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Psychological wellbeing practitioners’ experiences of improving access to psychological therapies (IAPT) services cultural competency training 心理健康从业者改善心理治疗(IAPT)服务文化能力培训的经验
IF 1.2 Q3 Medicine Pub Date : 2023-04-25 DOI: 10.1108/mhrj-01-2023-0004
Hala Bucheeri, Afsana Faheem
PurposeThis study aims to explore whether the cultural competency training in Improving Access to Psychological Therapies (IAPT) services is sufficient to equip Psychological Wellbeing Practitioners (PWP) to support Black, Asian and Minority Ethnic (BAME) service users.Design/methodology/approachA qualitative design was adopted using semi-structured interviews with six PWP participants. Reflexive thematic analysis using Braun and Clarke’s (2006) six-step process was used in data analysis.FindingsThree themes revealed evaluations of PWP training, factors supporting PWPs’ cultural competency and points of improvement for PWP training. The training briefly and superficially covered cultural competency content; however, it encouraged PWPs to explore potential personal and cultural biases in therapy. PWP training can also be improved by providing more culturally relevant resources and involving BAME service users.Research limitations/implicationsA small sample size (N = 6) was used, impacting the findings’ generalizability.Practical implicationsPWP training does not sufficiently equip PWPs to support BAME service users. PWPs’ reflection of their own ethnic identity and personal experiences, when combined with training, can improve cultural competency. IAPT training should focus on cultural awareness, knowledge and skills to enhance therapeutic experience. Moreover, PWPs should reflect on their identity, personal biases and experiences when working with diverse communities.Originality/valueThis is one of the few qualitative studies evaluating the cultural competencies of PWPs in IAPT.
目的本研究旨在探讨提高心理治疗服务可及性的文化能力训练是否足以让心理健康从业者(PWP)为黑人、亚裔和少数族裔(BAME)服务使用者提供支持。设计/方法/方法采用定性设计,对六名PWP参与者进行了半结构化访谈。数据分析采用Braun and Clarke(2006)的六步法进行反身性主题分析。调查结果三个主题包括对工务人员培训的评估、支持工务人员文化能力的因素和工务人员培训的改进要点。培训对文化能力内容的覆盖比较简单、肤浅;然而,它鼓励残疾人在治疗中探索潜在的个人和文化偏见。通过提供更多与文化相关的资源和让BAME服务用户参与进来,也可以改善工务计划的培训。研究局限性/意义由于样本量小(N = 6),影响了研究结果的普遍性。实际意义spwp培训不能充分装备pwp来支持BAME服务用户。工兵对自身种族认同和个人经历的反思,与培训相结合,可以提高他们的文化能力。IAPT培训应注重文化意识、知识和技能,以提高治疗体验。此外,工兵在与不同社区合作时,应反思自己的身份、个人偏见和经历。原创性/价值这是为数不多的定性研究之一,评估了IAPT中pwp的文化能力。
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引用次数: 0
Sensory modulation implementation strategies within inpatient mental health services: an organisational case study 住院精神卫生服务的感觉调节实施策略:一个组织案例研究
IF 1.2 Q3 Medicine Pub Date : 2023-04-18 DOI: 10.1108/mhrj-06-2022-0035
G. Azuela, D. Sutton, K. van Kessel
PurposeSensory modulation is an emerging approach that aims to reduce distress and agitation in mental health service users and potentially avoid the necessity for coercive practices such as seclusion and restraint. Despite the growing use of this intervention, there has been limited research exploring the implementation of sensory modulation at an organisational level, both internationally and within the New Zealand context. The purpose of this study is to investigate the implementation of a sensory modulation programme in two New Zealand inpatient mental health services using an exploratory organisational case study design.Design/methodology/approachOrganisational case study design methodology was used to explore the implementation of a sensory modulation programme in two New Zealand acute adult inpatient mental health services. This study explored how key organisational and staff factors (including policies and practices related to de-escalation and seclusion reduction) influence sensory modulation implementation. Cases were described and examined the pattern of findings.FindingsStrategies found to support implementation were identified at environmental, organisational, group and individual staff levels. Aspects highlighted as being particularly important included taking an inter-professional approach in leadership and training, rostering flexibility and leeway in staffing levels to support training attendance and responsiveness to crises.Practical implicationsThe facilitators and strategies highlighted in this study may be used to support the design and implementation of future sensory modulation programmes in New Zealand and internationally.Originality/valueThe complexity of factors that influenced the implementation of the sensory modulation approach within an inpatient setting made determining the effectiveness of the approach challenging. However, the general principles and strategies identified in this study offer useful insights for the design and implementation of future sensory modulation programmes.
