{"title":"All the World Is Data and We But the Ciphers in It…. William Shakespere 1992","authors":"A. Walsh","doi":"10.4324/9780429343926-4","DOIUrl":"https://doi.org/10.4324/9780429343926-4","url":null,"abstract":"","PeriodicalId":422871,"journal":{"name":"Assessment and Accountability In Reference Work","volume":"60 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-12-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132128840","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-12-05DOI: 10.4324/9780429343926-20
Susan G. Blandy
{"title":"What Do Faculty Want?","authors":"Susan G. Blandy","doi":"10.4324/9780429343926-20","DOIUrl":"https://doi.org/10.4324/9780429343926-20","url":null,"abstract":"","PeriodicalId":422871,"journal":{"name":"Assessment and Accountability In Reference Work","volume":"70 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-12-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116679762","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Evaluation and assessment of reference services, reference collections, and reference librarians at academic libraries is a concern shared by many. New methods and criteria are debated extensively in library literature. Rarely, however, has any attention been given to the concepts of diversity and multiculturalism when planning strategies for assessing and evaluating staff and collections. Perhaps with the advent of curriculum that supports pluralism and the changing demographics of many communities and campuses, the time has come to examine the commitment reference departments are willing to make to strengthen and diversify their staff and collections.
{"title":"Assessing and Evaluating Diversity in the Reference Department","authors":"D. A. Curry","doi":"10.1300/J120V17N38_14","DOIUrl":"https://doi.org/10.1300/J120V17N38_14","url":null,"abstract":"Evaluation and assessment of reference services, reference collections, and reference librarians at academic libraries is a concern shared by many. New methods and criteria are debated extensively in library literature. Rarely, however, has any attention been given to the concepts of diversity and multiculturalism when planning strategies for assessing and evaluating staff and collections. Perhaps with the advent of curriculum that supports pluralism and the changing demographics of many communities and campuses, the time has come to examine the commitment reference departments are willing to make to strengthen and diversify their staff and collections.","PeriodicalId":422871,"journal":{"name":"Assessment and Accountability In Reference Work","volume":"230 ","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1992-08-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134092568","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Due to the public nature of reference work, librarians need to be accountable to the patrons that they serve. A high level of performance at the reference desk generates good public relations and creates an atmosphere in which patrons are encouraged about returning to the library, whereas poor performance reflects poorly on the library as a whole. In addition to this direct accountability to patrons, reference librarians should be measured on their accountability to their colleagues, the library administration, and the profession as a whole. Several methods have been developed to evaluate the performance of reference librarians. Most such methods concentrate on the accuracy of the response to the patron's question and neglect the process involved in obtaining that answer. Unfortunately, this method of fact-based evaluation does not reflect the needs of patrons at most reference desks. This paper proposes a method for evaluating reference performance based upon behavioral factors. In addition, some specifi...
{"title":"Wrong Questions, Wrong Answers: Behavioral vs. Factual Evaluation of Reference Service","authors":"D. Tyckoson","doi":"10.1300/J120V17N38_18","DOIUrl":"https://doi.org/10.1300/J120V17N38_18","url":null,"abstract":"Due to the public nature of reference work, librarians need to be accountable to the patrons that they serve. A high level of performance at the reference desk generates good public relations and creates an atmosphere in which patrons are encouraged about returning to the library, whereas poor performance reflects poorly on the library as a whole. In addition to this direct accountability to patrons, reference librarians should be measured on their accountability to their colleagues, the library administration, and the profession as a whole. Several methods have been developed to evaluate the performance of reference librarians. Most such methods concentrate on the accuracy of the response to the patron's question and neglect the process involved in obtaining that answer. Unfortunately, this method of fact-based evaluation does not reflect the needs of patrons at most reference desks. This paper proposes a method for evaluating reference performance based upon behavioral factors. In addition, some specifi...","PeriodicalId":422871,"journal":{"name":"Assessment and Accountability In Reference Work","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1992-08-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115566813","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The questions of expectation of privacy by the patron and the accountability of he reference librarian to ensure privacy are explored. Discussion reveals lhat different patron types have different expectations of confidentiality. Librarians have an ethical accountability based on ALA Codes of Ethics, but social and personal conflicts may arise. The reference librarian has no legal accountability to protect the patron's confidentiality during a reference interview. Although the Codes need to protect the librarian more and reflect the dualities, there may be no resolution to conflicts between professional and personal integrity.
