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What can be learned from satisfaction assessments? 我们可以从满意度评估中学到什么?
Pub Date : 2020-10-15 DOI: 10.1145/3383455.3422535
N. Cohen, Simran Lamba, P. Reddy
Companies survey their customers to measure their satisfaction levels with the company and its services. The received responses are crucial as they allow companies to assess their respective performances and find ways to make needed improvements. This study focuses on the non-systematic bias that arises when customers assign numerical values in ordinal surveys. Using real customer satisfaction survey data of a large retail bank, we show that the common practice of segmenting ordinal survey responses into uneven segments limit the value that can be extracted from the data. We then show that it is possible to assess the magnitude of the irreducible error under simple assumptions, even in real surveys, and place the achievable modeling goal in perspective. We finish the study by suggesting that a thoughtful survey design, which uses either a careful binning strategy or proper calibration, can reduce the compounding non-systematic error even in elaborated ordinal surveys. A possible application of the calibration method we propose is efficiently conducting targeted surveys using active learning.
公司通过调查顾客来衡量他们对公司及其服务的满意程度。收到的反馈是至关重要的,因为它们使公司能够评估各自的表现,并找到做出必要改进的方法。本研究的重点是非系统偏差,产生当客户分配数值在顺序调查。利用一家大型零售银行的真实客户满意度调查数据,我们表明,将有序调查反馈分割为不均匀细分的常见做法限制了可以从数据中提取的价值。然后,我们表明,即使在真实的调查中,也可以在简单的假设下评估不可约误差的大小,并将可实现的建模目标放在正确的角度。我们通过建议一个深思熟虑的调查设计,使用仔细的分组策略或适当的校准,可以减少复合非系统误差,即使在精心设计的顺序调查中也是如此。我们提出的校准方法的一个可能应用是利用主动学习有效地进行有针对性的调查。
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引用次数: 0
Social media data reveals signal for public consumer perceptions 社交媒体数据揭示了公众消费者认知的信号
Pub Date : 2020-10-15 DOI: 10.1145/3383455.3422556
Neeti Pokhriyal, A. Dara, B. Valentino, Soroush Vosoughi
Researchers have used social media data to estimate various macroeconomic indicators about public behaviors, mostly as a way to reduce surveying costs. One of the most widely cited economic indicator is consumer confidence index (CCI). Numerous studies in the past have focused on using social media, especially Twitter data, to predict CCI. However, the strong correlations disappeared when those models were tested with newer data according to a recent comprehensive survey. In this work, we revisit this problem of assessing the true potential of using social media data to measure CCI, by proposing a robust non-parametric Bayesian modeling framework grounded in Gaussian Process Regression (which provides both an estimate and an uncertainty associated with it). Integral to our framework is a principled experimentation methodology that demonstrates how digital data can be employed to reduce the frequency of surveys, and thus periodic polling would be needed only to calibrate our model. Via extensive experimentation we show how the choice of different micro-decisions, such as the smoothing interval, various types of lags etc. have an important bearing on the results. By using decadal data (2008--2019) from Reddit, we show that both monthly and daily estimates of CCI can, indeed, be reliably estimated at least several months in advance, and that our model estimates are far superior to those generated by the existing methods.
研究人员利用社交媒体数据来估计有关公众行为的各种宏观经济指标,主要是为了降低调查成本。消费者信心指数(CCI)是被广泛引用的经济指标之一。过去的许多研究都集中在使用社交媒体,特别是Twitter数据来预测CCI。然而,根据最近的一项综合调查,当这些模型用更新的数据进行测试时,强相关性消失了。在这项工作中,我们通过提出一个基于高斯过程回归的鲁棒非参数贝叶斯建模框架(它提供了与之相关的估计和不确定性),重新审视了评估使用社交媒体数据来测量CCI的真正潜力的问题。我们的框架中不可或缺的是一个有原则的实验方法,它展示了如何使用数字数据来减少调查的频率,因此只需要定期投票来校准我们的模型。通过广泛的实验,我们展示了如何选择不同的微观决策,如平滑间隔,各种类型的滞后等,对结果有重要的影响。通过使用来自Reddit的年代际数据(2008- 2019),我们表明,CCI的月度和每日估计确实可以至少提前几个月进行可靠的估计,并且我们的模型估计远远优于现有方法产生的估计。
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引用次数: 2
Financial table extraction in image documents 财务表格提取图像文档
Pub Date : 2020-10-15 DOI: 10.1145/3383455.3422520
W. Watson, Bo Liu
Table extraction has long been a pervasive problem in financial services. This is more challenging in the image domain, where content is locked behind cumbersome pixel format. Luckily, advances in deep learning for image segmentation, OCR, and sequence modeling provides the necessary heavy lifting to achieve impressive results. This paper presents an end-to-end pipeline for identifying, extracting and transcribing tabular content in image documents, while retaining the original spatial relations with high fidelity.
