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The Interplay of Market Choices and Social Mission: Learning From B2B Social Enterprises in Emerging Economies 市场选择与社会使命的相互作用:向新兴经济体的 B2B 社会企业学习
IF 7 3区 管理学 Q1 BUSINESS Pub Date : 2024-09-18 DOI: 10.1177/00076503241277675
Chacko G. Kannothra, Stephan Manning, Gaëlle Cotterlaz-Rannard, Sumit K. Kundu
Social enterprises that operate in business-to-business contexts, often out of emerging economies, typically face high expectations from business clients, mainstream competition, and the challenge of operating across distances. In these contexts, social enterprises need to carefully choose which market segments to serve and how to organize their social mission accordingly. Based on the case of impact sourcing—hiring and training of disadvantaged staff for global business services—we seek to better understand this interplay. In general, we find that social enterprises in this context focus on serving either domestic clients with an implicit social mission and an integrated social enterprise model or international clients with a more explicit social mission and a decoupled model. We discuss why both main configurations represent viable social enterprise models in the outsourcing industry, and why, in particular, the professional background of founders plays a key role in these strategic choices. Our findings contribute to a more nuanced and context-sensitive understanding of social enterprise model adoption in emerging economies.
在企业对企业背景下运营的社会企业,通常来自新兴经济体,通常面临着企业客户的高期望值、主流竞争,以及跨国运营的挑战。在这种情况下,社会企业需要谨慎选择服务的细分市场,以及如何组织相应的社会使命。我们以 "影响力采购"--雇用和培训弱势员工从事全球商业服务--为例,试图更好地理解这种相互作用。总的来说,我们发现在这种情况下,社会企业要么侧重于服务国内客户,具有隐性的社会使命和综合的社会企业模式,要么侧重于服务国际客户,具有更明确的社会使命和脱钩的模式。我们讨论了为什么这两种主要配置代表了外包行业中可行的社会企业模式,以及为什么创始人的专业背景在这些战略选择中发挥了关键作用。我们的研究结果有助于对新兴经济体采用社会企业模式有一个更细致入微、对背景更敏感的理解。
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引用次数: 0
Silent Steering: How Public Actors Indirectly Influence Private Stakeholder Engagement 无声的引导:公共行为者如何间接影响私人利益相关者的参与
IF 7 3区 管理学 Q1 BUSINESS Pub Date : 2024-09-17 DOI: 10.1177/00076503241274056
Johanna Järvelä, Ville-Pekka Sorsa, Andre Spicer
Our understanding of how public actors directly influence stakeholder engagement through mechanisms such as regulation and licensing has been steadily improving. However, the indirect influence of public governance measures on stakeholder engagement remains less explored. This article seeks to bridge this gap by examining how public sector actors use participatory governance to influence private stakeholder engagement beyond public governance processes. We introduce the concept of silent steering to describe how indirect effects on stakeholder engagement occur. Through an in-depth case study of Finnish mining governance from 1995 to 2020, we uncover how silent steering of private engagement occurs through role-giving, example-giving, and expectation-giving. Through these processes, public actors can exert significant influence over industry- and firm-level private stakeholder engagement processes even when they are not present.
我们对公共行为者如何通过监管和许可等机制直接影响利益相关者参与的认识一直在稳步提高。然而,对于公共治理措施对利益相关者参与的间接影响的探讨仍然较少。本文试图通过研究公共部门行为者如何利用参与式治理在公共治理过程之外影响私人利益相关者的参与来弥补这一差距。我们引入了 "无声引导"(silent steering)的概念来描述如何对利益相关者的参与产生间接影响。通过对 1995 年至 2020 年芬兰矿业治理的深入案例研究,我们揭示了如何通过角色赋予、榜样赋予和期望赋予对私人参与的无声引导。通过这些过程,公共行为者即使不在场,也能对行业和公司层面的私人利益相关者参与过程产生重大影响。
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引用次数: 0
Measuring the Social Impact of Social Enterprises–Scale Development and Validation 衡量社会企业的社会影响--规模发展与验证
IF 7 3区 管理学 Q1 BUSINESS Pub Date : 2024-09-17 DOI: 10.1177/00076503241273275
Karen Quilloy-Custodio, Alexander Newman, Amanda Pyman
Social impact measurement has remained a challenge for both social enterprises (SEs) and scholars in the SE field. Despite increased scholarly attention given to SE social impact and its measurement in recent years, scholars continue to call for more research to advance the approaches for measuring social impact in SEs. This study aims to provide a reliable and valid social impact scale for SEs, which can be used as an alternative or a complementary scale to existing quantitative social impact tools. Through a systematic scale development process, it develops a 31-item multidimensional social impact scale based on the triple bottom line sustainability framework and using perception-based or constituency-based feedback. Data analysis confirms the reliability and validity of the scale across two studies involving different SE samples and country contexts. The study also discusses implications for theory and practice and recommendations for future research.
