Pub Date : 2023-03-22DOI: 10.1080/20479700.2023.2190250
Lan Jiang, Yu-Li Huang
{"title":"Healthcare call center efficiency improvement using a simulation approach to achieve the organization’s target","authors":"Lan Jiang, Yu-Li Huang","doi":"10.1080/20479700.2023.2190250","DOIUrl":"https://doi.org/10.1080/20479700.2023.2190250","url":null,"abstract":"","PeriodicalId":46911,"journal":{"name":"International Journal of Healthcare Management","volume":" ","pages":""},"PeriodicalIF":2.1,"publicationDate":"2023-03-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48304368","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-21DOI: 10.1080/20479700.2023.2190635
Makpal Alchimbayeva, N. Glushkova, V. Mammadov, Sholpan Aliyeva, A. Dyussupova, A. Dyussupov, O. Tsigengagel
{"title":"The intention to disclose medical errors among health professionals in Kazakhstan","authors":"Makpal Alchimbayeva, N. Glushkova, V. Mammadov, Sholpan Aliyeva, A. Dyussupova, A. Dyussupov, O. Tsigengagel","doi":"10.1080/20479700.2023.2190635","DOIUrl":"https://doi.org/10.1080/20479700.2023.2190635","url":null,"abstract":"","PeriodicalId":46911,"journal":{"name":"International Journal of Healthcare Management","volume":" ","pages":""},"PeriodicalIF":2.1,"publicationDate":"2023-03-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45881106","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-17DOI: 10.1080/20479700.2023.2190251
Scott S. Christensen, Tracey L. Nixon, Rita L. Aguilar, Zlata Muhamedagic, Kimberly L. Mahoney
{"title":"Using participatory management to empower nurses to identify and prioritize the drivers of their burnout","authors":"Scott S. Christensen, Tracey L. Nixon, Rita L. Aguilar, Zlata Muhamedagic, Kimberly L. Mahoney","doi":"10.1080/20479700.2023.2190251","DOIUrl":"https://doi.org/10.1080/20479700.2023.2190251","url":null,"abstract":"","PeriodicalId":46911,"journal":{"name":"International Journal of Healthcare Management","volume":" ","pages":""},"PeriodicalIF":2.1,"publicationDate":"2023-03-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42457875","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-16DOI: 10.1080/20479700.2023.2190252
Méryl Paquay, A. Diep, Zoé Kabanda, Aurore Ancion, J. Piazza, A. Ghuysen
{"title":"Impact of the Covid-19 crisis on the hospital work environment and organization: A mixed-methods study","authors":"Méryl Paquay, A. Diep, Zoé Kabanda, Aurore Ancion, J. Piazza, A. Ghuysen","doi":"10.1080/20479700.2023.2190252","DOIUrl":"https://doi.org/10.1080/20479700.2023.2190252","url":null,"abstract":"","PeriodicalId":46911,"journal":{"name":"International Journal of Healthcare Management","volume":" ","pages":""},"PeriodicalIF":2.1,"publicationDate":"2023-03-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43180304","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-15DOI: 10.1080/20479700.2023.2185580
P. Olivares-Tirado, Rosendo Zanga
{"title":"Waste in health care spending: A scoping review","authors":"P. Olivares-Tirado, Rosendo Zanga","doi":"10.1080/20479700.2023.2185580","DOIUrl":"https://doi.org/10.1080/20479700.2023.2185580","url":null,"abstract":"","PeriodicalId":46911,"journal":{"name":"International Journal of Healthcare Management","volume":" ","pages":""},"PeriodicalIF":2.1,"publicationDate":"2023-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46135270","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-15DOI: 10.1080/20479700.2023.2189555
Ammar F. J. Al-Bazi, F. Madi, A. A. Monshar, Yousif Eliya, Tunde V. Adediran, Khaled Al Khudir
{"title":"Modelling the impact of non-pharmaceutical interventions on COVID-19 exposure in closed-environments using agent-based modelling","authors":"Ammar F. J. Al-Bazi, F. Madi, A. A. Monshar, Yousif Eliya, Tunde V. Adediran, Khaled Al Khudir","doi":"10.1080/20479700.2023.2189555","DOIUrl":"https://doi.org/10.1080/20479700.2023.2189555","url":null,"abstract":"","PeriodicalId":46911,"journal":{"name":"International Journal of Healthcare Management","volume":" ","pages":""},"PeriodicalIF":2.1,"publicationDate":"2023-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42588438","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-06DOI: 10.1080/20479700.2023.2183579
Omji Gupta, Susheel Yadav, M. Srivastava, P. Darda, Vinaytosh Mishra