长期以来,表提取一直是金融服务中普遍存在的问题。这在图像领域更具挑战性,因为内容被锁定在繁琐的像素格式后面。幸运的是,深度学习在图像分割、OCR和序列建模方面的进步为实现令人印象深刻的结果提供了必要的提升。本文提出了一种端到端的管道,用于识别、提取和转录图像文档中的表格内容,同时高保真地保留原始空间关系。
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引用次数: 0
A tabular sarsa-based stock market agent 基于表格sarsa的股票市场代理人
Pub Date : 2020-10-15 DOI: 10.1145/3383455.3422559
Renato A. de Oliveira, Heitor Soares Ramos Filho, D. H. Dalip, A. Pereira
Automated stock trading is now the de-facto way that investors have chosen to obtain high profits in the stock market while keeping risk under control. One of the approaches is to create agents employing Reinforcement Learning (RL) algorithms to learn and decide whether or not to operate in the market in order to achieve maximum profit. Automated financial trading systems can learn how to trade optimally while interacting with the market pretty much like a human investor learns how to trade. In this research, a simple RL agent was implemented using the SARSA algorithm. Next, it was tested against 10 stocks from Brazilian stock market B3 (Bolsa, Brasil, Balcão). Results from experiments showed that the agent was able to provide high profits with less risk when compared to a supervised learning agent that used a LSTM neural network.
自动化股票交易现在是投资者在控制风险的同时获得高额利润的一种事实上的方式。其中一种方法是创建使用强化学习(RL)算法的智能体,以学习和决定是否在市场中操作以获得最大利润。自动金融交易系统可以学习如何在与市场互动的同时进行最佳交易,就像人类投资者学习如何交易一样。在本研究中,使用SARSA算法实现了一个简单的RL代理。接下来,对巴西B3股票市场(Bolsa, Brasil, balc)的10只股票进行测试。实验结果表明,与使用LSTM神经网络的监督学习代理相比,该代理能够提供高利润和低风险。
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引用次数: 7
SecretMatch SecretMatch
Pub Date : 2020-10-15 DOI: 10.1145/3383455.3422569
T. Balch, Benjamin E. Diamond, Antigoni Polychroniadou
Inventory matching is a process by which a broker or bank pairs buyers and sellers, without revealing their respective orders in a public exchange. Banks often undertake to match their clients, so that these clients can trade securities without incurring adverse price movements. If a bank finds matches between clients, it may execute them at reduced rates; if no matches are found, the clients must trade in a public market, which introduces costs for both parties. This problem is distinct from that solved by dark pools or public exchanges, which implement Continuous Double Auctions (CDAs). CDAs incorporate both price and volume. Inventory matching incorporates volume alone, and extracts price from an external source (such as a public market). As it is currently conducted, inventory matching requires that clients share their intentions to buy or sell certain securities---along with the sizes of their positions---with the bank. Clients worry that if this information were to "leak" in some way, other market participants could become aware of their intentions, and cause the price to move adversely against them before they trade. A solution to this problem promises to enable more clients to match their orders more efficiently---with reduced market impact---while also eliminating the risk of information leakage. We present a cryptographic approach to multi-client inventory matching, which preserves the privacy of clients. Our central tool is threshold fully homomorphic encryption; in particular, we introduce an efficient, fully-homomorphic integer library which combines GPU-level parallelism with insights from digital circuit design. Our solution is also post-quantum secure. We report on an implementation of our protocol, and describe its performance.
