Pub Date : 2023-05-24DOI: 10.34007/jehss.v5i4.1681
Darwin Martua Sinaga, Budi Hartono, Ina Triesna Budiani
The issuance of Minister of Finance Decree Number 504/PMK.04/2009 on 24-Hour Customs Service and 7-Day Customs Office at Certain Ports accommodates customs services to facilitate importers or exporters in submitting customs documents in order to obtain service certainty so that imported or exported goods can be served. However, some obstacles related to 24/7 services were found which may cause user satisfaction to be less than optimal. This study aims to determine the implementation of the 24/7 Service Policy and the factors affecting its implementation at the Belawan Customs and Excise Supervision and Service Office in North Sumatra. The method used is descriptive qualitative with data collection conducted through observation, interviews, and documentation. The data analysis techniques used are data collection, data reduction, data presentation, and conclusion drawing. Based on the results of the study, it is known that the implementation of the 24/7 Service Policy in improving user services at the Belawan Customs and Excise Supervision and Service Office, North Sumatra, still needs improvement due to communication, resources, and bureaucratic structure that have not been running well, influenced by factors such as Standard Operating Procedures (SOP), widespread fragmentation, limited socialization, and officer competence. Meanwhile, the implementation is supported by disposition influenced by factors such as facilities, authority, and performance contracts.
{"title":"Implementasi Kebijakan Pelayanan 24/7 dalam Meningkatkan Pelayanan Pengguna Jasa pada Kantor Pengawasan dan Pelayanan Bea dan Cukai Tipe Madya Pabean Belawan","authors":"Darwin Martua Sinaga, Budi Hartono, Ina Triesna Budiani","doi":"10.34007/jehss.v5i4.1681","DOIUrl":"https://doi.org/10.34007/jehss.v5i4.1681","url":null,"abstract":"The issuance of Minister of Finance Decree Number 504/PMK.04/2009 on 24-Hour Customs Service and 7-Day Customs Office at Certain Ports accommodates customs services to facilitate importers or exporters in submitting customs documents in order to obtain service certainty so that imported or exported goods can be served. However, some obstacles related to 24/7 services were found which may cause user satisfaction to be less than optimal. This study aims to determine the implementation of the 24/7 Service Policy and the factors affecting its implementation at the Belawan Customs and Excise Supervision and Service Office in North Sumatra. The method used is descriptive qualitative with data collection conducted through observation, interviews, and documentation. The data analysis techniques used are data collection, data reduction, data presentation, and conclusion drawing. Based on the results of the study, it is known that the implementation of the 24/7 Service Policy in improving user services at the Belawan Customs and Excise Supervision and Service Office, North Sumatra, still needs improvement due to communication, resources, and bureaucratic structure that have not been running well, influenced by factors such as Standard Operating Procedures (SOP), widespread fragmentation, limited socialization, and officer competence. Meanwhile, the implementation is supported by disposition influenced by factors such as facilities, authority, and performance contracts.","PeriodicalId":475994,"journal":{"name":"Journal of Education, Humaniora and Social Sciences","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135139845","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-18DOI: 10.34007/jehss.v5i4.1691
Ahmad Fachrizal, Isnaini Isnaini, Adam Adam
The purpose of this research is to examine and analyze the quality of vehicle tax payment services and the factors that hinder the services at the Samsat Lima Puluh office in Batu Bara District, North Sumatra Province. The research method used is a qualitative approach with a descriptive design. Data collection techniques used were interviews, observations, and documentation. The research was conducted at the Samsat Lima Puluh office. The data sources used were primary and secondary data. The results of the study show that the quality of vehicle tax payment services at Samsat Lima Puluh is not yet optimal in terms of responsiveness, physical evidence, and empathy aspects. The problems related to vehicle tax payment services are due to the lack of understanding of the community (taxpayers) regarding administrative processes such as incomplete paperwork and inadequate supporting documents. Additionally, the waiting room is uncomfortable due to insufficient air conditioning, inadequate seating arrangements, and insufficient tables for filling out registration forms, resulting in taxpayers having to stand in long queues. Furthermore, the timeliness of service completion is not appropriate due to unresponsive personnel and a lack of personnel at the Samsat Lima Puluh office.