目的感觉调节是一种新兴的方法,旨在减少心理健康服务使用者的痛苦和不安,并可能避免隔离和约束等强制性做法的必要性。尽管这种干预措施的使用越来越多,但在国际和新西兰范围内,探索在组织层面实施感觉调节的研究有限。本研究的目的是通过探索性的组织案例研究设计,调查两个新西兰住院精神卫生服务机构的感觉调节计划的实施情况。设计/方法/方法采用组织案例研究设计方法,探讨在新西兰两个急性成人住院精神卫生服务机构实施感觉调节计划的情况。本研究探讨了关键的组织和员工因素(包括与降级和减少隔离相关的政策和实践)如何影响感觉调节的实施。对病例进行了描述,并检查了发现的模式。发现在环境、组织、团队和个人员工层面确定了支持实施的策略。被强调特别重要的方面包括在领导和培训方面采取跨专业的方法,在人员配置水平上灵活安排名册和留有余地,以支持培训出勤率和应对危机。实际意义本研究中强调的促进者和策略可用于支持新西兰和国际上未来感官调节计划的设计和实施。独创性/价值在住院环境中影响感觉调节方法实施的因素的复杂性使得确定该方法的有效性具有挑战性。然而,本研究中确定的一般原则和策略为未来感官调节计划的设计和实施提供了有用的见解。
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引用次数: 0
Experiences of women with autistic spectrum condition accessing the Brighton and Hove Specialist Perinatal Mental Health Service 布赖顿和霍夫专家围产期心理健康服务中心对患有自闭症谱系的妇女的经验
IF 1.2 Q3 Medicine Pub Date : 2023-04-07 DOI: 10.1108/mhrj-08-2022-0056
Ollie Pentz, J. Cooke, H. Sharp
PurposeThis study aims to describe the experiences and barriers to care for women with autistic spectrum condition (ASC) under the care of the Brighton and Hove Specialist Perinatal Mental Health Service (BHSPMHS) and provide recommendations to improve the service.Design/methodology/approachPatients with an ASC diagnosis or suspected diagnosis and awaiting assessment under the care of BHSPMHS were offered to take part in the study. Five patients were interviewed to explore their experiences.FindingsParticipants had a mix of positive and negative experiences of services. Positives included the continuous support and allowing flexibility around appointments. Dialectical behavioural therapy groups running online instead of in-person was highlighted as a universal negative as well as delays in diagnosing ASC.Practical implicationsThose likely to meet the criteria for ASC but are awaiting formal diagnosis should be treated with appropriate adjustments to service provision as those who have received a diagnosis. Recommendations for service improvements include the provision of smaller, in-person therapy groups. Adjustments to treatments may include flexibility around appointment times and location.Originality/valueThere is little research into the experiences of people with ASC under the care of perinatal mental health teams. As specialist perinatal services expand, it is important to understand the experiences of women with ASC being cared for by these services, to ensure they are accessible and inclusive. The results of this study will be used to guide service development and act as a model for other services, with the intention of improving care for this patient group.
