/valueThe results and dynamics of the current study provided some meaningful managerial and theoretical implications and future research directions for the researchers. The study contributes significantly to the body of literature since it captures and analyzes the overlooked elements in the context of perfectionist leaders.","PeriodicalId":421014,"journal":{"name":"Bus. Process. Manag. J.","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133274497","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-09DOI: 10.1108/bpmj-08-2022-0368
Ercan Akan
PurposeThe aim of this study is to provide a holistic analysis of all possible maritime business logistics processes related to import and export shipments in a fuzzy environment through a case study of a maritime logistics company based on the as-is and to-be models within business process management (BPM).Design/methodology/approachThe analyses considered the following perspectives: (i) in the stage of the process identification, the definition of the problem was carried out; (ii) in the stage of the process discovery, ocean department was divided into ocean export/import operation departments; ocean export/import operation were divided into freight collect/prepaid operation processes; ocean export/import logistics activity groups were broken down into sub-activities for freight collect/prepaid operation; the logistics activity groups and their sub-activities were defined; each sub-activity as either operation or documentation process group was classified; the durations of sub-activities were evaluated by decision-makers (DMs) as fuzzy sets (FSs); the monthly total jobs activities were estimated by DMs as FSs; the applied to monthly jobs activities of total shipments were estimated by DMs as FSs; the durations of each sub-activities were aggregated; the duration of the logistics activity groups and the sub-activities for per job were calculated; the cumulative workload of logistics activity groups and sub-activities were calculated; the duration of sub-activities for per job as operation or documentation departments were calculated, (iii) in the stage of the process analysis, cumulative ocean export/import workload as operation or documentation for freight collect/prepaid were calculated; duration of activity groups and sub-activities for per job as operation or documentation were calculated; cumulative workload activity groups and sub-activities as operation or documentation were calculated, (iv) in the stage of the process redesign, cumulative workload, process cycle time as operation and documentation group and required labor force were calculated; the process cycle time of the theoretical, the as-is model and the to-be model were calculated: (i) the theoretical minimum process cycle time without resource were calculated by the critical path method (CPM), (ii) the process cycle time of the as-is model perspective with the 1 person resource constraint and (iii) the process cycle time of the to-be model perspective with the 2-person resource constraint were calculated by the resource constrained project scheduling problem (RCPSP) method.FindingsThe methodology for analyzing the ocean department operation process was successfully implemented in a real-life case study. It is observed that the results of the to-be model can be applicable for the company. The BPM-proposed methodology is applicable for the maritime logistics industry in the present study; however, it can be applied to other companies in maritime logistics as well as other industrie
{"title":"A holistic analysis of maritime logistics process in fuzzy environment in terms of business process management","authors":"Ercan Akan","doi":"10.1108/bpmj-08-2022-0368","DOIUrl":"https://doi.org/10.1108/bpmj-08-2022-0368","url":null,"abstract":"PurposeThe aim of this study is to provide a holistic analysis of all possible maritime business logistics processes related to import and export shipments in a fuzzy environment through a case study of a maritime logistics company based on the as-is and to-be models within business process management (BPM).Design/methodology/approachThe analyses considered the following perspectives: (i) in the stage of the process identification, the definition of the problem was carried out; (ii) in the stage of the process discovery, ocean department was divided into ocean export/import operation departments; ocean export/import operation were divided into freight collect/prepaid operation processes; ocean export/import logistics activity groups were broken down into sub-activities for freight collect/prepaid operation; the logistics activity groups and their sub-activities were defined; each sub-activity as either operation or documentation process group was classified; the durations of sub-activities were evaluated by decision-makers (DMs) as fuzzy sets (FSs); the monthly total jobs activities were estimated by DMs as FSs; the applied to monthly jobs activities of total shipments were estimated by DMs as FSs; the durations of each sub-activities were aggregated; the duration of the logistics activity groups and the sub-activities for per job were calculated; the cumulative workload of logistics activity groups and sub-activities were calculated; the duration of sub-activities for per job as operation or documentation departments were calculated, (iii) in the stage of the process analysis, cumulative ocean export/import workload as operation or documentation for freight collect/prepaid were calculated; duration of activity groups and sub-activities for per job as operation or documentation were calculated; cumulative workload activity groups and sub-activities as operation or documentation were calculated, (iv) in the stage of the process redesign, cumulative workload, process cycle time as operation and documentation group and required labor force were calculated; the process cycle time of the theoretical, the as-is model and the to-be model were calculated: (i) the theoretical minimum process cycle time without resource were calculated by the critical path method (CPM), (ii) the process cycle time of the as-is model perspective with the 1 person resource constraint and (iii) the process cycle time of the to-be model perspective with the 2-person resource constraint were calculated by the resource constrained project scheduling problem (RCPSP) method.FindingsThe methodology for analyzing the ocean department operation process was successfully implemented in a real-life case study. It is observed that the results of the to-be model can be applicable for the company. The BPM-proposed methodology is applicable for the maritime logistics industry in the present study; however, it can be applied to other companies in maritime logistics as well as other industrie","PeriodicalId":421014,"journal":{"name":"Bus. Process. Manag. J.","volume":"107 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131845703","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-02DOI: 10.1108/bpmj-07-2022-0323
