Process mapping can be described as an “entire approach that leads to a holistic understanding of the process under review” [1] Although it has its roots outside lean thinking, process mapping has become part and parcel of the lean “toolkit”, and is used with lean practice given its strengths in data collection and process re-design by identifying value add and non-value add processes [2-4]. It involves documenting activities of a process in a detailed graphical format. Process mapping has long been an important technique in service assessment and improvement [5]. It has the advantage of communicating roles and responsibilities to team members, providing a useful “what-if ” tool and improving all round efficiency [1]. In recent years, it has become a key component of popular techniques such as Six Sigma and lean thinking [6,7]. Figure 1 is an example of a process map from a project examining discharge of high risk patients [8].
{"title":"Process mapping","authors":"Brian James","doi":"10.1201/9780429165351-9","DOIUrl":"https://doi.org/10.1201/9780429165351-9","url":null,"abstract":"Process mapping can be described as an “entire approach that leads to a holistic understanding of the process under review” [1] Although it has its roots outside lean thinking, process mapping has become part and parcel of the lean “toolkit”, and is used with lean practice given its strengths in data collection and process re-design by identifying value add and non-value add processes [2-4]. It involves documenting activities of a process in a detailed graphical format. Process mapping has long been an important technique in service assessment and improvement [5]. It has the advantage of communicating roles and responsibilities to team members, providing a useful “what-if ” tool and improving all round efficiency [1]. In recent years, it has become a key component of popular techniques such as Six Sigma and lean thinking [6,7]. Figure 1 is an example of a process map from a project examining discharge of high risk patients [8].","PeriodicalId":438436,"journal":{"name":"Safety and Improvement in Primary Care: The Essential Guide","volume":"103 ","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120876751","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-11-28DOI: 10.1201/9780429165351-15
Niall Cameron
{"title":"Professionalism","authors":"Niall Cameron","doi":"10.1201/9780429165351-15","DOIUrl":"https://doi.org/10.1201/9780429165351-15","url":null,"abstract":"","PeriodicalId":438436,"journal":{"name":"Safety and Improvement in Primary Care: The Essential Guide","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121375065","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-11-28DOI: 10.1201/9780429165351-34
Carl de Wet, C. O’Donnell, P. Bowie
{"title":"Never Events","authors":"Carl de Wet, C. O’Donnell, P. Bowie","doi":"10.1201/9780429165351-34","DOIUrl":"https://doi.org/10.1201/9780429165351-34","url":null,"abstract":"","PeriodicalId":438436,"journal":{"name":"Safety and Improvement in Primary Care: The Essential Guide","volume":"55 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131705742","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-11-28DOI: 10.1201/9780429165351-44
P. Bowie, Carl de Wet, A. Esmail, P. Cachia
{"title":"Epilogue","authors":"P. Bowie, Carl de Wet, A. Esmail, P. Cachia","doi":"10.1201/9780429165351-44","DOIUrl":"https://doi.org/10.1201/9780429165351-44","url":null,"abstract":"","PeriodicalId":438436,"journal":{"name":"Safety and Improvement in Primary Care: The Essential Guide","volume":"69 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126354119","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-11-28DOI: 10.1201/9780429165351-27
D. Armstrong
{"title":"The power of apology","authors":"D. Armstrong","doi":"10.1201/9780429165351-27","DOIUrl":"https://doi.org/10.1201/9780429165351-27","url":null,"abstract":"","PeriodicalId":438436,"journal":{"name":"Safety and Improvement in Primary Care: The Essential Guide","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128263517","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Improvement strategies and challenges","authors":"S. Gaal, W.H.J.M. Verstappen, M. Wensing","doi":"10.1201/9780429165351-3","DOIUrl":"https://doi.org/10.1201/9780429165351-3","url":null,"abstract":"","PeriodicalId":438436,"journal":{"name":"Safety and Improvement in Primary Care: The Essential Guide","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120967291","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-11-28DOI: 10.1201/9780429165351-30
B. Robson
{"title":"Diagnostic error","authors":"B. Robson","doi":"10.1201/9780429165351-30","DOIUrl":"https://doi.org/10.1201/9780429165351-30","url":null,"abstract":"","PeriodicalId":438436,"journal":{"name":"Safety and Improvement in Primary Care: The Essential Guide","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116536473","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-11-28DOI: 10.1201/9780429165351-20
S. Kennedy
{"title":"General practice nursing","authors":"S. Kennedy","doi":"10.1201/9780429165351-20","DOIUrl":"https://doi.org/10.1201/9780429165351-20","url":null,"abstract":"","PeriodicalId":438436,"journal":{"name":"Safety and Improvement in Primary Care: The Essential Guide","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131531219","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-11-28DOI: 10.1201/9780429165351-37
P. Bowie, Carl de Wet, J. Mckay
{"title":"Criterion audit","authors":"P. Bowie, Carl de Wet, J. Mckay","doi":"10.1201/9780429165351-37","DOIUrl":"https://doi.org/10.1201/9780429165351-37","url":null,"abstract":"","PeriodicalId":438436,"journal":{"name":"Safety and Improvement in Primary Care: The Essential Guide","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126750051","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-11-28DOI: 10.1201/9780429165351-14
S. Wilson
{"title":"Clinician engagement","authors":"S. Wilson","doi":"10.1201/9780429165351-14","DOIUrl":"https://doi.org/10.1201/9780429165351-14","url":null,"abstract":"","PeriodicalId":438436,"journal":{"name":"Safety and Improvement in Primary Care: The Essential Guide","volume":"205 ","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120970719","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：