目的本研究旨在描述布莱顿和霍夫专科围产期心理健康服务中心(BHSPMHS)护理自闭症谱系障碍(ASC)妇女的经历和障碍,并提出改善服务的建议。设计/方法/方法:在BHSPMHS的护理下,被诊断为ASC或疑似诊断并等待评估的患者被邀请参加研究。五名患者接受了采访,以了解他们的经历。研究发现,参与者对服务的体验既有积极的,也有消极的。积极因素包括持续的支持和在任命方面的灵活性。辩证行为治疗小组在网上而不是面对面进行治疗,被强调为普遍的负面影响,以及诊断ASC的延迟。实际意义:那些可能符合ASC标准但正在等待正式诊断的患者,应与已接受诊断的患者一样,在服务提供方面进行适当调整。改善服务的建议包括提供较小的面对面治疗小组。对治疗的调整可能包括预约时间和地点的灵活性。原创性/价值关于围产期心理健康团队护理下ASC患者的经历的研究很少。随着专业围产期服务的扩大,重要的是要了解这些服务所照顾的ASC妇女的经历,以确保这些服务的可及性和包容性。本研究结果将用于指导服务发展,并作为其他服务的典范,旨在改善对该患者群体的护理。
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引用次数: 0
The effectiveness of psychological interventions for borderline personality disorder for those who misuse substances: a systematic review and narrative synthesis 滥用药物者边缘型人格障碍心理干预的有效性:系统综述和叙述综合
IF 1.2 Q3 Medicine Pub Date : 2023-03-30 DOI: 10.1108/mhrj-07-2022-0043
Hannah Sophia Holland, Anna Tickle
PurposeThis study aims to identify and critically appraise literature exploring the effectiveness of psychological interventions in improving borderline personality disorder (BPD) symptomatology for individuals who misuse substances.Design/methodology/approachSystematic searches across six databases (PsycINFO, Embase, Scopus, Medline, CINAHL and ProQuest), hand searching and citation chaining were conducted between June and August 2021. Key search terms included BPD, substance use, therapy and effect. Study and sample characteristics, interventions, outcome measures and key findings were extracted. Quality assessment and a narrative synthesis approach were used to explore strengths, limitations and relationships between and within studies.FindingsSeven eligible reports were included and showed mostly adequate quality. Mixed samples, designs, outcomes, definitions and implementation varied. Treatment completion did not differ significantly between those who did and did not misuse substances. Interventions demonstrated effectiveness in relation to psychiatric symptoms, hospital admissions, self-efficacy and impulsive and self-mutilating (cutting, burning, etc.) behaviours. No effects were found for suicidal or parasuicidal (threats, preparation and attempts) behaviours.Research limitations/implicationsThis review only considers individuals with diagnoses of BPD who are not accessing substance misuse treatment. Radically open dialectical behaviour therapy (DBT), therapeutic communities and other interventions are available as interventions for substance misuse (Beaulieu et al., 2021). Based on the findings of this review, it should not be assumed that such interventions affect substance misuse rather than BPD symptomatology. Therefore, future research might explore the effectiveness of these interventions on BPD symptomatology despite this not being the primary target for intervention.Practical implicationsDespite McCrone et al. (2008) noting the cost of this population’s difficulties to both themselves and services, the limited number of studies in this area is astonishing. Despite a lack of quality in the data available, there i some evidence to support the use of DBT and general psychiatric management (GPM) interventions for those with BPD and concurrent substance misuse. It is therefore of principal importance that health and social care services action Public Health England’s (2017) recommendations. Individuals