Pub Date : 2023-08-28DOI: 10.22146/jmpk.v26i2.8645
None Fitri Ayu Rachmawati, None Guardian Yoki Sanjaya, None Firman
Background: Patient complaints related to the long waiting time for medical record files in the outpatient installation of regular polyclinics at Hermina Solo Hospital increased from January to June 2022, and the average patient waiting time was 3 hours and 30 minutes in the same period.
{"title":"PENGARUH IMPLEMENTASI REKAM MEDIS ELEKTRONIK TERHADAP WAKTU TUNGGU RAWAT JALAN REGULER DI RS HERMINA SOLO","authors":"None Fitri Ayu Rachmawati, None Guardian Yoki Sanjaya, None Firman","doi":"10.22146/jmpk.v26i2.8645","DOIUrl":"https://doi.org/10.22146/jmpk.v26i2.8645","url":null,"abstract":"Background: Patient complaints related to the long waiting time for medical record files in the outpatient installation of regular polyclinics at Hermina Solo Hospital increased from January to June 2022, and the average patient waiting time was 3 hours and 30 minutes in the same period.","PeriodicalId":488903,"journal":{"name":"Jurnal Manajemen Pelayanan Kesehatan (The Indonesian Journal of Health Service Management)","volume":"75 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135135506","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-28DOI: 10.22146/jmpk.v26i2.8557
Diah Ayu Ratnaningsih, None Guardian Yoki Sanjaya, None Adhiyanti Asikin
Background: Electronic Medical Record (EMR) is mandatory for the healthcare provider in Indonesia. EMR were also developed for medical support services such as nutrition services. EMR application for nutrition services consists of nutrition assessment forms and patient-integrated clinical development records.Objective: To determine factors that influence the implementation of EMR for hospital nutrition services.Methods: This research is qualitative research with a single-case holistic design. The research location was in Instalasi Gizi RSUD Dr. Soetomo, from May to June 2023. The data collecting method was using in depth-interview and focus group discussions. Participants were selected using purposive sampling. Data was analyzed based on the Human, Organization, and Technology (HOT)–Fit Framework.Results: This research showed that the main factor influencing the success of EMR implementation for hospital nutrition is the digital competencies of the staff. These competencies could be increased by giving some training to the staff. Another essential factor is that organization should support by providing Standard Operating Procedures (SOPs) for EMR implementation and technical support from the Information Technology (IT) team. IT team has the responsibility to handle complaints and problems about EMR. Facilities such as computers and Local Area Networks (LAN) should be sufficient to make EMR implementation run well. The interface and features of EMR should answer the needs of the staff. So, staff would feel EMR is beneficial to help them finish their work, and they would show their acceptance toward this EMR.Conclusions: The success of EMR implementation for hospital nutrition services is determined by several factors like staff digital competencies, organizational support, and provision of computers and LAN for implementing EMR. Positive perception about the benefit of EMR encouraged the increase of EMR utilization in hospitals.
背景:电子病历(EMR)是印度尼西亚医疗保健提供者的强制性要求。还为营养服务等医疗支助服务制定了电子病历。营养服务的电子病历申请包括营养评估表格和患者综合临床发展记录。目的:探讨影响医院营养服务电子病历实施的因素。方法:采用单例整体设计的定性研究方法。研究地点为Instalasi Gizi RSUD Dr. Soetomo，时间为2023年5月至6月。数据收集方法采用深度访谈和焦点小组讨论。参与者的选择采用有目的的抽样。数据分析基于人、组织和技术(HOT) -契合框架。结果:本研究表明，影响医院营养电子病历实施成功的主要因素是员工的数字化能力。可以通过对工作人员进行一些培训来提高这些能力。另一个重要因素是组织应该通过提供EMR实现的标准操作程序(sop)和来自信息技术(IT)团队的技术支持来提供支持。IT团队负责处理有关电子病历的投诉和问题。计算机和局域网(LAN)等设施应足以使电子病历的实施运行良好。EMR的界面和功能应满足员工的需求。因此，员工会觉得EMR有利于他们完成工作，并对这种EMR表示接受。结论:医院营养服务实施电子病历的成功取决于几个因素，如员工数字能力、组织支持、实施电子病历的计算机和局域网的提供。对电子病历效益的积极认知鼓励了医院电子病历利用率的提高。
