Patient satisfaction is the level of one's feelings after comparing the perceived performance with expectations, so the level of satisfaction is a function of the difference between perceived performance and expectations. Patients are people who consult health issues to obtain the necessary health services, both directly and indirectly to the doctor. Satisfaction can be interpreted if it is in line with expectations and reality, service during the process of enjoying services, employee behavior, physical atmosphere and physical conditions, and promotion is not in accordance with reality. This study uses an observational analytic design with a cross sectional approach. The research sample of 60 internal medicine polyclinic patients at Nahdlatul Ulama Hospital Tuban was selected by accidental sampling. research instruments, patient satisfaction questionnaire. The results showed that there was a relationship between Waiting Time and Patient Satisfaction in the Internal Medicine Polyclinic in Outpatient Installation, this was evidenced by the Spearman Rho test obtained p = 0.00 (α <0.05). It is expected that the results of this study can be used as information for the hospital management, that waiting time is also included that affects satisfaction.
{"title":"THE RELATIONSHIP BETWEEN LONG WAITING TIME ON PATIENT SATISFACTION OUT PAGE IN INSTALLATION POLYCLINIC OUTCOMING AT NADHLATUL ULAMA TUBAN HOSPITAL","authors":"S. Ilmiah, Adibah Enggar, Ah. Yusuf","doi":"10.47710/inhaj.v1i1.1","DOIUrl":"https://doi.org/10.47710/inhaj.v1i1.1","url":null,"abstract":"Patient satisfaction is the level of one's feelings after comparing the perceived performance with expectations, so the level of satisfaction is a function of the difference between perceived performance and expectations. Patients are people who consult health issues to obtain the necessary health services, both directly and indirectly to the doctor. Satisfaction can be interpreted if it is in line with expectations and reality, service during the process of enjoying services, employee behavior, physical atmosphere and physical conditions, and promotion is not in accordance with reality. This study uses an observational analytic design with a cross sectional approach. The research sample of 60 internal medicine polyclinic patients at Nahdlatul Ulama Hospital Tuban was selected by accidental sampling. research instruments, patient satisfaction questionnaire. The results showed that there was a relationship between Waiting Time and Patient Satisfaction in the Internal Medicine Polyclinic in Outpatient Installation, this was evidenced by the Spearman Rho test obtained p = 0.00 (α <0.05). It is expected that the results of this study can be used as information for the hospital management, that waiting time is also included that affects satisfaction.","PeriodicalId":439463,"journal":{"name":"International Nutrition and Health Administrations Journal","volume":"53 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133793370","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Preliminary survey result showed the number of employees knowledge about the event held by dr. R. Koesma Tuban hospital reached 52.8%. It means more than 20% employees are not aware of activity outside the work which that number can affect to decreasing employee commitment to the organization. Job satisfaction factors divided into 5 there are pay satisfaction, promotion, coworker, supervisor and the job characteristic. The aim of this study is to analyze the influence of job satisfaction to employee commitment. Observational analytic was used in this research with the cross sectional design. The data was obtained through questionnaire with simple random sampling involving 62 employees as the sample of this research. The data obtained were analyzed using univariate logistic regression test (α=0, 05) to examine the influence of Job satisfaction to employee commitment. The test result indicates that job satisfaction is significantly influenced by employee commitment at the significance value of 0.02. Job satisfaction factors that there are influences toward employee commitment are employee's pay satisfaction (sig=0.001), promotion (sig=0.005), supervisor (sig=0.004) and job characteristic (sig=0.001). On the other hand, the employee's coworker satisfaction does not influence the employee commitment.