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引用次数: 7
Analysis of the impact of maker-taker fees on the stock market using agent-based simulation 用基于代理的模拟分析做商收费对股票市场的影响
Pub Date : 2020-10-15 DOI: 10.1145/3383455.3422523
Isao Yagi, Mahiro Hoshino, T. Mizuta
Recently, most stock exchanges in the U.S. employ maker-taker fees, in which an exchange pays rebates to traders placing orders in the order book and charges fees to traders taking orders from the order book. Maker-taker fees encourage traders to place many orders that provide market liquidity to the exchange. However, it is not clear how maker-taker fees affect the total cost of a taking order, including all the charged fees and the market impact. In this study, we investigated the effect of maker-taker fees on the total cost of a taking order with our artificial market model, which is an agent-based model for financial markets. We found that maker-taker fees encourage market efficiency but increase the total costs of taking orders.
最近,美国大多数证券交易所都采用了“做单收费”,即交易所向在订单簿中下单的交易员支付回扣,并向从订单簿中接受订单的交易员收取费用。制造商收取的费用鼓励交易者下很多订单,为交易所提供市场流动性。然而,目前尚不清楚做单费如何影响做单的总成本,包括所有收取的费用和市场影响。在本研究中,我们利用我们的人工市场模型(一个基于agent的金融市场模型)来研究maker-taker收费对下单总成本的影响。我们发现,制造商收取费用鼓励了市场效率,但增加了接受订单的总成本。
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引用次数: 3
Foreign exchange trading: a risk-averse batch reinforcement learning approach 外汇交易:一种风险厌恶的批处理强化学习方法
Pub Date : 2020-10-15 DOI: 10.1145/3383455.3422571
L. Bisi, P. Liotet, Luca Sabbioni, Gianmarco Reho, N. Montali, Marcello Restelli, Cristiana Corno
Automated Trading Systems' impact on financial markets is ever growing, particularly on the intraday Foreign Exchange market. Historically, the FX trading systems are based on advanced statistical methods and technical analysis able to extract trading signals from financial data. In this work, we explore how to find a trading strategy via Reinforcement Learning by means of a state-of-the-art batch algorithm, Fitted Q-Iteration. Furthermore, we include a Multi-Objective formulation of the problem to keep the risk of noisy profits under control. We show that the algorithm is able to detect favorable temporal patterns, which are used by the agent to maximize the return. Finally, we show that as risk aversion increases, the resulting policies become smoother, as the portfolio positions are held for longer periods.
自动交易系统对金融市场的影响越来越大,特别是在日内外汇市场。从历史上看,外汇交易系统是基于先进的统计方法和技术分析,能够从金融数据中提取交易信号。在这项工作中,我们探索了如何通过最先进的批处理算法(拟合q -迭代)通过强化学习找到交易策略。此外,我们还包含了问题的多目标公式,以控制噪声利润的风险。我们表明,该算法能够检测到有利的时间模式,这些模式被智能体用来最大化回报。最后,我们表明,随着风险厌恶情绪的增加,随着投资组合头寸持有时间的延长,由此产生的政策变得更平稳。
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引用次数: 5
Graphical models for financial time series and portfolio selection 金融时间序列和投资组合选择的图形模型
Pub Date : 2020-10-15 DOI: 10.1145/3383455.3422566
Ni Zhan, Yijia Sun, Aman Jakhar, Hening Liu
We examine a variety of graphical models to construct optimal portfolios. Graphical models such as PCA-KMeans, autoencoders, dynamic clustering, and structural learning can capture the time varying patterns in the covariance matrix and allow the creation of an optimal and robust portfolio. We compared the resulting portfolios from the different models with baseline methods. In many cases our graphical strategies generated steadily increasing returns with low risk and outgrew the S&P 500 index. This work suggests that graphical models can effectively learn the temporal dependencies in time series data and are proved useful in asset management.