Siying Wang, Haiqing Hu, Zhiguang Zhang
PurposeThis study analyzes in-depth how knowledge-intensive small and medium-sized enterprises (SMEs) can achieve higher new product development (NPD) process performance in the epidemic era and examine the internal development mechanism of knowledge-intensive SMEs in the process of continuous digital transformation.Design/methodology/approachThis issue is tested with partial least squares on data collected via a survey conducted from November 2021 to February 2022. The sample comprises 487 knowledge-intensive SMEs operating in China.FindingsThe results indicate that one form of cross-functional ambidexterity, market development strategy (MDS), plays an important role in process performance from an inside-out financial perspective and an outside-in customer perspective. Simultaneously, product innovation efficiency (PIE) mediates the relationship between MDS and the above results. Big data analytics capabilities (BDACs) positively regulate the relationship between MDS and PIE.Research limitations/implicationsThe authors do not consider other contingency factors. Future research should introduce influential factors such as leadership and competitive intensity to further distinguish the effects of MDS on NPD process performance.Practical implicationsThe study findings offer suggestions to help knowledge-intensive SME managers better manage their NPD process by making better use of their limited resources in developing countries such as China.Originality/valueThis study is one of only a few to adopt a process-oriented perspective to specifically examine how one form of cross-functional ambidexterity, MDS, impacts knowledge-intensive SME process performance in the epidemic era. This study also extends the theoretical framework of cross-functional ambidexterity to BDAC research.
{"title":"Market development strategy and process performance of knowledge-intensive SMEs in the epidemic era: a process-oriented perspective","authors":"Siying Wang, Haiqing Hu, Zhiguang Zhang","doi":"10.1108/bpmj-07-2022-0323","DOIUrl":"https://doi.org/10.1108/bpmj-07-2022-0323","url":null,"abstract":"PurposeThis study analyzes in-depth how knowledge-intensive small and medium-sized enterprises (SMEs) can achieve higher new product development (NPD) process performance in the epidemic era and examine the internal development mechanism of knowledge-intensive SMEs in the process of continuous digital transformation.Design/methodology/approachThis issue is tested with partial least squares on data collected via a survey conducted from November 2021 to February 2022. The sample comprises 487 knowledge-intensive SMEs operating in China.FindingsThe results indicate that one form of cross-functional ambidexterity, market development strategy (MDS), plays an important role in process performance from an inside-out financial perspective and an outside-in customer perspective. Simultaneously, product innovation efficiency (PIE) mediates the relationship between MDS and the above results. Big data analytics capabilities (BDACs) positively regulate the relationship between MDS and PIE.Research limitations/implicationsThe authors do not consider other contingency factors. Future research should introduce influential factors such as leadership and competitive intensity to further distinguish the effects of MDS on NPD process performance.Practical implicationsThe study findings offer suggestions to help knowledge-intensive SME managers better manage their NPD process by making better use of their limited resources in developing countries such as China.Originality/valueThis study is one of only a few to adopt a process-oriented perspective to specifically examine how one form of cross-functional ambidexterity, MDS, impacts knowledge-intensive SME process performance in the epidemic era. This study also extends the theoretical framework of cross-functional ambidexterity to BDAC research.","PeriodicalId":421014,"journal":{"name":"Bus. Process. Manag. J.","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127227777","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-28DOI: 10.1108/bpmj-10-2022-0503
A. Abdallah, Salah Alhyari, Nour A. Alfar
PurposeThis study examines the impact of supply chain quality management (SCQM) on supply chain integration (SCI), operational performance (OP) and market performance (MP). The mediating impacts of SCI and OP on the SCQM–MP relationship are also explored and the indirect impact of SCQM on OP via SCI is investigated.Design/methodology/approachThe study population included all Jordanian manufacturing firms. Data were collected through self-administered questionnaires filled out by a randomly selected sample of 267 participants from various industries. The model of this study was assessed for validity and reliability, which were found to be satisfactory. Research hypotheses were tested using structural equation modeling (SEM) with Analysis of a Moment Structures (AMOS) software.FindingsThe findings have important implications for the direct and indirect impacts of SCQM on MP. While the direct impact was found to be insignificant, SCI and OP were found to fully mediate the SCQM–MP relationship. The findings also demonstrated that the impact of SCI on OP was insignificant; likewise, the mediating impact of SCI on SCQM–OP was insignificant.Originality/valueThis study fills a knowledge gap regarding the impact of SCQM on MP. This study is one of the first studies to explore the mediating impacts of SC and operational capabilities in terms of SCI and OP on the SCQM–MP relationship. This study is also one of the first to explore the indirect impact of SCQM on OP via SCI. This study conceptualizes SCQM as collaborative quality management (OP) practices that are externally focused to include upstream and downstream members of the SC.