初步调查结果显示，对dr. R. Koesma Tuban医院举办的活动知情的员工占52.8%。这意味着超过20%的员工不知道工作之外的活动，这个数字会影响到员工对组织的承诺。工作满意度因素分为5个，分别是薪酬满意度、晋升满意度、同事满意度、主管满意度和工作特征满意度。本研究的目的是分析工作满意度对员工承诺的影响。本研究采用观察分析法，采用横断面设计。数据采用简单随机抽样的调查问卷的方式获得，本次研究的样本为62名员工。对所得数据进行单变量logistic回归检验(α= 0.05)，检验工作满意度对员工承诺的影响。测试结果表明，工作满意度受到员工承诺的显著影响，显著性值为0.02。对员工承诺有影响的工作满意度因素有员工薪酬满意度(sig=0.001)、晋升满意度(sig=0.005)、主管满意度(sig=0.004)和工作特征满意度(sig=0.001)。另一方面，员工的同事满意度不影响员工的承诺。
{"title":"EFFECT OF JOB SATISFACTION ON EMPLOYEE COMMITMENT IN dr. R. KOESMA TUBAN HOSPITAL","authors":"Eva Silviana Rahmawati, Didik Suharsoyo","doi":"10.47710/inhaj.v1i1.2","DOIUrl":"https://doi.org/10.47710/inhaj.v1i1.2","url":null,"abstract":"Preliminary survey result showed the number of employees knowledge about the event held by dr. R. Koesma Tuban hospital reached 52.8%. It means more than 20% employees are not aware of activity outside the work which that number can affect to decreasing employee commitment to the organization. Job satisfaction factors divided into 5 there are pay satisfaction, promotion, coworker, supervisor and the job characteristic. The aim of this study is to analyze the influence of job satisfaction to employee commitment. Observational analytic was used in this research with the cross sectional design. The data was obtained through questionnaire with simple random sampling involving 62 employees as the sample of this research. The data obtained were analyzed using univariate logistic regression test (α=0, 05) to examine the influence of Job satisfaction to employee commitment. The test result indicates that job satisfaction is significantly influenced by employee commitment at the significance value of 0.02. Job satisfaction factors that there are influences toward employee commitment are employee's pay satisfaction (sig=0.001), promotion (sig=0.005), supervisor (sig=0.004) and job characteristic (sig=0.001). On the other hand, the employee's coworker satisfaction does not influence the employee commitment.","PeriodicalId":439463,"journal":{"name":"International Nutrition and Health Administrations Journal","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114351685","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Background: Patient safety is one indicator of the quality of health services. Although patient safety incident data in first-level health care facilities are not yet accurate in Indonesia, patient safety is an important issue in improving service quality. Rengel Tuban Health Center is one of the health care facilities that implement patient safety efforts as a form of efforts to improve the quality of health services as referred to in the Law of the Republic of Indonesia Number 36 of 2009. Objective: The purpose of this study is to identify the application of patient safety efforts at the Rengel Tuban Health Center to improve service quality. Methods: The data collection techniques used were observation, interviews, and literature study. Data collection was carried out at the Rengel Tuban Health Center in January-February 2021. Results: The results of data analysis showed that the implementation of patient safety efforts at the Rengel Tuban Public Health Center was adjusted to the standards of the Puskesmas accreditation assessment. However, in its realization there are still obstacles and shortcomings in meeting patient safety standards at the Rengel Tuban Health Center so it is necessary to optimize the application of patient safety efforts from all parties involved. Conclusion: It can be concluded that puskesmas must provide safe and quality services to create a healthy subdistrict. Health centers need to improve patient safety in accordance with the Minister of Health of the Republic of Indonesia Number 36 of 2009
{"title":"IMPROVING THE QUALITY OF HEALTH SERVICES WITH THE IMPLEMENTATION OF PATIENT SAFETY EFFORT IN RENGEL PUSKESMAS","authors":"S. Ilmiah, Adibah Enggar, Esti Andarini","doi":"10.47710/inhaj.v1i1.6","DOIUrl":"https://doi.org/10.47710/inhaj.v1i1.6","url":null,"abstract":"Background: Patient safety is one indicator of the quality of health services. Although patient safety incident data in first-level health care facilities are not yet accurate in Indonesia, patient safety is an important issue in improving service quality. Rengel Tuban Health Center is one of the health care facilities that implement patient safety efforts as a form of efforts to improve the quality of health services as referred to in the Law of the Republic of Indonesia Number 36 of 2009. \u0000Objective: The purpose of this study is to identify the application of patient safety efforts at the Rengel Tuban Health Center to improve service quality. \u0000Methods: The data collection techniques used were observation, interviews, and literature study. Data collection was carried out at the Rengel Tuban Health Center in January-February 2021. \u0000Results: The results of data analysis showed that the implementation of patient safety efforts at the Rengel Tuban Public Health Center was adjusted to the standards of the Puskesmas accreditation assessment. However, in its realization there are still obstacles and shortcomings in meeting patient safety standards at the Rengel Tuban Health Center so it is necessary to optimize the application of patient safety efforts from all parties involved. \u0000Conclusion: It can be concluded that puskesmas must provide safe and quality services to create a healthy subdistrict. Health centers need to improve patient safety in accordance with the Minister of Health of the Republic of Indonesia Number 36 of 2009","PeriodicalId":439463,"journal":{"name":"International Nutrition and Health Administrations Journal","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120991385","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Background: The incident reporting system is designed to obtain information about patient safety which is used for organizational and individual learning. Objective: The purpose of the study was to evaluate the implementation of a patient safety incident reporting system in hospitals. The research is in the form of observational descriptive supported by qualitative data. The evaluation in this study used the Health Metrics Network (HMN) model. Results: The results of the evaluation of the patient safety incident reporting system at a hospital in Surabaya indicate that in terms of input there has been a policy that regulates patient safety incident reporting but unfortunately the implementation of this policy is still not appropriate, there is no direct funding but facilities are provided for In making reports, officers have been given socialization but there are differences in understanding and sense of responsibility of officers, the organizational structure of the patient safety team already exists, problem solving methods have not used PDSA (Plan, Do, Study, Action), the technology used is computerized. Conclusion: Evaluation in terms of process, indicators are in accordance with regulations, data sources are in accordance with patient safety incident guidelines and guidelines, and collection, processing, presentation, and analysis are in accordance with theory. Evaluation in terms of output, submission of incident reports has not been on time, reports are complete and in accordance with existing guidelines, and reports have been used for decision making. Hospitals are expected to improve incident reporting guidelines and improve human resource capabilities.