with coexisting BPD and substance misuse would then receive support from any professional they see, who could then refer for psychological therapies.Originality/valueAlthough the reports appear to show that DBT, integrated therapies and GPM may be effective for this population, conclusions cannot be drawn with high levels of confidence due to heterogeneity among studies. The findings indicate that future, high-quality research is needed to test the effects of interventions on BPD symptomatology for those who misuse
目的本研究旨在识别和批判性评价探讨心理干预在改善滥用药物个体的边缘型人格障碍(BPD)症状方面的有效性的文献。设计/方法论/方法在2021年6月至8月期间,对六个数据库(PsycINFO、Embase、Scopus、Medline、CINAHL和ProQuest)进行了系统搜索、手工搜索和引文链接。主要搜索词包括BPD、药物使用、治疗和效果。提取了研究和样本特征、干预措施、结果测量和关键发现。使用质量评估和叙述综合方法来探索研究的优势、局限性以及研究之间和研究内部的关系。调查结果包括7份符合条件的报告,报告质量基本合格。混合样本、设计、结果、定义和实施各不相同。滥用药物者和未滥用药物者的治疗完成情况没有显著差异。干预措施在精神症状、入院、自我效能以及冲动和自残(切割、焚烧等)行为方面表现出了有效性。没有发现自杀或准自杀(威胁、准备和企图)行为的影响。研究局限性/影响本综述仅考虑未接受药物滥用治疗的诊断为BPD的个人。激进开放的辩证行为疗法(DBT)、治疗社区和其他干预措施可作为药物滥用的干预措施(Beaulieu等人,2021)。根据本综述的结果,不应假设此类干预措施影响药物滥用,而不是BPD症状。因此,未来的研究可能会探索这些干预措施对BPD症状的有效性,尽管这不是干预的主要目标。实际意义尽管McCrone等人(2008)指出了这一群体自身和服务困难的代价,但该领域的研究数量有限,令人惊讶。尽管现有数据缺乏质量,但有一些证据支持对患有BPD和同时滥用药物的患者使用DBT和一般精神病管理(GPM)干预措施。因此,卫生和社会护理服务采取英格兰公共卫生部(2017)的建议至关重要。同时患有BPD和药物滥用的个人将得到他们所见到的任何专业人士的支持,然后他们可以转介进行心理治疗。原创性/价值尽管报告似乎表明DBT、综合疗法和GPM可能对这一人群有效,但由于研究之间的异质性,无法以高置信度得出结论。研究结果表明,未来需要高质量的研究来测试干预措施对滥用药物者BPD症状的影响。需要具有足够统计能力、同质结果和标准化方法的随机对照试验。
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引用次数: 0
Exploring the prevalence of post-traumatic stress disorder among health-care workers during the COVID-19 pandemic: findings from a survey applied on a Portuguese general hospital 探索COVID-19大流行期间卫生保健工作者中创伤后应激障碍的患病率:来自葡萄牙一家综合医院的调查结果
IF 1.2 Q3 Medicine Pub Date : 2023-03-03 DOI: 10.1108/mhrj-05-2022-0030
Luís Paulino Ferreira, N. Ribeiro, M. A. Duarte
PurposePost-traumatic stress disorder (PTSD) is associated with risk of suicide and chronic psychological impairment. The continued exposure to stress suffered by health-care workers (HCWs) during the COVID-19 pandemic can be considered a mass traumatic event and contribute to higher rates of PTSD in this population. The purpose of this research is to find out the prevalence and factors associated with PTSD among HCW in a general hospital.Design/methodology/approachThe authors devised a survey to assess the prevalence of PTSD among HCWs in a general hospital and its relationship with sex, social support, profession, work experience in health care, time spent caring for COVID-19 patients and place in which the COVID-19-related activities were carried out. PTSD symptoms were assessed using the PCL-5, Portuguese version.FindingsA total of 226 HCWs were included in the study. Provisional diagnosis of PTSD was made based on the PCL-5 responses, considering DSM-5 criteria and the cutoff score of 33. In total, 79 (35.0%) HCWs had a provisional diagnosis of PTSD, and a significant association was found between PTSD and time spent working with COVID-19 patients and between PTSD and place of work, namely, the COVID-19 emergency room and intensive care unit.Originality/valueThe results highlight the need for a reflection on the importance of mental health promotion among HCWs, specially in adverse conditions such as the current pandemic.