本研究的目的是检查和分析车辆纳税服务的质量和阻碍服务的因素在Samsat利马Puluh办事处在Batu巴拉区，北苏门答腊省。使用的研究方法是定性方法与描述性设计。使用的数据收集技术是访谈、观察和记录。这项研究是在Samsat Lima Puluh办公室进行的。使用的数据来源是主要和次要数据。研究结果表明，Samsat Lima Puluh的车辆纳税服务质量在响应性、物证和移情方面尚未达到最佳水平。与车辆纳税服务有关的问题是由于社会(纳税人)对行政程序缺乏了解，例如文书工作不完整和证明文件不充分。此外，由于空调不足，座位安排不足，填写登记表的桌子不足，候诊室令人不舒服，导致纳税人不得不排长队。此外，由于人员反应迟钝和Samsat Lima Puluh办事处人员缺乏，服务完成的及时性也不适当。
{"title":"Analisis Kualitas Pelayanan Pembayaran Pajak Kendaraan Bermotor di Kantor Sistem Administrasi Manunggal Satu Atap (Samsat) Kota Lima Puluh Kabupaten Batu Bara Provinsi Sumatera Utara","authors":"Ahmad Fachrizal, Isnaini Isnaini, Adam Adam","doi":"10.34007/jehss.v5i4.1691","DOIUrl":"https://doi.org/10.34007/jehss.v5i4.1691","url":null,"abstract":"The purpose of this research is to examine and analyze the quality of vehicle tax payment services and the factors that hinder the services at the Samsat Lima Puluh office in Batu Bara District, North Sumatra Province. The research method used is a qualitative approach with a descriptive design. Data collection techniques used were interviews, observations, and documentation. The research was conducted at the Samsat Lima Puluh office. The data sources used were primary and secondary data. The results of the study show that the quality of vehicle tax payment services at Samsat Lima Puluh is not yet optimal in terms of responsiveness, physical evidence, and empathy aspects. The problems related to vehicle tax payment services are due to the lack of understanding of the community (taxpayers) regarding administrative processes such as incomplete paperwork and inadequate supporting documents. Additionally, the waiting room is uncomfortable due to insufficient air conditioning, inadequate seating arrangements, and insufficient tables for filling out registration forms, resulting in taxpayers having to stand in long queues. Furthermore, the timeliness of service completion is not appropriate due to unresponsive personnel and a lack of personnel at the Samsat Lima Puluh office.","PeriodicalId":475994,"journal":{"name":"Journal of Education, Humaniora and Social Sciences","volume":"113 4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135812463","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-11DOI: 10.34007/jehss.v5i4.1753
Buhaira Iza
The “assessment” & “alienation assessment” examination method, which analyzes how gift-exchange values shape the value of a commodity in the capitalist economic mode – focuses on analyzing “gift-giving” patterns that occur within the “supply chain” as well as the relationships between business owners, labor and commodity in the so-called “impersonal and capitalist mode”. Through ethnographic research on the third wave cultured coffee roasting business entity of "Quali Coffee Roastery", alienation and non-alienating values can also be analyzed in the capitalistic commodity production, distribution and supply chain of third wave coffee. Results from this article shows that a third wave coffee capitalist/profit-oriented organization is able to consciously determine which factors of production and distribution that can be alienated or non-alienated in its commodity production activities. Organizational culture & leadership concept presences are crucial in the deciding occurrence of alienation/non alienation pattern on one actor part of the capitalist-mode business supply chain.