对于社会企业(SE)和社会企业领域的学者来说,社会影响的衡量一直是一个挑战。尽管近年来学者们越来越关注社会企业的社会影响及其测量,但学者们仍然呼吁开展更多的研究,以推进社会企业社会影响的测量方法。本研究旨在为社会企业提供一个可靠、有效的社会影响量表,可作为现有社会影响定量工具的替代或补充量表。通过系统的量表开发过程,本研究以三重底线可持续发展框架为基础,利用基于感知或选区的反馈,开发了 31 个项目的多维社会影响量表。数据分析证实了该量表在涉及不同社会企业样本和国家背景的两项研究中的可靠性和有效性。本研究还讨论了对理论和实践的影响以及对未来研究的建议。
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引用次数: 0
The Engagement and Disengagement of Heterogeneous Stakeholders: A Relational Practice Perspective on Strategy Development 异质利益相关者的参与和脱离:战略制定的关系实践视角
IF 7 3区 管理学 Q1 BUSINESS Pub Date : 2024-09-17 DOI: 10.1177/00076503241271295
Verena Bader, Anna-Lisa Schneider, Stephan Kaiser, Georg Loscher
In this article, we underscore the importance of stakeholder relationships for research on stakeholder engagement. We do so by integrating a practice-based understanding with the relational view. Based on a revealing case study of a civic engagement process in a large German city, we develop a conceptual framework that explains how relational practices shape stakeholder engagement. We identify three relational practices (i.e., connecting, facilitating, and containing) and their associated outcomes (i.e., implication, solidarization, and distinction), as well as effects on stakeholder heterogeneity. Our findings contribute to the relational view on stakeholder engagement by providing insights into practices that shape relationships between heterogeneous stakeholders, explaining how these relational practices influence stakeholder heterogeneity, and identifying unintended impacts of stakeholder engagement.
在本文中,我们强调了利益相关者关系对于利益相关者参与研究的重要性。为此,我们将基于实践的理解与关系观点相结合。基于对德国某大城市公民参与过程的揭示性案例研究,我们建立了一个概念框架,解释了关系实践如何影响利益相关者的参与。我们确定了三种关系实践(即连接、促进和包含)及其相关结果(即暗示、团结和区别),以及对利益相关者异质性的影响。我们的研究结果为利益相关者参与的关系观点做出了贡献,它深入揭示了塑造异质利益相关者之间关系的实践,解释了这些关系实践如何影响利益相关者的异质性,并确定了利益相关者参与的意外影响。
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引用次数: 0
If the Body Keeps the Score, What Happens When You Bring the Body to Work? Exploring the Health Effects of Trauma on Human Capital 如果身体会记分,那么当你带着身体去工作时会发生什么?探索创伤对人力资本的健康影响
IF 7 3区 管理学 Q1 BUSINESS Pub Date : 2024-09-14 DOI: 10.1177/00076503241271180
Lisa Jones Christensen, Elizabeth Embry, Arielle Badger Newman, Paul C. Godfrey
Data reveal that the physical effects of trauma exposure increasingly surface in business, social, and other settings. Exposure to trauma at any point in life can cause employee health concerns, yet many firms do not acknowledge or address this. Herein, we combine trauma theory with human capital theory to explain how manifestations of trauma exposure— hyperarousal, intrusion, and constriction—impact employee health and performance. This article outlines how each manifestation affects human capital deployment, and thus employee performance. It further demonstrates how these human capital deployment issues have individual- and unit-level performance implications. This article offers a theory linking health effects of trauma to performance outcomes at work. It suggests how managerial awareness of trauma manifestations is a necessary step toward workplaces becoming supportive or healing. Our model offers new explanations related to why some individuals behave as they do at work and connects trauma to employee behavior and value creation.