{"title":"Privacy and Accountability at the Reference Desk","authors":"Rosemary A. Del Vecchio","doi":"10.1300/J120V17N38_16","DOIUrl":"https://doi.org/10.1300/J120V17N38_16","url":null,"abstract":"The questions of expectation of privacy by the patron and the accountability of he reference librarian to ensure privacy are explored. Discussion reveals lhat different patron types have different expectations of confidentiality. Librarians have an ethical accountability based on ALA Codes of Ethics, but social and personal conflicts may arise. The reference librarian has no legal accountability to protect the patron's confidentiality during a reference interview. Although the Codes need to protect the librarian more and reflect the dualities, there may be no resolution to conflicts between professional and personal integrity.","PeriodicalId":422871,"journal":{"name":"Assessment and Accountability In Reference Work","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1992-08-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123094197","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Two prevalent systems of organizing bound and current periodical collections in academic libraries are the open stack and the closed stack methods. This paper examines, by means of a survey, which method is used by selected two-year colleges in New York State. The initial purpose of the survey was to determine whether open or closed stacks were a significant factor in the loss of periodicals. The survey was sent to 31 libraries; 27 libraries responded, all apparently satisfied with their current system. The response showed that when theft was a problem, libraries with open stacks noted a greater loss of periodicals.
{"title":"Open vs. Closed Stacks for Academic Library Periodical Collections","authors":"Gretchen Roberts","doi":"10.1300/J120V17N38_25","DOIUrl":"https://doi.org/10.1300/J120V17N38_25","url":null,"abstract":"Two prevalent systems of organizing bound and current periodical collections in academic libraries are the open stack and the closed stack methods. This paper examines, by means of a survey, which method is used by selected two-year colleges in New York State. The initial purpose of the survey was to determine whether open or closed stacks were a significant factor in the loss of periodicals. The survey was sent to 31 libraries; 27 libraries responded, all apparently satisfied with their current system. The response showed that when theft was a problem, libraries with open stacks noted a greater loss of periodicals.","PeriodicalId":422871,"journal":{"name":"Assessment and Accountability In Reference Work","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1992-08-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128071157","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Toledo-Lucas County Public Library is, by all accounts, a unique public library. Located in an area of decreasing population and rising unemployment, use of the county-wide system is at an all-time high. In a county with only 462,361 residents, T-LCPL circulated 5,849,356 items in 1991, an average of 12.7 items per capita. This figure puts the library system in the top 10% of the nation. But will the library continue its apparent success story with threatened operating budget cuts and a recently failed bond levy? This article purports to answer that question by examining how the library system monitors itself and its standing in the community, and, perhaps more importantly, how the library system prepares its workforce to provide quality assistance to the general public. The article will discuss citizens surveys of the past ten years, usage statistics now readily available through computer programs, and in-house studies undertaken periodically to determine the quality of reference service. Secondly, the a...