{"title":"Quali Coffee Roastery: Asesmen Alienasi Budaya Organisasi Pemanggang Kopi Gelombang Ketiga berbasis Kapitalis/Laba","authors":"Buhaira Iza","doi":"10.34007/jehss.v5i4.1753","DOIUrl":"https://doi.org/10.34007/jehss.v5i4.1753","url":null,"abstract":"The “assessment” & “alienation assessment” examination method, which analyzes how gift-exchange values shape the value of a commodity in the capitalist economic mode – focuses on analyzing “gift-giving” patterns that occur within the “supply chain” as well as the relationships between business owners, labor and commodity in the so-called “impersonal and capitalist mode”. Through ethnographic research on the third wave cultured coffee roasting business entity of \"Quali Coffee Roastery\", alienation and non-alienating values can also be analyzed in the capitalistic commodity production, distribution and supply chain of third wave coffee. Results from this article shows that a third wave coffee capitalist/profit-oriented organization is able to consciously determine which factors of production and distribution that can be alienated or non-alienated in its commodity production activities. Organizational culture & leadership concept presences are crucial in the deciding occurrence of alienation/non alienation pattern on one actor part of the capitalist-mode business supply chain.","PeriodicalId":475994,"journal":{"name":"Journal of Education, Humaniora and Social Sciences","volume":"51 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135527674","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-28DOI: 10.34007/jehss.v5i3.1598
Syarifuddin Syarifuddin, Ida Nadhirah
The purpose of this study was to determine the role of mediators in resolving parental conflicts which result in children becoming victims of discrimination and neglect as a result of divorce. This type of research is normative juridical through the approach of statutory regulations, as well as legal principles. The nature of this research is analytical descriptive, namely describing the problems that occur next, discussed and analyzed. Sources of data obtained from secondary data through government publications / websites and data collection tools are carried out through documents or data from the Office of Women's Empowerment and Child Protection of North Sumatra Province, the data analysis used is qualitative analysis. The role of the mediator is to prioritize the rights interests of the child over the interests of the parents. In the mediation process, the role of the mediator is as a formality for the parties to be able to proceed to the legal process in order to convict one of the parties. In addition, the mediator cannot force the parties to carry out or enforce the court's decision due to the parties' perception that the authority to execute court decisions including child custody lies in the court, and not in the Office of Women's Empowerment and Child Protection of North Sumatra Province. The mediator's efforts provide education to the parties that mediation is a tool in law enforcement in the police.
{"title":"Peran Mediator Dinas Pemberdayaan Perempuan Dan Perlindungan Anak Provinsi Sumatera Utara Dalam Penyelesaian Diskriminasi Dan Penelantaran Anak Akibat Perceraian Orangtua","authors":"Syarifuddin Syarifuddin, Ida Nadhirah","doi":"10.34007/jehss.v5i3.1598","DOIUrl":"https://doi.org/10.34007/jehss.v5i3.1598","url":null,"abstract":"The purpose of this study was to determine the role of mediators in resolving parental conflicts which result in children becoming victims of discrimination and neglect as a result of divorce. This type of research is normative juridical through the approach of statutory regulations, as well as legal principles. The nature of this research is analytical descriptive, namely describing the problems that occur next, discussed and analyzed. Sources of data obtained from secondary data through government publications / websites and data collection tools are carried out through documents or data from the Office of Women's Empowerment and Child Protection of North Sumatra Province, the data analysis used is qualitative analysis. The role of the mediator is to prioritize the rights interests of the child over the interests of the parents. In the mediation process, the role of the mediator is as a formality for the parties to be able to proceed to the legal process in order to convict one of the parties. In addition, the mediator cannot force the parties to carry out or enforce the court's decision due to the parties' perception that the authority to execute court decisions including child custody lies in the court, and not in the Office of Women's Empowerment and Child Protection of North Sumatra Province. The mediator's efforts provide education to the parties that mediation is a tool in law enforcement in the police.","PeriodicalId":475994,"journal":{"name":"Journal of Education, Humaniora and Social Sciences","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135677443","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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