数据显示,在商业、社会和其他环境中,受到心理创伤的身体影响越来越明显。在人生的任何阶段受到创伤都可能导致员工的健康问题,但许多企业并不承认或解决这一问题。在此,我们将创伤理论与人力资本理论相结合,解释创伤暴露的表现形式--过度焦虑、入侵和收缩--如何影响员工的健康和绩效。本文概述了每种表现形式如何影响人力资本配置,进而影响员工绩效。文章进一步说明了这些人力资本配置问题如何对个人和单位绩效产生影响。本文提出了将创伤对健康的影响与工作绩效结果联系起来的理论。文章指出,管理者对心理创伤表现的认识是工作场所变得支持性或愈合性的必要步骤。我们的模型为某些人的工作行为提供了新的解释,并将心理创伤与员工行为和价值创造联系起来。
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引用次数: 0
Fooling Them, Not Me? How Fake News Affects Evaluators’ Reputation Judgments and Behavioral Intentions 骗他们,不骗我?假新闻如何影响评价者的声誉判断和行为意向
IF 7 3区 管理学 Q1 BUSINESS Pub Date : 2024-09-14 DOI: 10.1177/00076503241271255
Simone Mariconda, Marta Pizzetti, Michael Etter, Patrick Haack
The volume of fake news in the digital media landscape is increasing, creating a new threat to organizations’ reputations. At the same time, individuals are more aware of the existence of fake news. It thus remains unclear how fake news affects evaluators’ reputation judgments. In this article, we draw on the distinction between first-order judgments (i.e., an individual evaluator’s reputation judgment) and second-order judgments (i.e., an individual evaluator’s belief about the reputation judgments of other evaluators). We integrate this distinction with insights from communication research and social psychology to theorize how fake news affects reputation judgments and behavioral intentions. Through three experimental studies, we show that the negative effect of fake news is larger for second-order reputation judgments and that this effect is greater for organizations with a positive reputation. Furthermore, our results indicate that although fake news has a smaller effect on first-order judgments, the latter adapt to second-order judgments and thereby affect behavioral intentions. This article contributes, first, to the micro-cognitive perspective on reputation formation by taking the first step in developing a comprehensive understanding of the intricate impact of fake news on reputation and behavioral intentions. Second, this article contributes to our understanding of the role of a good prior reputation as a buffer or a burden.
数字媒体领域的假新闻数量不断增加,对组织的声誉造成了新的威胁。与此同时,个人对假新闻的存在也有了更多的认识。因此,假新闻如何影响评估者的声誉判断仍不清楚。在本文中,我们借鉴了一阶判断(即个体评价者的声誉判断)和二阶判断(即个体评价者对其他评价者声誉判断的信念)之间的区别。我们将这一区别与传播研究和社会心理学的见解相结合,从理论上阐述了假新闻如何影响声誉判断和行为意图。通过三项实验研究,我们发现假新闻对二阶声誉判断的负面影响更大,对声誉良好的组织的影响更大。此外,我们的研究结果表明,虽然假新闻对一阶判断的影响较小,但后者会适应二阶判断,从而影响行为意向。首先,本文在全面理解假新闻对声誉和行为意向的复杂影响方面迈出了第一步,为声誉形成的微观认知视角做出了贡献。其次,本文有助于我们理解良好的先前声誉是缓冲还是负担的作用。
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引用次数: 0
Is Technology Uniquely Placed to Solve Our Problems? An Examination Into Technosolutionism, What It Entails and What It Predicts 技术是解决我们问题的唯一途径吗?对技术解决主义、其内涵和预测的研究
IF 7 3区 管理学 Q1 BUSINESS Pub Date : 2024-09-14 DOI: 10.1177/00076503241271298
Mahak Nagpal, David De Cremer, Alain Van Hiel
Technology plays an important role in business and society. This has resulted in the belief that technology is in a unique position to solve organizational and societal problems. However, technology is not regarded as equally impactful by all. To explore these differences, we designed a technosolutionism scale to measure the extent to which individuals deem technological solutions to be better-suited to address organizational and societal problems. In Studies 1a and 1b, exploratory and confirmatory analyses indicated two reliable factors: (1) near-term and (2) long-term focused technosolutionism. Study 2 confirmed the scale’s convergent and discriminant validity. Next, we tested the predictive validity of the technosolutionism scale. We argue that a propensity to consider intelligent technologies as being able to provide solutions should also predict preferences in areas where technological solutions are being considered in response to organizational issues. Studies 3 and 4 demonstrate that the technosolutionism scale relates to preferences for a robot over a human in job replacement decisions and preferences for artificial intelligence managers over human managers in managerial decision-making tasks, respectively. This is an important finding as current research indicates that people are generally against being replaced or being managed by intelligent technologies, whereas our findings indicate that this preference flips when it comes to those with a higher propensity for technosolutionism. Our technosolutionism scale can be used to gauge the extent to which individuals believe that technology is uniquely placed to solve problems, such that they opt for intelligent technological solutions over and above other (human) solutions.
