Pub Date : 2016-06-01DOI: 10.18820/24150487/AS23I1.3
Lesetja Godley Mabona, W. Shakantu
Programme management remains a challenging management practice in the Northern Cape Department of Health (NCDoH), particularly when a health facility project has to integrate the components of construction management and operations management in order to attain the benefits of strategic importance. The Northern Cape Department of Health consists of various administrative programmes that are supposed to work together in order to attain the benefits of strategic importance. The inability to integrate construction management and operations management is attributed to poor programme management coordination within the Northern Cape Department of Health. This article reports the findings of a case study which determined how programme management coordination among the administrative programmes in the Provincial Office of the NCDoH, Z. F. Mqcawu District Office and the hospital that underwent revitalisation could be improved during the construction of a health-care facility. Data was obtained through interviews with personnel in the three sectors (provincial office of the NCDoH, district office of the Department of Health, and the hospital that underwent revitalisation) directly involved in the delivery of the infrastructure component of the project and preparations operationalisation of the health facility after completion and handover. The results of the study revealed the inability by the NCDoH to integrate both construction management and operations management, due the poor programme management coordination when a health facility project serves as a means for the delivery of health services after handover. Furthermore, the research revealed, among others, functional silos, lack of skills and knowledge for the identification of the critical success factors relevant for integration of construction and operations management as the contributing factors to poor programme management. Keywords : Programme management, critical success factors, functional silos, construction management, operations management, benefits management.
在北开普省卫生部，方案管理仍然是一项具有挑战性的管理做法，特别是当一个保健设施项目必须将建设管理和业务管理的组成部分结合起来，以获得具有战略重要性的好处时。北开普省卫生部由各种行政方案组成，这些方案应当相互配合，以实现具有战略重要性的利益。无法将施工管理和业务管理结合起来的原因是北开普省卫生部方案管理协调不力。本文报告了一项案例研究的结果，该研究确定了如何在建设保健设施期间改善国家卫生部省办事处、Z. F. Mqcawu区办事处和正在进行复兴的医院的行政方案之间的方案管理协调。数据是通过对三个部门(国家卫生部省级办事处、卫生部地区办事处和进行了振兴的医院)的人员进行访谈获得的，这些部门直接参与了项目基础设施部分的交付，并在完工和移交后为卫生设施的运营做准备。研究结果表明，由于在卫生设施项目作为移交后提供卫生服务的手段时，方案管理协调不力，国家卫生部无法将施工管理和业务管理结合起来。此外，这项研究除其他外，还显示出职能上的孤岛，缺乏技能和知识，无法确定与建筑和业务管理一体化有关的关键成功因素，这些都是方案管理不善的促成因素。关键词:项目管理，关键成功因素，职能孤岛，施工管理，运营管理，效益管理。
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Pub Date : 2016-06-01DOI: 10.18820/24150487/AS23I1.1
Benita Zulch
Ineffective communication and the poor application of communication skills in construction project management lead to project outcomes that do not meet project objectives. The lack of a proper communication skills model for project management may contribute to ineffective project communication. This article reports the results of a study done to identify the most important project management communication skills and applications of communication that effective project managers should possess. A literature review on project management communication, project communication skills, applications of project communication and project management and leadership communication was done to develop a quantitative questionnaire for testing the importance of