{"title":"Assessment and Accountability at Toledo-Lucas County Public Library","authors":"Jane Pinkston","doi":"10.1300/J120V17N38_06","DOIUrl":"https://doi.org/10.1300/J120V17N38_06","url":null,"abstract":"Toledo-Lucas County Public Library is, by all accounts, a unique public library. Located in an area of decreasing population and rising unemployment, use of the county-wide system is at an all-time high. In a county with only 462,361 residents, T-LCPL circulated 5,849,356 items in 1991, an average of 12.7 items per capita. This figure puts the library system in the top 10% of the nation. But will the library continue its apparent success story with threatened operating budget cuts and a recently failed bond levy? This article purports to answer that question by examining how the library system monitors itself and its standing in the community, and, perhaps more importantly, how the library system prepares its workforce to provide quality assistance to the general public. The article will discuss citizens surveys of the past ten years, usage statistics now readily available through computer programs, and in-house studies undertaken periodically to determine the quality of reference service. Secondly, the a...","PeriodicalId":422871,"journal":{"name":"Assessment and Accountability In Reference Work","volume":"146 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1992-08-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121230697","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The evaluation of reference service is complex and subjective, because reference service itself is complex and subjective. Reference service is more easily evaluated if its facets are judged against corresponding, known criteria. The core facet of reference service, for an automated library, is its online public access catalog (OPAC). Although the library literature contains numerous papers on the functional and performance evaluation of OPACs, as well as on the evaluation of many facets of reference service, it presents little assistance for the evaluation of OPACs as the central facet of reference service. In order to alleviate this lack, this paper evaluates OPACs as if they were any other reference tool, judging them against Norman D. Stevens' classic eighteen criteria for the evaluation of reference books. A selective bibiography of works on both OPAC and reference book evaluation is included.
参考咨询服务的评价是复杂的、主观的，因为参考咨询服务本身是复杂的、主观的。如果参考服务的各个方面是根据相应的、已知的标准来判断的，那么它就更容易得到评价。参考咨询服务的核心是自动化图书馆的在线公共访问目录(OPAC)。虽然图书馆文献包含了许多关于opac的功能和性能评价的论文，以及关于参考咨询服务的许多方面的评价，但它对作为参考咨询服务中心方面的opac的评价几乎没有帮助。为了缓解这一不足，本文将opac作为任何其他参考工具进行评估，并根据诺曼·d·史蒂文斯(Norman D. Stevens)的经典参考书评价标准对其进行评价。一个选择性的传记作品对OPAC和参考书评价包括在内。
{"title":"Evaluating OPACs, or, OPACs Are Reference Tools, Too!","authors":"Lynne M. Martin","doi":"10.1300/J120V17N38_22","DOIUrl":"https://doi.org/10.1300/J120V17N38_22","url":null,"abstract":"The evaluation of reference service is complex and subjective, because reference service itself is complex and subjective. Reference service is more easily evaluated if its facets are judged against corresponding, known criteria. The core facet of reference service, for an automated library, is its online public access catalog (OPAC). Although the library literature contains numerous papers on the functional and performance evaluation of OPACs, as well as on the evaluation of many facets of reference service, it presents little assistance for the evaluation of OPACs as the central facet of reference service. In order to alleviate this lack, this paper evaluates OPACs as if they were any other reference tool, judging them against Norman D. Stevens' classic eighteen criteria for the evaluation of reference books. A selective bibiography of works on both OPAC and reference book evaluation is included.","PeriodicalId":422871,"journal":{"name":"Assessment and Accountability In Reference Work","volume":"118 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1992-08-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128156685","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Accountability in Book Acquisition and Weeding","authors":"Harold J. Ettelt","doi":"10.1300/J120V17N38_27","DOIUrl":"https://doi.org/10.1300/J120V17N38_27","url":null,"abstract":"","PeriodicalId":422871,"journal":{"name":"Assessment and Accountability In Reference Work","volume":"78 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1992-08-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133013288","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Unlike many reference librarians, special librarians have always found themselves in the position of having to prove the value of their information centers, information services, and even themselves. Now, more than ever, it is important for the special librarian to be prepared to document the worth of the provided services and facilities to satisfy both the user and the administrators.
{"title":"Special Libraries Assessment or Marketing the Special Library","authors":"Mary L. Strife","doi":"10.1300/J120V17N38_07","DOIUrl":"https://doi.org/10.1300/J120V17N38_07","url":null,"abstract":"Unlike many reference librarians, special librarians have always found themselves in the position of having to prove the value of their information centers, information services, and even themselves. Now, more than ever, it is important for the special librarian to be prepared to document the worth of the provided services and facilities to satisfy both the user and the administrators.","PeriodicalId":422871,"journal":{"name":"Assessment and Accountability In Reference Work","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1992-08-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124992926","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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