Pub Date : 2023-10-26DOI: 10.2478/nimmir-2023-0018
Jella Pfeiffer, Julian Weiss
Abstract Brand communication is entering a new era. Immersive technologies such as augmented reality (AR) ) and virtual reality (VR) enable memorable experiences along the entire customer journey as the combination of real and virtual elements creates innovative forms of consumer-brand interaction. Read in our interview how to implement successful immersive campaigns that people care about and share on social media. Julian Weiss, co-founder and CEO of Hamburg-based agency headraft, expects many more XR (extended reality) applications as “retailing will increasingly become an experience space.” He sees their greatest potential in a symbiosis of real and virtual elements.
{"title":"Diving into a New Reality: How Immersive Experiences along the Customer Journey Succeed","authors":"Jella Pfeiffer, Julian Weiss","doi":"10.2478/nimmir-2023-0018","DOIUrl":"https://doi.org/10.2478/nimmir-2023-0018","url":null,"abstract":"Abstract Brand communication is entering a new era. Immersive technologies such as augmented reality (AR) ) and virtual reality (VR) enable memorable experiences along the entire customer journey as the combination of real and virtual elements creates innovative forms of consumer-brand interaction. Read in our interview how to implement successful immersive campaigns that people care about and share on social media. Julian Weiss, co-founder and CEO of Hamburg-based agency headraft, expects many more XR (extended reality) applications as “retailing will increasingly become an experience space.” He sees their greatest potential in a symbiosis of real and virtual elements.","PeriodicalId":479534,"journal":{"name":"NIM marketing intelligence review","volume":"PC-26 2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134909479","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-26DOI: 10.2478/nimmir-2023-0013
Philipp A. Rauschnabel
Abstract Augmented reality (AR) is gaining recognition among executives as a powerful marketing tool. Unlike virtual reality, AR integrates virtual content into the real world, providing consumers with interactive experiences. AR applications like IKEA Place and Dulux Visualizer allow users to visualize furniture or paint colors in their homes, while AR games like Pokémon Go generate new revenue streams. The increasing availability of AR capabilities in smartphones and the creation of efficient developer tools have contributed to ist breakthrough. AR offers various levels of local presence, ranging from simple overlays to highly immersive mixed-reality experiences. The potential of AR extends beyond virtual reality, as it can create a new form of integrated three-dimensional Internet. AR marketing can enhance brand evaluations and emotional consumer-brand relationships, particularly through inspiration and closeness. Companies should consider AR as a tool for branding, as it has shown positive effects on brand attitudes, product evaluations, purchase intentions and word-of-mouth. Managers are encouraged to experiment with AR to understand ist potential and stay competitive in the evolving digital landscape.
{"title":"Boosting Brands with Augmented Reality: Why and When it Works","authors":"Philipp A. Rauschnabel","doi":"10.2478/nimmir-2023-0013","DOIUrl":"https://doi.org/10.2478/nimmir-2023-0013","url":null,"abstract":"Abstract Augmented reality (AR) is gaining recognition among executives as a powerful marketing tool. Unlike virtual reality, AR integrates virtual content into the real world, providing consumers with interactive experiences. AR applications like IKEA Place and Dulux Visualizer allow users to visualize furniture or paint colors in their homes, while AR games like Pokémon Go generate new revenue streams. The increasing availability of AR capabilities in smartphones and the creation of efficient developer tools have contributed to ist breakthrough. AR offers various levels of local presence, ranging from simple overlays to highly immersive mixed-reality experiences. The potential of AR extends beyond virtual reality, as it can create a new form of integrated three-dimensional Internet. AR marketing can enhance brand evaluations and emotional consumer-brand relationships, particularly through inspiration and closeness. Companies should consider AR as a tool for branding, as it has shown positive effects on brand attitudes, product evaluations, purchase intentions and word-of-mouth. Managers are encouraged to experiment with AR to understand ist potential and stay competitive in the evolving digital landscape.","PeriodicalId":479534,"journal":{"name":"NIM marketing intelligence review","volume":"4 2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136376813","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-26DOI: 10.2478/nimmir-2023-0016
Enrique Bigné
Abstract The metaverse and extended realities offer new avenues for studying consumer behavior. Consumer neuroscience tools are being utilized to understand interactions in these virtual spaces. The 3S framework (Stimuli, Sensors and Signals) provides a foundation for applying these tools. Stimuli can be manipulated to study brand choices, and sensors capture physiological responses such as heart rate and facial expressions. Different interface devices like monitors, smartphones and head-mounted displays offer varying immersion levels and sensor compatibility. Augmented reality requires minimal additional technology, while virtual reality allows detailed tracking of user interactions. Mixed reality combines both. Applications of extended realities in consumer research include pretesting products and designs, virtual try-on experiences and analyzing the impact of virtual presences. The available technology and ongoing advancements present exciting opportunities for understanding consumer behavior in virtual and augmented spaces.