目的创伤后应激障碍(PTSD)与自杀和慢性心理障碍的风险有关。在新冠肺炎大流行期间,医护人员(HCW)持续承受压力可被视为一种大规模创伤事件,并导致该人群PTSD的发病率较高。本研究的目的是了解综合医院HCW中PTSD的患病率和相关因素。设计/方法/方法作者设计了一项调查,以评估综合医院HCW中PTSD的患病率及其与性、社会支持、职业、医疗保健工作经验、照顾新冠肺炎患者的时间和开展COVID-19-19相关活动的地点的关系。PTSD症状使用PCL-5葡萄牙版进行评估。研究结果共有226名HCW被纳入研究。PTSD的临时诊断是基于PCL-5反应,考虑DSM-5标准和33分的截止分数。总共有79名(35.0%)HCW被临时诊断为PTSD,PTSD与新冠肺炎患者的工作时间以及PTSD与工作地点(即新冠肺炎急诊室和重症监护室)之间存在显著关联。独创性/价值研究结果强调,有必要反思促进HCW心理健康的重要性,特别是在当前疫情等不利条件下。
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引用次数: 0
Humanising care in a forensic mental health ward through creative writing workshops for staff and residents: a case study 通过为工作人员和居民举办的创造性写作研讨会,在法医心理健康病房实现人性化护理:一项案例研究
IF 1.2 Q3 Medicine Pub Date : 2023-02-16 DOI: 10.1108/mhrj-03-2022-0014
Paula Chatterjee, M. Turri
PurposeService users’ voice is at the forefront of movements within psychiatry that look to create more humanising care. Although genuine co-production of knowledge is limited by the power differential intrinsically functional to the health care setting, the arts have the potential to create collaborative environments and equalise relationships. The purpose of this case study is to describe and discuss the design and pilot evaluation of creative writing workshops in a forensic mental health ward as an innovative method for humanising care.Design/methodology/approachA creative writing intervention focussing on everyday experiences was implemented in a forensic mental health ward and involved four residents and four mental health professionals working together. Interviews were conducted with the four mental health professionals as part of a service evaluation. Transcripts were analysed using thematic analysis.FindingsTwo themes emerged from the analysis of interviews with mental health professionals: “a new way of learning about each other” and “imagining beyond the staff-resident relationship”. The authors discuss the intervention’s benefits in terms of its potential to foster mutuality and empathy beyond the illness narrative.Practical implicationsCreative writing can be used to engage patients and mental health professionals to jointly share everyday experiences and identities beyond illness.Originality/valueThe creative writing workshops present an innovative approach concerning the use of creative arts for humanising care through mutuality.
目的:服务用户的声音处于精神病学运动的最前沿,这些运动希望创造更人性化的护理。虽然真正的知识合作生产受到卫生保健环境内在功能的权力差异的限制,但艺术具有创造协作环境和平等关系的潜力。本案例研究的目的是描述和讨论法医精神健康病房创意写作工作坊的设计和试点评估,作为一种人性化护理的创新方法。设计/方法/方法在法医心理健康病房实施了一项以日常经验为重点的创造性写作干预,涉及四名住院医生和四名心理健康专业人员共同工作。作为服务评估的一部分,与四名心理健康专业人员进行了访谈。使用主题分析对转录本进行分析。对心理健康专业人员访谈的分析显示了两个主题:"一种相互了解的新方式"和"想象工作人员与住院医生之间的关系"。作者讨论了干预的好处,从培养相互关系和超越疾病叙述的同理心的潜力来看。创意写作可以用来让患者和心理健康专家共同分享日常经历和超越疾病的身份。创意/价值创意写作工作坊提出了一种创新的方法,利用创意艺术通过相互作用使关怀人性化。
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引用次数: 0
Exploring the impact of the COVID-19 pandemic on mental health organisations in England 探索COVID-19大流行对英格兰精神卫生组织的影响
IF 1.2 Q3 Medicine Pub Date : 2023-02-01 DOI: 10.1108/mhrj-07-2022-0042
Yusra Alshawwa, F. Sethi
PurposeThis paper aims to explore the impact of the COVID-19 pandemic on mental health organisations in England.Design/methodology/approachA qualitative mixed-methods approach was applied, including a review of the academic literature, a review of the non-academic literature and a brief semi-structured survey. Respondents of the semi-structured survey included seven healthcare leaders from four different NHS Mental Health Trusts in England. This review applied thematic analysis to the data findings.FindingsMental health organisations in England have been significantly impacted by the COVID-19 pandemic. The analysis of the identified resources found four overarching areas for