技术在企业和社会中发挥着重要作用。这使得人们相信,技术在解决组织和社会问题方面具有独特的地位。然而,并非所有人都认为技术具有同样的影响力。为了探索这些差异,我们设计了一个技术解决主义量表来测量个人认为技术解决方案更适合解决组织和社会问题的程度。在研究 1a 和 1b 中,探索性和确认性分析表明了两个可靠的因素:(1) 近期和 (2) 长期技术解决方案。研究 2 证实了量表的收敛性和区分性。接下来,我们测试了技术解决主义量表的预测有效性。我们认为,认为智能技术能够提供解决方案的倾向,也应能预测出在考虑技术解决方案以应对组织问题的领域中的偏好。研究 3 和研究 4 表明,技术解决主义量表分别与在工作替代决策中对机器人而非人类的偏好,以及在管理决策任务中对人工智能管理人员而非人类管理人员的偏好有关。这是一个重要的发现,因为目前的研究表明,人们普遍反对被智能技术取代或被智能技术管理,而我们的研究结果表明,当涉及到那些具有较高技术解决主义倾向的人时,这种偏好会发生逆转。我们的技术解决主义量表可用于衡量个人在多大程度上认为技术在解决问题方面具有独特优势,从而选择智能技术解决方案而非其他(人类)解决方案。
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引用次数: 0
Bad Guys Finish First? A Moral Emotional Perspective of Job Performance Outcomes for Abusive Supervisors 坏人先完蛋?从道德情感角度看施虐上司的工作绩效结果
IF 7 3区 管理学 Q1 BUSINESS Pub Date : 2024-09-14 DOI: 10.1177/00076503241271965
Manuela Priesemuth, Bailey Bigelow, Michael A. Johnson
Do abusive supervisors benefit from their own harmful behaviors, or do they experience the same repercussions as their victims do? This article extends a growing stream of research that aims to understand how bad actors process their own negative actions, when they are most impacted by their adverse behaviors, and how their job performance is influenced as a result. We ground this research in a moral emotions perspective to suggest that enacted abusive supervision elicits prominent moral responses (i.e., shame or guilt), which subsequently influence the supervisor’s own work conduct. Specifically, we suggest that feelings of guilt will prompt an abusive boss to compensate for their negative behaviors by increasing performance efforts, whereas supervisors with feelings of shame will withdraw and exhibit lower work performance. Multiple mediation results from Study 1 revealed that abusive supervisors predominantly experience shame and, in turn, reduced performance. In Study 2, we expand on these findings by considering the moderating role of supervisor core self-evaluations (CSE). We find that the negative relationship between enacted abuse and supervisor performance (through shame) is exacerbated when managers possess a fragile sense of self (i.e., low CSE). Overall, the current article adds to the argument that abusive supervisors do not profit from their own negative behaviors and that they, too, suffer performance setbacks.