{"title":"Neuroscience Goes Virtual: How to Measure Consumers‘ Responses in Extended Realities","authors":"Enrique Bigné","doi":"10.2478/nimmir-2023-0016","DOIUrl":"https://doi.org/10.2478/nimmir-2023-0016","url":null,"abstract":"Abstract The metaverse and extended realities offer new avenues for studying consumer behavior. Consumer neuroscience tools are being utilized to understand interactions in these virtual spaces. The 3S framework (Stimuli, Sensors and Signals) provides a foundation for applying these tools. Stimuli can be manipulated to study brand choices, and sensors capture physiological responses such as heart rate and facial expressions. Different interface devices like monitors, smartphones and head-mounted displays offer varying immersion levels and sensor compatibility. Augmented reality requires minimal additional technology, while virtual reality allows detailed tracking of user interactions. Mixed reality combines both. Applications of extended realities in consumer research include pretesting products and designs, virtual try-on experiences and analyzing the impact of virtual presences. The available technology and ongoing advancements present exciting opportunities for understanding consumer behavior in virtual and augmented spaces.","PeriodicalId":479534,"journal":{"name":"NIM marketing intelligence review","volume":"2008 324","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136376971","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-26DOI: 10.2478/nimmir-2023-0017
Carolin Kaiser, René Schallner, Vladimir Manewitsch
Abstract The integration of AI into consumer services is transforming the way people make decisions. AI is becoming more human-like, with chatbots, voice assistants and robots adopting human features and behavior. Consumers react differently to assistants with a human-like appearance than to advice from a web page, and the behavior of AI advisors influences consumer trust and decision-making. The results of an experiment comparing human advisors, robotic advisors with and without eye contact, and text-based services show that human advisors are trusted the most, but robotic advisors are preferred over text-based services. Human-like advisors increase trust and satisfaction. Extended human features like eye contact are essential for establishing trust and positive consumer responses. Companies should consider using humanoid advisors and incorporating eye contact to enhance customer experience. Consumers should be aware of the influence of human-like AI and stay informed about AI developments.
{"title":"Eye Contact Matters for Consumer Trust – Even with Robots","authors":"Carolin Kaiser, René Schallner, Vladimir Manewitsch","doi":"10.2478/nimmir-2023-0017","DOIUrl":"https://doi.org/10.2478/nimmir-2023-0017","url":null,"abstract":"Abstract The integration of AI into consumer services is transforming the way people make decisions. AI is becoming more human-like, with chatbots, voice assistants and robots adopting human features and behavior. Consumers react differently to assistants with a human-like appearance than to advice from a web page, and the behavior of AI advisors influences consumer trust and decision-making. The results of an experiment comparing human advisors, robotic advisors with and without eye contact, and text-based services show that human advisors are trusted the most, but robotic advisors are preferred over text-based services. Human-like advisors increase trust and satisfaction. Extended human features like eye contact are essential for establishing trust and positive consumer responses. Companies should consider using humanoid advisors and incorporating eye contact to enhance customer experience. Consumers should be aware of the influence of human-like AI and stay informed about AI developments.","PeriodicalId":479534,"journal":{"name":"NIM marketing intelligence review","volume":"3 4","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134910276","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-26DOI: 10.2478/nimmir-2023-0012
Yogesh K. Dwivedi, Laurie Hughes
Abstract The concept of the metaverse, a virtual world with immersive 3-D environments, has gained significant attention and is expected to affect how we interact and communicate. While there is no consensus on its future, many brands are preparing for its potential. The metaverse offers unique marketing opportunities, enabling brands to provide offerings that are impossible in the real world. It can serve as a third space for retailing, where brands can create immersive experiences and overcome physical limitations. Metaverse advertising should be interactive and immersive to maximize its potential, while brand communities and events in the metaverse offer new avenues for engagement. The metaverse also allows companies to unlock new revenue streams through virtual products, NFT collections and digital twins. However, the metaverse brings challenges, including technical issues, privacy concerns, avatar misbehavior and the need for virtual and real coexistence. Brands must navigate these challenges and conduct further research to understand and maximize the benefits while minimizing risks in the metaverse.