learning: organisational structures, approaches to practice (working and delivering care), leadership and staff support. Organisational structures refer to structural, systemic and procedural changes that have taken place. Approaches to practice relate to shifts in organisational work and delivery of care. Leadership identifies styles used to manage change and disruption. Staff support refers to measures and interventions applied to meet changing staff needs and well-being.Practical implicationsMental health organisations can reduce the ongoing impact of the COVID-19 pandemic through continuous improvements in future crisis planning, innovations in clinical practice and a sustained focus on staff well-being.Originality/valueA multi-dimensional exploration into the impact of the COVID-19 pandemic on mental health organisations was conducted. The review also provides insights into the experience of healthcare leadership in managing change during the COVID-19 pandemic.
目的本文旨在探讨COVID-19大流行对英格兰精神卫生组织的影响。设计/方法/方法采用定性混合方法,包括对学术文献的回顾,对非学术文献的回顾和简短的半结构化调查。半结构化调查的受访者包括来自英格兰四个不同的NHS精神健康信托基金的七名医疗保健领导者。本次审查对数据调查结果进行了专题分析。英格兰的精神卫生组织受到COVID-19大流行的严重影响。对已确定资源的分析发现了四个主要的学习领域:组织结构、实践方法(工作和提供护理)、领导力和员工支持。组织结构是指已经发生的结构、系统和程序上的变化。实践方法涉及组织工作和提供护理的转变。领导力确定用于管理变革和破坏的风格。工作人员支持是指为满足不断变化的工作人员需求和福祉而采取的措施和干预措施。心理健康组织可以通过持续改进未来危机规划、创新临床实践和持续关注员工福祉,来减少COVID-19大流行的持续影响。新冠肺炎疫情对精神卫生机构的影响进行了多维度探索。该综述还提供了对COVID-19大流行期间卫生保健领导在管理变革方面的经验的见解。
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引用次数: 0
Are principles of recovery-oriented practice evident in staff and service user perspectives on seclusion? 在工作人员和服务使用者对隔离的看法中,以康复为导向的做法原则是否明显?
IF 1.2 Q3 Medicine Pub Date : 2023-01-16 DOI: 10.1108/mhrj-02-2022-0009
Antaine Stíobhairt, David Staunton, S. Guerin
PurposeThis paper aims to explore the extent to which principles of recovery-oriented practice are evident in the published perspectives and experiences of health professionals and service users on seclusion in adult mental health services.Design/methodology/approachA systematic review informed by PRISMA guidelines was conducted, drawing from four databases, which were searched in August 2018 and August 2022. Only original empirical studies rated as having “major” relevance were included. Data were extracted from 31 studies and qualitatively synthesised through deductive analysis using recovery principles as themes.FindingsThere was limited evidence of perceptions of seclusion being being consistent with recovery principles, with greater evidence of perceptions that directly opposed them. Studies of service user perspectives highlighted this more often than staff perspectives. The findings highlight paradoxical relationships between care and control and conflicting rights and emphasise the need to openly acknowledge the complexity of seclusion and its interface with recovery.Research limitations/implicationsThis review was developed in line with international best practice and the protocol was registered. Using a search string with only three components maximised sensitivity during searches and minimised the risk of relevant literature being missed. Limitations include the focus on studies where the full text was published in English.Originality/valueThis review makes a unique contribution, highlighting that, to the best of the authors’ knowledge, no studies to date have explicitly explored the perspectives and experiences of staff and service users on the use of seclusion in the context of recovery-oriented practice. The findings are relevant to clinical practice, policy and future research, including amending procedures and practices to partially reconcile seclusion and recovery where the seclusion is deemed necessary.