{"title":"Understanding the intention to use metaverse in healthcare utilizing a mix method approach","authors":"Omji Gupta, Susheel Yadav, M. Srivastava, P. Darda, Vinaytosh Mishra","doi":"10.1080/20479700.2023.2183579","DOIUrl":"https://doi.org/10.1080/20479700.2023.2183579","url":null,"abstract":"","PeriodicalId":46911,"journal":{"name":"International Journal of Healthcare Management","volume":" ","pages":""},"PeriodicalIF":2.1,"publicationDate":"2023-03-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43256737","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study explores the determinants of patient satisfaction in the healthcare industry in a developing country. The effect of healthcare services, supportive services, and auxiliary services were conceptualized in three models. After checking the measurement properties of the survey instrument, the hypotheses were tested using the data collected from 748 in-patients from five super specialty hospitals in Tiruchirappalli in southern India. The physicians' services, intensive care unit (ICU) services, operation theatre (OT) services, and outpatient department (OPD) services had a significant positive influence on patient satisfaction. The results also suggest supportive services, including nurse, technical, and administrative services, played an essential role in increasing patient satisfaction. Finally, patients were satisfied with the registration process, transportation, and housekeeping services, including cleanliness in the hospitals. The results did not find support for pharmacy services, emergency services, and hospital security impacting patient satisfaction. The findings provide recommendations for the administrators of healthcare units to improve patient satisfaction.
{"title":"The antecedents of patient satisfaction: Evidence from super-specialty hospitals in Tiruchirappalli in India","authors":"Heena Kausar Dawood-Khan, Shaik Mohamed Naina, Satyanarayana Parayitam","doi":"10.1080/20479700.2023.2182491","DOIUrl":"https://doi.org/10.1080/20479700.2023.2182491","url":null,"abstract":"This study explores the determinants of patient satisfaction in the healthcare industry in a developing country. The effect of healthcare services, supportive services, and auxiliary services were conceptualized in three models. After checking the measurement properties of the survey instrument, the hypotheses were tested using the data collected from 748 in-patients from five super specialty hospitals in Tiruchirappalli in southern India. The physicians' services, intensive care unit (ICU) services, operation theatre (OT) services, and outpatient department (OPD) services had a significant positive influence on patient satisfaction. The results also suggest supportive services, including nurse, technical, and administrative services, played an essential role in increasing patient satisfaction. Finally, patients were satisfied with the registration process, transportation, and housekeeping services, including cleanliness in the hospitals. The results did not find support for pharmacy services, emergency services, and hospital security impacting patient satisfaction. The findings provide recommendations for the administrators of healthcare units to improve patient satisfaction.","PeriodicalId":46911,"journal":{"name":"International Journal of Healthcare Management","volume":" ","pages":""},"PeriodicalIF":2.1,"publicationDate":"2023-03-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48291859","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-01DOI: 10.1080/20479700.2022.2163336
J. Torremadé, M. Presa, Ó. Gorría, E. Torres, I. Oyagüez, E. Lledó
{"title":"Cost-consequence analysis of penile prosthesis implantation in outpatient setting in Spain","authors":"J. Torremadé, M. Presa, Ó. Gorría, E. Torres, I. Oyagüez, E. Lledó","doi":"10.1080/20479700.2022.2163336","DOIUrl":"https://doi.org/10.1080/20479700.2022.2163336","url":null,"abstract":"","PeriodicalId":46911,"journal":{"name":"International Journal of Healthcare Management","volume":" ","pages":""},"PeriodicalIF":2.1,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42420660","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-16DOI: 10.1080/20479700.2023.2177608
Krar Muhsin Thajil, Hadi Al‐Abrrow
{"title":"The effect of the bright triad on positive innovation in healthcare sector: The mediating role of emotional intelligence","authors":"Krar Muhsin Thajil, Hadi Al‐Abrrow","doi":"10.1080/20479700.2023.2177608","DOIUrl":"https://doi.org/10.1080/20479700.2023.2177608","url":null,"abstract":"","PeriodicalId":46911,"journal":{"name":"International Journal of Healthcare Management","volume":" ","pages":""},"PeriodicalIF":2.1,"publicationDate":"2023-02-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48107441","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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