我们研究了各种图形模型来构建最优投资组合。图形模型,如PCA-KMeans、自动编码器、动态聚类和结构学习,可以捕获协方差矩阵中随时间变化的模式,并允许创建最优和稳健的投资组合。我们用基线方法比较了不同模型的结果组合。在许多情况下,我们的图形策略以低风险创造了稳定增长的回报,并超过了标准普尔500指数。该研究表明,图形模型可以有效地学习时间序列数据中的时间依赖性,并被证明在资产管理中是有用的。
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引用次数: 1
Improved predictive deep temporal neural networks with trend filtering 基于趋势滤波的改进预测深度时态神经网络
Pub Date : 2020-10-15 DOI: 10.1145/3383455.3422565
Youngjin Park, Deokjun Eom, Byoung Ki Seo, Jaesik Choi
Forecasting with multivariate time series, which aims to predict future values given previous and current several univariate time series data, has been studied for decades, with one example being ARIMA. Because it is difficult to measure the extent to which noise is mixed with informative signals within rapidly fluctuating financial time series data, designing a good predictive model is not a simple task. Recently, many researchers have become interested in recurrent neural networks and attention-based neural networks, applying them in financial forecasting. There have been many attempts to utilize these methods for the capturing of long-term temporal dependencies and to select more important features in multivariate time series data in order to make accurate predictions. In this paper, we propose a new prediction framework based on deep neural networks and a trend filtering, which converts noisy time series data into a piecewise linear fashion. We reveal that the predictive performance of deep temporal neural networks improves when the training data is temporally processed by a trend filtering. To verify the effect of our framework, three deep temporal neural networks, state of the art models for predictions in time series finance data, are used and compared with models that contain trend filtering as an input feature. Extensive experiments on real-world multivariate time series data show that the proposed method is effective and significantly better than existing baseline methods.
利用多变量时间序列进行预测,其目的是根据以前和当前的几个单变量时间序列数据预测未来的值,已经研究了几十年,其中一个例子是ARIMA。由于在快速波动的金融时间序列数据中很难测量噪声与信息信号混合的程度,因此设计一个好的预测模型不是一件简单的任务。近年来,许多研究者对循环神经网络和基于注意的神经网络产生了兴趣,并将其应用于金融预测。已经有许多尝试利用这些方法来捕获长期时间依赖性,并在多变量时间序列数据中选择更重要的特征,以便做出准确的预测。本文提出了一种新的基于深度神经网络和趋势滤波的预测框架,该框架将带噪声的时间序列数据转换为分段线性方式。我们发现,当训练数据经过趋势过滤后,深度时间神经网络的预测性能得到了提高。为了验证我们的框架的效果,使用了三个深度时间神经网络,最先进的时间序列金融数据预测模型,并与包含趋势过滤作为输入特征的模型进行了比较。在实际多变量时间序列数据上的大量实验表明,该方法是有效的,明显优于现有的基线方法。
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引用次数: 1
Market volatility prediction based on long- and short-term memory retrieval architectures 基于长短期记忆检索架构的市场波动预测
Pub Date : 2020-10-15 DOI: 10.1145/3383455.3422545
Jie Yuan, Zhu Zhang
Predicting market volatility is a critical issue in financial market research and practice. Moreover, in natural language processing, how to effectively leverage long- and short-term event sequences to predict market volatility is still a challenge. Especially, applying traditional recurrent neural networks (RNNs) on an extremely long event sequence is infeasible due to the high time complexity and the limited capability of the memory units in RNNs. In this paper, we propose a new deep neural network-based architecture named Long- and Short-term Memory Retrieval (LSMR) architecture to forecast short-term and mid-term volatility. LSMR architecture consists of three separate encoders, a query extractor, a long-term memory retriever, and a volatility predictor. The query extractor and the long-term memory retriever compose a long-term memory retrieval mechanism that enables the LSMR to handle the extremely long event sequences. Experiments on our novel news dataset demonstrate the superior performance of our proposed models in predicting highly volatile scenarios, compared to existing methods in the literature.
预测市场波动是金融市场研究和实践中的一个关键问题。此外,在自然语言处理中,如何有效地利用长期和短期事件序列来预测市场波动仍然是一个挑战。特别是传统的递归神经网络(RNNs)由于其高时间复杂度和记忆单元能力的限制,在超长事件序列上应用是不可行的。本文提出了一种新的基于深度神经网络的长短期记忆检索(LSMR)体系结构来预测短期和中期波动。LSMR架构由三个独立的编码器、一个查询提取器、一个长期记忆检索器和一个波动预测器组成。查询提取器和长时记忆检索器组成长时记忆检索机制,使LSMR能够处理极长的事件序列。在我们的新新闻数据集上的实验表明,与文献中的现有方法相比,我们提出的模型在预测高度不稳定的场景方面具有优越的性能。
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引用次数: 0
期刊
Proceedings of the First ACM International Conference on AI in Finance
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