{"title":"In Search of a Head Start: Marketing Opportunities in the Metaverse","authors":"Yogesh K. Dwivedi, Laurie Hughes","doi":"10.2478/nimmir-2023-0012","DOIUrl":"https://doi.org/10.2478/nimmir-2023-0012","url":null,"abstract":"Abstract The concept of the metaverse, a virtual world with immersive 3-D environments, has gained significant attention and is expected to affect how we interact and communicate. While there is no consensus on its future, many brands are preparing for its potential. The metaverse offers unique marketing opportunities, enabling brands to provide offerings that are impossible in the real world. It can serve as a third space for retailing, where brands can create immersive experiences and overcome physical limitations. Metaverse advertising should be interactive and immersive to maximize its potential, while brand communities and events in the metaverse offer new avenues for engagement. The metaverse also allows companies to unlock new revenue streams through virtual products, NFT collections and digital twins. However, the metaverse brings challenges, including technical issues, privacy concerns, avatar misbehavior and the need for virtual and real coexistence. Brands must navigate these challenges and conduct further research to understand and maximize the benefits while minimizing risks in the metaverse.","PeriodicalId":479534,"journal":{"name":"NIM marketing intelligence review","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134910286","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-26DOI: 10.2478/nimmir-2023-0015
Thies Pfeiffer
Abstract Sensing in the physical world differs from sensing in virtual worlds. As visualized in Penfield’s homunculus, touch and taste play a big role in physical surroundings. In contrast, the “Homunculus Metaversensis” for virtual reality would look different, reflecting the dominance of visual and auditory perception in virtual experiences facilitated by technologies like head-mounted displays. To create truly immersive experiences, touch, balance, movement, smell and taste are all relevant. While some progress has been made in haptic feedback and olfactory stimulation, advancement in these fields is still limited. Therefore, augmented reality, which combines physical and digital experiences, may be a more viable option for satisfying multiple senses in the present. However, future breakthroughs in virtual reality technology could enhance sensory experiences in the metaverse.
{"title":"The Homunculus in the Metaverse: Is Virtual Reality Prepared for Our SevenSenses?","authors":"Thies Pfeiffer","doi":"10.2478/nimmir-2023-0015","DOIUrl":"https://doi.org/10.2478/nimmir-2023-0015","url":null,"abstract":"Abstract Sensing in the physical world differs from sensing in virtual worlds. As visualized in Penfield’s homunculus, touch and taste play a big role in physical surroundings. In contrast, the “Homunculus Metaversensis” for virtual reality would look different, reflecting the dominance of visual and auditory perception in virtual experiences facilitated by technologies like head-mounted displays. To create truly immersive experiences, touch, balance, movement, smell and taste are all relevant. While some progress has been made in haptic feedback and olfactory stimulation, advancement in these fields is still limited. Therefore, augmented reality, which combines physical and digital experiences, may be a more viable option for satisfying multiple senses in the present. However, future breakthroughs in virtual reality technology could enhance sensory experiences in the metaverse.","PeriodicalId":479534,"journal":{"name":"NIM marketing intelligence review","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134909570","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-26DOI: 10.2478/nimmir-2023-0011
Jella Pfeiffer
Abstract Virtual commerce has the potential to transform the shopping experience. It is highly interactive and can create immersive experiences when consumers wear head-mounted displays. Benefits include increased telepresence, better size and proportion judgement, customizable shopping environments, highly personalized decision support and social interaction opportunities. Technological advances in VR hardware, such as improved display resolution and reduced motion sickness, contribute to a more seamless and enjoyable shopping experience. These benefits can lead to higher purchase rates. However, there are also privacy concerns due to the many ways in which data can be collected. While the future of VR shopping is difficult to predict, AR applications are already well established. Tech giants, research institutions, and startups will play a critical role in shaping the future of virtual commerce.