{"title":"Exploring the impact of supply chain quality management on market performance: the mediating roles of supply chain integration and operational performance","authors":"A. Abdallah, Salah Alhyari, Nour A. Alfar","doi":"10.1108/bpmj-10-2022-0503","DOIUrl":"https://doi.org/10.1108/bpmj-10-2022-0503","url":null,"abstract":"PurposeThis study examines the impact of supply chain quality management (SCQM) on supply chain integration (SCI), operational performance (OP) and market performance (MP). The mediating impacts of SCI and OP on the SCQM–MP relationship are also explored and the indirect impact of SCQM on OP via SCI is investigated.Design/methodology/approachThe study population included all Jordanian manufacturing firms. Data were collected through self-administered questionnaires filled out by a randomly selected sample of 267 participants from various industries. The model of this study was assessed for validity and reliability, which were found to be satisfactory. Research hypotheses were tested using structural equation modeling (SEM) with Analysis of a Moment Structures (AMOS) software.FindingsThe findings have important implications for the direct and indirect impacts of SCQM on MP. While the direct impact was found to be insignificant, SCI and OP were found to fully mediate the SCQM–MP relationship. The findings also demonstrated that the impact of SCI on OP was insignificant; likewise, the mediating impact of SCI on SCQM–OP was insignificant.Originality/valueThis study fills a knowledge gap regarding the impact of SCQM on MP. This study is one of the first studies to explore the mediating impacts of SC and operational capabilities in terms of SCI and OP on the SCQM–MP relationship. This study is also one of the first to explore the indirect impact of SCQM on OP via SCI. This study conceptualizes SCQM as collaborative quality management (OP) practices that are externally focused to include upstream and downstream members of the SC.","PeriodicalId":421014,"journal":{"name":"Bus. Process. Manag. J.","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115475703","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-27DOI: 10.1108/bpmj-09-2022-0457
U. Sahibzada, Ayesha Mumtaz
PurposeConstructed upon knowledge-based view theory, this study investigates the influence of internal marketing (IM) on knowledge management (KM) processes in higher educational institutes (HEIs) in China and Pakistan. The study investigates the direct link between KM processes and organizational performance and indirect links via knowledge workers' productivity (KWP).Design/methodology/approachData were collected from HEIs in China and Pakistan, and 784 survey responses were reported from academic and administrative staff (HEIs).FindingsThe result revealed that IM has a significant impact on KM processes, and KM processes impact organizational performance via the partial mediating effect of KWP in China, Pakistan and the overall sample. The multi-group analysis confirmed the substantial differential effect of KM processes on KWP in culturally different HEIs.Originality/valueA lack of research establishes the inter-relationship between KM enabler (IM), KM processes, KWP and organizational performance in culturally diverse environments. This is one of the initial studies that examine the relationship between IM, KM processes, KWP and organizational performance in HEIs. Furthermore, this study contributes to the existing body of knowledge by conducting an in-depth empirical examination of IM, KM processes, KWP and OP in culturally diverse environments (i.e. China and Pakistan).Key PointsThis research examines the influence of internal marketing (IM) on knowledge management (KM) processes by using knowledge workers' productivity (KWP) as a mediator between knowledge management (KM) and organizational performance.Through the partly mediating effect of KWP, it was discovered that IM considerably influenced knowledge management processes and organizational performance in China, Pakistan and throughout the sample.The multi-group analysis indicates that KMPs have a statistically significant influence on KWP.