{"title":"REKAM MEDIS ELEKTRONIK (RME) UNTUK PELAYANAN GIZI RUMAH SAKIT","authors":"Diah Ayu Ratnaningsih, None Guardian Yoki Sanjaya, None Adhiyanti Asikin","doi":"10.22146/jmpk.v26i2.8557","DOIUrl":"https://doi.org/10.22146/jmpk.v26i2.8557","url":null,"abstract":"Background: Electronic Medical Record (EMR) is mandatory for the healthcare provider in Indonesia. EMR were also developed for medical support services such as nutrition services. EMR application for nutrition services consists of nutrition assessment forms and patient-integrated clinical development records.Objective: To determine factors that influence the implementation of EMR for hospital nutrition services.Methods: This research is qualitative research with a single-case holistic design. The research location was in Instalasi Gizi RSUD Dr. Soetomo, from May to June 2023. The data collecting method was using in depth-interview and focus group discussions. Participants were selected using purposive sampling. Data was analyzed based on the Human, Organization, and Technology (HOT)–Fit Framework.Results: This research showed that the main factor influencing the success of EMR implementation for hospital nutrition is the digital competencies of the staff. These competencies could be increased by giving some training to the staff. Another essential factor is that organization should support by providing Standard Operating Procedures (SOPs) for EMR implementation and technical support from the Information Technology (IT) team. IT team has the responsibility to handle complaints and problems about EMR. Facilities such as computers and Local Area Networks (LAN) should be sufficient to make EMR implementation run well. The interface and features of EMR should answer the needs of the staff. So, staff would feel EMR is beneficial to help them finish their work, and they would show their acceptance toward this EMR.Conclusions: The success of EMR implementation for hospital nutrition services is determined by several factors like staff digital competencies, organizational support, and provision of computers and LAN for implementing EMR. Positive perception about the benefit of EMR encouraged the increase of EMR utilization in hospitals.","PeriodicalId":488903,"journal":{"name":"Jurnal Manajemen Pelayanan Kesehatan (The Indonesian Journal of Health Service Management)","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135135296","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Background: Panti Rini Hospital is trying to improve service quality, one of which is in the Outpatient Pharmacy Installation.
背景:Panti riini医院正在努力提高服务质量，其中之一就是门诊药房的安装。
{"title":"IMPLEMENTASI LEAN THINKING UNTUK MENURUNKAN WAKTU TUNGGU PELAYANAN OBAT DI INSTALASI FARMASI RAWAT JALAN, RUMAH SAKIT PANTI RINI","authors":"Denny Widhiyanto Yanong, None Erna Kristin, None Firman","doi":"10.22146/jmpk.v26i2.8671","DOIUrl":"https://doi.org/10.22146/jmpk.v26i2.8671","url":null,"abstract":"Background: Panti Rini Hospital is trying to improve service quality, one of which is in the Outpatient Pharmacy Installation.","PeriodicalId":488903,"journal":{"name":"Jurnal Manajemen Pelayanan Kesehatan (The Indonesian Journal of Health Service Management)","volume":"74 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135135504","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-28DOI: 10.22146/jmpk.v26i2.8718
None Putri Awwalia Abdul Latif, Hanevi Djasri
Background: Patient satisfaction is one of the key components in various healthcare service parameters as patient feedback can be a measure of healthcare service quality.
背景:患者满意度是各种医疗保健服务参数的关键组成部分之一，因为患者反馈可以衡量医疗保健服务质量。
{"title":"HUBUNGAN KUALITAS PELAYANAN KESEHATAN GIGI DAN MULUT DENGAN TINGKAT KEPUASAN PASIEN DAN DISPARITAS KEPUASAN PASIEN DI PUSKESMAS KABUPATEN PEMALANG","authors":"None Putri Awwalia Abdul Latif, Hanevi Djasri","doi":"10.22146/jmpk.v26i2.8718","DOIUrl":"https://doi.org/10.22146/jmpk.v26i2.8718","url":null,"abstract":"Background: Patient satisfaction is one of the key components in various healthcare service parameters as patient feedback can be a measure of healthcare service quality.","PeriodicalId":488903,"journal":{"name":"Jurnal Manajemen Pelayanan Kesehatan (The Indonesian Journal of Health Service Management)","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135135508","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-28DOI: 10.22146/jmpk.v26i2.8666
Hilda Mutia Hanum, Andreasta Meliala
Background: A frequent phenomenon in human resources (HR) is that many employees leave their jobs (turnover).