目的本文旨在探讨以康复为导向的实践原则在多大程度上体现在卫生专业人员和服务使用者对成人心理健康服务隔离的观点和经验中。设计/方法/方法根据PRISMA指南,从2018年8月和2022年8月搜索的四个数据库中进行了系统审查。只有被评为具有“重大”相关性的原始实证研究才被纳入。数据从31项研究中提取,并以恢复原理为主题,通过演绎分析进行定性综合。发现有有限的证据表明,对与世隔绝的看法符合恢复原则,有更多的证据表明有直接反对这些原则的看法。对服务用户视角的研究比工作人员视角更经常强调这一点。研究结果强调了照顾和控制与权利冲突之间的矛盾关系,并强调有必要公开承认隔离的复杂性及其与康复的关系。研究局限性/含义本综述是根据国际最佳实践制定的,并已注册该方案。使用只有三个组成部分的搜索字符串可以最大限度地提高搜索过程中的灵敏度,并将遗漏相关文献的风险降至最低。局限性包括对全文以英文发表的研究的关注。独创性/价值这篇综述做出了独特的贡献,强调据作者所知,迄今为止没有任何研究明确探讨工作人员和服务使用者在以康复为导向的实践中使用隔离的观点和经验。这些发现与临床实践、政策和未来研究相关,包括修改程序和实践,在认为有必要隔离的情况下,部分协调隔离和恢复。
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引用次数: 1
Mental health care using video during COVID-19: service user and clinician experiences, including future preferences COVID-19期间使用视频的精神卫生保健:服务用户和临床医生的经验,包括未来的偏好
IF 1.2 Q3 Medicine Pub Date : 2023-01-11 DOI: 10.1108/mhrj-06-2022-0036
L. Samad, B. Teague, K. Elzubeir, Karen Moreira, N. Agarwal, S. Bagge, Emma Marriott, Jonathan Wilson
PurposeThis paper aims to evaluate service user (SU) and clinician acceptability of video care, including future preferences to inform mental health practice during COVID-19, and beyond.Design/methodology/approachStructured questionnaires were co-developed with SUs and clinicians. The SU online experience questionnaire was built into video consultations (VCs) via the Attend Anywhere platform, completed between July 2020 and March 2021. A Trust-wide clinician experience survey was conducted between July and October 2020. Chi-squared test was performed for any differences in clinician VC rating by mental health difficulties, with the content analysis used for free-text data.FindingsOf 1,275 SUs completing the questionnaire following VC, most felt supported (93.4%), and their needs were met (90%). For future appointments, 51.8% of SUs preferred video, followed by face-to-face (33%), with COVID-related and practical reasons given. Of 249 clinicians, 161 (64.7%) had used VCs. Most felt the therapeutic relationship (76.4%) and privacy (78.7%) were maintained. Clinicians felt confident about clinical assessment and management using video. However, they were less confident in assessing psychotic symptoms and initiating psychotropic medications. There were no significant differences in clinician VC rating by mental health difficulties. For future, more SUs preferred using video, with a quarter providing practical reasons.Originality/valueThe study provides a real-world example of video care implementation. In addition to highlighting clinician needs, support at the wider system/policy level, with a focus on addressing inequalities, can inform mental health care beyond COVID-19.