project management communication skills and applications of communication as perceived by a total of 97 construction-related professionals employed in construction project management, architecture, construction management, engineering and quantity surveying. Based on the findings, the communication skills and applications of communication expected from project managers were grouped into core (decision-making, problem-solving, listening, verbal competency, motivation, persuasion, meetings, writing competency, presentation, team-building and development, conflict management) and important skills (negotiation, trust, explaining, questioning, reinforcement, reflecting, public communication, humour and laughter, self-disclosure) which, together with managerial and leadership communication, form the main basis of the proposed model. The proposed model may assist construction project managers in developing their communication abilities, and through improved communication, improve their management and leadership abilities, ensuring the successful execution of projects in the South African construction industry. Oneffektiewe kommunikasie en die swak toepassing van kommunikasievaardighede in konstruksieprojekbestuur lei tot uitkomste wat nie aan die doelwitte van 'n projek voldoen nie. Die gebrek aan 'n behoorlike kommunikasie vaardigheidsmodel vir projekbestuur kan ook bydra tot oneffektiewe projekbestuurskommunikasie. Hierdie artikel doen verslag oor die resultate van 'n studiewat gedoen is om die belangrikste projekbestuurkommunikasie vaardighede entoepassings van kommunikasie waaroor effektiewe projekbestuurders moet beskik, te identifiseer. 'n Literatuuroorsig oor projekbestuurkommunikasie; projekkommunikasievaardighede; toepassings van projekkommunikasie en projekbestuursfunksiesen leierskap in projekbestuur is gedoen om 'n kwantitatiewe vraelys te kon opstel vir die meting van die belangrikheid van projekbestuurkommunikasievaardighedeen toepassing van kommunikasie soos waargeneem deur 97 konstruksie-verwante professionele persone. Hierdie professionele persone is werksaam in konstruksieprojekbestuur, argitektuur, konstruksiebestuur, ingenieurswese en bourekenkunde. Gebaseer op die bevindinge van die studie is
在建设项目管理中，沟通无效，沟通技巧运用不到位，导致项目成果达不到项目目标。缺乏适当的项目管理沟通技巧模型可能会导致项目沟通无效。本文报告了一项研究的结果，该研究旨在确定有效的项目经理应该具备的最重要的项目管理沟通技巧和沟通应用。本文对项目管理沟通、项目沟通技巧、项目沟通应用、项目管理和领导沟通进行了文献综述，并编制了一份定量问卷，用于测试项目管理沟通技巧和沟通应用的重要性，共有97名从事建筑项目管理、建筑、施工管理、工程与工料测量。根据研究结果，项目经理应具备的沟通技巧和应用分为核心技能(决策、解决问题、倾听、口头表达能力、激励、说服、会议、写作能力、演讲、团队建设和发展、冲突管理)和重要技能(谈判、信任、解释、质疑、强化、反思、公共沟通、幽默和笑声、自我披露)。与管理和领导沟通一起，构成了所提出模型的主要基础。所提出的模式可以帮助建筑项目经理发展他们的沟通能力，并通过改善沟通，提高他们的管理和领导能力，确保项目在南非建筑业的成功执行。一个有效的社区社区可能会在建设项目中超越所有社区社区，而不是在建设项目中超越所有社区，而在建设项目中超越所有社区。如果一个人的行为不像共产主义者，那么他的行为就不像共产主义者，而像共产主义者那样，他的行为就不像共产主义者那样有效。层次分析法研究了层次分析法与层次分析法的关系，分析了层次分析法与层次分析法的关系，分析了层次分析法与层次分析法的关系，分析了层次分析法与层次分析法的关系，分析了层次分析法与层次分析法的关系。[cn]文学研究与工程;projekkommunikasievaardighede;在项目管理中，通过项目管理管理是一种量化的管理方式，通过项目管理管理是一种量化的管理方式，通过项目管理管理是一种量化的管理方式，通过项目管理管理是一种管理方式。专业人员主要从事工程设计、工程设计、工程设计、工程设计、工程设计、工程设计等工作。在模子研究中，模子研究是模子研究的基础，是模子研究的基础，是模子研究的基础，是模子研究的基础，是模子研究的基础，是模子研究的基础，是模子研究的基础，是模子研究的基础，是模子研究的基础。Belangrike(善于处理、幽默、喜欢幽默、幽默、幽默、反思、坦率的共产主义、幽默、自我创造);Bestuurs - en leierskp - kommunikasievieva对Dan - ook - belangrikste - van - voorgestelmodel - vorm进行了分析。在南非荷兰语中，“voorgestelde”模型可以用“projekbestuurders”帮助“hul kommunise”和“ontwikkel”，也可以用“middel van verbeterde kommunikasie”，也可以用“word hubestuur”来代替“versekerdat sususvolle project”。
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