背景:人力资源(HR)中一个常见的现象是很多员工离职(turnover)。
{"title":"KOMITMEN ORGANISASI DAN KEINGINAN BERPINDAH KERJA KARYAWAN PADA RUMAH SAKIT IBU DAN ANAK BUNDA BAHAGIA","authors":"Hilda Mutia Hanum, Andreasta Meliala","doi":"10.22146/jmpk.v26i2.8666","DOIUrl":"https://doi.org/10.22146/jmpk.v26i2.8666","url":null,"abstract":"Background: A frequent phenomenon in human resources (HR) is that many employees leave their jobs (turnover).","PeriodicalId":488903,"journal":{"name":"Jurnal Manajemen Pelayanan Kesehatan (The Indonesian Journal of Health Service Management)","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135135505","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-01DOI: 10.22146/jmpk.v26i1.7713
Syarah Mazaya Fitriana, None Agung Dwi Saputra, None Hery Setiyawan, None Asti Febriana
Background: Occupational Health and Safety (K3) is an effort to guarantee safety and improve the health status of workers/laborers by preventing accidents and occupational diseases, controlling hazards in the workplace, and improving health, treatment and rehabilitation. Occupational Health and Safety efforts concern the workforce, work methods/methods, work tools, work processes and work environment. In the filling room at the Mlati II Health Center, the wooden shelves for storage at the Mlati II Health Center were too tall compared to the heights of some officers, so officers had difficulty accessing medical record files. The storage space for medical record files is still narrow, so it needs to be reviewed according to occupational health and safety standards.Objective: This study aims to describe the implementation of occupational safety and health in the Mlati II Health Center filling division. Method: This is qualitative descriptive research with a case study design. The subjects of this study were 3 medical record officers and 1 OSH team. The object of this research is the implementation of K3 and the filling room of the Mlati II Health Center. Data were collected by passive participatory observation and semi-structured interviews with informants.Results: The observation results show that the space for movement is still too narrow. The distance between the shelves for storing medical record files is 43 cm, 51 cm, 70 cm and 90 cm. Room temperature and humidity are still below standard. Lighting in both filling rooms is still below the standard set by the Minister of Health. And the noise level in the filling room is in accordance with the standards. The filling room was clean, but some documents were still dusty; there were no K3 signs and standard operating procedures related to occupational safety and health. Efforts to prevent fires in the Mlati II Health Center filling room are quite good, with the fire extinguisher in the filling room area.Conclusion: There is still a discrepancy in the filling room regarding security and work safety for storage officers.
{"title":"EVALUASI KESELAMATAN DAN KESEHATAN KERJA DI BAGIAN FILLING PUSKESMAS MLATI II SLEMAN","authors":"Syarah Mazaya Fitriana, None Agung Dwi Saputra, None Hery Setiyawan, None Asti Febriana","doi":"10.22146/jmpk.v26i1.7713","DOIUrl":"https://doi.org/10.22146/jmpk.v26i1.7713","url":null,"abstract":"Background: Occupational Health and Safety (K3) is an effort to guarantee safety and improve the health status of workers/laborers by preventing accidents and occupational diseases, controlling hazards in the workplace, and improving health, treatment and rehabilitation. Occupational Health and Safety efforts concern the workforce, work methods/methods, work tools, work processes and work environment. In the filling room at the Mlati II Health Center, the wooden shelves for storage at the Mlati II Health Center were too tall compared to the heights of some officers, so officers had difficulty accessing medical record files. The storage space for medical record files is still narrow, so it needs to be reviewed according to occupational health and safety standards.Objective: This study aims to describe the implementation of occupational safety and health in the Mlati II Health Center filling division. Method: This is qualitative descriptive research with a case study design. The subjects of this study were 3 medical record officers and 1 OSH team. The object of this research is the implementation of K3 and the filling room of the Mlati II Health Center. Data were collected by passive participatory observation and semi-structured interviews with informants.Results: The observation results show that the space for movement is still too narrow. The distance between the shelves for storing medical record files is 43 cm, 51 cm, 70 cm and 90 cm. Room temperature and humidity are still below standard. Lighting in both filling rooms is still below the standard set by the Minister of Health. And the noise level in the filling room is in accordance with the standards. The filling room was clean, but some documents were still dusty; there were no K3 signs and standard operating procedures related to occupational safety and health. Efforts to prevent fires in the Mlati II Health Center filling room are quite good, with the fire extinguisher in the filling room area.Conclusion: There is still a discrepancy in the filling room regarding security and work safety for storage officers.","PeriodicalId":488903,"journal":{"name":"Jurnal Manajemen Pelayanan Kesehatan (The Indonesian Journal of Health Service Management)","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135887788","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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