目的本文旨在评估服务用户(SU)和临床医生对视频护理的可接受性,包括在新冠肺炎期间及以后为心理健康实践提供信息的未来偏好。设计/方法/方法结构化问卷是与SU和临床医生共同开发的。SU在线体验问卷通过Attent Anywhere平台纳入视频咨询(VC),于2020年7月至2021年3月完成。2020年7月至10月期间,进行了一项全信托临床医生经验调查。采用卡方检验法对临床医生因心理健康困难对VC评分的任何差异进行检验,内容分析用于自由文本数据。结果在1275名VC后完成问卷调查的SUs中,大多数人感到得到了支持(93.4%),他们的需求得到了满足(90%)。对于未来的预约,51.8%的SU更喜欢视频,其次是面对面(33%),并给出了与新冠肺炎相关的实际原因。249名临床医生中,161人(64.7%)使用过VCs。大多数人认为治疗关系(76.4%)和隐私(78.7%)得到了维持。临床医生对使用视频进行临床评估和管理充满信心。然而,他们对评估精神病症状和开始服用精神药物缺乏信心。临床医生对心理健康困难的VC评分没有显著差异。对于未来,更多的SUV更喜欢使用视频,四分之一的SUV提供了实际原因。独创性/价值该研究提供了一个视频护理实施的真实例子。除了强调临床医生的需求外,更广泛的系统/政策层面的支持,重点是解决不平等问题,可以为新冠肺炎之后的心理健康护理提供信息。
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引用次数: 0
A service evaluation of the assessment process in a Step4 Psychological Therapies Service Step4心理治疗服务评估过程的服务评估
IF 1.2 Q3 Medicine Pub Date : 2022-12-29 DOI: 10.1108/mhrj-07-2022-0047
Amie L. Robinson, Danielle De Boos, Nima G. Moghaddam
PurposeThis study aims to improve the efficiency of the assessment process within a Step4 Psychological Therapies Service by identifying factors related to assessment non-attendance and service suitability for referred clients.Design/methodology/approachReferral and assessment information was accessed between October 2019 and March 2020 from Step4 routine service data, electronic client records where necessary and Step4 staff self-report questionnaires.FindingsAll clients offered an assessment during this time attended. Findings indicated several factors could influence service suitability in meeting client need. These included individual differences such as readiness to change, which was not necessarily identified at referral or prior to assessment, and potential systemic factors, such as the opt-in procedure, which possibly impeded access. Though the necessity for assessment in clarifying client needs and treatment was indicated, an assessment (from referral to assessment appointment) that led to discharge could take an excess of one working day of service time, associated with considerable opportunity cost to other clients awaiting assessment. Recommendations are made for improving assessment efficiency.Originality/valueWith a high prevalence of poor mental health in the UK, efforts must be made to identify and reduce additional demand upon service time and resources within mental health services to effectively meet people’s needs. Recommendations to improve assessment process efficiency include the use of a standardised referral form, offer of follow-up support procedures, increased client involvement, a streamlined opt-in battery and ongoing monitoring to ensure shared practice between clinicians. These are transferable to other mental health services, with implications for subsequent quality and timeliness of care.
目的本研究旨在通过确定与评估不出勤和转诊客户服务适合性相关的因素,提高Step4心理治疗服务中评估过程的效率。设计/方法/方法在2019年10月至2020年3月期间,从Step4常规服务数据、必要时的电子客户记录和Step4员工自我报告问卷中获取了转介和评估信息。Findings在此期间,所有客户都进行了评估。调查结果表明,在满足客户需求方面,有几个因素会影响服务的适用性。其中包括个人差异,如在转诊时或评估前不一定确定的改变意愿,以及可能阻碍访问的潜在系统性因素,如选择加入程序。尽管有人指出,评估有必要澄清客户的需求和治疗,但导致出院的评估(从转诊到评估预约)可能需要超过一个工作日的服务时间,这给等待评估的其他客户带来了可观的机会成本。提出了提高评估效率的建议。独创性/价值随着英国精神健康状况不佳的普遍性,必须努力确定并减少对精神健康服务时间和资源的额外需求,以有效满足人们的需求。提高评估过程效率的建议包括使用标准化的转诊表、提供后续支持程序、增加客户参与、简化选择加入小组和持续监测,以确保临床医生之间共享实践。这些可以转移到其他心理健康服务中,从而影响后续护理的质量和及时性。
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引用次数: 0
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Mental Health Review Journal
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