施虐上司是否从自己的有害行为中获益,或者他们是否与受害者一样受到同样的影响?本文对越来越多的研究进行了延伸,这些研究旨在了解不良行为者是如何处理自己的负面行为的,他们何时受到其不良行为的最大影响,以及他们的工作表现如何因此受到影响。我们将这项研究建立在道德情感视角的基础上,认为实施虐待性监督会引起突出的道德反应(即羞愧或内疚),进而影响监督者自身的工作行为。具体来说,我们认为内疚感会促使施虐上司通过提高工作绩效来弥补自己的负面行为,而羞愧感会使上司退缩并表现出较低的工作绩效。研究 1 的多重调解结果显示,施虐上司主要会感到羞愧,进而降低工作绩效。在研究 2 中,我们考虑了上司核心自我评价(CSE)的调节作用,从而扩展了这些研究结果。我们发现,当管理者拥有脆弱的自我意识(即低 CSE)时,颁布的虐待行为与主管绩效之间的负面关系(通过羞耻感)会加剧。总之,本文进一步论证了滥用权力的主管不会从自己的负面行为中获利,他们也会遭受绩效挫折。
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引用次数: 0
Departures of Tainted Outside Directors: A Threshold Approach From Two Competing Theoretical Perspectives 污点外部董事的离职:从两种相互竞争的理论视角看阈值法
IF 7 3区 管理学 Q1 BUSINESS Pub Date : 2024-08-28 DOI: 10.1177/00076503241274051
Longwei Tian, Xinran Wang, Jun Xia, Yuan Li
Although a tainted outside director’s social status may serve as a buffer against devaluation owing to an affiliate firm’s corporate financial misconduct, the extent of this buffer effect is unclear. We propose a threshold approach by introducing the expectancy violation perspective, which generates a theoretical tension from the network-embeddedness perspective, to clarify the following question: From which perspective does the buffer effect of social status become more salient? Specifically, we propose an inverted U–shaped relationship between the directors’ social status and the departure of tainted outside directors from host firms. We theorize that when directors’ social status exceeds a certain threshold, the network-embeddedness perspective is more dominant than the expectancy violation perspective. Moreover, a host firm’s external stakeholder attention and board social status moderate the inverted-U effect such that its turning point shifts to the right because such contingencies increase the threshold for the buffer. Using a sample of tainted outside directors penalized for associated firms’ financial misconduct, we find evidence that supports our predictions. Our study helps clarify the boundary between the competing theoretical perspectives of expectancy violation and network embeddedness to explain the phenomenon of tainted director departure.
尽管有污点的外部董事的社会地位可能会对关联公司的公司财务不当行为造成的贬值起到缓冲作用,但这种缓冲作用的程度尚不明确。我们提出了一种阈值方法,即引入与网络嵌入性观点产生理论张力的预期违约观点,以澄清以下问题:从哪个角度看,社会地位的缓冲效应更突出?具体而言,我们提出了董事社会地位与污点外部董事离开东道公司之间的倒 U 型关系。我们的理论是,当董事的社会地位超过一定临界值时,网络嵌入性视角比预期违规视角更占优势。此外,东道公司外部利益相关者的关注度和董事会的社会地位会缓和倒 U 型效应,使其转折点向右移动,因为这些偶然因素会提高缓冲的阈值。利用因关联公司财务不当行为而受罚的污点外部董事样本,我们发现了支持我们预测的证据。我们的研究有助于澄清预期违约与网络嵌入这两种理论观点之间的界限,从而解释污点董事离职现象。
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引用次数: 0
Relational or Transactional? The Importance of Distinguishing Two Types of Community-Supported Business Models 关系型还是交易型?区分两类社区支持型商业模式的重要性
IF 7 3区 管理学 Q1 BUSINESS Pub Date : 2024-08-28 DOI: 10.1177/00076503241271277
Michaela Hausdorf, Jana-Michaela Timm
Scholars are increasingly exploring community-supported businesses (CSBs) as promising alternatives to conventional ones. However, researchers are so far overlooking that CSBs vary in their underlying business models, that is, how they propose, create, and capture value. We apply a multi-staged qualitative research process to carve out the differences between community-supported business models (CSBMs) that exist in practice. Our research shows that transactional and relational CSBMs differ in how they propose, create, and capture value which, in turn, has implications for the resources required to thrive.
越来越多的学者将社区支持型企业(CSBs)作为传统企业的替代品进行研究。然而,迄今为止,研究人员都忽略了社区支持型企业在其基本商业模式上的差异,即它们如何提出、创造和获取价值。我们采用了多阶段定性研究方法来揭示社区支持型商业模式(CSBMs)在实践中存在的差异。我们的研究表明,交易型和关系型社区支持型商业模式在如何提出、创造和获取价值方面存在差异,而这反过来又对繁荣所需的资源产生了影响。
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引用次数: 0
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