{"title":"EVALUATION OF PATIENT SAFETY REPORTING SYSTEM AT TUBAN HOSPITAL","authors":"M. Sudrajad, M. Munir","doi":"10.47710/inhaj.v1i1.5","DOIUrl":"https://doi.org/10.47710/inhaj.v1i1.5","url":null,"abstract":"Background: The incident reporting system is designed to obtain information about patient safety which is used for organizational and individual learning. Objective: The purpose of the study was to evaluate the implementation of a patient safety incident reporting system in hospitals. The research is in the form of observational descriptive supported by qualitative data. The evaluation in this study used the Health Metrics Network (HMN) model. \u0000Results: The results of the evaluation of the patient safety incident reporting system at a hospital in Surabaya indicate that in terms of input there has been a policy that regulates patient safety incident reporting but unfortunately the implementation of this policy is still not appropriate, there is no direct funding but facilities are provided for In making reports, officers have been given socialization but there are differences in understanding and sense of responsibility of officers, the organizational structure of the patient safety team already exists, problem solving methods have not used PDSA (Plan, Do, Study, Action), the technology used is computerized. \u0000Conclusion: Evaluation in terms of process, indicators are in accordance with regulations, data sources are in accordance with patient safety incident guidelines and guidelines, and collection, processing, presentation, and analysis are in accordance with theory. Evaluation in terms of output, submission of incident reports has not been on time, reports are complete and in accordance with existing guidelines, and reports have been used for decision making. Hospitals are expected to improve incident reporting guidelines and improve human resource capabilities.","PeriodicalId":439463,"journal":{"name":"International Nutrition and Health Administrations Journal","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132974607","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Background: Patient satisfaction is one of the indicators measured in the Hospital Minimum Service Standards. In the Inpatient Installation (IRNA) of the Tuban Hospital there are 17 indicators but only 9 are met (52.94%). One of them is patient satisfaction with an achievement of 74.35% of the standard set by the hospital of 82%. One of the causes of not achieving patient satisfaction is the high number of patient complaints regarding aspects of the competence of nurses in providing services, a total of 61 complaints during 2014-2021. Methods: The research questionnaire instrument used a Likert scale of 1-5 on the independent and dependent variables. The rating scale on the independent variable or nurse's responsiveness ranged from strongly disagree to strongly agree. Meanwhile, the rating scale for the dependent variable ranges from very dissatisfied to very satisfied. Results: Based on the results of the study, it can be concluded that there is a significant effect of responsiveness or responsiveness of 0.003 (
{"title":"THE INFLUENCE OF NURSE RESPONSIVENESS IN THERAPEUTIC COMMUNICATION PRACTICES ON PATIENT SATISFACTION IN INSTALATION INSTALATIONS RSNU TUBAN","authors":"M. Munir, M. Sudrajad","doi":"10.47710/inhaj.v1i1.4","DOIUrl":"https://doi.org/10.47710/inhaj.v1i1.4","url":null,"abstract":"Background: Patient satisfaction is one of the indicators measured in the Hospital Minimum Service Standards. In the Inpatient Installation (IRNA) of the Tuban Hospital there are 17 indicators but only 9 are met (52.94%). One of them is patient satisfaction with an achievement of 74.35% of the standard set by the hospital of 82%. One of the causes of not achieving patient satisfaction is the high number of patient complaints regarding aspects of the competence of nurses in providing services, a total of 61 complaints during 2014-2021. \u0000Methods: The research questionnaire instrument used a Likert scale of 1-5 on the independent and dependent variables. The rating scale on the independent variable or nurse's responsiveness ranged from strongly disagree to strongly agree. Meanwhile, the rating scale for the dependent variable ranges from very dissatisfied to very satisfied. \u0000Results: Based on the results of the