{"title":"From E-Commerce to Virtual Commerce: The Exciting Opportunities of Virtual Shopping","authors":"Jella Pfeiffer","doi":"10.2478/nimmir-2023-0011","DOIUrl":"https://doi.org/10.2478/nimmir-2023-0011","url":null,"abstract":"Abstract Virtual commerce has the potential to transform the shopping experience. It is highly interactive and can create immersive experiences when consumers wear head-mounted displays. Benefits include increased telepresence, better size and proportion judgement, customizable shopping environments, highly personalized decision support and social interaction opportunities. Technological advances in VR hardware, such as improved display resolution and reduced motion sickness, contribute to a more seamless and enjoyable shopping experience. These benefits can lead to higher purchase rates. However, there are also privacy concerns due to the many ways in which data can be collected. While the future of VR shopping is difficult to predict, AR applications are already well established. Tech giants, research institutions, and startups will play a critical role in shaping the future of virtual commerce.","PeriodicalId":479534,"journal":{"name":"NIM marketing intelligence review","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134909581","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-26DOI: 10.2478/nimmir-2023-0014
Tim Hilken, Jonas Heller, Dominik Mahr
Abstract The “imagination gap” is experienced by customers when they struggle to envision product benefits or service outcomes. It continues to be a significant challenge across industries. This gap often leads to delayed or abandoned purchases, resulting in substantial revenue losses for companies. Businesses are increasingly turning to extended reality technologies such as augmented reality (AR) and virtual reality (VR) to address this issue. AR projects digital content into physical environments, allowing customers to visualize products in their surroundings and make more informed purchase decisions. VR, on the other hand, transports users to digital environments, creating immersive experiences that enhance learning, healthcare and other applications. Both AR and VR technologies have the potential to bridge the imagination gap and provide value to businesses and consumers. Strategic considerations include assessing the bottom-line impact of purchasing decisions, selecting the appropriate technology for specific objectives, deciding at what stages of the customer journey to deploy AR and VR and addressing privacy and falsity concerns. Looking ahead, neuro-enhanced reality, enabled by brain-computer interfaces, holds the promise of even more immersive experiences.
{"title":"Closing the Customer Imagination Gap with Augmented and Virtual Reality","authors":"Tim Hilken, Jonas Heller, Dominik Mahr","doi":"10.2478/nimmir-2023-0014","DOIUrl":"https://doi.org/10.2478/nimmir-2023-0014","url":null,"abstract":"Abstract The “imagination gap” is experienced by customers when they struggle to envision product benefits or service outcomes. It continues to be a significant challenge across industries. This gap often leads to delayed or abandoned purchases, resulting in substantial revenue losses for companies. Businesses are increasingly turning to extended reality technologies such as augmented reality (AR) and virtual reality (VR) to address this issue. AR projects digital content into physical environments, allowing customers to visualize products in their surroundings and make more informed purchase decisions. VR, on the other hand, transports users to digital environments, creating immersive experiences that enhance learning, healthcare and other applications. Both AR and VR technologies have the potential to bridge the imagination gap and provide value to businesses and consumers. Strategic considerations include assessing the bottom-line impact of purchasing decisions, selecting the appropriate technology for specific objectives, deciding at what stages of the customer journey to deploy AR and VR and addressing privacy and falsity concerns. Looking ahead, neuro-enhanced reality, enabled by brain-computer interfaces, holds the promise of even more immersive experiences.","PeriodicalId":479534,"journal":{"name":"NIM marketing intelligence review","volume":"3 4","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136376805","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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