{"title":"Knowledge management processes toward organizational performance - a knowledge-based view perspective: an analogy of emerging and developing economies","authors":"U. Sahibzada, Ayesha Mumtaz","doi":"10.1108/bpmj-09-2022-0457","DOIUrl":"https://doi.org/10.1108/bpmj-09-2022-0457","url":null,"abstract":"PurposeConstructed upon knowledge-based view theory, this study investigates the influence of internal marketing (IM) on knowledge management (KM) processes in higher educational institutes (HEIs) in China and Pakistan. The study investigates the direct link between KM processes and organizational performance and indirect links via knowledge workers' productivity (KWP).Design/methodology/approachData were collected from HEIs in China and Pakistan, and 784 survey responses were reported from academic and administrative staff (HEIs).FindingsThe result revealed that IM has a significant impact on KM processes, and KM processes impact organizational performance via the partial mediating effect of KWP in China, Pakistan and the overall sample. The multi-group analysis confirmed the substantial differential effect of KM processes on KWP in culturally different HEIs.Originality/valueA lack of research establishes the inter-relationship between KM enabler (IM), KM processes, KWP and organizational performance in culturally diverse environments. This is one of the initial studies that examine the relationship between IM, KM processes, KWP and organizational performance in HEIs. Furthermore, this study contributes to the existing body of knowledge by conducting an in-depth empirical examination of IM, KM processes, KWP and OP in culturally diverse environments (i.e. China and Pakistan).Key PointsThis research examines the influence of internal marketing (IM) on knowledge management (KM) processes by using knowledge workers' productivity (KWP) as a mediator between knowledge management (KM) and organizational performance.Through the partly mediating effect of KWP, it was discovered that IM considerably influenced knowledge management processes and organizational performance in China, Pakistan and throughout the sample.The multi-group analysis indicates that KMPs have a statistically significant influence on KWP.","PeriodicalId":421014,"journal":{"name":"Bus. Process. Manag. J.","volume":"107 6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134467325","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-24DOI: 10.1108/bpmj-11-2022-0551
Chengwei Zhang, Sultan Sikandar Mirza, Tanveer Ahsan, S. Usman
PurposeThis study aims to investigate the impact of managerial power distance on the corporate sustainability performance of Chinese firms and to explore the regulatory role of corporate digitalization in the Chinese capital market.Design/methodology/approachThe study collects data from 2,632 A-share Chinese non-financial firms listed on Shanghai and Shenzhen stock exchanges during the period from 2010 to 2020. The authors apply different panel data regression techniques (fixed effects, GMM-System) to investigate the impact of managerial power distance on corporate sustainability performance and to explore the regulatory role of corporate digitalization in the Chinese capital market.FindingsThe results of the study show a positive relationship between high managerial power distance and the sustainability performance of Chinese non-financial firms. This positive relationship is particularly pronounced in Chinese state-owned enterprises (SOEs). The results also show that corporate digitalization increases the sustainability performance of Chinese firms. Further, corporate digitalization weakens the positive relationship between high-power distance and the sustainability performance of Chinese firms. These results are robust to alternate sustainability performance measures and various regression techniques.Originality/valueTo the best of the authors' knowledge, this is the first study that investigates the regulating impact of corporate digitalization on the relationship between managerial power distance and corporate sustainability performance in China.
{"title":"Corporate digitalization, managerial power distance and corporate sustainability performance: evidence from China","authors":"Chengwei Zhang, Sultan Sikandar Mirza, Tanveer Ahsan, S. Usman","doi":"10.1108/bpmj-11-2022-0551","DOIUrl":"https://doi.org/10.1108/bpmj-11-2022-0551","url":null,"abstract":"PurposeThis study aims to investigate the impact of managerial power distance on the corporate sustainability performance of Chinese firms and to explore the regulatory role of corporate digitalization in the Chinese capital market.Design/methodology/approachThe study collects data from 2,632 A-share Chinese non-financial firms listed on Shanghai and Shenzhen stock exchanges during the period from 2010 to 2020. The authors apply different panel data regression techniques (fixed effects, GMM-System) to investigate the impact of managerial power distance on corporate sustainability performance and to explore the regulatory role of corporate digitalization in the Chinese capital market.FindingsThe results of the study show a positive relationship between high managerial power distance and the sustainability performance of Chinese non-financial firms. This positive relationship is particularly pronounced in Chinese state-owned enterprises (SOEs). The results also show that corporate digitalization increases the sustainability performance of Chinese firms. Further, corporate digitalization weakens the positive relationship between high-power distance and the sustainability performance of Chinese firms. These results are robust to alternate sustainability performance measures and various regression techniques.Originality/valueTo the best of the authors' knowledge, this is the first study that investigates the regulating impact of corporate digitalization on the relationship between managerial power distance and corporate sustainability performance in China.","PeriodicalId":421014,"journal":{"name":"Bus. Process. Manag. J.","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129228214","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}