study, it can be concluded that there is a significant effect of responsiveness or responsiveness of 0.003 (<a=0.05). to patient satisfaction. This shows that the better the patient's assessment of the responsiveness of the nurse, the more patient satisfaction will increase at the Inpatient Installation (IRNA) of the Tuban Hospital. \u0000Conclusion: More than 20% of respondents' assessments are in the category of being satisfied with the nurse's response. The hospital needs to hold training on human resources, especially training in therapeutic communication between nurses and patients to maintain the quality of service at the hospital.","PeriodicalId":439463,"journal":{"name":"International Nutrition and Health Administrations Journal","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115859089","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Completeness of medical record documents becomes important because it describes the practice of quality services. RSUD dr. R. Koesma Tuban have problems with completeness of medical record documentation. Incompleteness medical record documentation of outpatient at RSUD dr. R. Koesma Tuban was rated at 87, 67%. The object of this study was to identify the incompleteness of medical record documentation of outpatient based on Victor Vroom expectancy theory motivation at RSUD dr. R. Koesma Tuban. The present study conducts a cross-sectional, descriptive research during May 2021 through to use questionnaires and observation on medical record documentation of outpatient. The respondents of this study were personnel who were filling the outpatient medical record documentation. These people were 5 doctors, 5 refractions, and 6 nurses. The result of the study showed that Filling of the medical record documentation at RSUD dr. R. Koesma Tuban was low. Motivation has driving factor to the incompleteness of outpatient medical record documentation at RSUD dr. R. Koesma Tuban. Suggestions given to monitoring the performance to complete the medical record documentation of outpatient. Keywords : hospital, incompleteness, medical record, motivation, outpatient, victor vroom
医疗记录文件的完整性非常重要，因为它描述了优质服务的实践。RSUD dr. R. Koesma Tuban在医疗记录文件的完整性方面存在问题。RSUD门诊病人R. Koesma Tuban医生病历文件不完整率为87.67%。本研究的目的是在RSUD的dr. Koesma Tuban医生基于Victor Vroom期望理论动机的基础上，识别门诊病人病历文件的不完整性。本研究于2021年5月进行横断面描述性研究，通过问卷调查和门诊病历文件观察。本研究的调查对象为填写门诊病历文件的工作人员。这些人是5名医生，5名屈光医生和6名护士。研究结果表明，RSUD dr. Koesma Tuban的病历文件填写率很低。动机是RSUD R. Koesma Tuban医生门诊病历文件不完整的驱动因素。对完成门诊病案文件的监控工作提出建议。关键词:医院，不完整性，病案，动机，门诊，病房
{"title":"IDENTIFICATION OF INCOMPLETE FILLMENT OF MEDICAL RECORDS DOCUMENTS BASED ON EXPECTANCE MOTIVATION THEORY IN RSUD dr. R. KOESMA TUBAN","authors":"Adibah Enggar, S. Ilmiah, Esty Yunitasari","doi":"10.47710/inhaj.v1i1.3","DOIUrl":"https://doi.org/10.47710/inhaj.v1i1.3","url":null,"abstract":"Completeness of medical record documents becomes important because it describes the practice of quality services. RSUD dr. R. Koesma Tuban have problems with completeness of medical record documentation. Incompleteness medical record documentation of outpatient at RSUD dr. R. Koesma Tuban was rated at 87, 67%. The object of this study was to identify the incompleteness of medical record documentation of outpatient based on Victor Vroom expectancy theory motivation at RSUD dr. R. Koesma Tuban. The present study conducts a cross-sectional, descriptive research during May 2021 through to use questionnaires and observation on medical record documentation of outpatient. The respondents of this study were personnel who were filling the outpatient medical record documentation. These people were 5 doctors, 5 refractions, and 6 nurses. The result of the study showed that Filling of the medical record documentation at RSUD dr. R. Koesma Tuban was low. Motivation has driving factor to the incompleteness of outpatient medical record documentation at RSUD dr. R. Koesma Tuban. Suggestions given to monitoring the performance to complete the medical record documentation of outpatient. \u0000Keywords : hospital, incompleteness, medical record, motivation, outpatient, victor vroom","PeriodicalId":439463,"journal":{"name":"International Nutrition and Health Administrations Journal","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120905755","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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